Balmoral Beefeater in Test Valley

Donna was fantastic, really going above and beyond in service and engaging with our little girl. Dave was also really good with her. Thanks it made a great start to our holiday!

Went to Balmoral for breakfast and we had the full English breakfast. The bacon was like leather the sausages were tasteless and everything on my plate was cold and we were very disappointed

The place was dead, staff took ages to take food and drink orders as they were no where to be seen. For the price of the food I expected better quality. The 2 chicken breasts looked they were found on a pigeon. Will not be going back again. Definitely not value for money

Great food, friendly and welcoming staff, definitely recommend

Ordered food of the Christmas menu. 3 corse. The Salmon dish was advertised on the menu to come with a crab and white wine sauce and it was not said sauce . No taste of wine or crab and when i raised it after tasting ,the staff informed me it was a hollandaise sauce. Very disappointing as 2 of us ordered it and they must of thought they could get away with giving us a different sauce from what we payed for . Staff should inform customers they don't have something rather then charging and trying to sell it as something completely different. Also chip portions are absolutely shocking main came with about 7 chips

1st class breakfast and all for about £10

Food was great and no long waiting times. Unfortunately had a few items off the menu due to supply issues but were very accommodating and made sure to give some very good alternatives Staff were very pleasant and couldn’t do enough to help. Overall very enjoyable evening

We live locally and have been to this Beefeater many times but the last two visits (Nov & Dec)have left us feeling that we won't be returning. The service was incredibly slow, to the point we felt almost ignored & a nuisance to the staff for asking for the menu/bill. November visit food was very good, December visit ordering off the Christmas menu where certain items were not available that night (these things happen) but after finishing our Festive Burgers we noticed we had been missing items on our plate that others had received on theirs. Clearing plates was slow, long wait for pudding menu, took 25 mins to catch attention to ask for the bill. The bill was wrong again as it had been in November; the savings on offers had not been applied so cocktails or food & all items charged at full price. We did wonder if this was a way for the pub to earn extra money on each party if they did not challenge the bill as this error happened on both visits with different staff serving. The staff did correct these errors & re-issue the bill but it did leave us feeling a nuisance. Sadly Beefeater Balmoral you have lost local customers.

A friend and I visited this restaurant for the first time on Boxing Day 2024. I had a mixed grill and he had fish 'n chips. Our meals were excellent and the service was very good. Sam gave us a good welcome and accommodated us even though we had missed our booking. Lovely ambience and I look forward to going again!

Lovely service by Jane on Christmas Eve day!

Our waitress Jane was lovely. Steak was good- some of the cuts were a bit chewy however but overall good.

We had our Christmas Eve lunch at Beefeater and the service was excellent. Jane our server was so lovely and made our experience even better.

We went for work Christmas do around 2.20pm, but didnt get asked or served till 3ish, and had to keep calling for someone even for drinks. Not good customer service and we felt we got ignored. However, the food was excellent and worth the money. Really good quality fish n chips, warm chocolate brownie with vanilla icecream.

We had to find someone to show us to our table. I wanted the vegetable Wellington with roast potatoes etc, not available so I had vegetable lasagne. Sloppy and came with salad. We again searched for someone to pay. Given the wrong bill, which I queried and then paid £95 for 4 meals. Never again. A disaster for my grandaughter's birthday and Christmas treat.

Warm insipid breakfast. One person in kitchen obviously not able to keep up with demand. It was an unlimited breakfast but Limited in that half the items were not there. More staff needed please. Coffee was ok

it was very nice food but not much choices

Steak was nice but they were missing alot of the menu so couldn't have what I wanted to get. Service was good but could have been better and they don't sell the nicest of beer but did taste clean at least.

Visited last night for birthday celebration at 6 pm immediately taken to our table and immediately informed that certain meals were unavailable due to being delivered as we arrived not a real problem, asked for our drink order. Drinks arrived and then the order was taken for starters and main. By the time the starter arrived the restaurant had filled up with 2 other groups celebrating birthdays, one quite large. The staff of 3 waitresses were working the tables very efficiently. Main meals arrived which was enjoyable. We were not rushed to leave our table as we had order more drinks. Very good evening. Would advise booking in advance to save disappointment.

Great breakfast, loads of food to choose from.

Very popular so absolutely heaving But staff are fun and amazing - always on top of restock

Food was lovely as were the staff very accommodating and happy to help

Our server, Rodi, was first class. She was polite, friendly, & attentive. We took the ‘2 courses & a drink deal’ & were pleased with the price & quality of the food. A good start to our holiday. Thank you.

Great food and service, everyone in there is so kind and breakfast is really good 👍

Buzzing atmosphere, warm welcome, good service, and the food was ok. I paid for the upgrade ribye steak it was overcooked and tasteless. I tried to get someone's attention, but being a busy Friday night, it took an age. I left it!

The staff are just the best . All of them. All go above and beyond to look after their customers. Shout out to Sophie.

I had the rib-eye and my missus had fillet both cooked to perfection and the staff and so friendly and welcoming

Lovely meal good service with great beer

Great service and a lovely breakfast just a shame we arrived and had to rush to get food

Great meal last night, fantastic table service from Donna, understood that im picky with my food and was very understanding of this and really knew her stuff. Much appreciated

The waitress was lovely and deserves a rise. Food was nice and it was to early for a good atmosphere

Great visit here with really friendly waiters, even when the unhappy customers knock them down the waiters still keep a smile on their faces. 5 star visit

Good food as always, shame the portion sizes have shrunk

Amazing staff and food, great place can't fault anything, really good.

First visit for our wedding anniversary. Seated in upstairs section which was quieter. Pub very busy with a couple of birthday parties in full swing. Our waiter was a hoot, friendly and cracking jokes. Menu is varied and value for money. Steaks were excellent, cooked as requested. Will definitely be back soon.

5 star service from Donna today! Check 9946 Guest 3. Thank you very much!

Went for breakfast, the best I have had in years .

Great service/waitress (Donna) no long wait for drinks or food

We booked a table for our wedding anniversary, the staff were amazing we had a anniversary card and box of chocolates waiting on table for us when we got there 😀 love this pub and all the staff and food is amazing and good prices

Food self-service but hot and tasty

Absolutely delicious 😋, well presented. The waiter we had was very friendly as well, which gave to a very good experience. Thankyou

Popped in for early tea, chose fish and chips from the lunch menu available till 5pm, for £8, meal was served quick and was perfectly cooked, added extra onion rings for 2.99 which only came with 4 rings, which was a little disappointing otherwise everything was spot on.

Service a little slow but food is excellent value for money. Plenty of parking and nice decor. Staff very friendly

Food. Great good. Service plenty. Choose. From

We had a lovely meal here for my husbands birthday and our waitress Donna was just amazing! She interacted with our daughter which made it more special for her too and was very friendly throughout the meal despite the restaurant being very busy. Everything from drink to the food was perfect, we will definitely be back!

Have been a regular visitor to the Balmoral for years but finally had enough of the poor service and won’t be going back. It tends to always be the black haired lady, who today spent most of her shift chatting to a mate who wondered in, before taking a personal call for 10mins while everyone was waiting for plates to be cleared. She’s been rude in the past too but the others working there are perfectly pleasant. Management should probably do something about it before more customers are lost.

Spot on place good food and good service. Free carpark for restaurant users £8 for premier inn customers. It's a scam as premier inn still own the car park under different name and have hired a company to patrol it. If PI aren't careful they'll just their business with this cat park business.

Nice beefeater adjacent to the Premier Inn. We booked a table on the Friday night which is recommended as it was very busy Food was hot and well presented. Price no to bad.

Lovely attentive and friendly staff...specially..donna..nicola and sophie..also great food..😊

Had lunch with friends, delicious food with good service 😋 atmosphere spoiled by a child continually screaming 😱

Brilliant food. Excellent service by Andrea, friendly and efficient. Great value for money at a time we are all having to watch the pennies.

Dismal food. Baconeater burger bland and looks nothing like the photo in the menu, was missing the onions and had to ask for them. Lovely staff great personality shame it's such a dry house, had one pint as they didn't come to our table to request further drinks. All in all, would be okay food to soak up any drinks if you was to come and watch a footie game but I guess you would have to go to the bar yourself.

Place is too busy for a romantic meal. Stake over cooked.

Always a good meal here..Donna and Robyn served me with a smile as they always do... Will be back again soon

The restaurant advertised it opened until 11pm. We booked a table for 8.30 for 7 of us, admittedly last minute but the booking was accepted. We ordered our starters and mains with no issues. The bottle of white wine that arrived was unfortunately warm. Luckily we noticed before we opened it and a replacement was arranged which was a little cooler, not great but they did their best to accommodate with a pitcher filled with ice which did make it better. Sadly from there things went downhill. In all honesty, I have never felt so unwelcome in a restaurant with the staff so eager for us to leave so they could go home. My daughter didn’t realise she wouldn’t get chips wither her lasagne so we asked if we could order them, I was told ‘we will see if we can’ with a sigh. This was at 9pm. We ordered desserts, which took an age to come, they had obviously been standing as the custard came with a skin over it. I ordered a baileys coffee and was told the coffee machine had been cleaned so no coffee was available. I overheard one waitress tell another member of staff “not to get anything from the cellar as the boss had already counted down there” The table were all put away and the chairs taken away by 9pm. Basically they were looking for a 9.30pm close. If it wasn’t advertised as being open until 11pm that would be different but to be closing down that early when you are open u till 11 is just not on. Icing on the cake was all the music being shut down and staff hovering and chatting round the bar at 10pm - it was just not a good experience and not somewhere I would want to spend money again

Not been for several years. Service was slow and poor. Food was OK but took a while (45 mins) and had clearly been sat under a heater for a while

Great place to go for food. The unlimited breakfast is great and it includes tea, coffee and juice. The staff were very welcoming and helpful. Would definitely recommend. Make sure you put your numberplate into the machine on entry to get 3 hours parking and avoid a fine.

Lovely food friendly staff reasonably priced.

Lovely polite staff , food cooked to perfection as asked, quality food Would definitely recommend and we are going to visit again

The breakfast buffet at Balmoral Beefeater in Southampton is well-regarded for its variety and value. I appreciate the friendly and accommodating staff, along with the clean facilities. The buffet features classic English breakfast items, with highlights including well-cooked bacon, eggs, and a selection of pastries. Some diners have noted that certain items, like sausages, could be of better quality, but overall, the breakfast experience is positive and good for the price

Bit sticky, bit grubby but staff were lovely and food as expected

Lovely meal, very hot and well presented. Only criticism is mashed potatoes were obviously powdered, would prefer freshly made or frozen. Apart from that wonderful meal, and cocktails were scrummy

Rodi & Charlotte served us well. Our Sunday lunches were fabulous. Oh- the puds were delicious too! Won’t be too long before we’re back again ! Thank you……

Upon arrival it took a good minute for someone to acknowledge and seat us. No stress there. We parked opposite the premiere inn assuming that the parking is for the restaurant too. Ample parking and vacant spots if you were coming for dinner. To our surprise they had our table reserved, or didn’t but already had a table big enough ti seat the family. Ample spacious tables and walkways. Drinks ordered and one of the drinks was not what we ordered. We ordered from the roast menu, which they gave us, and what we were there for. Sunday roast. I was impressed with the different Sunday roast items on the menu. We placed our order, specifying that we prefer our meat well done. Notified that the food was made the day before and they have no power or say with. Some may be cooked medium or some well done; they’re not sure. In other words, just be happy with what you get. We accepted our fate. Moments later, another waitress, possibly an owner or manager, notifies us that the roast menu is off the table, and that we should order an alternative meal from their main menu. Burgers and chips. We settled for the double stack burgers, but dearly wanted to sample their brand of Sunday roast at whatever the cost. We arrived at 16:31 pulling in to the parking lot and had only been served our meals 17:37 …. The people next to us,a family just as big as ours arrived after us and got their food before us. It is safe to say, regardless of how nice the burgers are, just based on service alone. We will not be going back . I think the only thing I was impressed with was the fact they brought the kids crayons and pictures to draw on. And the chips the fries were perfect succulent and crispy and the burger for the price though is in my opinion not worth its weight in gold. The kids didn’t finish their burgers and the toddler spat his out. We also wanted to take our left overs and our pancakes the kids couldn’t eat. And the waiter said they don’t do “doggy bags”. I am not at all impressed with this business. And don’t recommend in a high regard.

We were welcomed and shown to our table. The first course was brought swiftly, as was the mains so we had a pudding too. All nicely presented and tasty. Our server was superb, nothing was any trouble for her and she was friendly and smiley. We really enjoyed our visit.

Lovely food, well priced. Great service. The toilets could have been a bit cleaner/are in need of an update.

Are favourite restaurant to eat The hole team is brilliant!!! Can’t fault nothing Sunday dinner was lovely today !! And top marks to Wayne the chef ⭐️

Large Beefeater with a free car park directly outside. Your usual Beefeater Breakfast experience. Great range of food, well-stocked (and re-stocked) and at a good price. The cooked food was buffet style though as opposed to cook to order like some other Beefeaters.

Had a breakfast up balmoral this morning very clean and tidy food was brilliant and the staff very helpfull

The food was just simply amazing.

Had a beautiful meal, served by very friendly staff. Highly recommended

Sophie was very helpful and gave a great experience!

The meal deal was good value, the food & service was great. Couldn’t have asked for more. 😊

We went for breakfast but didn't book but luckily we managed to get a table, my son ate for free and we had a buffet breakfast and it was lovely.

Visited the place while staying at the premier in next door we had an evening meal and breakfast food was great and the staff so friendly, helpful and very efficient would recommend this place

Well to start the woman who seated us was very rude. Had a bad attitude.The menus were just shoved on to the table and the wording in the main meals for £8 menu was so small we had difficulty reading it. All in all we decided against eating there so just got up and left and went to The Horns just up the road where were treated with respect.

Very quick service and the food was lovely. Staff were friendly and helpful 🙂

As always very pleasant visit for breakfast unlimited tea coffe and juice and fruit and pastries and full english even better that kids free a shout out to Kally ,Lisa ,Nicola and the team will 100% be back All the best Alan and Marie

Love coming here every Sunday. One of our highlights of the week! Staff are so friendly and hard working. We are regulars here and each time we visit, the more we enjoy the occasion 😀

Again clean and tidy even under constant flow of people coming and going. Great service from kally and the team.

Great place to eat. Fantastic service from Donna and Nicola. Thank you. We Will definitely be back as we had such a lovely time.

Good choice. Clean. Nice atmosphere. Friendly staff.

Came here for breakfast with my mum staff was lovely and helpful 👌Definitely be back again they even gave my mum a box of chocolates for her birthday no complaints what so ever 😊

Great place to meet with friends. Food was nice we ordered off the saver style menu, my 3 friends portions were a decent size, mine was like a child's size lol. But it was good and tasty just needed more of it.

There is no point in putting up an online booking system if you don't get back to the customer for their booking. I phoned them a few days before coming to the restaurant, and they said they could not accommodate 19 people as they hadn't got back to me as per auto email response using online booking. You guys could have emailed as a courtesy rather than leaving your customers hanging like this!!

Popped in for a late lunch . Delicious food Lovely waitress Jane It was quiet , but lovely .

Our waitress, Sharlotte, was excellent. The toilets were very clean. The place was clean, everyone was friendly, nice atmosphere, plenty free parking spaces. The food was OK, apart from the steaks. Very chewy. Not of a good quality and not cooked properly.

Only had a drink but staff were polite and quick to serve. Pub looked busy, clean, tidy...

First time I've visited in years definately glad I did food was fantastic

Great food good value . Waitress was really good. Will revisit

We were regally looked after by Donna, who on three separate occasions went way and above what we would call good service. A real asset to the Balmoral Beafeater. A two day treat helped by Donna

My lunch today was amazing, Jane my server was fantastic, and the food was brilliant, definetly come again. It wasn't busy and there was never a rush or a latness to anything.

After staying in every Premier inn in the southampton area this is without a doubt the best Premier inn accompanying restaurant. The food was delicious and also the best beefeater I have ever eaten in. Well done to the chef and all the front of house staff

Great food, great service. Haven't been to a beefeater for ages so thought we'd try it. Was so good we went back a few days later. Staff all brilliant. Friendly and happy.

Rude forgot order due a argument dirt service area and un stocked

good service, managed to fit us in when they were fully booked. food mark down just due it being very busy and i think that may of effected the food.

Was put on a table easier for myself as I’m disabled which I thought was lovely our waitress was lovely friendly

Service was good, food was good, no issues at all

Enjoyed the food. Asked for another lighter, brighter table as offered a dark and draughty table at first.

Had another lovely steak at the Balmoral. Fillet steak was cooked to perfection. Tender and tasty. Had an espresso martini after meal instead of dessert and was lovely. Would def recommend to family and friends. Will be going again very soon.

Was very friendly and accommodated for our special requests of two tables near each other, managed to put us all on one! A few of us turned up early and they offered us to sit at the table early while we waited. Really friendly staff