GastroRanking-logo
Score
OpinionsNoteGoogle7244.2

comment_iconOpinions

Great food and very friendly and polite staff. Thankyou.

site_logo

Yasmin Harris . 2024-10-21

MORE AT Google

Looking a bit long in the tooth now but still enjoy the atmosphere and standard good pub food. Staff are friendly, plenty of parking.

site_logo

Dave Hart . 2024-10-17

MORE AT Google

My local, you know what to expect, no frills but good service atmosphere

site_logo

richard jones . 2024-10-09

MORE AT Google

I recently visited The Monument and had an absolutely wonderful time! The atmosphere was warm and welcoming. The staff were also incredibly friendly and attentive The menu offered a fantastic selection of pub classics. I tried the fish and chips, and it was cooked to perfection. The portion sizes were also generous!The drink selection was equally impressive. I loved the setting, complete with comfortable seating and lovely decor, making it a great spot for both casual meet-ups and special occasions. Overall, The Monument exceeded my expectations. I can’t wait to return for another enjoyable evening. Highly recommend it to anyone looking for great food, drinks, and a friendly atmosphere!

site_logo

Maisey Muggleton . 2024-10-08

MORE AT Google

Hot tasty food, nice staff, great atmosphere 👌

site_logo

Terry Constantine . 2024-10-01

MORE AT Google

Cracking boozer. Always very busy & always appears to be understaffed but it is a chain pub and there all the same. The staff that were on worked really hard to please the customers, well done. Definitely recommend!

site_logo

Ruth Griffiths . 2024-09-30

MORE AT Google

The food is very good we have visited a few times can be quite a wait but understandable it a busy pub my main grip is if you contact them by phone you struggle to get through and they don't get back to you.

site_logo

John Davies . 2024-09-30

MORE AT Google

Food was lovely. Waiter really abrupt, no glasses offered with drinks, had to ask for cutlery and it appeared to be a real ordeal for him to bring it to us.

site_logo

Rachel Desogus . 2024-09-29

MORE AT Google

Staff were so accommodating even though it was so busy, glad to know there’s a place where the staff still have a smile on their face. I ordered just as the kitchen was closing but they were still happy to fill my needs.

site_logo

Kieran Jones . 2024-09-21

MORE AT Google

Everything was superb....thank you...spot on... Food, drink, service...will deffo return...thank you...also bar staff were brilliant 👏 👌 thanks again

site_logo

Steve Wyld . 2024-09-03

MORE AT Google

Good food friendly staff. Recommend highly

site_logo

Frank Rosser . 2024-09-03

MORE AT Google

Very resonably priced food but did find the food over cooked and chips weren't fresh

site_logo

Denise Leyland . 2024-08-24

MORE AT Google

Went in on 20th August 2024, was told that there was a 45minutes wait for food, this was at 12.45hrs I was told that there was no all day breakfast as they had been really busy that morning bearing in mind that they only opened at 12.00, after 40 minutes I went and asked how much longer our food would be to be told approx 15minutes I asked why it was taking so long when there was hardly anyone in and only 4 people eating, I was again told that they had been very busy that morning???? I went in again today 23rd August at 13.50hrs to be told that there would be a wait for food of 1.1/2 hours, I said why this time as this was the second time this week to be told that they had, had a delivery that morning, I can't think for the life of me what having a delivery should make to the delays of such a long time to have to wait for cooking, needless to say we didn't stop

site_logo

Roger Mapp . 2024-08-23

MORE AT Google

Very poor bar service. Downloaded the app and ordered drinks. 15 minutes later went to the bar to find out where our drinks were. Ticket under the drip tray behind the bar and the response was ‘oh yes I knew about it, I’ll do it now’. Later on asked for rosè prosecco, given normal, (bottled so no issue to exchange) serious attitude by the bar staff regarding an exchange. Go elsewhere for food (thank goodness) call back for a drink, buy 2 large vodka diet cokes charged £10.35. Buy 2 more, this time it’s £11.50. Challenge the price and told the barman had given us 10% discount, asked why the first time but not the 2nd? Could give an answer. Why give certain customers/drinks a discount but not every time? Not impressed. Won’t be back

site_logo

Alison Davis . 2024-08-17

MORE AT Google

After being told by the staff "we must have missed" the three signs at the bar stating food wouldn't be served until 4pm. We waited till 4pm to order and the time magically changed to 5pm for food orders. Only popped in on route to Wolverhampton to see a friend who lives locally. Now enjoying a nice bite at the hungry horse.

site_logo

Rhodri Gaskins-Davies . 2024-08-06

MORE AT Google

Excellent staff! The food was really good too which was a surprise given my previous experience with GK outlets.

site_logo

Tony . 2024-08-03

MORE AT Google

The food was great,the first 4times we went there 4of us then Sunday the 2 of uswe can't fault anything

site_logo

Margaret Byrne . 2024-07-29

MORE AT Google

Despite England due to play and many tables booked The the staff were totally professional and calm. Our meal was delicious and although before the game had started the atmosphere was electric.

site_logo

Sue Pickwell . 2024-07-07

MORE AT Google

All brilliant staff, great fun and always good to the pub people, amazing local 😊

site_logo

steven evans . 2024-06-25

MORE AT Google

Excellent food very friendly staff lovely place to take your family

site_logo

Thomas Hassett . 2024-06-20

MORE AT Google

All I can say is - it's a good job I enjoy a glass of Pinot as that is all I got for lunch today - thank you for spoiling my birthday and wedding anniversary 😁 When ordering 2 meals my husband enquired about the chips being gluten free - which they were! He was asked if both meals needed to be GF and replied no just mine! His arrived and was very nice however when he had almost finished his I went to enquire about mine only to be told it hadn't been ordered!! Why ask if both meals were GF if he had only ordered 1!! I for one will not be back in a hurry (even though it was a very nice Pinot and probably would have had at least 1 more had the staff been more helpful!🤷

site_logo

Lynda Wood . 2024-05-17

MORE AT Google

Great local pub. Food is always good. Garden is lovely. My mum was just about able to manoeuvre her mobility scooter in and out. The seniors menu could be a bit more visible.

site_logo

Caroline Fraser . 2024-05-16

MORE AT Google

Really nice pub. Only downfall they don’t really take bookings of bigger than 6.

site_logo

Amber Lucy joy . 2024-04-27

MORE AT Google

Second time we have been here....yes it is a Greene and King, which have used previously. The food here is good, no comparison with the one's I have used in Cardiff! Portion size and taste of food for the money excellent Sarah who served our food was really friendly and an asset....upselling skills amazing but not pushy... definitely will be popping in again when we are out on the trike.

site_logo

Karen Lamberti . 2024-04-21

MORE AT Google

Our Thursday early evening 4/4/24 visit to The Monument, typically a lovely choice for dinner and drinks, left us profoundly disheartened due to a disappointing staff interaction. As locals who frequently indulge in the pub's offerings and enjoy its ambiance, our anticipation was high for a pleasant evening with our grandson. Opting to treat ourselves and avoid dishwashing duties, we settled at table 12, eager to enjoy our usual favourites. Initially, we placed our drink orders through the app at 18:03, a convenient feature that we really enjoy using as it means we don’t have to interrupt our conversation. After a considerable wait of about 15 minutes, we grew a little impatient. My partner ventured to the bar to enquire about the delay, only to be met with an unapologetic response blaming us for utilising the app instead of approaching the bar directly. Her indifferent attitude and lack of courtesy were very disappointing. Instead of acknowledging the inconvenience or offering an apology, we were met with the brusque assertion that we should have known better. Such disregard for customer service tarnished our experience at what is usually our cherished local. Feeling let down and disheartened, we opted to curtail our visit. Rather than indulging in our usual dessert selections and prolonging our stay with additional drinks, we promptly concluded our meal, which was delicious as usual, and departed. It's regrettable that a single staff member's demeanour could overshadow the otherwise enjoyable atmosphere of The Monument. Disappointed, we sought solace in the familiarity of our own home, where we have enjoyed a decadent cheesecake accompanied by ice cream and a few tins of beer procured from Tesco Express down the road. While our evening has taken an unexpected turn, it should serve as a reminder of the impact of customer service on the overall dining experience. This staff encounter at The Monument was marred by subpar service, casting a shadow over what is typically a much loved dining destination in our local community. It is our hope that the management takes note of such reviews and endeavours to uphold the standards of hospitality that patrons rightfully expect and deserve.

site_logo

Cheryl Waring . 2024-04-04

MORE AT Google

Popped in for a meal, the atmosphere was very welcoming, staff were helpful and friendly. The food was really nice, reasonable sized portions for the price.

site_logo

Gary Pearson . 2024-03-09

MORE AT Google

Lovley food nice freindly staff

site_logo

Julie Manuel . 2024-02-28

MORE AT Google

The shattered was super friendly and helpful and the food was excellent 👌

site_logo

Jason Morgan . 2024-02-03

MORE AT Google

Lovely staff, and a great place to eat even when it's busy. Beautifully cooked fish & chips and excellent value for money.

site_logo

Jenny Sinclair . 2023-12-18

MORE AT Google

We had our work Christmas dinner on 8/12. We were all so impressed with the food. We all enjoyed every course. Our waitress Karen was amazing too. Everything arrived on time and we felt so well looked after. A really good evening! Look forward to our next visit!

site_logo

H Bates . 2023-12-17

MORE AT Google

Good food cooked well, though you may have to wait at busy times. You might check first to see if an important football match is being broadcast live at the time of your visit. It will be very busy then and wait time for food will be extended. Even so, we were treated very well because we had pre booked a table the staff went out of their way to serve us as quickly as possible. The cost of the food was very reasonable and served piping hot.

site_logo

David Sinclair . 2023-12-17

MORE AT Google

Great pub cheap food, average priced beer but not the best options. Plenty of tvs so can’t complain

site_logo

DBOTT7 . 2023-12-01

MORE AT Google

On holiday here and had to find a pub to eat. Had to sit outside as we had a dog with us . Food was good service we didn't have to wait too long. Over all ok.

site_logo

Steve Allen . 2023-11-12

MORE AT Google

Same old resty dont ever change

site_logo

tanya benjamin . 2023-11-03

MORE AT Google

Very well spaced out seating area, friendly and attentive staff lovely food and place to chill

site_logo

stewart Bailey . 2023-10-19

MORE AT Google

I didn't have food this time only because I was meeting up with a friend. I can however comment on the staff and the ambience of the pub, both are excellent, friendly and welcoming.

site_logo

Gareth Smith . 2023-09-22

MORE AT Google

Always enjoy our visits. Friendly, efficient staff and excellent value meals Many thanks to you all

site_logo

Lindsa Stevenson . 2023-09-20

MORE AT Google

Great atmosphere and really good staff.x

site_logo

Ian Sutherland Lees . 2023-09-18

MORE AT Google

Friendly bar man. And make us feel welcome from start to finish.

site_logo

Duncan Millichip . 2023-09-16

MORE AT Google

Greene king pub!! Microwaved food

site_logo

Steven Strunk . 2023-09-16

MORE AT Google

This is a pub that has it all. Great value food, a good selection of beers, all at competitive prices If you want a quiet corner, you can usually find one, if you want to watch sport... It's on ....... or if you want some live entertainment, then it's usually on at the weekends. Then there is the darts or the outside area that is well covered with a Big Screen.

site_logo

Lazarus . 2023-09-14

MORE AT Google

Nice food ,nice atmosphere and reasonably priced what more do you want

site_logo

sian williams . 2023-08-29

MORE AT Google

Lovely meal very very reasonably priced couldn't cook at home for the price meat tender love meal

site_logo

stephen webb . 2023-08-02

MORE AT Google

Friends from Hereford took me out for dinner and I had a curry with mango chutney and poppadoms

site_logo

Jason bordley . 2023-07-20

MORE AT Google

Loved the food 😋 and service cracking 👌

site_logo

Anthony Dexter . 2023-07-01

MORE AT Google

Great local pub with friendly staff, went on Saturday afternoon for few pints and food. Always a great atmosphere

site_logo

Sophie English . 2023-06-25

MORE AT Google

Always come here usually on Weekends. Food and drinks reasonably priced , tasty and great apnosphere. All the staff are friendly especially Kyle

site_logo

DOC 95 . 2023-06-25

MORE AT Google

Went in from work for something to eat roughly about 1.30pm.. Had chick n mix hubby had ultimate starter.. Food was absolutely fantastic..onion rings where nice n crispy fries where nice n tasty... Can't fault the food at all... Well done guys

site_logo

Anita Millin . 2023-06-23

MORE AT Google

Shocking meal tonight - burger was like a piece of charcoal.

site_logo

Alison Chadwick . 2023-06-16

MORE AT Google

Food really good value for money the only reason I haven't gave 5 stars for service is the staff did not warn us there was a 40 minute wait and when they were questioned about the wait I received 2 different answers, but on the whole really good value and will visit again....

site_logo

Barnesy . 2023-06-12

MORE AT Google

Stopped off for food and a well earnt pint after a long journey down from North Wales 😋😋😋

site_logo

Ian Baldwin . 2023-05-30

MORE AT Google

Very disappointed Tuesday afternoon 30th May.. Called in for a steak...Only serving 2 x£11.49 meals Outside was a mess...floors and tables filthy..

site_logo

John Watson . 2023-05-30

MORE AT Google

Great spacious pub very deceptive from the outside but clean and very spacious inside. Staff were on the ball and drinks / food reasonably priced. Food was plentyful and well presented with staff smiling and helping the young ones where necessary. Cant praise enough the staff a credit to the establishment.

site_logo

Duncan Young . 2023-05-23

MORE AT Google

Great value food, good choice on the menu and quick service. A++

site_logo

Klyx 65 . 2023-05-19

MORE AT Google

I liked this place seem to have a relaxed atmosphere, no trouble getting a drink

site_logo

Robert . 2023-05-07

MORE AT Google

Food excellent. Very hot and tasty

site_logo

Julie Adams . 2023-05-06

MORE AT Google

Cheap & cheerful, busy & has live music. Food is fine.

site_logo

Jo W . 2023-05-01

MORE AT Google

Booked a table went there and half the menu was sold out drinks was OK not the best as my cider tasted flat best thing I found about this, place is how polite and friendly the bar staff is

site_logo

Mathew Latimer . 2023-04-24

MORE AT Google

Came in for late lunch with my son and mum, service from Connor was brilliant and food was really hot tasty! Lovely atmosphere and very good value for money! Thankyou!😁

site_logo

Gertie Densley . 2023-04-21

MORE AT Google

Nice pub plenty of seating indoors and out

site_logo

faye Kinman . 2023-04-11

MORE AT Google

Food is a rip off not 5pound each cost me 40 for the meals two only two small not agree

site_logo

Shaun Bevan . 2023-03-23

MORE AT Google

Seniors menu advertised on website, when it was asked for today the male behind the bar was extremely rude and said they stopped doing it ages ago. He then slammed the menu on the bar and walked off.

site_logo

Jackie Thomas . 2023-03-17

MORE AT Google

Family friendly pub, nice selection on menu, beers good. Could be defined as a bit sports bar-ish, but that said it wasn't over noisy when I was their with family.

site_logo

Clive Cotterell . 2023-03-13

MORE AT Google

Great for watching sport except when united lose

site_logo

Andy Orme . 2023-03-08

MORE AT Google

Always good food but sometimes you have a bit of a wait reasonable priced

site_logo

Gwynne Robinson . 2023-03-05

MORE AT Google

Great place for sunday roast and sports

site_logo

Takudzwa Chibuda . 2023-03-02

MORE AT Google

Yes nice food but manager bog women with tatoos all up her arms I only wonted to swop a pie to another pie and she charged me another £8.99 so paid twice for tonight pie

site_logo

Pamela Pritchard . 2023-02-19

MORE AT Google

Brilliant night. Staff were good fun and the food was delicious.... deff coming back xx

site_logo

Nikki Smith . 2023-02-18

MORE AT Google

Always a good meal, reasonably priced and friendly staff.

site_logo

Ray Jopling . 2023-02-17

MORE AT Google

Great food hot, tasty and great value

site_logo

Pamela Rogers . 2023-02-14

MORE AT Google

So friendly great service and atmosphere.

site_logo

Julie Lulay . 2023-01-29

MORE AT Google

Excellent pub, friendly helpful staff, excellent food, good prices. Got sports on TV. Really enjoy this pub

site_logo

kristian speke . 2023-01-20

MORE AT Google

Excellent service great food ,& atmosphere

site_logo

Dean Reno . 2023-01-20

MORE AT Google

Nice food friendly staff was a bit of a wait for food as it was a busy time.

site_logo

Robert Francis . 2023-01-17

MORE AT Google

Well, in terms of quality it's ok but the English don't have the same taste as us, when you order a steak and fries, you also have peas or beans in tomato sauce in your dish, I imagine that it's normal.

site_logo

Deniz Kamberov . 2023-01-01

MORE AT Google

Friendly staff and the service was really good. Food is excellent and very good value for money. Definitely recommend

site_logo

Brenda Smallman . 2023-01-01

MORE AT Google

*UPDATE I have just received a call from the manager which I appreciate. I'm not sure anything will resolve the issues I have raised as staffing seems to be the prominent difficulty as well as an app system that is unfit for purpose. So it will be interesting to see if Greene King support their managers to help resolve the issues. Sadly this is the second negative experience we have had at The Monument in Hereford. The first was when we asked if we had asked to sit at a table that had been reserved for 7pm and the customer hadn't turned up by 7.50pm. The waitress removed the reserved sign and said it was fine to sit there. 5 minutes the customer arrived. We were told to move! Even though the other customer was 55 minutes late. The second disappointment was Christmas eve 2022. We used the app and the pub really wasn't that busy so we're confused when after 20 minutes our order still hadn't arrived. I asked the waitress who said they were just very busy. I watched three new people enter the pub be served and still no drinks. I approached the waitress again who said they are just clearing the bar! When I challenged this and said that could leave us sat there all night waiting for our order. When the manager brought the tray of drinks over, 40 minutes later. He said did you order through the app. When I said yes he just said be quicker to go to the bar! I did suggest closing the app if they were unable to manage it efficiently. Really disappointing service.

site_logo

Michelle James . 2022-12-30

MORE AT Google

Great meal staff lovely friendly and helpful.

site_logo

victoria macdonell . 2022-12-21

MORE AT Google

Lovely food at more that reasonable price... Staff were great too 👍

site_logo

joby edwards . 2022-12-07

MORE AT Google

Great value for money pub food...

site_logo

Adrian Sunter . 2022-12-07

MORE AT Google

Good food & staff, were helpful.

site_logo

Robin Mason . 2022-12-05

MORE AT Google

My first time here great staff and a friendly atmosphere

site_logo

John Ward . 2022-11-15

MORE AT Google

Very reasonable prices, and good food. Probably one of it not the most busy pub in Hereford, and rightly so which means it can take a while to be served when busy. Good live events

site_logo

Nick Entwisle . 2022-10-31

MORE AT Google

Never had a bad experience here. The staff are always so friendly and polite, and the manager Andrew can't do enough for you 🙂

site_logo

Matt Forder . 2022-10-07

MORE AT Google

A nice lively pub with a good pub menu. The food was well prepared.

site_logo

David Mccallum . 2022-09-30

MORE AT Google

Always good food. Management and staff always there to help

site_logo

steven ellis . 2022-09-29

MORE AT Google

Really lovely food, ordered very easily using the app... Ran out of cheesecake though but we're very helpful and apologetic

site_logo

Chloe Beavan . 2022-08-13

MORE AT Google

Been mang times, value for money but this time, awful, hardly any meat in beef lasagne, very dry Other meal, chips cold Shame

site_logo

karenh . 2022-08-12

MORE AT Google

excellent customer service, really good food

site_logo

Pauline Seymour . 2022-07-20

MORE AT Google

Only stopped for a quick pint in the hot weather after work

site_logo

Mark Smith . 2022-07-19

MORE AT Google

Lovely pub, clean and tidy with plenty of room. Food was good and well priced. Staff friendly and helpful. They cater for various dietary requirements. Beer garden was lovely too.

site_logo

Zoe Bristow . 2022-07-17

MORE AT Google

Been here a few times now great beer great food brilliantly priced,brillant service

site_logo

Paul Tarrant . 2022-07-16

MORE AT Google

Great food and the staff are very helpful

site_logo

Ronnie Thompson . 2022-07-14

MORE AT Google

Friends have gone and been told to watch out for hot plate and the plate literally been stone cold. Waiting over an hour for food. Would not recommend. Owners don’t seem overly friendly towards staff.

site_logo

Ash Rudge . 2022-06-27

MORE AT Google

OK for a night out occasionally, music on when I was there it was a good night

site_logo

Dave Miles . 2022-06-24

MORE AT Google

Great service but could do with smiling mire, fair prices

site_logo

Michaela Priddy . 2022-06-16

MORE AT Google

always good food! service good. just all round...... good!

site_logo

jake . 2022-06-07

MORE AT Google

Sunday lunch lovely loads of it and hot.

site_logo

Daph Finch . 2022-06-05

MORE AT Google

Food took an hour to come, all the steaks were over cooked. Charging £4 for orange juice and lemonade - out the carton and charging for a large lemonade when it was only a half pint. Won't be going there again.

site_logo

Sherrie Davies . 2022-06-03

MORE AT Google

Went here for a Birthday not been here in years even though i live close by. Nothing much can say really experience went well staff friendly was good.

site_logo

Sallyjane Diamante (Smiler) . 2022-05-19

MORE AT Google

Similary restaurants in West Midlands

restaurant_img
4.2

587 Opinions

location-iconUnit 26, Old Market, Garrick Lane, Hereford HR4 9HX, United Kingdom
outdoor_seating_368680takeaway_368680delivery_368680

We had a lovely time here. The staff were very friendly and helpful.. The restaurant is modern and clean. The food was cooked well and tasted great

restaurant_img
4.2

449 Opinions

location-icon9-11 Bargates
Seafood
outdoor_seating_131204takeaway_131204delivery_131204

Absolutely lovely fish and chips .and the staff here are absolutely brilliant .thank you

restaurant_img
4.2

285 Opinions

location-icon15 Etnam St
Seafood
outdoor_seating_131250takeaway_131250delivery_131250

Freshly cooked fish, really good, highly recommend 😋

restaurant_img
4.2

589 Opinions

location-iconLedbury Rd, Ross-on-Wye, HR9 7QJ
outdoor_seating_378977takeaway_378977delivery_378977

Great place Shame they have shut down the Beefeater best breakfast anywhere it was always busy as well. Don't know about building a breakfast place inside the hotel seems barmy to me they should take out all the baths & put showers inn. The riims are getting a bit tired still good though

restaurant_img
4.2

114 Opinions

location-icon86 Whitecross Rd, Hereford, HR4 0DH, United Kingdom
outdoor_seating_368539takeaway_368539delivery_368539

The Plough in Hereford is an absolute gem! From the moment you walk in, you are greeted with a warm and inviting atmosphere. The bar staff are simply outstanding, providing fantastic service with a smile. They are attentive, knowledgeable, and go above and beyond to make sure you have a wonderful experience. Whether you’re there for a casual drink or a night out, the team at The Plough ensures you feel right at home. Highly recommended for anyone looking to enjoy great service in a friendly and welcoming setting.