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4.0

Based on 1.397 opinions finded in 5 websites

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Nº 350 in 545 in Cheltenham

Nº 12 of 15 Italian in Cheltenham

CUSTOMERS TALK ABOUT DISHES WITH..pizzagarliccoffeesaladolivescookedsalmonavocadomushroomscheesepastacrabpaychickenprawnspaghettirisotto

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Very busy but great atmosphere. Lovely food.

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Sue Latter . 2025-05-16

MORE AT Google

We had a great late lunch , food and atmosphere where fatastic , Leila was kind and knowledgeable. Thank you We will be back

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Bodo Monika . 2025-05-16

MORE AT Google

Really lovely meal outside on a warm evening. Food was great and Shreyan made sure we were well looked after We have been here quite a few times recently and we have enjoyed every visit

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Samantha Chase . 2025-05-13

MORE AT Google

The staff were lovely, really friendly and I didn’t feel rushed. I loved how they had feminine products available for free within the bathroom for anyone who needs them, this is needed more often. We had a voucher as well to use which was great and made it much more affordable again.

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Stephanie Cooper Llanes . 2025-05-12

MORE AT Google

Absolutely loved my visit! The staff were incredibly friendly and welcoming, making the whole experience even better. The pizza was full of flavour with the perfect crust, and the tiramisu was hands-down one of the best I’ve ever had. Can’t wait to go back!

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Matt Hill . 2025-05-10

MORE AT Google

We were served by a new member of staff who did make a few mistakes but we accepted this as she was new and this was recognised by the manager who gave us some free puddings so overall Experience was positive.

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Oliver FC . 2025-05-09

MORE AT Google

I personally had king prawns and salmon, it was not that at all,it was king prawns with a very small flake of salmon not worth the money I spent on it, the manager was scruffy and the staff was slow, I will not frequent the restaurant again

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peter mustoe . 2025-05-07

MORE AT Google

Always good, ideal for sn early dinner prior to theatre visit8

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Angela Cook . 2025-05-06

MORE AT Google

The young gentleman who served us was Drew. He was very welcoming and polite. He managed my son’s allergies with care. Above and beyond service! Well done :)

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Denzil Patrao . 2025-05-04

MORE AT Google

Drew was a very pleasant waiter, attentive and happy in his approach. Polite and considerate thank you !

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Andrew Whyley . 2025-05-04

MORE AT Google

Our meal was very good, as usual. The only downside of the evening was the scrapping of the chairs. Felt pads on the bottom of the chair legs would stop that.

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Richard Scott . 2025-05-03

MORE AT Google

What a shame. Have always had a relatively good time at Prezzo on the Prom but this recent visit will probably be my last. Started off ok - drinks and starters delivered in a timely fashion but the crowds had by that time descended so inside and outside were full. There just wasn't enough staff (waiting or kitchen) to cope with that many people. We waited an hour for our main courses and never got them....and nobody spoke to us in that hour to acknowledge or apologise. The couple by us complained about the wait and got free drinks and served quicker. When we went to the bar to ask when our turn would be we were told the food was on the way...but it never came. And best of all, when I went to pay for what we'd had, I was presented with a bill included the food I'd never been served!! Even then there was no contrition or acknowledgement of the awful service we'd had. So, whatever new beginnings the re-branded company is promising, the only thing a customer wants is to be served what they ordered....if you can't do that, there's no point. I, for one, will never know as I'll not be back.

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Mark Boulton . 2025-04-30

MORE AT Google

The service from Francesca was truly outstanding - she was clearly working on her own but was adeptly covering upwards of ten tables during the lunch rush, managing to maintain superb customer engagement with each group without making her interactions seem rushed or disingenuous. She made our visit incredibly pleasant - adapting her service around my chaotic 9 month-old, placing food and drinks out of his reach and checking on us regularly. She is truly skilled at her job and is an asset to Prezzo - she gave genuinely the best customer service I can remember having in several years. The only thing that could be improved would be for her to be supported by better staffing levels. 10/10!

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Willem Dalby . 2025-04-30

MORE AT Google

Booked for pre theatre meal as at Town Hall Lots of people doing the same and also walk ins. Clearly management had not anticipated this and was on minimal staff. We were ok but some would be worrying re time for theatre. Food as great especially lobster/crab ravioli. Always freshly done. Staff working very hard and deserved a medal remaining pleasant and grateful despite workload. Have used before and it is always very good.

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Geoff S . 2025-04-30

MORE AT Google

We had an excellent meal and service at Prezzos yesterday. The waitress, Francesca, was totally on her own and while we were there it was very busy. She coped brilliantly, so efficient and always smiling, nothing was too much trouble. I do hope she is there when we visit next time.

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LIZ Tovey . 2025-04-30

MORE AT Google

Had a great lunch. Took our 18 month old granddaughter for a treat. Love the 99p menu, great idea! Hope you’ll do it again.

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Kathryn Chandler . 2025-04-29

MORE AT Google

Great atmosphere. My rigatoni pasta wasn't hot but all 3 others pizzas good so didn't say anything. Started and dessert fab

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Martina Burman . 2025-04-29

MORE AT Google

Service was either far too fast or too slow: literally we sat down then got asked for drinks and food, the waiter couldn’t answer a question about a drink. Drinks arrived followed within minutes the food so no time to even sip our drinks - all very rushed even though there were spare tables When it come to the bill we had to ask 3 times and then call the waiter back to pay - we spent the same time waiting for the bill and paying as we did for ordering and eating our food. Food was luke warm as clearly cooked enmasse, paid extra for chicken and had 3 small buts in my dish - not worth it Dirty tables were left that way for a while despite it not being as busy as it can be Overall not an enjoyable experience as just too rushed and food not met expectations

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Emma Lott . 2025-04-29

MORE AT Google

I felt like because it was off the 99p menu they lacked in service and the food was okay ish. My mum had the bolognaise and there was no meat just sauce! My partner asked for chicken in his carbonara, and they forgot. I then asked for sauce which they charged me for but never gave me. I’m overall, not the best experience this time round.

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Kate Jackson . 2025-04-29

MORE AT Google

Excellent food, good service. Well worth a visit.

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Graeme Howe . 2025-04-27

MORE AT Google

Came as a group of 5. Staff were friendly and attentive. Food was lovely and all of it was really tasty. Will visit again when back in Cheltenham.

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splat101 . 2025-04-25

MORE AT TripAdvisor

Main order came out wrong and half the things we tried to order from the menu weren't even available? Ordered a starter then were told it wasn't actually available so order an alternative starter only to find the unavailable starter had been put on the bill at the end of the meal? Asked our waitress about vegetarian food and she had no clue at all. Poor service, poor food, over priced and we will never return again!

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Alex Mclelland . 2025-04-25

MORE AT Google

Monika was amazing, great service, fantastic food, friendly atmosphere. Loved it.

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Nicki Clapton . 2025-04-23

MORE AT Google

Good service & good drinks. Unfortunately marked down this time because an external door was kept open making us cold ( we asked for it to be closed). Also new menu no longer included my favourite pizza of many many years ☹️

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Martin Jones . 2025-04-23

MORE AT Google

Nice surroundings and good food.

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Adrian Irwin . 2025-04-21

MORE AT Google

Fantastic Service from Marta we and great food will be back

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Eva Sudimakova . 2025-04-21

MORE AT Google

Always good service at this venue

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Malal Graham . 2025-04-20

MORE AT Google

We were sat by the toilets and in front of the bar, we asked to move to another table, but it was all booked apparently! The restaurant was not even a quarter full. I found it hard to comprehend that we could not move to another table. It was early 5.30pm , so we left and went to Sotto, (just across the road) fab food. So Prezzo will no longer be are go to Italian, Sotto was so much more authentic and fab service.

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Alison Etchells . 2025-04-20

MORE AT Google

Our waiter at Cheltenham was lovely.

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Catherine Gardner . 2025-04-19

MORE AT Google

Booked table allowing plenty of time for theatre visit 1 1/2 hours, theatre across the street. Eventually cancelled out main courses and just had drinks (expensive) and starter.

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Mike Watkins . 2025-04-19

MORE AT Google

Dissappointed to find that my 2 for 1 mains voucher was not accepted at Cheltenham branch

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Geoffrey Smith . 2025-04-19

MORE AT Google

Awful pizza. Always drive past and see it full of people. Tonight got a collection (the restaurant was again full), and the pizza is probably the worst I’ve eaten in the uk. Will never return. Dry, bland, and expensive. May as well get one from the supermarket. Had decent pizza abroad but it’s been a while in the uk since I’ve eaten a great pizza. Why can’t the uk make a decent pizza? They are either a salty mess (domino’s, papa johns) or like these - dry, bland and the dough is awful.

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PlaneTicketAway . 2025-04-17

MORE AT Google

WE LOVED PREZZO… Great music, wonderful food and, above all, the great and warm service of Andrei. Thank you very much.

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Ana Luiza Viana . 2025-04-17

MORE AT Google

Disappointing experience at Prezzo. The service was inattentive – staff didn’t seem to notice when we were clearly trying to get their attention, which made the whole meal feel frustrating. The pasta was bland and forgettable, nothing special at all. Overall, it just felt like they weren’t really trying. Wouldn’t rush back.

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Gabriela A . 2025-04-15

MORE AT Google

Friendly staff. Excellent service. Food was delicious

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Joanne Wood . 2025-04-13

MORE AT Google

Superb Customer Service. The staff couldn't have been more attentive and helpful on what was an extremely busy sunny Friday evening. The staff never stood still and were constantly looking out to help their customers ( there are a few of our institutions in this country could learn what real hard work is from the staff here!) The food was prompt and delicious. A great eating out experience. Well done and thanks to all concerned.

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Lisa W . 2025-04-11

MORE AT TripAdvisor

Visited on 12th March, had prebooked as it was Cheltenham week, but we needn't have bothered, only 9 diners. First thing we were greeted with,before even hello, was we are not accepting any vouchers tonight. Fair enough. We spent that long trying to catch the attention of either of the 2 staff mdmbers who were working to add a portion of chips to our order, that in the end my husband got up, walked over to a chef (they were visable behind a hslf wall to the kitchen) and hsd to order directly from him! Food was mediocre at best and when we were finished tere was so much rattling of keys and sighing by staff that we literally couldn't wait to leave. Don't book a late table if you want to close up early! We skipped dessert as felt under pressure to leave. Wouldn't return, despite having a voucher for a free bottle of wine, they can keep it. I'd probably have to go get it from the cellar myself and leave after 1 mouthful anyway. Disappointing, souldn't recommend.

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Emma C . 2025-04-10

MORE AT TripAdvisor

Francesca, Andrei Elliot and shreyan were all amazing and provided us with the best service ever and the food was outstanding! Great night

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Drew Oliver . 2025-03-30

MORE AT Google

Mother's day meal disappointing will not be going back. Where do I start, even though restaurant was quiet, out starters did turn up, a very apologetic waiter turned up to say it hadn't arrived in the kitchen, when they did arrive only 3 out of 4 turned up, 5 mins later the 4th turned up. The main courses turned up together mine obviously had been on a hot plate red hot in middle cold on out side. Avoid this place at all cost, save your money. 3 stars for atmosphere as I was with my family.

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james taylor . 2025-03-30

MORE AT Google

We go here quite a lot but have been turned away from an almost empty restaurant twice recently because the guy was “on his own” or “I don’t have enough staff”. We won’t be going back.

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Nick H . 2025-03-29

MORE AT TripAdvisor

We arrived for our booking and were left standing by the door for about 5 minutes until someone acknowledged us. I was tempted to leave and I wish I had. We had 3 different people serve us and I don't think they really communicated to each other. We had almost finished our food before we got our drinks even though we had pointed out we hadn't received them yet. The man we told just said "oh" and walked off. It wasn't particularly busy. There was noone upstairs and about 7 tables downstairs but only one with more than 5 people. I've worked in hospitality for years and I understand being a bit slower when it's busy but there was really no excuse for the amount of waiting we had to do for everything. We were asked if we wanted dessert and they brought the menu over. It took ages for them to come back by which time we were so fed up we just wanted to go so asked for the bill. Again at least a 10 minute wait for that. Overall a poor experience and we won't be back

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L M . 2025-03-29

MORE AT Google

Amazing evening at Prezzo, so accommodating, brilliant staff! Top top food!

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Josh Andrews . 2025-03-29

MORE AT Google

Had a very good waiter and he was very polite and charming

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archie oliver . 2025-03-29

MORE AT Google

Good food, puddings a bit small for the money. Service excellent

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Marie Bell . 2025-03-28

MORE AT Google

My mum and I visit every few months. Tonight, we were both disappointed in our experience. My meal wasn't what I ordered and my mum felt hers was lacking. When speaking to the staff, they did offer to replace my meal or remove it from the bill. We did feel there was a lack of service in general (no offer of parmesan, not checking if our meal was ok and slow service as a whole). Hopefully, this was just an off night as we've generally been happy with our visits previously.

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Michelle Morgan . 2025-03-26

MORE AT Google

Easiest 1 star review I've ever left. Absolutely appalling experience with Prezzo. Ordered via Just Eat and waited over an hour, only to call the restaurant and be met with the rudest, most unprofessional staff member I’ve ever encountered—Andre, who claimed to be the manager. He told us he had called us "3 or 4 times" (blatantly untrue—we had ONE missed call from an unknown mobile number with no voicemail). He then casually informed us they wouldn’t be sending our order because they "don’t have pizza" (seriously??) and told us to take it up with Just Eat. After contacting Just Eat, it turned out Andre had NOT spoken to them at all, leaving us in a battle to get a refund for food we never received. No apology, no explanation, just an arrogant attitude and zero accountability. This level of service is beyond unacceptable. Avoid this place unless you enjoy wasting your time and money.

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Katie Dutton . 2025-03-25

MORE AT Google

With good reviews on Google we thought we would try this place. Overall disappointing and underwhelming food. The restaurant wasn’t full, but staff were slow and there was weird smell lingering in the restaurant. Not sure what it was but was off setting. Also had quite a few things not available on their menu at the time. Got the Crab & Lobster Ravioli as a main and I was expecting some bold flavours but honestly I had a hard time tasting crab and lobster. We also got the Creamy King Prawn & Salmon Rigatoni and it was better still lacking distinct flavours.

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gabby sali . 2025-03-24

MORE AT Google

prezzo staff are always lovely and the food is always amazing quality and taste

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laila . 2025-03-23

MORE AT Just Eat

Excellent food - especially the Carbonara - served by friendly, knowledgeable, professional and courteous staff. An outstanding experience in every way. Well done to all at Prezzo.

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Chris D . 2025-03-21

MORE AT TripAdvisor

Had a lovely meal with family. All staff really friendly and provided great service.

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Rachel Miles-Edmunds . 2025-03-16

MORE AT Google

A great welcome from Amber who was warm and kind to us throughout the evening. Nothing was too much trouble for her, despite the restaurant being full. The food was perfectly cooked and on time when we ordered it. We will re-visit when we return to Cheltenham. Thank you!

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John H . 2025-03-05

MORE AT TripAdvisor

Had a 40th birthday in the upstairs area. Great service and very accommodating, staff were welcoming and helpful. Food was served in great time. Tasted fab. Highly recommend for food gatherings with friends. Had a lovely evening. Thank you

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Daisy Hebbs . 2025-02-23

MORE AT Google

Food is okay, nothing particularly amazing as it is just a chain. What amazed us is the cost of drinks. For a pint of tap lager £7. Now i understand they need to make money but that's more then the majority of london bars. The menu seems to change according to the chefs idea on the day. Lobster and crab ravioli was dry and cold. Shame as its there most expensive dish

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Tim Kania . 2025-02-20

MORE AT Google

Good food, good staff, good night, not much else to say really, highly recommend, thankyou guys

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Arthur Jeffries . 2025-02-16

MORE AT Google

We was celebrating here our wedding anniversary at Valentine's day and we felt very greatful .Our server was Leila who was very attentive and polite and make sure we are enjoying our time at this special evning. We can just say big thank you for her we will definetly come back soon .

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Ludmilla1 . 2025-02-14

MORE AT TripAdvisor

Just wanted to say thank you very much to Marta and Andrei for serving us on Wednesday. They were very warm and friendly, checking up on us and stopping by to have a quick chat despite being very busy. Lovely and attentive - and the food was great. Thank you :)

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Lisa C . 2025-02-09

MORE AT TripAdvisor

We went to enter a few weeks ago and stood in the doorway waiting to be seated for so long that we gave up. However a friend booked a group celebration here last week so we revisited. Considering the booking for 14 people had been prearranged and everything ordered in advance of our arrival, service was incredibly slow. We were seated upstairs which was great from the perspective of being a quiet area however there was never any waiters upstairs to ask for additional drinks etc. Even when we had a spillage we had to root around to find a blue roll to clean up. Service took hours. 2 hours after our booking started we still hadn't received desserts and I had to go downstairs and hurry them along for desserts and the bill. Food was wrong from what was preordered at times but corrected swiftly, meat calzone ended up being seafood and meat which I could swear wasn't written on the preorder menu. Half the starters came and the other half arrived after the first had already finished. Birthday girl had a carbonara pasta and said it was so dry she couldn't eat it. She left over half. I chose 'chocolate sticks' off the kids menu for my son as he doesn't like ice cream and that was the only alternative. When they came it turned out to be Nutella. This was not clear on the menu and he hates nuts so didn't eat it. Disappointing. All round disappointing and won't be returning.

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Danielle Gloucestershire . 2025-02-06

MORE AT Google

Food was a half hour later than stated. Pizzas arrived stone cold.

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Adam . 2025-01-31

MORE AT Just Eat

Wouldn't recommend a vegan margarita 🍕

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Jamie F . 2025-01-21

MORE AT Google

Good food, nice setting and good service we had a very nice evening

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Timothy Biddle . 2025-01-18

MORE AT Google

Bit on the pricey side, but 100% worth it. Great for special occasions

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Rílāço . 2025-01-17

MORE AT Google

Very friendly delivery driver, arrived on time. My pizza was lovely and so was the garlic bread. Had a good deal too, which included a drink.

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Joe . 2025-01-12

MORE AT Just Eat

Absolutely brilliant! We rocked up unexpectedly on a very cold Friday night! We were seated immediately and the restaurant was lovely and warm and a great atmosphere. Our waitress was so attentive and polite. The food was piping hot and absolutely delicious (burgers and lasagnas) and our drinks were brought out so quickly. We will definitely eat there again- would recommend.

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Alfie R . 2025-01-11

MORE AT TripAdvisor

Absolutely brilliant! We rocked up unexpectedly on a very cold Friday night! We were seated immediately and the restaurant was lovely and warm and a great atmosphere. Our waitress was so attentive and polite. The food was piping hot and absolutely delicious (burgers and lasagnas) and our drinks were brought out so quickly. We will definitely eat there again- would recommend for a great night out!

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Jackie . 2025-01-11

MORE AT Google

We came here for a new year's day meal with our 2 young kids. We were told my partner couldn't have what he wanted so we continued with the kids order and said he'll have a look at something different while they make the drinks...drinks came...kids food came...yet still hadn't taken our order. Had to ask someone to take our order otherwise the kids will have finished their food by the time we even got ours! Got our food, which was lovely. Table was cleared and desert menus given...then it was a good 25min wait before I then again had to ask the waitress to take our order. Now, I only waited 25mins because the desert looked good in the picture (Black Forest Sundae) but the disappointment when it finally arrived! It was half melted, whip cream had just been randomly spayed over it, which was also melting and a depressing flake stuck in the side of it in the vain hope it made it look more appealing. Most disappointing was the forest fruits not the morelo cherries that was advertised. They also forgot the shot of amaretto that is meant to come with it. Needless to say I didn't eat it and asked if be taken off the bill. After asking for the slop of a dessert to be removed we were then left to twiddle our thumbs and play spot the waitress so we could actually ask for the bill! By this point the kids had had enough and were fidgeting about and there were 3 deliveroo men stood at the entrance who were also waiting for someone to appear! Fed up, I just started getting ready to leave, this finally prompted someone to come to the table with the bill. Hallelujah! Now, if we were on a table slightly out of the way I would kind of get it but we were sitting right at the entrance, by the reception desk, in front of the bar and kitchen! We were warned there was a wait for food as there was only 1 chef, that wasn't a problem and the wait wasn't long at all (once we finally ordered!). The restaurant wasn't busy and there was 3 members of staff that I could see. Maybe it was a lack of staff that contributed to this? I don't know but I do know I'll give this Prezzo a miss in the future and just walk a little further up to Ask Italia instead.

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Flyer572694 . 2025-01-01

MORE AT TripAdvisor

We haven't been to this Prezzo for a number of years and sadly won't be back anytime soon. Whilst I can't fault the starters, bruchetta was enjoyed by my family and hummus and flatbread, well you can't go wrong with those, my main at a whopping £19 was very underwhelming. I had the Saltimbocca Chicken Sage dish. The chicken was overcooked and dry, the prosciutto had a weird and very salty taste, the cabbage was hard and chewy and I'm not sure what the potato was supposed to be. It didn't resemble potato al forno but was more a limp jacket potato. Sadly I didn't eat this dish. My family had traditional pasta dishes, which they enjoyed. Also my husband raved about his lemon meringue pie. Sorry Prezzo for this bad review, but if you charge so much for your dishes please up your game.

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Tracy B . 2024-12-30

MORE AT TripAdvisor

My son booked a table for today for a special occasion, the food was not up to scratch it was tasteless and the bologna’s hardly any meat in at all this was very disappointing would not eat there again.

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Derek Cornock . 2024-12-27

MORE AT Google

Went Xmas eve was a lovely atmosphere and food was excellent! Staff were very attentive ! My prawns and pizza were amazing!! Thanks x

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Karen Ellis . 2024-12-25

MORE AT Google

Having travelled from London for a surprise birthday for my eldest son I was looking forward to the evening, however my experience was not great. Major issue with one member having gluten intolerance was ill after eating their “gluten free pizza” although offered a discount, even had this not happened, I still would not be in a hurry to eat here again. Bruschetta was soggy, hummus tasteless, those in our group that had gnocchi - said it wasn’t very nice at all. Would not eat here again if it was offered for free. Overall very disappointing.

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joolsm67 . 2024-12-05

MORE AT TripAdvisor

Not a good experience. Disappointed. My Italian food has more taste for a fraction of the price. Was seated and were waiting over 30mins for someone to take drinks orders. The table wasn't laid with cutlery. Starters arrived with mains instead of as starters. Me and my partner ordered the same. It was tasteless, AND hers did not have herb garnish, so there isn't consistency in the food.

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Will Marshall . 2024-12-01

MORE AT Google

We've eaten here a few times over the years and have always found the service and food to be reliably good. So we popped in this afternoon after 4.30pm prior to the Christmas lights being switched on for an early evening dinner. When we walked in there were a handful of tables taken, yet the atmosphere looked good, nice and bright with the Christmas decorations. We asked for a table for two but were told they were due around 90 guests from 5 pm, so they had nothing available. It was shame and disappointing but a little surprised as knowing the restaurant there's plenty of dining, both on the ground and the firat floor dining areas that could easily have soaked up the 90 guets and then some. So we left, but then my wife went online and was able to see that we could book a table, at the same restaurant, at 5 pm, only we didn't. Now that's really disappointing. When you walk around Cheltenham town centre, most town centres for that matter, there are quite a few empty retail and restaurant units, restaurants make up a fairly large portion of those that are empty. It seems very strange in the current economic climate that any restaurant, business for that matter, would turn away any sort of custom.. Never mind, maybe next time. So we stayed online and booked a table at the town's other Prezzo, in the Brewery Quarter where there was a really good atmosphere. Level 9 Google reviewer; 1,000 plus reviews with nearly 2 million views and over 12,000 photos with over 55 million views and still going strong 💪. Check out my other reviews 🌟 🌟 🌟 🌟 🌟.

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Tim Griffiths . 2024-11-23

MORE AT Google

Lovely atmosphere, fantastic staff and fresh hot food delivered quickly. The staff really worked hard to ensure we got to our theatre booking in plenty of time. Just lovely as we really miss our Gloucester branch since it closed down.

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Rachel Souter . 2024-11-10

MORE AT Google

We booked through the website. When we arrived we were told it was fully booked though and they had noticed us that they had to cancel our booking through email... They should have at least called us. It was late and it took us another hour to find a place to eat.

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Maria Carrillo . 2024-10-06

MORE AT Google

Visited here on the off chance they had a table, as we were in Cheltenham for the Literature Festival. It was 11.45 and we were a party of 2 adults and 2 children. The restaurant was empty apart from 2 members of staff, a gentleman and a lady sat at a table on a laptop. The gentleman checked with the lady and then replied they were fully booked. We left rather disgruntled. We checked availability online, after leaving, and to our surprise we could of booked a table for 12.15. They either have something against females, children or they didn't want any customers.

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Lynne Coleman . 2024-10-05

MORE AT Google

Airport style chain Italian food, as expected - well presented, but all a bit plastic. Carbonara underseasoned and tasteless other than jerky-like pork sprinkles. Good service and nice clean restaurant, however.

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Thom Harrison . 2024-09-19

MORE AT Google

Airport style chain Italian food, as expected - well presented, but all a bit plastic. Carbonara underseasoned and tasteless other than jerky-like pork sprinkles. Good service and nice clean restaurant, however.

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Thom Harrison . 2024-09-19

MORE AT Google

We were spending a few days in Cheltenham and decided to visit Prezzo. Whilst on our visit the outside of the property had scaffolding up, we booked a table on line. It was very busy when we arrived but we had a nice table towards the back of the restaurant but it was in window to the side which was nice. Service was a little slow but the staff on the whole were friendly. The food was ver enjoyable a quite pleasant rose wine. A far better experience than we have had at Prezzo restaurants in York where we come from. Very enjoyable food.

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CSYork . 2024-09-12

MORE AT TripAdvisor

I had a lovely dinner with my friend there. The atmosphere was friendly and the service was very quick. I ordered one of my fav dish which is the fried Mozzarella ( 10 out of 10) 😊

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Tifani Madari . 2024-09-12

MORE AT Google

I had a lovely dinner with my friend there. The atmosphere was friendly and the service was very quick. I ordered one of my fav dish which is the fried Mozzarella ( 10 out of 10) 😊

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Tifani Madari . 2024-09-12

MORE AT Google

Haven't been to a Prezzo for ages due to bad service, but in Cheltenham, the service was excellent and food was fab. Actually the service was really, really good, very attentive without being over the top.

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Simon Wood . 2024-09-06

MORE AT Google

Went here with my 2 boys as I had a voucher to use. Friendly staff. I had spaghetti carbonara with added chicken, my older boy had meatballs with spaghetti and my other boy had garlic bread and pasta. Very delicious food and price washed good. You can use your tesco vouchers here as well. Definitely go back here again

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travelhev . 2024-09-04

MORE AT TripAdvisor

Couldn’t order Pizza because they’d run out of dough, food was very bland and extra drinks were forgotten and had to be chased. For the price it was very disappointing.

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Beth Taylor . 2024-08-16

MORE AT Google

We were in town and decided to visit Prezzo for lunch, of all the chains this is in our opinion the best. It was relatively quiet, however the food ( 2 courses) and service were excellent, so have no hesitation in giving our visit 5 stars!

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Mark S . 2024-08-14

MORE AT TripAdvisor

Staff were excellent on our extremely quick visit. Very grateful.

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M Scott . 2024-08-07

MORE AT Google

we haven't had great experiences with prezzo resturants before, but this one in particular is excellent!! the food is absolutely amazing, with loads of courses to pick from, including for vegetarians and those with dietary restrictions - personally we love how spicy the prawn spaghetti is❤️❤️ the service was brilliant for us too, very fast & the staff are kind and willing to help. finally the atmosphere is really lovely, there is cool background music to keep up the good vibes

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Hannah . 2024-07-28

MORE AT Google

Drinks and food good, service was ok, unfortunately meal was then completely ruined when asking for a coffee at 21:30. “Sorry the machine is closed down for the night”. Ok, so can we have limoncello please. It was as warm as the coffee we were not allowed to have… A very poor experience.

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ROMESH RANG . 2024-07-15

MORE AT Google

We have used this Prezzo before and like the chain as a whole. It just wasn't a great night out on this occasion. We arrived a bit early and after a bit of messing about were found our table. The menu layout has been changed since we last ate there and not for the better. I expect someone has been paid large sums of money to make it worse! I guess people not listening or at least paying attention was the main gripe. My wife doesn't like ice in her drinks. This was pointed out each time we ordered but arrived in the drink none the less three times! It's not too hard a thing to get right is it? The food was ok although they have changed ingredients in some dishes too. My wife did mention this to the waitress her dish wasn't as nice as usual and was told that other people had said the same. I wonder if she's told the management that customers are commenting? It would help the business. We both used the toilets and they need some TLC. My wife said the ladies wasn't overly clean. The thing i noticed most was the state of the doors. Just a lick of paint would make such a difference!

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david on his bench . 2024-07-14

MORE AT TripAdvisor

Nice atmosphere and friendly staff. Food nicely presented and tasty. Wine expensive, but very good (the Primitivo).  Overall a very good Prezzo. Food prices high, but with Tastecard, much more pleasing on the wallet.

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JJEnglandUK . 2024-07-13

MORE AT TripAdvisor

We were booked to have a Red Letter Day Experience meal. the Manager at this Restaurant was one of the rudest Greeters/ managers i have ever encountered. We did not stay as she asked us to leave.We went to Ask Italia a few hundred yards away and were treated as we should have been. Avoid this place while this Manager works there. Dreadful experience will never go there again. changed my red letter day to a different company

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Steve steve . 2024-07-04

MORE AT Google

Went there in June, had a very disappointing meal, wasn’t given the chance to complain as the service was so bad a table check wasn’t done. I complained to customer services and after over a week of waiting for a response, I got a very generic response saying it will be mentioned to the area manager and will be improved going forwards, and they hope to see me again. Sorry but that won’t be happening. If you like soggy pizza or pasta with very little chicken for £16.95 per dish carry on and go there. WORST MEAL at a Prezzo ever.

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Craig Parsons . 2024-07-04

MORE AT Google

Always find the service welcoming, friendly and attentive here. Food is very good with plenty choice. Would recommend.

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King02 . 2024-06-21

MORE AT TripAdvisor

Portion size was smaller than expected for the cost

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Wayne . 2024-06-13

MORE AT Just Eat

the food was amazing we love prezzo Cheltenham prom best restaurant around

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drew . 2024-06-12

MORE AT Just Eat

Excellent food and excellent service. Pizza and burger were both superb. Great chips.

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Judy Greening . 2024-06-04

MORE AT Google

Disappointing, TBH. The table had a deep gouge in the top, through the surface to the fibreboard underneath, which was weird and surely means it can't be very hygienic. Then our water glasses arrived with lipstick marks, and though the waitress took them away, we had to ask again for replacements. The food was pretty good, to be honest, but the shabby, dirty feel of the place, and the friendly but inept service means we won't be returning.

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The Kids Tell Bad Jokes . 2024-06-02

MORE AT Google

I booked this restaurant for 36 Ladies as we were away on a choir weekend . We all pre ordered our food online which made the organizing very easy. The menus were reasonably priced with a good choice of Vegan, vegetarian and gluten free food. Some dishes were a little bland but for the price you couldn't complain. The service was excellent the girls worked really hard and got all the dishes out super quick and then put up with our loud singing ( best that we were up stairs!)

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karenb21 . 2024-05-20

MORE AT TripAdvisor

Went to prezzo after defecting to Bosco in cheltenham. It was really disappointing. Too much balsamic onion on the pizza- like eating a jar of branston pickle!! Oh well back to Bosco for me. Praise for the service though. It was excellent.

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stuart folley . 2024-05-12

MORE AT Google

The food was OK...£3.95 for half a lager..Plate for the garlic bread was thrown on the table with the added bonus of a thumb from the water.. I certainly won't be rushing back

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Darren Jameson . 2024-04-30

MORE AT Google

The food here is good but be aware they only take card payments, and don't tell you in advance

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Caeredwen Gregson-Barnes . 2024-04-28

MORE AT Google

I wasn't satisfied, I don't like anything there

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Теди Стоилова . 2024-04-25

MORE AT Google

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