Premier Inn Andover hotel in Test Valley

I’ve stayed at Premier Inn in Andover a few times now. One of the best hotels I’ve stayed in. Very good location with friendly staff who go above and beyond to meet our needs. Highly recommend this hotel.

Fantastic stay Had to leave for work an hour and half before breakfast was served, the young lad on reception spoke to the chef and we were told we could have something hot ready, was expecting a bacon sandwich but the chef had come in early and she had cooked us a full English breakfast, bread, bananas and muffins. Above and beyond what expected and greatly appreciated. Will definitely stay here again and will also mention to everyone to book in here going forward.

Rooms was very clean but we was there 3 days, bedding and towels wasn't changed, found out you have to request it. Staff very friendly though, food made by Brewers Fayre was horrible, service took a long time. Won't be staying there again

I don't recommend this place. Very unpleasant service, almost everyone working here. I don't recommend this place. Very unpleasant service, as if they were working here as a punishment.

Good location for visiting Andover, rooms clean and tidy and a good size.

Good location for stopover. Room comfortable, althougha few issues with room with no way to report and staff not visible

Total disgrace to your brand, and if this is how your people will treat a disabled man, who only came 10 mins after bar close time ( 10:10pm ( most bars open till 11pm across uk ) to get me a plate and a knife and fork, as due to my medication I have to eat late. Not only was it a ‘flat’ no from the female manager, but as I walked off she laughed at me, I guess to make her self look big as she had all her staff around her. I have been staying in premier ins since they came about in the UK, and always help at hand, but this treatment was totally disgusting, and based on my disability coming from serving this country, these people are not what I signed up to protect, absolutely shameful behaviour, and considering it would take less than 5 mins to grab me a play and a K&F , honestly this is a huge NEGATiVE 😮, I hope they are all happy with themselves - Premier Inn these people are bringing your brand into distribute- Absolutely disgusted and annoyed, and actually upset especially after the laughing as I walked off …….

Very poor. The hotel was OK except that I received a threat of £100 fine for parking in their car park by a firm called parkmaven (yes, no capital letter for their name). I've tried phoning Premiere Inn over and over again just to be put on hold for ages and then to be told that they are too busy to answer. The breakfast next door at Brewers Fayre was also terrible, dry, over-cooked and we saw a terrible mess of food on the base of the cooker.

It's like my home from home, exellent staff,

As guests of the hotel I find it unbelievable that they closed the bar and refused to serve us drinks at 8:55pm on a Sunday. We had to walk across the road to the MacDonalds to get a cup of coffee - what a joke. This is not a hotel, it’s just a bed. Won’t be staying here again.

Receptionists are friendly polite well mannered can't price them enough . Hugely recommended that hotel. Great location near city centre.

Rooms need a bit of TLC staff are helpful and friendly food was good

Still waiting 3 weeks later for the customer services team to get back to me. Paid for premier plus - room features were not working. Reporting to staff on 3 occasions, they weren't able to fix it or move me during my stay. Staff lovely, but don't pay for premier plus, the features are the same as standard rooms when they don't work.

Perfect, staff are friendly and helpful and rooms are very clean. Restaurant very good also

Just had a very enjoyable stay. Jess on reception was very professional and very helpful. We arrived quite late and she made sure we got to our rooms ok. She is a credit to you.

Room cold, blocked sink, restaurant food far from being good. Overall expensive for the level of quality offered.