Premier Inn Penrith hotel in Eden

Despite such a pleasant hotel and a great gentleman on reception, the people in the room directly above us were stamping around like a couple of elephants. I did complain to the receptionist, who did go and ask them to tread more quietly, but after he did this, the inconsiderate idiots in the room above started stamping louder. I will be complaining again in the morning, because for a big, professional hotel like this, it should at least have sound proofing on the floors and ceilings. Date is 15/11/24

Do not eat at this place. Absolutely diabolical. Waited 45 minutes for tasteless mushrooms that were still frozen. Had they told us that our 8pm booking will not be served until gone 9pm we would have gone elsewhere. Accommodation ok

Often go in here for walk in buffet breakfast or evening meal deal

Great location, breakfast, staff. We've stayed here a few times now and it's great. Only once we discovered a small old food stain on bedding. Also there's usually not enough towels for 3 people so we have to ask reception for more, but that seems to be true in all Premier Inn hotels. Otherwise everything is great.

Really good hotel in lovely Penrith. Will definitely stay again. Great beds , breakfast, and easy parking. Staff couldn't do enough for you. Brilliant ❤️

Rooms pretty average given it was £137 for a Thurs night. No proper shower just over the bath and looked like water damage around the floor which needed attention. Friendly staff and great position with parking was a real plus. No option to change rooms only 2 proper showers but in accessible rooms which were already booked.

Absolutely fabulous and friendly staff make this Premier Inn a standout choice. The hotel itself is very comfortable, living up to the chain's reliable standards. Its convenient location is a big plus, with a Sainsbury's right at the doorstep for any quick needs. Breakfast was the typical Premier Inn fare—nothing fancy, but satisfying. Overall, a very good hotel experience. Highly recommended!

They had been without having the ability to provide meals 3 days prior to my booking and yet they still charged top rates, WITHOUT ME KNOWING OR THEM INFORMING ME!

Exactly as expected. Nice room a d comfortable bed

First time to Penrith and was pleasantly surprised. Seems like a really place overall. The premier inn itself was clean and well kept, staff were friendly Very handy having Sainsbury’s on the door step, also the parking was great too

Absolutely fantastic Checked in late due to travelling the guy on reception was so lovely and helpful. Parking was so easy. Location was fab. Staff at breakfast were brilliant breakfast was delicious fresh so much to choose from already planning our next trip and we will definitely be staying with to you as one of our stops superb. Like arriving home when you walk through the door comfortable beds are Fabulous

On arrival, the man behind the desk asked me my name, and told me where the room was and that was it. Quickest check-in ever. After over 4 hours of travelling, it was not very welcoming. Did not ask about breakfast or food later on in the evening. Gave no information about when the restaurant opened. The main advantage was the room was clean . Breakfast was very disorganised on the 24th March . The hot breakfast wasn't ready on time, and the toasters were not working properly. There was no colour to them at all, but the manager said they were cooked and walked away. When I was eventually able to have a hot breakfast after the que went down , part of it was cold. When i told the manager, she went over to test the temperature of the freshly put out food, not the dish i had taken mine from. She came back to tell me it was fine and was really unfrendliy! This experince was a waste of money and the peperation for this breakfast was really disorganised. I would not stay here again after this terrible experince!

Good branch of the chain, plenty of parking and helpful staff

Just the ticket..A great place to stay in the centre of Penrith at sensible price..Value for money !

Nice premier inn but poor restaurant. Poor receptionist was also cook. Very basic menu. Deffo no frills. No draught beer, just bottle. Thank God wetherspoons just behind which was great.

Room was comfortable, food hot and tasty but it is in need of a makeover, Good restful night.

Had to ask for toilet paper twice after explaining the toilet paper that was there was shop bought. Asked for another duvet and felt questioned. Sent upstairs for a phantom duvet. No extra towel provided for partner. Also left jumper was not provided when returning for lost property. Clearly nabbed that!

Fantastic Premier Inn 👏 Arrived and checked in efficiently. After a long car journey with kids, we used the pool at the leisure centre to burn off some energy. It was cheap and cheerful. Followed by tasty dinner at Wetherspoons behind. We had breakfast at the hotel the staff were really on it with the food making sure it was refilled quickly. Would definitely return if travelling to Scotland again.