Premier Inn Epsom South hotel in Reigate and Banstead

Please note our following concerns: Understaffed, with reception often left unattended so that staff could help in the restaurant/bar. Dated and shabby decor in all public areas - inside and out. Stuffy corridors with a strong musty smell and carpets not cleaned. Tables left uncleared in the restaurant for long periods and tables not cleaned properly leaving them sticky to the touch. Lack of choice at breakfast - certainly not as advertised with little choice for vegetarians, and the food was not always warm - with an insufficient supply of clean crockery and hot drinks. The room was exceptionally hot and stuffy, even with the one small window open. This made it extremely difficult to sleep and the one small fan provided was ineffective. The bathroom was not cleaned properly with the shower curtain hanging to the rail by only a few shower hooks. WiFi reception was poor. And finally, within hours of eating the cooked breakfast on the second day, my husband became ill with vomiting and diarrhoea as a result of suspected food poisoning. This has resulted in him being confined to bed over the weekend and having to take today (Monday 2nd Sept) off work! We certainly believe that our 2 night visit was not worth the £237 we had to pay upon arrival. Therefore, we would appreciate it if some sort of compensation would be considered as reparation for our below standard stay

Unable to cool the room below 26.5°c Cigarette burns on the window sill, torn and dirty net curtains, heavy curtain was hanging off the rail. Breakfast was awful. No sausages, no pastries, no ordinary tea bags ( flavoured tea only), coffee machine out of order, dirty, stained cups, chipped tea pots. The whole place needs a complete make over urgently.

The only issue with this premier Inn is the slight lack in parking spaces. Other than that it's lovely and quiet compared to others I've stayed in. Staff were friendly, rooms were to usual good standard, would highly recommend.

Fantastic stay lovely lady on reception Laura who check us in even ask if we wanted help with our cases can not fault this hotel and would definitely stay again as it’s local to family

Management in the restaurant don't know what they are doing. The staff are annoyed because they don't have proper training. Used to be decent but needs a duty manager that knows how to manage if its going to survive and have staff that enjoy their job and returning customers