Pontrilas Village Cafe Tearoom and Bakery in Herefordshire, County of

The post office owner is the rudest person I have ever met! Shop is good but customer service zero…..

The staff were friendly and great servers and the drinks and food were great. We enjoyed our time in a friendly area in a space where we could talk and enjoy time talking with others occasionally

A warm welcome by a young girl on arrival at til , menus are a little misleading due to if u ordered a burger/ toastie or panini the chips are extra charge on top which i wasnt expecting. As we ordered the dog which was wandering around the cafe just walked behind the counter into the kitchen!! the lady in the kitchen was in no rush to push the dog out . I'd already started placing my order at this point .Ordered 3 meals 2 arrived with not much of a wait but the 3nd meal took ages ,l had to go up and ask which said was on its ways but we had nearly finished the meal by the time the 3nd came out. Top off the 3nd meal being very long wait there wasnt nothing on the side either just very small pot of coleslaw, didnt realise so had go back up and order portion chips which was another wait . No offers of free drink for the person waiting or a very sorry for the issues . Evan while we ate food the dog came to the table to sniff . Unfortunately the dog is table height which is very off putting . Told the dog to go from the table . Overall the young girl serving us did her best , ended up being a pretty expensive lunch out with the add ons . I definitely won't be returning. As we left the dog had been put outside on his bed .

We needed somewhere to meet friends in Pontrilas. We found the cafe and village shop quite by accident. Luckily! We went in the shop first to ask where the cafe was immediately noticed how clean, bright and well stocked it was. Bought a paper from the friendly lady and was directed round the corner to the cafe entrance. As you know cafe's give you an instant impression. Our first impression was how nice it looked. It got better. The cakes looked far too tempting for my diet, so just coffee and toasted teacakes. Both perfect, again friendly chatty attentive staff and spotlessly clean. I don't want to go on at length but the whole place thoroughly deserves it's British Empire medal. We all loved it, even the dog was charming, even when she barked at both of us men! She just wanted more attention. Nothing new there......! It is a longish drive from home, but well worth the trip. Thank you to all the staff and the friendly local customers. Regards, from the Ensors and the Gaths.

Horrible experience - I don’t understand how this cafe has any positive reviews as I could hear other people asking for their food/drink to be warmed up or changed whilst we were there and getting a very hostile response. I had quiche and it was rubbery and tasteless. My other half had a baguette that clearly wasn’t freshly made as it had gone soggy in the middle. After hearing other people almost being scolded by the lady who runs it for asking for their food to be warmed or redone, I just wanted to get out of there as quick as possible. The coffee shop also has very basic decor and no ambience to speak of. Much better to go for a coffee at the Temple Bar in the nearby Ewyas Harold and have a lovely warm reception and food.

Place started from small shop to cafe and gym next door. The cafe place is fantastic and newly setup quality ice cream display with quality ice cream after your meal to enjoy and have the best of British country side, All the profits and all the earnings from this place goes back to community services and charitable cause.

Stopped for coffee while out for a cycle. Very welcoming and lovely coffee. Friendly chat with a couple of local chaps.

Place become very big multifunctional community centre with many activities and options. Shop and Post Office services for everything Café and restaurant services Art and craft cafe Health and well-being hub Plus+ Fitness Centre Gym Free WIFI Internet Hub Indoor outdoor sitting space Car parking space And Bicycle Stand Absolutely heaven Hidden Gem 💎

We always use this little gem place . Always they go beyond our expectations. Every time they got something else ongoing new projects and lots of charitable activities and events. Best side of this place not only their food and friendliness, All the money you spend here goes back to Community and vulnerable people. Perfect newly modernised fantastic place . They now got new big modern clean cafe and WiFi for whom needs do their works .

Stopped off her for a quick drink and bite to eat on our way to Abergavenny. The female staff inside was very rude, obnoxious and almost awkward towards us. The wife and I quickly finished our coffee and wanted to get out ASAP. Won’t be stopping here again. It was almost as if she didn’t like us because were English? (She spoke with a deep welsh accent) or maybe she just has a problem with men? Who knows but we won’t be going back to find out I can assure you. Terrible experience

Had a lovely breakfast, great for kids. Excellent highly recommended for family's. Lots of craft bits and games for the kids

Visited over the May bank holiday very welcoming the menu is vast we stopped for breakfast absolutely delicious the service was excellent the breakfast cooked to perfection reasonably priced definitely recommend a visit

If you want to be surrounded by warmth, friendliness and good food come here. But this is not any cafe... this is a community cafe which serves so many needs in isolated villages. Sonya greeting to all her guests is something special. From the minute you enter the doors you feel so welcome. Not only is Sonya is an excellent cook providing a variety of fresh delicious meals she has a heart for all those who live around who are lonely, ill or depressed. Her story and the work she has pioneered in the community is worth hearing first hand and it will encourage you to know there are wonderful people doing wonderful things.

Wow what a wonderful find. Lots of parking, just off the main A road. Next to and behind the post office this roomy Cafe has home cooked foods with a warm friendly service run by locals for all to enjoy.

We use this fantastic location with cyclist club friends and walkers group of friends . Cafe fantastic lt very modern and clean newly built in next door to old little place , much bigger and cozy fantastic food very good quality and good price , Highly recommended

Home made food. Limited choice indicates that it is fresh. Friendly service. Location is not great, but there are a couple of tables outside and the parking is easy.

Fabulous lunch all home made! Great service, a real find! We had fish pie with salad followed by lemon meringue pie!😃

We pop in to Pontrilas post office and village shop Cafe when ever we drive past , Wonderful food and local freshly baked bread every morning . We tried local lamb bap slow cooked , absolutely delicious, They do jacket potato with lots of different...

Fantastic Christmas lunch for 19 people, absolutely excellent. Wonderful and delicious meal highly recommend to anyone,

It is always wonderful place to do any type of social activities . We do all our charity fundraising events here ,

How often have you wanted to do that-never? You are missing out! Pontrilas Post Office and Tea Room is the most friendly café for a delicious home baked cake or pot of tea. It is also a social enterprise, so your money goes towards providing...

We have cycled from Hereford to Abergavenny direction, we saw the road side sign shows Pontrilas cafe tearoom and bakery offers food and drinks, indoor and outdoor sitting area with toilet facilities and next to the Pontrilas Post office and village shop sowe could get...