Premier Inn Southampton West Restaurant in New Forest

The food was great and the service awesome, there was nothing bad to say, in the opposite everything went over the standard. I would greatly recommend this place. Well done.

We walked into The Vine Inn at 7.15pm Thursday 26th August and a young man very kindly allocated us a table for two but emphasised that we would have to vacate the table by 8.45pm because it had been reserved. Fully understood and agreed obligingly. I joined the queue to order our meals, and began chatting to a lady who joined after me, she told me that she had been waiting for over an hour and a half for her meal, I thought that was excessive and was a "one-off". I ordered two meals from the Big Plate Special, and the bar staff told me that I would have to order the puddings at the same time (these are free with the Big Plate Special), I told him I didn't know which puddings we wanted and that I would return once the queue had ended. He told me that I had to order them at the same time as the main meal to qualify for them to be free. Told him again I would return. On my return with my request he told me that would cost £8.98, I told him to cancel the puddings. Time dragged on, many people were complaining about the waiting times they were experiencing, some even asking for their money back and leaving. Our allocated time at the table had now been reached and still no food had been served. I asked to speak to the manager who duly appeared. She listened to our wait time complaint and went to investigate the reason with the kitchen. On her return she told us that ours was being done next after they had served another table elsewhere in the restaurant and she pointed towards it. I asked her about the pudding that must be ordered at the same time as the main meal rule. Her answer was that it states as such on the menu, I asked her to show me the wording to this rule. She could not find it, WHY? because no such wording exists on the menu, her response "you've got a point there", but no offer of the free puddings was made. I watched the serving staff serve other tables in a completely different direction to the one the manager pointed towards after she stated that ours was being prepared next. After a wait of one hour 20 minutes our meal (without pudding) arrived and it was good, worth the wait? Don't think so, and what's more we weren't kicked off our table to make way for the 8.45pm diners, don't think they turned up. Other diners who had waited more than 2 hours did eventually receive their meals and were also given full refunds. Would we go again, a definite "NO".

Así que queríamos un lugar para quedarnos cerca de Paultons Park (Pepper Pig World), que está a menos de 3 minutos, ¿por qué estrenar? Bueno, no puedes equivocarte, ¿verdad? Así que reservamos en línea y encontramos el lugar con bastante facilidad, el registro fue bastante sencillo, pero la señora de la recepción pareció hacerlo dolorosamente lento, no es su culpa que haya estado en la carretera durante 4 horas con un malhumorado niño de 2 años que sé, pero un poca prisa no habría fallado. La habitación era una habitación Premier Inn estándar en la que me he alojado muchas veces, relativamente limpia y ordenada, pero nada especial. El piso podría haber estado bien con una buena aspiradora y las alfombras de los pasillos necesitaban una buena limpieza. Sin embargo, las almohadas eran terribles. Ahora, normalmente cuando me alojo en hoteles hay 2 almohadas en la cama y un par de sobras en el armario, no tenemos una cada uno, ahora sufro con un mal cuello y mi pareja está embarazada, y sinceramente las almohadas estaban Ese piso y usado bien podría no haber tenido ninguno, después de una mala noche de sueño, decidimos pedir en recepción 2 almohadas más al día siguiente para que nos llevaran a la habitación. Lo siento porque Covid 19 no podemos llevarlos a la habitación. Haré que el equipo los deje en la recepción y usted podrá recogerlos cuando regrese. Eso está bien, dije. A nuestro regreso, las almohadas no estaban allí y la chica de la recepción dijo que las llevaré a su habitación. Lo que plantea la pregunta de por qué no se pudo hacer esto en primer lugar. Así que la segunda noche dormimos mejor, pero ambas almohadas solo hicieron una mitad decente. Mi próxima queja Covid 19. El mundo ha cambiado, lo entiendo, las cosas no se pueden hacer como han sido, créeme, sé que trabajo en catering y he pasado los últimos 31 años trabajando en restaurantes, pero no entiendo por qué esto impide que Premier Inns limpie sus habitaciones si te vas a quedar más de una noche. Un hecho que solo descubrimos cuando pedí almohadas extra. No nos dijeron esto en un registro o, hasta donde yo sé, sobre cualquier corresponsal de ellos. Los resultados sin toallas secas y con una papelera rebosante de 2 años llena de pañales. Hicimos todo lo posible para mantenerlo ordenado, pero cuando te quedas sin lugares para poner la basura, ¿qué haces? ¿Por qué es diferente limpiar una habitación si estoy allí un día o una semana, en algún momento hay que limpiarla? También se esperaría que se le pidiera al invitado que se vistiera con una máscara, pero nadie era un hecho en el que otra dama estaba desafiando a un miembro del equipo. Fuimos a la recepción en no menos de 3 ocasiones distintas y cada vez que no había nadie o tuvimos que esperar un tiempo considerable para que nos atendieran. Casi se sintió como si fuéramos una ocurrencia tardía. En general, no es la mejor experiencia, pero no la peor.

Nos alojamos aquí por una noche después de visitar Paultons Park. El registro fue fácil y eficiente, la habitación estaba limpia y el personal era amable. El restaurante de al lado bajó el lugar, pero hay un McDonald's literalmente a dos minutos en la calle, que optamos por el desayuno. Una ventaja es que el aparcamiento es gratuito. En general, excelente ubicación y está bien para una parada rápida.

Utilizado el pub, parque infantil al aire libre y juegos suaves a la llegada. Es evidente que el personal del pub es joven, hay demasiado personal y no hay suficiente supervisión de la mesa. Muchas mesas de comida sucias con platos y vasos sobrantes. El patio exterior era pequeño y estaba lleno de basura, botellas de vidrio y vasos. Las primeras impresiones cuentan. Todos los cubículos de damas no tenían papel higiénico. El baño para discapacitados estaba abierto en todo momento, y las servilletas normales se dejaban allí para usar. Olor en los baños y en los pasillos de la posada principal. Los clientes que no tienen reservas en el hotel usan familias y personas mayores. Niños corriendo antidisturbios y sin supervisión. Wackywarehouse no es gratis. Es 3 . 75 y vasos de plástico deben usarse desde la barra principal. El almacén loco es un área agradable, la limpieza del equipo de juego suave no parece ser una prioridad. Pub cosas y ambiente relajado y no profesional. La comida de Whetherspoon es mejor y eso dice mucho. El precio de la comida no refleja los precios. En general, lo hizo para el propósito de la estancia.

Well, what a catalogue of errors during my stay here! Arriving on Thursday evening I booked into my room at the Premier Inn and went to buy dinner in the adjoining Vine Inn. The dining room/pub was full of families with children running around with food. It was a warm evening and I preferred to eat outside in some quiet. I was told, after queueing up for about 15 minutes to be served, that they didn’t serve food outside as were licensed for 200 inside places. I insisted I wanted to sit outside and they then agreed, saying take a bucket out. I took a bucket, containing haphazard cutlery that didn’t look that clean, upturned mayonnaise and ketchup and rubbish from the previous persons fruit shoot bottle top! No napkins. I paid for my meal and drink and sat outside for 50 minutes waiting for my food. There were piles of empty/dirty glasses outside and it appeared the place was very short staffed. I went back inside to ask what had happened to my meal. Two minutes afterwards I was served with my meal, minus the sauce I ordered and the food was stone cold. It had clearly been sat somewhere gathering bacteria for much of the 50 minutes I had been waiting for it. I returned the plate of cold food inside and was offered a fresh plate of food, with the sauce for my steak. This appeared within ten minutes and whilst not piping hot, was better, until I found a black hair amongst my peas! I was so hungry by this time, I just ate what I could and discarded the hair trying to ignore it. I was refunded for the meal as a gesture of good will. On Friday morning I entered the restaurant for breakfast. The scene was chaos. No staff to be seen or to greet guests, I wasn’t even asked my room number by anyone. There were children screaming, spilled milk all over the cereal station and general untidiness everywhere. Some cutlery was on the table that had had something spilled on, but there were napkins this time to wipe the knife and fork. The breakfast was fine, buffet style and I went outside to drink my weak coffee. Once outside I could see dishes left on tables from the night before containing desserts from evening meals which were being eaten by wild birds. The number of bacteria breeding on these plates left out in the heat plus the bacteria spread from the birds made the crockery a living Petri dish. There are cobwebs around the restaurant , the curtains look like they haven’t been cleaned since smoking was allowed in pubs as completely nicotine stained and grim. There is a ceiling light fitting which is broken and tied up over peoples head with string. There are weeds growing out of the guttering and the place is generally tired, grim and uncared for. For dinner on Friday I ordered a korma. The queue was over 10 to 12 people deep, with one person at the bar taking both drinks and food orders and took over 25 minutes to have my turn to order. Again, I requested to eat outside, which this time wasn’t met with any negativity. My food came within a reasonable time, but my glass had lipstick on it, which was concerning regarding the standard of washing up and my previous observations on dishes left out with wild life feeding on them. During the night, flies, rats, mice etc could have also accessed these plates. The Korma was fine, not piping hot, but fine. Saturday morning, I had been completely put off the food and for breakfast played safe with a muffin and a brioche, not exactly my £9.50’s worth. I got a taxi out to another restaurant for dinner, which was delicious with friendly service and another review will be made on this place. I was just happy not to be subject to the Hungry Horse again. Sunday mornings breakfast was eventful! Again, there seemed a significant shortage of staff with two members of staff arguing in front of guests about each other not doing their job properly. The stations were a mess with overflowing grates, spilled milk and flies being attracted. There were no glasses, cup or plates and when guests asked for these pleasantly the man on duty was extremely rude to guests, not addressing them directly nor apologising but cursing under his breath, storming about and slamming plates down. It was embarrassing and made everyone feel incredibly uncomfortable. The woman on duty did her best to apologise to people but was clearly fraught. It was a disgrace! Again, I took my coffee outside, once I got a cup to see once again beer and wine glasses left out from the night before as well as dessert dishes being once again fed off by wildlife. I took my complaints to the front desk of the Premier Inn and was told he received these complaints on a daily basis. I don’t think it is rocket science to agree certain standards between Premier in and Hungry Horse when they are ‘complimenting’ each other’s business. To throw your hands up and say complain to Hungry Horse is all well and good, but this is a facility offered as part of the booking with Premier Inn and there needs to be some responsibility for not only poor service, but for what I perceive as a significant health hazard! As far as The Premier Inn is concerned, the staff were better, by a margin. The bed was very comfortable, but there was staining on the sheet/duvet cover. There was a huge cobweb in my room and the window overlooked an area of greenery full of overgrown weeds, which could have been kept so much nicer. A small thing, but the curtains and nets didn’t fit the window properly. A fire door was also propped open with a brick. Again, there are blocked gutters with weeds growing out of them and again, just a feeling that no one cares very much about the place. Positive points are that the food at the Vine Inn is reasonably priced, it is near to Peppa Pig World (probably hence the number of young families). I won’t be staying here again.

We stayed for 2 nights. Lovely room, friendly staff, clean and tidy. Nice and quiet very close to Peppa Pig world if we had realised how close it was before we drove we would have walked!

The hotel was fantastic clean and tidy. Just what we needed. The restaurant food was lovely but the wait was awful took an hour between starter and main. Very expensive 6.50 for a glass of wine!

Just been for an evening meal - yes it was very slow (about an hour wait) but it is a Saturday and we were informed of the wait time when we ordered. The restaurant was clean the staff kept smiling through the huge queues and tried to be accommodating where they could. When the food came it was hot and delicious. So yes, we would return. Just to reassure others who read the bad reviews and panicked like me!

My second visit to this establishment for food, do not know what has happened since the first!Ordered the mix grill, the chips were soft and cold, mushrooms like rubber and the chicken.. well I didn’t realise it was chicken it was that watery and disintegrated. The resturant was fairly busy, therefore an understandble lack of staff on the floor and some vacant tables with empty plates still on. The staff were more than pleasant, it is just a shame that the food quality seems to have diminished greatly. A shame after visiting before and having the same dish.

Premier inn was normal good standard, but avoid the attached restaurant as we found it well below standard, even had to return the beer as it was dreadful, lots of food left on plates on tables possibly understaffed. Morning breakfast was just ok, restaurant looks very tied and well worn, we always stay at Premier Inns but this is the worst we have visited.

We stayed here for one night before going to paultons park, location wise it is perfect for the park the rooms were the usual at premier inn clean, comfy bed and generally pleasant. The only downside is the awful pub next door which is not part of the premier inn therefore you cannot have the premier inn breakfast - we were warned against it as apparently the food is awful. It's a shame this premier inn does not own the eating establishment.

Pleasant stay, receptionist very helpful. Room was nice, we all slept well. Breakfast in the a joining hungry horse was fine, had a meal in the evening as expected pub food service could be better staff seemed miserable.

We booked this hotel for an overnight stay following a planned day out to Peppa Pig world(PPW) It is right near PPW but that is about all I can say is right about it and parking is good. Arrived and weren’t told about a broken boiler, we were tired with 2 toddlers, 1 had a temperature also so it was straight to bed and keeping eye on my little one in particular. In the morning, no hot water, no phone to call reception. My friend braved the cold shower. Spoke to reception who then told us the boiler was broken and there was nothing they could do(my friend has today made a formal complaint). As for the restaurant, oh my. The manager was stuck to the table ...yuck! And the breakfast itself was yuck! The manager was abrupt... I personally couldn’t wait to leave that place. Defo give this one a miss.

I stay in the Premier Inn pretty much every month, and that is fine. Thought I would give the pub a try for food, it used to be a Fayre & Square, which was not very nice, and it’s now a Hungry Horse. Very little has changed from what I could see. Ordered a starter of chicken wings, followed by fish & chips. Well the starter turned up with the mains, which I questioned, and got them to take it away. The starter was soggy chicken wings, and were not very nice, the mains was obviously just put under a heat source & brought back out again. I won’t be eating there anymore, service not very good either, I’d rather walk over to the services nearby & get a McDonalds. I really can’t believe that what could be a really nice place in a lovely location serve the rubbish that they do. There was also some families there with young children who were running about all over the place, not the sort of thing you want after a day’s work. Couldn’t & wouldn’t recommend this place to anyone.

The food at this place is not good at all and i bet they just do not cook any food there, they buy all the products ready cooked and just warm them up and serve. Both breakfast and dinner was bad food all the way.

Perfect location for paultons park and new forest walks. Clean spacious rooms big telly free internet and excellent bar restaurant next doors for good value meals and breakfast. Toped off with friendly service. Perfect!

Insufficient staff. Poor food ordering system. Large number of families with very young children, most of whom were well behaved

Nos alojamos en el hotel con la familia, el hotel en sí es lo que esperaba para un Premier Inn sin embargo el pub al lado del hotel es un asco! Tuvimos la suerte de no comer en la noche, pero había cometido el error de reservar el desayuno. El desayuno caliente no era comestible, nos quedamos con algunos cereales en caja fuerte y una taza de té. Evitar comer aquí a toda costa!

Mi corazón se hundió cuando entré en el restaurante y vi la cola de 10 pedidos de profundidad para. . . . [estuve en Premier Inn Southampton West (12 - 13 de abril, que era excelente)].

Having previously stayed at this premier inn and eaten here before 4 years ago, we decided on leaving Peppa pig world to eat here before travelling back home.

We read a review about this resturant being that the food was proor but we are a family that doesn't always believe everything we here so apon staying in the hotel we thought we would try out the food for one night . We can clearly say the service was shocking lack of staff to start off with waited ages for food even tho the place wasn't full. I had the curry which came with poppadoms which normally are like a crisp well they were like rubber, garlic bread was very hard and burnt partner had the steak it lacked in falvour and very dry most defo cheap value off it's money tried on numerous nights to get the children in the play area and it was never open person running it decided to close early every night despite the fact it clearly stated opening times till 8pm

No me quedo en el Premier Inn pero estábamos caminando por la lluvia torrencial, buscando algún sitio para comer, así que entré y tenían una mesa libre. Gran personal. Relación calidad-precio y una buena selección de comida y vino.

Nos alojamos en el Premier Inn y por las críticas negativas y en la página real Vine Inn, decidió cancelar el reservado desayunos. Sin embargo, el día que llegamos estaba húmeda y miserable, así que en vez de ir a buscar algún sitio para comer decidimos arriesgarnos y cenar allí. Qué agradable sorpresa, dos de nosotros tuvimos el pollo con salsa de chili dulce, arroz y patata y refrito de kale y el otro, gambas y patatas fritas. Ambos platos llegó rápidamente y eran deliciosos. Hemos seguido este con Alaska al horno, flan horneado con frutas y galletas de arroz - de nuevo, no tengo ninguna queja.

Utilizamos Premier Inn porque sabemos qué esperar. En esta ocasión nos equivocamos! ! La clasificación en el Premier se debe exclusivamente a la sala contigua Vine Inn (Hambre de caballos). La Premier en sí estaba bien, excepto por unos pocos puntos menores como no suministra un periódico ordenados y pagados y un inodoro. Premier necesita tomar sobre la vid.

We prepaid 4 continental breakfasts each here at a cost of 6.99 each per day. There was a menu to choose from but croissants were only available on day one....There were no smoothies , the yogurts were at room temperature when it clearly stated 'keep refrigerated' on the lid of each one, the 'fruit salad' consisted of melon and apple with an odd grape on some days, this tasted quite odd on the last morning so we left it, wondering if it was the same bowlful as the first day, just added to! The bagels were rock hard inside and out and looked as if they had 'freezer burn' inside....There was no white bread for toast on Friday morning. We played safe in the end and just had weetabix and milk and toast.The lack of cleanliness was very apparent with splashes of milk on the table by the dispenser and cooked egg white on the dark carpet (very obvious) when we entered, and still there when we left....In an open area where a staff member stepped over it more than once rather than pick it up!! The tables were wiped between customers but crumbs just landed on chairs so one had to wipe ones chair before sitting down. There was also a large uncovered bowl of ?Cream by the cereals also at room temperature...I wondered if that should have been there....The yogurts were just plonked in a bowl....If they had been placed on ice to keep chilled I'm sure they would have been OK but they tasted funny so I left it....We think the staff here need training in safe food temperatures and hygiene....This place badly let's down the Premier Inn reputation.We mentioned these points to the hotel management on the second morning and we were refunded that mornings breakfast.

Stayed at the hotel so thought to try the attached restaurant - big mistake. The pub grub food was disappointing. Ribs and wings not available but starter ribs dish (6pcs) was - 5 dry pieces arrived; waitress response was 'sorry' - no offer to replace the missing rib! No caramalised sugar on the luke warm rice pudding and almost no maple syrup on waffles. Didn't even try the breakfast after the previous reviews. Shame as the hotel room was great.

It is easy to reach from the adjacent Premier Inn, even in a wheelchair. Food was well cooked, pleasingly presented and we were attended by friendly staff.

Food burnt.only and six people in restaurant. Don't do it. We have given this restaurant a few chances now and every time we regret it. We gave it another chance as it had a refurb. Big mistake,they obviously still employ the same so called chefs.

We stayed at this hotel recently after staying there a year ago to re-visit Paultons park. The hotel itself is in a great location, the staff are friendly and the rooms are lovely. We have no issue with the hotel, the problem is the restaurant attached to the hotel. The vines. I had pre-booked a table online for dinner which they had no record of. We then had to find a table outside where there was lots of wasps. The food itself is very reasonable and of a good quality. The biggest issue with the restaurant is there is no table service and there is one queue at the bar. Whether you wanted food or just a drink, you had to wait. I understand a queue for food but there should be a separate queue for the bar. We sometimes had to wait 30 minutes just to get a drink. On our last night there they ran out of beer, crisps etc and many items were off the menu. We were also told that we could not book a table in the restaurant after 6.30 so again had to sit outside whilst half of the restaurant remained empty. Reserved signs on the table but no one turning up to use them. The breakfast wasn't much better. A year ago the staff were friendly and there was a happy positive atmosphere. This year they were unfriendly, unhelpful and generally seemed down trodden. It's a shame as we had such a nice experience the year before.

Don't eat here is my best advice - I gave a full review on the Premier Inn page - but service is very slow - Restaurant floor and carpet was "Dirty" with food spillage on it. Breakfast experience was absolutely awful and we wasted over 35 minutes and were not even approached - we left after only having a fresh juice drink each for which we had paid £23.99 each (£8.99 of which was for breakfast)

Stopped the night after visiting Peppa pig world. The room was ok, no air conditioning only a fan which we had on most of the night due to how warm it was. Everything else was a standard Premier Inn room.

Nice restaurant, nothing outstanding just normal. Food okay light beverages okay. Beers not outstanding lack of choice but being an ale drinker I probably expect too much. There Srebrenica other places away from the hotel but this is near and convient

我是來自香港的遊客，在這家酒店住了1晚，這家酒店地點方便，酒店旁有多層停車場及大型商場， 另商場可通往市中心商店街，非常方便。酒店房間及浴室行乾淨，隔音很好。酒店內有餐廳，自助早餐選擇多。總括來說我很滿意。

Sitio sucio, desorganizado y con una comida de calidad pésima. Los baños lo más parecido a lo de Trainspotting. Si vas al hotel no hay alternativa, pero un poco mejor lo podrían hacer..

I never like extreme opinions, as they are often biased. But having thought of all the words I could use to describe this restaurant ... DISGUSTING will do just right !!!Three adults and two kids for an evening meal on a Sunday.Two roast beefs, one roast chicken, two kids fish finger meals.When it turned up it looked like it came out of a tin !!It had obviously been warmed up from earlier in the day.It tasted foul !!The only good thing about it was it was very small; and I do mean small.Half a floret of cauliflower, so boiled it was mush; a teaspoon of (powdered ?) potato, beef that was perfectly circular (?) with gravy stuck to the plate.ABSOLUTELY DISGUSTING !!We looked around the other tables (nothing got cleared away) and every plate had lots left on them.We went outside to let the kids play.Ground covered in cigarette butts and rubbish.Wooden tables full of dirty glasses.Overflowing waste bin - full of take away pizza boxes !!!(No surprise there)This is part of the hotel; which was fine.Clean and smart.In the morning we sit for breakfast;waiting for a cooked dish we make ourselves a tea to drink ...Oh no we wont - No Tea Bags.Eventually they arrive; but No Hot Water !Eventually hot water turns up; but - and I do not exaggerate - No Milk !!Including no milk for kids cereals.So I'll have a pastry why waiting.Oh no I wont - No Pastries.Eventually I find a Bagel.I soon realise why nobody touches the Bagels - My knife wont even make a scratch on it !!What an absolutely shambolic affair.And i say again - DISGUSTING !We give up (with two hungry kids).We would complain if there was any staff around.

Hotel good. Clean, tidy and comfy. Rooms are a fair size. I had a family room so had a double bed, single bed, pull out bed and a cot. Still had lots of space. Only stayed one night. No complaints. Walls well insulated so nice and warm. Shower in the bath was superb. Semi massage :-) outdoors play area for the smaller kids which was great and 3 minutes from peppa pig world. Only complaint is the below poor restaurant next door. If I was to visit again I would eat elsewhere including breakfast.

Booked before leaving home, very tidy and clean establishment , the food was very good and especially the chips.

Really terrible pub food served after a very long wait due to understaffing at busy times. Ok for a drink but eat somewhere else.

We stayed at this Premier Inn for 2 nights when our neice got married. The hotel was very good although we did have to ask for another room as the first did not smell very pleasant when we first opened the door to go in. The hotel staff were very helpful and offered us another room.We had a very nice stay.

Stayed 5 nights just as expected clean comfortable large room very good and friendly staff. Problem one night when toilet leaked was moved to another room without any problem "Emma" on the desk was very helpful. if you want food 10 minute walk to Mortimers down the road authentic English pub with good food. Just realized this page is for the hotel resteraunt

I have never been to a premier Inn before and now wouldn't go anywhere else, this was the best place to relax and the room was so clean never had one bad night sleep the bed was the best just like home, staff excellent and being a lone female felt very safe .

Very good check in. Staff were very welcoming and very helpful.Room clean and warm. Parking Free and good Beefeater on edge of the car-park.

The Premier Inn is located on Romsey road, Nursling and benefits from free car parking and lots of it. We stopped on a bed and breakfast deal.There is also a Beefeeter restaurant as part of the complex which provides the meals.The facility is well run in traditional Premier style with clean lines and the usual bedroom facilities.A wall mounted TV, ensuite bathroom etc are all well presented.The only niggle us that there is no tray for the tea and coffee facilities. This would avoid the spillage that inevitability occurs from time to time.An excellently positioned stop if you are visiting the area, on business or awaiting your cruise departure.

we arrived at approx. 18:00 and were given room keys. Our rom key would not allow us access to our room, despite trying to be reset it meant that every time I left the room reception staff would have to let me back in!! we were told the restaurant was very full but decided to put ourselves on a waiting list and were seated after an hour.on finally getting to the front of the queue at the bar to order our food we were told that due to only one fryer working they could only cook chicken and meat, no fish. then that two of the other thing we wanted were also off the menu!we waited 40mins for our food, watching numerous people returning their for being cold etc.when it arrived it was terrible! tasteless, chips looked like they were yesterdays and don't even get me started on the rubbery piece of chicken....dire!they were clearly understaffed and the staff were run ragged, despite this they remained polite, although they looked incredibly stressed.in the bedroom (I had a family room for myself and two daughters) the childrens beds weren't even made but the sheet was double folded and laid on top of the mattress, not tucked in or anything. room overall was clean etcbreakfast was in the restaurant and we went as we had paid in advance for it....wish we hadn't! only two staff running entire restaurant. everything had ran out, waited an age to have order taken for a very lacklustre breakfast, couldn't get my knife through the bacon.All in all massively disappointing. the saving grace was the polite staff who were clearly working under awful stress.

good family restaurant. good choice of menu. sometimes very busy because near Ower family park.Good that close to motorway and also can stay in motel.

Hello,Pleasant hotel, mainly designed for business but does this very well. The room was very clean, and the usual super comfy Premier Inn bed and duvet. Really helpful night team, and morning team with nothing too much trouble. The breakfast in the morning was also good, with great service.

We arrived to park in front of a selection of rubbish (see photos) in the car park. Not a good start. The accomodation in Premier Inn was clean and comfortable. Now to the "restaurant " next door. (See photos). I have never been in such a thoroughly disgusting establishment. Two tables had bowls collecting fluid from the ceiling. The toaster had a dial missing and was unable to toast bread well. The selection of bread was cheap and dry. I had to request tongues to pick up the bread that others had touched with hands. The staff member had no understanding as to why I would possibly need tongues for bread. The whole place was dirty, with rubbish lying around quite openly. The large windows were covered in layers of greasy finger prints. To be honest I could go on and on about this nasty place which is totally unfit for purpose. It would be very interesting to see what a Health and Safety inspection would uncover!!! I don't even think a total refurbishment would help..... it needs demolishing and a change of management and staff. The management of Premier Inn need to start taking notice of customer reviews and address the multitude of problems. I suspect the hotel gets little or no return trade. After all , who wants to stay in a place with large items of rubbish dumped in the car park and in a place where guests are expected to dine in a Health and Safety nightmare. It's simply not good enough for them to say the restaurant has nothing to do with them...... it is..... they advertise a good quality breakfast in that establishment.

I had read a lot of negative comments about this restaurant and was a bit wary of eating there. However, I was surprised to find that, although the restaurant was full of families when we got there (around 7.15 p.m) we actually were served our food within about half an hour (although there was only myself and my grand-daughter). The food was as expected from a "family" restaurant catering for all ages, not cordon-bleu but edible. The breakfast in the morning was excellent value for money, so many choices and unlimited amounts.

This was probably one of the worst meal experiences in my life.A shabby restaurant ,inattentive staff, and a waiter who was wearing jeans with his shirt hanging out .It took over an hour for my main course to arrive and that only after I had complained and surprise , surprise only about a minute after I had complained and you've guessed it .It was cold and I sent it back . There was a bleating apology from the waitress who promised she would get the manager and would be offered a refund.No manager,no refund.Some half an hour later my main course arrived . No real improvement.I toyed with it and left.I made a complaint to the receptionist at the Premier Inn desk who informed me that I was not the only person who had had an unfortunate experience,but she could not really do anything as it was not run by Premier Inn.She would ,however ,pass on my concerns to her manager.

This is okay - nothing fabulous but does the job for Peppa Pig world. Make sure you book two rooms if there are two adults and three children because the rooms are not really geared up for extra beds etc. Staff are lovely but the same can't be said for the place next door where you have to go for breakfast. They just seem understaffed and can't cope when there is a rush on. Not really their fault - food is fine and it is a shame that the cooke breakfast is made to order because then you are at their mercy if they are busy.

A very typical Premier Inn. Clean room, good service, especially when requesting sheets instead of duvets as the rooms and outside temperature was hot. Food excellent in restaurant. Staff outstanding. Very happy.

Lovely hotel staff , nice room , pub staff ok one girl very rude not to us direct but to other guest not nice customer service got a refund on breakfast as so unorganised no cooked breakfast stocked up the answer was we had a rush

Stayed here to go to Paulton Park. Convienient and a few minutes away from park. Friendly and helpful staff. Shame that they have such an awful pub attached to them!

As with most Premier Inns the service from staff was excellent and instead of a bath the room contained a walk in shower.The decor was clean and there was mood lighting above the headboard allowing for a calm light during the night.

We ate here for dinner I had the curry which was very nice my son had sausages and chips which were swimming in grease,We then had breakfast the next morning as staying in the hotel, breakfast very disorganised staff very unhelpful only 2 choices for breakfast continental and full English which is not helpful when you only want a slice of toast and a cup of tea.

We booked a room as a present for my mother in law, when I call to confirm when they are going to arrive they told me that it has to be PAID IN ARRIVAL !!! As I won't be there I cannot pay by myself and it is a present I asked how can I pay in advance. They told me I have to send A FAX to confirm they can extract the money from my credit card.After 1 hour looking for q fax machine we arrived to another premier inn to use their fax machine and we sent the fax.THEY HAVEN'T ACCEPTED THE FAX!!!! They said it has to be a headed paper!!!!After 1/2 hour arguing with us they found a "solution".The way around it is to cancel it through booking.com and booking with them!!I would avoid from now and on to booking there and I started to tell to everybody I know about this experience.

...which is no bad thing.Good price, As expected room, clean and comfortable, helpful, friendly staff.

Really good food we had a evening meal and breakfast here.Highly recommend. Very good customer service.

A large family Group spanning three generations including young children, we were seated and served very efficiently and the food met all requirements. Service time good, food quality good food quantity good selection good. What more can you ask for?