McDonald's in Chelmsford

Late and driver didn’t even bother to deliver my foof

The delivery driver was lost. And then refused to bring the order to me as he was driving and waiting for so long . I have freezing cold food and my drink spilled

Absolutely shocking service, food eventually turned up over 1hr after estimated arrival, which was freezing cold, and only partial refund offered

Was waiting at the restaurant for the order to be “prepared” for ages and arrived within a very short space of time stone cold!!!

food was ice cold and inedible, didn’t even get refunded, waste of time ordering from here

Missing items. Ordered two Minecraft meals specifically for the toys and sauce and didn’t get any of these in my order.

food cold cke flat, very disappointing

Delivery time kept being changed for half an hour when it did arrive it was all cold and the milkshakes were even melting ….. NOT HAPPY AT ALL COMPLETE WASTE OF MONEY

Order 1 hour 15 minutes overdue / late and still not here Website phone number constantly engaged so cant communicate Extremely bad

Lovley delivery however i was missing items and my drink was soft

food was freezing cold not what I needed after a 12hr shift the delivery time kept going up

the chips were stone cold, the chicken selects were cold, and by the time the food arrived i wasn’t even hungry anymore!!! absolute rubbish!! and the app wasn’t even working just kept telling me my driver was still at the restaurant and my delivery time was getting more and more delayed and then the driver showed up like what??? make an app that works!! and also get your drivers to not deliver food freezing cold

FOOD NEVER DELIVERED CHANNEL FROZEN 0 STAR

Double check your orders before you leave. This branch has an abysmal success rate.

Originally was told it would be here between 6:40-7:10 it ended up arriving at 7:50 . My order said they couldn’t find a driver to deliver the food. I waited almost an hour and a half as I ordered it around 6:20pm.

It’s macdonalds don’t get over excited

Deliverer was rude, judgemental and condescending with little to no respect whatsoever.

Really good service. Was delivered in good time and well presented. Was hot and fresh! Thank you McDonald’s West way!

Missing all the fries out of 5 meals

I came to this mcdonald’s with my friend who is severely deaf and she couldn’t hear what the workers were saying and they were giving her weird faces and being rude. will not be coming back here again. They are discriminating deaf people in 2025? seriously? Disgusting behaviour! They should be ashamed.

Food was fresh and hot which is normally not the case for McDonald's. The kids also loved the outside play area

delivery was good, food was cold and soggy

Fast service.Good for quick stop

very good efficient delivery, friendly nice deliverer

Today's delivery was perfect. on time and it was all there for a change.

complete incompetence always missing items from orders never have milkshakes on the menu chips not even cooked still part frozen absolutely shocking service

Food stone cold and took nearly 50 mins if not longer just to prepare which I doubt!

Was hot which was lovely and makes a change, I’ve had my breakfast and now I’m ready for my long day ahead at work

given that it was past midnight food was warm etc a big 👍

The drink had leaked and food was freezing cold and delivery driver was rude

Cannot fault anything of today's order

Kelly is the best. She helped me so much in resolving my issues after the Uber eats delivery driver ruined my order. Thank you Kelly

Food was cold and chips went sweaty as clearly they had been sitting in the driver's bag for a long time. The driver didn't click that he had picked up our order until he was at my door. Given the long wait for our food we believe he was doing other orders on other delivery apps as well

Can't the delivery guy but half the

Bathroom was a bit dirty and had a quick service and the mc flurries are amazing and I wish to go again. I had a big mac and it was so good, the atmosphere was not that good.

They missed off a item. Once again. Always happens

Both coffees were spilt and empty

One Asian girl who’s works on drive threw is very rude

took an hour to delivery. although only being 5 minuites away. food came cold and soggy.

Very poor service and quality of food terrible freezIng cold

food is freezing took a whole 2 hours to even get delivered. missing 20 chicken nuggets and curry sauce came with ketchup sauce which kids are serverly allergic to and drinks came half empty. want refund.

Food was almost an hour and cold

The Coke I ordered had spilt in the bag and the delivery person still tried handing me it as if it hadn’t happened. My food is soaking wet and I refused to accept the drink. Absolute shambles.

Originally said delivery 17:20 arrived 17:50 and cold

Terrible so Terrible service is a joke food is never hot and had no coke zero for 3 months now

30 mins late and the food is stone cold

On February 21, 2025 at 10:10 I went through the drive-thru to order a Happy Meal and a burger meal. They asked us to park in the waiting bay because they would bring my order out to us. I waited for more than 20 minutes, but no one came to deliver the order. Eventually, I went inside to ask about it, and the staff had put my order aside and forgotten about it. I ordered a Happy Meal with a toy, but I ended up receiving a book instead. My kids were also disappointed. Additionally, they did not provide any napkins for the drive-thru takeaway order, which is completely unacceptable. Customer service-wise, the lady who took my order was very helpful, but the overall experience was disappointing.

Missing items AGAIN! I can't remember when they got an order correct

Yet again part of our order is missing.

Just wanted to shout out the amazing service i received from a Liam, what a kind young man, he was very helpful at the kiosk and even provided me with milk when over staff members ignored me and told me there wasn’t any available. made me feel much better and brought our food over very quickly. Thank you!

Straws, dips, deserts all missing as per usual. Never been able to have a correct order with all the correct items purchased.

Some of my food didn’t turn up and it was cold and there was water spilt all in it

Orderd food for my family at the drive through, they repeated it to me at the first window before a paid....it was then repeated again to me before it was handed to me....cut it short the drinks was the only thing that was correct

Promised delivery for 1930, at 1910 got a message “courier at restaurant”, which reminded unchanged for 30 minutes. As I had to go out at 1950, tried to ring the restaurant 5 times, but didn’t get a reply. At 2000 got a call on my mobile, to say courier was trying to deliver food. Clearly id already gone out, he kept asking for a delivery code, but I refused to give it, as no doubt the system would then say, I’d receive my food

McDonald’s coming in clutch again

made this order at 5.30, didn't get it until 7.30, food was cold and items missing.

not good all the chips are cold and not cooked

The last 2 times I've ordered from here there are missing items. it's a joke

food wasn't correct had 3 customised burgers messed up food was cold kids never ate what a wast of 30 pound

Great today, all good fresh and hot

Only time this place is good is right early in the morning when the nice older ladies are working. They can’t keep track of the drive through, it’s one of those split ones and instead of doing it right they’ll skip you and do 2 in the same lane sometimes. Waste of time. They also can’t seem to put a burger together for the life of them. Always sloppy. I’m not coming here anymore, too many chances, and9/10 times they don’t even understand you so you get the wrong order or they miss stuff. Get a grip.

The lady ordering my food was lovely. Very kind lady thank you so much

food was cold and miss 3 items

the app said the courier was at the restaurant for 30mins - no - he was doing other orders before mine which means food cold and milkshake sloppy, drink tepid . that's the problem I've already tipped

The food was cold and the bag it came in disintegrated in my hands

The chips and nuggets were fresh. Place was clean. Comfy seats upstairs. No milkshakes available and thats what i wanted to order. They gave the wrong iced drink. Slow service even though not very busy. Nice children's play area.

We ordered 3 meals from Macdonalds in west way , all 3 burgers and all the chips were freezing cold. And now they are trying to refund me £5.71 !! Are you serious each meal cost more than that, who makes these numbers up. Not happy.

Ordered large chips and all were only half full and all food was cold

food freezing cold yet it's 2 min drive from my flat.pay ridiculous delivery fees and u complain and get 2.34 back food stone cold yeah great service not

American employee on the floor was excellent. The best member of staff I’ve met in all my years of coming to McDonald’s. Friendly, professional and very helpful.

Worst mcdonalds I have ever been to. Staff are so slow and often get orders wrong, leaving out food or just getting the wrong order or completed. Chips are cold and barely cooked or salted.

Someone else took my order but I thought you needed a code before you can hand it over

drink half empty all over my food wet straw

The food is sooo poor man I live 2 mins down the road how can it come cold honestly this McDonald’s is the worst In Chelmsford

Good was fine but Sauce not delivered again! 70p wasted

For the first time we hd the wrong food brought to us!!

Ordered the food at 7pm it ended up coming at 9 pm and it was cold.

Order took 2 hours. App said courier was there over hour. When delivery arrived courier said waited restaurant 15mins. Food was stone cold. Inedible, especially as feel been sat for nearly 2hrs and could now have been spoilt with bacteria

Ordered a share box that come with condiments (sauces) only for it to be delivered with not a single one out of 4. This McDonald's has been shight for some time now it's a joke. The most easiest job on this planet and they can never f get it right.

Took an hour and a quarter to show up. Was cold

drinks knocked over driver went everywhere before here, order wrong and the food is freezing cold

Asked for no sweet barbecue sauce, but got no cheese instead

Awful food,,, wait ages... when are people going to stop eating at this place. Last time ever eating mcds for me

Good McDonald's, but it's amazing that every customer must bring at least 2 cars for lunch. They need to find out who is using their car park, as it's hard for their own customers to park!

no dips with order, very disappointed

Early start drive through he asked at the window what do you want ! Rude and not paying attention missed two items from my order had to take a second payment for them . Got to second window asked the next guy are the two extra items in the bag he said yes and when I got back one was missing . Mac Donald’s you are now officially the worst at what you invented ! Well done .

The Oasis was delivered in a cup while I expected it to be in a bottle. The delivery time was not necessarily late, but it took too long since I placed the order.

my sons got autism and is fussy with food asked for burger with just cheese and ketchup no pickes or onions and they literally ALWAYS mess it up 😞

Drinks had leaked everywhere, dripping out of the bag. Food was cold, was sent back with the driver, was told replacement would be delivered, but never turned up. Will not be ordering again!!

Parts of food missing along with a whole happy meal. Drink had spilled everywhere in the bag with milkshake and coke leaking all over the house. Food bag was ripped open and I didn’t wanna eat it as didn’t know why it was open and bits missing. I went to the McDonald’s where it was purchased and they said they would not replace it as it’s a just eats problem, so I had to pay for another order.

After waiting nearly 2 hours from when I placed the order. It finally arrived as was an entire meal and a portion of fries. No impressed and want money back for this please!

Live locally in Chelsmford and this place has really gone down since it opened. I’m not one of those people that complain if they leave pickles in the burger if I asked for them out or get upset when the milkshakes/ice cream machines aren’t working; but the general service both ok the food side and the customer service side is just terrible. I’ve used it many times coming home from work and I understand you’re getting what you pay for being it is McDonald’s (cheap, fast food) but the amount of times the person over the headset has got my order wrong is just ridiculous. Wrong burgers, no fries, wrong drink, trying to get me to pay for an order that wasn’t mine, the list is extensive. I can only assume that this place has been bought by a 3rd party franchise owner and this person just couldn’t care less about this location. Would try the McDonald’s closer to beaulie park if it’s on your way, don’t expect much from this place, and that’s harsh considering it’s McDonald’s.

This order was fine but another order got cancelled for fancy fry and i didn't get a refund basically you have stolen my money and i want it back please

Stone cold food, said 10-25 min delivery time was well over this driver didn't have a heatproof bag

Decided to eat in because it's always better. But it definitely wasn't. Stone cold burgers fries missing flat drinks that tasted of nail Polish remover. All the staff looked miserable. Never had a bad McDonald's until today.

food took almost 2 hours to arrive, due to this everything was cold and couldn’t be enjoyable at all. I’m very shocked to say that I had also looked back onto my camera to see that the delivery driver was spitting flem at my front door several times

Had to go back as forgot items in my order and chips where terrible

Half the order missing again, every time we order there is always something missing

Food always coming cold, forgetting sauces which are paid for, drink was completely spilt in bag, honestly all these McDonald’s chains are slacking, and only get offered £5 refund on £25 plus order what a joke

Our food arrived on time and was hot, excellent service