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3.4

Based on 1.225 opinions finded in 3 websites

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Nº 1315 in 1506 in Highland

Nº 433 of 466 British in Highland

CUSTOMERS TALK ABOUT DISHES WITH..batteredsandwichroastsaladmacaronipayfishsteakcreamcoffeeoldbaconchickencookedsausagecheesebaguette

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Not had a sandwich from here for awhile but wowzers, I don't know why not! The sandwiches are well worth the money and the little box it comes in is brilliant, highly recommend a visit.

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Lee Molloy . 2024-11-14

MORE AT Google

Coffee was warm half of it was on the saucer and the waitress never said sorry or replaced it ,Toast was also cold

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Doreen Maclennan . 2024-10-27

MORE AT Google

Staff are lovely and friendly & extremely efficient, fab service and the best food and cakes around! 😋😍

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Dawn Mcwilliam . 2024-10-18

MORE AT Google

Probably the worst fish ive had in a long while. Haddock greasy as hell, but tasty, batter was nice. Shame there wasn't more. Chips tasted like they're frozen, but have a slight chip shop taste to to them. Curry sauce is nice. Not one I'd return to in a hurry.

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itchy balls . 2024-10-16

MORE AT Google

It's a place to have a quick dinner.

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Idsaye . 2024-10-12

MORE AT Google

As always food was lovely and fresh! I had the spicy lentil soup and it was very nice and defo packed with a punch! Service wasn't as great as previous visits, possibly had a new server. Am sure my next visit this server will be excellent!

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Charlie Wardle . 2024-10-04

MORE AT Google

Food first class , hot and plenty of it will certainly tell my friends well done.

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Steve Fennell . 2024-10-02

MORE AT Google

Dirty mac n cheese was delicious, and waitress was lovely and helpful. Thank you.

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Darren Stadames . 2024-09-30

MORE AT Google

Consistently excellent food at a genuine, independent family restaurant 🍴 My favourite place for first class fish and chips. Helpful and friendly staff always make you welcome and can help you choose from the extensive menu.

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Charlie Phillips . 2024-09-19

MORE AT Google

Probably the best chippie in Inverness.

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J S . 2024-09-17

MORE AT Google

Fantastic food, great staff, busy place but you get what you wait for.

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John Reid . 2024-09-14

MORE AT Google

Disgusting attitude from staff arguing behind the sandwich station and rude to customers there is no need to talk to anyone like that under any circumstance. Food was good though

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Jamie Jack . 2024-09-13

MORE AT Google

Excellent food here ,Steak pie with meat ,brilliant service from Chloe and Charlie,we come fron Yorkshire here every year.

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David Gibson . 2024-09-02

MORE AT Google

Visited Lorimers late afternoon for something to eat before the journey back to Skye. It was take away only and the food was very good with ample portions at a reasonable price. The staff are very good. Will definitely visit again.

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Hamish Reid . 2024-08-31

MORE AT Google

Good traditional food at a decent price

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Gillon Johnstone . 2024-08-29

MORE AT Google

Lovely home-cooked food. Very friendly service with a very warm welcome. Definitely worth a visit.

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ValC . 2024-08-28

MORE AT Google

Very rare that I post a review but after recent visits thought I'd share my thoughts on this one. The food is good and fairly priced, for what you pay cannot fault the food. Unfortunately the standard of service let's the place down, much to put disappointment as years ago I'd of held Lorimers among the best in town. Unfortunately many of the staff can't follow simple requests, often the order comes wrong in the restaurant. Pre ordering from the takeaway is a pointless effort too, finding yourself still standing there in excess of 20/30 minutes after your requested time. Then to add to that when you see the staff smoking with their aprons on out the back door doesn't exactly add a good thought towards the hygiene side of things. All in all, food is good price is fair but staff definitely need a few training days. Not all of them but definitely a few of them.

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Chloe Goodall . 2024-08-16

MORE AT Google

Nice server I got chicken curry couldn't get my teeth through the chicken . The nice young man offered something else , so fish an chips tiny we fish fresh very questionable 🤔 it was disgusting. I want my money back . Unless your a sequal wouldnt recommend.

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Linda Wood . 2024-08-10

MORE AT Google

Great baguette and cake for take away. Can't comment on sit in.

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H P . 2024-08-08

MORE AT Google

This place was really busy when we popped in for lunch. We can see why. The food was amazing and very well priced. We left full. The staff were super friendly and very approachable It was buzzing in there from the minute we entered until we left. Even though it was pouring with rain outside, everyone was cheery inside.

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Bex Florence . 2024-07-29

MORE AT Google

Good food ,service very efficient. Will be back (again). Just a pity you stopped serving the cheese and pineapple salad, loved that.

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Michael MacMurray . 2024-07-19

MORE AT Google

When in as we had an hour to kill.. waited to be served so sat by ourselves.. put order in ..took about 20min for our drinks ..15min longer for our food ..when it arrived I order an egg baguette with side salad ..only for the salad to be inside the baguette under the egg mayo which I didn't want ..I explained that I didn't want that.. they took it off my final bill

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David Macmillan . 2024-07-16

MORE AT Google

On holiday we use this place every year. Well, worth a visit anytime you are in Inverness

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Keith Perry . 2024-07-16

MORE AT Google

Lorrimers is a great eater, we always love the breakfasts from here. Although we have been for high tea and was Brilliant. Also my other half picked me up gluten free sandwichs and they where brilliant, which to everyone else Sounds normal, but finding good gluten free sandwiches when taking away isnt an easy feat, but lorrimer knocked Out the park best gf sandwich ive had for take away.

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MacGregor Family . 2024-07-13

MORE AT Google

I'm gluten free and the attention to cross contamination from the female member of staff was outstanding! Delicious sandwiches all round, new fav place to go in Inverness.

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Tasha MacNicol . 2024-07-10

MORE AT Google

Food was mediocre. Got. Pot of tea and I had to return it twice, once because of the massive crack on the spout that made it go everywhere and then the second due to floaters in the tea, which on further inspection was mould in the tea pot. Staff did not seem very concerned.

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Chris Turner . 2024-07-09

MORE AT Google

Staff are an absolute joke! Shocking service. Definitely will not be back.

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ali gillies . 2024-07-04

MORE AT Google

Food cooked to order, good value; friendly staff....

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Denise Thomson . 2024-07-03

MORE AT Google

Very present customer service for wheelchair access. Foods and coffe are great.

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Ayumi Horsfall . 2024-07-02

MORE AT Google

It was very tasty and we highly recommended the fish and shrimp

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Jürgen Michel . 2024-07-01

MORE AT Google

We had a great time and I ate. The best fish and chips of my life and the staff is amazing

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Guillaume CARPENTIER . 2024-06-30

MORE AT Google

Food was okay. The place is run by teenagers just talking among themselves. Said it closes at 9 but all the chairs were up by 8:30 when we were still sitting in the restaurant.

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Arlo Therrien . 2024-06-22

MORE AT Google

Today walked many miles to have lunch here,was shown to my table and then waited more then ten minutes for someone to take my order They where not busy so in the end I left . I had a great meal here two years ago , and will not visit again.

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neville boneham . 2024-06-20

MORE AT Google

Really bad food and service. Grumpiest guy ever serving. We could see the grill area from our waiting area, shambolic. Our food took 30 mins, disgusting and burnt along with cold chips. Just avoid, burnt sausage, thank goodness the dog was hungry. No apology for the wait, I'm pretty sure the staff just couldn't care less. Definitely a place to AVOID!!! I did complain on my way out and the incompetence from the waitress was don't tell me, tell the manager. Absolutel disgusting. Just go elsewhere!!!!!!!!! I think they forgot some of our order so chips etc were left in the fryer for too long as they prepared our forgotten order. First and last time at this place. !!!!!!!!!!!!!!!!!!

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Dell Boy . 2024-06-10

MORE AT Google

Definitely the worst takeaway ever. How are you able to do burnt fried food that is disgusting and cold. Really bad, I've never had such bad food and service. I'm never returning and would recommend avoiding.

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Martin Wright . 2024-06-07

MORE AT Google

Ate here every day! The food was superb , the prices were excellent and the staff were friendly. I highly recommend!

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Kay S . 2024-06-06

MORE AT Google

Our first time visiting Scotland and was lucky enough to eat here first. Everything we ordered was hot, fresh, and delicious. What a way to start off our trip! Thanks Lormiers!

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Steven Farmer . 2024-05-22

MORE AT Google

Proper family restaurant, down to earth staff and simple quality food,

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Paul Thomson . 2024-05-19

MORE AT Google

I ordered from the takeaway and made the mistake of not watching what they put in the box. The chips were great but not generous, the fish as so small 3 bites and it was over. Worst fish I’ve tasted for years. Don’t buy the Haddock.. waste of money.

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Stuart McKibben . 2024-05-13

MORE AT Google

Disappointing. I had a takeaway box of "Large Haddock Supper" for £11.95. Seems they have renamed Small, Medium and Large to Regular, Large and Jumbo. The fish was regular size in any honest chip shop. The fish was OK, some people might even like batter so thin that you can see large areas of fish through it. Each to their own, it was edible. The chips were pretty bad. Heavy, undercooked, no sign of finishing them in hot oil to crisp them up, and curiously tasteless. A lucky gull had one, the rest were for the bin, they would have been hard work to eat. When you charge a higher price than most, you need to get it right.

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J H . 2024-05-04

MORE AT Google

Nice place! Good breakfast for a good price and very nice location

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Gaëtan Soler . 2024-05-02

MORE AT Google

Excellent staff so friendly and helpful.

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Eileen Fox . 2024-05-01

MORE AT Google

Passing restaurant, on the side of the road, therefore practical. The waitress was very nice and attentive. Food-wise, it’s not exceptional. It's not bad, but not super good either.

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Magali M . 2024-04-16

MORE AT Google

Absolutely first class baked potato with topping can't fault at all 10/10 lovely customer service x

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Alison Ferguson . 2024-04-13

MORE AT Google

Really good food. The staff seem very polite and friendly. Fish and chips were really tasty

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Iain Johnson . 2024-04-07

MORE AT Google

Restaurant not busy but had to wait 45 minutes for breakfast. Eventually arrives but food is lukewarm at best. Did not finish meal. Coffee was almost undrinkable. Very little sympathy from staff

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colin158 . 2024-04-07

MORE AT TripAdvisor

Took the family for dinner last night & had a lovely evening. Excellent service, great food & great value for money. Will be back!

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Explore Goya . 2024-04-02

MORE AT Google

Went for tea and we both had the standard haddock and chips which came with optional peas or coleslaw and tartare sauce. This was a perfectly adequate portion and the fish was beautifully cooked with a lovely crisp batter. The girl who served us was very pleasant and efficient. I would definitely recommend this for a quick and tasty meal.

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HighlandA9Karen . 2024-04-01

MORE AT TripAdvisor

Must have driven past a thousand times, but called in today. Great food at a great price. Thanks

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Marcus Conway . 2024-03-28

MORE AT Google

Very good fish and chips. Quickly sat our group of 6

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Kurt Makiewicz . 2024-03-26

MORE AT Google

Had the steak pie, the meat was lovely and tender with no fatty bits. Service was good and the food came quick.

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Daniel Kim . 2024-03-21

MORE AT Google

Had a lovely experience while the restaurant was very quiet the server (rainbow hair) did her best to look busy. She was folding napkins. She even deep cleaned tables and scirting boards. Our meal was lovely she went above and beyond my food was a little cold after yapping for ages and she got me a fresh meal made. Oh and the best coffee I’ve ever had here too.

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Escape22005920376 . 2024-03-20

MORE AT TripAdvisor

We got excellent service from Adam today at the takeaway ..funny chatty and nothing was to much trouble for him .Lormiers is a good all round wholesome food and takeaway

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Ali G . 2024-03-15

MORE AT TripAdvisor

I have used this place every time I come down from the Highlands, I certainly recommend it to everybody, brilliant 😁👌👍

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Robert Sneddon . 2024-03-13

MORE AT Google

Went in today and ordered a portion of chips and 2 PLAIN baguettes and butter. Got my order and left. Got into my car and noticed that my PLAIN baguettes I requested were SALT AND PEPPRR baguettes. I went back in and as the girl who served me my baguettes was busy with other customers I explained to the person on the chippie side what had happened. All I got was an explanation that they are all baked on the same tray which they should not be because of allergies. I got nowhere with this person and on leaving overheard them saying "for f**k sake". I for one shall not darken their door again.

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SinclairF . 2024-03-12

MORE AT TripAdvisor

New review, service is quick, food quality is good along with decent serving sizes. Prices are average. Good menu covering all day. Kids menu available. Resteraunt plus chippy/deli/ice cream takeaway bar. Easy access, plenty of parking. A good all round takeaway/Resteraunt. Would recommend. 2018 -Not too bad although the quality of food has dropped a little over time. Friendly staff and not too long waits. An extensive menu covering main meals and chippy meals. Reasonably priced

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Cameron Bonner . 2024-03-07

MORE AT Google

Lovely restaurant with a large menu and the food is always amazing

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Nicola Robinson . 2024-03-07

MORE AT Google

I was served by Agnes who was a lovely person. Absolutely excellent service. She's a gem

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Frances . 2024-03-06

MORE AT Google

Tonight my husband and myself popped in for our supper, we were welcomed by two very smiley and happy waitress! They were very efficient and took our orders fast and were obviously happy at their work! It’s great to see in particular young folks enjoying their work, it certainly made our experience fun and comfortable! Keep smiling girls!! Their both a credit to Lorimers

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Christina Ross . 2024-03-05

MORE AT Google

Delicious food, great service Would highly recommend eating here. 😋

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Donna Daniels . 2024-03-04

MORE AT Google

We waited for a long time, and we were advised that the kitchen is hectic. However, the guy next to us came in 10 minutes after us and he was served quickly. Then the food came out, it was horrible

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James F . 2024-03-02

MORE AT TripAdvisor

Terrible. Have to wait for ages for our orders. Someone came after us and he had his food before us. The excuses was the kitchen is busy. It is not our problem to be understaff or whatever the problem was. When received our orders food was dry & tasteless. It was not up to our expectations. PLEASE AVOID GOING TO THIS RESTAURANT you will be disappointed. Very unhappy customer!

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Malia Peteranna . 2024-03-02

MORE AT Google

Had a full breakfast & as per usual very nice.

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James Fowler . 2024-02-25

MORE AT Google

Not a impression from when i use to go in . Totally changed from a lovely clean look . To sticky table chair dirty on the back . Staff where brushing floor while customers where eating. Soup and half a sandwich. Well not really worth it as i remember it use to have a small bit off salad or some crisps but not now for 2 bowls of soup the soup was spilt . # watery . 20 pounds doesn't seem a special. Sad to when a lot off us use to remember 😪

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kay Scott . 2024-02-20

MORE AT Google

As always, simply delicious. Beautiful fresh fish cooked to perfection. Generous helping of everything. Very helpful staff when it came to ordering gluten free food. Well done to the team. 👍

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Alan Rhind . 2024-02-16

MORE AT Google

Having previously noted my poor view of Lorimers in 2015, it is nice to be able to post a much improved and more positive impression now. We arrived on a bitterly cold day to find a warm restaurant with welcoming staff. I asked if it would be possible to put salt down by the disabled parking bay as it was scarily icy for those with a mobility disability. Less than 5 mins later a member of staff apologised that this had not been noted and advised it was already cleared. Freshly cooked hot meal, good portions at good prices and really crispy chips. Without a doubt the tables and chairs need replacing, and let down the first impression here - but all hospitality venues are suffering and as long as they are kept clean, we have to wait for them to be able to claw their way out of the current finance issues to be able to go that expensive extra mile. In the meantime, the staff and food here, and the great service, are what would make us return.

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cannicUk . 2024-02-12

MORE AT TripAdvisor

Always go here for a chippy or freshly made Sandwiches. The turkey club sandwich is always winner for me.

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david grant . 2024-02-01

MORE AT Google

Staff were friendly and attentive and then the food arrived, downhill from there I'm sorry to say. Three different meals and it was a unanimous YUCK!

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Ricky W . 2024-01-27

MORE AT TripAdvisor

Fantastic, as always! Fish is superb! Staff so friendly and helpful! ❤️❤️❤️

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Teresa Kobylska . 2024-01-26

MORE AT Google

Friendly server, very quick service and probably the best scampi and chips I've ever had. Well done!

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Flotnar Hús . 2024-01-22

MORE AT Google

Great food and very friendly and helpful staff great place to visit

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Patrick McShane . 2024-01-19

MORE AT Google

Was a bit quiet due to the 🌨 snow it is normally busy.

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Calum Shaw . 2024-01-18

MORE AT Google

If you fancy standing for 10 mins staring at a takeaway wall menu, with absolutely no sign of being served, then this is the place for you!! Left (still hungry) as some people have work to do.

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Steve G . 2023-12-19

MORE AT TripAdvisor

We usually get a good fish supper here when dining in but 2 days ago when we were there, the chips and peas were cold. Many diners that night weren't happy with exactly the same complaint. We shall keep going there regardless and hopefully the next time we're there, it will be better 🤞🏼

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ASMAT ANN MURDOCH . 2023-12-11

MORE AT Google

Always worth visit everything delish from breakfast rolls to tuna panini not forgetting best fish & chips in inverness 🤗 staff always friendly while still maintaining fast service & if time sit well worth staying for tea/ coffee slice of cake or ice cream .

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emma cameron . 2023-12-09

MORE AT Google

beautiful food great service, never pass lorimers on the way home, great value for money

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Lianna Bain . 2023-12-04

MORE AT Google

I wanted the vegan breakfast, but the waiting staff informed me that it's all cooked on the same pans/grill that the meat is done on. Cross contamination makes it no longer suitable for vegetarians or vegans. Glad I was told though! Perhaps take it off the menu unless there are steps taken to correct this? I enjoyed Lorimers last year, but I suspect my breakfast wasn't as veggie friendly as I thought! 🤮 Staff lovely, thank you!

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Dawn Logan . 2023-11-25

MORE AT Google

Asked for cheese toastie, got it with onions, dident ask for onions, but noticed that the tables have been cleaded to a fashion, before you would stick to them

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philip morrison . 2023-11-19

MORE AT Google

Excellent as always, food, service and atmosphere, fish first class

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Charlie . 2023-11-08

MORE AT Google

Visited for breakfast whilst waiting for my car to be serviced, ideally located for the garage. Place was a wee bit on the cold side but it was 1st thing. Nice enough breakfast and good amount for the cost.

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Martin Maclennan . 2023-11-03

MORE AT Google

Best fish and chip takeaway in Inverness. All food cooked to order. Not the cheapest but you get what you pay for. Restaurant area is clean and has a good menu, service is great. Highly recommend for a family treat or when you just can't be bothered cooking.

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Andrew Whyte . 2023-10-31

MORE AT Google

Beautiful breakfast definitely the best breakfast in inverness

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Trevor Morrison . 2023-10-29

MORE AT Google

Dropped car off for service and popped in to lorimer for loverly scottish breakfast, and coffee staff where very nice and service was v good.

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Stephen Booth . 2023-10-25

MORE AT Google

I had a jumbo sausage supper from the chip shop section. The chips were crinkled cuts (very nice). The sausage was different to one's at other chip shops but it was nice. Would certainly recommend.

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MrCal . 2023-10-22

MORE AT Google

I don't like posting negative reviews unless truly warranted but this place was very average. The food was meh. The service was meh. The atmosphere was meh. I had the fish platter and my husband had the scampi. The waitress seemed to be new and/or in training. She sat us down and then didn't come to take our order until we asked her about 10 minutes later. We noticed another waitress come along later, instructing her how to do this and that. The waitress was sweet and all, but wasn't being very well trained - not her fault. We just weren't impressed at all with the place.

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Trudy McGavin . 2023-10-19

MORE AT Google

Very nice lunch fare. Good prices. Friendly staff.

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karma6730 . 2023-10-15

MORE AT Google

Visited here on Friday 13th October 2023. Fantastic atmosphere, tasty food, excellent waitresses, i left an envelope in one of the bushes outside containing 1000pounds sterling, if the reviews get looked at by the staff then they will know its there. Best chippy restaurant in Scotland 10/10

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Anonymous . 2023-10-13

MORE AT Google

This restaurant should be considered under fraud. We received the wong order. The fish and chips we got were terrible and most of it was thrown in the bin. Not intending to return there. Don't suppose the owner will be too bothered!

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Irene C . 2023-09-29

MORE AT Google

Good food as always, pleasant staff and welcoming.

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brian carson . 2023-09-25

MORE AT Google

Great people. Food was great. Lovely sitting area.

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Angela N . 2023-09-06

MORE AT Google

Nice breakfast. Friendly personnel. Would recommend.

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Eugene Munro . 2023-08-31

MORE AT Google

Table and chairs very dirty food was extremely oily and very small portions

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Valerie Logan . 2023-08-31

MORE AT Google

Please please sort your tables out they are sticky to touch get the wax sanded off get them sealed with a good quality varnish please get this sorted before i visit in 10 days time thankyou

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michellekT5196BT . 2023-08-30

MORE AT TripAdvisor

The fish and chips were good. The table was sticky, my phone stuck to it! The chairs were dirty with finger marks with brown sauce (old). Smeared ketchup on a skirting board that was there 9 months ago (when I called in for breakfast) is still there. This place needs a major deep clean, one waitress was good but the other seemed distracted and took orders down incorrectly. No energy, very sad because I remember how good it used to be. Not returning to sit in again.

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Anita Leeming . 2023-08-29

MORE AT Google

We've been eating at Lorimers for years and today was sadly disappointing. Any husband ordered the full breakfast but could not order poached eggs! I ordered link sausage and egg roll. My roll came with an over cooked lorn and egg. I asked the waitress if she could change it for link sausage. I was informed I'd have to wait until they were cooked. This was no problem. When my roll came, my husband was nearly finished his breakfast. My roll with the fried egg had obviously been left under a hot plate and was all dry and hard. Very disappointed in you Lorimers

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Karen L . 2023-08-27

MORE AT TripAdvisor

Good honest food. Never had a bad experiance here. Get a turkey club baguette for god sake!

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Kristofer Wilson . 2023-08-23

MORE AT Google

The setting for this restaurant was like a grubby conservatory, and we were sat by the door, which was kept open, meaning my daughter was cold. I had the chicken curry, which was nice, but the rest of my family did not enjoy their meals, which were described as being underwhelming!

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Jane Hall . 2023-08-22

MORE AT Google

Conservatory seating very hot on sunny day, meaning they leave the outside doors open allowing fly's to come in, otherwise excellent

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Lee Tompsett . 2023-08-20

MORE AT Google

Despite the extensive menu, and not expensive, I was disappointed with the food. I found the haggis mac cheese tasteless, and the table was sticky. However, with the prices, I can understand it being a family restaurant.

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Vanessa Buckle . 2023-08-16

MORE AT Google

I do like this place.Good takeaway food nice staff.Have a go. Still a nice place

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Carlos Vitoria . 2023-08-07

MORE AT Google

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British
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We stayed at this Inn/Hotel at the beginning of November, returning home we received an email asking us to review our stay. This we did by email, however, we did not receive a reply nor did we receive a reply to our follow up copy email, which I now type below. "Many thanks for your email, usually we send a report good or bad to Tripadvisor, as you have asked for feedback I am happy to share our thoughts with you initially. I have an email from you confirming our reservation from the 4th to the 8th November, 2024 in a Garden Room. This was because we have a dog and thought this would be an easier option should she need to go outside. When we arrived we had NOT been booked into a Garden Room for our five nights, as per your confirmation. We were offered a garden room for 3 nights and two other nights elsewhere within the hotel. I really did not feel changing rooms, packing and unpacking for two nights was a good idea, so we opted to stay again in Room 111 for the five night stay. I am sure you will agree, this was not a good start to our holiday. I spoke to another couple who had also booked a garden room only to find they too had been misallocated a room and these long established customers were very upset and vowed not to return next year for their 8th year. I feel it necessary to draw to your attention the lack of servicing for Room 111. Each day our duvet was "just turned over at the top", the bottom sheet was not straightened and the pillows were as we had arisen, not even straightened and aligned. The cleanliness in the bathroom left much to be desired. As I am sure you are aware there is no toilet brush next to the lavatory. The toilet was not cleaned throughout our stay and the bowl after five nights was turning a light shade of brown, however, diligent attention was paid to folding and making the spare toilet roll and the one for use look pretty. I would have preferred a clean toilet. This takes me on to the bath. On arrival there was a single long dark hair in the bath, as we did not use the bath and both have grey hair, this was still there when we left!! The shower doors require a thorough clean and polish, there is black mould on the wall and around the base of the shower. During our stay this was NOT cleaned at all. Mould and Mildew spray with a toothbrush would solve this problem. Likewise the wash hand basin was neglected. No dusting or vacuuming was carried out in the room for the duration of our stay. For your information I left a piece of cotton and a clean tissue on the floor and they were not picked up. When we had dinner in the bar area dogs were quite welcome. However, in the morning we did feel rather like second class citizens as we were with other dog owners required to use the alternative dining room, which was uninviting and a long way from the self-service area in the breakfast room. On two days for breakfast we were along with four other owners with dogs, allowed to use the breakfast room. No explanation was given for the flexible rule. To end on a good note, the staff were pleasant and helpful, always willing to assist in anyway they could. It is with interest I await your response. " On our next trip to Scotland we shall stay elsewhere.