Premier Inn Penrith hotel in Eden

Good customer service ,smooth check in . Rooms were clean

Experience always tells. This is one of the nicest hotels I have stayed in. Incredibly convenient to the Lakes and yonder. Especial thanks to Erika, Elwin, Jane, Lee, Mel, and all the rest of the wonderful staff. You made my stay most enjoyable.

Awful noise issue, loud from all angles, doors slamming. Noise from above, noise from the adjoining door which is poorly soundproofed. Do not stay on the ground floor nearer the entrance of the hotel. Sat as high up and far back as you can. I’m guessing we got put where we did because we have a child. We are a quiet family however, we will be making that clear to the next hotel we stay at. We won’t be staying at this hotel again. The TV didn’t work either.

In the centre of Penrith with plenty of free parking, what more can you ask for. As all or at most Premiers the room was clean as was the whole hotel. Staff pleasant and helpful

Perfect spot for all amenities, nice restaurant, and the staff all very pleasant. Very comfortable bed.

Great hotel situated in the middle of penrith, easy, free parking. Excellent value if you get the offer of breakfast included (which was really good!) have used this premier inn a few times, and highly recommended.

I am a cleaner in New Square Area,and often I do clean near the entrance door Hotel,for which the staff there appreciates rewards me with a coffee. I can't say the same thing about the manager Callum ,who insul me no reason( shows me in public the middle finger, and ask me to perform services in exchange for £2 and some food)injuring my dignity. I have prouve screen shot text. With all my respect, I ask the superior management, to take attitude, because the situation is not the first time

Perfect stop off for our trip to Scotland. Met our expectations when it comes to a Premier Inn. Staff were very friendly and efficient. Car park is that of Sainsbury’s (and you register your car once checked in) - super handy for a little shopping before we left the next day! Great value for money.

Lovely staff! Clean room. But room noisy. The bed would shake every time people walked past the room or moved around upstairs. Maybe not great sound proofing.

My son and daughter love coming here for breakfast. Staff are always lovely.

Despite such a pleasant hotel and a great gentleman on reception, the people in the room directly above us were stamping around like a couple of elephants. I did complain to the receptionist, who did go and ask them to tread more quietly, but after he did this, the inconsiderate idiots in the room above started stamping louder. I will be complaining again in the morning, because for a big, professional hotel like this, it should at least have sound proofing on the floors and ceilings. Date is 15/11/24

Do not eat at this place. Absolutely diabolical. Waited 45 minutes for tasteless mushrooms that were still frozen. Had they told us that our 8pm booking will not be served until gone 9pm we would have gone elsewhere. Accommodation ok

Often go in here for walk in buffet breakfast or evening meal deal

Great location, breakfast, staff. We've stayed here a few times now and it's great. Only once we discovered a small old food stain on bedding. Also there's usually not enough towels for 3 people so we have to ask reception for more, but that seems to be true in all Premier Inn hotels. Otherwise everything is great.

Really good hotel in lovely Penrith. Will definitely stay again. Great beds , breakfast, and easy parking. Staff couldn't do enough for you. Brilliant ❤️

Rooms pretty average given it was £137 for a Thurs night. No proper shower just over the bath and looked like water damage around the floor which needed attention. Friendly staff and great position with parking was a real plus. No option to change rooms only 2 proper showers but in accessible rooms which were already booked.

Absolutely fabulous and friendly staff make this Premier Inn a standout choice. The hotel itself is very comfortable, living up to the chain's reliable standards. Its convenient location is a big plus, with a Sainsbury's right at the doorstep for any quick needs. Breakfast was the typical Premier Inn fare—nothing fancy, but satisfying. Overall, a very good hotel experience. Highly recommended!

They had been without having the ability to provide meals 3 days prior to my booking and yet they still charged top rates, WITHOUT ME KNOWING OR THEM INFORMING ME!

First time to Penrith and was pleasantly surprised. Seems like a really place overall. The premier inn itself was clean and well kept, staff were friendly Very handy having Sainsbury’s on the door step, also the parking was great too

Exactly as expected. Nice room a d comfortable bed

Absolutely fantastic Checked in late due to travelling the guy on reception was so lovely and helpful. Parking was so easy. Location was fab. Staff at breakfast were brilliant breakfast was delicious fresh so much to choose from already planning our next trip and we will definitely be staying with to you as one of our stops superb. Like arriving home when you walk through the door comfortable beds are Fabulous

Good branch of the chain, plenty of parking and helpful staff

On arrival, the man behind the desk asked me my name, and told me where the room was and that was it. Quickest check-in ever. After over 4 hours of travelling, it was not very welcoming. Did not ask about breakfast or food later on in the evening. Gave no information about when the restaurant opened. The main advantage was the room was clean . Breakfast was very disorganised on the 24th March . The hot breakfast wasn't ready on time, and the toasters were not working properly. There was no colour to them at all, but the manager said they were cooked and walked away. When I was eventually able to have a hot breakfast after the que went down , part of it was cold. When i told the manager, she went over to test the temperature of the freshly put out food, not the dish i had taken mine from. She came back to tell me it was fine and was really unfrendliy! This experince was a waste of money and the peperation for this breakfast was really disorganised. I would not stay here again after this terrible experince!

Just the ticket..A great place to stay in the centre of Penrith at sensible price..Value for money !

Nice premier inn but poor restaurant. Poor receptionist was also cook. Very basic menu. Deffo no frills. No draught beer, just bottle. Thank God wetherspoons just behind which was great.

Room was comfortable, food hot and tasty but it is in need of a makeover, Good restful night.

Had to ask for toilet paper twice after explaining the toilet paper that was there was shop bought. Asked for another duvet and felt questioned. Sent upstairs for a phantom duvet. No extra towel provided for partner. Also left jumper was not provided when returning for lost property. Clearly nabbed that!

Fantastic Premier Inn 👏 Arrived and checked in efficiently. After a long car journey with kids, we used the pool at the leisure centre to burn off some energy. It was cheap and cheerful. Followed by tasty dinner at Wetherspoons behind. We had breakfast at the hotel the staff were really on it with the food making sure it was refilled quickly. Would definitely return if travelling to Scotland again.