McDonald's in Chelmsford

mcdonald's forgot my chicken burger

Food freezing cold and delivered in a Waitrose bag completely unacceptable

I ended up having a wrong burger. Really ? !!!

Part of order missing otherwise great

Drink spilt and ruined all the food

Originally told it would be delivered at 10:30. Order finally arrived at 10;55 (25 minutes late) and cold

Usually the food is just warm but last night it was hot and very enjoyable

In time, fresh and nothing missing from the order. The latter being a rare occurrence when ordering from this restaurant.

Good courier delivered early, polite

once again this McDonald's proves to be the only one worth ordering from in Chelmsford. I always order late because of when I finish work and it always comes fresh, hot, with all the sauces and straws etc. Whoever runs this McDonald's, especially on PM shifts is doing a standout job. this is now the only McDonald's I ever order delivery from

lovely double cheeseburger with cheese, large chips 😋

Went through the drive through. Ordered on the app. Had to wait 5-10 mins but food was hot and as good as McDonald’s gets.

Chips were overcooked and hard, wrong dips sent.

Food cold & chips half cooked and half the amount of chips that you normally get in the box. Disappointing!! ordered for myself and my three grandchildren.

Enjoyed coffee still hot waiting time just little to long to wait

Typical maccy,no frills, adequate service,fresh food.Good seating, clean loos.

Usually drive thru, no problems whatsoever! Fast and efficient and 99.9% great service!

I couldn’t order for pick up when I live round the corner!!!!

Took ages to prepare it and didnt update the time until around 20 mins later

Don’t no go cold food stale chips disgusting

The plant based meal was not nice there was no sauce in it and no salad except a little lettuce and a slice of tomato not up to usual standards

food stone cold and drinks ice all melted

Ordered at 5.20pm the food arrived at 6.45! Food was stone cold! Shocking customer service! Was meant as a treat for my 9 and 7 year olds. Now have two crying children

£20 for stone cold food!! Not happy

it was a late order so you can kinda forgive the time. driver was good though.

Chips were cold and like rubber

Paid for dips and none again!!!

Ice cream melted cold chips and dips were missing

wasn't crying hot, chips were cold. didn't enjoy today

Was cold and was not pleasant to eat

Really nice place, and their food was awesome. The chips were hot and crispy. Nice and tasty meal. I will definitely recommend this McDonalds 👌

A two story place with drive through and seating. Our device was quick and food was good. Had wrap of the day with fries and coke drink. Plus an apple pie.

YOU FORGOT MY CHEESY GARLIC DIPPERS IN MY DELIVERY IM SO UPSET

Half my food was miss not happy and my son was sad

The fish fingers happy meal s they don't look like they been cooked properly limp and soggy and they just fall apart I like them hard and chewy

Drive thru is a pain in the backside. Always get asked to park in the car park no matter how busy it appears to be. Once there wait times can be anything from 5 to 20 minutes and even then the food manages to arrive lukewarm. If you like milkshakes looks elsewhere, as I don't think I've ever known the machine to be working. Other than that it's awesome 👌.

Late and driver didn’t even bother to deliver my foof

Very bad service from a Indian/Pakistani woman wathever she is I been repeating what food I want and she didn’t care what I was saying and I asked her if she listened what I was saying and I went to the window where she asked me why I am rude and she won’t serve me and this is not the first experience with her even when she serve the food at the window all the time she even doesn’t give me the drink or the chips . I don’t recommend at all going there after 10pm when she’s working

The delivery driver was lost. And then refused to bring the order to me as he was driving and waiting for so long . I have freezing cold food and my drink spilled

Absolutely shocking service, food eventually turned up over 1hr after estimated arrival, which was freezing cold, and only partial refund offered

Was waiting at the restaurant for the order to be “prepared” for ages and arrived within a very short space of time stone cold!!!

On this visit it was okay despite there being 6 restaurants located here now there all about the same.

First my discount deal didn’t work, so I asked politely why it could be, got serving only said he doesn’t know, I asked if I could ask manager the same thing, I was completely ignored, he didn’t call, manager didn’t show. Food was rather cold, maybe because I asked for brown sauce which could be less popular than ketchup, but not all bad. The ketchup from the condiments station wasn’t the same one other McD restaurants are using, absolutely different flavour, no sweetness, very sour, probably some cheap substitute.

food was ice cold and inedible, didn’t even get refunded, waste of time ordering from here

Missing items. Ordered two Minecraft meals specifically for the toys and sauce and didn’t get any of these in my order.

food cold cke flat, very disappointing

Delivery time kept being changed for half an hour when it did arrive it was all cold and the milkshakes were even melting ….. NOT HAPPY AT ALL COMPLETE WASTE OF MONEY

Order 1 hour 15 minutes overdue / late and still not here Website phone number constantly engaged so cant communicate Extremely bad

Lovley delivery however i was missing items and my drink was soft

food was freezing cold not what I needed after a 12hr shift the delivery time kept going up

the chips were stone cold, the chicken selects were cold, and by the time the food arrived i wasn’t even hungry anymore!!! absolute rubbish!! and the app wasn’t even working just kept telling me my driver was still at the restaurant and my delivery time was getting more and more delayed and then the driver showed up like what??? make an app that works!! and also get your drivers to not deliver food freezing cold

FOOD NEVER DELIVERED CHANNEL FROZEN 0 STAR

Double check your orders before you leave. This branch has an abysmal success rate.

Originally was told it would be here between 6:40-7:10 it ended up arriving at 7:50 . My order said they couldn’t find a driver to deliver the food. I waited almost an hour and a half as I ordered it around 6:20pm.

It’s macdonalds don’t get over excited

Really good service. Was delivered in good time and well presented. Was hot and fresh! Thank you McDonald’s West way!

Deliverer was rude, judgemental and condescending with little to no respect whatsoever.

I came to this mcdonald’s with my friend who is severely deaf and she couldn’t hear what the workers were saying and they were giving her weird faces and being rude. will not be coming back here again. They are discriminating deaf people in 2025? seriously? Disgusting behaviour! They should be ashamed.

Missing all the fries out of 5 meals

Food was fresh and hot which is normally not the case for McDonald's. The kids also loved the outside play area

delivery was good, food was cold and soggy

very good efficient delivery, friendly nice deliverer

Fast service.Good for quick stop

Today's delivery was perfect. on time and it was all there for a change.

complete incompetence always missing items from orders never have milkshakes on the menu chips not even cooked still part frozen absolutely shocking service

Food stone cold and took nearly 50 mins if not longer just to prepare which I doubt!

The drink had leaked and food was freezing cold and delivery driver was rude

Was hot which was lovely and makes a change, I’ve had my breakfast and now I’m ready for my long day ahead at work

Cannot fault anything of today's order

given that it was past midnight food was warm etc a big 👍

Kelly is the best. She helped me so much in resolving my issues after the Uber eats delivery driver ruined my order. Thank you Kelly

Can't the delivery guy but half the

Food was cold and chips went sweaty as clearly they had been sitting in the driver's bag for a long time. The driver didn't click that he had picked up our order until he was at my door. Given the long wait for our food we believe he was doing other orders on other delivery apps as well

Bathroom was a bit dirty and had a quick service and the mc flurries are amazing and I wish to go again. I had a big mac and it was so good, the atmosphere was not that good.

They missed off a item. Once again. Always happens

Both coffees were spilt and empty

One Asian girl who’s works on drive threw is very rude

Very poor service and quality of food terrible freezIng cold

took an hour to delivery. although only being 5 minuites away. food came cold and soggy.

Food was almost an hour and cold

food is freezing took a whole 2 hours to even get delivered. missing 20 chicken nuggets and curry sauce came with ketchup sauce which kids are serverly allergic to and drinks came half empty. want refund.

The Coke I ordered had spilt in the bag and the delivery person still tried handing me it as if it hadn’t happened. My food is soaking wet and I refused to accept the drink. Absolute shambles.

Terrible so Terrible service is a joke food is never hot and had no coke zero for 3 months now

Originally said delivery 17:20 arrived 17:50 and cold

30 mins late and the food is stone cold

Just wanted to shout out the amazing service i received from a Liam, what a kind young man, he was very helpful at the kiosk and even provided me with milk when over staff members ignored me and told me there wasn’t any available. made me feel much better and brought our food over very quickly. Thank you!

Yet again part of our order is missing.

Missing items AGAIN! I can't remember when they got an order correct

On February 21, 2025 at 10:10 I went through the drive-thru to order a Happy Meal and a burger meal. They asked us to park in the waiting bay because they would bring my order out to us. I waited for more than 20 minutes, but no one came to deliver the order. Eventually, I went inside to ask about it, and the staff had put my order aside and forgotten about it. I ordered a Happy Meal with a toy, but I ended up receiving a book instead. My kids were also disappointed. Additionally, they did not provide any napkins for the drive-thru takeaway order, which is completely unacceptable. Customer service-wise, the lady who took my order was very helpful, but the overall experience was disappointing.

Some of my food didn’t turn up and it was cold and there was water spilt all in it

Straws, dips, deserts all missing as per usual. Never been able to have a correct order with all the correct items purchased.

Orderd food for my family at the drive through, they repeated it to me at the first window before a paid....it was then repeated again to me before it was handed to me....cut it short the drinks was the only thing that was correct

Promised delivery for 1930, at 1910 got a message “courier at restaurant”, which reminded unchanged for 30 minutes. As I had to go out at 1950, tried to ring the restaurant 5 times, but didn’t get a reply. At 2000 got a call on my mobile, to say courier was trying to deliver food. Clearly id already gone out, he kept asking for a delivery code, but I refused to give it, as no doubt the system would then say, I’d receive my food

McDonald’s coming in clutch again

made this order at 5.30, didn't get it until 7.30, food was cold and items missing.

The last 2 times I've ordered from here there are missing items. it's a joke

food wasn't correct had 3 customised burgers messed up food was cold kids never ate what a wast of 30 pound

not good all the chips are cold and not cooked

Great today, all good fresh and hot

Only time this place is good is right early in the morning when the nice older ladies are working. They can’t keep track of the drive through, it’s one of those split ones and instead of doing it right they’ll skip you and do 2 in the same lane sometimes. Waste of time. They also can’t seem to put a burger together for the life of them. Always sloppy. I’m not coming here anymore, too many chances, and9/10 times they don’t even understand you so you get the wrong order or they miss stuff. Get a grip.