Ask Italian in Cheltenham

Great restaurant lovely food and wine 🍷 😋 I did take a picture of my pizza unfortunately it was too late as I ate it 🙃 so take my word for it it was lush.

We entered the restaurant, me, my wife and two children, and were kept waiting an absolute age to be greeted and then seated (EVERYONE who entered throughout are visit also looked to experience this with several groups giving up and leaving there and then - which would of been the best choice), we sat unattended for absolutely ages until I managed to get a server's attention, we placed our order and then even more waiting, we entered the premises at 15:00 and didn't even get our drinks until 15:40. The service was insanely slow even though the restaurant seemed to be at less then half capacity, we where in there a total of 2 hours, nearing the end I had to chase up our children's desserts (ice cream), twice, and I had to go up to make payment before it arrived as I'd been in there so long I was actually getting claustrophobic and just wanted out to get some fresh air and get away. No apology or explanation for the shocking service, no one asked how the food was at any stage at all, no 'thank you' for our custom. The food wasn't bad hence not 1 star. I'd probably try it again in like 7/8 years when it may have changed dramatically. Shocking.

Great service from Olivia G. Thank you. We were a massive table and she made it run so smoothly.

Very poor service. The food was below average.

We went to Ask Italian to celebrate my sister's birthday. We ordered drinks to start. I was served a watered down aperol spritz that I took back and it was changed with no problem. We waited around 20 minutes for a bottle of wine that we ordered only to be told that staff could not remove the cork/ top of the bottle. It arrived around 10 minutes later. Starters came shortly after. Around 20 mins after the starters we were told that one of the ingredients for the calzone one of the party ordered was unavailable so they selected another main meal only to have the calzone served to them when the mains arrived. We pointed this out to the waitress and she apologised and said the second choice (king prawn pizza) was on the way. Another one of the mains (king prawn linguine) was very unsatisfactory as it came with one king prawn! When we questioned the staff about this we were told it had been prepared according to head office guidelines!! Also when a second bottle of wine was ordered we asked for an extra glass and got an extra glass of wine served to us!! In addition to this when we got the bill we were charged for the calzone which we had been told was unavailable and the replacement meal. We really did expect better service and there was no excuse for so many errors on a quiet Sunday afternoon. The blame lies with management who left inexperienced staff in charge of the restaurant. We definitely won't be visiting this branch of Ask Italian again.

Deliveroo driver here. Really weird experience. I ask a worker who walked past me if they could go check on my order/if it’s ready. She was like “yeh” then just kept on cleaning tables for the next 5 minutes. She then walked past the kitchen, and ran off to clean more tables. I ask another girl and she goes straight to the kitchen and pulls out the food from the food heater closet. Weird

The waitress did say when we walked in there was a wait on food. But when we had to wait 40 mins for a drink and then 1 hour 15 mins for one starter and then even longer for four mains. Three other tables that walked in after us got their food first. When I chased our mains the waiter then told us, because we had ordered one starter, our mains had been put back even longer. We only said we would have a garlic bread as the mains was taking so long so we had something and drinks. Then when the mains come. One was missing and took almost 10 mins longer to arrive and my lasagne has four sheets off pasta and no meat and only I’d say 3 tables spoons off sauce in it so was very dry. They did take two mains off our bill and then extra discount. But for what we all have to pay for food and drinks in restaurants now days. This really isn’t acceptable sorry. My lasaagne was around £16.95 and no salad or garlic bread or fries on the side. A lot of money for a very basin lasagne…. I could get better quality in Asda or Tescos for £4. Ish. So they really need to step it up. Not the main staffs problem. We actually felt sorry for them and said don’t worry it’s not your fault. But it really isn’t worth £115 for four people…… oh and the chips are £5,95 and we got say 7 chips 🍟 f that and around 10 pieces of grated cheese….

Waited over 1 hour for are food someone who came in after us was moaning from start and then got there food before us very poor service

Delicious food, friendly staff. Good experience.

Really lovely lunch! I've been to ASK Italian in other cities before but this experience was made that much better by the service of everyone there, especially Grant!! His smiley, enthusiastic to help demeanour made my time here that much better. Will defo be back if he's there!

Fantastic food, great service. We brought our children here when they were young & it’s still excellent now as a grown up resto. The interior is excellent & ahead of style too, especially for a chain. Big thanks to Imogen our waitress.

Always a lovely atmosphere and great food. Service was excellent tonight - very attentive and knowledgeable. Will be back soon and hopefully Imogen will be serving again although they all seemed lovely.

Our food was great! And our server Immy was very attentive and kind.

Great food, atmosphere, very poor service

Food was generally ok but not as good as the last time we visited.Waitress started clearing tables while some of our group were still eating.

Amazing service from all the waitresses, Imogen on the door, Madison at the table and Sian at the bar, all friendly and there when we needed them. They made the experience that much better. Food was all brilliant though the spicy calabria definitely needs the offered extra chilli oil and my friend said the vegan cheese on her pianta wasn't her favourite. It's what you would expect from a restaurant of this type and price. Have been here many times before for parties and will definitely come back, always recommend.

Went on Sunday afternoon great food nice restaurant very good service

I went to ASK italian with a booking, at 6pm, for context we are three young female adults. We were served instantly with great service. Once the main was served we had it on our table for over an hour. We had servers see us and walk away when we had been obviously done for 40 minutes as we had not touched our plates or cutlery. Yet, we the table wasn’t cleared. Once a member of staff realised, they gave us the dessert menu and left, they did not clear the table. Nor did they return to collect our dessert order. We had another member of staff (there has been 3 by this point) ask if we had even been served our dessert. There was no communication. Loved the food though. Recently revisited this restaurant after being contacted and decided to give it a second go. Dare i say i loved it, the service was MUCH better, the waitress was extremely lovely and checked in on us throughout the meal. I am glad i gave this place a second go as i would have missed this great experience. Thankyou.

Our food was great and our server Kate was lovely! Hope to be back soon x

Kate was helpful and friendly. Would come again and highly recommend.

Delicious food, but abysmally poor service! When we didn't give a tip the waitress (who I shall leave nameless) laughed at us. Rude. Just rude!

2nd time here this week, both times served by Kate. Great service & food, no doubt we’ll be back again!

A very young staff doing their best with little support. Non-descriptive pizza flavours and no atmosphere to encourage return business. Find the toilets is an in-house game that could be resolved with a simple sign.

Nice if you like microwave food

Service very slow, despite the restaurant appearing fairly empty. Staff however, were lovely. Only food criticism is of the Lasagne bites. Presumably off-cuts from the main course portion, they were just deep fried pasta, no cheese or sauce and therefore tasteless.

Delicious food delivered nice and hot in lovely recyclable packaging, happy delivery driver scampered here faster than Usain Bolt - Bellissimo

Food was nice. Kate was awesome 😎

The food and wine was absolutely superb and our waitress, Kate, was exceptional. She was there when we needed her, but didn’t hover over us. A fabulous dining experience, it made our weekend!

Very nice lunch in a lovely building, service was very prompt, thanks kate!

Came with the grandsons. Friendly efficient service from our waitress Kate. Lovely tasty food. Would recommend.

No garlic bread as promised after spending the minimum amount. Pizza not sliced. Chicken was so less.

Unfortunately the processing of orders here does not, or is possible to not - work. While various tables put in their orders and were served, our order, after being one of the first tables to arrive, was forgotten. Only after reminding the staff, then waiting again an abnormally long tine, we're we finally served. I suspect it has more to do with the establishment being short staffed (one waitress and one bartender) than anything else. But one does have to wonder why/how a table sitting for an hour waiting to be served would not get the attention of said waitress and/or the bartender/manager? We got the summer 3 course option and we were there a total of 3 hours.

Went on Sunday evening at 18.30. Was quiet - as expected, service was absolutely wonderful, food was fresh, tasty and hot. Really enjoyed our evening. The staff make this place a very pleasant place to eat. Would heartily recommend.

Nice place for meal on a Saturday teatime. Good food and great service from the two waitresses Kate and Imogen. Friendly cheerful and attentive. Enjoyed the pizzas and the tiramisu is the best. Will be back.

Good delivery. delicious food

Really lovely restaurant with a nice atmosphere and exceptional food. Service was good from Kate who was very attentive.

I popped in for a light lunch today, and had a mushroom risotto, and a still lemonade. In the end, I didn't want to leave, so I had a tiramisu, too. They get everything right here. I can't fault them. I won't hesitate to return. Dr Paul Harris

Excellent food, good service and excellent parking for the less able. Right in the heart of Cheltenham, but loads of parking nearby.

Food was great as was the service!

We had not booked and were at this restaurant due to poor service at Presso where we had booked. They fitted us in. they were friendly helpful and the food was some of the best Italian i have eaten in a while. our server "Holly" was simply so friendly ( she got the biggest tip i have ever given) it was that good Highly recommend this restaurant and we will be back.

The greeter was so friendly. she took us to a table of our choice. She offered us a complimentary Lemon shot. We then enjoyed a lovely three course meal My partner had cocktails and we had a great time there. We left a large tip. and actually asked to talk to the manager. I explained how brilliant the person who dealt with us had been and he said she is like that with everybody. The food was excellent and the staff member "Holly" is a treasure they are lucky to have. (strangely enough we were booked into a different restaurant and the greeting we got there was so bad and when we told them we were unhappy we were asked to leave What a lucky accident I would recommend this restaurant to anybody

Very good food well recommended if u like Italian

Bit of a problem evening but managed well by staff.

Fantastic food. Tried today the calzones carne picante and it was incredible! Totally recommended!

Lovely food and kind staff, I recommend the rosemary bread starter and fettuccine bolognese! They also do small desserts with coffee, which is very nice for when you’re full but still want a small treat! Beautiful restaurant and nice atmosphere, clean toilets with accessible toilets available, and great menu to choose from

Great food and a fun atmosphere Our Waitress Freya was lovely and made us feel so welcome

We had a great lunch this afternoon our waitress Freya provided great service and made us feel very welcome

Holly was so lovely, great service and very friendly :) food was amazing - we had the calzone carne piccante, and the mushroom risotto with chicken. So much flavour in the risotto!

We had Kate as our server who was so sweet and really made our night :)

freya was super friendly and food was great!! would recommend :)

Kate was a friendly, polite and efficient waitress. Thank you

Very early evening light meal so not busy. Food was tasty & well cooked. Staff very attentive & pleasant. Service from Waitress Scarlett was spot on👍

Excellent food and service. Highly recommend this place.

Kate was exceptional! Thank you 🤩

Service was great - food was better. Kate was a great server - thank you!

Kate was terrific and looked after us exceptionally well. We will be back.

The Burrata & Pancetta Carbonara was legitimately one of the best I’ve ever had. Fresh pasta. Pancetta perfectly cooked. Delicious.

very good and amazing food definitely coming again and recommend

the restaurant is very cozy and friendly especially one of the waiters called Ilia who was very friendly to us very and helped out lots. Thank you

I like Ask a lot. Food and service is always spot on. Food is always great quality and tasty.

Our server Roman was excellent and the food very delicious. We shared pasta pizza and salad and all three were 10/10 with plenty to go around. Thank you!!!!

The food was great. Very nice staff and the restaurant was clean. Spot on!

Was really nice atmosphere and had a lovely time with my partner! Scarlett was our waitress and she was really helpful! Would recommend

Very nice foods and amazing people the staff. 8⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Good location, great food and drink, staff very attentive! Super friendly service -thank you to Roman! I would definitely return again.

Very friendly, Freya accommodated my birthday which was lovely. Will recommend to others, calming atmosphere :)

Very nice evening, and always enjoy the food. Freya our waitress was very friendly

Third time coming here. Lovely atmosphere and always fabulous food. The staff are lovely and Freya is always a friendly face to welcome and serve us. We will be back soon. From Noah and Jess 😊

Kate was a great host. Lovely meal :)

The waitresses were wonderful. They were so kind and always smiling. Brilliant service.

Kate was brilliant with me and my daughter, she was so friendly

Lovely,polite staff,the food was hot and tasty,we really enjoyed our meal here.

The food was bland and we would have appreciated better quality food if perhaps smaller portions. The food is not good value for money and we felt we wouldn’t come again.

A group of us met here. We had vouchers for a free cocktail, they were all really nice. I chose the passion fruit martini which I really enjoyed. All the main courses were delicious. The service was very good, thank you to Kate who looked after us so well. See you again when we all meet in Cheltenham. Ask is a nice location in Montpellier with nearby parking.

We visited Cheltenham Ask on 2nd May for lunch and was welcomed by a friendly server, food was lovely as usual, I had the trout, but what amazed us was that this young man was serving everyone on his own, he was organised and kept no-one waiting, well done, wish I had taken your name.

Kate was serving us this evening for our date night and she was fabulous. Very friendly and attentive but not obstructive to us enjoying our meal as well as giving some great recommendations where requested. Food and drink was also great, very much recommend the Affogato for dessert!

Our waiter Charlotte was FAB! She treated us really well and grated cheese and really smoothly!

The food was great, the staff were great but it took an hour after mains just for dessert. We noticed the people on the table next to us left due to the wait for food also

Terrible service, chaotic management. If you’re lucky and order something that’s actually available, food was ok. Arrive 15 mins for a booking. Lots of empty uncleared tables. Told there wasn’t a table available and to come back in 15 mins. Came back - same tables still uncleared from previous diners. Waited for them to be cleared. Waited 20 mins and to chase sponsored to take it order. 2 of the 4 things we ordered weren’t available. Later found one of them was charged for plus the replacement dish we ordered. Had to chase our main course after 50 mins waiting. One of the worst dining experiences anywhere. Friendly staff but clearly chaotic management and short staffed. Good quality restaurants nearby are only a couple of pounds per course more expensive.

Great service, and can never go wrong with the food! Would recommend the mushroom starter & the margarita pizza with your choice of toppings :)

Went on a Friday night and the food and service were first class. Delicious food, fast service. Would definitely go again.

Lovely food, great drinks, brilliant staff!!! We had an amazing time here and highly recommend.

Very friendly, professional staff, very knowledgeable and a great experience all round! 100% recommend!

Great food, great people, great staff. Lovely time.

Lovely food. Very smart clean premises

Visited Sunday 21/04/2024 at midday. Had garlic bread starter which I shared with my wife and we both agreed it was one of the nicest we’ve had. Tried the meatball piccante and my wife had the gnocchi for our mains. All good. Though initially my pasta seemed cold but it hadn’t been well mixed with the meatball sauce which was hot. Overall though we both enjoyed the mains. For dessert my wife had the caramel sundae which was really good. I tried the pistachio and raspberry tart, which was ok but dry without any cream or ice cream. So that was a little disappointing but overall, not a bad meal. Staff were excellent, prompt and polite service, attentive enough without being over bearing. Overall we felt it was a decent lunch and would definitely go back.

If waitresses could be cloned, Kate would be the chosen one! Best service I’ve ever experienced even when requesting for the vegan pizza to be made vegetarian! Thank you

Jacques and the girls are an amazing team! Food was super and felt looked after the whole time i was there! Would recommend for both lunch and dinner

Best staff , best food and best service

Estimated delivery time got to 2 hours after I ordered, so I went and collected it around an hour after ordering - ridiculous wait time, not the first time I’ve had the same problem with the same restaurant. Won’t be ordering again and I want my tip back from just eat 🤬

Good lasagne (piping hot) and reasonably good tiramisu. Service very good (although very few customers present). Only criticism would be failure to remove dirty dishes (more than once).

The food is delicious and just the right amount. In the mid-range, cost wise. The 2 reasons for the 3⭐ are the toilets have obviously been flooded at some point because there was a musty smell and they were sub-standard. And the other reason is even though 2 of our servers were very attentive and polite, the guy that gave us the bill came across arrogant and annoyed that we paid separately and that we refused to pay the service charge (£16) 😕 But despite that, I will go back again.

Just poor service from start to finish

Fabulous meal. Great food and brilliant service. Would highly recommend

We were served by a waiter called Jack who was very presentable and efficient. He was very polite and made the whole experience very pleasant. The restaurant was clean and well kept and the food was well presented and good value for money. Would definitely recommend.

Service was good and quick, our waitress, scarlett, was very helpful and friendly

Received a snooty ‘welcome’ at the door in Cheltenham — so went elsewhere..

Really disappointing dining experience. Our starter came out on time but tasted of nothing. We then had to wait 60 mins for our mains to arrive and we only ordered a pizza and some gnocchi. The manager was very apologetic but it felt insincere. The fact that he saw us waiting for our meals and didn’t even think to come over and ask us if we’re ok. I ended up having to approach the staff for an update. I ended up getting them to pack it up for takeout as I was pressed for time. I’d also add they were only at 10 percent capacity so not sure why everything took so long. Won’t be eating here again and advise to avoid at all cost.

On arrival I asked if there was gluten free menu, and luckily there was. After being seated we were informed the flyer had been broken for a week and there were no fries, or courgettes fritti etc. In a week they couldn't they have got a replacement? Poor start. Another 20 mins still waiting for the gluten free menus, which was actually folder. on the normal menu they identified what could be done as gluten free, why did they not say anything. 10 mins later not a sign of a waitress so got up to leave. On way out was told they were busy!!! about 6 tables and 2 waitresses and a bar man. Ridiculous service. Went to Franco manca. Brilliant and great service.

Food was amazing! Would defiantly come again :)