Potters in Surrey Heath

Whats the point they do not answer the phone nor acknowledge a booking their Face Book site is pathetic no wonder their lakeside venue died as well.

Fantastic atmosphere, brilliant staff, I had a vegan wrap and chips, it tasted delicious and not like fake meat which I personally hate, my other half had the hotdog and chips and she said that it tasted better than TGI’s, it has a great little menu which shows great variation, highly recommend

Would love to know when the restaurant will be open again as it’s a great place to eat and have a drink , it’s a beautiful peaceful place to sit outside by the canal and enjoy some time there .

Spent the evening here with my friend, food was cooked to perfection (steak and chips) and service was brilliant by marina and Sue and Zoe , thank you xx

Visited the restaurant last night , first time since reopening C 19 and was delighted to see plenty of people taking up the governments August meal offer , we had pre booked and were shown to our table by a waitress who was polite and curteous . All the staff were wearing masks and we felt quite safe due the other customers being well placed apart from each other this is a very spacious restaurant. We prowsed over the reduced menu and chose what we wanted to eat , the waitress took our order and it wasn't long before our starters arrived , these were well received ,eaten and appreciated . It wasn't long before our main meal arrived which again was well received, it was well presented and tasted as good as it looked. We will certainly be going back again as we all felt very safe in this environment and we were well looked after as usual . We'd like to thank the staff who made our visit safe and friendly and we will certainly be returning back there

Visited this evening with friends of 50 years hoping to take advantage of the government's meal deals. What a total shambles. First of all we were told that dogs weren't allowed, even outside. There is minimal signage to support this. We ordered drinks to be told we couldn't run a tab, not even leave a credit card behind the bar. Then when we ordered food and the order accepted then we were told that there was a 40 minute wait for food despite the place being quiet. We've only got one chef on we were told. Why? Then this wasn't available, that wasn't available, all the time I'm walking backwards and forwards around the 'one way system' relaying messages to our friends. I feel for the the staff who are badly led, poorly trained and frankly have been dropped in it from a great height. All in all a total disaster.

Visited with family and a toddler. The staff could not have been more accommodating or friendly, nothing was too much trouble. We all had the roast which was really good value and a large portion, vegetables all fresh not frozen, generous meat portion and a pudding all for £14.90 excellent value and will definitely go again, seating is not too close together and across the road is the canal centre to walk off lunch. All in all a great experience.

Don't believe went to same place as previous review, 17 people (was meant to be 18). held Christmas Lunch last Friday. Group unanimous, Excellent meal, Excellent & friendly service, one of our group could not find place and Sue held up serving till he arrived. This was 2nd year we held event and was better than last year. Background music was playing, which they turned down so we could talk, no problem. and one of our group was also ill, did not even consider there would be a reduction, Potters has to pay for food ordered. As for atmosphere, yes, the place is quiet. that's a marketing problem for Potters, but its a Christmas party, you make your own atmosphere. Thank you Sue, Marina & everybody, see you next year.

Booked for our volunteers Christmas meal. Absolutely no atmosphere, not even any music playing. One of our party was ill so couldn’t attend, they took the full cost of the meal instead of just the deposit. Salmon dishes were cold and had to be returned. Could not use being busy as an excuse as it was dead. Vegetables cooked to mush. The vegetarian tart was absolutely disgusting and inedible. The best thing was the Christmas crackers. I pity anyone having Christmas Day lunch there.

Family birthday meal for 7. Wasn’t too busy, it was a Wednesday evening. Good range of food choices, and very reasonably priced. Some of us had steak and it was cooked to perfection and full of flavour. Others had other menu choices and were not disappointed. Staff were super friendly (Emily) with such a bubbly and infectious attitude, made us all felt welcome. Will be back here very soon.

Good menu and good food. Reasonable price and very good service. Staff were friendly and efficient. Booking system online is terrible so phone if booking.

We have been here twice in the last 2 weeks. Once for a Sunday roast and the other for a steak meal. Both times the restaurant was quiet and the service was very good. The sharing platter to start was great value and very tasty. There is a garden patio overlooking the Basingstoke Canal and ample parking. Will definitely be back.

Worst Fillet Steak (if indeed that was what it was) I have ever had. Is this supposed to be a Steak House they can't cook Steak was supposed to come with Garlic Butter none, Onion Strings none, Garlic Butter none, asked about Garlic Butter Waitress said she would get Chef to make some ! 10 minutes later a pot of melted Butter with crushed Garlic floating in it that is not the Garlic Butter I was expecting this was a pot of Fat ! also waited over an Hour for Dinner and it was nowhere near busy. Staff apologetic and I did not have to pay for my Steak and took 10% off rest of Bill but that is not the point was told not the regular Chef on duty not really an excuse for very poor Food. Disappointing.

Attended on a Sunday lunch time, we prebooked a table in advance thinking it would be busy after being recently refurbished. We arrived at the car park, which was totally empty on one side and a few cars on the other side of car park, in an eight seater people carrier, which had no tools of any form on board but was suitable for two disabled occupants. We parked in the area of the car park where all the other vehicles were parked, which was not full. We were then greeted by the owner of the business in his own car which was the same size as ours saying we could not park there as it was a commercial vehicle, we explained that it was not a van, it was infact their car. We were then made to park on the other side of the building as it did fit in with the image. The owner then drove around the car park in his own big car and parked in the car park space we were forced to move out off. In the car park there were three other mini buses (commercial vehicles parked. Nobody can even see the vehicles parked whilst eating their dinner apart from people playing pool or darts. Its a shame we were made to feel very unwelcome before we had even entered the building. May be this explains why on a Sunday lunch time there was only two table occupied in the main restaurant. The staff and meal was very nice, its a shame about the owner. We will not be attending again.

We had a excellent steak dinner and the staff were very pleasant when we went on a Friday evening. It's such a pity that more people don't give this Restaurant a try because it's really well worth it. We have never had a bad meal here and yet to find it full of customers. Do yourself a favour and pay them a visit.

I went here with my wife after walking our dog for couple hrs over the local woods we sat out in the garden area in a corner away from everyone and by the slipway having a drink then decided to have some food I went in placed our order and paid around 15:05 after 5 to ten mins a young male comes across tells us we had to have a refund as food not served between 1500-1700hrs and quite rudely stated no dogs allowed!! There was no signs to even suggest that no dogs allowed in the garden area or pub grounds as we looked. Nor did we see any signs that they did not serve food after three or before five pm. As previously read atmospheric conditions was Ivey from other venders in place all of 4 people two male staff rude and disrespectful female bartender seemed ok but won’t bother returning to that place or any others with same name in future will defo avoid.

Visited for lunch with a friend. The spacious bar room was clean and welcoming. Limited choice of beer on tap but lunch was surprisingly good - would definitely recommend the seafood linguine, which was well stocked with seafood.

Me and my family happened to be walking in the area thought we would stop by and get a drink.

Amazing food, had the salmon starter with waters that will happily do anything for you.

Me, my husband and another couple have had the most warmest welcome tonight, sue has been very attentive and friendly and the food and atmosphere have been amazing, the new guy Adam has been very good and got everything right, great service and amazing food, will recommend to everyone.

5 of us went for lunch and the choice and quality of food was very good value for money. The decor in the restaurant since it has been refurbished is very tastefully done.

I’m originally from Farnborough but live in the West Midlands now and was visiting the area for the day with my husband and our dogs. We wanted to get some lunch and tried a few places in the area but as it was such a glorious, sunny day most places were packed (The Quays up the road was heaving)!

Lovely location by the canal but we very disappointed by the service; after ordering we were kept waiting well over an hour. We were eventually served after pointing out for a second time how long we had been waiting. Then our starter came at the same time as our steaks! The excuse was that one of the bar staff was new - a straight apology would have been better - it is not up to the customer to make allowances for the staff - and no attempt was made to make us feel better about having paid for the starter (dipping bread and olives) which, because of its lateness, was completely superfluous. The steaks were ok but one side order was missing and the coleslaw serving size (miniscule) was a joke. Because we ordered from the bar (in order to eat outside on a wonderfully warm evening) we had to pay up front, otherwise we would have disputed the bill. Needless to say, we did not stay for pudding or coffee.

Popped in for lunch. I ordered the fish and chips, my wife had the spagetti bolognaise and son opted for a burger. The burger was good. On the flip side, my 'beer battered cod' was a rather grey colour, flat and tasted like your average supermarket frozen offering with equally flaccid chips. My wife's spagetti bolognaise was very tasty, but a tiny portion akin to a child's serving. We pointed this out to the (delightful) waitress who apologised but that was it. My wife opted for a nice Eton Mess pud. So, nice staff, quite a pretty setting but some shortfalls in the food.

Food also nice and well cooked. Verity of choices. Mouth watering test. Strongly suggest to have a once in your stay.

Very busy when I visited as England were playing in the world cup. But there were only 2 bar staff and one chef. So there were ridiculously long waits for rushed service from stressed grumpy staff. Some food prices were different to the ones in their web page. Food was average, the coleslaw came in a pot smaller than an egg cup. I wasn't impressed and won't be rushing back

Popped into Potters for a family meal on a hot and sunny Saturday evening thinking a place like Potters would be packed and that we may be able to find a table outside.

Called for lunch and was informed that our order could not be taken before 12 noon, although it was 5 to 12 . Rather dissappointed with this, but when we did get our meals they were worth waiting for

We had not visited for a long time lovely setting on Basingstoke canal, sat watching ducks while eating lunch.Friendly staff and well cooled food.Will come back.

Potters is a modern spacious restaurant. Booked a Sunday evening meal, but could only order from Sunday Lunch menu. Meal was mediocre, small portions with over powering gravy. The meat was poor quality! Roast included 'dessert of the day' which was Jam roly Polly and custard, no mention of what dessert would be prior! we ordered from the dessert menu instead and were charged an extra 5 pounds each. Shame they couldn't offer a bit of a discount especially as I didn't have the dessert. Won't be rushing back Sorry!

Excellent food great choice of food can either sit in bar or in restaurant. Friendly staff. Comfatable and clean place

I'm a regular as it's the best pub in the area - I've always enjoyed the food, the staff have always been pleasant and especially when it's a hot summer's day it's lovely sitting out on the benches! Highly recommend.

Rude rude rude! Waiter reluctantly gave me the lunch menu through gritted teeth when asked but instructed me not to show others as it would cause too many orders, ermmmmm... Then the waitress came over to give us our meals, we asked for some mayo as none of them in the sauce tray had any in. She replied “come and get it from the bar as this is not waitress service.” WTAF?! There was much more to complain about but I CBA typing it out.

The service here is very good and the people friendly.

When back to this place after about 3 years. Things had changed. The Bar seating area was empty ... The usual restaurant Canal View seating area was partitioned off so could not sit with a Canal View. Was confined to the Bar area. There were no midday snacks on the menu but did asked if there was an alternative. The Barman did find another menu and we chose 2 x BLT and one Gammon with peas and chips. One coffee and one half of larger and one half dark beer. Total was £30.70 which was a bit over the top. After about 10 minutes 7 children came in with their parents an run riot and the parents could not even bother to stop it. One youngster was pushing a baby in a pram around the restaurant and the other kids were screaming. We mentioned it to the Barman and he said next time we could go into the POSH part of the seating area. The screaming kids were playing with Toys located in the ENTRANCE to the pub which was a health and safety issue. A elderly gentleman walked and seeing the kids running riot walked out. Them another four elderly people got out of their car and walked though the door entrance.. After about 30 second they also left. This is a place to avoid at all costs...............

Been going for a while as this is a local to us. We ordered a Sunday roast , paid for it, are it & then went up for the dessert which is included in the deal but was told NO this offer was not available any longer although the menu says different & but has said the same all year . Kingfisher on the quay, The old wheatsheaf and The rose & thistle all cheaper , so shall now be popping there for food instead ! Shame all they had to do was to inform the customer before ordering or remove the menus . Not great advertising for a regular customer .

9 of us pre-ordered from the Christmas menu and we were pleased with the whole experience. The staff were attentive and the food was good. 3 people ordered the steak and only 2 of them were happy with it, the Christmas turkey meal was good and the potatoes were particularly tasty.

Really lovely food, and all freshly cooked. The restaurant is spacious and you are not crammed in.

A work night out was arranged for here. 15 of us pre ordered our meals. We sat to eat at 7.30pm and our food was served at 9.30pm.

Beautiful setting, good atmosphere and brilliant staff. Very reasonable prices too. Food is fabulous also

7 people for Sunday lunch and 7 people disappointed. Having eaten there recently and food pretty good we organised a Sunday lunch for our kids and grandparents, we were left bemused as to why all our dinners came with frozen dice vegetables under cooked and with one very small frozen Yorkshire pudding and portions tiny with no option for a grown up sized dinner. Desert was fine but if you like a decent Roast on a Sunday i'd give this one a miss

I was staying in one of the rooms this week and enjoyed a nice meal in the restaurant.Good sized menu...

Had been about a year ago when it was quiet but food was nice. However, went last Wednesday evening there...

Nos preocupaba que no había nadie allí un viernes a mediodía. No haber sido. La comida era muy buena. Harina de pescado de mi esposa fue muy bueno y mi pescado y patatas fritas tenía más modesto y luz. pasta crujientes No la pasada cosas...

We ate here as we had heard it was refurbished and i guess that was true, however, the service was not really much good and the food was very average and i feel it was overpriced for what it was. Its nice on the edge of the canal but just a drink next time.

Had the classic burger. Was tasty but not particularly hot.The one thing that really disappointed me was eating off a piece of slate, with paper ( which disintegrated and ended up eating some...yuk!)What has happened to the good old PLATE!!!!!

We dined here last night and thoroughly enjoyed it. Table booked for 7pm for 3. It was quiet which surprised me. We had the combo platter for starter which was absolutely delicious, steak was cooked to perfection. Nothing was a bother even if we asked for new potatoes instead of chips. We upgraded on the children's menu for my teenage son who wanted an adults portion. Lilly was a wonderful waitress and so were the rest of the staff. Definitely will be returning very soon. Prices were reasonable. Lovely area to sit outside if you wish, highly recommend a visit.

Decided to go here after a long day out and after good feedback from friends. The bar/restaurant was empty. Ordered a children's burger the lettuce and tomato was so oiled and the burger dry. I ordered a fillet steak and by gosh it was the most horrendous steak I've ever eaten. It didn't help not being given a steak knife.

Having lived in the area for most of the last 30 years I've been into potter's now & again, until the recent refurb it was always best avoided. We visited after the refurbishment last year, had 3 steaks which were all good. We went back today to celebrate a combined birthday and Mothering Sunday. They were running a special menu which we'd been asked to pre-order from - great, no problem which we did by email & had confirmation of our choices. Arrived there, the steak house had no steaks left... Our pre-order was essentially ignored, we went for other options which were pretty mediocre across the board.Service was pretty slow, value for money pretty poor (the restaurant didn't appear overly busy) & no acknowledgement as to how badly wrong they'd got it.

How would I describe Potters? It’s more than a Harvesters, for certain. Is the bar a bit soulless and feel like a Premier Inn on a hangover. Yes. However, they serve a nice pint of Hogsback TEA and it’s good to have a good local ale on tap. They do struggle with the idea of chilling their white wines though and should really listen when people says it’s too warm. So, the $64,000 question - are the steaks good? Yes and, for a place that advertises itself as a steak house, that’s good news. We all had steak (2 filet and a 14oz T-bone) and we were all happy. I asked for my T-bone done medium and it came out redder than I expected but, in all honesty, was tender, well-seasoned and tasty and I was perfectly happy with it. We had a bottle of the £22 Bordeaux and it had good tannins and acidity and was good value. It’s a good local steakhouse that fills a niche in the local market. I’ll go back.

Was recommended for the Risotto and certainly did not disappoint. Had also the chicken pieces with a nice glass of red wine.Ok it's not the cheapest place to eat but excellent quality of food.

Good value for money and quick service will be back nice and clean and plenty parking staff all friendly and nothing was to much trouble 5 stars

We had a table of 12 people and the service and food was excellent.We had a couple of vegetarians and all the requirements were met without hesitation.Food was amazing had Starters, Mains, Puddings and Coffee's everything was met to perfection.Lovely friendly and helpful staff.

We came here for my sons 30th and as a group of 15 we were very impressed. The service was exceptional and food was great. The scallops for starter were delicious and 7oz sirloin cooked to perfection. My husband had the rack of ribs and said they were probably the best he's had. I had been here before the refurbishment and was so surprised at the transformation. I cannot understand how this place isn't fully booked as it's setting, service and quality of food have exceeded anywhere else I've been for a long time. We will definitely be returning and recommend anyone to go there.

Clean restaurant and the food is good. The place was a little empty when we arrived, but the waiter did say it's not usually so quiet. He was attentive and polite. I didn't feel rushed (remember it was quiet though!) food arrived promptly enough, as did drinks when we asked. Nothing negative to say really.

Just got home from a terrific birthday evening in Potter's steakhouse.Freindly staff, good food, spacious dining rooms, lovely big table and fast service.My wife's steak had some sinew running through it, but after a word with Dom, our waiter, it was whisked away and replaced along with fresh chips in double quick time. Very proffesional.This is the second time we've been to Potters in a month and it certainly wont be the last.

Second time we have eaten here since the refurb. Tonights food very poor, I had the salmon which was quite dry and didn't appear very fresh. The potatoes tasted like they had been cooked a couple of days ago and put in the fridge then re heated!!The desert was supposed to be a hot one, but had to send it back as cold in the middle. Also my husbands steak was very tough......all in all not good.

Popped in for a drink and bite to eat, as I saw it had been refurbished recently.My lager had a very unpleasant twang to it and the fish which was accompanied by horrible soggy chips must have given itself up....it was truly ghastly. Apart from this our table was filthy and if you touched it you stuck to it. The staff member who I mentioned these issues to looked at me as though I was mad. Don't waste your time!

We have had a wonderful meal out at the Potters Steakhouse this evening. It has plenty of parking and is in a nice location next to a small lake. The staff were very welcoming, it was empty when we arrived and has new decor, some tables and chairs and some tables with both style seating. The food was very tasty and although there was not a large choice on the menu we did find enough to choose from. We tried the fish selection as a starter, which was very nice and has a good selection with prawns, salmon and white fish and also the chilli garlic prawns, also very tasty. For mains we had 7oz steak, which was good quality meat, BBQ ribs which were very tasty with a decent amount of meat on them and also the salmon and prawn linguine, also a tasty dish. All our dishes were well presented and of good quality. We would definitely recommend this restaurant for a lovely meal out.

We had a young baby were made very welcome.good selection on menu. My daughter and her partner had the tomahawk steak between them it was amazing. I had the best seafood linguine ever it was so tasty. Food was well presented and staff were so nice

Excellent setting by the canal. Restaurant, spacious, clean modern, great service. Good for families with children, great menu.

Having been here a few times before over the past ten years, (only ever visited when on narrow boat hired from Galleon marine for the weekend). Must admit a few years back it was tired and deserted most of the time. The refurbishment is new and I can only describe it as a Resturant that you might find in an upmarket holiday camp. Slippery fake leather chairs, etc. It's a lot better than it used to be but the food is about on par with a harvester, but then it's not especially expensive at all. The food was all ok and nothing to moan about but it was all pretty middle of the road. It served a purpose for us but wouldn't really head there as a destination.

We have become a regular at Potters, we wernt aware of this place as its was a spur of the moment choice of restaurant at the time. Since then we have returned for both romantic/date nights and group/family meals and the service has always been fantastic. The food is cooked to perfection and you get a really relaxed feel by the river. The only thing i would say needs improvement is the cocktails.

Per noi italiani in Inghilterra non è che la cucina inglese sia il massimo della vita !!Tuttavia scegliendo con cura si può sopravvivere! Il ristorante Potters in non è male , rock of ribs (le nostre costole di maiale) e t-bone ( bistecca ) sono accettabili . Ovviamente con tutto il corredo delle improbabili salse inglesi e anche di molte patate fritte! Quasi tutti i piatti oltre ad amburgher in stile Mc Donald , sono presenti anche nel pub adiacente (carino) e ad un prezzo più decente del ristorante. ( ovviamente perché non vi è lo stesso servizio) .

Very Nice refurbishment did not recognise the place. The menu though was a little disappointing, it was not as varied as it was before. The staff, although they tried hard, did not seem to be up to date with the changes.

Now the place has been refurbished , it looks great, its really nice to sit out in the sunshine by the canal & enjoy and drink and some great food, the whole place has changed since the refit , staff are friendly , food is good. As its only round the corner from us its a nice local pub with great food

Visited for lunch today spur of the moment & was really impressed with the place. The revamp has completely transformed the inside as it used to be very dark, however is now very welcoming. Food was presented very professionally & we left two empty plates which is always a good sign! Will definitely be returning.

couldn't believe the difference. Gone from a spit and sawdust joes café to an amazing pub and restaurant. Food was amazing and will be going back.Staff very friendly and was nice to see my Prawn Linguine being cooked fresh.My husbands steak also very tasty and well cooked.

We came here many many times over the years silver wedding 50th birthdays pearl wedding and many normal visits.We were not prepared for the very dramatic refurbish that has been done it is fantastic!!Although the menu is not vast it gives enough choices so that everyonne can choose something.On average three course meal with drinks for two in the Region of £50The setting is lovely service was friendly and the staff knowledgable about the menu.

I arranged a family and friends get together for my birthday. Went along and spoke to the Manager Rick who showed me the seperate area from the bar, next to the restaurant, a nice area which he reserved for me. I took along balloons and set up before and was met by Rick on arrival. Happy to assist in anyway.Went back at the arranged time as my guests started to arrive. Nuts and crisps put on tables as planned. Some guests had bar meals which were lovely.All the staff were very happy to help and were very attentive at all times. I must say all my guests including myself were hugely impressed with the New look. Very Glam and trendy. A lot of money has been spent to get it from what it was before, to make it as lovely as it now is.Everyone said that it had been a missed opportunity as such a beautiful setting on the canal, so pleased that finally this place has been updated. Plus with a new Chef who now creates some very tasty dishes. The Best Steak I have had in ages.It was a great afternoon, which we ended by sitting down in the Restaurant in the evening to eat which was very good.Overall very Impressed and would recommend to everyone to give it a try. A BIG change from how Potters used to be, Thankfully!

Wow , very impressed , had a lovely evening , booked online , the new refurbishment looks great , with the added bonus of it overlooking the canal , with good seating outside . .We had a table for 4 , and it was my mums 70th birthday , and the staff were very accommodating ., singing happy birthday to her . Food was really, really, good , great size portion , and a good selection . Lovely friendly staff and manager. Will certainly be coming back again ,

Used to be awful, but lots of money spent & well worth it, 2nd time eaten there, very good steak based menu, excellent staff, a really pleasant evening, c£75 for 3 of us main meal & couple of rounds of drinks, a bit more expensive than usual Chef & Brewer menu but well worth it, nice ambiance.

It was with great interest that we dined for dinner and it was also the official opening night. The total refurbishment is excellent the difference too people who have eaten here before will amaze them. The table décor and all crockery is now into the 20th century and suits the refurbishment. The menu is not extensive as is the wine list but it is enough and it is all good or it looks all good. The prices are still reasonable even with the slight increase. The peace, tranquility and stunning location have not changed so this is the venue to visit. The food we had was well cooked beautifully plated and a delight to eat, the chefs have really done their craft a justice. like all reviews if you believe their is a problem then it should be aired and the problem is the service staff we had on the evening. They had a lack of knowledge of the menu, wines and service skills they were all very pleasant but with the new look and style of the new Potters Restaurant they did not suit or seem to fit in at all. That said it will not stop us once again becoming avid users of this establishment and how great that Mytchett now has another excellent place to dine.

We called in for one night and the place (which is large) was unoccupied but for us: and they still managed to give us a 'double' instead of a 'twin': this was after they tried to overcharge me when booking online.The barstaff handle reception and while it was sufficient, they were more interested in serving customers. Dealing with any queries I had resulted in phone calls to someone anonymous.In the evening, when the few locals had gone, the manager took over and a more uncommunicative person I have yet to meet. He managed to avoid eye-contact for the whole two hours we were there and it was made obvious that he wanted to shut the place (early). He spent the entire evening hunched over the far end of the bar doing paperwork and getting service was becoming an art form the later it got: we were gone by 21:00hrs as we were leaving, another customer came in! I feel that he would not have been popular. Another BIG problem was the music, oh the music!! As we were the only people in and in our 60's the loud rap music was also a subtle hint that he wanted us out. Any request was met with a grunt but we did manage to get it turned down to a mild scream: eventually.Breakfast was presented as a fait accompli, 'you can't have breakfast, there is no breakfast chef' so in the morning we dropped our keys into a box on the wall and left without seeing anyone.

Under 18's not allowed in the bar areas and are asked to leave. The food was something out of the 70's along with the general decor. Dreadful place.

This was our first visit to Potters which was introduced to us by friends. We will certainly go there again. The surroundings were very nice, looking over the Basingstoke canal. We went for lunch and it was not overly busy in the huge dining area which was nicely laid out. The staff were very attentive and helpful and the food was excellent with a very good selection of all courses. The prices were moderate but this was a lovely dining experience.

At least the poisonous bar maid has departed. Drink bottled stuff only as anything on tap is a bit dodgy.

Unlike other similar hotels drinks were reasonably priced and enjoyed the food. Be aware no breakfast is served on Sat or Sun which was a bit strange. Someone said because it is in an affluent area cant get staff to come in and do it!

Brilliant everything you ask for not the most extravagant venue but we went to enjoy ourselves and we got what we wanted worth a visit and I believe belongs to the same owner as the International hotel

The rooms were not as clean as they should have been, but when we went in the pub!! WOW!! It was filthy and the service was as bad.All the tables were sticky with dirt and the toilets revolting. STAY CLEAR!!

Situated on the Basingstoke canal, a perfect spot you would think for cyclists, dog walkers etc to stop at. However when we got there with our dog, there were signs even outside saying no dogs. It's not like it's a posh place, the decor looks 40 years old and the food didn't look appetising either. The waitress said that the owner has a strict policy of no dogs, even outside!Rather head further along the canal to The Swan, much friendlier smarter place with great food and decor.

This is by far the worst food ever, I felt I have waste 40 min of my life spending it at this pub! The service is poorly, unfriendly, not dog friendly, simply won't recommend this at all!

We visit potters family restaurant most sundays for their Sunday roast menu the staff are always helpful and friendly and there is plenty of room so that you can relax and enjoy your meal ,you also get good value for money it's a restaurant that you don't feel over crowded in,the interior is a little dark but cosy ,we will keep going there for our sunday lunches

This is a large restaurant serving low end meals. There were 4 of us and I chose fish and chips. It was awful, soggy batter and fish that did not seem to be fresh. We had ordered a platter as a starter and that didn't arrive and while we were eating staff were clearing up and moving furniture in readiness for the next day. Notice boards around the place were advertising Mother's Day and Easter even though it was May 5th! A very poor strategy of promoting a venue by a manager who clearly doesn't care.

Tell anyone around Mytchett that you are going to Potters and the chances are that they will pull a face and make a disparaging noise. When you ask what is wrong with the place they say so and so had a bad experience there, push them further and it transpires that they have never been there themselves.We have been coming to Potters fairly regularly for more than ten years and for the most part we have had little to complain about. We find it rather sad that the restaurant is practically empty when other places in the area are bulging at the seems. Yes it does look a little third world in parts with some rather rickety furnishings but so what its cheap. To look on the bright side we can always get a table.The place has a large bar (At this point when I do a review I say "I like bars") well I don't like this one it has at least five televisions all showing some type of sport, usually football and naturally a pool table. So if this is your thing this sports bar is for you and you can enjoy the big match on Sky. If it is not, Avoid.I want to take this opportunity to say thank you to Sarah who runs the bar and steers the restaurant, she has been here for longer than we have been coming, she is the glue that keeps the place together. So dear reader, Potters is really not so bad, give it a try and see for your self.