McDonald's in Chelmsford

Bad experience on drive through. Made payment then got to second window where we were asked to pay again as it had been declined. Not been declined at all, we were showed a receipt that clearly didn't say declined and were told a number of times it had been. We showed the manager our bank statement on a mobile app and was told we would get the food. 10mins later got our food no apology at all. Very poor service.

It's a macdonalds, it does exactly what is says on the tin.

As usual they forgotten the item (Large Chips).

Asked for plain sausage Mc muffin breakfast but drove away and it had egg in it. Chucked it out of window

It’s a McDonalds! It not exactly nutritious food, but kids love it. Service is ok, but you are expected to use a kiosk to buy your food as there is rarely anyone at the counter. Atmosphere is ok, it’s a McDonalds so can’t really expect much! It will McDo for a quick after school treat!

The filthiest I've ever been too. Stacks of rubbish and food left for over half an hour whilst staff walked by. Fries were cold and Shake so solid had to swap it for a coke. Truly disgusting. And no, wasn't busy. Be ashamed.

It's a McD...more automated than anything else.

I ordered a wrap with no tomatoes the label said no tomatoes but it still had tomato’s in the wrap. I also got a meal and didn’t get a drink i also ordered mozzarella dippers with salsa and got no salsa with it aswell as Everytime I’ve come here the milkshake machine is never working. Staff were friendly though

left off the chicken big mack but I have been charged. can McDonald's not get anything right?????????

Very quiet. Service good and hot food.

food was late and food was stone cold chips was like rock hard absolutely appalling service what do we actually pay for please because this is dreadful.

Really bad delivery service i waited over an hour and just to find the drink spilled in the bag the delivery driver didn't even apologise, wont be ordering from here again!

Not had a McDonald's in years Absolutely awful...and cold

Usual McDonald's setup. WiFi was good. Toilets are clean and tidy. I do wish they changed the staggered automatic doors that all McDonald's have though, they do frustrate me. Other than that all good.

As usual considering the McDonald’s is 5min at a push away, I don’t have transport and ordered this as it’s close, but yet again stone cold. I’d love to say it was enjoyable but it wasn’t. I only ordered a McDonald’s tonight as my little boy had a ton of homework which we’ve now caught up on but I hadn’t cooked and bought this to save time and buy this as a treat (as he likes McDonald’s, and chose this) eat and go to bed. Just for what it costs now with the delivery fee and stuff is appalling.

Never known such a lack of customer service.

food lovely and hot, But time changed 3 times, must be been really busy, nice driver.

We placed a order for delivery today when arrived the food was cold so not very happy about this issue food should never be delivered cold

Just fed up that every time I PAY for sauces and don’t get them 🙄

On the route to the Airport I ordered a chilly crispy wrap and medium fries. Surprisingly arrived very well heated, grilled, tasty, very generous portion and sooo fresh. Yummy. Only one drawback... wrap could do with a better wrapping at the thinner end, so that contents remains inside :-)

Hit & miss when getting your order right, we'll thats my experience.

Always got a broken milkshake machine, useless…..

delivery OK food was actually cold 🥶 not nice

Food was cold and sausage was burnt

My son has issues with eating and will only eat Safe foods.. plain McDonald's double cheeseburger being one of them. Today we ordered a plain double cheeseburger and while my son was eating it he mentioned he thinks there's onion in it and when I looked you could clearly see around 5-6 prices of onion like they had scraped the majority out and then wrapped it up! The burger smelt of onion very strongly too.. beware if you have allergies luckily my son got another one personally made by the manager and he managed to eat it but this is absolutely disgusting!

got the complete wrong order is it that hard to double check

Was ok, food took awhile, seemed as though there was a lot of staff laughing and joking and not much happening with the orders, but was ok when it arrived typical Mcds.

The nuggets taste like they keep them for a year in this oil , don't get me started on burger you have to chew it like bike tube

All good and what you would expect from a Maccers.

Food was nice & hot 🔥, didn't wait long. Staff could look happier but overall, service was good.

The egg was like rubber bacon saltyyuck

I ordered because the delivery time said 20-30 minutes. I waited over an hour and then food turned up cold.

Food just warm and plastic feeling. You get what you pay for, hardly edible 'food'

I fancied a McDonald's, what a big mistake. Time kept changing and was getting later and later then went it arrived it was all cold. Never ordering here again

I reckon they close their eyes when bagging up the food, 5 wrong items delivered this time, constantly missing or wrong items. Easiest job in the world reading a receipt and putting the correct items in the bag and they still struggle. Food cold and undercooked. Shocking stuff.

Got to be the worst McDonald's I have ever been to, terrible service and long delays.

Had a McSpicy meal, and opened the box only to find out it had no bottom bun. Was going to make a complaint but figured that fast food workers have a lot to deal with on a day to day, plus the McSpicy was actually tastier without the bottom bun.

The delivery drive telephoned me to say he couldn't deliver the order because he was too far away in chelmsford. He said he would ensure a refund which I didn't get, so I have contacted Just Eat to sort out.

food ordered food was cold ordered feed the family deal with burgers and fries. and missing all the fries off the order. hopefully gets sorted will see kids are not happy with their cold burger said meal.....

was given the wrong flavor milkshake, fries were cold and no rich tomato dip with cheese sticks. surprised fries were cold due to early delivery.

I can't rate the food cause I didn't get any, least they forgot mine this time instead of the kids....why offer a service then have kids that don't care do the job these places are a joke

took over hour to be delivered when I kept checking updates kept saying driver was at restaurant for at least 30 minutes, when it arrived my drink had been spilt and food cold

The place was nice and clean and staff were good at talking to the young ones

We ordered mc plant burger and we had to ask to change it twice. It didn’t come with what it should come with.

Went in it McDonald’s and it was raining so I let my daughter stand outside the little bit with the roof to stoop her getting wet form the rain and we had a little sausage dog with us and a McDonald worker man shouted saying get ur dog out of the store in like trying ot give it the bigone to me and my daughter outside the shop and I said to him what did u say and he said nothing what I thought was so rude considering it was rainy u guys might be reading this thinking I’m a Karen but this is my first review I’ve ever wrote on my shared acc with my daughter I was so embarrassed

ABSOLUTELY LOVE THIS PLACE, SHOULD OF BEEN GOING ON FOR A LONG TIME, SO FRENDLY

Ice cold missing items. Live a few mins away and the food may as-well travelled Clapham to Chelmsford would have been hotter.

I have never given an entirely 1 star review, but this is deserved. Me and my family came in and ordered on the machines. We got back to our food, no sauces, no problem, so I go up and ask for sauces. I waited around 6, 7 minutes. Got the sauces. But she gave me the wrong one, and carelessly. It sounds careless when I say this, but no eye contact or expression or speech, just grabbed any sauces she saw and dropped it out. Had to wait even longer, then I was done. Got back to my food and sat down on the cold, hard benches, in which the entire place was cold. The food looked terrible, and it was. I like McDonalds, but this was not it. Save your time and money and go to another McDonalds or resteraunt, trust me.

Missing order food was cold and chucked together staff was rather rude also

Really busy car park, food is ok but seemed overly greasy even for McDonald's and the staff all seemed miserable and unfriendly.

The time of arrival kept changing and ended up waiting over hour and half. The food arrived and the chips were cold!

I’m not happy my foods come cold it was over an hour ago I ordered and just got my food it’s stone cold it’s my child’s birthday meal and they won’t even eat it it’s meant to be fast food

Waited 2 hours for cold food to be delivered

sent me wrong wrap, very disappointing

Large caramel iced frappe was just a cup full of ice

No Fries with the burger deal 🤦‍♂️

It's a McDonald's, everything as you would expect. There all the same, built the same, sell the same food and it's all cooked the same way. Some are cleaner than others, but that's not down to the people that work there. That's down to the customer's who have no manners and think that they have a right to make as much mess as they like and someone will clean it up after them, you can't blame the kids. For the mess you can but not cleaning up after themselves. I couldn't work in a place like that because I would have to say something to these people ‼️

Polite driver, correct order fair price thank you

Need a bigger car park, never any space, I also require a disabled parking of which there is only one. Often I have had no choice but to go elsewhere. This oe is near Stansted airport, so car park is filled with cars only the driver sitting in the car awaiting a flight to arrive 😳

As mcdonalds policy drinks are free for delivery drivers but the manager was cheap he didn't even thought we are delivering in this hot sunny day he was not paying from his pocket, never coming to this mcdonalds for pick-up 👎

Staff is polite and FAST. Mac D's at it's best.

Sometimes it's tasty.. but sometimes If u bought through drive in..its full of tomato sauce.. not that tasty..patty almost burned , so hard...

Quick service, but struggled getting phone signal and connecting to the WiFi, so I couldn't use the app when ordering so I couldn't get any points. Other than this, the place was clean and food freshly cooked.

Many special offers and helpful saff

Worst branch to be and eat something . Neither drive through nor dine in . I would never suggest to go there . Worst management this franchise have 8 McDonald’s store 4 in Chelmsford but this Essex Regiment is never good . I can define all managers are incapable . When the managers are useless you can’t expect a good service from junior staff . I have been visiting since 2019 never had a good experience. Be aware

At least they got our order right!!!

Nice day half term do drive thru for a McFlurry queue up single lane finall guys on buzzer on no McFlurrys well there’s a surprise they never have in this one. Worst thing is you have to sit in w waiting for everyone olin front to pay then collect order before you can get out & get on your way. Just don,t advertise something you can,t deliver better still put a big sign out BEFORE you enter the single lane drive thru. Terrible place

Restaurant full of customer waiting over 30 min for food, very slow service servers are bad never recommend this Restaurant if I'll know I'll never order here, there 70 orders and they are on theirs 45

Order was wrong to a point I couldn’t eat it.

Will only eat. in this place if there's nowhere else to eat.Not a fan mcdonald's the american money grabbing company

Excellent hotel and the staff ensure the best experience and service at all times

over sugary over salted over priced

Great venue, always busy. Check your order before you leave the drive through.

No straws and order was incorrect

Found the food not up to the standard of other McDonald's rather dry chicken burger service very good

Drive thru queue always takes so long I was able to log in and write thus review while waiting.

Got food from the drive through.

Food was hot and well made. But the bins both inside and outside were overflowing.

It taste so delicious thank you guys once more

Worst experience ever! Managed to do the order wrong 4 times joke of a place and no customer service at all.

There frappe machine is never in working order.

Poor service orderd for 19.10 didn’t arrive until 20.22

we received a completely wrong order no items were correct not even our drinks

They gave me drinks in the bag without letting me know.

Terrible service. Very long wait and then a thrown together burger, tepid chips and a sprite with no syrup, just soda. Awful.

Awful forgot items in my delivery!

All the food was cold, asked for Big Mac with extra pickles, and got chicken Big Mac with no pickles, drinks were spilt….absolute waste of money

Best McDonald’s I had in a long time. Crispy chips and tasty burger.

Terrible service. My son was staying at home on his own and was hungry, and he could not cook. So I said I would get him a mcdonalds via just eat. They delivered the total wrong order so I emailed them telling them there mistake and they replied asking for photo evidence which I sent and have not heard anything since. My son went without food for 3 hrs until I could return home and get him somthing. Absolutely disgusting company.

order took over an hour and 10 minutes to get here and when it arrived everything is stone cold

you lot need to sort out your presentation

the order never turned up it was delivered somewhere else and just eat refused to give me a refund very disappointing

No drinks, no ice creams.. half the order not even arrived! Shocking! Spend that much and then nothing actually arrives!

Not great, slow service as always and only warm coffee, not good enough!

Food shown as delivered, I can assure you it wasn’t, as my son was waiting for something to eat at hospital!! I went out to the meeting point, and driver got back into his car with the food and drove away

No dips with order. Ruined the nuggets

food was cold and i was missing my apple pie but i appreciate the driver getting here fast despite roadworks

Extreme Greediness in play at this store - Black Coffee was .99p not so long ago and then it was £1.39...and since last week it is £1.49 at this store.....hey Manager, did your staff get 50% pay rise also ?....stop ripping off your customers you scumbags !

We enjoyed the food but received wrong doughnut.

Terrible service, it takes a long time for someone to appear at the counter and you're left waiting for everyone to pass by as if you weren't there. the food is not well prepared and cold.