Premier Inn Maidstone (West Malling) hotel in Tonbridge and Malling

Great location if you are looking to get an early ferry or train to Europe.

Awful hotel you get a megawatt allowance per room and it shuts off your heating when you reach this limit. My mother had to sleep in layers of clothes to keep warm! A my parents only got 1 towel between the 2 of them. Shocking stuff!!!!

We came in for breakfast and Lauren was very helpful and polite. Thank you and we will definitely come back

When we arrived, the hostess was adorable and very helpful, on the other hand you shouldn't be a stickler for hygiene, we were waiting for our room to be ready and we entered the hotel restaurant, there was a smell similar to that in a geriatric room, and the toilets smelled very strongly of urine, my feet stuck to the floor, I wanted to use paper it was sheets of Kleenex without a box placed on the dusty radiator and when it was time to wash myself hands, the soap dispenser remained in my hands... what can I say, we decided to pass on the room but no refund was possible, move on because for the same price in Maidstone, you will have a superb hotel in Orida and impeccable service

This Premier Inn located in Leybourne is very well connected to major road routes. Do be aware the roads are highly contested at peak travel times. The hotel itself is the usual good clean standard and I can always get a good nights sleep in the comfortable bed. The only current problem is the restaurant and bar next door. Premier Inn has recently taken over the bar and restaurant that was closed by the previous owners. They intent on relocating the kitchen and restaurant Snd adding more bedrooms. The current staff ration dealing with breakfast is far from adequate. One member on front line taking hot food orders and seating people and refreshing the self service areas and one or two staff in the kitchen. The breakfast is good value but be prepared to wait at weekends. The evening menu is very limited to basic heat and eat items like chips, pizza, pasta and frozen fish. Not the usual standards you’re used to if you’ve patronised the establishments over the years.

Hotel is in the backend of nowhere. Room was ok, clean but not very comfortable. Breakfast service was terrible. Waited nearly 40 minutes for some poached eggs and sausages when the restaurant was quiet, for the sausages to come out hard and burned and the poached eggs were rock solid. Overall, not very good in any aspect for me other than cleanliness. Very poor from a nationwide chain

Had a lovely stay for a couple of days. The staff were all very friendly, welcoming and good fun. They were very helpful with local information and recommendations. The room was spotless and quiet.

Top tier service waiters Name was bogdan and wendy very nice to me and my family and fast services.

Done a few nights in here. Good location as its so close to the motorway. Has shops not to far away that you can get most items from. The restaurant has changed now so it only serves customers of the hotel now so you dojt have to mix with the riff raff off the street 😂😂 Good size car park and good lighting. All in all it's a place to sleep and it gives you that so can't really say much else. Oh yeah the prices have SHOT up in recent years but that's the same across everything so what can you do.

Very dissapointing! There was no hot breakfast food available told a few different stories from staff the reason why. They blamed a supplier issue but no effort was made to get supplies from elsewhere. People where smoking weed in the doorway, everything is looking a bit dated now and needs a refurb wouldnt stay here again

Room was clean and tidy and staff were really friendly, loved Wendy as she goes above and beyond, nothing was too much. The restaurant next door served good food all be it a limited menu as they are waiting to extend the hotel and make a new restaurant area. Would certainly stay again. Thank you guys for a pleasant stay.

Had a lovely stay. The rooms were very clean and the staff were lovely. Will come back again soon.

Stayed at the end of September at West Malling Premier Inn. Lovely stay, quiet and clean room. Staff friendly especially young housekeeper, Maddie. A credit to the hotel. Thank you for your help Maddie.

Do not waste your money coming here. They have reduced the evening menu with only 3 microwaved pastas 2 curries and fish n chips available and it still took forever to come. I've stayed in many premier inns but food wise this is by far the worst you will experience. Staff are robots as well

Massive thankyou you to Wendy on reception. She couldn’t have been more helpful! Everything was said with a smile and nothing was too much trouble! Thankyou again for making this a memorable stay!

Stayed at the hotel a few weeks ago and the staff were so friendly and always happy to help. Location was good as it wasn’t too far from shops and restaurants. Food served at the hotel was good value for money. We had such a lovely stay and would definitely book again

I chose this hotel as it was a perfect location for a business meeting that I had to attend the following day. I was very impressed with every aspect of my stay. The girls on Reception were both friendly and very helpful. My room was clean and comfortable and I had an excellent night's sleep. I did not eat in the Restaurant so cannot comment on the food etc but will certainly give it a go next time I stay.

The entire room smells of thick bleach, which gives me a sore throat. The location is suitable for our purpose (might not be suitable for others as it’s in the middle of no where just off the motorway.)

Really great experience, amazing!

if i could marry this hotel, i would

Great location, affordable and met my expectations, staff should be thanked for their service and professionalism Will certainly return when back in the area

You get what you pay for.... Average hotel. Key to note check all amenities as you check in. Toilet was missing toilet roll.

Wonderful staff clean only downside was poor network signal but they gave me free ultimate WiFi for free lovely staff

Brilliant service from reception to housekeeping Room was spotless.

The staff, apart from the slightly Prima Donna chef, are lovely. The same 3 women seemed to be on 24 hour duty and yet we're all smiley, warm and welcoming. The place though, especially the attached pub/restaurant, seems to be on the verge of closing. In the bar, there's nothing on tap, just bottles and cans in the fridge. To say the menu is limited is an understatement (we were warned of this though, but having been travelling for about 14 hours, we couldn't bring ourselves to walk to the next closest place doing food). The water pressure in my room fluctuated to the extent that the shower wasn't really useable, apart from in the middle of the night presumably as nobody else was using water. My colleague had a room where the telly was broken. There's absolutely no phone reception, and whilst premier inn do offer free WiFi it's never the fastest. You can pay to upgrade if you want. The real corker was breakfast over in the semi closed pub. I asked for toast. The chef refused 😁 The toaster wasn't working and he point blank refused to use the grill to make toast. I know there was bread, one of the staff grilled herself some toast. What kind of chef refuses to grill a slice of bread at breakfast for a customer? And it wasn't because he was busy, there were 3 people, including myself, in the place. You've gotta laugh. It's not like he's cooking haute cuisine is it? And being that you have to pay for the cooked breakfast it's a bit rich for the chef to refuse to cook it. All in all, the women who work there were wonderful and commendably upbeat in the face of adversity. This place is tolerable for a night, but if I go back to the area I'll stay somewhere else.

Check in went very smoothly & the room was clean & tidy.In particular the breakfast was excellent.Niall the restaurant host was cheery & helpful.I would stay here again.

Very pleasant stay - room was clean, staff were friendly and the food was good!

Had a lovely stay! The beds were comfy and the room was very clean, could not recommend enough!

I stayed here 2 weeks ago, the hotel seemed busy, but I could not fault the attitude and helpfulness of all members of staff. Our room was ready on arrival, very clean and comfortable, thank you for a great stay.

Room as good as normal. The poor review is due to the closure of the food / lack of it that is next door.

Stay away guys, I had a bad night at the Premier Inn at Castle Way Leybourne Way West Malling. It all started when we were checking in, the receptionist was busy cleaning someone else's room and getting their room ready, that’s why we were waiting to be served. we paid for our room, then had to wait for the room to be ready and she said it was only her working there. As soon as we entered the room, the smell hit us. It was a very musty moldy smell, but we settled in, so jet lagged and wanted to just sleep. Within a short time my wife found it hard to breathe, was coughing and had to leave the room. She must be allergic to mold., but something bad was going on in that room. We were moved to another room, the room with the noisy neighbour. Curtains falling down but we just went to bed. We could hear them upstairs walking around till 1.30 am then the snoring I would never stay here again!

Lovely historic place plenty to see and do.

The best customer service we've experienced so far on our month long vacation.