Pizza Hut Delivery in Bromley

By the time I got my food it wasn’t hot and on the app it was showing delivered while it wasn’t.. I had to call the restaurant to chase up my order

I have gotten my food, this is rubbish

appbsaid it had been delivered, it was not. phone pizza hut who said 5 minutes. phoned again after 20 mins during which time it arrived, unsealed and missing ingredients.

Fantastic delivery when really hungry. Thank you.

Today I bought a pizza but the staff behaviour was very rough.

Absolutely disgusting service. Gave up after waiting for 3 hours. Called multiple times and fobbed off. They finally took the phone off the hook. Will never order from them again. If I could give a negative star rating I would.

Appalling, the food was never delivered. What on earth is the point of having a code system, as I certainly didn't give anyone a code!! Restaurant would not answer the phone, just eat refusing to give a refund

Called twice to ask where the pizza was after it was more than an hour late, was told it would be 10minutes both times, they then stopped answering the phone after two hours and it never turned up

I was at the Pizza Hut in Penge high streeei ordered a mahgeriita pizza it was a mess went back there asked them for a change to pepperoni complete mess with so much oil and salami only. Will never ever go in there not to even talk about recommending someone. It’s a mess

I’m been waiting for my food for over 2 hours

Food was excellent. Delivery/staff excellent.

pizza and side ,stone cold,no updates,then shows out for delivery ,stlll took ages to arrive,very poor service,

Pizza Hut has gone down hill. If you are looking for hangover food, go elsewhere No wonder domino’s dominate the market. Pizza and garlic bread were under cooked. Product is nowhere near what it used to be. Hadn’t brought from them in 10 years. Needless to say I will never be a returning customer again

Delivered incorrect food and had to argue with the manager over the phone to get our actual order delivered an hour later. How difficult can delivering a pizza be?

This review is a true review of this store depending on the manager on the day. I am a regular here and honestly just so fed up. I Called on Tuesday 7th may and got through to the manager. I informed him that there was a mistake with my previous order and the manager on the day offered a free replacement pizza to be claimed by stating his name and the order number. He put me on hold for 10 minutes and then when my I called using my partners number (whilst still on hold) he answered, realised it was me and hung up both lines!! I called back and he refused to replace the pizza and hung up again, I called back and asked for his name and he hung up yet again!! so rude!! I am absolutely appalled. Ordering pizza tonight as a loved one is currently in icu after a severe heart attack and after the trips to the hospital I am physically and emotionally too drained to cook tonight . His rudeness is the last thing I needed. My emotions are already all over the place and honestly I am so angry he is lucky I didn’t turn up there.

Good service and have always catered to my adaptations over the phone

wrong pizza delivered. ordered Hawaiian sizzler. the sent normal Hawaiian

I had to ring the restaurant to find out where my food was as it said delivered when it hadn’t been. 15 minutes later my food turned up cold.

The service I received from the staff was amazing. Me and my friends were very indesisive with what we wanted to order and the person serving us was very patient and very helpful with choices. Even though pizza hut is a huge franchise, the pizza served to us was amazing! Would definately recommend.

No garlic on the crust. Otherwise alright

Delivery person was lovely pizza was ok

The food is great but the slices of a large pizza is not up to 13 as advised

They end the call on on you mid sentence.

One of the worst pizzas ever... Gave them one last chance but still late.. Still cold and still hardly any toppings. Am fed up keep complaining to them about half the order not being delivered and having friends round and standing in the hallway checking what they have delivered as it not cheap for the poor quality they deliver and they don't seem to care when you call up? Yeah I love waiting another 30 minutes for the rest of my order when you were already 20 mins late on my original order.... Horrible... Cold.. Expensive and rude

not so good. food was very late, person who kept answering phone at Pizza hut kept telling me my order had left but I am only 5 minutes from restaurant- could have walked to restaurant, picked it up myself and got back home from the time l was told it was on its way and time it arrived !!! truely unbelievable- its was almost 30minutes late from the latest given delivery time !!!!

I asked for a refund because my food was cold and I didn’t know why is that

They delivered the wrong food. I orderee garlic bread not potatoes. After waiting so long its very disappointing

Although delivered on time, half the order was not there. The delivery person said they would come back, but I didn't hold my breath as they never came back. Was a real waste of time and money. No point in delivering half a meal.

I went in pizza hut and made a order it took around 15min which wasn't a problem it wasn't busy inside. Customer service was good here and my pizza was very nice.

Ordered on line for collection my order was ready on arrival polite and friendly customer service and the pizza was tasty and fresh as usual.

Food was burnt & items missing

The delivery driver was very polite and helpful he deserves a raise. Fantastic customer service, I order alot via the app but the delivery driver was excellent.

few week ago went for collection , got the 5.99 pizza and side , pizza was flat and tasted like a dry naan bread no bounce in the crust it was either old dough or expired

Don’t order from this store, the driver can’t read woke up three neighbours. Tried to cancel the store rang me back 3 times telling me to take the the cold burnt food? And they will refund. Never happened. Made complaint to HO Still no refund. Customer for over 40 years, not no more!

You get qhat you ask for at the right price.

My food came over 15 minutes late, but this wasn’t updated on the app so I had to call the restaurant to find out what happened to my order. When my food finally arrived, there were items missing, and the restaurant refused to do anything to compensate me.

This pizza was so delicious. It came hot, it was fresh and made my Monday. Really great customer service. Well done Pizza Hut

amazing food and delivery was very fast.

We usually by from Dominoes but thought we would try some different. Not a patch on Dominoes crust, very stodgy dough.

Wrong pizza put meat on it when I called and and ask them not to

Was good apart from not getting my cheesy garlic breads, supposedly had some wedges given but it seems I paid a fiver for the free wedges! Shame really, spoilt a good service, delivery guy was brilliant!

Wouldn’t bother again to be honest

The order was very very late buy that I can understand given that it's the queen's funeral. The food tasted lovely when I got it. However, the customer service was poor. The person handling the orders was so rude. He hung before I was done talking. When I called back to ask him to repeat, he hung up. I called three times and he hung up. Otherwise, the food was good.

Delivery driver was very rude Did not ring when arrived and told front office staff to throw food away

I ordered a pizza that supposed to serve 2 persons and I got a 12 inches Pizza, this is a FRAUDE. Shame on this Pizza shop I hope it will close soon.

YOU DIDNT DELIVER MY FOOD NOT EVEN A MESSAGE MY ADDRESS WAS RIGHT I HOPE YOU GET SHUT DOWN

I still did not receive my order

Wrong food delivered replacement 45minutes later to the wrong flat and the food was still wrong order

Great service, the manager and workers are really nice. Pizza Hut is Pizza Hut, so what makes a difference is the service, and they have an amazing one.

Very rude had the phone put down 4times and when the food finally did arrive 2 items missing I called back they lied an said they were going to return missing items hours past I called and the shop was shut called back the next day and they lied and said the dropped it off but no one answered and hang up on me yet again !

Penge High Street SE LONDON. Rude!!! Called them, to place an order. Omar answered the phone, and put phone down half way through the order. Called back asked if this is Pizza Hut he said no and put the phone down!! Called again from a different number and was told to make it quick because they are busy. When we asked about specials he rudely replied that they had no specials, which they did, as we had checked on the web site, at this point we could no longer tolerate the rudeness, and didn’t want to give them our money. Never again !

I’ve just called 6 times, I’ve had the phone put down on me twice because they couldn’t take my number down correctly and could not be bothered so they hung up, my mum then called and asked if this is Pizza Hut and OMAR said no and again hung up. I then managed to call get my number taken down correctly however then my address was then an issue! It gets worse THEN when my order was being taken I asked for a deal, to be told they aren’t doing deals (which they are cause you can order them online) to have the man then tell me to hurry up and be quick cause they are busy! ITS DISGUSTING ! I should’ve hung up from the 1st initial call I made however after 6 calls and the disgusting attitude I WILL NEVER ORDER FROM HERE! It’s outrageous

Food arrived hot and 20 minutes early. Delivery driver was polite and friendly.

Arrived in time. Friendly delivery driver.

Food arrived within the delivery time and food was still warm (with the distance to delivery address I expect it to have lost some warmth).

Cookie dough ordered and smelt so strongly of cheese sent straight back to the restaurant

Would have given 0 stars if possible. Worst ever experience on monday night. Got pizza which was tasted different and caused stomach infection to both me n my husband. Husband vomitted n due to diarrhea he passed out on midnight. Had to take him to hospital in A&E. worst quality. will never order again.

Pizza was overdone lukewarm I rang the restaurant to see if it had been delivered and they said yes my house is approximately one minute from the Pizza Hut and yet it took another 20 minutes to come quality of food absolute rubbish

Really late didn’t get the right order and food was all cold not nice at all I can go to a chicken shop and get a pizza delivered from a chicken shop ats really hot so I think it’s says saming about Pizza Hut

I was delivered the wrong food first. Then 5 minutes of arranging to get my actual ordered delivered. 20 minutes later. I get delivered this half baked pizza! The pizza’s Tomato sauce oozing and the cheese drooping off. Can’t even eat it .

The food came cold , delivery very slow , 30 min late , disappointed

food was cold, pizza was soggy but i could eat it only bc i paid £30 for it.

My order was delivered to someone else. When it was delivered it was not what I ordered.

Never delivered. A complaint and refund has been requested. This is ridiculous that the app is saying it has been delivered when the order has not been fulfilled or delivered.

There was only 1 ice cream What about the other one??

Absolutely Disgusting Customer Service.... The Staff Member Who Answered The Phone Was Completely Rude and hang up the phone on me, absolutely Disgusting behaviour

3rd time they have forgotten the ice cream with the cookie dough, ruins the desert. Some of the chicken wings were tiny and deformed, not good value for money

Picked up 4 pizza's on New Years Eve - Umer the manager was very friendly. Fantastic service - matched with 4 perfectly made pizza's. Still the favourite Pizza Hut despite it not being the closest. Great experience and hope it continues for years to come.

Services is so bad staff don't know how to talk to people very rude the person who answer the phone i ask what deal they had today told me about deal 6.99 large then I try to say OK thank you before i could even open my mouth the phone hang up, so after 20 minutes I call to place the order the man who hang up on me earlier said no pizza for 6.99 finish i try to say but I call in earlier and you had that before i could say anything the phone hang up., poor service regardless of

Late, burned. Never ordering again

I was given the hog roast pizza COVERED in jalapeños! I would have eaten it HOWEVER I have an allergy to jalapeños.. I sent the order back through the courier as advised my the manager. I called the shop 3-4 times each time he hung up on me or put me on hold. 3 hours after I decided to travel down to the shop, when I arrived.. not only did the shop STINK AND WAS UTTER FILTHY he advised thay he would make me one pizza. However, I had ordered 2. He refused to make another one, ignored me, picked up the phone and called the police which was totally unreasonable, given that I was calm and tried to reason with him. The manager of this place is rude and should not be allowed in the hospitality industry. He is an utter disgrace and should not represent pizza hut in any way shape or form, this was not the type of customer service I expect to receive on a Friday night.

Terrible and rude service. Called as soon as I made the order to cancel it as it was made by mistake and almost a month later still no refund. Manager extremley rude and hangs up the phone mid conversation. Stay away.

Pizza was never delivered. Four phone calls asking where it was and no assistance given. Terrible service. I will not use this app or pizza hut again 😒

I am more of a Domino's guy but after a crazy wait last time I decided on that Pizza Hut Deep Crust taste. First time ordering from 'Penge' Branch & delivery was on time with a polite gentleman. One pizza lost it's cheese to the upper box. 5 star rating includes the way they remedied the situation!! Hassle free and a quick response. Will be ordering again 👍🏻💥

Awful service. Been waiting over an hour. Still waiting. Not convinced it will turn up at all. Tried calling the restaurant only to be put on hold every time. Not good enough for the cost !!!!

When me and my friend entered the shop the smell was horrible and we saw a rat running across the floor. When we ordered our food we laughed as we were uncomfortable with the situation and the man shouted at us telling us to “stop laughing” and told me to “shut up and pay”, this is extremely disrespectful and we felt as if he was speaking to us like we were below him because we were black. In the end my friend got really upset as she felt like she was attacked and ran out crying. We definitely DO NOT RECOMMEND unless you want to be traumatized for the rest of your life.

Silly little girls laughing in the background while i was trying to order over the phone. Deal with your staff.

Terrible service and get the orders wrong! Never again.

Extremely good customer service - I received a phone call after I left a note saying I was fasting and was given extras for free. Quick service and food always comes out 10/10

Good deals, great service. Would recommend.

This is the best Pizza shop around the staff are so polite and helpful I will never use any other pizza place

Ordered pan but they gave me classic

The food was warm, very disappointed and won’t order again

Ordered at 7ish and now arrived 1040pm Called after first hour and then another 5 times and was lied to saying order was waiting to be picked up. 4th time told it was never placed so they ordered then. Cold pizza turned up also! Wont use again

I Literally set up google maps just to make this complaint so you guys don’t have to go through what I went through. I regularly buy from here but this time the order (Crust) was wrong. When I called to speak about it the man told me to go on hold after I told him my postcode. He then ended the call after I was on hold for at least 5 minutes. When I called him back he was rude, not clear, moaning something and ended the call. I was confused so I called back and he mumbled something muffled before ending the call once again, I couldn’t even tell what he was saying (bear in mind my other food is getting cold whilst this is going on). I called again and as soon as I spoke he ended the call. The last time I tried to call back he didn’t even pick up at all. Order was wrong, could’ve been solved simply, but I got no help... They seemed to have done this to other people too. Must be some sort of tactic to avoid having to fix people’s orders they mess up. Just save your money and buy somewhere else. There’s a dominos and papa johns on the same road.

Order was wrong. Ordered two San Migeul 0.0% beers, got one. Also, misleading as was not alcohol free but 0.05%. I therefore cannot drink this. Was also given an order of garlic bread which I did not ask for.

I have been ordering from this branch for a while, but today was the worst service by far, I requested for no tomato base on my pizza but they included it. I called them to complain, the staff transferred the phone to the manager and he responded "hello" and hanged up. I called back and was transferred again and was hanged up again, I called back and explained the situation and they apologised and sent me another pizza again I said no tomato sauce, but of course they had to disrespect my order and give me what they want so in the I had to get rid of it. Wasted my money and time, this is not the first time they have done this by the way but my first time making an official complaint. The customer service is horrible.

Sides were ok but ham on pizza tasted and smelt off so I didn’t eat most of the pizza. Classic crust was also more like a deep pan thickness

Excellent customer service always... pizzas are so good and speedy service

Waited outside after ordering. Took over 25 mins to get order but food was nice and hot.

On point really happy new Christmas pizza hut pizza well nice

nice little takeaway pizza store, cheaper to collect than deliver

We ordered earlier today and received an incorrect side - it had chicken on it and we couldn't eat as it isn't halal. Staff were apologetic on the phone and immediately said they would send us the correct order. We really appreciated how quickly it arrived and how helpful the staff on the phone was. We will definitely continue to order from this branch. Thank you

Ordered online and the pizzas were poor! They were burnt, toppings just all over the place, slices weren’t even cut properly. One of the pizzas I ordered was half and half, more like two thirds. I’ve had better pizza from local pizza outlets. I’ve learnt my lesson

I was served fantastically by a man called omar at the penge branch. Very lovely and professional! Thanks omar

Ordering process and food was great, what we did not anticipate was the food to take an hour and 20 minutes over the estimated delivery time

Disaster! Took over 1 hour 30 mins for delivery! Food was cold. Staff were rude on the phone when I phoned up to chase.

I just bought two pizzas 20 minutes ago and it’s was rubbish ,I just feel sick 😷 lm not gone buy any more from Pizza Hut

What a joke. Pizza turned up burnt. Called them back and got abusisive attitude. Not good English. What happened to champs. This Franchise needs to be looked at as it gives Pizza Hut a bad name. They replaced them only to be even more burnt then previously. Will stick with dominoes from now on.

Very good service and nice and Hot