Premier Inn Wirral (Two Mills) hotel in Cheshire West and Chester

Lack lustre staff, unprofessional inappropriate banter, food not much better - when asked chef what he would recommend he said McDonald's !!!! Signs up saying only serving hotel guests and booked tables - thnk whilst counting down to new owners - would have been better to shut !! I sympathise with the staff but as a guest I shouldn't know as much as I was told or overheard. So disappointing we left after one night - no one in reception as we departed, website kept throwing us out, not the high standards I have grown to expect from "premier" over the years.

Dominic Jenkins My wife and I are so grateful to Dominic Jenkins for everything he did. Our drive from London to the Wirral was stressful enough but right from the off, over the phone, he took care of our reservations with decent prices and continued to do so much more. He generously sorted our food choices esp the Unlimited, Full English breakfast, yum, and found us a spacious room in a packed hotel. He took care of our tours and printed loads of sights we should visit. Thanks to him we had a simply wonderful time on the 'Ferry across the Mersey' and did the Hop on, Hop off bus tour immersing ourselves in the insane amount of history. We visited Albert Harbour and even had Scouse at Ma Boyle's! He sorted out our last minute additional day and made paying so easy. Always with a smile and freshness despite his hours, our stay was relaxed and enjoyable with him and the other professionals like Lol at breakfast. Our future choices of accommodation will always start with Premier Inn thanks to Dominic. Agnelo and Dores

Unhappy and unhelpful breakfast and reception staff

If I could give it no stars I would. Had 2 good meals then an absolute joke of a third. Lazy chef who couldn't be bothered toasting a simple garlic bread. Sent it back and got the same again. I complained and then got accused of swearing, absolutely disgusting. Must Have been a different chef and the manageress must have had a bad day to be how rude she was. Disgusted

Food and service were excellent 👌 had Fish and Chips followed by a chocolate brownie. Portion size was large. Nice atmosphere and great staff.

Breakfast good as was a buffet type

My friend and I visited Chester Zoo as stayed here as only 15 minutes away. Although the outside needs a bit of updating the staff here were all amazing. So friendly, had a laugh with us, helpful and always available. These are a credit to your business.

Called in for a quick meal, no service in bar area, but quieter area to sit. Pleasant enough & food ok.

I would like to complain about my recent stay. During check in I was welcomed by the friendly assistant manager Killian. But soon Killian realised I am from an ethnic minority background and said he needed my name and surname, nationality and either passport or drivers license number. I said I stay in Premier Inn Hotels all the time and it is the first time I am asked to provide identity details and he said it is company policy. I did what I was told but said this was very offensive and asked if he will be asking other guests passport numbers too. I was assured he will. I stayed to see if he kept his promise but the next guest looked and sounded British so he only needed to provide his signature. This is the sad truth about how ethnic minorities are treated in the UK. I haven’t done anything to deserve to go to sleep crying. Will anyone do anything to make it right?

Such a brilliant location, amazing staff so friendly and easily the best Premier Inn we've stayed in.

Gr8 value 4money highly recommended ♥️🦄♥️

Great location for visiting Chester and North Wales as it's straight off the main roads. Great customer service.