Premier Inn Brighton City Centre (North Street) hotel in Brighton and Hove

Just back from an excellent 2 room, 2 night stay at this Premier Inn Hotel. My room 518 was the largest standard room I've ever had in any Premier Inn. The cost for the 2 nights was £131 for each room. We booked around 2 months ago. Each room was very clean and tidy. All equipment worked perfectly. The beds were extremely comfortable. The location is great for the seafront, as well as The Lanes, Pavilion and 360 tower event. I'm rating this 5 stars due to the staff. 2 exceptionally friendly members , Fred Jennings and Oliver Roberts, welcomed us upon arrival at Check-in, and were our dinner host/servers for both nights of our stay too (we had a 2 night meal deal) They are great ambassadors. Highly efficient, attentive and good fun too. Please pass on our thanks, and hope to see them again.

Really disappointing! Some of the staff were friendly, the others I felt their mood was tgat I had inconvenienced them by asking a couple of standard questions. The food and drink at dinner were awful even though I upgraded, the chef didn't know how to do a medium rare steak and sent out a well done steak which over half of if it was fat. The breakfast was absolutely disgusting, full of fat and other healthy choices you could tell had been sitting out too long and was ging stale. The roo was tired, dated, and uncomfortable. The bed was lumpy, the pillow fat as pancakes even with the extra pillows in the wardrobe, no decaff coffee choices in room. Loud construction work out front of the hotel late into the night and screaming, laughing and shouting which came from the adjacent car park. The lifts are tiny, squeaking, and creaking all through floors. Staff didn't ask how I slept, etc. I just wanted to get out of there and get home after my meeting. So disappointing. I'm only giving this 1 star because some staff were friendly. Outside first thing you are confronted with in the lobby is a smell of cigarettes and marijuana where people are smoking under the sign as the first open. Terrible experience.

We are huge fans of Premier Inn and will use them if the opportunity arises ,have managed that here in UK and Germany. I must say this Brighton one is definitely one of the best , simply fabulous Staff so helpful, especially Kajal , when we arrived there was a problem with the electrics they, explained this and were able to reassure it would get sorted quickly which it was , the room was very comfortable and clean , however the cleaner never entered our room in the 3 days , we had to go to her to get towels changed, it did not bother us at the time , but I realise it seems to be a pattern from other comments so needs looking into The restaurant was excellent, wonderful enjoyable food , fabulous service, great deals so you can save on breakfast costs , we Also witnessed great service, a young boy went to the breakfast counter for a special request, he could not speak English and the Staff could not speak French, they quickly worked out his family must be there who can speak English , they found them and everything was solved , so good to see Without any doubt if we are in Brighton again we will stay here , location is perfect, not far to beach etc Every member of Staff was delightful A very enjoyable stay x

Great family room very spacious. Louise on reception was a great help helping us check in before she’s even started her shift.

Apart from being in city center and walkable distance from all the good site seeing spots and train station, there was no benefits to booking a premier inn. The rooms were worn down and definitely needed deep cleaning. The service was good by the staff but the stuffy rooms can make people sick. Rooms on lower floors would get disturbance due to road traffic during morning hours.

Easy to find, easy to access, friendly staff, lovely room with everything accommodated for - teas, coffee, towels, extra pillows in cupboard, full length mirror, smart tv, hair dryer….we didn’t do the evening food or the breakfast as it was and extra £10 but it smelled amazing! Would definitely stay again. Thank you.

Had a nice stay and a very nice lady called Ester kept us amused at breakfast.

Very good hotel really good location and kind staff. Prices seem to vary and change all the time I have managed to get reasonably priced rooms though more recently prices have been higher which has meant that I have visited less often, around the £60 mark I think is very reasonable and I have been able to find rooms at this price though more recently in Brighton and Worthing rooms have been £100 or more on a regular basis, can’t fault the hotel, food and the kindness of the staff just wonder whether changing the pricing structure to a more rounded price would attract more business across sites though the higher price rooms may be selling

This premier inn is in an incredible location, there are so many shops, restaurants, bars and the front in close proximity. The members of staff are very lovely, very attentive, polite and incredibly helpful. The bar offers a great variety, and the breakfast is plentiful, great standard of food and lovely variety. The rooms themselves were your standard premier inn rooms, spacious, good beds, clean. I took off some stars because the WiFi in room 326 was terrible and I got no mobile data there either. Also the rooms could do with a bit of tlc with a fresh coat of paint

Pros: great central location and had a good night sleep. Cons: no hot water, grubby carpets, lifts weren’t working, kitchen was closed on Sunday morning, auto check in wasn’t working and rubbish left in the room by previous occupant, therefore wasn’t properly cleaned! Overall a pretty dismal experience in this overall grotty hotel.

The staff are lovely and so welcoming but this is by far the worst premier inn I've stayed in. It's dark, the hallways are dirty, the room was dirty. The carpets clearly hadn't been cleaned or vacuumed, there were pubes on the corner of the bath. Walls really need a refresh and the lift is the slowest.

The service was wonderful from staff, particularly Louise and Laticia. The location is wonderful, right in the middle of everything. Felt our room (337) could do with a more thorough clean, particularly the bathroom - door, skirting boards, under the rim of the toilet etc. I imagine it’s because the hotel is so busy, but a regular deep clean would be good for these heavily trafficked rooms.

Good place to stay in city centre near the beach.No one picks up the phone at reception even after trying two days in a row.

Luke warm water. They apologised and said the building is old. Lovely staff. Good location

The hotel is looking tired, however the service from Louise & Debbie was second to none from the time we checked in, dinner service and a superb breakfast service-these two members of staff are an absolute credit to the business and the hospitality industry as a whole.

We had lovely breakfast with my friend there and we really enjoyed it with Ester hosting the breakfast for us. She is amazing ❤️

Great service, and food was lovely, but apparently no bitters/ciders on the meal deal (without surcharges), so limited choice.

Great location. Worst premier inn I've stayed in, very poor rooms and building maintenance despite the staff trying hard. Drug dealers around the back at the carpark (which is not actually the right car park for the hotel somehow). Room kept getting reset to 25deg after a few hours. Lifts were a hazard.

Love this hotel! Good price for a weekend stay and is in a great location, right in the centre! Would highly recommend it and the rooms are a great size.

On the whole this was a good experience. The rooms we used were easy to arrange and change at the last minute. Everything was clean and tidy and the staff were excellent. They were especially helpful with the return of property we left behind.

Love the chocolate raspberry tort

I arrive at the door it doesn't open, the security guard is sitting in the lobby he looks at me he doesn't move, I pressed the sign marked “press here to open the door” it doesn't open so I press it three more times, it doesn't open he looks up I look at him pleadingly after half a minute more of sitting looking at his phone he manages to get up, perhaps realizing that as he's the only member of staff there it might be him who is required to help customers, he comes to open the door and says why you trying to damage the door? I say naturally I'm trying to get in because I've got a reservation, he says there's no need to be rude, I say I'm just trying to explain why I'm here and hoping that having paid a reservation I might be able to access the hotel and presumed for some reason it's your job to open the door, he says you've got an attitude, I say my attitude is if I’ve paid to stay here I expect to be allowed in quickly by someone who has customer service skills.

Good placement in the centre of town

Thank you Louise and Letitia for being so kind and helpful .

Lovely hotel in the city centre with great access to all the touristy destinations. The staff are all lovely and very helpful. Didn't seem at all put off by my weird request for a pints worth of ice at 2am. Stayed in an accessible room which was great. My only issue was whilst the bathroom looked clean it absolutely STUNK of urine extremely strongly like someone had peed all over the floor and it hadn't been cleaned up. Also there were what appeared to be feces stains in the toilet.

The staff were friendly, but unfortunately, we experienced a lengthy wait during check-in. Although it was check-in time, preparations for welcoming guests seemed incomplete, resulting in our wait. The building's location is its most appealing attribute, particularly considering its age and somewhat dusty condition.

You can't go wrong with a Premier Inn, in my experience. Easily the best value around. Don't expect a scenic view, but if you just want a comfortable bed and room for the night in a popular city without breaking the bank, this will do nicely. Staff very friendly and helpful and check in was very quick with the kiosks

The staff are super friendly and helpful but the building really needs some help. The ventilation is very poor and there was black mould in the bathroom. The staff moved us which was very kind but the second room was also very stuffy. I didn't want to make a fuss again so I just left and stayed at another hotel.

Excellent location for getting around near pubs shops and restaurants friendly staff. Excellent value for money

So, usually I will happily give any hotel I can get a good night's sleep in a 5 star review for that fact alone and I'm not really a picky person - but I really didn't have a great experience with this place. From the moment we arrived in our room on the second floor, there's been music playing from someone, loud enough to hear it clearly - and to stop us from sleeping. It kept going until late at night - my partner went to reception and asked if they could give us a different room - first they said, they'd check it out. Then nothing happened for an hour, so we went back down to ask again - a member of staff finally came into the room and stated that no one had ever complained about this before. When we pointed out the music to him, he said it wasn't "very loud" - great for him, but he wasn't trying to sleep. When we asked if he could give us a different room, he then said "Well, if I give everyone a different room, someone has to stay in this room and put up with the noise" (which is in direct contradiction to "no one had ever complained") and he said it'd be "the same in any room, that's just Brighton." and several other weird statements. He was very dismissive and only told us to complain to customer relations - he clearly did not care and was not trying in any way to understand us. We've had an awful day with bad personal news and could have done with some empathy and a quiet place. The music kept going all throughout the three days we were there and was constantly on. There was no music on the streets outside, so it might have even come from the bar area or somewhere below us. Our friends stayed in the same hotel as in different floors and couldn't hear anything, so clearly a room swap would have solved the issue. And if that wasn't possible for policy reasons, just say that. My partner spoke to the manager the next day and he was at least more kind and apologetic. They offered us a free breakfast, but since we've had booked something with friends, we weren't able to make use of it. Overall: if you get a good room, it's probably a nice enough place to stay. It's conveniently located, has a bathtub and decently sized rooms with all the basics. But if you're sensitive to noise, better bring ear plugs.

Always stay here when we visit Brighton. It's everything you want and need.

Great location right in the centre of Brighton. Fantastic staff who were so helpful with our 3 month old baby. Would recommend and stay again!

Really good location, cheap and cheerful and a good breakfast. Nice and clean.

Ideal for those visiting Brighton that need very central access to everything, many venues and shops within walkable distance, and easy bus access

Room was clean and fully stocked. Each staff member we came across or spoke to was really lovely. Breakfast was good as always. Jiya showed us to our table - really lovely girl and so smiley, was really nice to see😊

Whenever I need to stay in Brighton for work, I come here. Rooms are comfortable (if a bit old and worn), the hotel is quiet despite its location, and the staff are very friendly and welcoming. Louise who helped me check in is a credit to the team! Good breakfast options too, and looking forward to my next stay.

Louise and Debbie very lovely staff and very helpful !!!!! Very nice town and everything is very close by !

Thanks for the great service and the good food in the morning and overall it was very nice 2 days in this hotel as one of the families phone got lost and got back to us and Louise was really welcoming

Louise and Debbie in the restaurant were absolutely perfect!

Not far from the station, located in town, short walk from the beach, shops, etc. The room was nice and more spacious than other premier inn rooms we've stopped in. The staff that work here are friendly and offer good service. The food is good, and plenty of it.

A half term overnight break, ideal central location and the reliable comfort and cleanliness of a Premier Inn. Check in was super easy thanks to Louise, who was fabulous.

Warm welcome from a very helpful Louise, clean and comfortable, great place as a base for visit to Brighton.

This hotel is a hidden gem! The rooms are modern and spotless, and the overall atmosphere is serene and luxurious. But what made our stay extraordinary was Vismay’s outstanding customer service. He greeted us warmly upon arrival and made sure we had everything we needed throughout our stay. Vismay’s dedication to making guests feel at home is commendable, and we were truly impressed by his genuine care. Highly recommend this hotel for its superb staff and excellent service!

Staying at this hotel was an absolute pleasure. From the chic decor to the delicious breakfast, everything was perfect. The highlight, however, was the exceptional service provided by Vismay. He was incredibly helpful, offering personalized recommendations and making sure we were comfortable every step of the way. His friendly and professional attitude truly enhanced our experience. We left feeling refreshed and very well looked after. We can’t wait to return!

This hotel exceeded all our expectations! The ambiance is elegant, the facilities are top-notch, and the service is unparalleled. A special shoutout to Vismay, who made our stay extra special. His attentiveness and friendly demeanor were truly appreciated, and he always had a smile on his face, ready to help with anything we needed. The entire staff was amazing, but Vismay really stood out. We’ll definitely be back for another wonderful stay!

Our stay at this hotel was fantastic! The room was clean, spacious, and well-appointed, with all the amenities we needed. The location is perfect for exploring the city, but what really made our stay memorable was the exceptional service. Vismay, in particular, went above and beyond to ensure we were comfortable and happy. His warm hospitality and attention to detail truly set this hotel apart. We felt so well taken care of and would highly recommend this place to anyone looking for an outstanding experience.

Great experience at brighton city center Premier Inn. Tidy rooms and fair room service. The staff is quite helping specially the manager

Very run down and tired building, although the location is great for the middle of the city and must admit it’s pretty sound proofed and quiet. During the entire duration of the stay, the Wifi was down. This isn’t acceptable given the amount you pay to stay here, Wifi should be a basic thing supplied! I bought it up several times to staff members only be told the same story of how engineers were called but they didn’t know how long it would be. This isn’t good though….at least offer some money back from the stay or something for compensation. Besides this many of the amenities are old, including the room cards of which we went through several before we finally got one that worked. Also all the self check in terminals were broken. The room was musty smelling and the windows don’t open either which doesn’t help. You had to fill the bath tub up with the shower as the tap didn’t work properly, you also couldn’t get the temperature to be right because of this. We had breakfast there once and it honestly wasn’t that bad given the price and considering you can eat as much as you want, so I would give some points for that.

Terminals downstairs at checkin/checkout don't work, receptionists are friendly though. WiFi doesn't work. We told the receptionist about it on the evening of our first day as well as during the course of the morning of our second day, we were told there are network issues. These issues were not fixed during our stay. Issues with the cards to get access to the hallway and the room. We used up 4 different cards. The first 2 cards didn't work straight away, the third had worked for some time before it stopped working because it was too close to my mobile phone, the fourth one worked the longest in the end. Shower head only comes to my chest, which makes having a shower a bit of a unique workout when you're 6'1 with a dad bod. So you're kinda forced to having a bath if you want more of a comfortable bathroom experience. We have our doubts whether the notice on the window (which cannot be opened... understandable that's done out of security reasons, but not even the slightest bit?), which says a constant stream of fresh air comes into the room, is actually correct. At least the bed was comfortable, room 203 is situated at the quiet backside (with no view to write home about, but whatever), and the continental breakfast was okay. But all and all, this has not been the kind of experience we were expecting for the price we have paid, and what we are used to get from other Premier Inn branches.

We had to leave the first room because it smelled strongly of urine. The lady wanted to fix it with room scent, which she sprayed around so generously that there was a white, slimy coating on our suitcases. Then we got another room. Still dirty, hair everywhere, worn out, but at least it doesn't smell anymore. The bar was closed at 7:30 p.m. and we didn't get anything to drink. The next day I asked for room cleaning. Nobody did. When I asked again at 2 p.m., the gentleman at reception said I should just carry the clean towels up myself. And we had to 7!!! Change the keycards because they no longer worked the next time you entered the room. The service couldn't be worse, and the rooms are dirty and shabby. Absolutely not again! Of course I told all this to the hotel manager, she just said it wasn't her fault.

Bed bugs in my room! I just stayed here on work but had to move rooms in the night as I woke up to an infested bed! The bed appeared fine when I got in it after a 10pm arrival/check in, I fell asleep, woke up and turned the lamp on to my horror! There were 6 on the bed when I woke up, I videod and photographed, then packed up sharpish and left. I wanted to swap hotels tbh but it was 2am. The room they moved me to didn’t appear to have bed bugs, the manager checked the beds with me, but nothing seemed to have been hoovered in these rooms. General cleanliness like the toilet seat and walls aren’t all that clean. Little bits of tatty damage to things like the bath panel and mirror, bottom of the door etc. The managers were polite and helpful but it’s basic hygiene and a sleepless night *1star

Great location and the loviest lady that checked us in (sorry didn’t catch your name) on 20th July at 3pm. The only issue we faced was the window seemed like it was broken open by previous guests and no one seemed to attempt to fix it, not really an issue as it was the summer but heard noises etc outside. It would’ve been courteous to be pre warned but understand cleaners may have not reported it.

Room was ok but seemed quite dated, (mirror in the bathroom was water damaged, sink basin was clogged and very slow to empty) though they were changing the sofas/single beds in the rooms for new when we arrived. Disappointed that the windows were covered with very dirty grey net curtains sandwiched between the window and the secondary glazing. Breakfast was absolutely spot on, a proper all day breakfast. Drink prices in the hotel bar were extortionate. You’re better off going a couple of doors down to the very local Wetherspoons for a jar or two.

Good location for anything in Brighton. Ok breakfast, to get a good start to the day!

I'm a big fan of Premier Inn. The location of this branch is excellent for access to shops and restaurants. We had a very good sized family room, with three very comfortable beds. As always, with Premier Inn the breakfast is fantastic and terrific value, especially when the kids eat free. Staff are friendly and helpful.

Room still not ready when returning at night.

I stayed here on a work trip. I wasn't paying so I can't comment on value for money but it is a sad, down at heel place. Very sparsely furnished rooms. They don't make your bed unless you ask. Patchy service with one good receptionist/waiter and one who looked very fed up and disengaged. An odd pizza with far too much cheese.

Used this Premier Inn before on multiple occasions. Although what you expect from this chain, the rooms are in need of a bit of redecoration. Did try to get a drink in the bar one evening but the draught beer was all off. If that was fixed, it would get 5's across the board.

Brilliant location for Brighton right in the heart of the City and near to the conference centre (which was our venue). I’ve always liked Premier Inns as you know what you’re getting, they’re clean and pretty modern. Unfortunately, this one is starting to look a bit tired and in need of a refresh. See attached picture of the air duct - the head board on the bed was also a bit worn. That said, it was clean and still pretty much as expected. I’m sure they’ll have it on a refresh agenda soon.

Nice and clean However the hotel is in desperate need of a revamp

Great location, central Brighton and only a stones throw away from the Lanes and the beach! Staff are super helpful and friendly. The rooms were lovely and clean. Good price for the location!

Not half as bad as I was expecting from the previous reviews. It is dated and needs some tlc but it was clean and the staff were friendly, just a shame they seemed so short staffed and run off their feet.

Good location for quick access to the city centre and sea. Room was decent and the staff were very friendly and accommodating. Food was very good and filling too!

Booked as this was central to where we needed to be . Great night sleep for us, breakfast good for the money and convenience.

Rooms are tied. Backed onto loading area so from 7am every morning they moved bins and trolleys around, noise was awful. We did request a quieter room.

Kudos to Oliver who went above and beyond in a very challenging atmosphere. It was obviously short staffed, not helped by the check-in kiosks not working,, with a long queue of impatient customers, but Oliver was so helpful, friendly and professional, that I wanted to come on here and make sure he gets recognised for it! Thank you Oliver!

Good place for a couple of nights in Brighton.