Premier Inn Epsom South hotel in Reigate and Banstead

Stayed here for work,nice hotel quiet and close to local shops and takeaways have a restaurant on site aswell. Rooms are clean tidy and well kept.The staff are great always so friendly and helpful and happy to assist however they can especially Lilly she is always smiling and pleasent and a pleasure to deal with definate assest to the hotel.

Very good INN and easily accessible

Stayed here after an early hours arrival from Gatwick before driving home. There's no lift & we had large suitcases, luckily the receptionist helped carry one case up which was appreciated. The room was small but fairly clean. Only one towel provided for the two of us. We had breakfast before setting off which was awful. Ordered the hot food rather than the usual buffet I expect from a premier Inn. It took 45 minutes to arrive and everything was cooked to death and stone cold. The self serve hot food was then put out for other customers minutes after our food was brought out. The coffee machine wasn't working either but plenty of toast and cereal options. Used the toilet before we left. Couldn't see ladies toilet, although there was a male toilet. Used the disabled loo as we'd already checked out. It was absolutely filthy. Disappointing for a chain hotel, and grateful it was only one night!

Stayed there last week as the wife had a late discharge from the local Hospital and had to return early the following day...The Staff ...Adam @ i think her name was Laura where Amazing understood our dilemma and couldn't do enough for us...Great advert for your company...And lilly who checked us out the following day was fabulous...

We have stayed here three times over the years but our stay recently was awful. The room smelt terrible. It was freezing cold. The whole building was so old and filthy looking. The bed was comfortable though. At breakfast I kept having to ask for general things like milk and butter. I will not stay here again

Spacious room with all necessary amenities. Service was great, always met with a smile and really helpful staff and even though it was only one night, they took time to banter with the customers which I felt was lovely. The desert was amazing!!

Nice hotel, clean and comfortable rooms. Always rested easy here.

It's really difficult to access the road. is weird out front, no fault of the hotel, though. rooms were lovely, clean, and had what we needed. manager had very weird eyebrows, haha, and was lovely girl, though. food in the attached pub was nice and all staff are lovely would stay again.

Lily is a peng thing tho still and actually really at her job Deserves bank

Please note our following concerns: Understaffed, with reception often left unattended so that staff could help in the restaurant/bar. Dated and shabby decor in all public areas - inside and out. Stuffy corridors with a strong musty smell and carpets not cleaned. Tables left uncleared in the restaurant for long periods and tables not cleaned properly leaving them sticky to the touch. Lack of choice at breakfast - certainly not as advertised with little choice for vegetarians, and the food was not always warm - with an insufficient supply of clean crockery and hot drinks. The room was exceptionally hot and stuffy, even with the one small window open. This made it extremely difficult to sleep and the one small fan provided was ineffective. The bathroom was not cleaned properly with the shower curtain hanging to the rail by only a few shower hooks. WiFi reception was poor. And finally, within hours of eating the cooked breakfast on the second day, my husband became ill with vomiting and diarrhoea as a result of suspected food poisoning. This has resulted in him being confined to bed over the weekend and having to take today (Monday 2nd Sept) off work! We certainly believe that our 2 night visit was not worth the £237 we had to pay upon arrival. Therefore, we would appreciate it if some sort of compensation would be considered as reparation for our below standard stay

Unable to cool the room below 26.5°c Cigarette burns on the window sill, torn and dirty net curtains, heavy curtain was hanging off the rail. Breakfast was awful. No sausages, no pastries, no ordinary tea bags ( flavoured tea only), coffee machine out of order, dirty, stained cups, chipped tea pots. The whole place needs a complete make over urgently.

The only issue with this premier Inn is the slight lack in parking spaces. Other than that it's lovely and quiet compared to others I've stayed in. Staff were friendly, rooms were to usual good standard, would highly recommend.

Fantastic stay lovely lady on reception Laura who check us in even ask if we wanted help with our cases can not fault this hotel and would definitely stay again as it’s local to family

Management in the restaurant don't know what they are doing. The staff are annoyed because they don't have proper training. Used to be decent but needs a duty manager that knows how to manage if its going to survive and have staff that enjoy their job and returning customers