Premier Inn Northwich South hotel in Cheshire West and Chester

I like this hires was so good for me and my family the price as well good

I'm absolutely stunned that one of the UK's largest hotel chains is managing to run a business without guest rooms having fully functional heating in the middle of winter. I had to go to reception in the middle of the night in my pijamas to enquire about heating not working. A staff member came to turn it on for us but I had to go back again 20 minutes later because the radiator was still stone cold. I was then told by a different member of staff the next day that several of the rooms heating was not working, and I was advised that if I wanted to complain that I should call the customer services number. (I was literally standing at the reception desk having this conversation - It was like something out of a comedy sketch) The staff were friendly and rooms were clean but there was nothing 'premier' about this Premier Inn.

Pretty good hotel for it's price. Plenty of parking, good location and friendly staff

All as expected. Convenient location.

Expected better! damp and mold in the room 😔

Staff are really welcoming, helpful, and friendly. The bathroom didn't have any toothpaste and only had those nasty liquid soap dispensers strapped to the wall above the sink and by the shower. The bed was comfy, and the sheets were clean. The TV was good, and there were tea making facilities with English breakfast tea and coffee available. There were plentiful power points for charging phones, etc. There were also ramps for wheelchair access. Plenty of free parking. There was also a limited amount of Free WiFi, more if you paid extra for it.

Not exactly the Ritz and annoying that they didn't advise me that the restaurant and bar were shut for most of my stay when I booked in for the week.

Great night's sleep. Food good too 😋

Lovely meal. It made a nice change to have full waitress service & not having to go to the bar to order your meal

Pleasant overnight stay here, room and bathroom spotless, thanks to the cleaning staff. Family pub style food with lovely friendly staff.

Building is a bit run down but room was fine , beds as you would expect at a premier inn. Breakfast was a bit of a nightmare , 55 minutes to get a breakfast is very frustrating. We sat at our table at 10am and the food came at 10.55am, there were no pancakes ,no pastries left a few slices of bread and by the time our breakfast came the drinks etc were all being packed away. Very disappointing

AVOID THIS HOTEL AT ALL COSTS There is undoubtedly nothing premier about this hotel; our stay (which didn't happen) turned into a hotel nightmare. We are a middle-aged couple who were attending a family birthday party in Northwich, and unwittingly booked to stay at this god-awful hotel. While checking in at the reception desk, we complained about the additional charges, as we felt it was a little unfair, considering we had arranged for our wider family to stay at the hotel also. In response to our complaint, the receptionist was particularly dismissive, repeating company policy. When I asked the receptionist to escalate the matter to her manager, she refunded me! - Outraged by the attitude of the staff on arrival, we retired to our room to get change. Upon leaving the hotel to go to the venue, we noticed the receptionist and other staff sitting on the curb directly outside the hotel entrance. It looked very unprofessional, like a youth club hangout. I saw the staff looking directly at us, smirking and snickering. When we returned to our room (on the top floor), neither keycards were working. I didn't suspect then, but now I believe the staff may be behind this as a sick practice teenage joke. When we went to the reception to complain about our keycards - the replacement receptionist was rude beyond belief and told us that my partner and I had been put on a 'Watch Guest List' because we complained earlier that day. When my partner challenged him about his rude and unprofessional demeanour, and then, he said, "That's it! I am calling the police! You have to leave the hotel." My partner and I, along with the other guests in reception, were gob-smacked. To make matters worse, they refused to return our belongings from the room until the police turned up. The police didn't attend, likely because it was a juvenile and civil matter; however, this poor excuse for a hotel kept us waiting outside in the rain and weather for hours before returning to our property. lucky for us, we lived locally, and it was only 35 minutes taxi ride home. However, we had to leave our car behind, causing more costs to get the car home the following day. From my experience with Premier Inn, they are a Mickey Mouse company. I didn't expect a luxury room, but at least the basic customer service with friendly staff. You don't expect to be booted out of a hotel and the police called upon you for making a complaint. Premier Inn has a lot to answer regarding dealing with customers and complaints.

Good clean hotel room, decent facilities, reasonable price, friendly staff, however when we arrived there was only one member of staff on reception and a large influx of people, so maybe an extra staff member is needed on a Saturday afternoon ☺️

Great hotel, staff are super friendly and very helpful. Lovely hand written note in the room with some biscuits on arrival which is a great touch.

Brilliant location and pub next door.