McDonald's in Chelmsford

Arrived und went upstairs to use that order board only to find although there's plenty of oder flags. It won't let me use the table service function so walk back down to wait for my food I'm number 001, gets to order 003 I ask where mine is she just walked out back for a moment then gave me the food with no apology in fact no works at all. So I then walk back up the stairs to find no BBQ sauce in the dispenser. A member of staff issues nearby so I mention it's empty. He then proceeds to start looking to replenish it. I said could you not go get some from downstairs so I'm not going to have to leave my food and go back down while my food is getting cold. He just looks and smiles as if he doesn't understand what I'm saying. Do down I go again! Had to go into the kitchen to ask for some while explaining I've had to go up and down the stairs because of these issues that could easily be avoided. And guess what both women look as me and smile as if they don't speak the same language. Go back to my door and the cheese bite were cold. I would say shocking service but it was actually no service at all

All good here, including wash room

All was well when placing my order. I added cheese and bacon to the mc chicken sandwich and asked for the wrap of the day plain add cheese. Simple order, I get it all the time. It took until I had pulled around to the car park to eat when I realised they had missed part of my order and charged me for modifications to the order they just didn’t bother doing. Upon going in to have my order rectified I was speaking with whom I assume to be the shift leader when some irritating blonde child screeched “DoNT thEy KnOw ThAt wE DoNt oFFEr ThAt” and rolled her eyes. If this is the case, tell me what when I order, NOT when I go back in to get it rectified. When did this policy come into play? Only the other day I had exactly the same meal no issues. It’s McDonald’s, who cares about adding cheese to an order. If it was for allergen reasons, I wouldn’t have asked for it would I. And to the rude girl in the back, zip it shortie I’ve heard enough of your lip.

Amazing fresh food everytime the best MC Donald's in Essex id say

It's maccyd's does what it says on the tin

Food was ok but manager was very moody.

Listing and McDonalds app claims 24 hours. Turned away by staff saying is closed at 11pm on a Thursday.

order wasn't delivered atall... driver rung me told me he was at the wrong adress! refused to deliver and then wouldnt answer the phone

delivery great but food missing AGAIN!

It's Mac Donald's we have 6 where I live this seems to turn out the best of them all.

3 stars all round. Not too long wait and mostly get the order right.

driver dropped all food in floor

We were given the wrong order, plus even part of that was missing? Reasonable sized car park, couple of disabled bays & a drive-through. We won't be returning anytime soon. Rather unimpressed 😐

I ordered & it took nearly 2 hours to be delivered. The delivery time kept getting later & later

I did never received my order. That’s awful

Drive thru very poorly managed as I sat waiting at the order point for over 5 minutes without any idea whether or not the order point was operational. The other order lane took 2 orders while I sat there staring at a 'We'll be with you' screen. Someone should be at the order desk continuously to take orders.

Cold fries burger weren't too bad The drive-through staff had a smile to make you welcome

Shame to order collection as a delivery driver out side cold and rain no care …stopped lady Manager yesterday midnight show angry face because I told her make ring bell like Robjohns McDonald …she told me call me McDonald . McDonald never pickup phone midnight..everyone got pain hand and finger …because of need to hit door specially feel bad when no one watch out side …blood stupid management why don’t put out side door ring …plz request to McDonald owner make ring bell thank you

Delivery not received, please give me compensation. This is unacceptable. I was waiting waiting waiting for at least 2 hours but my food did not come. I am not happy about this as this did not happen to me before and I was very hungry so I was forced into ordering elsewhere. I called up Macdonalds branch and said they made order but waiting for driver to collect and deliver. I demand an explanation as to why this huge delay happened as this is unacceptable and I want compensation for this.

35 minutes for 1 order. I will never go to this McDonalds again. The staff & the manager had no idea about poor service . No remorse, no apology, just rude

Service can be slow and missed a apple pie off my order

AVOID waited in drive thru what seemed like 5-10 mins when place was empty and then received wrong order but the time i realised couldn’t go back as was running late for work

I AM SO TIRED OF WAITING FOREVER TO GET COLD FOOD AND MISSING ITEMS EVERY TIME

Food always seems freshly prepared when we order from here. Staff are always pretty friendly as well

Was not delivered to me whatsoever.

Food luke warm, drinks incorrect

If 0 was a option that would be too much for this establishment.Dreadful service i experienced this morning waited in total 20 mins for food with no apology so i got refunded. Not the first time i've experienced poor service from this branch! AVOID IT OR BE DISAPPOINTED

I am a very athletic male and I just ran around a 7 a side football pitch for an hour in 2 degrees of weather, all I wanted on my drive home was a cheeseburger to quench my hunger. My friend and I went through the drive through and it was quick we were happy however I opened my burger in the car and took a bite. To my horror the staff in the kitchen decided a cheese burger was bread ketchup cheese and bread. How can a proffesional chef at a fine establishment such as McDonald’s make a cheese burger and decide to not put beef in the burger. As I mentioned in an athletic man I need the meat in my burger to grow and for gains. I will never attend this McDonald’s again. The end xoxo

It was lovely, apart from I ordered happy meal with a toy ( my little boy is in hospital) and we got a book. Thank you

Not driver fault but McDonald dismal service

There was a hair my my burger. Within my burger. (I have short hair, this hair was long!)

When ordered I was told 30 minutes, waited an hour and 10 minutes in the end, not happy with that at all

Food was cold some items were missing not happy!

ordered at 5.15pm wasnt delivered until 7.30pm. items missing!

A well placed and efficient Mac d's, the only let down would be the size of the carpark, on a busy weekend day you won't be getting a space.

Food average breakfast muffin is like chewing a dog toy and no flavour

Food was late and freezing cold!

Just a regular McDonalds close the Colchester. Not much to say. They don't have a speaker or some system to let you know when the order is ready. I think all fast-foods should have one. The cleanliness overall was a 3.5 out of 5.

always something missing and as its a regular thing just eat don't Always refund

One of the items I ordered was missing when delivered and it was listed on the receipt

Staff are always great. Some have been here forever and really know their stuff There is a lady called Jo, one called Queenie and a person called M. They always remember me and make me feel welcome. M specifically remembers my order. That’s a first for these places. THANKS SO MUCH. My order is a bit quirky but there is no judgement.

Short staffed the day I went, and the restaurant was empty. Never the less, the food was fast, hot, and my order was correct. Clean and modern

order never came and says delivery what is just eat doing 🤔

delivery kept changing but I think they were busy. Big mac was cold and not nice. Çhips and apple pie were hot.

Was cold and was ordered at 1201pm

Probably the 2nd slowest maccers in Chelmsford. Always have to wait in parking bay 2. Standard food, which is good.

Cold time midnight order wait to out side until nobody see it’s not fear … Chelmsford have more McDonald..they don’t have like this …request to McDonald who have good heart and this about this cold out side ..and minimum open front door thank you 🙏 food delivery driver handy new year

Food was cold, pancakes were hard

Ordered because it said 25 mins to deliver. Ended up taking 2+ hours

Was cold, but not the drivers fault

the way the food came was appalling the burger was all over the place too much ketchup and it looked like the person who did it didn't want to be their was absolutely app

Absolutely useless can't even get the cheese in the bugger.

Waited 15 minutes in queue of drive through and nothing moved. Reversed out and left in the end

Very disappointed every time I order.

food was completely cold over an hour and 20 mins for a delivery this is becoming a joke.

Hit & miss when getting your order right, not acknowledged in the drive thru when busy & long wait for the food, well thats my experience.

food arrived correct and hot and delivered by a friendly lady

Standard McDonalds experience, nothing exceptional, although staff worked hard to accommodate everyone's needs.

Do not expect fast service on the drive thru, paid for chips and coke, got given the coke and told to wait in bay 1 for a couple of minutes, waited 10 minutes in bay one and nothing, got fed up waiting and drove off, last time I’m using that place

So disappointing each time I order, even on the drive through, orders are not correct! Deliveries always miss a key part - usually the main burger! Not sure whether it is a lack of skill by staff or deliberate under delivery!! Get better please!

To the McDonaldian here who puts the lid on coffee cups - do you intentionally break the lids so hot coffee leaks all over unsuspecting customers ?

Very slow service (around 20 mins) and way too much sauce in cold burger.

Waited 3hrs and still as stone cold!

food arrived cold and drink was spilt

Went there this morning was completely ignored by the staff at the restaurant even though I was standing there at the counter waiting for almost 5 minutes, all I wanted was ketchup for my mc muffin. Got back to my food and it was cold . They was even ignoring other customers and delivery drivers aswell. Really badly managed and too laid back for a fast food restaurant.

coffee was spilt all over the meal which was completely ruined and went in the bin

Bad experience on drive through. Made payment then got to second window where we were asked to pay again as it had been declined. Not been declined at all, we were showed a receipt that clearly didn't say declined and were told a number of times it had been. We showed the manager our bank statement on a mobile app and was told we would get the food. 10mins later got our food no apology at all. Very poor service.

It's a macdonalds, it does exactly what is says on the tin.

Once again not all delivered. They make you pay 10p for sauce and then never ever send it. How is it different from me walking in and taking something without paying. I personally would never use McDonald’s again but it’s the only breakfast the missus likes.

Food missing as usual no kids happy meal

A Mighty McMuffin is not mighty with no bacon or cheese in it, it's just a sausage egg muffin. Hash browns were way over cooked

wrong order all together not the first time thus has happened

As usual they forgotten the item (Large Chips).

Guy was so friendly and kept quiet because it was late such a great driver!!

Asked for plain sausage Mc muffin breakfast but drove away and it had egg in it. Chucked it out of window

It’s a McDonalds! It not exactly nutritious food, but kids love it. Service is ok, but you are expected to use a kiosk to buy your food as there is rarely anyone at the counter. Atmosphere is ok, it’s a McDonalds so can’t really expect much! It will McDo for a quick after school treat!

Didn’t get my order or anything I paid for and I still have t for my refund back and wen I contact McDonald’s the manager was abusing me and shouting down the phone saying how she got kids working with her and they mess up orders that’s what her response and exscuse was for not send my preset and taking my money

We never received our meal!! It showed as delivered from restaurant but we haven’t received anything!! Please can this be rectified asap

The filthiest I've ever been too. Stacks of rubbish and food left for over half an hour whilst staff walked by. Fries were cold and Shake so solid had to swap it for a coke. Truly disgusting. And no, wasn't busy. Be ashamed.

It's a McD...more automated than anything else.

I ordered a wrap with no tomatoes the label said no tomatoes but it still had tomato’s in the wrap. I also got a meal and didn’t get a drink i also ordered mozzarella dippers with salsa and got no salsa with it aswell as Everytime I’ve come here the milkshake machine is never working. Staff were friendly though

left off the chicken big mack but I have been charged. can McDonald's not get anything right?????????

Very quiet. Service good and hot food.

food was late and food was stone cold chips was like rock hard absolutely appalling service what do we actually pay for please because this is dreadful.

Really bad delivery service i waited over an hour and just to find the drink spilled in the bag the delivery driver didn't even apologise, wont be ordering from here again!

As usual considering the McDonald’s is 5min at a push away, I don’t have transport and ordered this as it’s close, but yet again stone cold. I’d love to say it was enjoyable but it wasn’t. I only ordered a McDonald’s tonight as my little boy had a ton of homework which we’ve now caught up on but I hadn’t cooked and bought this to save time and buy this as a treat (as he likes McDonald’s, and chose this) eat and go to bed. Just for what it costs now with the delivery fee and stuff is appalling.

Not had a McDonald's in years Absolutely awful...and cold

Never known such a lack of customer service.

Usual McDonald's setup. WiFi was good. Toilets are clean and tidy. I do wish they changed the staggered automatic doors that all McDonald's have though, they do frustrate me. Other than that all good.

food lovely and hot, But time changed 3 times, must be been really busy, nice driver.

We placed a order for delivery today when arrived the food was cold so not very happy about this issue food should never be delivered cold

Just fed up that every time I PAY for sauces and don’t get them 🙄

On the route to the Airport I ordered a chilly crispy wrap and medium fries. Surprisingly arrived very well heated, grilled, tasty, very generous portion and sooo fresh. Yummy. Only one drawback... wrap could do with a better wrapping at the thinner end, so that contents remains inside :-)

delivery OK food was actually cold 🥶 not nice

Always got a broken milkshake machine, useless…..

Food was cold and sausage was burnt

My son has issues with eating and will only eat Safe foods.. plain McDonald's double cheeseburger being one of them. Today we ordered a plain double cheeseburger and while my son was eating it he mentioned he thinks there's onion in it and when I looked you could clearly see around 5-6 prices of onion like they had scraped the majority out and then wrapped it up! The burger smelt of onion very strongly too.. beware if you have allergies luckily my son got another one personally made by the manager and he managed to eat it but this is absolutely disgusting!

got the complete wrong order is it that hard to double check

Was ok, food took awhile, seemed as though there was a lot of staff laughing and joking and not much happening with the orders, but was ok when it arrived typical Mcds.

The nuggets taste like they keep them for a year in this oil , don't get me started on burger you have to chew it like bike tube