Pizza Hut Delivery in Swale

Food is all stone cold and chicken inedible. Terrible experience :(

Left drinks and sauces off. Paid for extra toppings but if anything they added less toppings. Not sure why so hard to get it right.

Our delivery was 40 minutes late

WORST PIZZA HUT EVER! They have messed up my orders before, but tonight takes the p*ss. I ordered 1 pizza, (that's it) and they delivered me someone else's order. Called to have my correct order re-deliverd. They said sure. An hour later still no sign of the delivery driver. Then he calls saying he can't find our house, so I relay directions. 30 mins later shows up. Pizza is stone cold. Absolute joke.

Food arrived absolutely stone cold...and i mean cold...come out of a fridge rather than oven.

Missed out my drink and got given the wrong ice cream

This is a joke this is 12” but not round , it’s extremely small for this money ! And came cold

Not sure what the issue was but everything was below par on this visit. I suspect they were fulfilling delivery orders first as I was there over half an hour. Another customer who came in was waiting ten minutes before anyone came out from the back to serve. When my order came it was incomplete and so had to remind the chap what should be there. There was nothing wrong with the food and complimentary ice-cream for the waiting but I think more priority should be given to customers in the shop.

all food arrived cold, the ice cream had melted. The pizza looked dry as if had stood under a hotplate all morning and the driver was more interested in chatting on his phone and the only contact with me was what was the code, nothing else.

Poor, take ages for it to arrive and when it did it was cold. Very disappointed but after waiting well over 1hr 45mins for order was a bit to much and to top it off the food was cold when it arrived.

food delivered cold 1 of the pizza boxes was also open

I gave order for margarita and for two add but when i went to take my order.they said we didn’t receive your order.i said okay but after 15 minutes they gave me just margarita.they are very rude especially shop manager very rude.

Order every few weeks and pretty much consistently they forget to deliver part of the food order. Recently ordered the ‘new base’ medium sized pizza which is definitely smaller than it used to be and feels like a massive rip-off; Going back to Domino’s from now on.

Ice cream was missing. Food was over cooked. And pizza was very dusty

Unfortunately, i have to change my review. Due to bad experience on tuesday. The lady manager has no manners how to treat customers and other people. She seems like she doesn’t care about customer and their food. She kept me waiting for almost 35 minutes without informing how much more time and no apologies at all. This is my second time, I am facing issue with same manager. On the other hand pizza quality has been down severly. Pizzas were under cooked and very hard like a card board.

Such a bad quality also had to pay extra for delivery and topping

Most disgusting experience ever Bad staff food stinks 🤮

Worst experience. Wastage of money

it is worst shop with worst manager working in. i waited more then half hour for my uber order today. i asked many times about the order she didn’t care about it and didn’t tell me anything about. 0/10 😏 she was so rude when i asked her again about the order and told me thatit will be 2 minutes more. and after thatvi waited for 15 minutes and she didn’t come up with order. i was getting calls from customer that why my order is getting late. customer canceled the order and i lost the money and 40 minutes of my time. very disappointed.

3 hour wait, cancelled the order. Told id get a refund, had nothing. Credit card company getting involved now. Avoid

Food was over cooked and very tough

The Pizza Hut pizza you get these days is very different to the Pizza Hut of the past. It’s a lot more ‘standard’ these days and doesn’t stand out from the pack like it once did. This little Pizza Hut delivery popped up last year - there used to be a restaurant in town, but it closed in 2021 and didn’t do delivery- and is a good addition, particularly now Papa John’s has closed. The toppings on the Pizza Hut meat feast are very good. The base is average, but ok. The choice of sides is pretty poor overall, nothing there I really want. Ordered online and delivery was pretty prompt; although they need to provide some sort of navigation aid for their drivers if they aren’t local. The offers were decent; two for £20 seemed pretty cheap. The cherry Pepsi max was unwelcome though 😆 First had Pizza Hut in 1994. 30 years ago. That’s pretty good going for a brand.

Unable to send the right order. Ordered a plant based veggie supreme, which states is vegan. Pizza sent had meat on it, when called to complain, we were told the pizza is supposed to have meat on it. Staff are clearly clueless.

Good food, questionable service/delivery

What a joke!!!!!! You pay for extra toppings and have to wait extra for delivery!!!! Called Pizza Hut and they hung up before I spoke because they had an other call??? What a joke! All the extras were burnt! The delivery driver claimed he was delayed because he had too many other deliveries!??????? I wanted a pizza- not cremated toppings that I paid extra for!

Firstly my they messed up my order and then took way to long to deliver my food

Been waiting over an hour and a half and still no pizza, app says delivered, phoned and they couldn’t care less! Come on Pizza Hut is this how you treat your customers.

Awfull service , half cooked pizza over an hour wait

Pretty much same order as last week - portion size remarkably smaller for the same price??

Food was meant to arrive at 7:30 did not get to me until 8:10. Food was barely warm, would suggest, yet again, the courier had to make several deliveries, especially as his boot was full of just eat bags. They shouldn’t be allowed to do this.

garlic bread was undercooked and pizza was barley cooked

Unfortunately my order was cold as it had been prepared and then left 25 minutes while waiting for the driver to come

First time ordering, never again. Cold food. Burnt nachos. Literally black. Absolutely awful waste of money !

I received too late there’s no dip on pizza

Won’t money back it disgusting

didn't have anyone at the front when i was in there.

Very clean tasty food good customer service especially the shop manager Raad gul very good and very polite with customer keep it up I recommend 5 star

It took an hour to get a pizza first thing I did was put it in the microwave it was cold at least I got the pizza.papa jones still owe me money for the one I didn’t get so will not order from them again.

Excellent service & marvellous taste 👍❤️

Very Good experience Staff is very friendly Service was good and taste was awaome

Love the taste and staff is so good 😊

people were very nice and food was ready very quickly

For God's sake sort out those electric moped delivery riders...one is going to get killed or kill someone else ...Saturday 6/jan/2024 20:45 rider pulled away from shop without looking and then turned into dover Street through a 'No Entry ' sign..its not very good publicity for your brand

I've used this branch quite a few times for collection. I usually order on the app while I'm in Lidl (a short distance away) then walk down from the Lidl car park to collect the pizza after doing my shopping. The pizza is always absolutely delicious - in my opinion it's by far the nicest take away pizza in the town. My orders have always been accurate and ready on time. A very happy customer.

Will never being ordering from here again, the last few times hardly no cheese on the pizzas. When I called to say this has been happening a lot lot lately I got spoke to so rudely by the man and absolute disgrace. Avoid!!!!!!

The food was ordered at 4.30pm (over an hour before it was required) for delivery at 6pm. It was for a children's birthday party. We had no communication at all from Just Eat to update about timings, simply left as 'the restaurant have confirmed'. At 6.15pm we phoned the restaurant who confirmed food was ready but no there was driver to collect/ deliver it. Again, still no updates from Just Eat. We phoned the restaurant again at 6.40pm and were told the same. We tried to contact Just Eat several times with no luck. Finally a delivery driver was assigned at 6.45pm and the food was finally delivered after 7pm. The delivery driver was not even informed about the order until 6.45pm which seems that Just Eat had clearly no intention of delivering before then. By this point the food was cold and barely edible, whilst the children were left waiting and hungry. Extremely disappointing. I will be seeking a refund.

Couldn’t get a driver for 45 minutes

Ordered at 5:19pm Waited 2 hours 17 minutes for the delivery which came at 7:36pm, completely the wrong order. Had to send it back. Just Eat wouldn't let me cancel, Pizza Hut wouldn't answer the phone. We had three hungry children waiting for their dinner. Complete joke. I will get my credit card to cancel the the transaction.

Ordered at 5:19pm Waited 2 hours 17 minutes for the delivery which came at 7:36pm, completely the wrong order. Had to send it back. Just Eat wouldn't let me cancel, Pizza Hut wouldn't answer the phone. We had three hungry children waiting for their dinner. Complete joke. I will get my credit card to cancel the the transaction.

Conveniently the late option won’t let me put more than 60mins. The order was placed at 17:36, turned up at 19:15. The “deal for two” wording is misleading, the manager unhelpful. Just avoid.

Specific instructions given and not met

Food was ok, had to wait long for the collection even though I arrived on time

Always late with no updates. Always driver issues. Told food is sat waiting for a driver….. this place is the worst Pizza Hut I have ever come across. Need to order you food the day before it seems.

Sauce missing, ice cream missing again

All piping hot and great tasting no complaints at all, definitely will order again.

Food was awful but the delivery was on time

If i could give 0 i would have. It was absolutely vile. Dry stale pizza and tasted like warmed up sides. Avoid like the plague.

Didn’t get my ice cream and it wasn’t cooked

Lovely meal but no icecream with the cookie dough unfortunately

Did not receive the correct order and nothing done about it! Pizza tastes awful too- go go Dominoes!

Absolutely disgusting pizza. The pizza wasn’t even formed properly. Avoid. I won’t be using it again

Where are the sauces I put in the order?

Not enough cheese on the melts.

I rated this back in November and it was awful - an absolute turn around. Great pizza, very hot! Thanks

just generally bad food don’t know why i keep giving it a chance

Pizza had no taste what so ever. Absolutely disgusting wouldn’t recommend.

No drink with meal deal delivered pizza burnt and tastes of pure Grease

Fast deliveries - top quality food for a top price

I called the restaurant as it was so late, they said the food had been ready but was waiting for the driver, the food was sadly cold but not the fault of the restaurant.

Food was horrible, most went in the bin. Won't be ordering anything from here again

The food was good, but sauces missing

Quoted 35 minutes, stood in shop for a further 30 minutes, no apology and gave priority to uber eat drivers. Worse experience I've ever had from a pizza takeaway restaurant

Called to ask where it was, they said they didn’t know! Tracking wasn’t updated an hour later it eventually arrived

Really enjoyed pizza and the nachos was nice and the delivery was brilliant came on time.

Gave you a go as growing up you was always the place to go but food was cold and my margarita pizza looked like potato wedges 🤬 will be going back to our usual place

They promise that if you do a survey then they will reward you with a bogof voucher but that's not true

Missing the bottle of Pepsi, which was part of the deal.

Fantastic! Beautifully prepared and good value.

Excellent service. On time as always. Easy online ordering. Tasty pizzad

Wrong order delivered - restaurant initially tried to deny responsibility and then showed receipt. Manager kept saying 'Not my fault' but a breakdown of process is always the fault of the manager. Other people have complained of the same.

Pizza was not overly greasy like some other pizzas can be, food was hot on arrival.

Shocking, twice we have tried to order a home delivery and twice it has been completely messed up! Both occasions it has been late and cold!

Great food. Delivered fresh and fast.

Ordered at 23:20 so 40 minutes before closing. Says I will receive at 00:00 to 00:10. Currently 20 to one in the morning and have now had to order McDonald’s instead as no show of food and they cut phone lines as soon as they close. Have ordered and spent a lot since they’ve opened but not anymore, they’ve lost a customer. Currently awaiting a response from customer services.

Best pizza in town! Fresh and delicious.

Twice I ordered. Both times took my money no refund. They told me to collect so I came and they had a fire alarm and said we can’t give you your pizza. So I said what about my money? They said I have to wait 7 days after I call customer services? Stick to dominos. They weren’t even busy. Robbed me twice. Ridiculous. Dominos service is unbelievably BETTER BY FAR.

Fast, fresh and delicious! It's the first time we have used the new business, and we will definitely be back for more. Very pleased.

I was missing two out of three items on my order. There is no working contact number. So I paid a lot for one item. The delivery driver was friendly and on time.

The pizza arrived cold. The triangle cheeses weren’t cooked all the way through. Would have been nice to have a hot meal. The cookie dough was amazing though