Based on 256 opinions finded in 2 websites
Based on 256 opinions finded in 2 websites
Nº 478 in 545 in Cheltenham
Nº 9 of 10 Pizza & Pasta in Cheltenham
Opinions
Not been here in years. I seen the 3.99 deal so thought I would try it. The staff especially margarita was very helpful. Food was very tasty and fresh. Thank you. I will be back
PROZAC 23 . 2024-10-21
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I had a problem they resolved it straight away quick and speedy delivery food was lovely. Can’t fault it and Martin the manager was really helpful and understanding would recommend one million percent. Will definitely be coming back and my kids love the little cheese bite crust
Stephen Smith . 2024-10-12
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10/10 customer service from Margherita
Tudor Ciobanu . 2024-10-05
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The Experience was really great at the shop. The customer service was top notch. The staff are very nice and helpful and help you navigate the menu and deals. I would like to give out a proper Shoutout to staff member Margherita. She helped me and my mates navigate through the best deal for us.
INDRA . 2024-10-05
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I just had an incredible experience with Pizza Hut! I was thrilled to receive a whopping £10 worth of pizza completely free, and it made my day! From the moment I opened the box, I was greeted with the delightful aroma of freshly baked pizza and an array of mouth-watering toppings. The pizzas were piping hot, generously topped, and packed with flavor—just what I needed! The service was exceptional, and the delivery was prompt. This unexpected surprise truly brightened my day and reinforced why Pizza Hut is my go-to for delicious, quality pizza. Thank you so much, Pizza Hut, for the amazing treat! You’ve definitely earned a loyal customer for life. 🍕😄
kumoi tuneeko . 2024-09-11
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Incredible pizza hut. Workers were extremely friendly and polite. The food was cheap and tasted amazing. Everything was ready quickly even when we ordered a lot.
Tristan Scurr . 2024-09-10
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Had payment issues with the contactless machine and I had no cash. Owner/employee was happy for me to take the cookie doughs for free! Good surprise with decent customer service.
Sohil Shaikh . 2024-09-10
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Freshly made On time 👍 Always tasty 😁 Went there again last week, all PERFECTO 👍😁😁😁 Recommended 👍😁
Leon 177 . 2024-09-09
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Thanks Martin, pizza perfect and tasty as usual 😋
M K . 2024-09-08
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Pizza is very tasty. The stuff is really nice😍
Anna Toderash . 2024-09-07
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Staff members were friendly and helpful
Alya Fedosova . 2024-09-07
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good evening Ordered 2 medium pizzas tonight, got the 3rd as a gift. The order was delivered quickly, everything is fresh and tasty. Thank you
Max Casper . 2024-09-06
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Everything was very tasty. Thank you
Вікторія Ігнатушек . 2024-09-06
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Just super tasty and huge thank you to guys inside, you are starts👍
Роман Біланюк . 2024-09-06
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Pizza Hut is one of my favorite places. Food is incredibly delicious. The staff is amazing, very friendly and polite people 👍🏻
Альона Тодераш . 2024-09-06
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Hands down, the best pizza and inviting atmosphere
Марина Божескул . 2024-09-06
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New sourdough style pizza are great
Lukasz K . 2024-08-27
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Pizza was delivered by Alexei, really polite and delivered the pizzas on time. Would highly recommend.
Paris Smith . 2024-08-26
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I wouldn’t buy pizza from anywhere else. I travel 12 miles each way to collect the most delicious pizza, sides and dips. The order is always just out of the oven when I arrive. The staff are always so friendly and go the extra mile to make sure my order is exactly as I asked for.
Loraine Bown . 2024-08-24
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Delivery driver past few deliveries has been respectful and always happy to help 👍
Lewis . 2024-08-22
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17:30 - order marked as delivered 17:35 - called to ask where order was, told it had just turned off pe way and would be less than 2 mins & that the system automatically marks it as delivered when they are close 17:45 - called as heard nothing, store picked up said nothing then hung up. 17:48 - called back and told order would be delivered soon. When I asked why is it taking so long, they said that the driver only left 15 mins ago I asked if prior person was lying as I was told that they were nearly here nearly 15 mins ago, they then checked tracker and told me that it would be delivered within 3 mins 18:00 - food arrives, driver said they were stuck behind a train. I feel as though I was lied to multiple times when I was just asking for an update on my food as it had been falsely updated to delivered
David Horan . 2024-08-20
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Very friendly staff and delicious pizza. Thank you
Katarzyna Palyga . 2024-08-20
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Great place, workers are great and the pizza is amazing!!!
Sofia Corredor Escalante . 2024-08-16
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Love coming to this pizza hut. Staff are always so lovely. Always get the food really quick.
Bethan Collingham . 2024-08-16
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Amazing staff amazing customer service 😍 Would Definitely recommend this pizza hut. Always really quick with our food and always make sure we know what the best deals are :)
20 cent 30 cent . 2024-08-16
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Best Pizza Hut in the town always get fresh and hot food . Service is amazing . Thanks
Jyoti Sharma . 2024-08-16
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Friendly staff, helped me get the best deal for my money. Will come back again.
Alex Carter . 2024-08-14
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Ordered 2 pizzas on Friday night, surprised how quick delivery was. Highly recommend.
Jakub Kalucki . 2024-08-11
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I'm very please from your service. Pizza was delicious as always
Monika Steinke . 2024-08-11
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Great service. Pizza always on time. Highly recommend. ⭐️⭐️⭐️⭐️⭐️
Sandra Superson . 2024-08-11
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Lovely service, amazing pizza and really quick deliveries
Sylwia Kleinschmidt . 2024-08-04
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Pizza hot and delicious. Staff very friendly. High recommended.
JOANNA DREWA . 2024-08-04
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We used Pizza Hut regularly and we are never disappointed. Always tasty and hot. Highly recommend.
Grzegorz Chyleński . 2024-08-04
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great price, fast service, good quality
Krzysztof K . 2024-08-04
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I’ve ordered pizza last Friday for takeaway. Staff were very friendly and polite. Pizza was very delicious and fresh. I am sure I will come back to Pizza Hut Highly recommended.
Daria Chylewska . 2024-08-04
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Twice I've been here in the last 3 months, twice they are too busy to take my order. Don't bother if you want to actually eat something in a reasonable amount of time. 1 star is too generous !
Ash Filmer (AshF) . 2024-08-02
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Ordered 2 large pizzas. Was lucky to collected it within 10 min time and it was so delicious and the toppings were on top taste. And the person who handled the order was very supportive and friendly.
Pavithraka Balasooriya . 2024-07-27
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Incredible food, everything was great. And how fast they deliver, I'm shocked. I will definitely tell all my friends about this place. Thank you for being 🙏
Amores Perros . 2024-07-20
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Damn, probably the best Pizza Hut there is.
Lucina Mundz . 2024-07-20
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Great place, delicious food and very friendly staff! Love it
Sebastian Vinod . 2024-07-19
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Super service, great help from Marcin, thank you!!!
Tatiana Andriiciuc . 2024-07-13
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Just collected another spicy beef sizzler from pizza hut cheltenham, delicious!!
giles flook . 2024-07-12
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As always pizza was delicious and hot😋😋😋 The offer was very satisfying 😍😍😍 Delivery driver was so polite and friendly, make me laugh with a little chat and jokes. Definitely I will be back to you🍕🍕🍕
Małgorzata Nowak . 2024-07-11
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The best pizza in Cheltencham. Person on the 0hon was super friendly and helpful. Pizza arrived hot, fresh and very tasty. Never disappointed on service 👌
Dorota Hann . 2024-07-11
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Thank you for great service. Very good advise in terms of pizza, I’m more than happy with the taste.
Oleg Beider . 2024-07-11
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My Partner and I ordered Pizzas and sides online to my Partner's house on my Birthday. Tte food was supposed to take 30-40 minutes to arrive but took nearly two hours. During that time I could have literally made and cooked my own pizza from scratch so it's hardly fast food!!! It was very stressful as we kept thinking it had been delivered to the wrong address or wasn't going to arrive at all. The food wasn't great and the sides were pitiful. I complained and requested a part refund which was declined. Instead we were given '10 free slices' which we didn't want. In the end we decided to use these 10 free slices before they expired. I knew there'd be a catch and there was. We couldn't just order a free pizza as there's a minimum £10 spend to get the £2 delivery. So due to the prices of individual items we ended up spending circa £15 anyway. Needless to say we will never be ordering from Pizza Hut ever again. Their Customer Service is terrible and all they're interested in is squeezing more money out of you
Kate E . 2024-06-30
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I can’t understand why did u change the classic crust with garlic with handcrafted one where is much flatter and you can’t taste any garlic!!! Bring back the CLASIC CRUST WITH GARLIC!! IT was the only pizza I liked !!!
Escape16068215643 . 2024-06-07
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Thank you very much girl call Margarita she was very polite
Shoko Mukanga . 2024-06-02
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I live in easy walking distance of Domino's but very strongly prefer Pizza Hut. Staff are really friendly and helpful. Food arrives hot and fresh and the delivery drivers are cheerful and polite. The loaded Hawaiian is fantastic. I'm a very satisfied customer. Thanks.
R W . 2024-05-27
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Food was delivered fast and efficient by a very nice young man. Very happy with the service
archie bayliss . 2024-05-26
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Ordered a pizza for collection via the phone. It was ready in 15 minutes. We had the supreme with extra cheese. When we arrived we served by margarita who was very nice. Loved the pizza and will order again.
Craig Williams . 2024-05-10
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Margherita is nice staff, good service and great pizzas.
Anna Varghese . 2024-05-10
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Staff were very helpful and kind and explained all the offers available and best deals
Sarah Henderson . 2024-04-30
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Best pizza In Cheltenham. With really friendly staff.
Bright Emile . 2024-04-20
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Don’t usually get Pizza Hut but I will be getting it again, enjoyed the honey hot range and Margherita was very friendly dealing with my collection order
Lewis Bowle . 2024-03-30
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Just great, love this pizza place, especially their Pan pepperoni pizza🍕
Roman Beider . 2024-03-23
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Nice, tasty and very friendly staff 👍
Natalia Beider . 2024-03-23
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Pizza Hut always doing bits. My fave and the mac n cheese is why I keep coming back 🤭😋
Raven Moldavite . 2024-02-20
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the best place to order something delicious. Everything is at the highest level, the order was delivered very quickly, I was especially impressed by the manager Polina, who was very pleasant to communicate with. Thank you for a very good service, special thanks to the manager.
oleksandr dovzhenko . 2024-02-15
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Arrived quick and hot. Never had a problem with delivery or food in the past either. They were also helpful when needing to change address. Appreciate the garlic bread!
Myles P . 2024-01-30
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Fast and efficient service by very friendly and helpful staff. Shown the best deal to opt for. Double pepperoni triple cheese pizza was delicious.
Mark ward . 2024-01-28
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Very nice place, thank you for tasty food 🍕
Margarita Arkhiliuk . 2024-01-16
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Delicious food with attentive staff👍
Ліза Березовська . 2024-01-16
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Arrived hot, only place that does decent pan pizza's
Tom Alvey . 2024-01-15
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avoid at all cost. The delivery came 45 minutes later and the lady was not willing to cancel the order when I called saying it has left. It surely did not leave the restaurant as I am only 10 minutes away and driver confirmed that it did not take hi that long to come. The food must be sitting there and was delivered cold. Disappointed by the quality and customer service. The lady on the phone would not talk and asked to complain to customer service and they wont do anything.
Prakash Khaitan . 2023-11-03
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Absolute amazing service. Very quick and efficient. Best tasting pizza I’ve had in a long time and even my Nan praised it which is rare!! Great value for money aswell!! Very impressed. Thank you to the lovely driver aswell
Charlotte H . 2023-10-28
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Had a great order delivered tonight - the pizza was the tastiest its ever been; the family thoroughly enjoyed it. Will definitely be ordering from this location again!
Jeff . 2023-10-24
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I only gave one star as there was no option for no stars! Had delivery of two “thin and crispy “ base pizzas along with various sides. Pizzas were inedible. Thick soggy bases which looked and tasted undercooked. £30 order which ended up in the bin! When I rang to complain I was met with a what do you want me to do about it attitude. Defo won’t be ordering from this place again. Avoid avoid avoid!!
Jo Lawrence . 2023-10-21
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Had a lovely experience with this pizza hut tonight. Had a long day at work, and when I ordered my address was wrong, called in to amend my address and the phone was answered straight away and the woman on the phone was lovely and helpful! When my food arrived, they had given me an extra pizza for free with a lovely message. This has honestly made my night! Definitely ordering again.
harriet minors . 2023-10-13
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Amazing service as always and always kind and respectful 10/10
Ashley Davies . 2023-10-10
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We used to get pizza from another place as Pizza Hut lost its reputation at one point. But one day we gave it a try and it's been our go to for pizza at least 10 times now. Everything is very good. And our last order we received a pleasant surprise of extra pizza. Thank you for that 🙂
Eden One . 2023-10-02
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Have been getting a delivery from Pizza Hut, Cheltenham around twice a month now and we love it! Pizza’s are much more tasty than a certain competitor and better price, really good choice in sides and the pizzas always come hot. After about 10 deliveries from them, tonight we got a free pizza too. Reason unknown but will never turn it down. Always good service from the drivers too.
jsnsnsjshabsk . 2023-09-29
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This hut is awesome orders right 99% of the time delivery is basically as they predict, even got a free gift can't complain
Cindy Kerr . 2023-09-28
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Amazing pizza, ordered for my daughters birthday for the whole family. Food arrived quickly and was piping hot very happy thank you and the gift was a lovely thought too
Daisy Poole . 2023-09-27
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This place is at 3 stars and that says it all. It's so variable its hard to rely on it when you are hungry. When hot food is delivered on time and is correct it's great pizza. However 3/5 times it's cold, delivered late and or the order is wrong. Complaining is a nightmare as well as the store won't do anything and central office will likely fob you off. It's hard to recommend which is a shame.
Tom Foster . 2023-08-31
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This pizza hut was absolutely fantastic I was there and ordered 3 pizzas and took back to the holiday Inn that I was staying in with family . The food was hot and stayed hot. This Pizza Hut was given a few bad reviews due to the last franchise not paying the driver to deliver the food. I can’t speak for the delivery service but from what I Could see when I was there is that they had plenty of drivers.
C Minuets . 2023-08-30
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I got the big New Yorker deal it was amazing could only eat one slice each, but it was delicious. fast delivery and the delivery driver was so friendly
carmie smith . 2023-08-20
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Really quick and great service, delivery was quick and ordering on the app was easy too. Would highly recommend this one.
Departure54138213872 . 2023-08-10
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Had a great pizza today!, delivery was fab, on time and the pizza tasted delicious. Thank you!
Becky Foster . 2023-07-24
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We always order from this pizza hut. Always great service and great food. Got delivered a free margarita pizza a week or so ago aswell which was a lovely little surprise. Thank you. Great reward scheme aswell to save slices for free side's or pizza.
Carly Harris . 2023-07-16
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Can’t go wrong with Pizza Hut, very friendly staff, fast delivery and the food always arrives hot,fresh and you can’t beat the taste. Would definitely recommend!
John Gill . 2023-06-24
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So I ordered before reading the other reviews here but we must of caught them on a good night because our food arrived quickly, was all correct and was hot and delicious!
Guy W . 2023-06-23
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Ordered as a treat for my kids. We were NOT disappointed. Always order from you guys. Food was hot, very tasty and on time. Pizza Hut always comes out on-top every time. Surprise cheese pizza too as a gift. Such a lovely thought. Hawaiian pizza is 10/10! We will be ordering again.
Jessica Aston . 2023-06-22
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Always my go-to. We ordered a large pan pizza and garlic bread for my dad’s early birthday celebrations. It was delicious (as always) but our order also came with a free cheese pizza which was an awesome surprise! Tasty food, friendly service - not always on time but a small price to pay for a nice hot pie. I’ll continue to order from you guys :)
tampering heart . 2023-06-18
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I ordered takeaway through their app. They gave me a free pizza to write a good review which I appreciate a lot. Who doesn’t love free pizza? Wouldn’t recommend toppings just simple margarita deep pan is the best option.
dom Henton murphy . 2023-06-13
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I ordered a pizza & cookie dough for delivery but the store called me saying that the cookie dough was out of stock, asking whether I'd want a side instead or a cancellation. I didn't want a side and asked for a cancellation, this is when they told me that they actually can't cancel and that they aren't allowed to do so & I would have to go through the Customer Care team online. The fact you can't cancel is already appalling to me but, I asked if I'd get a refund for the cookie dough and they said yes. So, my pizza showed up, it was cold & tasteless, but I hadn't eaten so it was good enough for me at the time. I contact the Customer Care, expecting a partial refund for them to offer me a £10 e-voucher. So, I haven't been given the partial refund I'm told I would have & I'm expected to re-order from a store, that wouldn't allow me to cancel, gave me cold, tasteless food. Never order from here. Honestly the worst service/food in Cheltenham. Should be shut down.
ethana573 . 2023-05-09
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Just don’t bother. £30 rip off. Food arrived 90 mins after being ordered. Was probably cooked immediately but was cold, limp and horrible when delivered. Save your money.: DO NOT USE PIZZA HUT DELIVERY. Shockingly appalling. We are in hospitality. I’d sack the manager immediately.
TheCraigM . 2023-04-30
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The worst food we have ever had delivered. Nachos dry , no salsa, virtually no cheese . The pizza was over cooked and dried up. Never again will we order from Pizza Hut.
telali2 . 2023-04-27
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Ordered via the app, heard nothing for 2 hours. Tried calling the branch, nobody answered and I gave up after 15 minutes of waiting. Didn’t see any of these terrible reviews until after all this! I got in touch with Pizza Hut customer care who were avoiding all of my questions about this branch as all the reviews say the same. It’s taken me a week to get a vaguely straight answer - “they have a new system in place which means they unfortunately didn’t receive my order” (and apparently means nobody can answer the phone). I call BS. AVOID
Grace A . 2023-04-07
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Unfortunately my experience mirrors so many on here, I didn't check reviews before my order as I thought the Pizza Hut Brand was a trusted brand, how wrong I was, I ordered on line order excepted and confirmed. 30 mins after due time has passed, I called the restaurant. I was told they don't do deliveries at lunchtime. They had taken my order and money but failled to cancel the transaction, because it was my lunchtime I couldn't arrange anything else in the time frame. I had to email customer services this took 5 days before the shop responded to their customer service department sums up the poor attitude. Then the money will take 3/4 days to go back in my account. Dominos for me from now on.
craig w . 2023-02-25
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Ordered at 1852 still waiting at 2039 for food to be delivered. Have been trying to call store for 15 mins now no answer. This is the 2nd time this has happened thought I would give them ago as it was over two years since I ordered from PH. Terrible service will never order again or recommend to anyone. Order at your own risk you have been warned. If you can go out to the supermarket and buy from there would be much quicker and cheaper
Luke Smith-Davis . 2022-12-13
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Been waiting 3 hours for the delivery. Been on hold for over 60 minutes with no sign of a delivery or phone answer.
Olivia Williams . 2022-11-19
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Ordered online, confirmation email stated ETA of 11:15-11:30, then a revised ETA of 12:15-12:30. I called after 12:30 to chase and had their voicemail answered stating that they weren’t open as they do open until 12. Really poorly run and still no delivery.
Henry S . 2022-10-30
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Used this pizza hut a few times and pretty much every time it has been very late and with that came poor customer service.
Gabby Moore . 2022-09-30
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Nice pizza. There was a rude customer while I was in and the staff dealt with him very well.
Jordan Cropper . 2022-09-08
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The pizza was dry, so the toppings fell off. If someone doesn't know how to make pizza, don't do it because the client doesn't want to eat anything. I will not order more and do not recommend it.
Karolina Strzyzewska . 2022-08-15
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Order from here all the time and never had s problem till now.ordered food over 2 hours ago and still not received can't get through on phone as just says there busy please hold...Will never order again from here
Gail . 2022-07-18
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ordered yesterday but didn't receive the food at all. tried to contact the hut but was left on hold for more than an hour. contacted customer service but they said they wont refund my money as the food was "delivered". will avoid ordering from them again.
shehaniebee . 2022-06-24
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Food not received ordered nearly 2 hours ago and have been holding on the phone for 30 minutes!!
Lucy Parker . 2022-05-26
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Ordered from here via their app for delivery, said 40 minutes, no food after nearly 2 hours, rang them and after being in a queue for 10 minutes was told they had no drivers, I asked to speak to the manager and they put the phone down on me. Why take my order and my money and why didn’t they contact me so that I could have ordered from somewhere else. I had to go through the rigmarole of contacting customer services for a refund which takes about 5 days. Absolutely awful service, DO NOT USE THEM!
lynnymoo . 2022-05-15
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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