Pollen Street Social in City of London, Westminster

Delicious, interesting cuisine. Excellent service

Such a disappointment, to preface this I will say we had reservations for the bar and not the main restaurant so experiences may differ in that setting. However the time we spent was bizarre and very unpleasant experience on every level. Started by waiting by the entrance for 5 minutes where 3 different members of staff looked directly at us (none of which looked particularly busy), none of which came to talk to us. Once we were eventually spoken to we were told to pick a table wherever, which is fine but we were genuinely taken aback by how deeply unfriendly our waiter was, I can understand that it’s not a easy job but they genuinely looked pained to be there, absolutely 0 pleasantries or effort made throughout the entire time we were there. We ordered our food, one burger, one side of fried and one fish burger and two cocktails. Let me say that the burger WITHOUT fries was £17 and nothing special ate half and left the rest as it was that horrid. My food came out out first (before cocktails) waited another 5 then cocktails arrived then another 10 then my boyfriends food finally arrived with no explanation or apology by our aforementioned utterly miserable waiter. Cocktails at a £15 each were reminiscent of something straight from a Wetherspoons. Aside from that it seemed like they had heart radio or something equally awful playing in the background. Shame as the bar area separate from the main restaurant seemed like a nice date spot with good ambiance. Couldn’t be further from the truth, save your money, time and Friday night and go literally anywhere else lol

I had no idea this was a Michelin rated restaurant and have not been able to verify it on the Michelin website. I went because the photos looked delicious, but I suspect these were from the restaurant. Scrolling through you will find actual representations, drops of sauce and all. I would concur with some of the 1 star Google reviews that the food is not up to par. I got the impression that no discussion about the food had ever occurred amongst the kitchen team--whether a dish actually works. And does anyone bother to taste anything? I won't go into specifics about what I ordered but what happened service wise sums up my experience. I ordered two entrees (appetizers) for my meal and both were served at the same time. Mary's has a front-back system where one person takes the order and another delivers it. Perhaps I should have clarified that I wanted one, then the second. Or I should been asked, or isn't it obvious? Why would anyone want to eat two dishes at the same time? It's not a family style restaurant. I would actually give the service a lower rating but the front waitress was pleasant and offered some insight into the operations, which under normal circumstances would be highly inappropriate. I was disappointed but OK with it all. Life's not perfect, there are good and bad days. Bon appétit!

writing my first review to share an unpleasant, underwhelming culinary experience that was EXTREMELY disappointing and practically ruined a nice evening. came to this newly opened restaurant with extremely high expectations based on excellent reviews but at first sight the interiors aren’t very cohesive( subjective). The food was actually decent with a nice presentation :)) service was extremely slow, and we were recommended and almost ‘ forced’ to order bread ON TOP of more bread provided as part of our dishes and ended up wasting a lot. portions are fair and the flavor combination was very nice. waitress did NOT put in orders for fries on the side of our steak dish and it was a horrendous culinary experience for the main steak dish despite us asking multiple times for the fries to come. bill took A LONG time to come too and when we fed back our experiences to staff, they seemed very very nonchalant and did NOT care at the slightest about their service or our experience . a huge disappointment overall.

Had a lovely Birthday meal here at Mary's. The food was lovely and so beautifully presented. Burgers very tasty and particularly liked the lemon yoghurt ice cream. Thank you.. will be back!

Amazing food as always. Previously called pollen street social, but same place and even better food! Service was a bit slow but otherwise will Definitely go back again!

Stopped in for a burger at the bar. The staff were all friendly and helpful. However, the burger was exceedingly average at best; one of the, if not the poorest “fancy” burger I’ve had in London. A beautifully-plated double stacker, it seemed as if the chef had looked at many pictures of burgers but eaten very few of them. Sadly I didn’t even finish it which is a first in my years of burger eating escapades. Here are a few thoughts on how it could be improved, in no particular order: 1. Patties: Too thick for a smash burger and thus not properly smashed. You could easily remove 10g per patty to achieve a crispier texture and better meat to bun ratio. Bonus: higher profit margins. 2. Bun: While seemingly baked fresh it was far too dense and doughy. An airier bun will better compliment the rest of the ingredients. 3. Fried pickle: Pure form over function. Looks cool toothpicked on top but doesn’t taste of much and is apparently a substitute for any pickle on the burger aside from an insufficient amount in the burger sauce. Given the overall fat content of the meat there needs to be more acidity to cut through it. Non-fried pickles would do the trick. 4. Bacon: Not needed at all. Adds nothing but more grease and higher price point to the equation. 5. Napkins: The little diner-style napkins at the bar are kitschy but aren’t sufficient without using a small forest’s worth. A proper napkin would be better suited for the amount of grease dripping down one’s hand and the level of the establishment. 6. Hot Sauce: The Three Darlings hot sauce on the bar, while tasty, is not properly packaged. The sauce is watery, though the bottle does not have a Tabasco-style stopper on the top resulting in a Niagara Falls-level of liquid escaping onto the plate. Seems like an easy fix. On a cheerier note, the basque-style cheesecake being prepared in front of me at the bar looked tasty and I may one day return for it. Sadly, I will not give the burger another go until at least some of the aforementioned issues are addressed. UPDATE: Tom Parker Bowles' recent review claimed that the burger is "as fine as you’ll find anywhere". While I can't comment on his thoughts of the other food I can confidently say he either knows nothing of the humble burger or simply lied about trying it.

Have visited Mary’s twice since it opened and plan to return very soon. Loved the decor and the menu was interesting. On our first visit, we had the tempura monkfish with warm tartare sauce and then shared the cote de boeuf, which was amazing. The desserts were incredible and they gave us another dessert because it was our anniversary! Of course, we had to return as soon as possible to try the smash burger. The burger bar is a great idea, less formal and we didn’t have to book. We both thought that this was the best burger we had ever tasted - so juicy and flavoursome, and the battered gherkin on top was a lovely touch. A great team at Mary’s, so friendly and welcoming, and all very talented. We will definitely be returning as soon as we can. Thank you!

4 of us went for dinner, Lovely room, interesting menu and a very comprehensive wine list. After ordering the food the wine waiter delivered the wine to the table and just pored the wine and walked away, never given the opportunity to check that the wine wasn't corked. one starter appeared 10 minutes before the rest of the starters. Bottled water that was ordered didn't appear (but was charged for). Side orders that hadn't been ordered were brought to the table. Standard of service was very substandard for a restaurant of this caliber. On the plus side the steak I had was of the highest quality. I wonder if the management realize how chaotic and unprofessional the front of house service was? and if not rectified I fear for this establishments future

We recently had lunch at Mary's and had an incredible lunch. The food was outstanding, and even though this is billed as a casual grill restaurant, they have incorporated fine dining elements into the menu. I can highly recommend Mary's. My favourites included the Duck croquettes in satay sauce, monkfish tempura, and the sirloin steak, which was perfectly cooked. Make sure you order the koffmann fries.

Superb food and service. A must for a night out...

We ate at 830pm on Saturday night which maybe explains why the service was so lacklustre. Somehow this restaurant doesn't know what it is as yet....there was a long wait for our main course which included a few tasty dishes but the restaurant is crying out for someone to pull the whole show together ....

The food was fantastic. We shared the ceviche and the tempura monk fish, which were amazing. The steak was really well cooked, and dessert was yummy. The wait team was all friendly. We just had to chase a few bits up, like drinks, the bill, etc. Otherwise, I would highly recommend this place

Monkfish tempura is a must. Everything is cooked excellently. Prices are very reasonable for this level of quality. Will be a regular spot for me.

We had the set menu for lunch for a team lunch and it was both excellent value and delicious. Service was friendly and relaxed. Great Central location, I would whole heartedly recommend it!

Amazing burger and chips. Bavette steak wasn't great very tough. Doughnut Desert was Average. Lovely wine list and glasses and really good service.

Excellent first experience at Mary’s - delicious food at great value (given the quality of cooking). Menu is quite extensive so will take time to do justice - will be back! Decor is still very pollen street social which should be a familiar setting for a good evening

Absolutely brilliant - amazing food, great service, great restaurant and lovely atmosphere. Best meal in ages

Great atmosphere, French/British/NY vibe. Staff were fantastic, really friendly and attentive. The starters were delicious, my particular fave was the ceviche, I could have eaten a bigger portion as a main. The mackerel was also really well cooked. Not keen on the Bobby beans, would have preferred a side of greens or salad. The pint of wine idea feels a bit of a gimmick and slightly confusing as it gets poured into a carafe. Overall an excellent restaurant, we will definitely come back. Oh and the WCs smell amazing (really they do)

Sadly for the calibre of chefs working the night we dined, Atherton, Metzger etc the food was pretty ordinary, duck croquette was just a deep fried shredded confit, sauce just a basic warmsatay , the plaice was really bland no seasoning weak bisque froth, limited flavour , the tuna was really poor pappy and tasteless, agnolotti was by far the best dish , what really surprised me was the steak, chips and sauce, first of better steak at blacklock or flatiron, sauces average again, with bought in pre prepared koffman dry chips, desert doughnut was cold , so a pretty poor showing really

We visited Mary's last night and, all-in-all, we were left dissapointed. I know this is a new restaurant and it takes a while to bed-in new staff but, the table service was disastrous. I have never in my life been asked if I had ordered drinks by quite so many ill informed people (5). In the end, the cocktail that finally arrived was plainly wrong. An issue that was then excacerbated by the waiting staff (a) not knowing what it should look like (clear and red ingredients don't result in a yellow drink!), and (b) 'solving' the problem by just adding more mezcal to the glass. After all of this palaver we decided to just grab a burger at the counter and leave - this was the best decision of the night. The burger and fries were excellent, as was the brioche doughnut and crème anglaise that followed. The highlight though was chef at the counter who was friendly, engaging, and very passionate about the food she was creating. She's a keeper!

Loved our last supper… The food was consistent as usual and the taste incredible It was over priced and it was simply fabulous. Shame we can’t go back!!!

Really wanted to like the reincarnation of Pollen Street Social but Mary’s is a square peg in a round pollen street hole. This google page seems to have been renamed so all reviews before 15th Aug 2024 are for Pollen Street Social not Mary’s. Talked about as making food more accessible the prices are still very high and many of the menu choices (the cheaper ones) online weren’t available on the day. My teens had come for the burger (big image on the website) but were told they couldn’t have that in the dining room…they ordered next choice (three times the price) only to see people on other tables have the burger. Everything sides, sauces…all extra. Too many staff hovering not sure how to make eye contact and not much atmosphere because the sound/acoustics mean you can’t actually hear the person next to you. Cocktails were great! Shame that there was no acknowledging my name was also Mary - felt like an easy win. Anyway we loved pollen street social when we came over 10 years ago. We will try to remember that.

A wonderful, unpretentious restaurant. Our favourite of Jason atherton’s. Food is wonderful, service excellent and overly formal.

Excellent food and friendly professional service, great wine recommendations. Really enjoyable evening.

Wonderful new Jason Atherton restaurant with a menu that manages to combine informal dining (we had a sharing cut of exceptionally good steak) with some elegant flourishes in the starter and dessert menus. The duck croquette in satay sauce was a standout starter and a stunning barbecued pineapple/coconut/lime dessert was a lovely, light way to finish off our meal. Friendly advice from the sommelier also added to this being more than just a fantastic new steak restaurant. There’s a burger bar for walk ins and a gorgeously atmospheric bar alongside the restaurant. We will be back!

Nice but not great in all aspects. Staff were friendly but service was not what expected of michelin star. Some dishes were nice but others were bland

On way home from one of the best restaurant experiences ever. Every detail, the food was amazing and the team were so friendly and engaging. We tried beautiful wines and leant so much, thank you for sharing your knowledge. A memorable experience that will last a lifetime

Brought by mun here for lunch and it was an absolutely wonderful experience. We chose off the lunch menu (which I think is fantastic value for £58) and each of us has a different starter - they were all brilliant and showed the quality of the ingredients. The wine list is extensive but still has some good value options if you go digging a bit. Service was amazing - they really did a great job

Excellent food, beautifully presented. The service was way under par - lots of hovering, fumbling, mumbling and strange behavior. Also very expensive for what we had.

Visited for the Chef’s Table Experience for my birthday. I thought it was a solid and tasty menu but uninspiring, and the service lacked finesse. The standout was their “Tea & Cake” . The flavours were rich and scrumptious, setting high expectations. Another interesting element was the Ajo Blanco (“white gazpacho”) ice cream in the crab dish. The quality of the locally sourced ingredients was excellent, but I hoped for more memorable dishes. The service, although lovely, lacked the finesse expected at this price point. While the birthday card was a nice touch, adding a candle to one of the four desserts would have made it more special. Let's be honest, many restaurants at this calibre do this without requests. They gave us wrong cutlery for one of the courses. It was a bit embarrassing for them when we found the chocolate bonbons missing from a dessert box, and the staff had to quickly rectify it. Flavours were mostly classics, didn't get any wow factors. At £190pp, it was rather underwhelming. Perhaps their new projects would bring more excitement and thrill.

Superb food, great service (especially from Giacamo and Thomasz) and a window table for a bit of peace and quiet. We’ll miss this place.

We had 24 hours in London and wanted to have an exceptional culinary experience and so when stumbling upon pollen Street social we decided this would be a good place to book. The location is convenient (adjacent to regent street but not a tourist trap) the interior is very Scandinavian influenced; calming and simple, with the most gorgeous ceramic and wood serve ware. We did the tasting menu and wine pairing which was lovely, the food was incredible and the pairing was complimentary with a very educational and personable sommelier. Would come back 100%.

I’ve given it five stars because the food was delicious. It was my daughter’s 50th birthday and she really wanted to go there. Because they are closing I felt a sense of despondency in the staff, they were lovely but their heart didn’t seem to be in it.

Service at PSS was beyond our expectations. We went in for desert and a drink after dinner. The expresso martini was the best we ever had! The bartender delivered it to us personally. The manager and waitstaff all engaged with us and made us feel like we were old friends. The desert was a combination of sweet and savory with elements of coffee, chocolate, and almond flavors that words cannot describe. The staff suggested to paired it with port wine and they were spot on. We would eat here every day if we could. Thank you for an amazing evening. We cannot wait to come back for more.

We did the three course dinner but the portions were underwhelming. As others have mentioned the main course is like the size of a tasting menu and for GBP 125 for a three course meal you are left feeling hungry . The food was ok but nothing spectacular , at this price point or even lower there are so many better options in the area.

Visited for tasting menu, which was fantastic. Some amazing dishes and flavours, along with beautiful wine pairings. Service was a little disjointed and did not flow like previous Michelin star venues. We had our pre dessert dumped in front of us without description or cutlery! Can’t take anything away from the food though!

Your staff made the experience very special. A special shout out to your Polish sommelier who made some cracking recommendations as well as some very enjoyable anecdotes. Of course the food was exceptional - rich and powerful flavours delivered via perfectly executed technique. My wife is still beaming ear to ear, the perfect way to spend a birthday with friends. Thank you.

A superb Birthday Celebration dinner. It’s been 18 months since we visited PSC and wanted to visit again before it closes. Many happy memories, and tonight created another. Genuinely terrific food (great to have the Mushroom consommé still served as an amuse Boucher) in the summer. Tomas and Roxy were just the best serving our wine and making us feel warmly welcomed. Francesco and the whole front of house team did the kitchen brigade and their terrific food proud! Thank you - look forward to seeing you in the new Social group venues!

We had the 8 course tasting menu which was delicious. Staff were lovely and our sommelier, Tomas, was excellent and gave us a lot of interesting information about the wine we were drinking. The pairing with the beef was probably one of the best we’ve had.

Our third visit to Pollen Street Social and as always it was up to our usual expectations…the food was of the highest quality, the atmosphere and ambience all round was conducive to a lovely meal. The staff were most polite attentive and humorous…we had the pleasure of meeting Tomas who was exemplary and looked after so well…we look forward to going there again soon…highly recommended.

Excellent food, fantastic and attentive service, decent atmosphere - pricey but worth it, lunch set menu was great.

Very attentive staff and delicious food. The extra attention to detail with the service was noticeable. Overall a lovely meal and experience.

Our last visit to our favourite restaurant. Food was as superb as always. Wonderful friendly service and attention from Giacomo and Roxy in particular. Thank you to Jason and all the team for treating us so well over the last 14 years. We have had many of our best restaurant experiences at Pollen Street so it is sad that this is ending. However we look forward to seeing you at your new restaurants. Phil and Andrea

Hadn’t been here for years but when we found out they were closing, decided to go for one last lunch. A few minor errors in service which I wouldn’t have expected at a restaurant of this level- such as serving our wine before our welcome cocktails. Also, a bit weird to give us the wine list without the food menus- how do you pick a wine if you don’t know what you’re eating it with?! However, the food was all delicious and lunch menu was very good value. I can’t say the same for drinks, which were hugely expensive. Overall my fave Atherton remains the slightly more casual Social Eating House

Had the most amazingly delicious meal plus excellent customer service. Its a 'must go'

I recently had the pleasure of dining at Pollen Street Social, and it was an unforgettable experience.

Wonderful food - wonderful service & location. The only slight criticism is the noise in the eating area needs damping - it is hard to have conversation in this popular place.

Excellen food and first class service will definitely be returning

This is an amazing restaurant and I would highly recommend it

Food was good but not extraordinary. Although it was a Friday night it was quiet so staff were a bit too attentive. However the description of the courses in the tasting menu were hard to hear or rushed. The wine menu is unnecessarily expensive. So off putting which is a shame. Favourite dishes were the Tea & Cake and also the crab. One of the desserts was lemon meringue but sadly overpowering. Although the food was good value the atmosphere lets it down a bit so I don’t think we’ll be back again.

The restaurant was extremely loud and the service was not consistent. The food was quite good but I didn’t feel the restaurant deserves a Michelin star. It wasn’t worth it. I wouldn’t return.

We had the most glorious evening here. The service is outstanding and the food delicious. All dietary requests were catered for with no fuss at all. This is really one of (if not the) best restaurants in London.

I had the 3 course lunch at the Pollen street social. I added 20£ for the Raviolo starter - you could taste the rich ingridients, but there was no extraordinary souce to tie them all together and elevate the dish. For the main I had the fish - I didn't care for the sauce, but it may be a matter of personal preferance. Unfortunately it was also undercooked in the middle. I have to say the dessert was one of the best I ever tasted. The service was good, but it took almost 2 hours for a 3 course lunch, which is a bit much in my opinion. All in all a positive experience, but not remarkable.

As Thursday is the new Friday, we venture to Jason Atherton restaurant that he opened in 2011 and was award his star 6 months later. We agree with many that the food, service and overall experience lived up to our expectations. We opted for the tasting menu with the standard paring. The only negative about the food was that for us both deserts tasted too similar and more like pre deserts. Overall the staff were as you expect from a one star with the only fault was the lack of explanation of each dish. It was either rushed or simply not given. Our sommelier was good but again lacked full explanation of why it was paired with the dish.

Really impressed by the quality of the food and service! Excellent price/quality. Can’t recommend this restaurant enough.

Great lunch set menu, there were a few options in price including the full tasting menu. Food was delicious as always and with plenty of unexpected treats and additions.

I do love a good Michelin tasting menu with wine paring. This is one of the best. Great environment. Friendly staff. Awesome food (including a vegetarian guest). Wines complemented food. Just a fantastic dining experience. Thank you.

We had the pleasure of dining here on our last night in London and it was the highlight of the trip. The food was delicious, the wine pairings were inspired, and the service was impeccable. Everyone and everything was wonderful and we will absolutely visit again on our next trip.

Hands down best fine dining expectations I've had. Sat at the chefs table, all the staff really friendly and knowledgeable. So glad I caught this place before it shuts

Incredible Chefs Counter lunch. Amazing service, food (of course) and wines.

Out of this world. Thank you so much for such a beautiful meal, and exceptional service.

Amazing meal. Excellent service. Love coming here. Saw the big man on our way in. Thank you Jason and team.

We had 3 courses lunch menu which was absolutely lovely, the food, service and atmosphere were all very nice!

My favourite restaurant in the UK. Superb food. Used to do a lunch special for £35 that we took advantage of regularly but that’s long gone. Top quality food and service.

We went for lunch and had the fixed price menu. Everything was absolutely delicious. The reason I haven’t given 5 stars is because the service is a bit slow. We were given a drinks menu when we arrived and then waited 15 mins to order. We then had to ask for the lunch menu when they brought the drinks.

Brilliant as always! Perfect lunch with friends.

Without doubt the best restaurant. Been coming here since it opened. Had many major family events marked with a fabulous dinner here and never disappointed in any way. Service matches the incredible level of food.

One of my all time favourites - a real treat

One of the best places to try tasting menus, every meal is a hit, back to back, lovely for tasting menu lovers.

Food is amazing and service is faultless

Incredible meal. The attention to detail, flavour and execution was second to none. Great service as well. Overall also great value for the experience.

Exceptional food, service, ambience. The vegan tasting menu is exquisite and the chefs made mine mushroom-free without any questions or problems at all.

This time I ordered 3 courses for lunch Unexpectedly beyond imagination 👍, the lunch set is worth it. From the appetizers to the desserts, everything is amazing. You can feel that the chef has carefully arranged it and did not make it haphazardly just because it is a lunch set. The main meal of filet mignon and duck liver requires an extra price, but I recommend it! Although it costs about 100 pounds per person😂but it’s worth it🥹

We are regulars at the PSS. A fabulous lunch experience. This time we were celebrating a birthday. The service was amazing - thanks Giacomo and colleagues. The food was superb - awesome job Dale and team! We went for the A La Carte 3 course lunch menu. Needless to say, I highly recommend it :) We'll be back again soon.

We celebrated our anniversary at Pollen and had a fantastic experience. The food was delicious, and we received complimentary dishes. Our server Ivan was helpful and ensured a superb evening.

Truly wonderful food bursting with flavour, charming and professional staff, and a lovely card and gift (edible!) for our anniversary

The sommelier and the cheese course are great. On a Friday evening the restaurant is maybe 30-40% occupied. The food is underwhelming, and the thing that I found best was the hand-wash in the bathroom. Try to go to some other place.

Fantastic food with lovely layered flavours across all courses. The service was too notch, your glass (be it wine or water) is never empty, the staff pays attention to every individual on every table to make sure they are enjoying the dinner! The staff there was also easy to talk to and fun and jovial. Definitely recommend for a date night or a dinner with a small group of friends or colleagues!

Amazing tasting menu lunch. Just got better with each course. Wine pairing very enjoyable too.

Awesome. Fairly priced lunch menu for a true Michelin star experience. Great service and great and unique food. All of our dishes were great, can't name one that stood out because honestly they were all awesome. Place is well designed highly recommended.

Amazing food, pretty pricey but worth it for the experience I would say.

Exceptional! The service is faultless and the restaurant itself is beautiful. The small attention to detail is what truly sets this establishment apart. We tried the vegan tasting menu and while the food was lovely we could only give it 4 stars as there was not a lot of variety between the courses. There was a lot of ingredient recycling simply cooked or presented in a different way. I make this comparison between other Michelin star restaurants offering Vegan menus. Overall it was a wonderful experience and I would definitely recommend a visit, but not if you’re vegan. I would suggest Galvin La Chapelle or Gauthier Soho instead.

I have always thought very highly of this restaurant and placed it near the top of my list for entertaining clients or for special occasions. My most recent experience, however, was underwhelming and I would actively avoid dining here based on the service we received. Firstly, our table for two was only ready 45 minutes after our scheduled reservation time of 8:30pm. Communication was not proactive and I needed to approach staff multiple times while sitting in the bar to enquire whether the table was available. Once we were seated, the three-course menu (understandably) seemed very rushed as the restaurant began to empty out. The quality of the meal itself was uneven; a forgettable starter followed by an excellent main (the fillet) and a very nice dessert (white chocolate mousse). Overall, I left with the feeling of having received poor value for money and regretted my choice, given the range of other options nearby. Hopefully this was an off night and not representative of their usual standards.

Sorry we couldn’t make it tonight Jason! I have a really bad cold. Enjoy the £80! 😉

I celebrated my birthday here with my husband-we are both foodies and been to many fine dining restaurants and this is the best-every dish was amazing and the service was perfect, the best restaurant I have been to in London…it was my first time here but my husband has been many times HIGHLY RECOMMEND

Very cute little brunch spot with this delightful neighborhood vibe - relaxed and cozy atmosphere. I found the service to be polite, attentive, and relatively quick. With respect to the meal itself, I found it was quite alright on the whole, especially considering the highly reasonable price point. Although most of it was not particularly memorable, the aged beef fillet was a definite highlight - quite excellent!

Chefs counter Saturday night - above expectations- really well paced meal - beautiful execution and very friendly chefs who are happy to answer all questions! Will be back thank you

Food was good but the wait was wayyyyy too long. We waited 30 mins for each dish to arrive. Appreciate it was a busy evening but still we were too sleepy to even enjoy the food.

"Pollen Street is the best lunch in London by a country mile! The whole experience is world class and wows every client I've ever taken there. Staff treat you as a valued member of the PS family no matter how large or small your budget is. Yesterday was my 28th lunch visit, I've never experienced anything less than 5* service, could not recommend highly enough."

Considering this is supposed to be a Michelin star restaurant the food, on the whole, was not up to scratch. Our waitress was delightful and fantastic though. I did not want to say anything on the evening because I was being taken out for an unbelievably special treat on a trip to London. I had a Ravioli starter (I make pasta myself) and it was stone cold and rubbery. It was supposed to be seafood, but all I could taste was, I think, sea bass. The bisque-like sauce tasted 'old' and had no freshness or zing. Our two adult children (one is a private cook, as I am) had the lobster which was delicious but they felt the bits of cep overpowered it, and both declared the 'provencal citrus' (which tasted like marmalade) had no place on the plate. Three of us had the John Dory main course which was very tasty but stone cold - not acceptable. The beef dish was very good. The chocolate & espresso pudding was deemed excellent, but the Japanese Citrus parfait was too sharp and unbalanced. With regard to the petit fours perhaps they should present fewer and concentrate on perfection. Only one of the amuse bouche stood out as a thing of beauty and that was the potato with taramasalata. I feel the restaurant has too many covers so cannot deliver perfection and the menu was somewhat style over substance. To summarise the food was good, but certainly not Michelin standard and certainly not up to scratch for the price.

Exceptional food coupled with outstanding service.Jason, Dale and the team are at the top of their game, I would highly recommend.

We decided to spoil ourselves and went there for a celebration dinner. Both of us got tasting menus. Everything was on point and so well cooked. The service was amazing - they even gave us a card and a complimentary cake to celebrate with us! It was my first ever michelin experience and they never once made us feel intimidated at all. We had a fabulous time there.

We went for the 7 course festive tasting menu. It was absolutely delicious, the team (especially the sommelier) made us feel very well looked after. Will absolutely be going back

Fabulous! Loved that I had a birthday card on arrival. Nadine was so personable too . We will recommend

We came a while ago and had the tasting menu, the whole tasting menu was lovely, but it was the most amazing Venison I’ve ever had in my life. I still think about that meal to this day. I could eat that dish every day.

It’s been a while since we’ve been here. Fond memories & a birthday celebration brought us back & what a truly wonderful experience is was once again. Great service, food & wine, & a lovely ambience. What better way to spend an autumn Saturday afternoon. Thank you Pollen Street Social.

Booked a table ahead of time for lunch, transiting Heathrow on my way home I purposely arranged a longer stay over to come here to try it out. I booked the table online, and there seemed to be an array of options for lunch and dinner, including the al la carte, the fixed menu, the tasting menu etc. When I arrived I was met by Giacomo at reception, he was friendly and gladly took my carry-on suitcase to the cloakroom and then he showed me to my table. The waitress who served during the lunch service was very friendly, engaging and knowledgeable about the dishes served. I was shown the various menus and drink/wine lists which I was a little surprised about. I have already booked the set menu lunch online it was somewhat unexpected I was shown all the menus including the tasting one and had all of them explained to me. I would have thought if I went for the tasting one, I would have needed to book a longer lunch session instead of the set one, therefore I am not sure why I was asked specifically which one I would book online when it doesn’t really matter when I turn up anyway. I stuck with the set menu due to timing reasons as I have a flight to catch later. I ordered the “Potted smoked ham knuckle, Cauliflower cream, sauce gribiche, teardrop peas, sourdough”, the dish was tastefully presented and delightful to eat. For the main I ordered “Poached North Sea Cod, Italian courgette, Amalfi lemon, Artichoke, Kalamata olive”, the cod was cooked perfectly and I loved the sauce that came with it and finally “Pink lady & Dulcey chocolate mousse, Russet apple sorbet” it looked like a piece of artwork and it was cool enough so it was easy to cut into. Throughout the lunch service, I found the waiting staff very attentive but at the same time discreet. They were regularly topping up my drinks and on hand if I needed anything. Overall, I really enjoyed the lunch I had at Pollen Street Social the service was excellent and importantly the food was great.

Bellissimo locale molto grande ed elegante (ristorante e bar adiacente); ci siamo fermati per un tea a mezza sera e siamo stati bene, ottimo servizio, bella atmosfera, una sola pecca: abbiamo chiesto anche un dolce e ci hanno detto che lo si poteva ordinare solo al ristorante (!?).

Hugely disappointing. The food was amazing, but the service was so all over the place it became embarrassing.