Pepe's in Herefordshire, County of

Their Deliveroo appears to be set to auto accept orders, even when they're closed, so if you order late at night, you'll be waiting hours for a delivery which never comes. Response: re. Deliveroo, you just need to turn auto accept off. Thanks for the advice re. Pepe's app though.

I have been in there is absolutely dirty and the staff oooooohhhhhh I think he didn't have a shower at home and service is very bad and food is not halal at all

They don’t listen carefully when they take orders Staff very rude

Took well over an hour and was stone cold. Not just not quite hot, stone cold

The food tasted very fresh and the rolls were soft as described, I forgot to add the delivery charge onto the order which I agreed I would pay to the driver via phone call, however the driver didn’t have any change from a £20 note for a £5 extra on top of the £2 I’d already paid When the food arrived it was very cold which was disappointing .. other wise the food if delivered hot would of been good and give the drivers some change would be a great help

Missing 2x garlic sauce, both boxes had the stickers altered ( were opened and missing some food ) , food was cold and 10 minutes late ( possible much longer, knowing I ordered many times before ).

Loved the food! The owner was really friendly and the food was enough for 6 of us! Really loved the environment inside. Its worth it guys!!! GIVE IT A TRY.

very bad delivery. it's will take more time

Food was cold soggy & delivered 40 mins late

ordered a double chicken burger to receive a single burger meal, food cold and over 45 mins late

FANTASTIC! The chicken and rice was so delicious my new favourite order. You must try the peri peri fries with Chimichurri mayo. THANK YOU!

Great chicken, the lad working on the grill in the evening was working so hard. He must be thier best chef.

Waste of time food never arrived never again

I have forgot to order something so I called the restaurant they assured me to add it and pay when the food is delivered. They lied to and are not reliable. The food looked like it has been thrown into the paper bag from the top of the building . Needs better customer service and packing .

My son’s favourite food restaurant!!! Food arrived late but only like 25/30 mins. Food was amazing but some of it was cold…

On delivery I was told that I had to pay an additional £5 delivery fee after being late!!!

Lovely food but forgot my extra fries which was annoying....

Driver was friendly and called to find out house as it’s difficult to locate. Food was hot and tasted great. Kids enjoyed their meals which is rare as they’re picky eaters

Food was cold. Pitta fell apart. Wrap was soggy. Sauce was watery.

Came hot, delivery driver very polite, food was lovely

Always a great and fast service.

The best takeout in Hereford! So friendly so helpful and the best scran! Top tier!!

Food was cold and didn't look appetising

Really enjoyed our food tonight couldn’t floor it in any way. Highly recommend!

Pepe’s is a regular go-to, food is always piping hot and beautifully cooked, exceptional value for money. Both their in store staff and delivery team are always polite and chatty. Highly recommend.

An unforgettable experience! The food was delicious, the service was excellent, and the overall atmosphere was welcoming and stylish.

food was amazing, well worth the wait

Food is stone cold when arrived

Always incredible food with quick delivery

Good portions. Tasted very good.

food was cold, arrived 30 mins late and the driver made us pay an extra £5 delivery before handing over food.

Pepes were really helpful in charming address and food was really good!

Says my order has been delivered but it hasn’t

The chicken and rice was cooked perfectly and was still hot when it got delivered.

Good food as always. Not a single complaint.

Saddam Ali delivered the order, food was delicious. Great service, great food!

driver was very polite and helpful

No update! Said it was delivered when it was still another 45 mins

We don’t receive our drinks or sauces and when I called the restaurant they said the driver will be back with us in 10 minutes. I called the restaurant again and when I asked about my items they put the phone down on me and now will not answer

will not be ordering from here again took my money and didn't even have the food

Food was stone cold. Clearly forgot to deliver it and when I phoned, quickly delivered it but stone cold

Food is always amazing and definitely one of my favourite places to order from!! If you’re thinking of ordering here…DEFINITELY DO IT!!

not good the lad who toke ages to find me even had to talk to him to explan food was cold and not happy had things missing called your guy back up to explan what was missing he was no help then put the phone down on me !!!

great food and friendly driver which makes a change! looking forward to ordering again soon

Absolutely fantastic nice succulent chicken will always order more as the service is excellent would recommend every time A*****

Great good! The new sweet and sour style box is nice, great service and friendly driver as always!

Took too long and food was cold

It’s fine, the delivery driver was lovely. It wasn’t a bother.

I didn’t receive my food order at all I rang the restaurant 6 times and no answer I’d like my money back please

The food was all cold, the restaurant had told us it was delivered and we didn’t have food, so we rang and where hung up on, and just kept being told it was on its way - joke - mad and hungry.

I have ordered from here a few times, food is always great... However, they got my order wrong this time; gave me a strawberry cheesecake instead of a chocolate fudge, and completely missed off my mozzarella sticks meaning I paid for something I didn't even get. I tried to call them a half hour later when I realised it was missing, been trying to get through to them for over 10 minutes, it just rings out. So for that reason I am giving it a 1 star. No customer service.

burger had mayo when we asked not to and it was very cold along with the fries

Delicious quesadilla and onion rings! Good choice of sauces and flavours. Love the piri-salted chips. Always enjoy the food here!

My order has not been delivered

Ordered via deliveroo fantastic food,huge portions could have had one really and halved it . will definitely use again.

They wanted £5 on top when I have already paid delivery I don’t get where this coming from, you don’t order an uber and then pay cash when you get in and the food was cold so it mostly gone too waste

My order didn’t come, even though it said it was delivered

excellent food, friendly delivery and service

Great food, plenty of it very tasty.

Paid £2 delivery then made to pay £5 ontop of my order would of been cancelled extremely rude on the phone food cold. First and last time I’ll be ordering also the delivery car is extremely loud and revving outside in a quiet village at 11:30 at night is a joke.

Food was late and freezing cold

No delivery, won’t answer phones to rectify problem

Cold food and long delivery time

Didn’t come at all. What an absolute joke.

Food is delicious, friendly atmosphere, and a clean restuarent 😊

Nearly 2 hours to get delivered and wouldn’t even give me any money off when I requested. Didn’t answer the phone when I tried to ring either

never turned up, said did but didn't, said that called but never did

One rice and wings were missing from order. Also wrong dips sent

I’m never ordering from these again the food took over an hour to come and half of it was missing and the food that did arrive was cold we rang them to say about the missing food so they sent it back out saying it won’t be long but took another hour and was cold do not order from these on uber eats they must walk the delivery

Not delivered and app telling to enjoy your food

Unfortunately the food had gone very cold

Bad delivery times took over an hour for family platter,waste of my money food taste not good.

This food as not Been delivered and showing it as I am very disappointed in this! Over £40 worth of food! Not received

very good food one of best takeaways in hereford will be going again and very nice staff

The driver was a friendly chap! Would definitely recommend ordering here!

2 hours still food not recived.My children are hungry at least they can give us honest time

Great service always remember our names.

My friend and I had an amazing dinner. The chicken was delicious and juicy. One of us had a Tasca, which was fantastic and very filling. The wings were super tasty, and their sauces are absolutely to die for. Highly recommend this place to any chicken lovers! It’s also a great spot for friends and families to dine in, as there’s plenty of space.

The 5 strips meal was not on the order

Food late and extremely cold…. Will never order from Pepe s again

Favourite place to eat! Great portions, very clean and tidy and the staff are very helpful and generous!

Staff at this branch are brilliant and very knowledgeable/helpful. Freshly cooked and we always enjoy the food there. Highly recommend their food.

Awesome, hot and always right on time.

Asked for extra mango and lime sauce with the burrito and couldn’t hardly taste the sauce, same for the chicken wings. The driver turned up with the food and had to go back because the sauces had exploded in the bag and proceeded to ask “ you okay with this or do I need to go back?” To be fair, he went back but how hard is it to get this right and he obviously thought I wouldn’t ask him to go back and get what I paid for. Overall disappointed

Burger was lovely, fries were awful

Order arrived 30 minutes after the original delivery time was set. When arrived the chips were stone cold.

all food delivered on time and all present very tasty

Food is tasty and little more space needed

Always fresh food, and good customer service.

this place is my hometown it makes me happy ❤️❤️❤️❤️

Lovely and delicious food every time I visit happy faces and good delivery method fabulous see

Amazing food, kind people, very clean and organised, made quickly and well.

polite driver who was very helpful

Food was cold and the order was missing items

Very good peri peri chicken, staff was lovely and helpfull place was clean cant fault it. Food was nice and spiced to my liking.

Have lovely experience staff was corporative food was delicious

Lovely friendly staff and great food 10/10

Staff always super helpful, fast and good is always exactly right love love love me some Pepe's 👌👌

Delicious food and friendly customer service

Brilliant delicious mozzarella sticks and beautiful wedges and gorgeous sticky toffe pudding definitely come back again!!!