Zizzi - Cheltenham in Cheltenham

The food was excellent as always but unfortunately our visit was let down by the service. We arrived and promptly explained we'd like to use £80 in Tesco Clubcard vouchers as part payment for our meal. This was not a problem we were told and we were shown to a table. The table was fine, if a little close to the table behind us. I kept being jarred on the back by other diners and people walking past. We were told there was a shortage of menus but we could order from the set menu if we liked, 3 courses for £26, so this sounded fine. Food came and all was good until it came to paying. Our server tried to scan our QR codes for the Clubcard vouchers and they weren't adding up. She went to ask for help and was told that clubcard vouchers couldn't be used on set menu items. The only work around they could find was to charge each item separately, this worked out a lot more than £26 for the 3 courses. Our original total would have been £120 but because of their error on telling us we could order from the set menu and pay with vouchers the new total came out to £145. I know £25 isn't a massive amount of money and as I said the food was good but I feel the error was entirely their fault and they should have rectified it rather than charge us the extra. Would I go again? Yes but I don't think I will be using clubcard vouchers next time.

For chain Italian food this is my preferred spot in Cheltenham alongside Franca manca (miles better than Pizza Express and Prezzo) love the fact it's in a beautiful old building, really adds to the experience!

Maddie has been amazing. We come all the time and her service is amazing

Delicious Pizza, Disappointing Service I visited Zizi in Cheltenham with a friend I hadn’t seen in a long time, and we were both genuinely impressed by the food — the pizza was honestly one of the best I’ve ever had! Crispy base, fresh toppings, full of flavour — absolutely spot on. Unfortunately, the experience was let down by poor service. The restaurant was nearly empty, yet we felt rushed throughout the meal. Most disappointingly, the waiter brought the bill without us asking — right in the middle of our conversation. It felt abrupt and rather disrespectful, especially given the relaxed atmosphere we were hoping for. Great food deserves great service — I hope the team can match the kitchen’s quality going forward.

Came on a quiet Thursday afternoon. Everything was brilliant from the table service to the decor, the atmosphere and certainly the beef brisket with venison sauce I had was absolutely delightful, full of so much flavour and very filling, have been visiting Zizzi’s for over 10 years and not once have I had a complaint about the food. Prices are pretty standard but well worth the money. Would highly recommend

Poppy our waitress was lovely. So charming. Always smiling. Made the experience one to remember!

Tom was such a wonderful server! He was so kind and helpful and made the experience so enjoyable!

Love the food and great atmosphere and staff

Fantastic food and excellent service with a smile(Lottie), highly recommend

The service was extremely slow, even though there were only 8 customers. Pricey menu but the setting is beautiful.

Very nice food and drink. Beautiful surroundings.Lydia our server, was so good. Very efficient and attentive. Can't praise her enough.

Lovely evening, Maddie was super friendly and helpful and the food was all great :)

Maddie in Cheltenham was amazing. So friendly, polite and delivered excellent customer service. The food was awesome, so tasty. We were not rushed, the atmosphere was relaxed and calm. Such a lovely family dinner.

Brilliantly looked after by Maddie - thank you!

Food and service was absolutely phenomenal! Our server Maddie amplified our dining experience and made sure that I felt incredibly special on my birthday which I appreciated highly! Would absolutely recommend and will be eating here again!

Had a fantastic meal for my daughter’s birthday. Fantastic service from both our servers especially Maddie.

The door in the entrance is very dangerous and May cause injuries due to heavy swinging. Pizzas are not bad but May be more tastefull with more ingredients.

Very much enjoyed our experience at Zizzi. We were met by Maddie on arrival and she looked after us all very well all the time we were there. Food was very tasty and hot. This was my second visit to Cheltenham Zizzi and will aim to go again soon.

Food was lovely, our server, Maddie, made our experience so much better, very friendly and made us feel very comfortable

The food was very good. Maddie was amazing and recommend the perfect wine and food. Will be back very soon

Our server Maddie was so friendly and welcoming, the atmosphere is great and the food is really good along with the drinks.

Maddy was an AMAZING server she was so sweet and really energetic me and my family loved it and will probably be coming here again and asking for maddy!

Amazing service, thank you Maddy

Service from Maddie was 2nd to none. She couldn't have done more for us. Food could have been warmer.

Great food, not been for a while and the whole family were very impressed. I had the prawns which were very good. The service was very good too, glad we chose Zizzi tonight and will go back again soon.

Maddie was my waitress she was nothing but helpful, polite and professional. We had a lovely meal

Maddie looked after us so well at Cheltenham zizzi! It was my friends 40th and it was such a lovely evening!!! We enjoyed a lovely cold bottle of Prosecco and the food was delicious!!! Thank you maddie!! :-)

Fantastic Servive from Ada! A great meal. Ada couldn't do enough for us!

Great friendly service from Maddie.

Fabulous place to celebrate after our wedding today only a small table of 11 bit we all enjoyed it

Maddie was absolutely brilliant and the food was delicious. Thank you

Atmosphere was 4 just because it was a lunchtime. Kate was very friendly and attentive. Also very informative regarding the zillionaires app.

Lydia was really great and helpful throughout the night. We've been to a Zizzi's before and love the cheesy garlic bread with onion but there wasn't as much cheese as others we have been to. The wait time between meals was also a little long but the atmosphere was lovely.

Great atmosphere, very well presented. Good for a family meal out, the food is well valued and the portions are a good size. Options for kids and adult. Service we very slow on the day we went, even though it was a quiet night.

Kate was fantastic! Super busy Tuesday and she still made sure everything was perfect.

Good, attentive service and good updates on when food was coming. Great location!!

Kate was a very good waitress considering that they were busy. We had regular updates regarding our food. Always smiley ☺️

Great service by Kate really professional and friendly!

Really disappointed with the food and service. Visited early on Sat 15th March. First server was great, attentive and said no problems when I asked if could have calzone without the chill (I have an intolerance) Food arrived and as I was eating the calzone realized that there were chilli's in it, this really spoilt the meal for me. We asked for some tap water during the meal and had to call the waitress over and ask for a second time. It wasn't busy at all. I mentioned to the waitress that my meal contained chilli's when I specifically asked for them to be taken out. Her attitudes to this was very lacking and she said she would mention this to the kitchen but from the attitude I didn't feel confident. No one really apologized to me for this error. Thankfully I didn't have a bad reaction to the chilli in my meal but this could have spoilt my evening at the theatre.

Really disappointed with the food and service. Visited early on Sat 15th March. First server was great, attentive and said no problems when I asked if could have calzone without the chill (I have an intolerance) Food arrived and as I was eating the calzone realized that there were chilli's in it, this really spoilt the meal for me. We asked for some tap water during the meal and had to call the waitress over and ask for a second time. It wasn't busy at all. I mentioned to the waitress that my meal contained chilli's when I specifically asked for them to be taken out. Her attitudes to this was very lacking and she said she would mention this to the kitchen but from the attitude I didn't feel confident. No one really apologized to me for this error. Thankfully I didn't have a bad reaction to the chilli in my meal but this could have spoilt my evening at the theatre.

Tom was our waiter and was very friendly and helpful. Tom was particularly attentive to my daughter who’s coeliac . Excellent service.

Lovely place to eat, fantastic food again

Fantastic pizza, beautiful location inside the old church. Great staff and decent cocktails too....All good!

Rebekah and Michael are both efficient .We received an excellent service and treatment from them. They are both as asset to your company.

Booked in for lunch.Had a fabulous lunch with my wife.Wonderful experience and meal as always expected lovely!!!

Maddie our server was friendly & genuine with it + great food

Last minute table, served by Maddie. So on it with drinks and the service. So chatty and friendly. Couldn’t fault!! Incredible food as well

Maddie was super lovely and we had a fab Sat night out xx

Great service and lovely food as always! Maddie was great and really friendly!

Great lunchtime experience, waiter called Tom was so friendly, helpful and attentive in a good way, really made us feel valued. Good food and nice surroundings

Lovely venue, tasty well presented food and a very helpful and friendly waitress called Maddie

Food was great, but it was Maddie’s service that made our night! We will be back!

Great quality ingredients, cold food.

Extremely slow service. Disappointing as was a family treat. Didn’t order dessert as had already been there for 2 hours with very bored children after a long wait for food.

Delicious food and great service

Such amazing service, delicious pizza and in a beautiful church. Must visit!

Came for a late valentines meal with my partner and we couldn’t find any faults whatsoever! Has to be one of the prettiest restaurants I’ve ever been to being an old church. The food was absolutely outstanding, the best pasta and sauce I’ve ever had. The baked cheesecake was delightful. All staff were brilliant, Tom was so enthusiastic and friendly, he really made our evening that much better, he seems born to do customer service. Friendly, funny and also professional! All in all it was a brilliant evening. 10 out of 10 across the board. We will 100% be coming back!

Tom was great, food was fantastic - would visit again!

Food was delicious and we had great service from Maddie.

Calamari hard as rock. I don't understand what happens sometimes with their cooking - from time to time you receive some horrible calamari which is a shame as I am a regular customer because of the calamari. Very disappointed!

Great service, attention and recommendations from Maddie. Rumours of being the GOAT are true.

Maddie was brilliant and helped make it a lovely valentine's meal for me and my partner. It had been a while since we'd been to Zizzi's but we've fallen for it again. Lovely place, lovely food, lovely staff.

We had a lovely valentine's night meal at Zizzi's Cheltenham. Our server Maddie was so friendly! The atmosphere and service was absolutely amazing :). The food was beautifully presented and tasted wonderful - from starter all the way to desert. I highly recommend Zizzi's to anyone - where else in Cheltenham can you go and have lovely food, great friendly service and in a converted church!

Excellent birthday meal for my daughter. The service was top class! All the staff were really friendly without being over the top and went out of their way to make it special. Little stuff like making sure food came out quickly for the kids makes a big difference. The food was all really good quality. Not cheap overall a very good experience.

Lovely meal for dad's 90th birthday. The lady serving make it really special. Thanks. Only downside, it was a bit chilly in such a large old building on a cold day. Best take a jumper.

Rebecca was lovely, nothing was too much trouble and the chef produced my perfect meal!!! Really appreciated my aversion to potatoes being accommodated etc!Thank you x

Nice meal in an old church building. Some vegan options on menu

Lovely food and lovely service, our waiters Tom and Steve were incredibly polite and efficient, we couldn’t believe the speed we were served! Beautiful building and atmosphere too. Would definitely recommend!

A big disappointment today Tue 21st. We arrived at the restaurant around 3 PM, but the staff completely ignored us, even though the restaurant was empty. This is the second time this restaurant has let us down.

Kate was fantastic Very friendly and attentive Great food Brilliant location

Our waitress Ada was brilliant and very attentive, food was fab too!

Had really good food here, good prices too with the offers on Zillionaires. We were served by Tom who was really helpful and friendly, and even recommended us a dessert to choose. Would definitely return :)

Ordered our family meals via Uber Eats as have eaten many times in the restaurant and always enjoyed the food. Food turned up and was stone cold (lasagna, pizza, sweet potato fries). Kids very upset, adults frustrated, all hungry. Won’t be ordering again.

Lovely quiet village area with a lovely village hall and a nice playground at the back.

It is a lovely setting, but it was very cold inside the restaurant. When I ordered a latte with whole milk, I was told that they don't have any whole milk. Then we were told that they had run out of cups, meanwhile there were only two tables occupied in the restaurant, our table being one of them. Two of my nieces said that their pasta dishes were bland and my sister said the same about her lasagne. When it's came to paying, my niece informed the waitress that she had vouchers and the waitress rolled her eyes. We had said at the beginning that we didn't want the optional service charge adding, but waitress added it anyway. The bill was so confusing that we didn't realise this had been added until afterwards. The waitress had shown some singular orders as a three course order and had lumped a number of orders that way, which made it difficult to work out individual bills. It was a birthday celebration lunch for two of my nieces, so we could have done without these hassles. We won't be going back, or recommending this restaurant. Very disappointing.

My husband and I celebrated our 9 year anniversary today at Zizzis at it was amazing. The atmosphere was lovely, the service was brilliant and the food was delicious. Our waiter, Tom, was so friendly and made sure we had everything needed/wanted. His reccomendations were spot on (the lemon drizzle martini was perfect) and he checked on us throughout our meal to ensure everything was OK. Rebecca, the manager, also makes the best cappuccinos! She must do it the proper Italian way, which is hugely appreciated! We will definitly be returning and Zizzi's will now be our regular spot, thank you!

rebecca was a very good server and very understanding

I’m a frequent visitor to Zizzi restaurants, this was my first time in Cheltenham zizzi and it was comfortably my worst experience at Zizzis. Firstly, though its novel being in an old church it was absolutely freezing inside, We had a booking at 7pm we ordered pretty quickly and got our drinks and starters quite promptly. However it took the staff over 30 minutes to remove our plates after we finished our starters. We then waited a further 20 mins for our main course, I enquired to a waitress as to why our mains were taking so long she simply replied that everybody was waiting and that the kitchen was backed up without offering a reason as to why this was the case. I should add the restaurant was only 25% full, we also 2 couples sit down and then leave after speaking to one of the waitresses without ordering anything not sure why that was the case. The staff seemed to care about the takeaway orders more than the restaurant orders. Was not impressed, staff are very unprofessional.

The staff were very welcoming and looked after us brilliantly. We were a party of 22 and our food and drinks arrived promptly. The service from the staff and Kate in particular was exceptional.

Our granddaughters like to eat at Zizzi's so we took them there for a treat. We had booked for 5pm and arrived a few minutes before. We were shown to our table and the restaurant was quiet with only 5 other tables occupied (about 10%). There was one lady serving and the supervisor who were busy clearing tables for the next 20 minutes. We were then asked what we would like to drink but we were informed they couldn't take food orders for another 10 to 15 minutes as they were waiting for a chef to arrive. The lady behind said that she had been waiting 40 minutes for her food. That's not easy with children I said. Anyway they did take our order after 20 minutes and a further 20 minutes our food arrived. The girls enjoyed their pizzas, my wife's chicken pasta dish was OK. My Ragu pasta dish from the special pasta section was not great, no visible meat, just sauce and not generous portions. It was very cold outside and the inside was cold as the heating couldn't cope with the large interior of what was once a church. My wife kept her coat on during the meal. The heating in the (tired) toilets was turned off. The staff that were there were really trying to cope. There is and has been a staffing issue which I think is the responsibility of the management. I did try to fill in a feedback sent to me by Zizzi but there is no way to explain the service issue. The feedback is predominantly about the food which except for the kids is marginal. I would think twice about coming back especially in the winter.

All fine, though the heating didn't seem to be very effective and we were a bit cold!

We had a great time at Zizzi’s ! The location is amazing and our waitress Kate was lovely and made sure we had a great experience.

Maddie was amazing and food was superb !!!

Food was good though one meal arrived a lot after the others by which time things had gone cold. Service was slow and not very friendly especially given how empty the place was when we arrived.

Excellent service from Kate, food was outstanding as always - overall a lovely experience. Thank you very much!

Calamari was really hard - the batter was too hard and we couldn't even taste the calamari. Not sure what happened today as their calamari is usually the best. The manager was great and apologised but the calamari was inedible sadly!

Lovely food, stunning venue and really great service from our waitress Kate. 5 stars all round!

Love the food here! Kate was great as well! Service was fab!

Lovely food and great service from Maddie

Kate was excellent, chilli was hot!! Kate was so attentive, a credit to your business

Loved it. Such a great location, good food and lots to choose. We will be returning.

Ada was a great server , very friendly and made the birthday dinner a lovely experience

Very delicious as always , thank you !

Couldn't ask for a better waitress than Maddie! She is such good fun and very knowledgeable!

Poppy, our waitress was brilliant! Older daughter and I (actually, our whole family) have always very much enjoyed our trips to C'ham Zizzi's since it opened, many years ago. We have a vegan + vegetarian in our family, and always find we actually have a choice on the menue. The food is delicious, the service smiley and very good (especially Poppy) and the ambiance beautiful. Long may you stay open!

Lovely Tuesday evening out - service by Kate was excellent, food was lovely, atmosphere quiet enjoyable night

Lunchtime on a Monday. Hard to create atmosphere as only customers there, but great Xmas decorations and tunes!

We had a nice visit to Zizzi Cheltenham. It was very busy, all tables full. The waitress we had (Kate) was excellent. There were 11 of us, and apart from 1 or 2 minor things we had she dealt with us excellently. No one complained about the food or the wait times so a thumbs up.

Friendly efficient service from Steve. Good food, swiftly served, at a great price. We'll be back!

First time in Cheltenham and it's beautiful! Utterly gorgeous welcome from the fabulous Bekkah, total queen, love her to bits, totally fabulous addition to any team! Lovely service from Ruby, all spot on with attention and requests. Beautiful setting too, would recommend!