Premier Inn London Bromley hotel in Bromley

The room was quiet, and we had a large room at the end of the corridor, which meant as it wrapped around the building in an almost U shape there was a lot of floor space. We didn't but if you were going to try and watch TV from the bed, the person on the left looking at the bed would be able to see, the person on the right would struggle as the wall would block some of the view. As I said we weren't there long enough to watch TV, but if you were staying with children or business, that might get a little annoying. I'm sure Premier Inn also used to give you two pillows on your bed each, as there was only one it was a little uncomfortable on your neck. Only when we left in the morning did we find there were mor pillows in the bag in the wardrobe part, where the extra towel was.

Booked for 1 night but ended up staying g for 3. I had a long drive the next day and wasn't feeling great do booked a 2nd which became a 3rd. Staff were great if a little bemused with my stay. Special mention to Roy whom I saw on my check in at the bar and my check out on reception. He had helped me with a few things on arrival, heard i wasn't to well, and was very polite asking if im ok etc. Thanks

Enjoyed my stay, staff were very nice and friendly, bed was really cozy, food was OK, better than I thought it would be, location was easy to get to, it's probably the best I've stayed in for a long time, would definitely go there again!

Not the prettiest views, but ideal location to have a fun night out. Service got 3 stars because no one of the staff warned us they do fire drills on Mondays at noon. If they had, it would've been 5 stars.

Centrally located with nice clean comfy rooms with onside restaurant serving the best breakfast I've ever had at a prem Inn

Have stayed here a number of times and always have a good experience...Martin on front desk and Joseph have both gone above and beyond for me a few times great premier inn great staff

I left my keys behind so I called over and over to get no response, they do not answer the phone or bother to contact me via email to let me know my belongings had been handed in or found by a cleaner. As if the staff are busy of a night there is no reason they cannot answer.

Excellent location. Rooms good size. Staff friendly, helpful and efficient. Easy check-in and out. Breakfast ok but hot food had been overcooked under heating lamps.

Food is awful. Rooms are decent. That's about it. It's a premier in, not much else to say. Staff were lovely but everything took very long whether they were busy or not.

AVOID AT ALL COST. This is the worst hotel when it comes to customer service. I have been ignored for weeks since I booked my reservation, they don't reply to emails, their website has errors and doesn't allow changes, and I will lose my reservation due to their horrendous and unprofessional customer service.

Stayed at PI Bromley last Thursday. Some hours after checking out I realised couldn't find my wallet. Eventually went back to hotel. Staff had found the wallet and had it labeled up with the room number. PI staff were brilliant. Many thanks.

Handy location to visit my son who lives and works in London. Pleasant room, friendly helpful staff and good food.

Rooms were just okay, staff were nice, location is great

A decent Premier Inn, clean and modern rooms.

Hotel ok. Large room, large bathroom (only the foil in the shower 🤮). Overall impression ok.

Amazing hotel , very clean when you walk in . You’re greeted by very friendly members of staff who will do anything to help. When your waiting to get in your room there is free cold waters you can help yourself to free milks , coffees and tea for your room . We did the deal for breakfast and dinner it’s worth as as You save money . Had a pina colada cocktail with dinner was lovely and not that expensive. Breakfast was amazing they even let us take a few extra bits home in a tray and bags . I will definitely be staying here again the staff and wonderful and very helpful . So if you need a room in Bromley I suggest staying here plus it’s in a fantastic location .

I pain to get to. Car park is a nightmare, getting up to the hotel is even a bigger nightmare. Service was good

I've just got back from my second trip here for work and have to say I am looking for somewhere else to stay next time. The location is fab and the staff for most part of friendly. However was unfortunately awake from 3:15am this morning with an alarm going off in the location for over an hour and then again at 7am although not the premier inn. I appreciate that it isn't their fault. However went to reception at 4am as couldn't sleep through it and the staff didn't know what was going on, where is was going off or what was being done. They also didn't apologise at the time or when I checked out either. The bed was off one of the wheels so on a slight tilt (bit manageable) and there was a strong sewage smell in the bathroom. Disappointed with a bad night's sleep and an apology or acknowledgement would have gone a long way.

I booked a family room for my family of 2 adults and 3 children for 4 nights from May 9th to 13th. When we arrived to check in everything was great, friendly staff. We only left our luggage for a moment and then left the room straight away to go out for dinner in the evening. When we returned, the baby bed that had been forgotten was also there. The room was very small and had nothing to do with a family room. The bathroom was moldy and smelly and the room wasn't clean. The window couldn't be opened. Since there was no one at the reception and it was already late, we spent one night at the Premier Inn. The next morning we immediately fixed the defects. I asked for another room because it was a health risk for the children. I was informed that you can only offer an alternative for one night. What's the point of one night if I then have to look for a new room for the two remaining nights. The receptionist told me that I should contact Guest Realizations using a form. We looked for an AIR bnb and found it. After I got home, I contacted Guest Relations using the form. Premier Inn advertises a good night guarantee. Unfortunately, this is nothing more than warm air behind it. After waiting over a month for a response (because the affected hotels in Bromley were unable to select the drop down list), they apologized but refused to provide a refund. The reason is that we did not accept the offer for a different room and left on our own initiative. My partner and other people witnessed this incident. Even after repeated requests to check this again, we were informed that this decision is final. A little tip If this happens to you, write down the name of the receptionist and have this incident signed. I've never experienced anything like this in my life. To be lied to so boldly. I will definitely never visit Premier Inn again nor will I recommend it. Absolute disaster, and the guest relations were also unusable.

Great location Clean room. Excellent all round really.

Ideal for visiting London. The hotel is in a city full of shops and restaurants, the train station is a 2-minute walk away. There are direct trains to the center of London that only take 16 minutes and others in only 30. Breakfasts and dinners with very good food, and the best thing is the very attentive, friendly and professional staff. When I return I will repeat.

Stayed here a number of times this time the last. In family room 402 and aircon broken. Room running at 24% with no possibility to open windows. Staff worked like dogs have no solution. Completely unacceptable.

Rooms smell of smoke, not enough staff to help check in guests and serve at the bar.

Excellent welcome and very friendly staff It was a very pleasant stay.

1) no facility to drop off passengers in safe manner without incurring car park charges. 2) very difficult to locate the lift to get to the inn with large luggage. 3) not enough clear signage.

Lovely place, nice and clean, good food and great location

Very comfortable clean rooms and bathroom, breakfast was hot and delicious. They will prepare vegetarian breakfast on request and bring to your table. Self checking options available also.

Wouldn't normally give chain hotels 5* but this was absolutely ideal for my stay. Rooms a good size, clean and quiet. Underground, secure and cheap car park. Receptionist was very professional especially as I was double tired when I arrived and the public transport links into Central London via Lewisham were excellent. I didn't try the food as I was up and out early, but I'd be surprised if it wasn't good. Definitely recommend.

No one on reception upon our arrival, all staff were in a room. One member of staff had her young son, aged about 7 with a fob around his neck, walking a round all day for a few days. He was collecting crockery from tables and doing unsuitable jobs for a child, mixing amongst the guests. Rude staff at times and as English is not their first language hard to understand at times. Rooms were scruffy and not clean, I wped the bathroom floor with a tissue as was wet and the tissue was black! Parking was terrible, no hot water in restaurant to make tea as machine was broken. No CUSTOMER SERVICE!

Excellent and convenient hotel for tourists, great staff. Hotel has a restaurant and bar and close to shops , transport just a few mins walk

I loved staying there, really nice rooms. Great people and amazing food. Will definitely come back

Loved it here.. Also the location,so near to Wetherspoons,restaurants and Bromley shops..Car park opposite.. We loved our Premier Inn Breakfast..made a great finally to our stay at Premier Inn with our family...

Arrived Saturday afternoon. Queue of 3 people waiting to check in. One person waiting to complain. Automated check-in didn't work. Male staff member behind the desk is very slow to check in. A female staff member came and helped him. The complaint was that he was in an expensive room , had asked for his room to be serviced, and it hadn't been done. The female said all they could do now at 15.30hrs was offer clean towels. We eventually checked it. The car park was close, and our ticket was validated for £5 charge. This is a great touch! Room 123 appeared clean,but when I dropped a lid to something, there was a chocolate wrapper under the bed. There was only one hand towel for 2 persons,but they were clean. The bathroom smelt of damp mop but was acceptable. Breakfast saff when they came to seat us were friendly. It looked clean and tidy but food seemed limited Disappointed that there was no bacon for my half full english. £10 is a lot of money for an englush without bacon.If we had known there was a wetherspoons a short walk away, we would have gone there.We have stayed in a lot of Premier inns. They are all basically the same, basic and clean with crisp white linen and towels, but this one is not the best we have stayed in. Won't choose this one again if in the area.

Recently stayed here for 6 days and was very happy with the hotel and the staff are amazing,we were very well looked after especially by Natasha(I think that's her name), thank you for a wonderful stay ❤️

Went to this hotel for 1 night stay for a celebration. Rooms was clean and comfortable lots of restaurants near by. Wide range of breakfast to choose from. WOULD come to premier inn again

Hotel que funciona con tarjeta entrando y saliendo. Si no lo pides expresamente no te "hacen la habitación"

Absolutely horrendous place, second time here. Was told at check in not to book a table for food, so when turning up for food being told it's 1 hour 15 wait is totally unacceptable. "FREE" WiFi also never works. Luckily I'm only here for work. I'd strongly advise that this place is avoided.

The restaurant is the worst experience I've had in a good few years. Three of us went, person 1 got his main and starter at the same time as person 2 got their main. Person 2 then received their starter shortly after. After they had both finished I then received my side and my main, ten minutes later I got my starter that I couldn't eat Because I had already finished my main and side before it was brought out. I did try it though and it had enough salt on it to kill every slug in 3 miles. Still got charged for it even though it was brought out 20 minutes after everyone else's mains and inedible

Un hotel nuovo e di buon gusto, raffinato e molto ben strutturato. Il Wi-Fi funziona perfettamente. Camera molto bella e confortevole. Bagno molto buono. Acqua calda a tempo pieno. Televisione nuova, grande e di dimensioni perfette. Molto ben strutturato per chi vuole godersi la colazione, con strutture e servizi a disposizione degli ospiti. Molto ben posizionato. Sicuro. Accogliente per la famiglia in vacanza. Perfetto anche per chi lo usa per lavoro. Lo consiglio con lode.