McDonald's in Chelmsford

Double check your orders before you leave. This branch has an abysmal success rate.

It’s macdonalds don’t get over excited

I came to this mcdonald’s with my friend who is severely deaf and she couldn’t hear what the workers were saying and they were giving her weird faces and being rude. will not be coming back here again. They are discriminating deaf people in 2025? seriously? Disgusting behaviour! They should be ashamed.

Food was fresh and hot which is normally not the case for McDonald's. The kids also loved the outside play area

Fast service.Good for quick stop

Kelly is the best. She helped me so much in resolving my issues after the Uber eats delivery driver ruined my order. Thank you Kelly

Bathroom was a bit dirty and had a quick service and the mc flurries are amazing and I wish to go again. I had a big mac and it was so good, the atmosphere was not that good.

One Asian girl who’s works on drive threw is very rude

Terrible so Terrible service is a joke food is never hot and had no coke zero for 3 months now

Just wanted to shout out the amazing service i received from a Liam, what a kind young man, he was very helpful at the kiosk and even provided me with milk when over staff members ignored me and told me there wasn’t any available. made me feel much better and brought our food over very quickly. Thank you!

On February 21, 2025 at 10:10 I went through the drive-thru to order a Happy Meal and a burger meal. They asked us to park in the waiting bay because they would bring my order out to us. I waited for more than 20 minutes, but no one came to deliver the order. Eventually, I went inside to ask about it, and the staff had put my order aside and forgotten about it. I ordered a Happy Meal with a toy, but I ended up receiving a book instead. My kids were also disappointed. Additionally, they did not provide any napkins for the drive-thru takeaway order, which is completely unacceptable. Customer service-wise, the lady who took my order was very helpful, but the overall experience was disappointing.

Orderd food for my family at the drive through, they repeated it to me at the first window before a paid....it was then repeated again to me before it was handed to me....cut it short the drinks was the only thing that was correct

Only time this place is good is right early in the morning when the nice older ladies are working. They can’t keep track of the drive through, it’s one of those split ones and instead of doing it right they’ll skip you and do 2 in the same lane sometimes. Waste of time. They also can’t seem to put a burger together for the life of them. Always sloppy. I’m not coming here anymore, too many chances, and9/10 times they don’t even understand you so you get the wrong order or they miss stuff. Get a grip.

The chips and nuggets were fresh. Place was clean. Comfy seats upstairs. No milkshakes available and thats what i wanted to order. They gave the wrong iced drink. Slow service even though not very busy. Nice children's play area.

We ordered 3 meals from Macdonalds in west way , all 3 burgers and all the chips were freezing cold. And now they are trying to refund me £5.71 !! Are you serious each meal cost more than that, who makes these numbers up. Not happy.

Ordered large chips and all were only half full and all food was cold

food freezing cold yet it's 2 min drive from my flat.pay ridiculous delivery fees and u complain and get 2.34 back food stone cold yeah great service not

American employee on the floor was excellent. The best member of staff I’ve met in all my years of coming to McDonald’s. Friendly, professional and very helpful.

Someone else took my order but I thought you needed a code before you can hand it over

Worst mcdonalds I have ever been to. Staff are so slow and often get orders wrong, leaving out food or just getting the wrong order or completed. Chips are cold and barely cooked or salted.

drink half empty all over my food wet straw

The food is sooo poor man I live 2 mins down the road how can it come cold honestly this McDonald’s is the worst In Chelmsford

Good was fine but Sauce not delivered again! 70p wasted

For the first time we hd the wrong food brought to us!!

Order took 2 hours. App said courier was there over hour. When delivery arrived courier said waited restaurant 15mins. Food was stone cold. Inedible, especially as feel been sat for nearly 2hrs and could now have been spoilt with bacteria

Ordered the food at 7pm it ended up coming at 9 pm and it was cold.

Took an hour and a quarter to show up. Was cold

Ordered a share box that come with condiments (sauces) only for it to be delivered with not a single one out of 4. This McDonald's has been shight for some time now it's a joke. The most easiest job on this planet and they can never f get it right.

drinks knocked over driver went everywhere before here, order wrong and the food is freezing cold

Asked for no sweet barbecue sauce, but got no cheese instead

Awful food,,, wait ages... when are people going to stop eating at this place. Last time ever eating mcds for me

Good McDonald's, but it's amazing that every customer must bring at least 2 cars for lunch. They need to find out who is using their car park, as it's hard for their own customers to park!

no dips with order, very disappointed

Early start drive through he asked at the window what do you want ! Rude and not paying attention missed two items from my order had to take a second payment for them . Got to second window asked the next guy are the two extra items in the bag he said yes and when I got back one was missing . Mac Donald’s you are now officially the worst at what you invented ! Well done .

The Oasis was delivered in a cup while I expected it to be in a bottle. The delivery time was not necessarily late, but it took too long since I placed the order.

my sons got autism and is fussy with food asked for burger with just cheese and ketchup no pickes or onions and they literally ALWAYS mess it up 😞

Drinks had leaked everywhere, dripping out of the bag. Food was cold, was sent back with the driver, was told replacement would be delivered, but never turned up. Will not be ordering again!!

Parts of food missing along with a whole happy meal. Drink had spilled everywhere in the bag with milkshake and coke leaking all over the house. Food bag was ripped open and I didn’t wanna eat it as didn’t know why it was open and bits missing. I went to the McDonald’s where it was purchased and they said they would not replace it as it’s a just eats problem, so I had to pay for another order.

After waiting nearly 2 hours from when I placed the order. It finally arrived as was an entire meal and a portion of fries. No impressed and want money back for this please!

Live locally in Chelsmford and this place has really gone down since it opened. I’m not one of those people that complain if they leave pickles in the burger if I asked for them out or get upset when the milkshakes/ice cream machines aren’t working; but the general service both ok the food side and the customer service side is just terrible. I’ve used it many times coming home from work and I understand you’re getting what you pay for being it is McDonald’s (cheap, fast food) but the amount of times the person over the headset has got my order wrong is just ridiculous. Wrong burgers, no fries, wrong drink, trying to get me to pay for an order that wasn’t mine, the list is extensive. I can only assume that this place has been bought by a 3rd party franchise owner and this person just couldn’t care less about this location. Would try the McDonald’s closer to beaulie park if it’s on your way, don’t expect much from this place, and that’s harsh considering it’s McDonald’s.

Stone cold food, said 10-25 min delivery time was well over this driver didn't have a heatproof bag

This order was fine but another order got cancelled for fancy fry and i didn't get a refund basically you have stolen my money and i want it back please

Decided to eat in because it's always better. But it definitely wasn't. Stone cold burgers fries missing flat drinks that tasted of nail Polish remover. All the staff looked miserable. Never had a bad McDonald's until today.

food took almost 2 hours to arrive, due to this everything was cold and couldn’t be enjoyable at all. I’m very shocked to say that I had also looked back onto my camera to see that the delivery driver was spitting flem at my front door several times

Had to go back as forgot items in my order and chips where terrible

Half the order missing again, every time we order there is always something missing

Food always coming cold, forgetting sauces which are paid for, drink was completely spilt in bag, honestly all these McDonald’s chains are slacking, and only get offered £5 refund on £25 plus order what a joke

Our food arrived on time and was hot, excellent service

How thick are McDonald employees. How hard is it to follow a list. Items missed and wrong item sent. What’s worse it no refund from just eat even though I had photo evidence of wrong item. Absolutely shocking and shameful service all around

The slowest fast food restaurant. Waited 25 mins for order and it took 3 different staff members before I received my order, obviously deliveroo get priority 🙄

Food was damaged juice was all over the food couldn’t eat it as it was ruined

So I ordered food from here last night at 9pm the order didn't arrive until 10. I ordered 1 big tasty meal with bacon 1 big mac 1 happy meal for my child all as well as a chicken share box with some free nuggets that came with the order. The fries were stone cold, the burgers were horrific, and the drinks were spilt in the separate bag the next day [today]. I am now suffering from diarrhoea. Inexcusable.

Our food was delivered on time and was hot

Standard McDonald's great for a fast food fix

There is a big seating area upstairs with sofa's. Great stuff.

Horrible cold 2 hours later I struggled with a eating disorder stone cold food with half the food missing 😭

Not sure what’s happening at McDonald’s but nothing got messed up. This is gonna be my subject of conversation all over Christmas

items missing from my order again, it's everytime I ordered from hear something is gone

We received a much better service than we did with Uber Eats

The delivery man made me feel scared

mcdondalds didn’t put cup holder in bag coffee spill

food was cold , the drink was 3 quarter full the rest was in the bag , ice had melted coke warm

Excellent Hot Food delivered quick Christmas Miracles do happen

Did NOT even receive the food! It says delivered but not to my address. Which is very bizarre considering they have codes now that they have to ask for! Not happy….

Order through Deliverroo. Food was freezing cold. Called up Chelmsford Westway Mcdonalds. The manager was very rude. She said she refused to send us new food and refund us. She blamed the driver. Took driver 5 mins to get to us. She said that the food couldn't be cold from them.

Got the wrong order. I ordered over £25 worth of food and I got delivered one chips and 2 cheese burgers. Abysmal!

Rubbish yet again missed items from the order ! How hard is it to read an order and fill it correctly.

actually didn’t give me 2 of the burgers.

this probably won't go up but tell your staff to go back to little school so they can read and maybe country properly. missing items again.

Food arrived stone cold the cheese even in the burger wasn't even melted it was that cold. Chips were soggy and stone cold. requested refund and reason because it was cold and Just eat told me they are unable to refund me or compensate me on the ice block of food that I received

didn't know macas delivered this late

Chips half empty and cold. Paid for dips but missing

massive thank you to the lovely red head girl in the drive through - so so so lovely and had the most genuine apology when we had to park up. I don't know her name but I hope this gets back to her - merry Christmas to you too :)

This store is one of the best McDonald's I have ever seen! Always clean and fast food provided. I have seen their customer service is one of the best 👌 On the day off normally o go with the family and best calm place to spend upstairs, it's huge space there and quiet environment! Definitely recommend you to ahbe a look!

Hash brown inedible and freezing mc muffin and cold coffee

Great service good food ,very clean site with large carpark

Food arrived cold, following the driver's journey on the app he was going the scenic route along the A12 which he had no business driving along. There is a much quicker route through town. Driver couldn't find the address, claimed he phoned but I had no missed calls. He accused me of using the wrong number. Won't bother ordering again

Terrible order and food stone cold. Lettuce old and brown. I have a picture if I can send it.

Terrible service my delivery time was changed numerous times even called the store to see what was going on when it arrived food was so cold not fit to eat

delivery time changed numerous times food was cold when arrived

Ordered 5 chicken selects meal opened it after drive through and it was cheap nuggets

Delivery time kept getting later and later and food was lukewarm when it arrived. Not impressed.

Order was someone else’s and was stone cold

came on motorbike and all my drinks had leaked and stone cold

big mac chips and wrap missing

Yet again another disappointment, food shows up stone dead cold, I would refuse to give it to the foxes outside it was that cold

Unreliable delivery service, missing items. Restaurant has low quality control (even for McD), burgers are often messy and it's not a good experience. Not recommended.

Worsest service ever they had in 4 years not one order right

was pretty near stone cold when arrived, fries were all soggy

Every thing is stong cold and u off 4 pounds back i spent 20 pounds on food thats all blood cold what a joke....evenn the hot apple pies are colder than the coke......

Driver was rigging the tracking, delivery time kept change stone cold food, half filled melted mcflurry not good.

Waite not to long even for Christmas, need to check order as ours was wrong but food acceptable standard

Order correct and quite quick delivery time! Still hot when it arrived!

completely cold on arrival and took ages for delivery

Food was on time! Not hot but not cold, warm enough to eat. Gutted that they forgot the fruit bag though

there was onion in my burger, I asked for a burger with no onion and no pickles

Order was not delivered!!! Appalling service

photo one is what they tempt you with. The other two photos are the reality. I should report them to advertising standards. Sold a pup , misleading not even close. I would even go as far as to say a right pxxs take a liberty Just plain wrong, you should get what is advertised, not something that bares no resemblance .

It shouldn't take 1hr15mins to get 3 items of food from McDonald's that is a 4minute drive away. It was not the couriers fault as he was at the restaurant waiting for a while. McDonald's need to get their act together as the food was cold when it arrived

Great delivery and food was lovely, better still my coffee was intact didn’t spill a drop 👍🏻