Neptune's Restaurant - The Moorings Hotel in Highland

Very disappointed with this venue . When we arrived at 12.50 we were greeted by a sea of dirty uncleared tables and a sign at the entrance saying that they were only open till one oclock that day . When I got the attention of a staff member to see if we could at least get a drink as they were according to the sign open till one all the very rude woman could do was point at the sign and mutter something about being to busy .very unpleasant thing to do to anyone but especially rude to someone in a wheelchair….we went for a walk and got drinks and ice cream at a little cafe on the other side of the canal . Walking back about an hour or so later the out side area was still a mess …won’t bother going here again

So this restaurant is attached to the Moorings hotel. I did not end up eating in the restaurant as I found the staff to be poor in customer service, poor attitude. I called the front desk early evening as the internet kept dropping out in my room. I was told by the woman that she was busy with dinner service and could not get to looking at the router for some time. Never did hear back and so went to sleep early. They dont attempr to go out of their way to assist. POOR SERVICE.

Dilapidated boat, broken contract for captain - trip of torture. We arrived to Glad to Be Here - no bow thrusters (BROKEN), transmission shot, generator broke within first 48 hours (impeller, intake of seaweed with exhaust and CO2 in cabins, etc), no AC in forward cabins (even if at lowest setting - this is after they fixed the generator), no desalinization (had to stop for water as well as get fuel on Day 2 - gauges indicated full fuel tank, lots of electrical problems, we didn't have all linens, had to request our ice chest and ice, was told we had two water tanks on 52.4 foot monohull - only one. Mooring balls on maps for Virgin Gorda were incorrect and our second interim captain (Kevin left after a few minutes when he found out we pain for a day; Moorings had another fill in for part of a day and we reviewed our itinerary for Spanish Town and told us plenty of mooring balls - not true in off season). We spent 3 hours waiting for Roberto and others to try to figure out our safe code reset on the boat (it is an old boat), but no one knew and Moorings would not provide another safe. We asked if they would have when we dropped off our second "temp" captain, LaShawn. We more than 50 percent of our time the first three days because this boat is broken. Had to sleep on the kitchen table to avoid the exhaust from the broken generator and CO2 alarms. Rohan said that if Polo could not fix in Leverick Bay, they would sail to us to repair to fix. We called again tonight since the AC is not working and were told they do not provide service in Anegada - this will be 3 nights without AC. The Moorings does say they will pay for our refill water since the desalinator is not working. Also, little things - no flashlights work. Good thing we brought dive lights. Kitchen table is broken, no tools to screw in to secure. Door to bedroom broke. No tools on boat to fix, but LaShawn went back to get which caused extra time to get underway. We pre-ordered groceries that were substituted. Still haven't received a credit. I'll keep you posted to let you know how this heading on Glad 2 Be Here goes.

Unfortunately we had a room above the generator. Pretty loud.

A bit run down but clean and quiet hotel, nice terrace with a view of Ben Nevis and Neptune's staircase. Breakfast and dinner menu with standard selection. All in all good.

Nice restaurant / bistro. Staff is chaotic. Not efficient. Not in control. Drinks came halfway our maindishes. But we had to ask for them. Friendly though. Food was good.

Delightful and really helpful staff. Dog friendly too. Would definitely recommend stopping, even if only for a coffee whilst you watch the boats in Neptune’s Staircase.

Had afternoon tea for four this afternoon. Food was amazing. Staff couldn't be better. Would highly recommend.

Great place to stay. Rooms were clean and spacious. Staff very friendly and helpful.

If you're thinking about staying here, STOP NOW. We stayed here 6 years ago and loved it so much because of the service and the view we decided to drive an hour and a half out of our way to stay here again. TIMES CHANGE! This place is under new management and/or ownership and it is nothing short of disasaterous! 1: No more receptionist. They now have a self check in kiosk. Enter your name or reservation number and you theoretically should be able to check in. NOT! After several attempts the only person I could find working was the bar tender. I had to wait several minutes for him to make a gin and tonic for the customer in front of me. Hello, really how hard is it? We're talking about gin and some water. He comes with me to the kiosk and thinking I must be another dumb American has me enter the information again. Guess what, no reservation for us under our name and someone else is registered for our room for the following night when we use the registration number. Thankfully, my wife saved the emails and printed it off so we had a record of our reservation and payment. After going through 3 different people we finally get a room and fortunately it was the room we had reserved. Once in the room I found the espresso on a bottom shelf of the buffet. When I picked it up, coffee started coming out of the spill over tray and there was a used pod still in it. I cleaned up the espresso machine so I could use it in the morning. In the morning I went to make a cup of coffee and discovered hair clippings on the cup saucer. I suspect this room hasn't been cleaned and now the thought of how long the sheets have been left on the bed has me concerned. Otherwise the room was nice and had a great view of the locks and mountain. That about sums up everything positive on this room. 2: Included breakfast, never happened. We were purposely up early and at the restaurant when it opened. My wife told the waitress we were in a hurry. Well 10 mountain climbers were waiting when they opened too. The waitress took our order and 40 minutes later the mountain climbers were at the base of the mountain and the waitress was serving the people that came into the restaurant 20 minutes after us. We left without breakfast. I'd show you photos of the wonderful breakfast but we never got it. If you value service, DO NOT GO HERE!

Rooms are nice and clean. Checking in at the machine is unpleasant.

Went to the bistro at the moorings for afternoon tea. It says you have to book 48hours in advance but they still took the booking out with this for me. Upon arrival we were greeted upon entering to then be shown to a table that has been decorated for us with a white linen table cloth and some beautiful flowers and napkins. All our condiments that we could possibly need were there. The lady came to take our drinks order and although one of our party does not drink tea or coffee they allowed us to have a pineapple juice at no extra cost. The sandwiches were lovely. Cheese & ham, cheese & tomato, chicken & lettuce and salmon. The cakes ranged from scones, to tarts and full sized slices of coffee cake and a few finger cakes, also a couple pieces of shortbread. We also got a bowl of lentil soup each which was delicious and something I never expected to be part of the afternoon tea. The service was excellent, the servers ensured we had everything we needed and replaced our drinks when needed. Made sure everything was ok at all times without being intrusive. They sat us at a window seat which had a beautiful view of the garden and we could see the canal too. I would highly recommend this place for an afternoon tea, brilliant service, lovely food and a beautiful location on the steps of Neptune's staircase and a bonus you can bring your dog to the bistro. They also have outdoor seating on the deck. Toilets in the bistro with a selection of table seating and booths. It was also very warm inside which personally i don't always get when eating out. A busy place when I was there but very warm and friendly. I haven't stayed here but have rated to rooms 5 star as it only seems fitting.

Super great location! Good parking options. The hotel is a bit old. Although the bathroom looked newer, the water pressure in the shower was practically non-existent, which was a hassle. The room was ok, but the bed was very small for 2 tall people. The boss Raashi was incredibly friendly and helpful. Unfortunately, her employee was the complete opposite. We had to order our food within a few minutes because he told us several times, very annoyed, that the kitchen was closing. We had announced our arrival and reserved a table, so the time wasn't a problem. The breakfast times were so early and short that it was far too stressful for us and we then ate somewhere else. We were also given the check-out times far too early. It almost seemed as if they wanted to get the guests out as quickly as possible.

VG, clean, very friendly staff and food was good. Plenty of parking, free overflow public parking next door. My dog was welcome.

We only booked this object, because others in better location/price weren't available. All 3 rooms were nice, warm and clean. Radiator in one of the rooms didn't worked, but we used electric one we've found in wardrobe and it did its job. Water pressure under the shower was terrible. Also shower screen had no isolation between glass and bath which resulted in flooded floor. Food was quite tasty, but vegan burger was a bit dull. Overall OK for one night, but for that price I've slept in better 4-stars hotels with breakfast included.

Such attention to detail and courtesy from attentive staff and so nice that the young man serving us laughed after remembering us from last season after we asked for an extra plain scone for our dogs!🤣 Don’t miss the chance to visit and a beautiful location into the bargain.

Could do with a revamp, food was ok, didn't help when there was a huge argument going on in another room at 2.30 a.m, not the hotels fault

We had a great room and what's not to like about eating a fine Scottish Breakfast whilst looking out at the Ben over Neptunes Staircase. Mid Feb the rates were good and cheaper than the vast majority in the area. Evening meals at the restaurant were great.

Staff in restaurant were great. We had breakfast twice and dinner once. The food was good and a decent variety. The hotel overall, needs a serious refresh. Also its a little too dog friendly for me. Dogs were allowed in the bar and on the booth seating. I cant get used to that. Bathroom was very big and upgraded. They need to work on the rest of the hotel...

Lovely meal in a great place, staff wonderful and friendly. Food was perfect. Dog friendly bar side. Thank you

Two months of travelling and this was the WORST accommodation.

If you want to have a good night sleep, forget about this hotel. The walls are so thin that you can ear everything. Thank you for the resident of the room number 11, we were happy to share your ALL night. We barely sleep. They provides coton to use as earplugs but if you have neighbors who don’t sleep all night, it’s pointless. However, the bar is nice and the staff is lovely.

Stayed here for a few nights. Comfortable sleep and the food was good.

Certes ce restaurant est en dehors de la ville, mais je vous conseille de faire quelques kilomètres de plus pour trouver un restaurant digne de ce nom. C'est tout juste bon. A bannir.

Had an evening meal here. It was disappointing ordered the steak which came with 1 grilled tomato 🍅 and 4 extremely small roast potatoes no other veg and a sauce. Ordered cheese cake which tasted grainy 🤷🏻‍♀️ Expensive for what we got. Although they had several window seats we were placed in a booth away from the scenery.

Great place and very helpful staff

Just a lovely meal in the restaurant the food was excellent the staff were very polite and helpful

Stayed here for one night and really enjoyed our short stay. Our family of 6 had 3 spacious rooms and the hotel was able to place us next to each other. We each had a balcony and gorgeous view of Neptune's Staircase and Ben Nevis. I loved being able to leave the patio door open to let the breeze in all night and listen to the rain. We also were very impressed by the rain shower heads. It was the best shower of our trip by far. The beds were comfy and we slept well. The hotel is older and does appear tired. Could definitely use some new carpets and furniture in the guestrooms. There was some water damage on the ceilings in the rooms. There was a funky smell when we entered the rooms, but once it was aired out it was fine. The walls are also very thin, I could hear the folks across the hall having phone conversations.

Unfortunately, the bathroom of the room was in had a really quite damaged bath panel, it had been fixed in place with just silicone adhesive, with no buttons behind it for support also, the soap in bathroom was a dispenser fixed to the wall which, promptly fell off with the first use. Definitely not what I would expect from an AA 4star hotel!

Nice hotel, nothing fancy. It seems a little dated and it’s not very close (walking distance) to Ft. William. The room was clean, Wi-Fi was good and the front desk staff were amazing and very helpful. The rooms shower was really weak, not much pressure and took forever for the hot water to finally get hot. No pressure from the sink faucet either. Bed was comfortable also. Had to negotiate the narrow stairs to get my bag upstairs..the restaurant was nice and food was good except it took forever to get my dinner. This is a good place to get some sleep just don’t expect a modern hotel. I would stay again..

Ok room , It was surprisingly hot due to weather had to shut down the radiator fully. Cannot complain because it had view of Ben Navis

Very nice and dog friendly, the room is clean and sizable,but the water pressure was not enough.

A very tired hotel in need of attention but on the plus side, in a lovely location. The rooms were clean but average to say the least. The hotel WiFi was good. The shower was hot but had very poor pressure. The room was cleaned during our stay, however the shower gel dispenser was, I presume, removed to be refilled by the maid but not returned to its position next to the shower. Good job we had our own! Rooms over the bar can suffer from noise created in the bar. The soundproofing is not great in rooms. The first evening we went down stairs to be told that the fryer wasn't working. This meant most of the menu was not available. They also told us that the mashed potato and spinach was off the menu as well. Not sure how the broken fryer affected them?? We ended up having the curry with rice, which to be fair was very nice. On the second evening, we were informed there was no coffee, as the coffee maker was also broken!! And finally at breakfast on the final morning, they had no butter and ran out of bread for toast........really!!! To be fair the staff were friendly, approachable and helpful. The hotel benefits from lots of free, easy parking. The location is stunning, right on Neptune's Staircase/Locks and the Caledonian Canal, with magnificent views to Ben Nevis. A lovely place to stop for a drink on the terrace but otherwise, it is hard to quite grasp, how it is 4 star rated.

Loved my stay here. Nice comfortable and clean room, tea, coffee and water replenished daily. Food excellent, Breakfast and Dinner well presented and tasted lovely also really nice coffee and cake. Staff friendly and attentive throughout the hotel. Location ideal , lovely to walk along the canal or just sit at outside seating and watch the boats move up and down the locks. Would certainly return

having visited The Moorings Hotel Fort William over many years I was shocked to find it had deteriorated so badly on a recent visit. Reception area dirty and shabby, stair carpet badly worn and quite dangerous in places. Shortages of basic foods at breakfast e.g. bread, butter, hot water for tea/coffee and all very disorganised I didn’t stay for evening meal. Such a shame for a hotel in beautiful place

Fine, but not a four star hotel and the pricing should reflect this. Slept okay and the room was very clean, but the decor is really old, some of the hotel is visibly in need of repairs and the water pressure in the shower is the worst I have ever seen. Can't comment on the food but the staff were friendly. More than adequate for a night but not a destination in itself and slightly overpriced.

Didn't get as far as a meal. Upon arrival was told 'No haddock, no chips, nothing fried, the fryer is broken.' Most of the menu specified that the meal came with chips, so that ruled much of it out. They offered mash or roast instead, but 'fish and mash' hasn't got the same ring to it as 'fish and chips'. We left and went to The Lochy further in the town, which was great. The Moorings has a lovely location, might be OK for a drink if the sun is shining and you can watch the boats navigate the lock flight.

Had a wonderful stay at the Moorings with family. Setting was stunning, rooms beautiful and clean and our balcony view was perfect. Staff were very kind, polite and attentive, breakfast was beautiful and the service was excellent. Would and have reccomended this hotel to others, a stunning setting and a great base to explore the highlands. We will definately be returning, thankyou for a lovely stay.

Wish we read the negative comments before I had to write this review. Unfortunately, we dined at the restaurant and were extremely disappointed by the service. The food was highly overpriced, and portions fit for 4 year olds. However, our complaint is directed towards the restaurant service and etiquette of the service staff. This also includes bar service as the servers had no idea of which drink was which. After having to pay £250 for six adults and three kids, we ended up snacking on our own snacks to fill up our bellies. Not recommended at all. Will be back in the area, but definitely NOT in the restaurant!

Oud en typisch Engels gebouw met vele loopgangen zonder lift. Het kan wel een renovatie gebruiken maar de badkamer is heerlijk. Zeker niet rolstoelvriendelijk. Restaurant is prima.

Without doubt the worst lunch ever. I was handed a crumpled piece of paper with the menu typed on. Not a good look for a start. The food was terrible, with cold soup. We didn’t see the point of complaining and the staff was lacklustre. They advertise a Sunday lunch, but if Saturday’s lunch was anything to go by, I’d give it a body swerve.

Food was very good, service not so good, We waited ages for our main meal, and even longer to order the sweet. We weren't the only ones who were waiting, not very good if you want to investigate ingredients

Eigenlijk was er niet veel mis met de kamers: lekker groot, prima bedden, prima douche, maar de vloer/tapijt werd niet schoongemaakt. De reden voor de lage waardering zijn de dreigende berichten dat onze kamer zou worden geannuleerd als we snel reageerden omdat de tweede helft van de creditkaart betaling niet lukte. De toon staat me al niet aan maar ik heb direct gereageerd: 3 berichten gestuurd en drie keer getracht te bellen maar geen response.... Volgende dag weer proberen te bellen en toen maar via Google een bericht gestuurd. Uiteindelijk werd er gebeld en was het probleem opgelost. Helaas kreeg ik kort hierna wederom een bericht dat onze kamers geannuleerd waren, maar met een kort bericht erna dat we dit moesten negeren. Sowieso is deze gang van zaken belachelijk want ze hadden al een aanbetaling van 50% binnen en volgens de voorwaarden moest de rest bij het hotel betaald worden. Waarom dan je gasten in de stress laten schieten. Vriendelijkheid van de receptie was ook erg matig en heb niemand van de bediening zien liggen (???). Ik denk dat dit stukken beter moet voor viersterren hotel waar je de hoofdprijs voor betaald!

Can only talk about the cafe which wasn't great. The menu isn't anything like what is on their website and is much more restricted. None of the sandwiches or jacket potatoes offered there. The range of cakes at lunchtime was woeful and the coleslaw was cabbage and salad dressing with barely anything else in it. The cabin chicken didn't come with tortilla chips as advertised but with regular chips. The cajun chicken burger had dry chicken but it was saved by the tomato. Overall nothing to write home about

The hotel needs a renovation and definitely more staff. However, great work from the staff that had us.

It was Monday and we were surprised the restaurant did not serve a proper lunch that day but later on we found out it was pretty obvious here for many businesses to be closed on Mondays. Anyway, the restaurant was at least open, the waiter was very nice, they had good beer, a good cup of coffee and even could serve us a plate of hot soup. Instead of second dish we were able to choose from salads to go which was surprisingly a good option for us. Tuna salad may not seem to be too tasty in a little box but after tasting it, we were pretty satisfied. Moreover, you a have a nice view sitting right next to the Neptune´s staircase so thumbs up for us.

Paid £390 for two rooms for one night. Definitely not good value for money in my opinion. Room was clean, yes, but the hotel is very dated. Soundproofing is abysmal and the water pressure is lacklustre. Staying as a stopover was fine.

Having arrived just after kitchen closed….after challenging journey of delayed flights and missed connections!…Airton went over and above and sweet talked the kitchen into doing us a meal… very much appreciated. Lovely comfortable pub in a brilliant location. Thoroughly recommend!

Had an okay meal there one evening. The best thing about the hotel is the location.

We had a poor experience at the restaurant and would not recommend eating there. However the setting is lovey so it’s ideal for drinks on the terrace.

Can You believe??!! You cannot find any staff of the hotel in the morning??!! This is first time, I stay in a hotel but without any staff...

Restaurant: the food is pretty simple but executed decently. For the price and the location where not many other restaurants are available it does a great job. We had a bacon wrapped chicken with purée that was good, and a fish and shops that felt fresh and tasty. Nothing fancy but solid choice, it’s what we hoped for in a small town, and they delivered !

Very disappointed ,certainly not. 4star hotel,the frontage of the hotel is extremely shabby which doesn’t give off a good impression, very expensive for what it was ,had to put sign outside room door to have your room serviced,Really n a 4starr hotel,and dogs being walked through dining room while your having dinner is not on, room was clean but certain things were dated,will not visit again,how they get away with what they charge is a disgrace

Hotel is okay , nothing special. Staff are friendly enough . Room was not too bad , bed was not the best but the worst thing by far was the shower, it looked good , quite a modern looking bathroom but the pressure in the shower was abysmal, I have never used such a dreadful shower . Food was decent . If I'd been paying myself then I would not be very happy because the price does not reflect the hotel, too expensive for what it is in my opinion. Couple of other points - never anybody at reception! And no soap in the bathrooms 🤔

Enjoyed our stay, room was nice and food was good.

This has to be one of worst Roast Beef lunch's I've had. Frozen roast potatoes, frozen Yorkshire puddings. The roast beef was so dry I had to leave it. No horseradish sauce. If you're going to advertise Sunday Roast Lunch at least do it properly.

Didn’t have a great experience. Room was nice but had the sewer back up into the shower drain in the morning. Staff did find another room and let me shower. Food was ok, but the English breakfast which came with the room was chinchy. Not much good nor was it that great.

Lovely hotel right next to the canal. Enjoy a drink outside with views of Ben Nevis and Lochaber. Room was perfect and the staff friendly

È stata una bellissima sorpresa! A primo impatto sembrava piccolino e non molto moderno, ma ci siamo dovuti ricredere subito perché in realtà le stanze sono super grandi, molto confortevoli (hanno anche il divano) e moderne! Il bagno era davvero molto bello con una doccia grande e ben illuminato. Tutto molto pulito e curato. Uno dei pochi hotel dove ci hanno lasciato delle bottigliette d'acqua all'arrivo. Note negative: 1️⃣ Se avete intenzione di mangiare qui e non siete amanti delle zuppe piccanti 🌶️ (molto) chiedetlo prima. Purtroppo ho dovuto lasciare li la zuppa perché era davvero molto piccante, troppo per me. Per il resto tutto molto buono. 2️⃣ Altra piccola nota negativa è che sei isolato dal monto e che l'unica attività fuori è passeggiare l'ungo il canale dove poter ammirare le chiuse (un sistema che consente alla barche si superare il dislivello e quindi di andare si in un senso che nell'altro del canale), ma sembra che sia molto frequentato nel periodo estivo. Ci siamo rimasti davvero poco per poter dire se c'è altro da scoprire. (Piccola nota: vicino all'hotel si intravede un parcheggio camper, per chi lo cercasse.)

breakfast states it's included but it's not they tell you it's £15 each when you book it, not impressed at all considering the price

Great location 👌 pleasant and helpful staff.

Highly recommend room 32,it has the varanda looking over the canal/Neptune staircase. Great sized room. Really enjoyed our 3night stay here (5th-8th may 2023) ..staff work hard and very friendly/helpful. Would return 😊

Do not stay here Room was so bad I had to leave Still waiting for them to respond to my request for a refund....just not interested in returning my calls

Had the RUDEST service I've ever had. Walked the 6.3miles from Gairlochy Swing Bridge down to Neptune's Staircase alone with my dog and popped in here for lunch. Before I could ask if they served lunch I was rudely told over and over they didn't allow dogs - I wanted to sit outside anyway!! They then apologised once I informed them how rude they'd been and said I could sit in the bar. They said they were only serving sandwiches and soup for lunch which was fine. They told me my options for sandwiches and I chose (without even being told prices). They then left, came back with a pre-packed sandwich on its own and I wasn't offered a drink at all. I asked for a bill and they came back with a card machine ready loaded with £4 to pay. Unless you don't care for customer service I would not recommend this place to anyone.

What a shame Been to this hotel many times for a meal, special family meal for three birthdays in as many weeks. Booking not really taken at the time of booking, over an hour to get food on the table and then told we cannot have a sweet as the kitchen is closed. Really poor show and spoilt a nice occasion.

The drinks are amazing and the workers are amazing. The location makes it even better.

Came here as our final stop on a Scotland tour with a 5 month old and the dog. We forgot to book the restaurant but the staff there were very accommodating. The food was amazing, staff were really friendly and helpful. A great stay.

Prijs/kwaliteit perfect. Service geen gebruik van gemaakt i.v.m. digitale check-inn.

Great hotel. Rooms very clean hotel in a great location. Only had breakfast but it was excellent.

Appreciated the screen for checking in and out. Made it very smooth and great for arriving late in the day after a long drive. Very reasonably priced room but could have been a bit cleaner and the soap and shampoo dispensers were empty. Good hot drinks and snacks left in the room. Overall good and would stay again.

We went to the cafe only. Large, clean and with delicious cakes. Coffee was decent. Toilets were very clean and it had a good view over Neptune’s Staircase.

Arrived an hour after check in time .. was told our room wasn't available by the automated check in service we then waited a half hour for a manager to be located in order to check into our room !!!!

Don’t usually do reviews but today had 2 small/ regular cappuccinos for £7.90. No prices on display and guy serving when we asked after said this was because the prices keep changing. Not sure why they could be written on a blackboard? Anyway we felt irritated with ourselves for not checking the price first. Lesson learned, but felt a bit ripped off by the experience…watch out!!

The room was very cold, and the floor was definitely not level. The shower and very poor water pressure. We got a room facing away from Ben Nevis so there was no view to speak of.

Room had 3 x broken lights and a broken bath. The room and the hotel both appeared dated and run down. The walls between the rooms are thin and you can hear other rooms. This should not be a 4 star hotel. If it was a 2-3 star then I guess it would be expected. The saving graces was the view of Ben Nevis from the room, the comfy bed and the fact you can take your dog. The breakfast was ok but definitely not worth the £17 if you are just visiting. Overall I would not stay here again unless they fixed it up and dropped the price.

На ресепшен никого нет. Самостоятельное заселение если есть какие-то проблемы решайте сами. Завтрак довольно нормальный но номер был не самый чистый. Вид из окна был замечательный бонус

Very nice location service was poor 30 minutes waiting for my fish and chips, when i told them the fish was off it took the 15 minutes waiting for someone to come too see me they accepted that i would not eat it and said i would not be charged for it , went too my room and felt ill spent more time in the toilet than in my bed so not being rested felt very bad all the way home on a 4 hour drive

Some problems finding someone to check me in, but nice room and good food.

Dinner service was a bit slow. But overall the place is very nice.

WATCHOUT on this hotel stealing your money!! I stayed in the hotel August 29th - 30th, 2022 and hotel crew managed to confuse me in a way that I ended up with double payment. They claimed credit card transaction didn't make it through and forced me to pay with other card where payment was successful. When I realized that original payment worked and reached back to the hotel to claim one payment back, then the hotel staff pretended that there is no double payment (which of course is not true as I can see transaction for The Moorings hotel on both cards statements). And after 2 months of back and forth communication with hotel management still the case was not solved - they claim that there is no issue. Really pay attention to this hotel when paying - when you read thru the comments you will see there are more cases like this. EDIT: my bank accepted charge back request which proves the point that the hotel tried to steal my money through double payment.

This place definitely seems to over sell itself. Expensive and old fashioned rooms that could do with updating (especially the bathrooms), poorly maintained equipment, no bathroom soap for guests (just empty containers?) and not a soul insight to help you check in or out. The housekeeping will only come if you request it (not much good if you cant find anyone or in a rush) - usually housekeeping is just a default 'yes' (? Maybe i'm wrong?). Only saving point was the location. It could be much much worse - yes, but for the price, amount of stars and the photos published, I expected much better.

Hemos pasado 3 noches en el hotel. Lo primero que salta a la vista es que las fotos que aparecen difieren mucho del estado real de las habitaciones y el salón. En mi opinión anticuado, salon sin ventilar y sucio en algunas zonas comunes. La cena de navidad me pareció horrible, otra vez, la comida de las fotos de la web nada que ver con la mala calidad que comimos. Pavo con patatas(de lata) y vegetales (de lata y pasados), dolor de estomago toda la noche. No recomiendo este hotel a nadie. No entiendo como es posible que tengan categoria 4 estrellas y que tenga tantos buenos comentarios en google (comprados??)

4 vallende sterren hotel! Wij hadden hier onze kerstdagen gepland tijdens onze rondreis door Schotland. Op de boot van Nederland naar UK kregen wij een mail van het hotel dat ze tijdens kerst niet zouden schoonmaken, de bar gesloten zou zijn en wij geen eten zouden krijgen 1e kerstdag avond en 2e kerstdag. Wij hebben direct contact gezocht met het hotel om te informeren naar deze plotselinge (ongewenste) wijziging, tijdens dit contact is ons toegezegd dat ze met een oplossing zouden komen. Wij zijn nooit teruggebeld door het hotel en er is uiteindelijk niks voor ons geregeld. Kleine opsomming: - ongastvrij we werden gewoon hotel en bar uitgeschopt met kerst!! - beloftes worden niet nagekomen. - kamers vies en oud. - onduidelijke communicatie. Hotel op zijn retour met vier vallende sterren, besteed je geld ergens anders.

Nothing flash but no complaints...

Last minute me and my brother stopped in as we planned to row the Caledonian canal, but by the time we got to the locks we were both knackered after leaving Yorkshire very early. We asked if we could leave our kayaks and the lady who I think was the manager could not have been nicer. She sorted us right out. Food was also great and all the other staff did great, saved our skin big time thanks.

Great place for a coffee stop on route 78. Good coffee and tray bakes and friendly staff.

Popped in to the bistro for lunch while taking a look at Neptune’s staircase. Staff were very accommodating and service was reasonably fast considering how busy they were. Sat outside on the decking so had a nice view.

Pause déjeuner au bistrot. Un vrai plaisir ! Repas délicieux, personnel très agréable, emplacement privilégié en terrasse avec vue sur les écluses et le Ben Nevis.

The only time I tend to write reviews is when I have had a bad experience. However, I am about to break the habit of a life time. My wife and I were staying in an apartment a few metres away from the Moorings Hotel, so it was extremely convenient to book a table in their restaurant whilst on our tour of Scotland. I hadn't read any reviews at the time of booking but did so about an hour prior to our reservation. Many of the reviews were poor. A high percentage slated the service and plenty complained about the food. These reviews nearly led us to cancel our booking. We are so glad that we didn't. The service was impeccable. The head waiter (Nav, I think) was so helpful and curtious he could not be faulted. Other waiting on staff were efficient and hard working. And yes, this includes the younger staff, spoken about so negatively in so many reviews. Yes they may not have always been smiling but they were extremely hard working and polite and helpful if we had any queries. The food itself was gorgeous, hot, tasty, cooked well and very well presented. Thank you to all involved for a lovely evening. And also a thank you for the two small bottles of prosecco that you presented at the begining of our meal to help celebrate my wife's birthday. That was a lovely touch.

Pros: Dog friendly Easy check in Amazing view of Ben nevis from the room we had. Free WiFi One good waiter, which tried his absolute best to make the best of our visit despite the shortcomings of the restaurant and chef itself. Cons The rooms were large, but dated. Most photos of the place is of the new bistro and does not represent the actual rooms. There was also a lot of sound transfer between rooms and when doors were opened, our door would shake. Not great when you have a semi nervous dog. The restaurant. All of it. We had booked ahead of time. We arrived and waited about 15 mins before someone helped. There were a ton of young (kids) waiters, but there's only one maître D who is allocating people to their tables. And the kids are not telling anyone waiting what's going on. Now dogs aren't allowed in the restaurant, a piece of info they forgot to mention.all dogs are sent to the bar area, which connects the kitchen to the reataurant. So constant busy foot traffic. Again, not great for a nervous dog. Next, the food. Now the soup of the day (lentil) was amazing. I wish I ate all of it. I got my chef "special" king prawn risotto. It tasted like unsalted oat porridge, slimey, bland, and stodgy. The vegetables were sad. The prawns came from a freezer, not fresh,and were certainly not king prawn size. A shame seeing the place is so close to the ocean. It was a bowl of vomit, and I refused to eat it. If this is what they call the chef's special, I am concerned about the chefs sense of taste, or respect for the trade. Husband had a well done steak, which was raw. Also, refused to eat it. We were charged close to £70 for a very sad and dissapointing meal. All in all very dissapointed. We've travelled through Scotland for the past week and found the food service and hospitality industry exceptional, with the exception of the moorings Hotel. And in comparison to the exceptional experiences we've had, the mooring Hotel is probably the worst experience we've had in Scotland.

What a lovely hotel which is also very dog friendly. We can really recommend the restaurant, the food is very delicious. I can only talk in high notes about the staff which is very accommodating. Some of the younger employees seem a little overwhelmed from time to time but do a good job after all. We also enjoy the breakfast buffet, especially the salmon.

Scarso e stanze con cattivi odori

Beautiful friendly place, I will definitely come back!💜

Overall an average 3 Star Hotel, but never ever 4 Stars! We payed 243 Euro !!! for a night and expected a decent Hotel. But there was no reception (Self-check-in), black mold in the shower and the facility was minimalistic and cheap. Definitely not worth the money!

Overpriced and disappointing hotel. Far from towns center, breakfast is 15£ per person but honestly worth maybe 5£. Service is really bad, no laundry service (though writing otherwise), bad facilities and reception’s availability is almost nonexistent. Also, charged us twice and haven’t respond back (been hours, full day basically). Not recommended whatsoever. Update: taken more time then reasonable (in my opinion..) but payment issue had been resolved.

Visited here with family for an evening meal and really enjoyed the food and drink. The welcome and the room were both very warm, but the service was glacially slow... probably due to the place being full. You definitely need to book! The location - beside "Neptune's Staircase" - is attractive with beautifully kept gardens next door and plenty of parking. Our meal was reasonably priced from a creative menu with plenty of options, catering for all tastes and needs.

Comfortable bar and bistro right next to the canal. Cafe has great views of the locks. Great entertainment watching the boats descend the locks

Plenty parking. Great view of Ben Nevis and Nevis Range. On the Caledonian Canal Neptune's Staircase. Lovely room, friendly staff.

Nice Cafe/Bistro by the lock serving good food. Friendly staff. Unfortunately everything else we’d say about this hotel is negative. Tired old room. Not very clean. Terrible shower….At the price we paid we certainly wouldn’t return.

Cet hôtel se dit luxueux néanmoins je trouve que seul l'emplacement le justifie en effet les chambres ne sont pas incroyable de plus le matin un bruit infernal venant des cuisines se produit et vous réveille dès 6h30, le repas est plutôt bon mais soyez patient l'attente peut être longue. This hotel calls itself luxurious, however, I find that only the location justifies it, the rooms are not incredible, moreover in the morning, an infernal noise comes from the kitchens and wakes you up at 6:30 a.m., the meal is quite good but be patient l wait can be long.