Five Guys in Chelmsford

Food was late and NO fries were in order!! What was there was freezing and milkshake melted!! All had to go in bin!! Waste of time and money, appalling!

time kept being pushed back. I only ordered three items!!! won't be ordering again

Wow ! Load up your burger however you like. Chips are fantastic, Portions are huge. The Milkshakes are to die for. My new go to fast food venue !

Chips were very cold. Burger was ok. What I’d expect really

Nice....just so expensive for a burger and small chips

Food is always red hot and freshly made. Lovely service :).

Food was a bit bland and was not having the highest of tastes. Maybe it's a personal opinion but would not visit again.

So disappointed ordered the food at 16.44 it arrived at 20.20 hrs the food was cold and not nice at all

Very expensive and loud in there. The burger was bland and a mess

Cold chips half of them just lose in bottom of bag , wet soggy bun on the burger tin foil not wrapped properly , and meat almost cold . Pretty disappointing to be truthful

The employee that served us was brilliant. He made sure we were happy with the service and food and proceeded to give us extra fries. I am amazed. COME TO FIVE GUYS, CHELMSFORD!

The employee that served us was brilliant. He made sure we were happy with the service and food and proceeded to give us extra fries. I am amazed. COME TO FIVE GUYS, CHELMSFORD!

Delivery driver didnt deliver now trying to contact Just Eat is a nighmare! Robbers

Ordered £70 worth of food to have most of it missing when it arrived. Tried calling the restaurant several times to just have the phone ring and no one answer. Very disappointed with this service.

Food nice but very expensive for what it is! Wouldn't visit again unless someone else was paying! £6 for a cup of chips! 😳

Food nice but very expensive for what it is! Wouldn't visit again unless someone else was paying! £6 for a cup of chips! 😳

Nothing got delivered. No one showed up and the app claimed it got delivered. Awful service

Food was fine. But the driver walked into the building where delivered which is sheltered accommodation and was speaking on the phone so loud it woke up all the elderly residents the whole way through the corridor. Absolutely disgraceful.

Just takes too long from ordering to arrivel

Chips were cold. No sauce on the side.

did not arrive, still waiting to hear from just eat about a refund. doubt i will use just eat again as this is not the first time they have done this to me.

No sauces on the side in the order. Delivery time shifted by 30mins.

Someone else’s food was delivered.

LOVE THE DRIVER HE WAS AMAZING AND CALLED ME BROTHER GOSH HES AMAZING I LOVE YOU BROTHER FROM ANOTHER MOTHER

Great burger and cajun fries. If you've never had a five guys your missing out

There is a Wendy's next door to Five Guys and I tried it when it opened this week. Wow, so bad and having a place like Five Guys that KNOWS how to make cheese burgers and fries also made that Wendy's feel worse. Five Guys, is just lovely. It costs a lot but the amount of fries you get is incredible...for two to three people, you only need one portion!! The drinks, soft drinks is pricey but also unlimted. The shakes are incredible. Also good hotdogs!! Quite frankly, after going to Wendy's, I appreciate Five Guys so much more. Spend more and be more satisfied. Damn, even Maccies has gone up in my opinion compared to Wendy's.

Great customer service. Good food.

Missing bacon on the cheese and bacon burgers!

the best in Chelmsford expensive but worth it in my opinion

Food arrived warm and on time :). Thanks!

The burgers were ok but the chips were obviously just reheated, but the issue we have is that the bathrooms were disgusting and lacking in cleanliness, if I’d used the bathrooms before I had eaten I wouldn’t of stayed, that’s not just a busy day that’s from weeks, overpriced food without the cleanliness other main burger places have, will not be going back

chips cold due to being next cold drink and driver couldn't find house despite numbers clearly on house

A great burger, customised to my liking and lots of cajun chips! Made only better as I didn't need to remortgage the house because business expenses covered it...what a delightful and tasty treat!

It's good just A bit pricey for what it is

For 1 burger and chips felt it could of been cooked and delivered quicker. The quality of the food though was outstanding

Andre was so helpful and amazing with superb customer service skills and a friendly smile, I will definitely be coming back !!

Good quality food friendly staff

Forgot my mayo so chips were very dry

Clean, very friendly service taking my order.

Always wanted to try one of these. Cheeseburger with bacon, fries and strawberry milkshake £24.95...for one person this price is ridiculous. Food ok, but I won't be going back when Wendys opens three doors down (Chelmsford)

I was served by Youssra and she makes fantastic suggestions i tried a milkshake she suggested and it was the best milkshake ever!! Service was very friendly and entertaining loved it!!

This is a burger chain. Not like any other chain as I haven't seen another that keeps you burger in tinfoil to keep warm. 15 different toppings free on top of what you order. My bacon cheeseburger was £11.95 and chips were £4.95, so pricy but of good quality

very nice and tasty food, always nice burgers

Always clean, like gleaming clean, staff are attentive and food is very quick! Amazing quality food.

Food was good as usual. Had to ask for the table to be cleaned but that was done instantly. Good milkshakes to.

The customer service is superb, very friendly & professional, on top of the fantastic quality & quantity of food. Even though I only ordered a small meal, it was both delicious & extremely filling. I highly recommend this restaurant for a spot of lunch.

Stopped by for milkshakes and discovered a delightful surprise - complimentary perfectly salted peanuts! Paired them with a peanut butter milkshake and a salted caramel shake. Despite initial skepticism about size versus price, they turned out to be surprisingly filling. The peanut butter shake leaned more towards salted caramel due to honey-roasted peanuts, but the salted caramel one was spot-on. Shoutout to the manager—an enthusiastic pro. Next mission: burgers. 'Toast' and 'GBK' might have the upper hand on peanut butter shakes, but overall for me, a tasty experience. Looking forward to round two!

Absolutely brilliant five guys venue. Very clean and fast service. Nice staff and the food as brilliant as always. 🍔🍔🍔 had the biscoff pistachio and salted caramel as my milkshake combination and honestly was very nice (always try and different combination whenever I go into a five guys establishment peanut butter, salted caramel and chocolate is also good)

Order was incomplete. no milkshake

Warm hospitality and amazing service from Michelle. After having issues ordering online and calling the store, they've been more than great to make sure my order was correct. Recomend for a great burger any day of week 👌

I'm a vegetarian, so I only ever have the vegetable burger and fries but they have always been so tasty. Love this premises and all of the literature on the walls.

Thanks very much for bringing my dinner

My first visit to a Five Guys. The server was helpful when I said this is my first time. Went through the menu and the options with the 15 'free' toppings. I'd have preferred my meal and drink all came at the same time as drink was first then 7mins later the food. The meat in the burger was clearly different to other burger joints and very nice with a noticeable beef taste and less pulped texture. Usual picture doesn't fit the reality though; not enough salad added. The fries were very nice, if a little too salty, and plenty of them; apparently the potatoes were from Cheshire and skins left on. The strawberry milkshake was meh. Not the strongest flavour and it had the 99 flavour you get from the ice cream van, which I like but would have thought the flavouring should have over-powered that. Not too thick but still not a 'milkshake', ie milk and flavouring. The whipped cream on top was a treat at the end. I wouldn't rush back, especially for the cost.

Cold because the driver done 2 deliveries

We got a takeaway with 2 milkshakes, 2 fries and 2 burgers. Milkshakes were nice but not the food. The fries were so salty we threw them away and the burgers were disgusting. So greasy and fatty. Don't think they were a mistake just think that's the way they are at five guys. They were so greasy that they made us feel sick. We threw them away too. All for £45, total rip off. Won't be going back rather have a wrap from the supermarket.

I have visted Five Guys quite frequently throughout the years and always leave feeling satisfied. However me and the Mrs came in a few days ago and Connor recommend adding a patty for a little added fulfillment to my grilled cheese sandwich, I asked to add some bacon and some other toppings and safe to say that's probably now my top go to for a lighter meal! Always glad to see the staff know their way around the menu and keeping the place clean and tidy. Thank you again to Connor for the recommendation!

I was given time of delivery and when it needed to be delayed informed in good time food is always good quality and well recommended

Burgers were cold and soggy when they arrived and the chips were far too salty. Far below Five Guys's normal quality.

Ordered bacon cheeseburger with lettuce ketchup tomato etc. got this overcooked plain burger. Yum 🙄.

Excellent love the milk shakes. Fries are wow!!

Burger had mushrooms in I’m not able to eat them as I have a allergy thanks

Food was stone cold for some reason and these aren’t nice cold. In the bin it went. Waste of money. Shame used to be so good here

I expected some great food quality and taste I even found a tread in my stupid burger Come on five guys !!

Complete wrong order, impossible to call and get through to resolve

All good but, They’ve sent the wrong milkshake flavour.. I really wanted to try their new pistachio flavour but received peanut butter instead

AWESOME - great taste large portion

Absolute joke, driver delivered to the wrong address, was given no food or refund despite driving down to the resturant, also could not contact resturant prior to driving down there, both parties at fault and neither wanted to accepted the blame.

Food arrived bang on time. Nice and hot. Lovely. Will definitely order again!

Expensive in a word..bought 2 portions of chips 4 burgers and 4 drinks..£76. Really?? For Burger and chips!!!

You always know you're in for a great quality burger at Five Guys, everytime I've been I've always been given a hot, juicy and fresh tasting burger. While there is no denying it's on the expensive side, there really is no beating that fresh burger taste you can't get at many other fast food burger places! I love the fact you can add as many or as little burger toppings as you like, and sauces are included in the price (as they should be!) The fries are so tasty, I only ordered a small but I could barely finish them they give out so many, definitely not complaining about that though! The milkshakes are also very good and definitely worth a try, even if they are almost £6 each! You could even have a bacon milkshake if you are daring enough, although I'd fully recommend the oreo! Staff were very friendly as well and although it does take a little longer to get your food than McDonald's for example, it is nice knowing your burger has been freshly made and being able to see it prepared infront of you! Overall, you're getting great food and a great service which is reflected in the price tag, but it is definitely worth a try if you haven't had it already!

Delicious as always from here. Pricy, but worth it for the much better quality food.

They forgot the cheese from my burger

Amazing delivery knew to be quiet as my kids were asleep upstairs 100% amazing!!

Great food and great place. Their milkshakes are a must try. I get chocolate, banana and salted caramel and its the most delicious thing eveer. I wish they had halal food.

Burger had cheese on when not ordered

Burgers where at the bottom of the bag and were squashed and separated. Bun was soggy. Chips were cold

I wasn’t given my full order and it was cold

Really poor quality of toppings. Like a broken piece of bacon. No sauces. Really slap dash. It impressed at all.

Not set up for deliveries, no proper packaging, burgers in foil, fries in a bag and all squashed and congealed together. Burgers very dry, no salad. Won't be back.

Chips were undercooked and soggy and the burger was over cooked. Both were cold also

Not impressed at all! Missing burger!!

First time I have had a Five Guys TOTALLY AMAZING FOOD!

The food was good but I was delivered the wrong food, I had someone else’s food.

Was nice came quick chip a bit cold apart from that was good

Very speedy delivery! Thank you so much!

Soggy burger and chips for £65 never again

It’s nice I don’t mind it at all it’s way better then McDonald’s or Burger King only thing that’s an issue is it really is over priced but you get tuns of fry’s and the double bacon cheeseburger is delicious! But just that will run you £20

Five guys forgot the mayo but apart from that was all good.

Absolutely delicious! I had the the lettuce wrap as I’m on a low carb diet.. It was sooo nice! Thanks 5 guys.. It will be my go to for a burger.. 😋

Not good value for money tho food and service was great

Chips wasn’t fresh & cold ! Burger & shake was outstanding good as always …. Quick delivery ..

Ordered a cheese burger and a regular hamburger and received 2 cheese burgers only issue with that is that my partner is lactose intolerant and can not eat cheese One burger wasted and had to order something else

The food was abit cold I’d needed 20 seconds in the microwave wen I got it but it was delicious only other down side is the price it’s quite expensive for what you actually get but the food is nice

First Five Guys meal. Great food, will order again.

Love five guys can't go wrong. Need to work on insulation of food so it's not luke warm

Good burger, and huge portion of great fries

Order sat at the restaurant with a status of 'Driver at the restaurant' for over an hour. Restaurant was incredibly slow.

The burger patties were well done and dry, the chips cold are for a £15 burger meal i would say it was very poor quality for the money. On positive was Very quick delivery !!

I paid for a hot dog I never got, and the burger was plain but it was okay!

Ordered a hot dog and shake, the shake is missing