PizzaExpress in Cheltenham

Over an hour late and everything stone cold. First time ordering from here and never will order from here again

Pizza was as basic as a frozen one, and the pasta made me sick for days.

The delivery time just kept moving back. Food was really cold. Calamari was soggy. Pizza covered in pepper. Won't be ordering again unfortunately

I popped in for a team work lunch with colleagues. Excellent food and service. They have a lunchtime offer available for buy one pizza get the second for £1. The total bill was around £13 per person including drinks. Very reasonable.

Had a fantastic meal in there today, the food was excellent and the service was first class. It was super busy but a wonderful chap called Aaron was in full control of everything, he was multi tasking on numerous levels and he kept an extremely busy restaurant very very happy. Will definitely be coming back and recommending to friends too….

We are regular customer of Pizza Hut and we really love the taste of pizzas and hospitality of the staff is amazing and really love the taste of pancrust pizza

Had two poor experiences here. First time, waiter simply forgot to enter the order into the system. He claimed it was a “system error”. We were waiting for ages before he looked over sheepishly and realised his mistake. When the food finally came, the starters were missing and I had to go up and ask again. The food was also not up to the standard I expect, the dough balls were overcooked, and somehow even the garlic butter wasn’t great. The next time we came was a weekend and we were again waiting a long time for food. This time, the waiter placed all the kids in the restaurant around us, so we were completely surrounded, he could have put us in a quiet corner at least, as we were one of the only couples in there!! It was a poor experience, and made it difficult to enjoy.

Had a booking for dinner (before the theatre). When we arrived the restaurant was very quiet and there were 2 visible members of staff (not including kitchen staff. We were kept waiting to book in longer than is acceptable, especially as there were so few customers. We were shown to our table and given menus. After 20 minutes nobody had been to ask if we wanted drinks or take our order so we had to find a member of staff who then then took our order. Half an hour later our starters finally arrived. Our main courses then took another 15 minutes to arrive. The food was pleasant enough but the service was really slow. (On our previous visit the service wasn’t great but we thought maybe it was a one off, but sadly not). There was then a staff changeover and when we explained that as we had theatre tickets we didn’t have time for dessert or coffee due to the very slow service we’d had, we were given a discount on our bill. We won’t be returning as the service is not what it should be and there are plenty of other restaurants to try in the area.

We had a lovely pizza here and found the food excellent but what made it exceptional was the service we received from the serving staff, particularly our waitress Mary. They were so friendly and helpful…….it made all the difference. We would certainly go back!

came here on Friday. Very short staffed. But couldn’t fault Mary. Mary was running around the whole place doing everything on her own. She was truly a diamond. Is she the manager or is someone else? Cus that girl needs recognition for the work she is putting in!

Very poor service, walked in without a booking and it was only the two of us. We was seated promptly however we was left waiting 20 minutes without even a simple acknowledgement that our server would be with us shortly. This was promptly followed by a table of 5 walking in and getting served immediately. Very disappointed.

I don't often leave reviews but the service here was so slow that I felt I had to. It took them an hour to cook a pizza and two pasta dishes. The food was just fine when it came out but by then we were late to our next stop of the evening. Not worth the wait. Perhaps they were short of staff, but it was not busy, and even so it's still on management to ensure they can't get into this situation in the first place. Not recommended.

Service is shocking!!! We arrived at 6:45 and thought we would have ample time to be finished by 8pm when we were meeting some friends. It was a table of 3 and a fairly quiet restaurant. Once they finally came over to take our order, we said that we are ready for food and drinks and they replied saying they would come back to take a food order in a couple of minutes. I thought this was fairly strange as I’ve often ordered food with drinks in restaurants. When we finally ordered food, we ordered 2 pollo pesto dishes and an American hot pizza. We didn’t expect it would take very long as it seemed quite a simple order. However we were served at 7:55pm and during this time overheard a waitress asking how long our food would be and the chefs said 10 minutes this was a 7:40. This was not passed on to us and had we not overheard, we wouldn’t have known. It is very disappointing and I think the service from all staff could have been better.

Great food. Friendly staff. Great location. Nice restaurant. Loads of space. Asked for pepper....came in a bowl to sprinkle...bit odd...had expected the grinder!

If I could give 0 I would, my daughter went there for her 18 birthday with friends. After paying they were about to leave, only for waiter saying that there was still £18 to pay, they were all confused because they all paid and even the man was confused why it was, but didn't bother to find out why, so after 5 minutes my daughter decided to pay because they wanted to leave, so she paid twice. I emailed 2 different email addresses and still no reply.

A special thanks to Mary who made our dinner special with her kindness and friendliness as well as her professionality.

Faultless service and food every time, you know exactly what you are getting. I wish I could afford to go more often.

We went for lunch, family of four. First of all I do want to commend the waiters - two for 11 tables were working flat out, doing their best of a bad situation. I felt sorry for them as they were woefully understaffed, and the food in general was not only slow but also bad. No longer a taste of an authentic pizza as the founder had wanted when he started the chain back in the 60s, the franchise has now become yet another bland tasting, generic Italian fused with western cuisine offering, and no longer stands out. Pizza was terrible. One overcooked, the other undercooked. Too much cheese, made it resemble an American pizza - which is fine if that’s what you like, but not what pizza express used to be about. And then whole experience took ages. When pizza express opened up decades ago on the corner of the promenade and imperial square, it was special. Manager and staff were passionate about what the establishment represented, it was cosy and welcoming, and they made it as personal as possible. Such a shame it closed down and moved. The new one, clearly with new franchise behind it and lower quality food, menu and understaffed, leaves much to be desired. Would not recommend.

Very friendly and helpful staff. Tasty hot food.

Food is lovely, atmosphere nice sitting outside, but the thing that cinched it was the service. Millie was our server and she was utterly fabulous, I watched her buzzing around dealing with not only us but everyone else with efficiency and a smile - definitely keep hold of her - she is a gem! She apologised a lot for the wait but we loved that there was a little delay so we could enjoy our food and date night - thank you!!

We came in and were immediately greeted by the wonderful Mary. She accompanied us not only to our table but throughout the entire evening. We were impressed by her friendly and open manner, which made us happily order a second beer🍺. We have rarely been served so well! The three Swiss guys.

Ordered dough balls. - they come out small and cold! Simple margarita on a romana base - 1st one comes out undercooked. Second pizza - way way too much cheeze…… I didn’t eat it. Then they expect you to pay for everything!!! Place is a joke - say clear and stick to the ones in London as they have a standard.

I loved it. We all ate well. Good service. Good food. Will come back!!

We ordered Bbq Romano chicken pizza and Bbq burnt ends was served to us. The,waiter only heard bbq it seems So then the original order was reordered. Sadly no sign of any bbq sauce except on the edges at which point we paid for our drinks and gave up never to return. At the prices they charge we'd have been better buying a supermarket version. Come on Pizza express. If this is your speciality get it right. Not a happy experience

Great Loved The Employees Loved The Food.

Had a lovely meal this evening, the food was amazing, but what really stood out and made our night so special was our waitress Mary. She did an excellent job making sure we were looked after by her. Couldn’t fault her

I waited two hours! for the order and then went to go and collect it myself. the pizzas were stone cold and the delivery person charged me for the delivery even though they never came.

Late delivery and pizza was cold and doughy really poor.

Very poor for delivery drivers. They are very lazy.

Staff are nice, but for nearly £16 for a lasagne that comes with nothing its just not worth it. Then more than £5 for salad or coleslaw. The food is very average and really not worth the price.

Service was good and food was nice. I feel like the pizzas were a little smaller than other restaurants for the same price, and despite getting the classic ‘thicker base’ it was extremely thin in the middle (genuinely almost not there). Ingredients all tasted fresh though and I enjoyed it overall.

Stale chillies very little cheese or salami or anything else not cut up, dry and cold. won't be ordering from Pizza Express again!

I was incredibly disappointed to receive a VEGETARIAN pizza with chicken on it. On contacting the restaurant I was informed there was nothing they could do, and I would have to contact just eat for a refund and to then reorder. I am now very hungry and VERY disappointed.

The original estimation was 45 mins, It arrived over 2 hours after order. The delivery driver had to wait at the restaurant for over 20 mins himself so have no issues with driver, just restaurant.

We went to this Pizza Express on Easter Sunday as we thought it would be quiet. And it was! There were about 4 tables of people. We had no issues with the food, although I would ideally like more filling inside the calzone. For the al forno dough balls, I feel that a dip is required. The cheese on the dough balls is good, but a tomato dip would be great. We had a bottle of malbec and a peroni, they were good as expected. We went with our 2 year old son and they were very accommodating. He had a coloured book and they have a decent kids menu. I think it's a decent place for families.

Cold pizza, uncut, £40 for 1 pizza, a handful of doughballs and something in a tub that I didnt even realiseI ordered (I swear I ordered pollo pesto pasta, but apparently not?) I guess my fault, but very disappointed.

Relatively okay experience. Service was nice, but food took some time to come out. I also was disappointed how soggy the dough was on my pizza, and my Caesar salad was mediocre. Dough balls were surprisingly good.

Unfortunately it arrived cold. Such a disappointing experience from a restaurant that usually sends out very good food.

We were squeezed in on a busy Friday night, we were sat down straight away. The wait was expected on a busy night, but I must make a point of one particular waitress who seemed to be going above and beyond for a big portion of the restaurant. I wish I could have made an effort to catch her name. She really deserved a medal. Apart from that, food was faultless & absolutely gorgeous.

Relaxed, informal dining room with a good atmosphere unfortunately spoilt by an aggressive, unhelpful Manager - Dimitar. Food was not up to standard and on returning, we were told ‘we were wrong’. Waiters couldn’t be more helpful, but sadly cannot recommend due to behaviour of Manager who was very threatening.

Nothing wrong with the food. It was enjoyable but the prices were shocking. Just over £20 for a slab of pizza bread and a small bottle of golden ale. And to add insult to injury there was a 12 percent service charge on top of that because there were more than 7 of us when some places give a discount for a party of people. Was told the reason is so to cover themselves if no one pays a tip. Disgusting. We should not be dictated to pay tips and how much we should give. It should be optional. Most people usually give tips anyway. I won't be setting foot in here again. Total rip off

Great meal and fantastic delivery driver

Got a take away. Pizza was horrendous. Minimal toppings (4 olives for the entire pizza) with hardly any sauce. It was incredibly dry. The order took 68 minutes to arrive and was freezing cold. Had to put it into the oven to reheat which you shouldn’t need to do when spending £54. Shocking service when called to notify the restaurant…nothing they could do apparently as the order was place through Just Eat. What’s happened to just being a decent human being and helping sort out some warm food or discount/refund.

Food completely cold. Took over an hour

Food is a fairly standard what you'd expect from Pizza Express -- I have a favourite order and they pulled it off. Service was quicker then expected given it was rammed when we went in. Waiters are friendly, and were willing to put up with us faffing about with Tesco vouchers!

The food itself just wasnt up to par. Really low quality lettuce, poor chicken and very little sauce. Really bad for the price.

I did not order butter dip! I ordered Garlic mayo! And for £16 you delivered a child-sized pizza. Pathetic!

Don't normally complain but all my food was cold! The driver seemed to be at the restaurant for like 15mins according to the map and the time kept updating later, So technically he was on Time but it was nearly 20 mins past the original time. Either way food was all cold once it arrived

Bardzo słabe jedzenie. Lasagna jakością jak jedzenie z pudełka z tesco.1/2 to był roztopiony ser. Prawie wcale nie było w nkej mięsa. Tragedia. Ciasto na pizzy cienkie I tearde.pizza bez smaku. Nie polecam.

a very expensive meal, I ate the pizza, it was small, they didn't bring me any sauce, they told me that it was separate 🤮🤮

It hasn’t been delivered we have contacted the restaurant and they say we have to contact you but there is no number to call. Please help I am at a gallery there is no food and I’m a diabetic and need the pizza asap.

Does what it says on the tin, fantastic pizza and friendly and helpful staff. Excellent. Will certainly be back.

Food arrived an hour after initial delivery estimate. Food was cold despite the app saying our food wouldn’t be prepared until a driver had been assigned.

last week I was craving a pizza and I remembered this place opened quite recently, so I convinced my friend to come along with me. I ordered a margarita pizza and she ordered an American pizza. It came with 15 minutes, and the staff were very friendly – ended up buying a takeaway pizza just yesterday because of how nice it was.

Nice place to grab a good quality pizza meal. The staff were welcoming and friendly. Good hospitality.

Pizza was delivered cold, because driver was too lazy to go back to his car and drive around to the next street, our street, as he couldnt find us. Instead he went back to his car, took out our of bag and out of car our food and walked back to us in freezing condition outside. Only chicken was perfectly fine and good, as they were in a keeping warm box,

my order was ruined, I have contacted just eat customer service and sent them a photo and after 5 days, still nothing. I've spent hundreds with this company and this is how they treat their customers

initially placed order at 5:38pm, first delivery time was 6:35-6:55pm and then i heard nothing for about an hour, just “waiting for update” until it said it would arrive between 8:10-8:30pm then 8:20-8:40pm which then passed and “waiting for update” returned, and finally it said it would arrive between 9:15-9:35pm, i ordered my dinner as i’m working at 4am and wanted to have an early dinner and an early night but my food didn’t arrive until around 9:20pm, i waited over 3.5 hours for my dinner to

Delivery person was extremely fast !!!

Poor food - cold, stingy portions, poor value for money. There's too much competition these days for them to get away with being so sloppy

Great staff especially Gabriella! Always friendly and food always good.

My order took over an hour and 20 minutes. The whole time the status was showing as ‘driver assigned’ . Shocking and for the food to be cold as well is an absolute joke. The wait wouldn’t have seem so ridiculous had the food been hot and fresh.

Nice place, great food, bit long to wait for food.

Have had many great experiences in the past, but our last visit wasn't that great. We had an issue with the app, which was taking a while to load our deals because of a bug. We explained this to the manager, who was rude about the issue and said there was nothing she could do. She made an offhand comment about this being caused by an extra person joined our table (it wasn't). We had another similar app issue a few months ago, and the manager working at that time was fantastic in sorting it out. The waiters here are always great, and the food is nice (same as in their other restaurants). As long as you can put up with the app being buggy at times, the deals make the food very affordable. Shame about the occasional rude manager.

Pizza was hot and order made well, fast delivery

After enjoying Sister Act at the everyman theatre we went for a meal in Pizza Express. We had two legerras and two salads, all excellent and well priced. It is a smart restaurant surrounded by lots of other nice restaurants. A lovely occasion with my twin brother and his wife.

ORDER WAS NOT EVEN ONE THIRD DELIVERED!!!!!!!!!!!

Very disappointed. Friendly waiter though. Food took too long to arrive especially when it wasn’t busy. Food was bland. The lasagne was very poor. It’s below par food and when you spend over £55 for a child’s meal and 2 adults you expect higher standards. I will be reluctant to eat out as we can cook 👩‍🍳 better food at home and cheaper. It’s no wonder restaurants are struggling when the quality is this poor.

For £17 the salad was disappointingly small. I won't be ordering again. It should be double the size for that price.

Calabrese was delicious as usual, speedy and attentive service

Stone cold, never ordering again.

Never order from this place, no idea what the food is like wen inside the restaurant, but just got my freezing pizza.

We visited with our 2 year old, all the staff were so kind and friendly to us 😊

Awful. Overpriced. Low quality. Delivery was late. Couldn't ring up and talk to the restaurant as the number was automated.

Really good experience. Pizzza crispy as we asked. Nice and hot with lots of topping. Service good. 5*

Delivery driver did not follow instructions, left the food on a bench and drove away. We only found it because we could smell the garlic. Tried to phone the restaurant, no answer!!

Cute interior, fabulous food, and fun, friendly service from Will.

Good Italian pizzas and amazing desserts for a affordable price

Ordered a takeaway from here and it took an hour

The food was really good, semi-long wait time but it wasn't long enough to cause problems in the party I was in, and personally, I did not find it an issue. The floor staff were a little slow, and one lady seemed to pick up jobs which others could have done, the floor staff appeared to be young people, I respect pizza express giving these people the opportunity for work, I think they just needed a confidence boost and push in the right direction. The location is convenient, and the environment is nice, typical resturant vibes, nothing extrodinary but nothing unpleasant either. I would recommend for a family and big party.

Over an hour for a pizza ??? More interested in deliveries than customers in the shop. Only two serving staff it seemed. Pizzas were pretty grim when they eventually arrived !

First time going to the new venue in the brewery restaurant was great and the food was fantastic.

I have been to Pizza Express in Cheltenham several times, and I have never been disappointed😊 I love this restaurant! The interior is so pretty and the food is great. The vegan menu has a fantastic range of options and the staff are also really nice. Thank you for the lovely experience❤️🍕

left on the floor didnt ring the door bell

Base was well under cooked on both pizzas, had to put them in the oven for a good 10-15min.

The water Luca was brilliant, such a shame to be let down by the food, I had the lasagne which tbh, for the price I couldve made a better one myself especially one with a lot more meat in it, unfortunately I won't be returning

Really skimpy on topongs and extra dip sauces. (Tea spoon size sauce in each pot) pizza bottom soggy.

First time visiting with my family today. we were served by a very polite and helpful waiter . Nothing was too much trouble for us or are not so little one . He provided entertainment for our child and even sorted a child size pizza for him. Food was very delicious, an authentic pizza experience with a modern twist to the flavours! Lots of choices on the menu for all. Food was served in good time and everything was nicely cooked. The tables were nice and clean and the place has a pleasant atmosphere. It was just starting get busier as we left and we could see people enjoying themselves. Definitely will be back when we're next in the area.

The most friendly, helpful and patient staff made my son's pizza-making party wonderful. They were so good with the kids and looked after us brilliantly. Nothing was too much trouble for them and they anticipated our every need. Very impressed.

Welcomed by the manager hadn’t booked but found us a table for myself husband and two small children. Waiter was great at first attentive with getting our drinks and order placed . Starter arrived after a little wait only ordered two children’s dough balls and a garlic bread which was tiny for an adults starter so you don’t get what you pay for very small portions. I was left very disappointed when said to the waiter my child’s pasta was over cooked and he said all pasta goes in the oven which is fair enough but my 2 year old had plain pasta so his pasta came out very crisp and crunchy and he couldn’t eat it as pasta should be soft not crisp where it could cut his throat besides that his menu nearly set on fire as they had a tea light on the table which hadn’t noticed when sat down anyway the waiter didn’t want to change my sons dish so my son shared a bit off everyone else’s plate which says it all when comes to customer care ! ABSOLUTELY DISGUSTING MANAGEMENT AND THE MALE WAITER WE HAD, WOULDNT RETURN TO THIS RESTAURANT EVER SLOW SERVICE CHEFS LOOKED NO OLDER THAN 16 LITERALLY AND WAS ABOUT 8 OF THEM BY THE OVEN PLACE WAS QUIET TOO WHEN ARRIVED 6pm VERY DISAPPOINTING FOR PIZZA EXPRESS !

Great Thanks to Beatrice for the excellent and patient service! The La Reine pizza, caesar salad and salted caramel gelato were good!

Delivery was great but the restaurant didn’t slice the pizza…

Totally understaffed during Easter holiday. Manager should have told people there is an hour wait for the food. Worst experience if you take kids here. Pizza and food sitting at the counter top without being served. Can't blame it on the waiters but the whole dining experience is a joke.

Wow, lost for words!!! If your looking for a flavoursome pizza then we can highly recommend the burnt ends pizza, will DEFINITELY be ordering this again

Great THIN crust pizza, it's actually chrunchy.

Edit: Increasing from 1 to 3 stars as they apologised for the food and the food in the restaurant is normally pretty nice Ordered collection and not only was the food completely cold, we also spent 10 minutes persuading the staff that we had ordered drinks. We arrived at the allocated time and even after showing the staff the receipt they said we hadn't ordered any drinks.

Food was nice but pizza was cold chicken wings was warm

The place is so nice. Food was delicious. Service was amazing, we were served by Agnes and very happy. Coming again soon.

I ordered a pizza called La Reina, my husband ordered cannelloni. It was just perfect.

Over staffed, slow service, staff seem lost. 20.01.23 Walk in of 7:20pm. Staff were unsure of the restaurant availability, left at the door for a few minutes. Seated and waiting 15mins before being greeted or drinks order taken yet Restaurant completely over staffed. Staff appear lost, wondering aimlessly around. Over 1hr wait for pizza. Not worth visiting again.