Planet Organic in Hounslow

Very rude unhelpful staff. Will never visit this awful place ever again. The coffee was cold, asked for a replacement and was told that there was nothing wrong with it. Whatever happened to good customer service? Very upsetting.

Was here and tried cinnamon roll and almond chocolate 🥐 good concept all organic many brached we liked it, fine

Visited the store with family on Easter Sunday at approx 12pm. The family always love to visit Planet Organic when coming to London. Unfortunately the staff were all uninterested and rude. Packed our products into one bag which was too flimsy to hold all of the items. Asked for an additional bag given this and the employee huffed and said it would cost an extra 10p. We agreed and paid an additional 10p and she then threw half of our products into the new bag. We then walked out of the shop and the bag immediately broke because one of the washing products we’d bought had come undone after being thrown into the bag. Went back in to explain and they rudely tried to blame us for this. Eventually they agreed for us to get a replacement but only if we went and got it ourselves because ‘there’s no need’ for them to do it. The staff were really rude and you could tell they were uninterested in talking with customers. Really disappointing experience and has unfortunately meant that we won’t be revisiting the store.

It’s always a great experience in Chiswick Planet organic! Staff are so welcoming and always advice me for the best. Never disappointed. I highly recommend. Best health food store in West London.