Premier Inn Southampton North hotel in Test Valley

Location was a hindrance but overall a pleasant experience

Not sure of his name, the fella who checked me in last night was fab, he understood i'd travelled far and i was a lil tired/hungry and helped me get checked in really quickly with a friendly demeanour, top bloke. Much appreciated. Hotel was its usual too quality standard.

My Husband was flown over to Southampton following a stroke. The staff at this hotel were so helpful including Alfie searching for and locating a charger for my dad’s iPad as he had forgotten his. Alfie and all your staff were so lovely helping make and awful time more bearable

We had the worst customer service experience ever at Premier Inn Southampton North. We felt nothing other than The deputy manager, Douglas, was extremely racist. We had to change rooms because they gave us a double room instead of a triple. Our son accidentally left his hoodie in the room, and when we kindly asked Douglas to check for it, he repeatedly lied, claiming he had checked three times. However, the guest who stayed in the room after us returned the hoodie to us. This deputy manager should not be in a customer-facing role unless he receives proper training on how to treat guests fairly. His behaviour was extremely disappointing and disturbing. We even requested the hotel managers details to make a complaint and he refused to give it and kept on accusing me of being abusive. This incident happened in the main reception where I was able to see CCTV cameras which will clearly show no abusive behaviour, also there was another house keeping lady who witnessed the whole incident. Very poor customer service and racism at its best. #premierinnsouthamtonnorth @premierinnsouthamtonnorth

promote my man james immediately

Like sleeping on the surface of the sun… wish I’d read the reviews before booking. However, perfect location to stay before a cruise, plus you’ll lose a stone in sweat.

Hotel ok but the pub next door could do with a makeover.

The premier Inn we stared at was just outside Southampton it was nice and quiet and safe it did the job before we caught are cruise ship 😆

Ideal for overnight stay prior to cruise docks.

Staff always friendly and helpful same in the beefeater next to it.

SEPTEMBER 2023. Ideal location for getting into Southampton. Fast access to M27M3/London. I have stayed here before on numerous occasions but I have to comment that my room was at boiling point. Comfortable bed, all the usual things a Premier Inn would have in a standard room. Decor could do with updating in bathroom but a decent size. (Shower over full sized bath). A large self standing fan was provided which over my weekend was permanently switched on. It was hot outside too but room was unbearable which I found disappointing. Make sure you pre-book restaurant. Avoid annex nearest main road as noisy. If you visit in the winter I am sure you will find the room just fine. THERE IS NO AIR-CON AND NO LIFT at this hotel. (It does state on website too). UPDATE: I have returned!! (March 2024)....👍😊...now this location has premier plus rooms which drew me in instantly...yes you pay more but the rooms are the best! Air con and mini fridge with coffee machine and mini chocolates, walk in shower with upgraded toiletries. Very happy.

All good nothing to be dissapointed with, Staff were helpful and friendly. A little tricky getting out as this is on a main road and with traffic light next door it was hard to see exiting the Premier Inn.

Food was lovely, hats off to the chef.

Nice food at the beefeater and good staff at the hotel and restaurant.

Very good place in typical 'Premier Inn' tradition, but if you like to eat lunch or dinner in the Beefeater (linked to this Premier Inn) you NEED to pre-book a table. They serve a buffet that is popular among locals, and it get booked up days ahead. To stay in the Premier Inn does NOT automatically get you a table... as I found out the hard (hungry!) way...

Really great location with superb service. Great prices and delicious food. Would recommend.