Premier Inn Ross-On-Wye hotel in Herefordshire, County of

The Beefeater beside the hotel has been shutdown, it was a great pub/restaurant, there is a restaurant inside the Premier inn but not a patch on the Beefeater, probably wont be goi g back. Used it at least 10 times last year.

The heating wasn't working so the room was freezing. There was an freestanding radiator in the room so this is obviously not a new problem. I got no sleep as I was so cold all night. I had booked a table with reception on arrival for 2 people. When we came down to eat we were told the chef had gone home so they had closed for food. Nobody had bother to notify us even though we had booked. I won't be staying here again!

There was a power cut in the area which I appreciate is out of their control but when all the other businesses around them had gone back online and were working fine but the hotel wasn't is nothing to do with the national grid but their own electrical systems being poorly maintained, where was the backup generator?. Even the emergency lighting didn't operate. I asked for a refund or partial one due to the fact the room was freezing cold and no hot water and was told it was the national grid's fault and not theirs so will not offer any refund. Shame on you premier inn you are happy to take the money from guests but unwilling to reinvest it into your hotels to make sure guests stays are unaffected by things like power cuts.

The staff were lovely and it was a comfortable stay. No USB in the room for charging phone, it was the first time I didn't bother bringing my own as most premier inns have them as standard these days but one shouldn't assume!

AVOID ALL COSTS! Paid £90 per night,was shocked!Dirty,old room with fungus everywhere,heater doesn’t help at all. Lady at reception asked what time we want breakfast I said 7am,guess what we waited 30 min for breakfast,nothing was prepared 2 mornings a row…we paid £9.99 for breakfast… Very bad mobile signal,so this hotel decided to scam you,what they do?You have access for free wi-fi what gonna work slow and disconnect every 2 min,SO they offer you to pay £5 for UNLIMITED WiFi for one night!

The staff and in-house restaurant ( the social) for evening meal was very good. The food was hot and tasty. Unfortunately, the buffet breakfast some items had been there too long, some items were cold. Although poached and scrambled eggs were cooked to order, so was hot. Bacon, fried egg, hash browns, and beans weren't very good

Great place Shame they have shut down the Beefeater best breakfast anywhere it was always busy as well. Don't know about building a breakfast place inside the hotel seems barmy to me they should take out all the baths & put showers inn. The riims are getting a bit tired still good though

Not Worth the Money for Meals – Okay for Sleeping The hotel lets you choose your room temperature, but it resets itself to a lower setting during the night, which made it quite cold. As for the meals, I felt like I was being ripped off. They used to offer a much wider selection for the same price, but now we had to leave and grab something from KFC nearby. The bed was comfortable, which is the only positive thing. I would recommend this hotel only if you're just looking for a place to sleep without any food expectations.

Room was clean Food experience was awful, shouldnt be open, 4 thing on the food on menu no drinks, awful !!!

The room was only ok.but the food and bar ,where there was no draught bear was the worst place I've ever stayed in. The food was not worth the price. And i was charged £10 to get my key ,because i was 10 minutes early. If Premier inns read this i exspet.a full refund. Or given a free night stop at at a place of my choice. Or i will place a complete.

I really enjoyed my stay here, the staff couldn't do enough for you, very kind and helpful. Restaurant very close by, we opted for the breakfast / evening meal deal. A brilliant breakfast. The staff are kind, polite, attentive. Plus a perfect night's sleep. I would definitely recommend based on my experience

Room was very hot and second bed was a very uncomfortable

Stayed every week throughout July 24. Rooms were baking hot. Water pressure was rubbish. Phone signal rubbish. WiFi is as much use as a chocolate teapot. Nowhere to get an evening meal without going for a drive and breakfast was always running late which is no good when you have to be at work for 07:15.

poor wifi and slightly tired but overall not a terrible experience

The window had no view from my room & was very dark. The trees needed cutting back. Also it's about time they took the bath out & put prober showers in

Usually stay at an airbnb which works out maybe 4 times the price. Yet none of them ever have a choice of hard or soft pillows. If they do have a bath there isnt ever enough hot water to have one. Booked premier inn, 2 rooms, as went to collect a fur baby. Cheap , £100 both rooms. I expected hard awful beds. Lots of noise and well no sleep. Arrived, I'm in a wheelchair and one member of staff, the night older guy sorry cant recall his name was so helpful and friendly and lovely. I had a ground floor room. Didn't raje the disabled room as that's next to the car park and other reviews said car park is noisy due to workmen leaving early. Had a normal ground floor room and plenty space for my wheelchair. Choice of pillows, no stains , bedding no stains and so comfy. Kettle coffee. Plenty of hot water for a bath. Large towels and a big tv to watch in bed. Ask for a room at the back and you won't hear a thing. My daughter had a room upstairs and had no issues. To be honest and this is embarrassing afyer spending a fortune in airbnbs. This premier inn could teach airbnb hosts a thing or two. I'm converted.

Stay here often Staff are always helpfu,l rooms clean and great location for exploring the nearby towns.