Based on 237 opinions finded in 2 websites
Based on 237 opinions finded in 2 websites
Nº 474 in 573 in Chelmsford
Opinions
I have been a fan of the meaty one for a long time and I order it most of the time. And it has never dissapointed me. Thanks pizza hut.
Flevin Francis (九喇嘛) . 2025-05-03
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Had a great experience from Pizza Hut Chelmsford. Met Abdulrehman, who was very efficient and ensured everything was ready on time. The order was correct and delicious. Highly recommend this location for a smooth and hassle-free takeaway!
Abhinav Kaushik . 2025-05-02
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I had a fantastic experience at Pizza Hut recently. From the moment I walked in, the staff was welcoming and attentive. Abdul, in particular, stood out for his excellent customer service. Abdul handled all with a smile, made sure he got everything right, and even double-checked with the kitchen to ensure accuracy with my order. He was incredibly patient and made me feel like my satisfaction really mattered. The food came out perfectly, hot and fresh, just the way I asked. It’s rare to find that level of care and flexibility, especially during a busy dinner rush. I really enjoyed the mac n cheese and the margarita pan based pizza. The new doughnuts on the menu are extremely delicious. Was overall an excellent experience and I would highly recommend it.
Kelly Beard . 2025-05-02
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Pizza Hut chelmsford has one of the best and classic Pizza with the very good taste and also the shift manager Abdul Rahman Rehar is one of the best managers he dealed like he cares for customer
Pakistan 1 . 2025-05-02
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Great experience Hot and fresh on time very quick nice staff
A Gull . 2025-05-01
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I ordered fries and new ch donuts Came so fresh warm and delicious the guy was very patience and polite with a smile face my ordere Came on time and wasn't late I like your pan pizza as well very tasty 😋 also onion rings 😋 😀 😊
MU4HID . 2025-05-01
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I ordered a large pizza and it was so good ..it came on time and the pizza was hot .. Definitely i'll order again from this shop .
Ujala Seher . 2025-05-01
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Food was very nice, came fresh and hot.it came on time amazing customer service
Tanzeel Rehman . 2025-05-01
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Classic Pizza Hut experience and dough pan was so good
Abdulrehman Rehar . 2025-05-01
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Fantastic Service , good food and the staff is great , especially Abdul Rehman , always a pleasure meeting that guy.
104-Hardik Patil . 2025-05-01
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Very yummy I love the cheesy bites very nice and delicious also the pizza and fries
Hania Sajjad . 2025-05-01
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Excellent nice customer service and the best pizza hut ive been to met a very nice lady and the food was amazing!!Reccomend the cheesy bites with cookie dough best combo!!
Hadia Sajjad . 2025-05-01
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I had ordered a vegetarian pizza and it had arrived on time and was nice and fresh, looking forward to ordering again
ahmz365z . 2025-04-28
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It was a great visit given v nice deal and piza taste was v nice it came quick on time and fresh and hot Wow
Tan Rock . 2025-04-28
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Ordered 2 large pizzas, both delivered cold after an hour of time , late by circa 15 minutes. Spoke to the staff and told him that the pizzas are cold and we have to reheat to eat it. He was very rude to say: “nothing wrong in them and he cannot do anything on that issue”. How nasty a customer service by a staff who did not even accept that pizza are not cold and justifying that it came out of oven and were hot. What a level of basic awareness that if delivery is delayed pizza will be cold. Moreover, when asked to give his second name, I received a reply as: “I can’t give you my father’s name”. Gentleman, I was not interested in getting your history but to know second name if there are 2 persons with same name. Rudeness is to the extend that when I told him that will leave this review and will escalate it to next level, he said do whatever you want. Thanks Puzzahut Chelmsford for treating a regular customer and losing as well.
MANISH UNHALE . 2025-04-04
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Did a collection today, pizza was really nice, tasty and affordable. One of the best have had. I'm impressed 👏
Tomisin Enny . 2025-03-21
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Waited an hour and 20 minutes for my order which arrived stone cold.
Karan . 2025-02-28
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Cold food and it toke 2 hours to arrive
Liam . 2025-02-28
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The worst I have ever had…. They are only wants money.. kind advice to you guys keep some business ethics
Joseph Varkey . 2025-02-17
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Incredibly long wait for our delivery. We called twice to be told they got Deliveroo on the job as they are short staffed, we don’t have a problem with. I don’t know if the Deliveroo driver fell off his bike…the presentation of the food definitely looked that way, as well as being luke warm all the food was squashed down one side of the box…didn’t look the most appetising. We normally order from Dominos and I think this probably reminds us why we do. Would probably give this a miss in future.
Frankie Torpey . 2025-01-29
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Ordered at 3.55pm at 10.30pm still no delivery. On app it says was delivered around 20.38pm. It had been saying delivery was on way for nearly 2 hours then said delivered, but didn't arrive. Never gonna use Just eat again. I'm requesting a refund
Tracey . 2025-01-23
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Team are always helpful on the phone, fast delivery, and food was hot, thankyou ☺️
Daniel Ludlow . 2025-01-17
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Terrible cold pizza, doesn't taste like classic pizza hut at all. Will never return.
Charlie Mallett . 2025-01-11
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Really upped their game recently. Pizza was really good and it turned up so quick. Worth the review
Ryan Webb . 2025-01-03
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Ordered at 1642 delivered at 1830.
grant . 2024-12-13
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This store needs closing down. Staff are rude, you can never get through on the phone, and the average delivery time has been between 1 & 2 hours, which is an absolute disgrace. Fed up of receiving cold food, let's face it. It's not cheap these days.
Justin Fletcher . 2024-12-10
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Cold food and incorrect order. Reported but was told there’s nothing Just Eat can do.
Kelly . 2024-12-05
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Earlier in your surveys I mentioned that the biggest problem is drivers delivering pizza deliveroo, Uber. They call asking for a postal code which seems to be on the label. Yesterday a courier searched my house with a pizza without a food bag. The pizza was cold. My question is why do these people deliver food if they can't do their job properly.
Mar Iusz . 2024-11-27
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We ordered 2 pizzas for collection on the 22nd November 2024. We arrived at the time it said to on the app , I was shocked how busy it was, literally queueing out the door ( it is a collection only store ). There were customers there who had been waiting for over an hour. There were at least 7 delivery drivers collecting orders on behalf of various take apps which caused chaos. In the staffs defence, this is a very , very busy place and they clearly can't cope with the demand being the only pizza hut in the area now. Reading some of these reviews upset me really , as it isn't the fault of the staff they were fantastic and trying really hard to please everyone. I've worked in this tough , demanding environment in east London ( different trade ) and I know how hard it is when everyone wants everything at the same time. The manager here was top class I thought when he arrived. We received a free ice cream and my daughter was thrilled. My advice would be before ordering , is if you want a fast delivery or fast collection in busy periods go to another place.
Rob Tomlin . 2024-11-23
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Ordered a pizza at 9:30 and had someone cancel the order on me when it was already meant to be delivered, someone else then delivered my pizza and it was warm at best, had barely any cheese on it and was not up to standard whatsoever. This is the second time I’ve had a problem with this Pizza Hut now and they don’t even bother to answer the phone either. Do not recommend eating from here as you will most likely be disappointed and it’s even harder to try get a refund or even a new pizza when they don’t answer. Shocking
Rammo 10 . 2024-11-21
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Food was amazing, cooked to perfection. Haven’t had quality food from Pizza Hut like this in a long time. Manager was more than helpful. Will be back!!
Dre Laylo . 2024-11-18
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Terrible service. Half the items missing. Didn't replace them. Staff not bothered at all. AVOID!!!
Chris Cowlin . 2024-11-09
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I just ordered a large margarita deep pan through just eat. Extremely disappointed with it hardly any cheese possibly the worst pizza I've ever ordered will not be ordering!! They say 25% off pizzas but infact it's not at all as the cheese is non existent!!
Cassie Henderson . 2024-11-03
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Received our order, missing 1 large pizza and given an empty box of garlic bread! When I rang up they were so unhelpful, said they couldn't do anything as they were busy! Awful service, will stick to Dominoes in the future!
Ronnie . 2024-10-30
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cheap and delicious. 10/10 Thankyouu
En E. . 2024-10-28
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Very late delivery not happy almost 2 hours in total from the time ordered.
Paul . 2024-10-19
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Nice experience, The boy who served us was very nice, polite and professional, good pizza and acceptable price We will come back
Denisa Andres . 2024-10-17
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Jack provided excellent communication and customer service tonight. Thank you ⭐️
T T . 2024-10-10
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Great service, very friendly and accommodating, but even better pizza: crunchy crust, fluffy base, tasty toppings. My wife is lactose intolerant and we struggle to find vegan cheese, but they nailed it.
dan krikler . 2024-10-09
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The pizza was so tasty and the chap who served us was very friendly and helpful l!
Libby Watts . 2024-10-09
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Ordered a meal for the family for stepsons birthday, brilliant service from the person I spoke to int he phone who took my order, the delivery driver was very clean and professional and very polite when handing over the food. The food arrived within 45 minutes and was hot and very delicious. We all enjoyed it.
jack dixon . 2024-10-07
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Amazing staff, great service, pizzas came hot! Daniel who took my order was absolutely amazing going through the deals with me, I am one very happy customer!! 😁
Ruby Clan . 2024-10-07
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Service is high quality and welcoming, Food arrived in exactly 12 minutes as the chap working there said it would, The meaty one pizza I ordered was delicious with many toppings on it
Fire Chicken . 2024-10-07
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Good pizza with frequent deals, nice customer service always ordering takeaway, wait 10 min and pizza is ready on time. Top!!!
Simone Kocjan . 2024-10-06
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Staff were helpful, and pizza was yummy 😋 fast delivery thanks
Aryan Bayat . 2024-10-06
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Pizza was hot, quick service, polite staff and good variety of choice
Amber Strows . 2024-10-05
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They sent Pepsi Max Cherry instead of a normal one, forgot to send fries, pizza toppings were shifted on one side.
Furkan . 2024-10-05
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The chap who delivered it was very polite. The pizza was ok but was only lukewarm and although I ordered extra of certain toppings it did seem to be lacking, I’ve had pizzas from other companies which are better and a lot cheaper. I did order from Pizza Hut this time as there was a promotion on, even so the price was still quite dear compared to other companies. Overall it was ok I’m just glad it was on offer because I certainly wouldn’t have been happy to pay the full price for it.
Maureen Bowman . 2024-10-05
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If you order for delivery. Whatever time they suggest, Add 1.5, 2 hours to it. Staff on phone dopey. Not interested. Poor experience. Will continue with Dominoes.
Nigel Collinson . 2024-09-30
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Always friendly staff and on time service. Can’t fault the food at all. Brilliant for the only Pizza Hut in town! Keep it up
Ryan Freeman . 2024-09-25
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I ordered mixed leaf salad on the sides and it was selected twice still I did not recieved even a single one in my delivered order
Ifat . 2024-09-22
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We were missing food from our order on delivery. Pizza Hut themselves blamed this on the delivery driver and said there was nothing that could be done. Food that did arrive was stone cold
Kyle . 2024-09-18
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I've ordered a PIZZA. the delivery guy was beyond rude and unprofessional!!!!!! brought the pizza under this cold weather without any protection by the time open the so called pizza was beyond cold!!!! called the pizza restaurant they response was "nothing to do with us!!!" bare in mind the pizza was bad!! JUST IT make sure you train your staff to learn how to deliver the items...NEVER AGAIN!!!!!!!!!!!!
Mj . 2024-09-12
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Quick service and accommodates to your taste when making the pizza.
Dhruv Patel . 2024-09-07
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Absalutely amazing customer service and could not have been happier with my pizza and cookies amazing taste 👌👌👌
William Copsey . 2024-09-02
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Food was cold and nearly an hr late. Won’t order again.
Luisa . 2024-08-30
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Went in to grab a pizzas for lunch today, great service finally to match the classic pizzas!! Great service goes a long way.
ritesh patel . 2024-08-07
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Very good pizza, very friendly staff, they treat their customers very well and do high quality pizzas at a very reasonable price! Would highly recommend to anyone!
Usman Malik . 2024-08-06
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Food was 10/10, server was really friendly
MrGaming . 2024-08-06
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The pizza is all squished at the edge of the box. The toppings were sticking to the box.
Lea . 2024-08-06
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whilst catering for a guide camp (30! kids!) we ordered for collection 18 pizzas. the lovely manager Daniel helped us carry all 18 pizzas to our car and wished us a lovely rest of our camp. service was incredible and we could not fault it
Tammy Brown . 2024-08-02
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Driver didn’t deliver everything and Pizza Hut wanted nothing to do with it but took my money
Alina Schatten . 2024-08-02
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pizza was ok and arrived hot. Gave me chips instead of onion rings.
Sue . 2024-08-01
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food hot & tasty. delivered on time.
James . 2024-07-29
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Order came incorrect and also missing items, only to be told they have no drivers and can only get the rest to us in 30mins "as a priority" even though the driver had just left and told us to ring the store. We were told we have to understand that other people are also waiting for their orders and to just eat what we had been given. Very disappointed as only alternative would be a store credit instead of money back on missing food if we were unhappy with this. Very poor service, do not recommend!
Jes Edwards . 2024-07-28
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Great food, friendly service and cheap prices.
sam beckett . 2024-07-12
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Good food and quick preparation and delivery.
Amy Jane . 2024-07-03
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Danny always gives great service with a smile
Mueez Ahmed . 2024-07-03
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Good hot food fast delivery I’ll be back
Cookieboy 2005 . 2024-07-02
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Excellent service, great taste 👍
Olofinlade Nifemi Stella . 2024-07-01
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Fast delivery, hot tasty food, really happy
Joanna Ludlow . 2024-06-28
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The driver went the wrong way? By the time the pizza came it was cold. The restaurant was called and the driver explained he was lots. We have a picture of the map showing he went the wrong way. Food was cold
Nick . 2024-06-27
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Very worst pizza i ever had, very bad. There is only very few pieces of chicken. And also at the time of ordering the delivery time shows as 12:55-1:10. But later it was 1-1:20. Very worst quality. The pizza cutting not perfect. Very worst
KEERTHANA . 2024-06-25
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Order was absolutely fine, food was piping hot when it got to me, Daniel's service was professional, I would definitely order from them again.
Barbara Strows . 2024-06-24
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If someone from Pizza Hut actually reads this I hope you improve the pizza crust more or just bring back the old crust. I hate how messy the new crust is, I want to enjoy my pizza with out worrying about the crumbs getting everywhere. I got say it's got to be the worst food improvement iv seen in like ever.
nadine conner . 2024-06-22
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Food came within 30 mins of making the order. Driver was very polite and Daniel who took my order was helpful and polite too! Food was amazing , will definitely order from here again.
Thomas Strows . 2024-06-22
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Go above and beyond every time. Friendly always. Wouldn't go anywhere else ty
laura grice . 2024-06-22
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Great quality fresh pizza. Ordered online and ready at my requested time slot. Really good pizza! Never ordered from there before but definitely would use again. Efficient service when I was in the store.
Kerry J . 2024-06-21
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Pizza was brilliant but it could have been cut up
Graham Sargent . 2024-06-19
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Very friendly and professional was unsure of what I wanted at first but with some friendly suggestions and explanations it became very easy to choose
Carl Michael . 2024-06-13
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Nice chips, lovely atmosphere and workers were friendly. Would recommend
Dan Selden . 2024-06-03
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Always a fast efficient service with the staff there. Keep up the good work lads.
Ajmal Bukhari . 2024-05-29
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Only ever had one bad experience with this branch, but was sorted quickly. Great food always definitively the best pizza in Chelmsford
luke wright . 2024-05-28
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Hands down!! The best pizza I’ve had in UK. I’ll never be ordering from anywhere else. Not to mention, the quick delivery and politeness of the staff. Loved it 😍
Mansi Shah . 2024-05-25
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Please avoid. We ordered pizza at 06:30 and it’s more than one and half hour and several calls but they say that it’s on the way. Such late deliveries. The estimated time to arrive keeps changing. I do not recommend ordering from here.
Ruhee Jaiswal . 2024-05-24
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Food was absolutely amazing children loved there dinner definitely recommend
Sonny Cleare . 2024-05-23
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Good food and good deals of the prices thanks to Simone. Top man!!!
Ioan Dutciuc . 2024-05-18
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Ordered pizza from here whilst visiting family. Johnny the driver was very polite and friendly. The pizza was fantastic and the chicken wings were cooked perfectly! Definitely will order again when I visit next!
willowramsey . 2024-05-18
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Lovely delivery driver and food looks lovely!
Spencer Walton . 2024-05-18
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Johnny the driver is very nice
Dorel Radu . 2024-05-17
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Lukas was very helpful and wanted to thank him for sorting my order out.
GK GK . 2024-05-16
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Food was extremely brilliant good looking and the delivery driver who’s name was jack was very helpful and friendly
Josh Marshall . 2024-05-13
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Pre-ordered and our pizzas arrived bang on time. Great service from Johnny too.
Freddie Chatt . 2024-05-12
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Food was really good, prepared amazingly. Delivery driver was so nice too. A great Just Eat experience overall.
Caitlin . 2024-05-09
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Diabolical service food disgusting
Kim Behan . 2024-05-04
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The staff were polite on the phone, the food was delivered on time, it was hot and tasted lovely.
Linsey Morris . 2024-04-27
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My order never came. Waited 1 hour and it keeps saying delivered but I never got it.
Opeyemi . 2024-04-26
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No stars poor service. Manager would not tell me his name. Very rude, place is not capable for making a pizza or putting sauce in that you have order don’t order there cons
emma Martin . 2024-04-20
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Very happy 😊 1st time orderd and arrived on time and all hot really enjoyed it i will be coming back 😀
Rebecca Wood . 2024-04-12
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The pizzas I ordered didn't even go into the oven, let alone into pizza boxes. Took two weeks to be refunded. Systematic problems at this branch. Surprised Pizza Hut hasn't done anything about it.
Wiley Fox . 2024-04-08
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188 Opinions
There is nothing redeeming about this chicken establishment which inhabits the dark voids that exist between time and space where you may or may not possibly eat something resembling tasty or of any real value. The wings are one of the worst in Chelmsford and are at the same / similarly priced as premium brands (KFC Wingstop, Popeyes) if you are not absolutely battered at 12-2am and there is literally no alternative available to fill your yearning booze ridden stomach then eat here, otherwise avoid like herpes. I only give 1 star as the peri mayo is passable.
3423 Opinions
Arrived und went upstairs to use that order board only to find although there's plenty of oder flags. It won't let me use the table service function so walk back down to wait for my food I'm number 001, gets to order 003 I ask where mine is she just walked out back for a moment then gave me the food with no apology in fact no works at all. So I then walk back up the stairs to find no BBQ sauce in the dispenser. A member of staff issues nearby so I mention it's empty. He then proceeds to start looking to replenish it. I said could you not go get some from downstairs so I'm not going to have to leave my food and go back down while my food is getting cold. He just looks and smiles as if he doesn't understand what I'm saying. Do down I go again! Had to go into the kitchen to ask for some while explaining I've had to go up and down the stairs because of these issues that could easily be avoided. And guess what both women look as me and smile as if they don't speak the same language. Go back to my door and the cheese bite were cold. I would say shocking service but it was actually no service at all
75 Opinions
My go to Chinese in Chelmsford, no other Chinese compares. Great portion sizes Great favours Great for delivery and collection Those on front desk always smiling & happy. Only downside not open on Wednesdays & Thursdays.