McDonald's in Chelmsford

food was rank chips wasn't cooked properly , everything was really cold and milkshake had gone everywhere, complete waste of money

I ordered the food at 12:05 and it says it will be delivered to me withi 25-30 mins but I got my order late after 1 hour and after that the food was cold, terrible experience!!

the food was could so was the cappuccino getting extremely disappointed

You can technically buy a salad from maccie D's. You don't HAVE to buy food chemically preserved by people unperturbed by a burger that lasts 4 years in the wild.

Didn’t get half our food. Went down to McDonald’s riverside to see if it was there fault. Food was weighed and left McDonald’s as the right order so your driver took it out and ate it.

most of food missing and try calling the restaurant and they don't answer have tryed 10 times and nothing

Delivered only 2 hot chocolates but left out all the food 30 pounds down the drain thanks McDonald's for your fantastic service can always rely on you to have no maths skills must be hiring people who can't read recepts or orders

Couldn’t find a driver so waited well over an hr

food was cold !!! it's no reflection on delivery more how long it was sitting on counter.

I have avoided Riverside for a very long time because I always find them hopeless. Used them again last night-food was cold and not one sauce provided - which is one of the reasons I stopped using them before! It’s really not rocket science.. some food such as chicken nuggets should come with the sauce. I have no idea why this particular branch is so sloppy, but I will be avoiding them in future again.

The cheese balls were not delivered to me and I have the same problem with the sauces again.

My food is freezing cold as Mac Donald’s made it at 6.20pm it then gets delivered at 8.22pm I’ve waited almost 3 hours

order was never delivered despite trying to contact driver and my money has essentially been stolen. I’m disappointed.

I got served pretty quick which was very unlikely of a McD. Maybe because it was a bit late in the day but whatever it be. They were good.

It'd a maccas, the same the world over. It's kinda their thing.

Was over an hour late. Had to microwave it as was stone cold

I ordered a tea and it was cold, there was no milk or sugar. No napkins either . The breakfast was good

Very unhappy with my service today. Hardly any staff were around and I had an extremely long wait...20 minutes! for a orange juice, mc muffin and a hash brown. They told me to wait in bay 1 and when my food FINALLY arrived the hash brown was stone cold, the mc muffin was missing the egg and sausage. Rubbish service! Do not recommend.

Every thing was cold again this happened with our last order too really unhappy very disappointed won't be ordering food from you again

Food was cold on arrival and was missing a whole meal so will not be ordering again

An item was missing from the order. Which was paid for.

I ordered my childrens food to be delivered at 7pm and the time kept getting later and later and was half an hour late in the ene. Tried ringing but no one answered. NOT good at all. Will never order from them again.

food was also damaged and i put in for a refund but got nothing i had to order from somewhere else as the mcflurry was spilled and made the other food soggy

Food was stone cold and had to be heated in the microwave! Didn’t help that the food was packed in the same bag as drinks

no food arrived after a 2 hour wait

Food took over an hour to be delivered and arrived freezing cold

love the mini hash browns but some errors with other items

we ordered 50 pounds worth of food and they messed up the order and gave us the wrong order and when i ask for a refund i get emailed i was told i wouldn’t get a refund for 48 hours! this is not acceptable !!!

Order received over an hour after the expected delivery time and then it was cold

Delivery was all good, but no sauces which we ordered with came the drinks tasted like water when we ordered cokes

cold drink put in with hot food.... yep all cold by the time the cyclist who obviously stopped elsewhere first got to me

freezing cold.... very disappointed 😞

It was over 2 hour wait I expect a refund

I ordered plane food all come with non plane food no dips half chips no straw

Food was stone cold despite arriving slightly early.

Delivered wrong order £35 for a burger can’t talk to a human being again

The place has been revamped, and has improved. Is with them walk from the town centre as the McDonald's there is shoddy. Good here tastes better, fresh, hot. The place is less noisy, and cleaner.

as so often happens with these orders, all sauces were missing.

Need advertising boards when you go to the drive thru.you have to sit there asking questions

Delivery man was very friendly

delivery guys was really careful

all food was stone cold. nuked it in the microwave to make it hot

The hot chocolate was weak slop like they had taken it out of the drip tray, really no taste at all. The muffin was cold too. Also ordered ketchup dips for my hash brown but they never turned up. All in all a waste of money.

Delivered the totally wrong order

Missing burger and half of chips. bag with food in was ripped so food was tampered with. Drink was spilled half drink was soaked up by napkins absolute disgrace.

food was over an hour late was stone cold and couldn't be eaten. The drinks were the only things that were ok

Was delivered to wrong house. I had to drive to McDonalds and rebuy it all!! Absolutely rubbish service

Food was cold and packing was damaged and no straws for drink

My food hasn’t been delivered at all waiting still

Tet again the staff in McDonald's can't read an order! This is the fourth time they have messed up my order!! Will not be ordering again and would advise other people not to do so.. unless you have money to give away to idiots! Disgusting

There was no straw and no garlic mayo although I had ordered it extra. Secondly the drink was flat so I had to throw it away. Lastly the philly cheese burger’s bun was so dry and hard that I couldn’t eat it. Just the double cheese burger and the twix mcflurry was okay to eat nothing else. Very sorry to say it was a complete disappointment

I did not even receive my delivery!!!!!

mcflurrys are a rip off! they are 30p white ice cream with a little sauce charged at £2.50 (the twix one I ordered) shame i can't leave a photo here

the delivery driver was polite

This is the slowest McDonald’s on earth

good quality food at good prices in this time

Once again paid for bbq sauce only not to receive it. How hard is it to follow an order

The Diet Coke had spilled into the bag so half of it was missing and the burger in paper and straw were soggy. The food was also freezing cold. It took 40 minutes for delivery for two meals too.

Quick visit after doing an assessment. Can't complain as food was hot and nice for once.

Food was cold and missing half the order. Waited an hour for it to be delivered and then had to walk to end of road to find driver

as always missing items, I don't understand how many times food can be missing,like how hard is it to place some items in a bag!!! If I drove I would collect myself,it's a treat that both children ask for,yet always someone goes without.

Missing items no double cheese burger or chips

Very good service, would recommend choc milkshake

The food was all cold when it turned up and there was no chicken mayo and no dips either not happy one little bit

The delivery driver just left the food outside the door without knocking on the door.it was the app that said delivered so I decide to check outside.

Didn’t receive toy in happy meal ☹️

Cold Drinks packed in same bag as food so arrived cold, and missing 1 item

Missing loads of items so had to drive to McDonald's. All staff very unhelpful and rude!!. The manager then come out and said there's nothing he can do and had to by my children's missing items again!. remember McDonald's is a franchise so this riverside one is run by absolutely morons who do not care about there customers!. Do not give them your heard earned money!.

chips taste like they sat there for hours cold and bland restaurant is 5 minuets away from delivery location the large drinks had so much ice one ice was taken out less than half a cup of drink

I ordered drive - tru about 5:15 pm I ordered 2:Big Mc x2 and for my husband and son and 2 burgers for myself The teller didn't give my reciept snd paid cash total of 10 :66 When wevget home my son eat his Big mac and told him the other one is for his dad My husband was so hungry às we been to hospital I didn't realise we only had one Big Mac and we have 2 drinks I tried to contact them on the phone and there is no answer Not a good custumer service and never trust their people Disorganised and nit looking their order

Items missing from the order. Will not be using this service or the food vendor again. This has happened too often, it an unacceptable level of customer service from both parties

someone obviously wanted the nuggets... didn't get them.

I don’t think McDonald’s staff can actually read because every time I make an order from this place is always a mess up. I ordered three hot chocolates not 3 large cappuccinos. What’s my children going to be drinking cappuccinos for I asked for one cappuccino and three hot chocolates. Why do I have 3 cappuccinos and one cup of milk? So I suggest you best to make sure your staff can read properly.

Missing items again, stale and cold. The amount of refunds I have asked for from this place- i am surprised Just Eat doesn’t think I’m scamming them!!!

i put in for a refund because i was missing an item and it was cold and late

asked for a double but got a single not good enough at all

Absolutely disgusting. Took my son there yesterday and to start off half the stuff was unavailable. 2nd the chips were disgusting, ove two thirds were inedible. Most completely black. Look like they had just reheated the ones at the bottom of the fryer. 3rd the chicken nuggets were even worse. I knew there was something wrong when my 2 year old spat them out. He normally loves them. They had absolutely no taste and also looked like they had just recooked ones that were sitting there all morning and also were vile tasting I sent them back and they were fine with it. Said they would make a fresh batch and the ones they gave me back just looked and tasted exactly like the ones I sent back. Only decent part of the whole meal was the coke Will not be going back again

🍔 a bit smaller than I expected. But nice.

Stone cold, couldn’t eat any of it

Happy to upgrade this restaurant from a 1 star review in 2020 to 3 star in 2024. It’s improving massively. Cleaner, better staff and management plus it’s more welcoming.

Food was on time but the drink had spilt everywhere. Can’t fault the driver as he was very apologetic. Accidents happen. But wasn’t impressed with soggy food.

Best McDonald’s I’ve had in a long time. Arrived warm and fast. Thank you!

My order has not been delivered

Me and my partner ordered McFlurrys two plain and two munchies both under field and in Coke cups why can’t you do your jobs

Cold chips, wrong burger, half filled chips, no sauces, no napkins, no straws, asked for a refund got told no as it was deliver in the time slot, the food went in the bin

The food took over an hour and a half. It was cold not properly cooked and not what i ordered .

Driver called and asked if I could come get the food of him by the time I got there he left my food by the lift!

Delivery driver was so fast and so polite

McDonald's in Riverside Park, Chelmsford, offers a delightful dining experience that goes beyond the typical fast-food expectations. The succulent burgers are a highlight, consistently delivering on flavor and freshness. Each bite is a perfect blend of juicy meat, fresh lettuce, and just the right amount of sauce, making it a go-to spot for burger enthusiasts. The milkshakes are another standout feature. Rich, creamy, and bursting with flavor, they are the perfect complement to any meal. Whether you prefer classic chocolate, vanilla, or a seasonal special, McDonald's milkshakes never disappoint and are a treat for both kids and adults alike. One of the notable conveniences of this location is the ample parking. Finding a spot is always easy, even during peak hours, making it a stress-free visit. The parking area is spacious and well-maintained, ensuring that customers can quickly and safely park their vehicles. In addition to the delicious food and convenient parking, the Riverside Park McDonald's maintains a clean and welcoming environment. The staff are friendly and efficient, ensuring that orders are accurate and served promptly. Overall, this McDonald's location excels in providing a satisfying and enjoyable experience for all its patrons. amazing

food was good, hot and delivered on time, but as always with McD they forgot straws, serviettes and condiments.

ordered 2 big macs and chicken nuggets didn't receive only 2 quarter pounders 3x chips and milk shake and oreo ice cream???

My good hasn’t been delivered where is it

Visited McDonald's for little break and refuel to continue shopping. The restaurant look cleaned, toliets also. I did have to wipe the table before sitting but just liquid not food. Got our order wrong but very quickly corrected, no questions asked. Used the table service which is excellent idea, especially when busy. The food never looked like the picture advertising it but never does. Don't go often but enjoyed our experience again.

3 flurrys missing. ordered 2 raspberry and white chocolate pies and got galaxy caramel ones. big mac was missing so somebody didn't get food.

Sat in silence at drive thru for a very long time waiting to be asked for our order. Strange as we were literally the only car. Eventually a very loud rude person informed us that they have no milkshakes.iced drinks, ice creams, frappes etc. He seemed to think that was quite funny..This is still the worst drive thru in Chelmsford.

Best McDonald’s in the town. Staff super friendly and efficient. No complaints other than the usual no milkshakes!

Could of done a better job at delivering my empty cup of coffee

All of the food is stone cold I can’t even eat it! There’s no straw, no serviettes and the stickers have been removed from our food for the McDonald’s deal!!!

Did not get delivered at all despite saying it’s been delivered

Waited over an hour for my food for it to turn up freezing cold, the chips tasted like rubber. Not ordered for a while due to this issue thought I would chance it hoping things would have improved but no. Wasted £20 on food that I had to eat cold