Costa Coffee in Cherwell

Good local and popular coffee shop. Service can be (at times) a bit manic. But staff are good people who try hard.

I’ve been coming here for two years and it is my happy place, home away from home. I’ve been able to find the peace and welcome to help me achieve a lot of work from home progress, or just unwind. The staff Jana, Diesel and Jesbir have always made me feel incredibly welcome and taken care of. Couldn’t speak more highly of the customer service I’ve received at this store from them and all. Friendly, efficient and professional, asking nothing in return.

Great service good food and great staff well done guys fantastic

Great café very well managed by Frank. Excellent seating. The staff are very friendly, especially Jana. Stuart also does a particularly professional job.

Great service this morning by jana & diesel

Went there to get a coffee in a cloudy morning and got welcomed with a smile and warmth. Ferenc was great and was verry cherefull even though it was 7 in the morning. Thank you for the service.

My favourite Costa. I've been coming here regularly for almost 2 years now and have never had a bad experience. What makes this place so great is the staff who run it! They're a great team with excellent customer service! Such lovely people who make consistently good drinks; better than I've had at other Costa stores. Gonna miss coming here when my office moves 😢

An ok place for a pit-stop! Standard Costa affair- food quite expensive for what it is, but does the job if you need a sit down and a pick-me-up! Restrooms pretty clean

Seems to be the norm to drop the espresso shot into the milk now. Pity as it tastes like crap.

Great coffee and snack during my lunch break, also amazing service from Ferenc

Amazing place! This lovely manager, Ferenc, will make you feel welcome and look after you! The coffee is great, the cakes and sandwiches are delicious. Definitely worth a visit, you'll want to go back every day!

Ferenc made the best coffee ! He was friendly, communicative and polite.

Friendly staff, expecially Ferenc who was professional and made amaizing recomandations for all 6 of us ! Strongly recommend

Friendly atmosphere, nice staff, clean and tidy.

Service was a bit slow, staff were chatting and not really engaging with the customers

Lovely staff and a relaxing place to sip cappuccino!

a new employee young lady, her attitude is really unfriendly. When she took my bread by mistake, I called her to exchange it for me, but she pretended not to hear. I had to call another employee there to talk to her again. She even returned the change to me over the amount I had given her before. She really makes me unhappy. even though I am a regular customer every morning here.

The cafe is clean and the staff are polite

Great place ,quiet and lovely staff.

The best bespoke mocha in town. Dunk a butter croissant and it's all there...perfect.

If you want a drink quickly - don’t go here! 10 mins at the front of the queue and they just ignore you. Gave up in the end.

Great service, very friendly lady at the till. I was asked how I liked my coffee and milk, and pleasant chat until my tray was full. Not 5 star as it would be great to have some music playing for atmosphere.

New location for me in Kidlington. Good layout, but missing something in terms of atmosphere.

Not the best! Just shy of 15 quid for 2 drinks and 2 cakes to only have half the place open because they were cleaning for close down...at 3.40pm. Then closed the front so no where to sit. Tables that came available remained dirty. Bin over flowing. Generally sticky! Watery kids hot chocolate. Just weak overall at such a new premium price :(

2nd coffee from costa Kidlington now that has been extremely hot watery sour milk,I wasn’t able to drink it so another costa coffee in the bin

Popped in for a coffee with my daughters. We ordered a soya milk latte, 2 baby-cinos and a slice of Rocky road. Place was clean, coffee was great, as I've been before, and it was too strong! Unfortunately, our cake was dry and hard, so we left it!

Only pop in to get a take away every so often. Friendly staff, only once have I been in and a member of staff wasn't that happy. Always like the atmosphere when waiting in ljne

It need to improve the cleanliness on the counter where the food is.

They sold me coffee that had sand in it

Drink and food was ok but felt the customer service could have been better.

Ferenc and his staff are always polite and friendly, offer a great service

The barista Calum consistently makes very good flat whites. I don't often get that sort of quality from Costa, so it's much appreciated! On another visit, the barista Jasbir also made 2 very nice cups of flat whites!

Rude staff, don’t recommend this place

Barista was on his own and it was really busy. This guy was calm, composed and efficient. So impressed. Convenient for the village centre, plenty of seating.

Clean and tidy but the price seems very high bought 2 coffees and to sandwiches costs just under 15 pounds a little high considering the supermarket was half the price for the same products

Tbh its overpriced, that's all I have to say.

Very able & intelligent staff who deliver an impressive product with first class attention to customer service in a chilled & zen ambience. As a local resident in Kidlington am so relieved that I can use this cafe again as Coca Cola who own Costa have stopped trading in Russia. There was no way that I could have got a coffee here if it funded Putins slaughter in the Ukraine & his suppression of his own people. So I hope that Coca Cola stay out of Russia until Putin & his evil war are over. On a more cheery note I now go to Costa in Kidlington every Thursday morning after shopping in Tesco & always enjoy the excellent character roast flat white on offer in there at the time of writing this which is £3.15. Staff are very friendly & treat all customers very well whether regulars or new comers alike. The atmosphere is chilled & relaxed and it is a joy to go there. All in all if you want top quality product with winning service all for a fair price then this is the place for you. Robert Edington is an excellent addition to the team in the Kidlington Costa. He was a very able employee at the Summertown M&S & shall doubtless prove to be superb at our already top notch local Costa. Great to chat to Robert on June 30th 2022 - he & his colleague made delicious coffee & provided top notch customer service.

Walked into store after long day didn't see the time and guy behind the counter simply said 3 in store my reply are you doing covid rules his reply sorry what did you say, are you using covid rules, he then said no were closing 3 customers will take me over. I could have been any one mystery shopper. All he had to say was sorry sir it almost 5 and we close really sorry I can't serve you. Total disrespect 😤.........

Toastie was a bit rubbery but quite edible. Cortado recommended

A favourite place for our coffee and snack fix whilst shopping. Always great customer service and produce.

Loving the Christmas drinks. Well the ice and frappe range is very good at the moment And m&s food too Good to go bags are very good from Costa

It was a good place to meet a friend for a sandwich and a reasonable cup of tea.

Found the music too loud and annoying, maybe that's just me. Staff were nice, good coffee.

Really quick and lovely service drinks were spot-on jazz hands to you guys you guys are amazing.

Lovely cakes and treats! I grabbed an outdoor table while my companion went to order, returning with everything other than my Mango Latte which they said that they would bring........after I'd eaten more than half of each of my items (Passionfruit egg custard and Millionaires Shortbread) we asked what was going on, to find out someone had pinched my Mango Latte! Another one did get brought out quite soon after that!

This is one of the best Costa coffee outlets I've been to because of the lovely staff and great service.

Thanks for our best daily flatwhite

I had a few days in England and I really wanted to enjoy a coffee. I went to Costa thinking that he makes coffee like in Italy, where I spent a good part of my life. They had a list of coffees and I chose the,, Large,, one, thinking it was the size of a cappuccino. I was looking forward to the coffee and the cake and when he placed the tray with both of them on my table, I was speechless for 5 minutes. After this experience I discovered that Costa is not Italian and coffee in England is totally different.🤣🤣

Popped in for a coffee, a bit confusing on where the line to order/pay was people were ordering then paying others paying as the ordered, a decent cuppa but a little over priced.

Fantastic & friendly Service, manager knows exactly what his customers have as they walk in the door , he,s always there even when it's his day off it seems, Highly recommended.

Always clean and customer service is quick and friendly.

Lovely latte and double shot cappuccino. Friendly and smiling staff. Lovely clean seating area. Thoroughly enjoyed my expertly crafted coffee.

Best coffee in kidlington, very happy with the staff, very attentive and quick service. Highly recommended.

Nice modern store, very clean and friendly.

Have a nice atmosphere, various drinks and Friendly staffs.I can not Love this shop more.🤗

Service is a bit slow but short staffed

The manager of this Costa Coffe is marvellous with his staff. He happily and and calmly conducts them as though confidently conducting an orchestra. This has allowed happy visits for customers.

get some more staff you have to wait 20 minutes to get coffee staff not to blame they do great job for the money they get

Coffee was only luke warm and with doors wide open the place was cold

Lovely coffee as always & excellent service from all of the staff, thank you.

For the past year or so I have been a regular customer at your Costa branch in Kidlington Oxfordshire. May I say how impressed I have been with the current manager and staff at this branch. It is a very busy branch but they are all so very helpful, hard working and always have a smile for the customers. My coffee is always made with care and exactly the way I like it. The service has a high standard and the staff take pride in their roles. The Costa branch at Kidlington is well managed with a clean and organised environment. I only have praise for this wonderful Costa branch which has a lovely relaxed and happy atmosphere. Thank you to all who work here to make my experience so pleasant.

Friendly service from staff who were both really busy. Lovely coffee as always 😊

Hi we were enjoyed our coffee and Cinnamon bun which was the best we had tasted for a long time. We will probably visit again when passing through . JCM.

Just having a relaxing coffee, and a slice of banana and pecan cake.

Gut besucht. Nettes Personal. Kaffee schmeckt und man kann im Freien sitzen. Sauber!

Friendly staff and good service

Had to queue for quite a while but worth it in the end

This is the WORST Costa I've ever been to. Last time I queued for so long that I gave up and left. This time I ordered through the app so I wouldn't have to queue and they tried telling me to queue. Terrible service

Clean, staff are friendly and the coffee, and I'm told so was the tea, excellent

Great but long time getting served

Nice spacious and well organized chairs outside to have your iced lattes

Sat outside. Table had been cleared and also thoroughly cleaned. Order was taken swiftly and payment was contactless. Brought our ordered drinks to the table and very quickly afterwards the food order was delivered by the assistant. Food & cutlery was taken off the tray by ourselves. Food was piping hot and very tasty. A very tasty snack at a reasonable price.

Has moved to the Kidlington centre. Usual Costa experience. I order on the app and skip the queue

Service was friendly and efficient. I went when they were very busy running a promotion on hot drinks. The inside space was well organised for social distancing. Though the queue to get it in did go through the outdoor seating. Some of the drinks were missing extras I ordered or were being put through the till incorrectly (overcharged). It was very busy and the drink was still cheap so not a big issue for me. The drinks tasted good. [Update May 2021] Went back today to take advantage of their 50p iced drinks. No queue this time and everything worked perfectly! Very happy.

Slow service and wrong order given. When paying the high prices for Costa I expect a high level of service. In the times of Covid we all expect a delay but not to the extent I found today. They are lucky to not have any competition in the area - they need to improve and capitalise on that which would improve the towns retail presence.

Nice coffee as always on a freezing cold day.

Nice store. Good social distancing set up

Very polite staff, make the drinks very well, one of the best ones I've been to

Really friendly atmosphere and lovely staff. I will definitely go there again.

One of the few times being treated well in an establishment in the United Kingdom, as an immigrant. The team is really sensational, which makes this place a highlight among so many poorly educated people.

Been here a few times and I've always had a great experience. Even in these difficult time of distancing and masks!

Confused arriws on floor, clients can't follow according this

What a delicious sausage bap they serve!

It's a nice, modern Costa. Covid restrictions are well managed. Still remember the days I used to rent the latest film releases when that unit was a Blockbuster...

Trying hard to follow distance rules etc. Polite staff and lovely coffee !

Extremely impressed by the consistent high standard of costa coffee in kidlington. Most importantly how they have adapted during COVID-19 and the enforcement of social distancing / face covering wearing in store as well as table cleanliness has been outstanding. One of the only coffee shops around that feels both clean and safe to visit and the customer service is always extremely friendly and polite. Would highly recommend!

Great service staff fantastic. Coffee great

Great coffee , staff really friendly and good prices too xx

Very clean and safe. Extremely efficient staff who are very friendly.

Horrible service. Barista sighing after I asked if I could get a takeaway cup for my coffee served with food. This is the first time this ever happens anywhere in my past, very busy coffee drinking life. Sad to experience this but will swiftly move on to where my money can be better spent 🙃 Puzzled how folks during these hard times can flop on service levels; I guess they don’t need more business who knows 🤷🏽‍♂️

Too many things not working at Costa

All ways busy, toilets never seem to be working on a Saturday when the market is on.

Stopped in for a chai latte, much needed on a wet and windy dog walk!

Yeah it's ok. Just another Costa. Mega busy.

All ways love a good costa its expensive but all ways good

The waiters in Costa Coffee messed up the order and was just talking to their friends instead of checking on the food and drinks

Had a lovely flat white coffee and toast very enjoyable

We had a fruit juice and peppermint tea in Kiddligton, oxon.

Service a little slow but it is a busy service station

I went into the Costa coffee in Kidlington High st.The coffee tasted good ,pleasant surroundings, we enjoyed.