Portreath Bakery in Cornwall, Isles of Scilly

I have been visiting this bakery for years to buy pasties. I have always been very pleased with the quality. However, yesterday I bought a large and a standard pasty which were put into individual bags for me to take away. When we got home, I opened the bag and the large pasty was burnt. My husband ate the pasty but did not enjoy it. I don’t think that I shall be visiting this bakery again as I feel that the shop assistant should not have sold me this pasty as it was so obviously burnt. I am very disappointed to say the least.

Experienced baking perfection with crisp croissants, filled with delight. Scrumptious scones and pasties. Moreover, hospitality baked into every bite as staff and owner are amiable and helpful for weary travelers as well. Words cannot express

Oh dear, it looks like customer service is really letting this bakery down from the other reviews I've read. Such a shame as pasties are the best we've had in cornwall but I always remember customer service as much as I do the product being sold. The lady serving my dad yesterday morning was incredibly rude. My dad went into the shop to buy 12 pasties so we could take them home to enjoy. Their website has an offer of 12 for 10, so my dad asked if he could take advantage of that, to which she bluntly retorted that he couldn't, my dad asked why and there was no good reason given. My goodness, surely you should be jumping at the chance to sell so many in 1 sale, espcially as we head out of season! The Baker came out of the back and advised that in fact they could honour the offer and she then served my dad the 12 pasties. My dad asked for a bag and a tiny bag which only fit 6 of the pasties was handed over before she left the counter without a word and before my dad could ask for another bag so my dad was left to struggle with all of the pasties back to his car. I suggest customer service training is given to this particular individual. It was 8 am, the very start of the morning, so I dread to think how awful the service is towards the end of her shift, especially on a bad day. I really wanted to order more pasties from the website, especially the seasonal items heading towards Xmas, but unfortunately I think I will have to give it a miss. It's really disappointing that despite concerns having been raised about the customer service for some time now having read through these reviews, nothing has been done to address what is quite clearly a problem. Why be in that role if you can't at least serve with a smile?

After some confusion caused by me, I hold my hands up, we eventually sat down to some gorgeous food, highly recommended

Another great stay with my son. Friendly polite staff, great food and atmosphere..Rooms clean and really comfy mattress... We Will be back

We spent a week walking along the coast. There was a cute little room under the attic. Clean and overall sufficient for us. We were positively surprised by the restaurant. In the evening, really great food at fair prices, and the breakfast was also very good. Overall, really recommended.

I emailed on Monday to book a table as a suprise meal for my husband birthday on the Friday. We arrived early and had a few drinks in the bar before going through to the restaurant, very friendly, customers and staff, Extremely helpful and sharing recommendations of the area. Once through to the restaurant the staff had surprised us with a decorated table and a badge for my husband. It was a lovely thoughtful suprise. I would highly recommend the Portreath Arms, food, staff, regulars all very friendly and the food was AMAZING

We had dinner here, unfortunately we did go for the Monday deal advertised on their website only to be informed they weren’t honouring it on this specific Monday night. However, we ordered anyway and still enjoyed our time at this restaurant, the servers were nice and so was the food.

Great pub, good food... fantastic location. Lovely staff too

Poor experience today and terrible customer service. I am local in the village and have been using this bakery for many years. I was embarrassed and ashamed today . A holiday maker greeted the staff member with a very cheerful hello. This was met with a blank stare from the shop worker who did not even acknowledge the gentleman. When it came to my turn in the queue, I had a query about something to which I received an abrupt, sarcastic and to be honest rude reply. We rely on our visitors for their business and a smile, welcome, and a cheery hello costs nothing. Please take note, Portreath Bakery, your staff really let you down today. You are a long established business but do not get complacent.

Brilliant afternoon with an awesome band. Food is lovely, staff friendly. Perfect for a late lunch and afternoon drinks.

Great pub with a good range of beer and fantastic food.

Called in for a meal on a day out. We have two dogs and were allowed to eat in the bar area. Great find the meal was excellent Service & staff great. Will definitely revisit if possible

Dog friendly 😉😄 staff and food was lovely 😍🌹

Centre of Portreath is the Portreath arms. Lovely pub, great food, friendly staff.... large carpark if you drive there, but accessible if walked, cycled

Lovely pub selling an excellent range of ales. Friendly and helpful staff. Rooms are comfortable and tastefully furnished.

Avoid this bakery had a coffee and a couple of very stale scotch eggs definitely no service with a smile very rude experience. Took the scotcheggs back as they were very stale the women refused to listen and said she only brought them yesterday. Brought them definitely not a fresh cooked bakery. Shame because Portreath is lovely, the bakery lets it down. Very uncornish service

Nice pub friendly staff indoor and outdoor seating, has a dart board and snooker table great food, decent prices

Really happy with vegan options! Great food for all our family x

Great location. Food is excellent would highly recommend.

Won’t be going again… 4.95 for a cheese and veg pasty standard and 4.90 for standard steak pasty… RIP OFF! I will not be returning… if veg n cheese pasty was £3.95 that would be fairer!

Nice breakfast, friendly people.

Good prices and friendly staff.

Nice place, always seems to be really busy when I go. Could have a better area around the bar so people can queue without getting in other peoples way.

We are travelling along the South West Coast Path and are surprised by this great accommodation in the middle of nowhere. The staff are super nice, our luggage was brought to our room, the service in the pub is super nice - the food is international and absolutely delicious. Everything is just right.

My wife and I have frequented this place for at least 30 years.we went tonight to celebrate our 57th wedding anniversary. We waited 45 minutes for our Main Course only meal, both had the Ribeye steak. We both know the correct complaints procedure especially as I am an ex cook. 1 steak was overdone but hot the other was nicely cooked but almost cold. Having waited 45 minutes for the first try we did not wish wait any longer, so we got on with it. Given that this is the premier dish on their menue you would expected more care to have been taken. We did make our observations quite clear. No remuneration or comment was made when presented with the Bill. Good luck you lot??

An old style pub inhabited by locals. Perfecy

Outstanding food, accommodation and atmosphere! The rooms are beautiful and very comfy, and the meal was worthy of a high-class restaurant. Highly recommended!

Popped in for a beer and food. The fish and chips is excellent and plenty on the plate, the Dartmoor Jail Ale is also excellent. Friendly staff, friendly customers and doggy friendly. Thoroughly recommended.

Came in for a drink after a few hours on the beach with the dog. It was about 1630 and they were doing a burger night on Monday. A Burger, chips and drink were £8 with the option to add extras from £1. Unbelievable value and nice food. Ended up have 3 rounds and dinner because it was such good value and a nice vibe! Definitely recommend a drink in here if you are in the area. They also have loads of games available from behind the bar!

Lovely place to stay, great atmosphere and good food and drinks

Really nice food and friendly staff

We didn’t stay in their hotel but popped in for a cheeky lunch. After being spoiled for choice on a VERY tasty sounding menu, we opted for some nibbles and had some starters and sides. Wow wow wow ! How delicious !!!!!!!!!! Even though the food was absolutely delicious, the team members that we met as we literally had one foot in the door were absolutely lovely and incredibly friendly. Would most definitely recommend.

Lovely rooms, friendly staff and delicious food. Highly recommended pub stay

Been a few times but most recently visited in the week with our family (7+ a little one). Service was great from start to end, all the food came together and it didn't disappoint, it was all excellent. Great atmosphere and beer made it all the better. Will continue to visit

Stopped off on a cost walk, warm welcome, cold lager, great food (toastie & soup). excellent toilets! Highly recommended for lunch.

Beautiful, friendly, accommodating pub. Recommend to us from a local chap whilst in the supermarket. We weren’t disappointed 😊

Nice place, great decor. Good beers and friendly staff.

Excellent meal and reasonably priced. Staff friendly and efficient.

We didn't stay here but had Sunday lunch and dinner midweek and the foods was delicious, I would recommend dining here 100%.

Had a nice evening meal. Claire was looking after us, and we had a good laugh. They have a fantastic range of food. Some were a bit spicy for me, that suited my wife, there were a lot of other choices to have. Great place, recommend. We have been back again as we really enjoyed our meal. I said that Claire looked after us. It wasn't it was lovely Ann.

The bakery is very good and I particularly like the gf options. However I went in to buy a luxury hot chocolate but was served by a lady who didn't seem to be with it and I got two ordinary chocolate drinks. This didn't matter as such but I was concerned about how this would look to visitors to the area. Hopefully this can be sorted,as it really is a great bakery.

Nice room, good food, right on the Coast Path.

We ate and the food was lovely. Very friendly service. Would definitely visit again.

Went to get a pasty from this local Cornish bakery and as a Cornish person I am absolutely disgusted with the food that passed my lips. The pastry was horrific, the veg was as crunchy as if it hadn’t been cooked, and overall the pasty was inedible. In all, disgusting!! I would advise everyone not to buy from here, make sure you go elsewhere!! Save some money!! Even if you’re here on holiday, stay clear.

Ordered 12 large steak Pasties online. Arrived in an insulated box within 2 days. Excellent service.

Impulse purchase for lunch on a wet rainy day during our one week local stay. Traditional pasties followed by Eccles Cakes. Absolutely delightful!

Lovely cornish pasties and pastries to take away. Staff lovely and helpful . Good selection of rolls and sandwiches.

Lovely little bakery easy to access of the main road through Lanner. I stopped her and had a delicious warm chicken pasty. No goey grey stuff in here it was packed with well seasoned veg and chicken....Lovely just did the trick

We always call into the bakery to buy pasties when we visit relatives in Porthtowan, but we did not realise that you could order them online for home delivery. We therefore tried this service for the first time this week. The ordering process was very easy (including payment via PayPal) and ten large steak pasties duly arrived by courier the next day. They were packed in a polystyrene box which ensured that they were kept cool, and full cooking instructions were also provided. An excellent service which we will certainly use again.

Staying just opposite the bakery.We were going to take some home from another shop, but were told these were very good so gave them a try.You can buy frozen, but we didn’t have anything with us to put them in for trip home...or would have done.We pre ordered on Saturday and picked up Sunday morning freshly baked.We ate them on our return home that evening....delicious!

I agree with others. The pasties are great. Thin crispy crusts and lots of meat. Stuffed with fillings not just potatoes and vegetables. Steak and stilton had just been cooked and beat any pastie from Padstow which are stodgy and pastry for the tourists . Locally made, so they told me, they had the traditional spicy taste and weren't bland. No soggy bottoms here!

We were very lucky to have been given veggie and beef pasties after a friends dad's funeral. Along with some Cornish cider and beer. They arrived frozen in the post and cooked at home. The pasties were lovely. Thin, light pastry with very tasty fillings. Would definitely recommend.

Had a few portreath bakery pasties over the years, they are one of the best locally. They have started a delivery service during the lockdown, so had to have a delivery. Turned up in good time, nice and hot, and smelling ‘ansome! Ordered pasties, sausage rolls, bread, rolls and jam donuts. All delicious and downed enthusiastically. My son says the sausage rolls are the best he has ever had. Will be ordering again. and again, as they are adding more and more bakery goodies... oh my sweet tooth.

Where was the taste of Saffron? Why were they so dry? Why did they taste of onions? AND most of all how could the price of £1.20 each be justified?What must visitors think if this is the best a local bakery can do for a Cornish specialty?Needless to say I will not be back!!!!!!!

Friendly staff and superb pasties and cakes. All fresh and reasonably priced. Would happily pop in again if nearby.

As I eat pasties everywhere I can find them, I was disappointed in their pasties. Besides my own I found Warren's to be the best I've tasted.

Nicest pasties, chocolate eclairs and cakes we’ve ever had. Packed full of flavour and great value for money ( would cost an arm and a leg back home)! Staff helpful and friendly, very patient with our daughter who took her time choosing her gingerbread man!

Bought four pain au chocolat, they were so disappointing, they not only tasted stale but the light, puffy, buttery melting morsels we were expecting were leaden and stale tasting: a truly vile version of a French treat. Have visited this bakery several times as I live in the village, each time I hope for an improvement but I feel I cannot give this place any further chances, they have various items displayed on plates on top of the glass counter, I have been in the shop and seen a customer leaning over to the card machine to pay and resting his armpit on a plate of croissants! I pointed this out to the staff and no-one was particularly interested, they certainly didn't dispose of the pastries. Same with bacon rolls: all cooked and left to go cold and displayed on top of the counter open to everyone breathing, coughing and sneezing over them..oh and if you order a bacon roll it isn't served freshly made, it's a cold one, made hours earlier and microwaved-lovely! Cornish pasties are not a favourite of mine (shock, horror) but these are even worse than usual, the usual grey nuggets of rubber masquerading as beef along with swede (oh joy) and potato encased in geriatric shoe leather...what a treat...avoid this bakery at all costs, they take no pride in their produce or their customer service.

Hadn’t tried heavy cake before and it was amazing along with the bread and chocolate/Caramel short bread. Staff were very friendly! Great place to get cake and bread!

Scones and soda bread delicious great range of cakes. Pasties were lovely Staff very friendly. Also serve takeaway coffee.

Brought some pasties from here they where really nice , they had a great selection of different baked goods.

On arriving at our Portreath holiday rental, my wife noticed this bakery on our first walk through the village and decided to gets some snacks. A couple of Scotch Eggs, a slice of Egg & Bacon Pie and a couple of Sausage Rolls. They looked awesome.

Visited here a couple of times whilst on holiday in the area, we really enjoyed the steak pasties and the kids enjoyed their sausage rolls too. Lots of sweet treats to choose from, we got a selection and again found them to be very tasty.

The bakery is run by a local business called Made Marion, which is a specialist in gluten-free and good quality baked goods. we had high hopes for the gluten-free foods yet found that most of them are based on wheat. Even though it is labelled as 'de-glutinated' wheat it is an allergen nevertheless and may aggravate many patients' condition. Most of the gluten-free fare also contains dairy so I was nearing to break down in tears having travelled all this way only to find there is nothing I could have. Luckily, there was a freezer with some Swiss rolls which turned out to be both gluten and dairy free. I tried the jam one and the lemon one, the sponge in the jam one was more a thick pancake (disappointing texture) while the lemon one was far too sweet.

Lovely friendly service and excellent quality bread and other goods. Cornish pasties, cakes etc all delightful.

Went here twice on our recent week in Portreath, great staff and great products, fresh and delicious. I think in the two trips we made they made as much money as they would on a normal week!! Croissants , Belgium buns, pasties both meat and vegetable were delicious! Highly recommend!!

Nice, hot, tasty pasty. However, it was described as “steak” but contained less meat than most traditional Cornish pasties. No less enjoyable for the high vegetable content, I just quibble with the description.

The Portreath bakery sells the best pasties I have tasted they do a wonderful selection of cakes and sandwiches

lots of choices, very nicely prepared tasty food, reasonable prices, what more could you want. recommended

Had 2x large pasties, very disappointed as normally have lovely pasties from here. Today we had to wait for them to come out the oven ( No problem with that) but the large was probably more of a medium size and the pastry was very hard and dried out...possibly pasty over cooked and a medium pasty cooked as a large Pasty??

The best pasties in the area and possibly in Cornwall. I had a large steak pasty which was well filled plenty of nice steak and scrumptious pastry. A whole meal wrapped in a shortcrust pastry. I did not eat in this was a takeaway

As a gluten free family it's always exciting when we find a real bakers with a gluten free line.

We visited the bakery whilst staying in the area for a week. We wanted to try some Cornish pasties which was why we called also we noticed they sold a selection of gluten free products.

Called in the bakery while staying in Portreath.Couldn't resist a traditional Cornish pastie and I wasn't disappointed.Plenty treats to chose from,lady was very friendly and helpful.Seems quite a popular bakery,very busy all the time.I would definitely recommend to anyone visiting Portreath to call in.I purchased the medium pastie and was amazed at the size,just about got through it.Yummy.

Proper Cornsih pasties, cooked on the premises, part cooked if you need a few for home too. They do veg and other options, drinks, cakes and teas, coffees. All you need for a diy cream tea available here too. Don't forget Cornish Clotted Cream on top

While stopping in Portreath on our holiday we visited and bought food from here on 2 occasions.

A really good selection of traditional and alternative pasty flavours fresh baked. Be warned that this means the filling can be extremely hot (but after a day in the rain this is very welcome!) Saffron cake and buns also very good.

I was out for a walk and happy to stumble across this bakery I got a traditional steak pastie and it was really good

Home bakery on main drag. Everything from bread to baps, delicious pasties and other savoury items to tempting cakes, fruit loaves. Great selection to make up a picnic for the beach. Was open on a Sunday when we stayed in Portreath, which was an added bonus.

I have been resident in the area for many years and since I work nearby I travel to Portreath for lunch breaks. Today, for the fourth time I have been sold a piece of cake that's simply not fit to eat - unless of course you like yours dry and hard to swallow. They give you your money back and apologise but really nothing seems to change. I can't see how it's possible for something as basic as cake to be so difficult to get right! Obviously the ones I've been given have been stale, there's no other plausible explanation. A word of caution - avoid cakes or anything that could be stale. Pasties seem o.k. but then again they're hopefully made fresh and heated. Come on, Porttreath Bakery, start getting it right - you sell bread pudding anyway so make something imaginative out of the stale cakes. Needless to say I won't be buying any more confectionary with bus passes !!

You won't find a better Cornish pastime anywhere. Overstuffed with the best ingredients including a generous portion of flank beef. Cooked to perfection. The other breads and pastries are all excellent as well. Don't go anywhere else!

Lovely bread and saffron cake bought by our friends for tea thoroughly enjoyed .Next time we are in Cornwall we will make a point of visiting agsin

They make a really great range of tasty pasties, cakes, sandwhiches, drinks, gluten free pasties all fresh and really tasty in a clean enviroment, wellworth a visit.

We visited every day for a week and my son had a sausage roll every time and could not have raved about them any more than he did! We also bought fresh rolls which were tasty, soft and very reasonably priced.

Popped in early to buy a saffron cake for a friend. Patron was taking deliveries and was clearly unhappy that we had interrupted her. Very off hand and behaved as if she was doing me a huge favour by serving me at all. I never, ever go back to a business where customer service is poor. No matter how good the products are.

One of main advertised- products is heavy cake which is traditional Cornish bakery item. It is nice experience to taste heavy cake. I tried it years ago.

I think it's worth making a detour to get the best bought pasties for miles. We bought two, the first (medium) was dripping with gravy - just perfect. The second (large) has been warming for too long and the pastry was a bit dry. So on this one occassion not quite as good as usual. Still proper handome though. Saffron buns looked good too, but no room after the pasty.

We visit every time. We now take orders for friends back at home. Lovely. Tasty and seasoned just to perfection. Yum

Went to the costcutter shop to buy a newspaper and spotted the bakery a couple of doors down. Being a lover of all things baked I went to have a look. Bought two steak pasties and a cornish heavy cake. Visited again a couple of days later, two more pasties, one steak plus a bacon and cheese - so tasty. Lots of filling and good pastry. Definitely worth a visit.

fantastic from the food to the staff. In one word, awesome!

Excellent selection of freshly cooked food, and fresh bread. Have had several pasties from here and all were excellent. Would recommend the steak pastie. Friendly staff, good value!

We purchased some Cornish Pasties. The filing was lovely. Too much pastry for me but it was good.

The staff are so nice and cannot do enough for you even when you are buying just a couple of cakes and drinks. The cakes were freshly baked and moist and scrummy.

Rude staff. Out of touch. Maybe they should expand their view points. Pasties used to contain fruit originally.

Lovely local bakery with friendly and helpful employees, really enjoyed my pasty from there the best I'd had whilst in...

I don't usually write reviews good or bad but the service received last week in the bakery left a lot...

Friendly staff, great pasties one of the best I've had (I've tried a lot) they also do various flavours including...

Great find in a small place. Pasties are really nice loads of steak an veg in the traditional pasty. The heavy cake is great my favourite is the saffron buns. Clean place friendly staff.

We were told that this is an award winning bakery so our expectations were high.. artisan bread, croissants, etc. Or so we imagined. The bread looked bog standard so we stuck to the mediocre supermarket loaf. They had put out samples of different cakes and pastries which sadly all tasted stale so that really backfired as it put us off. Jam donuts were ok. The pasties (classic steak) were good - as good as any I've had outside Cornwall. But the rest was average at best! It's the only bakery in town so we did go back.