Premier Inn Sittingbourne Kent in Swale

Possibly the worst quality of rooms of any Premier Inn I’ve ever stayed at. No Air Conditioning in the room, creaking floors, just one towel in the room. £208 for a stay in an area with no phone reception and they charge extra for functional wifi. Certainly would never return and wouldn’t recommend the place.

Very friendly welcome from Alison . Also very helpful. Ideal location for my business trip.

Excellent service. Friendly team. Comfortable bed. Perfect as always.

Excellent service, nice clean room Would recommend this premier inn to family snd friends.

I don’t normally leave many reviews but felt this was needed, I couldn’t have been more happy with the level of service from staff at this premises. The room was comfortable and clean and had all I needed for the stay. The hotel was located within easy access to trains, shops and restaurants.

Clean rooms and lovely staff. Will use again

Very clean and comfortable place to stay, also very quiet

Can not fault this premier Inn, perfect location for work. Staff are very friendly and helpful and will go out of there way to help or assist. Will definitely book through them again. Thanks Allen

Does what it says on the tin. Associated restaurant poor however.

It's an ok place to stay for a night. Food served in the Brewers Fayre opposite took an hour to come out and was a little unorganised, possibly due to staff shortages. WIFI in the hotel room was unusable and totally useless. The reception staff said, "Oh yes, we are in a bad area, sorry about that.

You get what you pay for, there’s a McDonald’s & ASDA nearby so you have plenty of options for drinks/food etc as well as the Brewers Fayre. When me and my partner arrived, Alison was very helpful and lovely! Great big smile and very friendly! Would recommend here for anyone.

Alison on reception was very helpful and friendly. Room clean, tidy and comfortable.

Two night stay with my family visiting parents in Sittingbourne. Room was clean, staff very polite and helpful, especially Alison and Emma. These two staff were the most helpful to my kids!!

It's a Premier Inn so you get the standard room wise, comfy bed, tea and coffee, bathroom, TV, desk and seating. Pretty good for the price as always. Here though Phil was amazing. Big smile on his face when we arrived and very pleasant to speak to. Our plug got stuck shortly after we arrived and he came up within 5 mins and fixed it and provided extra towels straight away when requested. Top customer service and a lovely man. The area is quiet, rooms clean, there's a brewers fayre, McDonald's and an Asda extra on site. Plenty of parking and over all a very nice area to stay in. If you're in the area and in need of a place to lay your head for the night, I recommend.

I've stayed at the premier inn Sittingbourne a couple of times now.. It's always been a pleasant stay. The staff are super helpful, rooms always clean 👌🏻 J

Great location for road network, this inevitably means some room noise. Glazing works well to eliminate this and a fan is supplied. The Pub / restaurant is located opposite so no noise / heat / odours intrude into the two hotel blocks. Parking is ample. In addition to the Brewers Fare there is a Mc Donald's and a petrol station. Big shout out to Zoe and Alison on reception. They both went above and beyond to accommodate us and give advice. Staff like these make a business and they deserve recognition for this. Defonayely would stay here again if in the area.

Not really understanding the negative reviews to be honest- my room was high quality at a fair price, breakfast was good, the staff (particularly Alison) were very chatty and friendly. Would return if I was in the area.

Outdated and needs urgent attention. Bed settee been removed tv not in line with the bed, heater dirty and rusty. No usb points or phone charging point. Towels were like sandpaper. Breakfast provided by Brewers Faye was awful dirty plates and cups cutlery and glasses. Food looked bad, went for some toast bread dry and toaster not working properly and when we informed the receptionist in the hotel that we would like to cancel tomorrow’s breakfast they never even asked why.

The room I stayed at was dirty, rust on radiators and room stunk of weed.My sink wouldn’t work and shower went from boiling hot to freezing cold every 30 seconds. I had people banging on doors all night waking me up every 2 hours. Spoke to the hotel manager (we weren’t sure if he was the manager) and he shrugged it off and didn’t say too much. Hotel needs a complete refurbishment. Stayed for 2 nights and the second day they didn’t come make the beds, change the towels or replenish the tea, coffee or milk. This is just basic hotel necessities.

Conveniently located near A249, but of road noise but didn't keep me awake. Friendly staff at reception. Decent sized room, only fault was shower kept intermittently disconnecting/ stopping.....

Loads of kids running around screaming and shouting more shouting near the bar customer's looking bewildered constantly doors banging though the night and at 04.00am this morning didn't get much sleep

Required assistance with booking and staff (Kate & Phil) could not have been better. Nothing too much trouble and very welcoming. Hotel, staff and location recommended.