Popeyes in Scarborough

Only called to collect my partner but a 300 mile 4 1/2 hour round trip and I couldn’t even buy a coffee as they said they don’t do that!😦

We called and booked afternoon tea for 4 people last night to have today at 2pm. I asked for a quiet area to sit as my mother is part way through chemo. We also asked for no fishy sandwiches. We arrived slightly early but I advised reception that we were here for afternoon tea, they didn’t seem to know anything about it but we were told to wait in the lounge which was no problem, we could not buy a drink as the bar wasn’t open, so we sat and waited, the manager came and said they were just preparing it and would come and fetch us when it was ready. We waited and waited and at 2.20 my father chased it up it was then brought to us in the lounge area around 2.30 and served on a coffee table with no room for it and with salmon sandwiches. I then advised that we didn’t like the salmon sandwiches so the waiter took away the whole afternoon tea and we had to wait another 15 or so minutes to come back. It’s was absolutely disgusting, apparently the scones were freshly baked and warm when in actual fact they were rock hard and stone cold and stale and looked straight out of a packet, there was barely enough cream to spread a very thin layer on some was that hard they were inedible. The white sandwiches were stale, they egg mayonnaise sandwiches were slimy and the small cakes were still frozen. I’m quite sure they forgot we were coming and threw whatever they could together. I don’t mean to be rude or nasty but the gentleman that served us was very unkept and had an awful odour. I informed reception when I paid the bill and can 100% confirm I will not be recommending or returning. This was a very disappointing as this was the first break and outing since my mother’s diagnosis, and was definitely the worse experience of afternoon tea I’ve ever encountered.

Really disappointed with our meal, I ordered a soup and was shocked, to say the least, about the portion size , literally half a bowl and when I asked the waiter if it was a mistake he replied that it was head office that control the portion size!!!! Shocking , considering I was charged £6.50 for literally 5 spoonfuls. Prices have risen so much in the last year, ridiculous! Unfortunately the pub lacks atmosphere and we won’t be back! Such a shame as we The Bay but there is a need for a decent pub whose sole purpose is not to rip you off!

Quick stop on the way home after a visit to the local hospital. It was rush hour as we arrived here, glad that we had pre-ordered through the app. A welcome strawberry lemonade and McFlurry! Very busy, but this was expected with the warm weather! Staff polite and helpful. Good store and location

Terrible experience. Horrible atmosphere as soon as we walked in. The guy working there had an attitude problem, shouting at the young female waitress and telling the whole cafe that it was her second day. Had an argument with two other customers as they'd been waiting a while for two cups of tea. Even the customer said that he is stressed and he didn't like that and began arguing. Getting all the orders wrong and blaming the young waitress. Stated he is not taking anymore orders even though I'd been sat on the table and my mum ordered just before me. I had to tell him we were together. Such an uncomfortable atmosphere. How he works in hospitality/customer service is beyond me. Clearly the wrong industry. The poor staff, clearly not a very good trainer, but not his fault. AVOID as you'll only be left disappointed and leaving with a headache.