Pepe's in Herefordshire, County of

The food arrived late and cold, the loaded chips I ordered had basically congealed into a solid unappetising block. My main issue was that I was hit by an extra delivery charge over what was shown on Just Eat. About 40 mins after ordering I got a phone call saying I owed them an extra £5 because I was outside of their 3 mile delivery area. Fair enough but Just Eat lets you assign different charges depending on how far it is so this just felt like a secret tax. I paid it because it was late, I was hungry and I had no idea if I would have been able to get a refund as the person on the phone didn't seem interested in answering my questions. My advice would be to avoid. Edit: The response below is pointless. The app didn't demand extra money from me at the last moment, the store did! This is a store issue and not an app issue. They are definitely earning the 1 star for service.

Great place to eat and enjoy with family great atmosphere and workers

Nice and clean very nice service and kind people do recommend this place

Very good place to eat and enjoy with family great service and workers great food aswell and nice atmosphere

Also not the warmest due to being 15 mins late

food cold dip wrong loaded fries were shocking hardly any toppings and half the size of normal

This was a great takeaway but the dip had been spilt and the cake was missing. Other than that great service.

not very good missing onion rings

Had a bad experience with the customer service the staff on the phone were very rude

Tracking and ETA's aren't working any more which is disappointing.

still haven't had my food will not be using just eat now x

Terrible experience food was late and was called by restaurant after it was already 45 mins late to tell me I had to pay extra £5 delivery. I refused. Then driver hassled me at the door when he arrived and would not leave - demanding additional delivery charge. I refused as had already paid via just eat and also agreed with restaurant not to pay extra. Told him to take the food away as answer was still no to extra charge: he eventually left. Terrible service won’t be ordering again.

Fuming! Got a phone call to say I needed to pay extra then when the food arrived he didn’t want the £5 extra for delivery which id already paid he wanted me to do a bank transfer to his bank account!!

Awful experience my order never showed up

Lovely food delivered on time and hot

Would of been better if food was warmer not restaurant fail was just eat send food on a push bike nice to see nothing changes

Bought 2 chicken xl meals from this place on Sunday while I was working away from home, took food back to hotel to eat to only find both chicken burgers were rock hard, burnt and had been over cooked if I didn’t have work. I would have traveled back for a refund but instead went all in the bin never again .!!

Basically a chicken joint. Not the bast, but not the worst. I would say consistent. It's expensive for what you get, I'd rather spend the same elsewhere. Service was a bit slow and surly, though when my order was cooked it was from scratch. Atmosphere was what you might expect from an empty room!

The food was late and freezing cold and the drinks are out of date which I still have

Food was great, wish they would use white rice with burrito though as that’s what burrito should have. Also a bit more sauce in the burrito as it was quite dry

Had a full chicken,was so juicy...Will buy again

ordered. said it would be delivered at 7.05pm. said on app.it had been delivered. been phoning the restaurant for the past 50 minutes with no answer. and my food still hasn't arrived. appalling!

Cold food, wrong drink. 30 minutes late.

Forgot my sauce which is the best part but otherwise very good.

had to pay £5 extra for delivery

Very good food, well seasoned, would always order when im getting a takeaway.

Order very late No call to say it was delayed Food arrived cold

Service and food was excellent

We order from here mostly once in 2 months maybe. Me and my family got loose stool twice after having food from here. Not going to order anymore. Their flavour was my favourite which tempted me to order again. After this, I decided not to order again from here as I don’t want any food related infections or loose stool.

No drinks delivered or dips and the driver asked me for £5 cash tip

Our family is getting loose stool second time from Peri peri . As we order mostly once in a month and we don’t had any issues we ordered it again. But we had loose stool second time

Always late and I live 5 minutes away, when we call they say they’ve tried delivering but haven’t

Foods ok very dissatisfied with have to pay a further £5 for delivery this made out meal nearly £40 for a £28 meal won’t be ordering again 🙁🙁

Food is cold, food is not what I ordered

1. Was delivered early, which was appreciated. 2. They gave extra chicken nuggets, as well as some fries I didn’t ask for, which both were really appreciated. The drivers are always super friendly and overall Pepe’s is always a pleasure to order food from, very happy to be a regular. I’ve rarely had any issues here and the food is always cooked to perfection. The only comment my family (not myself) has ever had is the fries being a little dry, but that’s not an issue for me. 10/10

Food was great, tasty and great value

This is the third time I have been to this branch. I have also visited Shrewsbury and Telford Wellington branches. Their test is very good. I have ordered whole chicken from this branch. Their chicken is not cooked well every time.

food did not arrive. no refund either. £30 lost

Wrong order sent trying to call no answer

Food isn’t even here and it’s saying that’s it’s been delivered

Staff don't listen to orders. Also extremely ignorant and rude. Total lottery, you could get anything, but never what you ask for. Very slow. Not worth the wait. Mediocre food. No atmosphere as such, just constant noise of staff shouting. Seems to be geared up for deliveries, in venue customers just an inconvenience. Ordered dine in but given take out bag.

I order double burger, received single burger. Ordered hot full chicken, received mango lime.

Brilliant! Thanks. I like the quesadilla.

they didn't delivered on time and no response

No idea where the food is despite it saying its been delivered, haven't had a phone call either to say the driver is lost

Delicious chicken quesadilla wrap. Highly recommend!

Not happy with service had to pay an extra £5 for (distance fee) never have had to pay that before but delivery guy refused to give up our food unless we paid

I didn’t even receive my food. Nothing has came, it said that the food order was received then it said it was delivered

Brilliant quesadilla! Always my favourite choice. On time delivery, thank you!

30 minutes was called. pretty sure this may have been sat on the side for a while. very disappointing. use this restaurant a lot

Said delivered and still waiting 20 minutes later, chips cold

Wrong items delivered and some missing items

unfortunately my order was so late the food was cold. Had to reheat when it arrived. We were waiting an hour 20 mins for something that had a delivery time of 40 mins. if we knew it would be so long we wouldve ordered something else. this does not reflect the restaurant normally, I have had their food many times and it is great but reheated food just isnt that nice.

Not bothered about the time but food was missing and very cold! Very disappointed

Waited an hour and then phoned to ask where it is and got told it’s on the way and it still never came

No large fries. Wife ate 3 chicken strips. Not great.

Says enjoy your food but the food didn't arrive I'm annoyed about this 😒

really tasty burritos and peri peri chips!!! could of had more

I am disappointed because of the late time of delivery. Will not order any more from this place

The food from Pepes is always delicious, but unfortunately on this occasion the delivery took 1hr40, was 40 mins late and completely cold. We’d spent nearly £50 on a birthday meal which had to be microwaved. Very disappointing.

Good food however the wait was ridiculous for 2 small meals - over 40 minutes in an empty restaurant, with people getting their food before me that had ordered after me! Not impressed. Employees barely speak English so very high chance of miscommunication and a wrong order isn't a rare occurrence. For the veggies that care - their menu states their veggie items are cooked/prepped alongside their chicken and meat products so no guarantee of cross contamination free food. If vegan or vegetarian maybe steer clear. Atmosphere is non existent, there is no music playing so all you get to hear is the chefs speaking other languages in the back and the screams of your own mind because you’ve been waiting for nearly an hour for a quesadilla meal and a piece of plain chicken. Prices are also fairly high for what seems like your run of the mill grilled goods.

Great food. Always hot and fresh.

absolutely fantastic food and service 👌

Was delivered early which was a bonus and the food was great. Thank you.

Food was all stone cold and the childs mean consisted of 2 nuggets and half a portion of chips

All my sauces I paid for and my drink was all chucked all in a bag and exploded!!!!

Late delivery of cold food and items missing. Very poor. Used to be good but service has gone downhill

Excellent service and lovely food. Will defo be using again in future. 👍🏻

Tasty , juicy and spicy chicken , all good 👍

Horrendous ! Missed off my chips with order no response to rectify !

Great as always, the corn wasn’t properly ready to eat as was a little harder than usual. Decided to try it with the extreme sauce and I’m now sat here with my lips and mouth buried in a tub of icecream trying to recover 🤣 glad I put that on my order Ahah. The chicken and fries were great as usual, all well cooked. The extreme sauce is just not for the less tolerable 🤣 the entire area around my mouth is burning. Overall though, 4.8/5 :)

It’s really good here would recommend but please notice the high chairs are broken

Paid for piri piri mayo dip, which was missing from order

Very poor . Rice is not boiled well .

I paid online which included delivery. The driver demanded £7 extra for delivery. I refused as had already paid online. The restaurant then called thinking the driver still had the food. He was extremely rude and abrupt demanding £7. When I again refused, he said fine, I will get the food back and cancel the order! Terrible service!

i dont have my food, i need a refund

Missing Mozzerella sticks and the food come cold

Waiting an extra 30 minutes than initially stated on delivery time once the order was placed. Also they missed items off the order. When I called the shop they said just tell us next time you order and we will give you extra chips.

Arrived early and was pleased about that as I was hungry.

Food arrived at room temperature!!!!

really late took more than 1.30 hours. Kids were tiered and fell asleep

food is stone cold not happy one bit

Didn’t arrive but says delivered

Food was cold and delivered late . Usually ok but very poor tonight .

I’m not happy about the food very cold chips, no good

Food was terrible very stale and like cardboard and for the fillings all being black and brown rather than green like salad should still no after help from anyone terrible

Absoutlely shocking services. Said my food was delivered. Didn’t receive my food at all. Called them 4 times kept telling me was going to be 10 mins, then 5 mins and then 3 mins. Absolute joke

The delivery driver marked our food as delivered when it was not. We called him numerous times before he answered he changed his story and lied to us, hung up on us when we were trying to talk to him, it took him ages to find our adress and didn’t bother to read the adress properly so we had to spell it out for to write down and it was clear he wasn’t listening to us poand he still didn’t turn up. He ended up being an hour late and our food was cold and soggy. Not happy and I requested a refund

Always good food but chips missing again so annoying when it's not your meal

Very happy very polite driver and nice food !

Food was delivered 1.5 hours after ordering despite being told it would be a 40 minute delivery. The food arrived stone cold and was genuinely horrendous, absolutely no effort put into it at all. My mrs has the loaded fried which was a load of whatever they had left cut up and put in a box. After placing order, rang by restaurant asking for an additional 5£ for delivery, over and above what was quoted on just-eat. When driver arrived he allegedly had no change either. 100% do not recommend, use go-peri instead

Amazing as usual, happy to be a regular~ delivery driver got a little bit lost but no worries; sorted it out quickly. Drivers are always friendly and easy to talk to, will be ordering again some time~

restaurant called me after the order was already late to tell me that I needed to pay an extra £5 to the driver. I paid the driver the extra and the food I got was dead and cold and had clearly been sitting for a long time

Food was great took more than the time it said it would very disappointed with that

Hugely disappointed! There wasn't much food for the money and it was cold! Sorry but I won't be coming back!

I have a great experience. Food is delicious ,services and atmosphere is excellent.

A few meals were stone cold as if they had not been heated at all . (Chicken and rice)

The burger was superb although the Piri salt wasn’t in the bag

Was 25 minutes late, it was cold and was the wrong order tracker said it had arrived when it arrived 20 mins later on.

Icecream was wrong but everything else was good. :)