Beefeater in Highland

Without doubt the worst service and food ever!! Total sham of a place, nothing on our plate was edible. Service was unbelievable in a terrible way. Understaffed and managers on the phone instead of helping the servers. Fawlty towers would be more staffed and professional. Please avoid. It's not worth it!!!!! Go the extra mile and travel into the city centre. There is absolutely nothing positive to say about this shambolic place. Please avoid!!! It truly was a breakfast from hell. Money wasted which I hate.

Beware!!!! Only serving breakfast if you're lucky. No longer serving lunch or dinner despite website declaring otherwise. No facility to book on line as there are virtually no facilities. Exactly the same scenario with the restaurant at the Premier Inn in Dumfries!!!

I've checked into the premier inn for 3 nights to find out the beefeater is closed for food and drink because all the staff have walked out due to soon be opening there own in house Thyme restaurant so there is only staff there in the morning to cook breakfast....yet nothing is on the website about it being closed !!!! I would of booked into another hotel if I had know 🙈🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Had a lovely spontaneous breakfast! Ran park run over at Torvean with my 2 year old old daughter and went for our usual post run BF. Decided on Beefeater and had a lovely time. The food is as you’d expect, all you can eat and to a god standard for a buffet cooked and continental. The staff were helpful getting us a high chair and even gave us a carry out box for a few croissants. We shall return!

Changed recently less customer service

I haven't actually managed to eat here yet. Twice I've been and come away again. 1st time they were short staffed and couldn't manage to seat us, despite it looking relatively empty. 2nd time we couldn't go in because it was residents only for some reason. Shame because I really like the Beefeater chain. Will leave it a while and maybe try again here sometime in the future.

Poor experience. Friendly waitress but manager was too busy chatting to seat at a table. No atmosphere and when the food came it was VERY disappointing. Portion size was poor and the ‘salad’ was embarrassing - simply lettuce and a couple of bits of tomato. For captive business travellers staying next door it’s just not good enough.

This restaurant I have been told by manager is no longer open to the public . Website sill available with opening times , but not able to book , Whitbread should really take website down , it’s misleading

The service and the room are ok but for cr which is food without being bad it tasted like reheated factory dishes, no flavor. The breakfast buffet sucks. No other word, little, not great, when there are no more certain things we don't replace them. The tables remain full of dirty dishes for a long time and the hot buffet was closed at 9:20 a.m. when scheduled until 10:30 a.m. Really disappointing.

This restaurant is attached to the Premier Inn, where I am currently staying for 1 night. I have tried all day to book a table with no joy as it does get busy. Arrived at the hotel was told booking system not working but to reserve a table do this in the restaurant. I went asked the question, and the answer was 9 pm before a table was free. I went to my room and got a shower and headed back down in case there was a table. Same answer. Drove to McDonald's and got fed in less than 20 minutes. This is not the first time I have experienced this, so please, folks avoid. There are better places with more pleasant staff.

Entering a half empty but pleasant Beefeater these days is a psyche/gangster torment best avoided. First you and your party must hover at the ‘you shall not pass’ podium for what seems like an eternity. Staff who look burdened by too many secrets don’t seem to notice you. Just when your nerve is about to expire, you reach level 2. ‘We aren’t accepting drop ins’ you will be advised in a ‘computer says no’ tone from the staff at the register. You immediately regret the glance around at a staff to customer ratio of 2-1 and majority empty tables as your quizzical expression is quickly erased by the icy look of ‘so leave now’ from waiter. Despite your innocence you feel like an informant given another chance by a mob boss… so to diffuse the situation a chirpy ‘we have a reservation’ forces big Tony at register to finally relent and the fact you get a table is never forgiven… you’ve made it to level 3. Is that a good thing? No sense in looking at the menu in advance as you are given in level 4 - a sparse reduced one. You don’t argue. Are the real staff out back bound up? More patrons enter and are turned away. Lucky…run. The food was ok. Not great. Not terrible. You daren’t complain. At level 5. Bill gets paid you make it out. Alive. Was that a speak easy casino out back you glance on the way out? Was definitely a car back firing! You get home pack a bag, change your name and appearance and move to Panama just in case.

Nice place to eat. Amongst all Premierinn hotel resturants in Inverness I prefer this one. Staff are nice and very helpful.

Must admit I was a little disappointed, I arrived for the Etape bike ride that runs yearly. On Friday 26th and Saturday 27 for evening meal they were operating reduced menus, come Sunday evening it was back to normal. Given the timing of the weekends event you’d think they would have more staff to cover the extra demand and not reduce what they offer. The service was also slow on the Sunday evening with less servers. All that said the food was really good both breakfast & evening dinner

Family get together. 27 in our party. Children and adults. Tasty pub grub. Lovely, helpful staff.

After a very long drive this was a very welcome break x

Out for relaxed dinner off the cuff with my wife, Callum was excellent and well dressed unlike some of his colleagues. Food as expected although could do with more chips

Almost empty, yet staff put the loudest phone user right next us. Didn't do anything about it when I asked.

Visited this place today on a sunny afternoon. It was not too crowded and instantly got the seating. We started our meal with Cocktails. We had Berry Martini and Berry Margarita. Both were prepared nicely and well presented with dried raspberries on top of Berrytini. Berry Margarita comes off very strong at first but I couldn’t stop sipping it after a while. We ordered Calamari and Double Crunch wings for starters. The Calamari was served with spicy mayo and we went for Mango and Peach Habanero dip for our wings. Don’t forget to drizzle the lemon on the calamari, it just elevates it. We enjoyed the freshly prepared starters by mix matching the dips. For mains we decided to go for Mix Grill and Chicken and Rib combo with BBQ sauce. The food was cooked to perfection and especially loved the chargrilled corn on the grill. Reminded me of the corn that I used to savour in India. The chicken was succulent and the ribs were very tender. The smoky flavour of the grill definitely elevated the meat. Chips were very filling for me so I would recommend going for fries so you can have a proper 3 course meal. Quantity was good enough to fill us and hence couldn’t try the desserts. But will surely be back. Good customer service by Daniel.

Good food, fast service, free parking ... plenty of space. Very efficient. No complaints!

Anamaria provided good service. The food was good and the staff are hardworking. We will be coming back..............

Really disappointed. Loads of food and drink out of stock. Took an hour to get food due to lack of staff. Forgot extra drinks or to offer sauces etc. Food was burnt and dry when it did arrive. Not great at all.

Food cannot be judged. After waiting 10 minutes we were brushed off and said there was no more capacity for guests. Online reservations were still possible and there are plenty of places available in the restaurant.

Haxshit was an extremely great host. Very friendly & helpful. Good atmosphere. Food ok. Service was good. Would recommend the restaurant.

Probably the richest and most blunt welcome I've ever received. I was staying at the Premier Inn next door and booked their meal deal. Didn't bother staying for dinner in the end. We'd been waiting too long as it was. The staff don't want to know about the customers. Of the three staff I met, not one was polite. I am amazed this place manages to stay open. They don't send to actually want customers.

We were staying a couple of nights at the adjacent Premier Inn, so decided to take advantage of their "meal deal" offer. We arrived at the Loch Ness House at about 7pm on our first evening, only to be greeted with a blunt "have you got a reservation?" Not realising we needed one, we hadn't. The individual concerned (who we assume was the manager) said he might be able to fit us in at 8pm. He had all the charm of a wet dish cloth, and if what I experienced is anything to go by, an intellect to match. The other members of staff with whom we interacted were no better. I asked the person serving at the bar what soft drinks they had. His reply was simply "on there." He looked rather puzzled when I asked where "on there" was. Put simply, those running the place don't care. The place wasn't busy, and nowhere near full, so initially, we waited. While waiting, I decided to check the customer reviews for this fine establishment, and was amused to find that the only positive reviews had been added by the restaurant staff. I knew this because they'd been naive enough to include photos of themselves. Harshit (who gave the place a great review) turned out to be the charm school graduate, doing the meet and greet. Another had been added by a young woman who bore an uncanny resemblance to a waitress. Yet another review praised the person serving on the bar, and though it didn't have a photo of the reviewer, it wasn't hard to work it was a bit of an auto-biography. Having read what we considered to be the more accurate and reliable reviews, we decided not to wait, and took our custom elsewhere. My inclination is to warn people to avoid this place, but in the interests of fairness, don't take my world for it. Go along and see for yourselves.

Very poor service and very poor food. We were staying at the adjoining Premier Inn and for ease had our dinner here. Totally disappointing in every way. Service was terrible but the food was worse and quite expensive, tables very close together so any conversation was shared

Super Surf and Turf combo, great meal

Where to begin. We had a booking and was left waiting for over 10 minutes before we were shown to our table. As soon as we sat the waitress asked if we were ready to order. We asked for a few more minutes. After 15 minutes she still hadn't come back and we had to go find her to let her know we were ready to order. She then proceeded to see to another 2 tables first before taking our order. Once we were finished our meal we waited for over 30 minutes for her to clean our table and again had to go ask her to clear it and if we can order puddings. She thought we had paid and was waiting for us to leave. When clearing the dishes. she was to busy rushing and threw dirty cutlery over one of our party and didn't even apologise or pick it up. When it came time for the bill she was no where to be seen and we had to find another staff member to get it for us. Apart from having to wait ages to be seated and for service the food was delicious except for my gluten free bun that was rock solid and I could hardly bite through it. Will defiantly need to improve on service and staff mannerism before we go again!!!

The service was appalling waited for over an hour I had to take our starter plates up to the waiter myself to tell him we were ready for our main course which again we waited an eternity for so I will never ever eat there again and I would advise anyone who is planning on going please reconsider as you will be so disappointed with the food which wasn't worth the money we paid we would honestly have been better going to macdonalds for a burger

Looks very short staffed, my lasagna overcooked and husband's chicken dry. Took over 30 minutes to clear our table, went on a hike to find the toilets, found the fire exit open didn't feel safe, reported it and the duty manager didn't seem concerned. We the ordered apple pie and custard very soft and luke warm custard and to top it all the waitress knocked my husband's cider over, which covered the table, his phone and him.

On their website they advertise Monday-Friday deals on lunchtime meals. 2 course for £11.95 and 3 course for £13.95. That was the main reason that my family and I went here yesterday. Only to be given a menu that was 'reduced'. When we asked about the lunchtime deals, we were told that they don't honour it until April and that is despite 'loads of guests asking, specifically the folk from the hotel next door'. When we pointed out that surely that is against trading standards, we were told, 'that's what everyone says'. The menu still had the items on that we would have chosen on the deal, but we weren't allowed the deal. Not good, not good at all. We won't be back.

Went in for Sunday lunch. Wont be back. On sitting down, we were informed they were not serving the full menu. This was disappointing as we had looked at the menu online and chosen what we would eat. I chose smothered chicken from the limited menu. My food was burnt crispy, the coleslaw was so vinegary it was inedible. Not good food and we wont be back.

Literally food out of microwave

Went for breakfast Staff hovering while you are trying to talk. Cold "hot breakfast " Fruit juices had no covers. Bin used to stop people entering certain area, but placed rite next to the continental food section. Noisy staff shouting.

I went for breakfast was met by a very loud female member of staff , give the impression that I was not welcome , bad start . The breakfast itself hot items good , cold buffet:bakery a shambles , not even bread for toast, croissants butter only a handful of pain au chocolat and still 90 mins of service to go . I email restaurant got a very condescending reply from manager, they where busy not a word about rude member of staff .its a eat all you like breakfast at Inverness Beefeater ester you don’t even get the bare minimum . The male member of staff was helpful felt sorry for him working with the loud rude female . I do go for evening meals and have to say good service it like night and day .

Stayed at the premier Inn next door and was here for a week. Menu was atrocious. No vegan options, only one vegetarian option of lasagne. Asked for an orange juice, none. Don't know what's happened to this kind of place, but it is very poor.

Food was good but was very little left when we went. Staff were attentive and helpful

We went for Sunday carvery the restaurant was nearly empty the food came and you could tell the beef had been pre cooked then frozen and heated up in the microwave and still bloody pink in the middle the veg was cold and carrots were tinned Horrible food

Forget the lavish coloured web menu. Forget the lavish coloured menu displayed outside. Forget the lavish coloured menu you link to from the Premier Inn next door. They are operating a reduced menu you get shown onlu when you sit down, with no explanation. One side of an A4 printed black and white sheet. All you can have is a choice of 4 starters, 8 mains and 4 desserts. This is NOT what we were led to expect! If circumstances mean that a reduced menu is necessary it should be communicated to everyone on booking, outside, on the web, intact everywhere that their normal menu is available. It should NOT be an unpleasant surprise when you sit down. Food was okay. Limited menu definitely was not!

Thanks Johnny for a great service 😁

The lasagna was over cooked, soggy and bland The steaks were also overcooked, the mushroom well past their best, old and shrivelled The chicken again overcooked and the bacon inedible. The chips however were cold and undercooked

It's a beefeater, you know what you're getting here

Restaurant was freezing! Waited (and ignored) although previously booked for a table! Chips all over the floor when eventually seated, and the table was covered in salt…. Would’ve walked out but was staying at the hotel, steak was ordered as medium rare and of course it was like leather and overdone. Cancelled the dessert and left. Very disappointed.

Decent food at a decent price. A few things from menu unavailable but service was good without being pushy. Take a map to find the toilets

Staff are fantastic and are working so hard! They were down 1 staff member and you could see how much running around they were doing. Manager gave us a table for 2 even though we hadn't booked and they were very busy. Food is mediocre...we both had the fish and chips and it was okay. Mushy peas were solid, probably hadn't been defrosted well! Dessert is okay, I've got the apple pie and it's not the best. My husband has had the kit kat sundae and hasn't said a word whilst he's demolishing it! Clearly loves it.

Which I could review this properly , turned up on Sunday to be told they only had one person in the kitchen and unless we are staying in the hotel they cannot serve us.

An earlier reviewer likened this Beefeater to the comedy Faulty Towers - they were not wrong. The restaurant is quite literally a lucky dip, our experience? Terrible. We stayed at the attached Premier Inn for several nights - the first night we decided to have a meal in the Beefeater. Myself, my partner and our son. We booked a table and headed down to the host desk to be seated. Ourselves, along with several other couples were left standing waiting for the host to finish chatting to a gentleman at the bar (at this point we were oblivious of the topic of their conversation, however it was going to become apparent to us very shortly). The host arrived and took us to a table, we kindly asked him for a high chair for our son, he obliged and went to get one. We very quickly realised however he was not coming back… he seemed to forget what we had asked and started seating other guests. My partner went on the hunt to get one herself when the host reappeared and offered to get it for us since he had neglected to get it earlier, she replied it was okay and she would manage. This is when the gentleman at the bar spotted we now had a high chair… and lone behold, the conversation he had been having with the host… where the high chairs were! We pointed him in their general direction as the host seemed incapable of doing so. The waitress then came over rather sheepishly and handed us an A4 piece of paper with a small list of items we were allowed to order as they were operating a reduced menu, however the children’s meals were as normal. We both had the grilled BBQ chicken, our son had the mash and sausages. Once the food eventually arrived, the chicken was certainly not raw but was over grilled, and the fries could be likened to McDonald’s fries. I wouldn’t be sure they didn’t come from there in honesty. The house slaw was more like cheap mass produced bucket slaw and the mixed salad was a shameful pile of shredded lettuce leaves. As for our son’s meal, the mash was fine but the sausages were not good at all, more mush than meat! We decided to give them a second chance with dessert. Qu the forgetful host. We asked for a dessert menu at which he agreed to get, he proceeded to walk straight past the desk with the menus and never came back. Thankfully the waitress came back to save the day. A small reprieve was had with the sundaes for dessert - and breakfasts are OK (standard premier inn kinda items). Overall, I would say it is pot luck, largely depends on the staff on that night, having spoken to others at the hotel this seems to have been a long running issue for the past year or so. A shame really as the place is cosmetically very nice! We won’t be back.

An earlier reviewer likened this Beefeater to the comedy Faulty Towers - they were not wrong. The restaurant is quite literally a lucky dip, our experience? Terrible. We stayed at the attached Premier Inn for several nights - the first night we decided to have a meal in the Beefeater. Myself, my partner and our son. We booked a table and headed down to the host desk to be seated. Ourselves, along with several other couples were left standing waiting for the host to finish chatting to a gentleman at the bar (at this point we were oblivious of the topic of their conversation, however it was going to become apparent to us very shortly). The host arrived and took us to a table, we kindly asked him for a high chair for our son, he obliged and went to get one. We very quickly realised however he was not coming back… he seemed to forget what we had asked and started seating other guests. My partner went on the hunt to get one herself when the host reappeared and offered to get it for us since he had neglected to get it earlier, she replied it was okay and she would manage. This is when the gentleman at the bar spotted we now had a high chair… and lone behold, the conversation he had been having with the host… where the high chairs were! We pointed him in their general direction as the host seemed incapable of doing so. The waitress then came over rather sheepishly and handed us an A4 piece of paper with a small list of items we were allowed to order as they were operating a reduced menu, however the children’s meals were as normal. We both had the grilled BBQ chicken, our son had the mash and sausages. Once the food eventually arrived, the chicken was certainly not raw but was over grilled, and the fries could be likened to McDonald’s fries. I wouldn’t be sure they didn’t come from there in honesty. The house slaw was more like cheap mass produced bucket slaw and the mixed salad was a shameful pile of shredded lettuce leaves. As for our son’s meal, the mash was fine but the sausages were not good at all, more mush than meat! We decided to give them a second chance with dessert. Qu the forgetful host. We asked for a dessert menu at which he agreed to get, he proceeded to walk straight past the desk with the menus and never came back. Thankfully the waitress came back to save the day. A small reprieve was had with the sundaes for dessert - and breakfasts are OK (standard premier inn kinda items). Overall, I would say it is pot luck, largely depends on the staff on that night, having spoken to others at the hotel this seems to have been a long running issue for the past year or so. A shame really as the place is cosmetically very nice! We won’t be back.

Visited this afternoon and very disappointed with the appalling service. The food was poof too. Waiting ages to be taken to a table. Completely ignored. Bar man looked directly at us and gave no acknowledgement. The restaurant didn’t appear to be busy. Just a few diners. Chose the roast dinner. The potatoes were rock hard. No body asked how the meal was. Clearly not interested. Sat with finished plates and did want a desert but no one came to us. Couldn’t complain as saw no staff. Paid the bill. Guy totally disinterested didn’t speak. Shocking service and poor food

Beautiful place, steaks were over done, food was average, servers seemed annoyed

The first time we were very happy with the food and service. After the 3rd time we noticed that breakfast quality was going down and food was getting overcooked and dried,

Nice staff but lack of management. The staff are nice and friendly but have no direction. A decent manager could sort this place out in no time.

Had booked over a week ago and when we arrived there was a notice on the door saying due to staff sickness and shortage they were closed an not open till 11th. No phone call to say they were closed and Premier staff advised had been told. Mu sister on law lives out of town so it would have been appreciated if we had been advised

A regretted quick Sunday dinner from a place that used to be pretty good but appears to have gone badly downhill. Service was woefully slow from what appeared to be a lack of staff. Food quality also poor with all meats overcooked and dry. Chips on plates were served cold. Won't be back until this place sees some significant improvements!

Useless Management !! I am appalled at the running of my local beefeater restaurant in Inverness loch ness . My husband , daughter and I were hoping to pop in for a spot of lunch only to be turned away because the waiter was on his own and said he couldn't serve us. There was only a few people in the place but I understand if he felt he was under pressure. Its ridiculous that a place like that can't function at a decent level. Premier Inn must miss out a lot of custom and now even return custom as we won't be back any time soon. Extremely disappointed potential customer .

Booked a meal for birthday 2 weeks in advance and showed up on time and was closed due to "staff shortage" always loved food but that is terrible. Wasn't even let know that it was closed!!

Wish I had read the latest reviews before booking because they were totally accurate on what was a very disappointing evening meal with family. Service was appallingly slow and waited 15 mins to get seated despite having a booking and the place being near empty! Another 30mins to get order taken and another 30 mins to get served a badly prepared meal. Meats on the plates were all overcooked, dry and tough as old boots. 'Triple Cooked' chips had first 2 cooks done the day before so were hard as nails and cold. This place used to be quite decent for a meal but has clearly gone downhill in recent times and seems woefully short staffed. Until it is sorted out I would give it a wide berth and go elsewhere!

We had a table booked for 7 people at 7pm on New Year’s Eve & travelled 30 minutes in for our meal as well as other family members paying for taxis. We received a call at 6:44pm which we were unable to answer due to driving, we then called back instantly & received no answer. We arrived at the restaurant around 6:50pm to be notified they didn’t have enough kitchen staff and chefs had walked out so they had to cancel our booking. When asked could they not have called sooner, we were told they were working their way through the bookings… 15 minutes before our booking??? We appreciate things change and staff can be unreliable however, we never should’ve been let down so last minute especially at this time of year on NYE. Our new year’s eve was ruined as we then were unable to get a booking anywhere else due to everywhere else being full which is expectable and why we booked in advance. Staff had no remorse at all, very disappointed & won’t be back again or recommend to anyone.

We went on boxing day. 4 meals, one good, sliced steak, Chicken burger dry, two roast turkey meals, not good... roast potatoes, veg, Yorkshire all hard... meal not very warm. Only two staff on.. service polite but, very very slow... very disappointing 😕. Paid in full, NO discount even tho I complained.

Two nights and breakfasts. Everything fine. Unfortunately interrupted by fire alarm and evacuation after breakfast but didn't spoil the experience. Would use again.

Wanted to eat in place was dead, took them 10 mins to come over to us to then tell us they couldn't take anymore walk ins because they only have one chef. As previously stated place was dead

Booked here for Christmas Lunch for a family of 3. From the minute we arrived our experience was poor. We waited around 15 minutes to be seated because none of the tables had been cleared and set up for the next bookings arriving. We had to order all our drinks ourselves as there was no table service, the bar man didn’t know how to make the cocktails on the menu. Our starters arrived at 3:40 and our mains at 4:50 (this was after we asked where our mains were as we thought we had been forgotten). The waiter didn’t come back to update us, they finally arrived. We eventually finished our meal at 6pm, no tea / coffee / mince pies. There were tables walking out who had been waiting hours with either just being served their starts or nothing at all. A lot of Christmas family meals ruined by incompetent staff and a lack of leadership. Thankfully we and others received refunds. We are locals and it is sad to see how much this place has gone downhill over recent years. We won’t be back and will share our experience with others to avoid making the same mistake as we did.

I was so impressed when we went for Xmas dinner yesterday. The inverness restaurant was very busy and the staff were run off their feet and so busy. Service was running behind as a few staff members phoned in sick and some customers weren't happy. I felt like the manager and staff did the best they could under the circumstances and they delivered the food hot and to a high standard. Some customers were rude , self entitled and not very understanding of the pressure and hard work the staff were putting in to try and serve everyone under the circumstances. I absolutely love this restaurant and the atmosphere. The food is beautiful too. Thank you for a lovely Xmas dinner as always!

Just had worst xmas meal experience 13 people for a meal service dismal 1hr and more between meals went in at 2.30 left at 5pm without sweet or coffee table next to us never got their main meal we were refunded £6 per person not good enough as our special xmas day with family was spoiled also food was cold far too many booked staff done their best.

We were bitterly disappointed, we went as a family for the most important meal of the year Christmas Day Lunch. We arrived at our alloted time and waited 1 1/2 hrs for main course after 3 hrs we hadn’t had our dessert let alone coffee and mince pies, 11 of us left after a ruined Christmas, to many people booked in with not enough staff, where were your management !!!

Christmas day dinner, what a disaster! No staff! Food OK but no table service at all , 16 of us ! Don't waste your hard earned money , could ruin your day 😒

Christmas dinner for 4 booked for Sunday afternoon. Brussels watery. Potatoes watery and hard in middle, stuffing overdone, turkey grainy texture. Carrots must have been frozen - not fresh. Awful Christmas pudding - also the smallest we have ever seen. Such a disappointment No one asked us if we enjoyed our meal. Probably could tell from food left on plates what the answer would be. Would not go back again.

Top service from Daniel and Excellent service from Karen. Food fantastic and compliments to whoever made my poached eggs, perfect.

Having booked through our room in the adjacent Premier Inn we sat to eat our meal ... After we went for a cigarette only to be chased by staff thinking we were doing a runner !!!! Appalling as they knew we were guests at the hotel ... Shame on you to make my colleague feel so demeaned... and to treat us as theives .. shocking ...

Absolutely avoid at all costs! Shocking service from beginning to end. We arrived around 5pm for a nice family meal to celebrate my daughter's 17th birthday, our bums barely warmed the seats when we were asked what drinks we wanted, felt rushed and then waited 15 minutes for our drinks, placed our food order around 5.20pm again feeling rushed, noticed other guests coming in after us and getting their food before us, asked what was happening and the waiter went to find out and did not return to tell us, I ended up having to go and find out myself and was given no explanation, was told our meal was on route and by 6.15, we had enough, the manager did not even apologise, blamed it on a chef who did not know the new menu, we ordered 2 steaks, 1 bbq chicken and prawn skewers, not rocket science, we were given our food to take out no charge, food was awful. Also to add insult to injury, they take on teens to do a trial shift, don't pay them for their time and don't offer them a job after! Shocking disgraceful place!!!

Long wait and poor service. Staff seemed to wander around doing nothing. No greeting on arrival and minimum contact on leaving. Definitely gone down since last visit

I had the rib eyes steak with peppercorn sauce and triple cooked chips on the side with mushroom and tomatoes. Over all a nice complete meal, the steak was cooked to medium rare as per my liking just can get quite busy on the weekends and may increase the wait time on your food. Also it's preferable to reserve tables in advance.

Truly awful. Easily the worst premier inn restaurant I've ever visited. Staff were clearly incapable of running a restaurant of the size needed for such a large hotel and would likely manage better with a small café of 4 tables. Went to the restaurant at 18:30 and we were told there were "no tables" and the next one was available at 20:00. There were about 100 empty tables it looked like, certainly operating at below 25% capacity. Went to get a drink at the bar for the wait, 10 minutes to be served. During this time it was interesting to see most of the staff talking to each other, whilst other customers stood waiting to be seated and others waiting to have their orders taken. Can't say I was surprised to have to wait 45 minutes for our microwaved food after being seated. A truly awful experience. Sadly we had already prepaid for dinner else we would have left.

Come for breakfast here regularly to catch up with friends. Always a great start to the day.

Asked to wait an hour for a table that was already empty. Explained my allergy to mushrooms. I ordered a steak to butterflied, well done and without tomato or mushrooms. The steak arrived well done, but not butterflied and with mushrooms and tomotoes. I complained...

The service is awful. Forget allergies, they are not important to them. And if you complain, make sure you don’t order anything else or it could not be exactly what you think it is.

Ate here as I’d had no issues on previous visits just over a year ago and was staying at the attached Premier Inn. It’s gone downhill badly since being understaffed, badly managed and average food at best. Walked in at 5:30, no real welcome from...

Booked for 6.15pm to allow enough time to eat and get the the Theatre for an 8.0pm show. Ignored for some time by man at Reception who was studying his Tablet. Eventually I said we had a booking for 6.15pm and his only reply was...

The staff was slow and not friendly. they didn't seem to bother with us. we stood there for good 5-10 minutes before staff showed us a table. same with taking our order, when I chose what I'd have it was the same and waiting for...

Came here for lunch. Service was slow, waiter was rude. Food was bland and dry. Asked for boxes to go, THAT was an issue. They gave us dessert in boxes with no plastic wear. My waiter disappeared and when I asked another worker to pay he was rude and dismissive. Don’t go here. Period. Go find another food spot.

Table booked for 6pm. The high light of the evening was sitting down. Luckily I had ordered a drink before, so I wasn't waiting. To say the service was slow would actually be an understatement. When we finally got our food it was..let's say OK. We then had to wait for the table to be cleared, finally someone came over with the sweet menu, and after another long wait, they came back over to take the order. Then finally we said that we had to go as we had been in there for over 2hrs. So the bill came over for over £100! We then explained to the waiter that we hadn't had our sweets, so off he went and came back with a revised bill of £74. For what we had it wasn't nothing special. Not sure what's happening but needs to have a rethink in the organisation some where.

Went for lunch on Monday 6/11/23 arrives bite early 11.56 am so said to the waiter I know we are early for lunch could we have coffee . To be told no we are still tidying up and we don't serve lunch until 12 pm...

The burger was £15.99. I had to send it back for lettuce. Charging this much should warrant a much higher standard in every way. Abysmal.

Fantastic Breakfast in a nice place.

Absolutely abysmal. Overpriced, poorly managed and no care seems to go into the food presentation at all. There were many other issues with our visit, which I will go into detail should a manager wish to contact me. (I usually fill in the review email,...

Group of 3. Everything was going so well until I realised my chicken tikka burger easnt cooked properly 😡😡😡 Went again on Saturday 4 years after my last disaster and nothing had changed. Only about 5 tables eating and still waited ages to be seated. Starters were weak and the breaded mushrooms came with nothing else on the plate, no salad or anything 🤷‍♂️. Food took ages, I finished my pint before the starter, got another and they didn't take the empty glasses off the table... Son had the fillet. He was disappointed. I had the mix of steaks dish and not convinced I got a fillet. X2 sirloin more likely. My wife had a very overcooked fish. Both pints I ordered came with what looked like a big mouthful missing, if I wasn't waiting so long I'd have got them to top it up. When paying the waitress asked how was my meal (not whilst eating they asked this question) I said it wad very underwhelming and she went to get the manager. He asked no questions and took my overpriced payment. Rubbish management, shocking. Never again

Went in to book a funeral buffet and right from the start the staff were very cold and rude when trying to order and pay we felt that we were being rushed in a very not so busy restaurant. We were grieving the loss of...

Daniel Mac is a credit to the Beefeater company. I have frequently visited the Premier Inn and used the Beefeater every time. All staff have been friendly and helpful. I hadn’t been in a few months but was delighted to see Daniel Mac is still...

Class spot for a bit of horse play. Love the bacon and beans. Can't move for a western vibe. Will come again parters.

Food was good, great service. We had a problem with the till at the end and really appreciated the way it was handled.

Service wasn't great. Young lad, on his 1st day, wasn't given much support when he made a mistake. When I questioned why something wasn't on the bill, I was met with a rude and snappy answer from a member of staff. They were removed however, it still doesn't make up for the fact 7 people at the table weren't able to eat at the same time. Also, £4.99 for 2 prawns is a bit steep. Two mixed grills came with different items on the plate.

2022 my sister complained about size of food 2023 my sister complained eggs not well done, steak charcoal well done, didn't get meals for ages However sons were happy with food

Poor. Staff pleasant and attentive. Let down by the food. Fish & Chips was awful. Dropping in grease with only about 12 chips. A thimble of cold tinned peas. Starters were also very poor. Condiments were served in sachets, with only giving 2 of each...

Visited for unlimited breakfast 😋

Food wasn’t too bad. Though the bill was double what the menu said because they said it was a bank holiday. (Even though it wasn’t a bank holiday- at least not in Scotland, ) but they’re trying to say that foreign bank holidays count as the head office is south of the border. Dispute is still pending on this and might well end up in court. .. a Scottish court. 😀. Service was ridiculously slow as others said. To a point that we ran over the 3 hours free parking. And now the cheeky sods are trying to bill us an extra £81. For extra parking. Seems like a money making scam. Fortunately we know a lawyer friend who is preparing a small claim for us against them. Best advice is steer clear. There are plenty of legitimate restaurants in the city centre.

find something else to cook than poor animals

This used to be a great place for a well priced and tasty meal in a relaxed environment. Sadly, post COVID it's no longer case. There are plenty of places in Inverness that will serve better quality for the same price. I hope they revamp the place but until then I won't be back sadly.

Sadly some of the worst food I've ever had. I ordered BBQ Smothered chicken and it was a thin, burnt mess..... very disappointed.

Had a very tasty burger, and swapped the regular fries for chunky chips. Burger was nicely cooked, and went well with the coleslaw and chips. Served by Nelis, who we’ve met before. She’s always very friendly and super efficient. She processed 2 separate voucher codes which we had which made a great impact to our final bill. Overall, we’d say that the burger was of a much better standard than the steaks.

Maye seem a poor assessment but this Was a cold eating experience sat with my jacket on .