Premier Inn Banbury Town Centre (Castle Quay) hotel in Cherwell

Booked on line for payment on arrival. Arrived a little earlier than 3pm and enquired if the room was ready to drop bags and continue christmas shopping without having to pop back but were told the room was ready but it would cost an extra £10. We decided to go back 45mins later at 3pm check in time. When we tried to pay £59 with cash it was refused because we didn't have photo ID. I've since checked and you have to do quite a lot of reading to find that detail in their terms and conditions. Perhaps making the point more clearly visible may help. Lastly, while the room was clean we were left no towels at all. Just a bath mat !!!!!!! I have stayed in many Premier Inns but this was definitely not one I would recommend. Shame.

We have stayed in a lot of places that have been more expensive than premiere Inn, but my father has always been an advocate for Premiere Inn. I was very pleased with the check in, how clean and tidy the rooms are, all the mod coms and also the breakfast that we could have unlimited. Meaning that we went to the Parkrun (5 mins away) and came back to have seconds. Definitely going to stay in another PI.

Restaurants nearby. Short walk to the town centre.

Love a Premier Inn great experience great comfy bed and extra pillows quiet . Great cooked breakfast. Easy parking easy check in, parking was in South Quay car park and from 3 30pm Saturday to Sunday at 11am, less than £5.

Just came for breakfast. £10.99 for 1 adult and 2 kids is great value. The lady was very helpful.

Room was much as you’d expect of a PI but so hot and the thermostat was locked. We parked quite a long way away as we needed 25 hour parking

Comfy Premier Inn. Canal boats moored outside add a further charm. Very good customer service when I stayed here.

My stay in this hotel was absolutely spot on.Spacious room,great location,great staff especially Fatima thank you for your great customer service and care.I will be back soon and I will enjoy my stay again I'm sure.

Such a nice stay rooms were lovely and a great sleep staff were very helpful and food was delicious

Great modern hotel with lovely surroundings. Very close to town centre and amenities nearby. Rooms were spotless.

Excellent 2 night stay. Located right in the town next to a new shopping area & centre, my room (216) was overlooking the lovely canal. As usual with PI, beds super comfy, room very quiet, all clean & tidy. Staff at front desk were nice enough when I paid to check in early. There's a large multi storey car park right next to the hotel if needed. About 5 mins walk to train station. All the shops, pubs etc are within a very short distance away, as is the local theatre if in town for a show like I was. Paid £113 for my stay, so good value in today's market. Will use again.

This is my second time staying and the Premier Plus rooms are lovely. Staff are friendly and the food is good. May has been wonderful and a credit to Premier Inn, thank you May!

Spot on for everything you need. Nice little town

We have stayed at the Premier Inn many times and have always been very satisfied... The staff is very friendly...

Modern. Lovely reception and bar area Room very fresh and clean. Lovely location by the canal.

There is no access to fresh air in the entire hotel, yes, the air conditioning and the thermostat are fully functional, but this is an inconvenience for me personally.

This is the new canalside recently opened one. No signage in car park as to how to get to hotel. Room not available until an hour after told check in was. Room was Premier plus which was lovely but sloppy housekeeping meant items missing e.g. towels, pillowcases. See opted for 8 am breakfast. Items missing every day including yoghurts, fruit salad and others. On last day no hot food available as "equipment for cooking " broken! Really???!! I also believe in the Easter Bunny! Would give this a miss, totally chaotic and cold food, when you can get it. Intend to return to using the one at the junction 10 off the motorway in future

Every thing was excellent. The room ideal and very clean. The staff were brilliant and the breakfast was brilliant. There were loads to in the area aswell.