Pizza Express Banstead in Reigate and Banstead

Big airy restaurant with lovely staff and great food

This is a nicely presented restaurant, food is ok, unfortunately however, the service is terrible .... we waited 10 mins to be seen or even acknowledged at front of house and seated despite a large que forming. After being seated it took ~25 mins to be seen for drinks order etc, (had to ask/beg for service), starter to main 50 mins!! remainder of the evening was a struggle to get any attention, staff simply are not interested ... in fact staff are too busy attending to the take-out (Uber Eats etc.) orders, packing Pizza box's, while in-house customers waited. Honestly PREZZO you have other local completion close-by that offer same food and far BETTER service .... after MANY loyal years of visiting PREZZO, we will now be going there in the future!!

I have had my kids party here at pizza express Banstead. The staff are amazing. The kids and parents had such a good time. The party host farooq is amazing and kept the kids entertained . I would really recommend if you want a relaxing birthday party

Wouldn't go back freezing cold restaurant. average food don't take cash

One of our go too restaurants in Banstead. We get 25% off with meerkat meals and blue light card. Food is excellent abd so is the service. Stunning decor too!

My chicken caesar salad was superb and the fries are to die for! Great place to go eat if you have missed lunch and you don't want to wait until the evening! Had the Sicilian lemon meringue pie wow! Just great food!

Food was OK. Staff surly not at all friendly. Never asked whether I have any food allergies which I do. When I told a waiter this he shrugged and said that I should have been asked!

Main course disappointment and should have spoken up at the time…Impromptu Sunday date night with wife at Banstead Prezzo - a known quantity having eaten there many times in the past, but not recently. Starters quickly served and as expected. My main classic pepperoni pizza looked ok, but after a few minutes in just hard, bland base and tasteless topping… I’ve had better frozen pizzas from Asda. Where was the fluffy, crispy outer crust, authentic flavoursome pizza oven base and mouth-watering ingredients? I only persevered as I was extra-hungry. Definitely not worth the price. Wife’s Carbonara was over-sticky and bland. Was the end-of-day sitting a factor, or a general drop in standards at play? An underwhelming experience for our hard-earned money.

I arranged for my childs birthday party here and it was great fun. the children had an amazing time and the parents enjoyed themselves too. our host was so attentive and friendly. the experience was 100% and through the experience, it will be something some others are going to consider for their children's party. it is very reasonably priced at £14.95 per child, you get dough balls, good size pizza to make and choose a selection of toppings and ice cream. they cater very well to any dietary requirements and are very attentive to this. we had our own section of the restaurant and was so relaxed, everyone gets involved. my child thoroughly enjoyed themselves and loved every minute of it.

Excellent service provided by Dee, great atmosphere, food was lovely.

Found it a bit expensive for what it is.

Loved the food, excellent service, lovely decor

An order of Bottled water turned out to be a 1l bottle for a fiver. Was not mentioned that they dont have smaller bottles. The salmon pasta was just “meh”.. margarita pizza that was ordered turned out to be just tomato sauce with pizza base - have to say this was corrected when raised. Its very disappointing when restaurant experience becomes less than expected especially when all costs are on the rise. The minimum customers expect is value for money.

Over priced for decent food defo no 5 stars

The new female manager that has recently taken over is a fantastic ambassador and great asset with her professionalism and courtesy to customers The food is very good Highly recommend

As always, the service is outstanding staff are very friendly but professional Food is always nice and comes out hot, The atmosphere is always pleasant.

Booked last minute and was served by Dee. Food was fab as always but the service was an absolute stand out thank you so much xxx

Beautiful and very professional establishment and employees.

Hadn't been to one of these for years, I now know I haven't missed anything. Definitely a good branch, with attentive staff, unfortunately food is bland and all our dishes were served luke warm. Wouldn't bother going again.

Went inside and was told to wait while staff chatted.not good! Waited about 10 mins before being seated and then it was just near the entrance and not realy inside main place.staff need to learn how to treat people better

Staff very friendly, food very good, the decor needs updating which we have been told is happening very soon which is great news!!!

Were invited to our friend's daughter's 6th birthday - a pizza making class! The kids had a wonderful time, it was beautifully hosted from start to finish and of course they loved eating the delicious pizzas afterwards. Totally recommend

We were upstairs, no atmosphere or waitress for much of the time. Very slow to take drink order and 50mins before food order. Drinks were served out of order. Food arrived staggered, one arrived after some had finished. £100 taken off for 7 people but evening ruined.

Had an amazing time at Prezzo, the Salad and the Pizza was great! Definitely worth going again.

Restaurant very cold had to keep your coat on and food very basic and doesn’t match the price waitress had couldn’t care less attitude

Wonderful food with excellent service. All that you could ask for. Thank you

Great restaurant. Always great food and great service

Really great food and lovely service! Would go again

Manager Albert very professional and helpful. Great place.

A number of us went to Prezzo for a Christmas meal. We noticed that there were very few waiting staff available and had to ask a number of times for the festive menu, tapwater, alcoholic drinks and so on. Each time we came to a new course, we needed to ask again for menus and attention. Three of us chose to have the spaghetti with crab and chilli. Unfortunately, the chilli was so strong that it completely overrode the dish and two of us ate less than half, with the third person eating a little more. We brought this to the manager’s attention, however, nothing alternative was suggested or money knocked off the bill. The tiramisu dessert was very stodgy, claggy, and over-sweet. Again, and highly unusually, a number of us were unable to finish it. All in all this was a really disappointing meal. Paying over £50 service charge for a distinct lack of service was also not ideal.

The worst service I have seen in ages. We chose to have our work Christmas dinner. That was the biggest mistake. It was very cold inside restaurant. Nobody was coming to take our order. We had to chase them up to take our orders. Food was not great. I will never go back there again. It spoiled our evening and caused us stress.

I had the Sea Bass in tomato sauce and aubergines. Just the sort of food I love. Shame they couldn't give me a piece of bread to go with it they could only offer garlic bread. Made the most of the free prosecco. Thanks Prezzo.

We had a lovely birthday celebration last night at Prezzo in Banstead. It was really easy to book a large table (total of 13 people including some wheelchair users) and they have catered to all our needs. The staff were very friendly and helpful, we felt really comfortable and the food and drinks were absolutely delicious! All my residents and staff had an excellent celebration thanks to the amazing team at Prezzo! Thank you for everything and we will definitely return in the near future!

Although I have eaten at Prezzo's a few times before. I am leaving my review for them this time as I was completely let down by the lack of a welcoming service. My husband and I stopped by to see if there was a table free last Friday night. When we entered there was no one at the entrance where the reservations are made. We waited for 5 minutes and could clearly see a waitress with long blonde hair in a ponytail cleaning glasses. She had definitely seen us but continued with her job. We assumed that if this was not her responsibility that someone else would come forwards from within the restaurant which is set back slightly. We continued to wait, we saw a waitress and a lady who I believe is the manageress talking within the restaurant, but they did not glance up and see that we were waiting and now also another lady had come in behind us. I tried to catch the lady with the blonde hair's eye or the waitresses within the restaurant but I could not. Finally the lady with the long blonde hair came out without a smile or greeting. She just looked at me inquisitively. I explained that we'd been waiting for some time trying to catch someone's eye and she did not apologise, which would have just been good manners, I said we were looking for a table for two, she said "Is it a walk in?". I said yes but by this time was really unenthused in staying at the restaurant. In fact my husband and I were so "not in the mood" for our Friday night out at Prezzos that we said thank you very much to the waitress and turned and left. We went to the Woolpack and had a fantastic meal with great atmosphere and service. Prezzos has the potential to be very good. When we have eaten there before the food has been nice and the manageress has been very attentive once we've been seated. Prezzos really need to work on the greeting of their customers and possibly set up some way of them being able to alert the staff to the fact that people are waiting.

Service wasn't good, we arrived 2.30ish there were only two other tables occupied however our order was taken fairly swiftly having eaten our main course the plates were removed but no mention of deserts or drinks, we thought the waiter was coming back with the desert menu. By this time, we were the only people in the restaurant. we eventually caught someone's eye to ask for the desert menu, there was then a mix-up regarding ordering a mini desert and coffee to be told by waiter that's not what the menu says you have to order a desert and a drink separately

Prezzo seems to be off their game lately. Last few visits the food has been underwhelming and very pedestrian. Pizza served cold with aubergines that seemed incorrectly prepared. One was like leather and inedible. They need to get on top of it as kitchen seems to have slipped lately sorry to say. Disappointed.

Lovely atmosphere, great food and friendly staff. Overall a good dining experince

Always good food and great atmosphere. Fast, friendly staff too

Service was bad 35 min wait for main course which was supposed to be crab and lobster stuffed ravioli but wasn’t…. We couldn’t decide what was in it. Never go again. Very expensive too.

Average. Pizza was pleasant but lacking in cheese Service efficient Building was interesting, somewhat lacking in atmosphere. Missing personality

The service is always too notch. Lovely Dee serves us with the biggest smile and provides good recommendations from the new menu! The children enjoy their food and it’s usually always a good night out! Would recommend.

Service is Ok but the the Place is way to Expensive. The Sauce was Watery & Food was Not Hot. The Place is Always Empty which is not surprising if you Rip People Off!

Came here with some friends on Friday, very attentive staff. Food was delicious.

Had a super meal here and the waitress dee was so helpful and friendly. Food was amazing.great meal

Walked in on a quiet Tuesday evening, had a booking and yet no-one was taking care of front of house. Waited almost 10 minutes whilst 7 staff members walked past us (some twice) without even an acknowledgement. We should’ve taken this as a hint and gone somewhere else. We only ate there as we had a discount voucher that was close to expiry. The staff were highly uninterested and too busy talking other languages amongst each other. The food was pretty bland and had a very long wait time, for no reason know to us. Had to ask for basic condiments instead of being offered and when trying to get the bill were completely ignored. Can’t complain about a free dinner of course! Had someone been more on top of waiting staff, we would’ve paid for our meal, but we weren’t going to wait all night!!

Busy and noisy when we visited so quite popular. Unfortunately the chicken was dry in the marsala and mushroom dish and the sauce was watery. The strawberry sundae used frozen strawberries so was nothing like the promotional photo. Despite this an enjoyable evening.

Went to a kids birthday party as a guest, it was absolutely brilliant. Farouk was a fantastic host and entertainer. I work with children so I have very high standards for party entertainers! The rest of the staff were also brilliant, the whole event ran flawlessly. So much fun and fantastic food. Great value for money it seems too!

Both girls that served us were so good polite friendly and helpful

Haven't been for few years but this place has really gone downhill. The place was half empty at 8:00 pm, we ordered drinks which took ages to arrive, in fact our starter arrived before the drinks. Gin and tonic served in an ordinary glass with one small slice of lime, all for over £10.00. The food menu never seems to change much, but the prices do, upwards, making this one of the more expensive local places to eat. I've been many times before and the place seems to have lost its vibe/atmosphere and needs a complete rethink before it ends up on the list of restaurants Prezzo are closing. To top all this off, when paying I'm told the restaurent is cashless and won't accept my cash, there is no mention of this anywhere, nothing when you book online, no mention of this when you enter the restaurant, luckily I was able to use my card but be warned, it you come here with a pocket full of cash, it won't be accepted.

Booked for 30 people - very good at amending reservation adding more people. Great service and food - well executed given the size of our party with half being children. Lovely clean, light venue - plenty of parking nearby. Would recommend! Thank you.

Bad service ! And never answer phone , rude as well

Lovely place to eat. Tasty and reasonable. Nice decor. Aleks was very attentive and friendly.

Where do I start? Poor quality food served by disinterested inexperienced staff. One positive. It's consistent. No wonder they're shutting down up and down the country. Really awful food.

Very nice ham, mascapone cheese, & mushroom pizza. It was flavoursome & big. Will be back for more soon .

A very enjoyable meal with great service

One of the best fast ,friendly, and great food

Was really happy with our visit. Food was great as was the service was really great with kids also.

Food and service good, a bit quiet but it was afternoon.

Really disappointed with both the food and service of Prezzo. The starter was very good however the mains were under average and my friend couldn't even eat half her dish. Our waitress was quite forgetful and we just asked another waitress to get us what we initially ordered for drinks. We won't be going back.

Great experience from welcoming staff to scrumptious food. Plus a good choice of delicious items in the menu.

It was all ok but over priced for what it was especially the sweet. Tiny portion for inflated price. Service was OK but again nothing special.

It is always a good night when it's a Prezzo night! Tonight was for a 10 year old birthday and it was a brilliant experience.

Good Italian menu with knowledgeable staff and s full allergens list.

Always good quality food and good ambience. A good place to have Italian food

The restaurant was nicely laid out but it was apparent that our table was an addition. The food was nice when it came and was piping hot. We asked if we could order drinks as no one came to the table initially. Waited about 20 mins after ordering for the arrival of the food, which seemed to be a bit long, and there was a back door open as it was draughty and cold. It was not the best of experiences because of the cold weather but the staff were pleasant enough when asked if the air conditioning could also be made warmer. Couldn't understand the air conditioning!

Great staff and great food! Lovely interior..

The girls who were hosting were great, helpful and friendly but not sure what’s wrong in the kitchen. Order the crab and lobster ravioli and paid £17.50 for 9 pieces of ravioli. After we mentioned it to the hostess the chef in the kitchen gave me some very dirty looks as I walked past the kitchen to wash my hands.

This restaurant is consistently great. Excellent food, helpful staff, very pleasant setting, parking available nearby. Highly recommended

Awesome pizza. Beautifull people

Such bad service waited so long to have our plates taken away... We wanted dessert but decided to just get the bill as we waited so long had to ask someone to just come and take a payment... We probably could have just walked out as we were just forgotten about Was a shame as the food was good

Delicious food, friendly staff , love it there, so spacious, bright and airy

I bought calzone and was very disappointed with the fillings. It does not taste good and so annoying to see fillings only at the centre of the cakzone 😕, not worth for paying the £16+ cost!

No heating on we were all freezing sitting with our scarves on

Veggie options good. Arabiata sauce was delicious. Veggie pizzas very tasty.

I ordered to chicken pasta dishes. Both dishes sincerely lacked the chicken. My meal only had 2 small pieces of chicken in and the pasta as minimal too. For the price this is completely unacceptable. I have subsequently had to cook more food now as we are both still hungry.

Not bad and an improvement on next door.

I do like going to prezzo when I meet with work collegues. Recently when I went I was pleasantly surprised by the change of menu...which is for the better. Really delicious food and you get money off blue light card too 💙 would definately recommend 👌🏼

Nice clean space. Decent menu and 3 generations all had a lovely lunch. No one rushed us at any point. Would definitely go back.

Management have changed and they are really rude .. won’t be returning

Great food - poor service. No smile, no please, no thank you. We have asked for drinks - never received it, we have asked for pizza cutter- never received it. Waited an hour for the main course- pizza. Prezzo in Banstead has definitely gone downhill.

Always great service and great food. We have been coming here for years and never disappointed

Our first and probably last time at Prezzo. Unfortunately, it was not a good experience at all. We ate at Prezzo on a Sunday evening, it was not busy at all. We had to wait at least 10 minutes to get our drinks (after asking for them). Followed by a bumpy ordering process. The waitress came back to confirm our orders. A chicken caesar salad and a pizza. I actually got a salad without chicken (??). Of course I had to send this back, the chef was immediately very defensive as it had to be related to the waitress's mistake. First and foremost, I felt sorry for the chef as he was visible to the whole restaurant through the open kitchen. In general I think that unfortunately in our society we have been told/educated over several generations not to make mistakes. It's very sad, it doesn't bother me, these things can happen and it's not a big deal. But when I received my correct order in the end, without a single tone of regret, I felt disappointed! Dear Prezzo, please keep an eye on your staff, encourage them to be friendly, allow them to make mistakes and remind them to use common sense and good manners!

Nicely decorated, good tasty food and attentive friendly staff

Despite the pizza oven breaking down as we got to Prezzo the staff all did their very best to accommodate any requests we had. The waitress Dee was fantastic!

I loved the food, the service, and the vibe and atmosphere were perfect. I also noticed they had a better menu than other Prezzo

Don't waste your money. Ordered a takeaway and asked for extra sauce Upon collection asked the staff to confirm that had been done He comes back 10 minutes later with the food and said it has extra sauce. Got home to discover the food was all Luke warm, the carbonara is dry and claggy, paid extra for chicken, to find only 2 pieces in each carbonara. There was pretty much no pancetta and the sauce was bland except for the occasional piece of pepper corn. Do yourself a favour and go to Prezzo in cheam village. The food is miles better

The food is great, good atmosphere, great drinks 🍸,the service was so quick and efficient. staff were amazing ,well done for a great service and great food,I love the coolers too🍸

The food is fantastic and kids love it. Great service!

Asked on order for extra sauce, upon arrival at restaurant asked staff to confirm extra sauce, staff went to check and returned 10 minutes later stating all done with extra sauce. Get home to discover garlic breads are stone cold, decided that was ok as they took longer to put more sauce on the corbonara, I was wrong. The carbonara was - cold - dry (barely any sauce at all) - 2 pieces of chicken in each - bland - nasty chunks of peppercorn I absolutely hated this meal and won't be ordering from them again. Now I feel I wasted a lot of money.

Fantastic meal and staff, well done Prezzo

This is a great restaurant. There is very a good menu with a variety of items to suit most tastes. Service was very good as well. Definitely recommend this Restaurant.

Great service and freshly prepared Italian food

We discovered Prezzo Banstead last year and have been several times since. Not once had a bad experience. Staff are brilliant, as are the surroundings. My only gripe, and this not aimed at the Banstead restaurant, but Prezzo in general, and that is price rises, added to reduced ingredients. This double whammy takes the shine off a bit

Lovely place and staff were friendly. Attended by Dee she was amazing.

Nice decor, high cealinged old building ( used to be a post office) seemed clean and friendly staff. Prices ok if you can get some kind of discount/ promotion as food nothing special. Usual pizza and pasta options. Seemed quite popular.

Love it my favourite restaurant

Lovely setting, food as expected but when did Prezzo get so expensive? Lunch for 2 adults and some small bites for a 3 year old and it came to nearly £100. I suppose everywhere is more expensive these days but I wasn’t expecting to pay that much today.

Have been here many times, has a very nice feel about it due to the old building. Good food & service as always.

pretty standard, staff were friendly enough, food was nothing to write home about, atmosphere was very bland, in and out quick meal

This was our first time at Prezzo and would highly recommend. Food was delicious and the service was amazing. Tiana our waitress was very friendly and professional and we were very impressed with how the manager treated his staff. We heard him giving his staff great praise when needed, which is great to hear for confidence boosting. Will definitely be going back and will tell family and friends. Well done to manager, staff and compliments to the chef!! 👏👏👏👏