Burger King in Chelmsford

Ordered food by just eat and took over 1hr and 35 min and stone cold

I would say the 5 pound burger meal are ok for the price but I have had rude customers services from this one guy but the rest of the staff team was fine

Top quality food, restaurant is always clean and staff are friendly too! Always a pleasant experience at Burger King Chelmsford would recommend to anyone!

The Doritos fried were not coated properly and chicken was clearly visible on 30% of the fries. When enquired about this to the staff their response was that the product is how it was served to us and they couldn't do anything about it. Even though this happened on a Sunday evening when there was no rush whatsoever in the store. The food presented was not up to the standards. This is Not expected from a food chain like Burger King who otherwise have very good standards.

This place is abit low grade some times it's nice but the 🍔 not that nice

Nice location, nice aesthetic place, clean and well-kept place, affordable products worth the price, fast and professional service. Good food worth the price.

Real disappointment, hadn’t had a Burger King for awhile and fancied an Aberdeen Angus meal, took 20 mins to get the food and when they got round to serving it was stone cold. They offered to make another one but I didn’t have another 20 mins to wait. Asked for a refund which she claimed to have done but when I asked for a receipt as proof she then had to actually do the refund. Bad bad bad.

This restraunt always seems pretty clean and tidy. Drinks machine is always missing flavours, can take a while to get your order. Quite expencive compared to it's rivals. Burger king seems to have lost its have it your way theam, there's not many options for adding and deducting from burgers, especially when ordering from the machines or the app for collection. Vegeteran options are limited. Veggie whooper/veggie chicken royal and that's it. And these 2 are vegan with no option to add normal cheese.

Always clean and plenty of room

Have come here multiple times before and the food and service is always solid, it’s often very busy so you have to wait about 5 minutes for your food. Overall pretty good for a fast food chain.

An easy access fir prams scooters wheelchairs. Plenty of space. Reorder screens. Waits pretty good.

I love a burger king. Food was hot, plenty of seating.

Very quick service very good very nice

I had a lovely meal, it was hot and tasty and staff were polite. I visited the toilets and they were immaculate. Great experience overall. Thank You

Sensory overload. Broken speakers upstairs which blast broke up music. Sounds as though the source of music is miles away. If the musical device won’t reach upstairs they should opt for no music at all instead of leaving customers ears haunted by the screeches from hell.

Can not stand the order screens you have to use to place your order, it's not just these one's for some reason they just will not work when I tap on them, had to go and order the old fashioned way. Them had trouble getting my drink as you have to use a tap screen yet again.

Wrong location build one in Maldon immediately or else we will never frequent your premises again

The tiniest burgers now, and at £7 wow wow. Time you meal it , its over a tenner.

Good food and really clean bathrooms so I say it's worth the money and wait

BK has really gone downhill. Pay an extra few quid and you get Five Guys, save a few quid and you get McDonald's. Both are substantially better. My whopper was so dry I damn near couldn't finish it but the final nail in the coffin is that mayo and BBQ sauce are now 30p each. After paying £11 I would expect a sachet of sauce to be included. I can't see any reason why I would go back to Burger King anymore.

Cheeseburger ain’t good chicken royal taste good

Great place to visit, lovely staff

Burgers were cold, coffee was disgusting warm, and the assistant was miserable, had a bad attitude and won't be eating there again.

Food wasn't great, burger was cold, staff not very helpful when i called to complain

Bacon was full of grille and chewy

The place was clean and the staff were doing their job, but I had to re order at the till as self service did not take the order for some reason. Cannot believe you have to get your own drinks now, soon we will be cooking our own food.

Clean, wheelchair friendly. Didn’t have to wait long for food.

Really enjoyable meal for Brunch, service was quick and accurate. Burgers were fresh and hot, fries well seasoned and tasty.

Absolutely terrible service. This is the second time we tried ordering with burger king chelmsford and never again. Half the food was missing and some of the items that did arrive were wrong. Rang to complain and got hung up on.

The food is nice and hot abit of a wait but it's well worth it

Defensive Mga!🤓Dirty Tables+Floor-Crumbs+Grime oil everywhere! Mga was fighting witha Customer as he was served Pork+he was a Muslim;Didnt believe Customer+Asked him for£3.69instead!Bludy Cheek!! I like the Native Indian looking younger lady she's nice n helpful:) CLEAN YA TABLES YA FILTHY ANIMALS - Mga only worried about stock count n money n NOT ABOUT CUSTOMERS HAPPINESS! Burger King? Burgler King, more like! got a pic I took might upload some point. cool tunes warm spacious fine to sit quietly alone n ponder life, write, be alone with thoughts, even though its in a cess pit of a quagmire surrounding me! :-) 4sun 3 mar 2024

Nothing to say, everything was as should be expected

Good place to get a quick bite but no parking

Love a whopper, eat and watch the world go by!

Food was good and staff was very welcoming

This has to be one of the worst burger kings to exist. Staff are rude and gormless. Manager is miserable. Restaurant tables are dirty. All the food was cold. Manger is unprofessional by giving cocky replies on people's reviews (doesn't make you look funny or good love you just make your restaurant look worse). Just a bunch of Uni/College kids.

I used Uber eats 😞 I got completely cold food an hour after I ordered melted ice cream for £22.78 complete rip off..don't use..😶 just noo. This part is for the apparent owners response...I did contact the appropriate people who told me to leave this feedback. Customers can order whatever they like, obviously 🤣🤣🤣 as a manager, you should know better than to reply with that 🤦‍♀️🤣🤣 seriously 🙏 the staff in that place

Tasty food, quickly made and served, I recommend this Burger King if you need somewhere to eat in Chelmsford!!

Very arogant staff always having issues unprofessional staff very long waiting

Would be nice if someone had time to clean the tables.

Nice food used the app and got my food half price. 🤩

DISGUSTING!!! Observed cook, scratching and picking at his ear and then go straight back to making my food (2 Whopper Meals and 1 Whopper). I politely asked Megan to ask him to wash his hands, and her attitude was appalling. Instead of making sure food safety was a priority, she instead threatens to refund me and not give me my food. She then continues to accost me, shouting at me across the restaurant, effectively taunting me to have an argument. I told her repeatedly that I am not here for an argument, but Megan was already in a mood with me and did not stop antagonizing me. After the 4th threat of refund, I had had enough and told her that if I had done something wrong, that she can call the police. No call was made. I had to go to another member of staff, who was of course not wanting to get in trouble from their manager but at the same time understood my complaint. He told me that he would take over from the current cook and make the burgers for me. For that I am extremely grateful. All in all, disgusting. If Megan has had a bad day, please tell her to not take it out on paying customers, especially after cameras can clearly see your cook picking at skin behind his ear. I am convinced that she and the cook need to go through more training.

Every table was filthy and the was food all over the floor. No body cleaned any tables or the floor the whole time we was there.

Spoke to them on the not helpfilull at all

Locked the doors at 8pm, despite the internet and the sign in the door clearly stating it was a 10pm closing time. Took a diversion from our route home to eat there, have had to go to McDonald’s instead - at least they can stick to their opening times and don’t close early because they can’t be bothered. Couldn’t even contact customer support because they don’t accept my literal email and phone numbers because they’re “not valid”. Afraid of feedback maybe? Hugely disappointed.

Popped in for a quick bit of food for dinner. We used some offers on the app to keep costs low, and part of the order included a Whopper each. We waited only a few minutes for the food, and used the digital drinks machine that’s controlled by your phone. Very cool! Unfortunately, the Whopper wasn’t very good; cold and limp and a bit tasteless. I’m hoping this isn’t a representation of the standard, and maybe the next one will be better.

Just the worst burger King there is! never been to one that only serves cold burgers... madness went to your Norwich site walked 15mins to the station and was still hotter than what you get at Chelmsford

You can't beat a good whopper at burger king

Nice food but the restaurant in need of a revamp.

Well, I'm a fun of BK food, never the service tbh. I'm glad you back in Chelmsford, but hey, sort out the time I get my meal from ordering, i don't wanna be standing there and everyone asking me, "have you ordered", guess what, I will reply them, yes mate, like two days ago

Today around 7.45 pm we ordered food and waiting to eat. Then when we were going to collect shift manger M..... said you can't eat now and we don't have enough staff. And she said I can refund.We got the refund and came back. Really bad customer service and her voice and tone was really bad. Never go there again...

Absolutely dissapointed with the service today. Ordered a takeout meal which was accidently placed on a tray, I told the lady that I asked for take out (I think her name was Joy) she looked at me with a miserable face and as she was bagging the fries she decided to grab the fries that fell out with her bare hands and put them in the bag. Absolutely poor service for a restaurant and shouldn't be visited if you care about hygiene.

Quick easy food with kids good free refill cups on a hot day very handy

Don't go here. The food is totally DISGUSTING. Even McDonalds is better. The chips are like KFC's version. The burger is not like the commercial and was totally DRY. The staff didn't bother cleaning up after people for the table and the floor. The toilet smelt like cinnamon.

Poooooorr service They said will not open at 10:00 And get me out from restaurant Never see rude service like this Restaurant is open at 10:00 0 star

It is very well laid out in the restaurant. The staff are very friendly and helpful. When ordering food you can do it via the electronic boards and at the till. Food is hot,fresh and comes out fast , no waiting about. You can refill your drinks as much as you want . There are lots of flavours to have its well worth every penny you pay. Lots of seats in the restaurant and there is a upstairs. I an very impressed with burger King I recommend going there .

I had the most amazing experience at Burger King the other day, there was a boy on front with black hair, must say what a gentleman!

Very testy burger quick service

I was so excited for burger king to come back to Chelmsford but this really is the worst store ever, cold burgers with uncooked bacon. What are they doing here microwaving everything instead of flame grilling?! Don’t waste your money here. Im sure the positive reviews on google are staff or bought reviews I cant believe so many people would give 5 stars.

Ate here for first time and last time . Service shocking . The staff were rude and then it all went very bad . My friend who was visiting us asked me to use the toilet . My body wrenched as I went in . After eating there I felt sick . I never complain as hence see my other reviews . Stay away .

Bit chaotic long wait for meal and cold when it turned up .......

Good food, very helpful young lady serving us..(84..and 85 yes young..enjoyed the experience

The employees move very slow and very rude. Besides, the manager defends them...very racist...a shame.

Varied menu, quick service by plesent and professional staff.

Lovely clean store , fairly friendly service. Fresh burgers and lovely refreshing slushy

I hadn't been to a burger king in years but was a bit disappointed by the food at this one. Can't say if it was this specific one or just bk in general but had a double whopper and it was a bit dry. Lacking sauce and the bun was dry and toasted. My brother had a doubke bacon cheese and said the same - lack of sauce and dry. It's a shame as I have find memories of bk from the past and this didn't live up to that. Probably won't go back, which is probably good for my waistline!

chelsmford branch is rancid! upstairs seating and toilets never open/ dirty tables and accessible toilet. waited over 20 minutes for vegan nuggets. please investigate and clear the place up

Chips were cold and burger was tiny, tasted like it had been zapped in the microwave. Staff looked as if they didn't want to be there. Would never eat here again and probably never try burger King e er again.

Dined in. Quiet during weekdays which is good if you don't want somewhere too loud.

I will always go to Burger King. Man, i love them burgers. Table i got was dirty, went to one of the staffs called JOY to give me something to clean and she said she will do it by herself. She ended up cleaning all tables and sweeping the floors. I like the service

Selected a double bacon cheese, somehow ended up with a burger in a plain bun. How can bacon and cheese be an option for a bacon cheese burger? Disappointed.

Service is non-existent at the Chelmsford restaurant. Staff are impolite and don’t care about anything. Food was missing from my order. The food was of shocking quality too. Not cheap either, defo not worth it. This particular branch looks like it was last decorated in the 90s (which ironically I will give one star for the nostalgia, though it’s a shame the food tastes nothing like it used to) I’m baffled as to how the Burger King brand still exists 2023, there’s literally nothing to enjoy about this place. Save your money and go to mcds or elsewhere.

I found that the food was just blergh

this site at 6:55 pm does not have to sell an ice cream! ??? Seriously ... Potatoes smaller than normal ... according to them they are regular sizes ... So how small are they? The machine without ice! Burger worse every day

By the time I got upstairs to eat my food it was cold, onion rings were soggy. Go Popeye's across the road

Experience was as expected in this type of venue

Prefer to Macdonalds and good service.

Had to wait a while whilst 4 delivery orders were collected-no apology given. Burgers were cold and whilst sitting at table a cleaner proceeded to slosh a mop around our table without telling us he was going to clean floor and stack chairs on tables which then fell off it was only 7pm it's open until 10pm not impressed

Absolutely amazing, they have so much respect the food amazing

Staff seem great. Used mobile app that felt like I'd prefer to go to the counter next time. Food ok Atmosphere not somewhere I'd stay for long

Had to wait 15 minutes for our fast food. More concerned in getting the delivery orders sorted that customers in the restaurant.

Food wasn't great and ended up unwell after eating here with our group. Wouldn't recommend this store unfortunately.

A very typical Burger King. Food made to order either at the kiosk or at the tills. A few negetives however, the tables and floor was extremely messy and dirty, however when I asked for someone to help.... instantly they arranged for someone to clean the lobby. This however isn't always their fault... half due to lack of staff... the other half due to the customers being complete slobs

The whopper meals were the best!

Long time since I've had a burger King, I probably won't be going back, food cold had to send burger back, wasn't good at all came back greasy, cheesy bacon chips not nice at all

Food cold. Small amount of staff very busy. Upstairs closed off. Everywhere looked like it needed a really good clean. We took one look at the toilets and decided to wait and go to another fast food restaurant close by. Other families were doing the same.

Good,but the cleanliness is not up to standard

Really filthy place, people needed on the floor.

Bad! Why is it evertime I get something from here it's either like warm or cold can anyone teach the staff how to heat up properly everything even the chips!!

Very tasty and nice ambience.Good customer service from the staff.

I've not had a burger king in a long time, I'd forgotten how tasty their burgers are. Popped in for lunch and it was empty, I'm not sure why, but everyone seems to go a few doors up to the golden M. I know Burger king is a little more money, but the taste and portion sizes are far superior in my eyes. Restaurant was clean, food was well cooked so no complaints at all from me.

It's a nice burger king. There is however the drinks dispenser which sometimes dispenses flat Coke.

Great store glad Burger King is back great place to eat

Long wait every time. Food isn't that great but staff are friendly

Great Service picked a time when not to busy good tasty food at a reasonable price .

Wow, that isss a tasty burger ,The king of all burger shops and the Chelmsford store is the best of them all friendly staff and great food

Solid place to get a bite to eat

Staff were great restaurant was spotless and clean toilets bit busy but didn't wait long

Very kind staff had a very clean store

Who doesn't love a Burger King very nice, very yummy 😊❤️