McDonald's in Chelmsford

On the sporadic occasion when you require it, she fails you. Pretty sure I’ve paid at least twice for nothing. Clearly they don’t want any business, close your doors and go away like you’ve done on most high streets and stop wasting our time.

This McDonald's is alright. The food is tasty as normal. Service is good sometimes it's amazing!! However it can get really busy and I mean really busy. Sometimes food only takes 5 mins to arrive some times half an hour, wich isn't great. Staff are also kind, welcoming, friendly and helpful. As I mentioned previously it can get extremely bust the restaurant gets packed up and you have to eat standing up also the more busy it is the more unclean it is. All in all I would recommend to a small group (2-4) perfect for a cheap meal when going out with mates.

Chelmsford is kinda cool. Some guy with a saxophone was playing Hotline bling. 8/10 would recommend.

Saddened to see such poor reviews of this place, especially when it was the best experience we have had at any branch of the food chain. Came here with 22 children ahead of a party close by. From start to finish the staff were amazing. I was able to email the order ahead, have an area cordoned off, and table service. For the service we received from Ian and Ryan, we were all so impressed. Sarah cleaned the place up perfectly before we arrived also, and it was just the best experience for the kids and the parents. Thank you so much team for starting the party off the right way - I would strongly recommend it for parents looking to do the same too!!

My kids love Minecraft so ordered 3 Minecraft happy meals to take home with us as a treat for my sons birthday. Unfortunately, although the meals were put into a Minecraft bag they were not as advertised. We got 3 sonic toys from last year. Minecraft is advertised all over the restaurant and the kids were expecting a Minecraft toy. No one even bothered to tell us that they would not be given the Minecraft toy. It was even ordered as a Minecraft happy meal?! When I went back and asked staff they were rude and said ' well obviously we ran out!" Not really a great explanation.

Popped in for breakfast and found the place completely empty, which made for a smooth ordering experience and quick service. The food arrived promptly and, overall, was quite nice. The service was spot on—friendly and efficient. That said, being familiar with the company’s standards from past experience, I did notice a few cleanliness issues that stood out more because of how quiet it was. While not terrible, things like the pictures above the table needing a wipe and the flooring especially edges and corners of the flooring being a bit neglected. Also worth noting: the hash brown was cold, which was a bit disappointing given how quiet it was at the time. Still, the rest of the food was enjoyable, and the service made up for the minor flaws.

The dirtiest place I have ever been to in Chelmsford AND any McDonald's I have ever been to in my life. Dirty and disorganized. They lost my order, I was waiting 50 minutes... when I asked they answered: Everything will be fine, it will be fine! In the end... they realized they had lost him. The good thing... they gave me a soft drink and some big fried patties. For the wait. Updated: Still the most disgusting place in Chelmsford. There is not a clean table and the floor of a nightclub is neater than this place.

Date of visit: April 7th, 2025 – 8:50 PM Very disappointing experience at this McDonald's. I went there to have dinner and every single table in the dining area was dirty. Not one clean table available — it honestly looked like no one had cleaned the area in a long time. I approached the manager politely and asked if I could please have a wet cloth to clean a table myself. Instead of offering to clean it for me, or at least sending someone from the staff to do it, he simply handed me dry McDonald's napkins. Not only did he not offer to clean the table himself — he didn’t even suggest that someone else could come and clean it. Just dry napkins and that was it. Honestly, that’s not the kind of attitude you expect from a manager. Very poor customer service, completely unacceptable standards of cleanliness.

Food was cold and only 3 mozzarella sticks. Staff were nice/helpful with my egg allergy

Good place for a quick bite with friendly staff

I love getting a coffee when I go to McDonald's and the coffee here are amazing but it did take some time for me to get it.

I've bought food for takeaway and when I got home, I've realised that half of the order was missing from.the bag

Very friendly and clean, great staff

Usually good but opened my side salad up to see they had taken salad out from a burger and put it in my food it was actually grim looked like spit it was all warm and soggy

It was a crowded day, but the staff were working very fast to deliver the orders without delay..

This is that type of McDonalds I feel comfortable to attend in, the atmosphere does not the most messiest, the service is quick & the food is top form like any other

The staff were amazing today reserved upstairs for 2 boys birthdays there was 25 kids and adults the staff brought all the food etc and were so kind thank you all.

A nice place to eat something quickly, fries, hamburgers, wraps, beef, chicken, drinks and other accessories. You can eat in or take away. The rest is a matter of taste and a healthy diet. Once in a while, a good place to eat something. Perfect for first dates, reasonable prices for the quality of the product.

Dislike the screen ordering system. Think about what you're doing then you eat the food with your hands! Tables were not clean. Good value meal unlike KFC and food arrived in good time.

It’s worrying when you cannot get hot chocolate that tastes and smells like one. After complaint to manager, still got the same. #Alistair Macrow When the customer is treated with no respect and quality of food is very poor= loss of income. Hope this McD closes down, not a hot chocolate but stinky brown water.

I unfortunately did not have a choice but to go to McDonald's that night. Once we arrived inside the McDonald's we ordered and then we sat down. These people don't allow you to sit anywhere except at those tables which were at the entrance which were cold, dirty and had the least comfortable seats (the manager told us that in a very disrespectful manner, no please or thank you and without a smile). We thought it was ridiculous so we didn't listen to them and sat where we wanted because they don't have the authority to inflict that rule... She came back and told us the same thing in a borderline insulting way as if we were in a primary cantine... We finished our food and left on the same seat, they also had the audacity to tell us to clean the table by ourselves. For the food, no surprises there, it was McDonald quality. However my friend who ordered a salad, the salad was wrongly made because they ran out of seasoning. Dishonest from them, should have said making the salad wasn't possible that day (the salad incident was for the following night).

Why can’t you seem to get your deliveries correct, always something missing. Maybe the difference between putting things in a bag instead of a tray is just too hard for you.

Sausage and egg Mc muffin with coffee at £2.79 you can't go wrong

. Food is good if you need something quick

My nieces birthday party was McDonald’s and ninja warrior for 18 people! We went into McDonalds 15 mins before everyone arrived and asked if we could have some tables together. They opened upstairs for us and when I placed the order they were all on standby ready to box up the happy meals and do the drinks! They even bought everything upstairs for us and made sure all the orders were correct! They went over and above as far as I am concerned and at the last minute! I also noticed that even though we placed a big order no one else waited for the food they ordered alongside ours! Thank you so much to the team for making this part of the day so easy!

The place was quite dirty and one of the machines didn't work.

Very busy at the time I got there but the service was efficient. I jist wish they could bring the food with optional condiments.

The food, service, and atmosphere were awesome and satisfactory.

Just a good McDonald's experience

Ordered a coke which was flat, returned it and was given another coke which was also flat. My daughter ordered mayo chicken without mayo but it came with mayo. I came out to eat with my family but half of them had ate by the time we sorted all this and mine and my daughter’s food was cold. The lady offered to replace my chips for warm ones but if I did that our burgers would then get cold. Milkshakes have changed too and taste like chemicals now.

Careful when visiting as seems to be always full of teenage people

Small technical issue with the kiosk, but the food was quick and service was great as well.

Sometimes can wait a while for food especially at peak times, staff are nice especially the managers, have seen them charge phones for the homeless multiple times,

Welcoming staff, providing a varied menu at reasonable prices.

Absolutely awful! The bouncer tried fighting my bestfriend who is Teacher whilst I water for my food. Diabolical behaviour felt so unsafe and vulnerable. Literally we’re not disruptive whatsoever. Disgusting…

The McDonald’s security just abused me. As a female the two security guards had to get the bouncer to apologise as he grabbed me, snatched my McDonald’s as I had one chip in my hand. I am now so hurt I have ended up in hospital as he has not understood his own strength. My arm is very bruised and I will be continuously report until he is fired. Never recommend . Should be fired. The fact a PM l

i asked for a chocolate milkshake and received what looked to be the right one but tasted entirely like banana milkshake. unimpressed.

Bit odd ordered burger, chips, coffee, and an apple pie. Brought everything else then said 6 mins for apple pie. Had to ask for new everything else when pie was ready as it was takeaway!

Cheeseburger served without cheese. Yum.

A few years ago I went into a local McDonald's with my wife and grandson, they ordered their food, leaving me to decide on mine. Next in the queue the sole assistant behind the counter turned towards me, I opened my mouth to speak and he looked straight through me, taking the order of the person behind me. I reacted, there was no apology, not even after the counter has received a slap with the palm of my hand. The assistant was told I would never ever use any branch of McDonald's again. Still no reaction and to cap it all the manager just stood behind the food racks clearly watching and hearing what had taken place - their lack of involvement to deal with very obvious customer dissatisfaction seemed to echo that of the assistant - total disinterest. I have kept that word, made some fifteen years ago.

Good McDonald's. Clean. Lots seating. Nice and helpful staff. Chips were cold but staff brought hot chips immediately after informing them. Outside seating is nice but was dirty.

Salty greasy hot breakfast food. Not bad

Omg, can you for once actually get an order right, like how are you allowed to make so many mistakes. The last 4 times I have ordered in store or via the app you screw my order up. Do you not have anyone that can read? Honestly a joke, last time you ruin my lunch!

Feel very sorry for the staff, overworked but you can tell they’re always doing their best. Food from here is consistently good I have never had an issue, and service is always really fast considering the volume of orders they have Just a shame the first floor isn’t always open, I much prefer the quiet to the ground floor

Absolutely absurd services unkind atmosphere with shouting men in the building people being anti social around my kids and there was very rude people staring at me in an unkind way. Would not come back here.the drinks were broken as shown in photo my food was cold it was EVEN raining outside! 😡🤬🤬🤬

When I was getting food yesterday around 4pm I got given my food by a manger called James his attitude was disgusting and disrespectful definitely not coming back

Quite fast in processing orders

Keep doing what they always do fast food when needed

I would say please shut down all the Mcdonalds over in UK, they are simply stealing common mans hardearned money, The normal chese burger now is just the size of a 2 pound coin.

I love McDonald's. Service was ok but most of the time the screen shows collecting food but unfortunately we need to wait more to get food.

Good.. but food wasn't good. Was cold.

Early morning got breakfast muffin was so hard you could smash a window egg has hard boiled sausage was burnt not a good experience service was ok was only one in shop no atmosphere as again only one in staff had faces like they had been slapped with a wet fish

McDonald's hash browns are a game changer and probably the definition of perfection, only rated 4 stars because they only give 1 syrup pot per pancake order =p

Like keeping the disabled toilets out.Of order mainly by removing the lock for over one month.

jad a felivery today. bery good.

Love all the food McDonald's have, especially the new breakfast wraps with a lovely latte to go with it, perfect!

Fast service, tasty food and very cheap but very busy

Pretty poor service compared to other restaurants. Painfully difficult to get thr right food and then it was cold

Sometimes on most occasion its dirty in the store dirty tables and food left everywhere. Kids treat it as a hang out and theres no peace to eat your food. Sometimes the food is served cold and isnt enjoyable the chips arent always cooked properly needs more qualified people working there.

i came to this mcdonald's with high expectations and left feeling disappointed and grossed out by the pure state of this establishment, the bins was completely full which resulted in 90% of the tables full of peoples rubbish, not to mention all the order screens receipt being empty so i didnt know my order. children are sitting in the corner of the so called “restaurant” vaping. the food was below average and the staff management was poor. will not be returning!

Ordered a medium take out with the burger having extra cheese. Waited 20 minutes for it only for the burger to be a normal cheeseburger with just ketchup, whereas my order on the bag clearly states extra cheese (with everything else)?? Waited too long only for a wrong order.

It's just a McDonald's so you can't expect too much. Self service screens a little unresponsive and then never seem to give out a receipt making collecting your food more hassle than it should be. Food was good though, hot and fresh. The sauce dispensers were out of action and that seems to happen quite frequently too.

It was very nice and I loved it.

I took my granddaughter there as it was her choice, I had a limited edition burger meal, both chips and burger were luke warm, I changed the chips before trying the burger, ended up throwing it away, won’t be going back.

Fast and good service. No oat milk or brown sugar though. Table service quick and easy.

Chelmsford town centre on a Sunday night quite dirty on the tables but really nice staff there

Went in the evening, quick food, easy to order on the screens and low priced.

Delivery was diabolical half the food was missing turned up freezing cold was told I'd get a full refund then told the next day call ubereats was told would only refund missing food disgusting service never get the delivery right but first time it was stone cold as well as missing items compleat waste of £30 threw it in the bin and had to cook myself

Half filled drinks, poorly put together burgers that you have to take apart and re-build yourself. Every single time we have ordered from here it is abysmal. Don't know what the management actually does here but it certainly isn't quality control. Just the same as every other McDonald's in Chelmsford.

It was my first time in Macdonalds, i was a bit frustrated, self ordering on the machine, and there were no assistants to show you how to do it. It was ok, though, in the end.

Just like every other McDonalds!

We went to this McDonald's unexpectedly on our way home. It's a small McDonald's with reasonable amount of parking but if it's busy then it would be hard to park exactly outside. Food was nice the surrounded was clean, floor staff was very helpful and attractive. Check your orders once given to you as we had 2 Items missing

The food was fine. The normal Mac food. Service is not good as half the place was closed with the upstairs place too. They did not serve our food in trays, instead we had to take it in paper bags and eat on the tables! This was the case for everyone! They did even provide us with Ketchup!

Great maccies, can get very busy and loud with kids but other than that it’s good. The staff are nice and friendly

Ordered a semi large order of £30.56 take home and when reached home a burger was left out. This is the third time they miss out on items in an order and it's really poor service.

Despite this restaurant being absolute chaos most of the time the staff seem to cope very well and I take my hat off to them (if I wore a hat!) The atmosphere of course is terrible- but what else do you expect... its always kept clean though and the staff are freidnly enough despite the horrid customers they deal with on a daily basis. Food is pretty awful but itleast at this venue it seems to come out hot which is high praise for most Mcdonald chains.

Feels clean & has friendly staff

The breakfast menu was good, but limited and a little pricey.

Was very busy on Saturday lunchtime, but was still served quickly.

Paid for delivery from this restaurant and food never got delivered despite paying for it and getting notification saying it was delivered

only posting this review as the food wasn't so great today

Es de los peores McDonald's en los que he estado. Las patatas frías y sin textura y la hamburguesa con apariencia plástica.

Awesome place to be with friends and family. Good food and great staffs too. Happy weekend

Great place to meet family and friends. Reasonably priced.

Nice and clean. The breakfast we had there was nice in taste.

Staff weren't smiley or happy or even polite, Food was alright although some bits were our of stock, atmosphere was fine but not enough space in-between seating areas.

I felt really unsafe in this Macdonald's and I will definitely not be returning as I felt I could get stabbed at any moment.

Rough. Toilets are always disgusting. Broken toilet seats, toilet roll everywhere other than in the dispenser and god knows what on the wall. Everyone is miserable. People just grunt at you. Sam the crew trainer is very polite and helpful

Food was hot and came quickly I wa there for breakfast, I’ve had other food there before with custom orders but they’ve gotten them wrong however staff was very friendly to sort problems and they never have receipt paper in the machines but staff are open to printing them at the till

My stomping grounds, i spilt my mccoffee and the staff quickly mccleaned it up.

Great McDonald's! Lovely staff and quick service! Thank you!

Served a mouldy bacon roll. Also prices have escalated with little in the way of offers via the App. A convert to Tim Hortons breakfast for £3.79 including a frappe

Would be cool if they had some sort of entertainment on a big screen or something..instead of just seeing animated menus they should put sport or anything on for entertainment instead

I haven't had a Big Mac for such a long time and was really looking forward to it. I'm sad to say it was the worst I've ever had. The chips looked insipid and were warm, the burger, definitely got thinner but also only warm. It certainly wasn't enjoyable. Staff friendly and helpful

Warm incipid chips and warm big mac. No milkshake, as machine been broken for months. First visit for a long time and was looking forward, very disappointing, definitely put me off. Staff pleasant

Wasn't all clean stuff was rude to customer 😒

A good place to take the grandkids.

Milk shakes not available AGAIN been months now what is going on ?

Had a coffee takeaway late at night which was burnt. I won't come back. Nice staff who are under pressure in a busy environment but the quality of the machines isn't to standard.

First trip to McDonald's for some time with my grandchildren, big mistake although the service was good the service area was so overcrowded the children where getting stressed we had to take our food upstairs which wasn't easy and where met by crowds of youngsters and parents alike screaming at each other, the food, I use those words loosely ! was cold and tasteless I won't ever be going back