Pizza Hut Delivery in Bracknell Forest

We ordered take away Pizza from Pizza Hut Market street Branch second time however we must state that this is the worst takeaway outlet in whole bracknell for Pizza delivery. The quality, baking, toppings nothing is in accordance with Pizza Hut Standards. They make no effort to improve the same. Never again.

Ordered £10 any size pizza for pickup, upon pick up I realised that accidentally I had ordered medium and not large. Very gently mentioned saying “oh this looks small, I thought I had ordered large” and the person behind the counter very abruptly said “DID YOU NOT SEE YOUR PIZZA SIZE BEFORE PLACING THE ORDER?”. He was very rude and unprofessional. Upon reaching home I saw that the Half and Half pizza was more like 1/3 and 2/3. Only one slice was Margarita and rest had pecorini and chillies. My 5 year old son could only have one small slice of pizza. Very disappointed with the over all service I had received and the way I was spoken to. I am done with Pizza Express, never ever I am stepping my foot there. Be warned!

cold food and no need for it to take an hour to be delivered appalling honestly

I recently visited the Pizza Hut restaurant earlier this afternoon with my sister, and unfortunately, our experience was far from pleasant. As soon as we entered, we noticed that the restaurant was mostly empty, with only a few customers seated. We chose a table slightly away from the entrance and counter area. However, just as we were about to sit down, a staff member approached us and rudely told us not to sit there. He claimed that another staff member had been waving at us to indicate the table was unavailable, but we hadn’t seen him. He then stated, “Now he is mad at you,” while another man gave us a rude look. The explanation given was that the table hadn’t been sanitized after the previous customer left, although the seat looked just as clean as the other empty seats, with nothing visibly dirty. We assured him that we didn’t mind, but he didn’t listen and continued speaking to us in a condescending manner, questioning whether it was our first time at the restaurant and if we had eaten there before. His tone and attitude were far from friendly or professional. Feeling unwelcome and insulted, we decided to leave. Neither of the staff members made any attempt to clarify the situation or address our concerns; instead, they simply watched us leave and then returned to the kitchen as soon as we stepped outside. This experience was deeply disappointing and left us feeling disrespected. We still can't understand why the staff behaved this way. I hope this feedback will be taken seriously, and that future customers are treated with the respect and dignity they deserve, regardless of their appearance or any other factors.

Cold, late and undercooked, real shame! Won’t be ordering again

So disappointed as pizza wasn’t cooked properly and just fell apart as was soggy in the middle. It then looked and tasted sub standard.

I ordered first tym in this pizza hut. Very tasty 😋and fast service. Friendly staff members. Overall, my experience is very fantastic

Fast delivery, piping hot, delicious!! Thankyou

Amazing, ordered for delivery yesterday and they had some driver called Joseph deliver to me. Wow he was quick! And have a really cool little blue car. You should hire more like him. Food was good too.

Delicious!!! Very happy, and arrived early which was nice.

I placed an order. when I called to chase the restaurant said they had spoken to Just eat who said they called the customer and they said they didn't order anything. just eat didn't call me. I checked my number on my account and it's correct. the restaurant were happy to send the order back out, they said they would send a new order out but I'm certain they just reheated it. the food wasn't great, the customer service of the restaurant was good however.

When it came it was barley warm, sent a Pepsi instead of Tango wasn't worth the money

taking around an hour to arrive for minimal amount of food with no tracker to see where my food was

delivered in good time was great food. only 1 criticism I asked for bbq sauce as a side with my wedges but got chive which I can't eat due to egg allergy which I mentioned. but not a major issue as pizza was lovely 😊

Horrible experience, the staff had a rude attitude. The food was not tasty, felt cheap. The fries were burned and felt like the cheap frozen Poundland ones. Pizza was not cooked well and for two sides of fries When you pay £51, you expect quality food and stuff without the attitude and we got none of it. Will never eat here again.

Very well treated by DevonN. Excellent food, well made and on time.

1hr 40 minute wait and told only one driver working.

Some of the pizza was cold so could not eat it

I clearly wrote in the box that please do not ring the bell or knock the door (as my kids were sleeping) hence ring me when your here and i will open the door. However thr delivery guy rang the door bell and woke my kids up! Garlic dips were not provided, when i clearly said i wanted it. Also, the food was burnt and was so crispy to eat, didn’t enjoy it at all! I have got the garlic tear previously and it was nice and soft, hence i thought i would order it again.

great conpensatory order for a late delivery from your other restaurant. shame i had to pay for it myself!!

Really greasy even for a pizza

This was ridiculous I ordered it at 6:30 and it never showed I called the restaurant after an hour and a half and they said it would be here at 9 I waited and it still hasn’t come I am so angry as my friend went home hungry

Ordered off the website. Call to chase as it was half an hour late. They have turned off their phones..... and to top it off it says its been delivered 2 hours later.... and its not arrived

Order from the pizza hut app . We expected to receive our order at 9:20 pm and it said the order has arrived . We hadn’t received anything . We have tried calling and it’s saying the store is closed . this is at 9:30ish. Not ordering again anytime soon !

Waste of £8 Ordered a garlic tear and share. It barely had any garlic or cheese inside it. Called up the store and spoke to a guy called Kashish who said that's how much they've put. Daylight robbery! Not ordering again. I'm from Reading so not use to this particular branch.

Still haven’t received our order

Leo provided excellent customer service, even though there was no chicken available he was very helpful in helping us change our order. Thank you Leo for the great service 😀

Over 2 hours late food freezing cold and still haven’t received my refund

Ordered my food, never received it. Application said, my food has arrived. Where is it then? Hut not answering my call, then an automatic answer said, the hut is now closed. At 8pm.

Tied calling for pizza just got told to keep holding 45 minutes no answer

Terrible. Kashish (manager) is rude and has no customer service skills whatsoever. Pizza comes with random ingredients which means hygiene is questionable and be careful for allergies as you might get a surprise

Placed an order that never arrived. The restaurant never answer the phone. I shall be contacting my card issuer and lodging a complaint with head office. Do not use this scam restaurant.

Delivery was really early and I was in the bath. No problem but so early. The guy that delivered was great bless him as I had to ask him to leave on doorstep.

Great pizza. Also the person who delivered was great.. thankyou

So this is what i have just received for my kids dinner. Rang up and spoke to manage Satish who was not sympathetic at all and did not offer a solution apart from waiting over an hour for another pizza. Also received the wrong sides, when asked why i wasnt told what i ordered wasn’t available was told “i dont call customers to tell them, they get what we have and what we don’t have they don’t get” Seriously disappointing!

I have not received any food today... very disappointed

What a lovely young man who delivered.... thankyou

Massive thanks to Matt who served us in store 2 weeks ago. Super helpful and got us the best deal, really friendly and funny too! Great with allergies and making amendments where I needed them!

The second time I’ve been and the second time I’ve been given a cold undercooked pizza, I threw half of it in the trash, the one in Wokingham is much better. Whoever owns the Bracknell branch should really be asking why that is. STAFF. In the market street store they’ve are just the Pitts.

Cold food. Didn’t ring. Left it in reception. No spoons. Didn’t come with the ice cream I ordered. Didn’t even tell us it arrived. Horrible service when I called and asked for ice cream. DONT ORDER WITH THEM

Order arrived 20mins late with only half the items delivered. When I telephoned they advised the rest of the order would be sent out with the next driver, an hour later and the rest of the order still hasn't been delivered. Its now been 2 and half hours since placing the order and half is still to be delivered. The pizza that did arrive was good.

Could,left on doorstep no knock and missing one piece.

Disappointed that despite a note requesting not to add a specific ingredient, the food arrived with it. I have requested a refund for this individual item as one member of the family was unable to have dinner due to this, and have not been provided with one or a reason why not. Shocking customer service. Why give the option to add dietary requirements and then not adhere to it??

Delivery was soooo slow. Over an hour and it was midweek around 3pm. Rarely order pizza as it seems to be so expensive now… but next time we do it won’t be from here!

Expensive, no dips included, driver knocked our door rang bell hit the door flap, all within one minute. We have a new born, could do without a fella smashing the door down.

Best customer experience for me. The person delivered efficiently and clearly knows the routes round this area which is a must when delivering food because even in those heat bags food doesnt stay hot for long but also this pizza was yummy ... I mean really yummy ...Thankyou. just wish I could give the name of the man who delivered to me.

Delivered the wrong dessert, but overall service was good

Great pizza but ended up with two lots of wedges and no nachos

Never even arrived after 1 hour 20 minutes, will now have to get a refund from JustEat

Good delivery driver , restaurant was later then expected

Called to chase the food and she obviously lied as she stated the food was out for delivery with rwo stops, the food was sooo late. I live 10mins from them. Food was cold. Nasty

Writing this review at 3am due to my repeat episode of midnight stomach cramps straight after I have had pepperoni pizza ordered for my dinner. The Peri peri wings were raw I had to throw them. It’s ridiculous to feel repeat pain followed by loose motions. Would never be ordering from pizza hut again. Really concerned with quality of food being served. Please avoid.

Gosh, where do I start. I ordered 2 pan pizzas for 19:45. pizzas finally arrived at 21:30 (after several calls), both pizzas were raw in the centre (you could spread the dough across the box, it was that raw. Called to complain, told new pizzas would be with us within the hour.... they never arrived. Made a complaint to head office as was given £15 off my next order (although the order cost me £31)? Anyways, onto the next order a week later, again both pizzas arrived raw (again). i called the manager and he was very rude and told me, he checked the order himself and I was lying, he reluctantly sent out 2 more pizzas which were raw. I drove down to the store with all 4 pizzas and demonstrated that you could spread the dough. I was told, that just how it is and if i didn't like it, tough,. I demanded he made them again and after 20 minutes of being subjected to the most unprofessional conduct (by the manager in dirty tracksuit bottoms and t-shirt) he finally agreed to cook them again. I won't be ordering from pizza hut ever again.

Jaime and Sarah were very polite. Great service.

The food was quite cold and the cookie dough pizza was so greasy and had no ice cream with it. But the pizza toppings were nice

Rude staff food safety waiting for 45 mins and cold and chewy had to throw it away. Numerous calls to shop and still no food.

The order was late, food warm and the drink was missing. The driver said he would be back with the drink and never returned. Not a good service and would not recommend.

Awful company, painful order that took 36 minutes on the phone to be told that the base can not be changed (has been changed every order over the years) to be told to order online. why would I ring if I wanted to order online not the brightest bunch I’ve had to speak to. They kept getting my address wrong they put me on hold numerous times I gave up in the end. Won’t be ordering from here again. Poor attitude, poor service. They clearly need training in customer service.

my order was cold, the pizza tasteless, and with terrible taste, for £ 25 what they offer is awful. I will never order from here again.

Wrong items and items were forgotten. Didn’t feel confident that my order was being processed until it arrived

Very quick service for collection and tasty pizza! Never a disappointment

The order never went through the system so they only started cooking when I called to check the delivery.

Honestly my pizza was so good... delivery man was great. Food was hot. The sauce was really tasty too ... yes I'm very happy so thankyou very much wohooo

Honestly so disappointed. Missed part of my order out which meant I didn’t have enough food. I tried to keep it warm in the oven while they sent out a replacement but the replacement has taken 40 minutes to arrive and is still not here. I’m starving and the food that did arrive is now not fresh and hardened in the oven. Total waste of a lot of money considering the size of the pizza. Don’t charge so much if you can’t fulfil the order. Should of just had beans on toast to be honest.

Plenty of deals to be had here from a five pound medium pizza to 50% discount on large orders

I ordered an 11 inch meat feast with cheese stuffed crust. I received instead an 11 inch pepperoni with a cheese stuffed crust. The garlic bread was overcooked, and very hard and crunchy. Pizza Hut is not the cheapest, so we would expect them to deliver exactly what is ordered, in a very good condition. This will make me think twice about Pizza Hut when it comes to future orders for pizzas

Good service and quick as well, will do better if they wont make you wait over tge phone

Qiute bad customer service, been waiting 10 minutes at the till to order without any attention while they're standing chatting with each other.

The food was delicious and the delivery was perfect. It's just a shame the prices are so extortionate. Will only order next time if we have a voucher.

Please stop charging for full sugar pepsi and sending out pepsi max....I dont drink aspartame so throw it away it's such a waste!

Good quality, very kind delivery young lady

Bad Experience, serious food poisoining last night. Should have stuck to my regular farmhouse..

Asked for gluten free ... normal pizza came ...still waiting !

Can give nothing less than 5*!! After having no luck with our delivery address through the popular third party apps, contacted this branch directly, the lady who answered could not have been more helpful and also advised on the best deal available, the delivery time was less than quoted, the delivery chap was very personable, the food was piping hot and they even popped us in some cups for the drinks! AMAZING service from start to finish.

Very bad place to order food from my pizza turnt up with all toppings stuck to the top of the box missing garlic bread phone store up and all they say i will send it back out so rude on the phone i do not no how this place is still running worse customer service ever

Our pizza was not cooked, it was raw dough with melted cheese on top, I called up to complain and was sent another raw pizza. Very poor and will be ordering somewhere else in future!

My order was black and burnt on request for replacement it never turned up very disappointed

Driver went very far to complete our order in pouring rain and was very polite - huge thank you! Excellent, many thanks.

Ordered on deliveroo it turned up 9mins early, contactless delivery. Food was great hot and tasty, well cooked couldn't fault it at all, very pleased. Will definitely order again especially at the moment when there are limited options for takeaway. Thanks for a lovely treat.

As we live above another house, I wrote that they were specifically meant to call my phone number. I stated my phone number again in the comments and wrote in caps ‘DO NOT KNOCK OK THE DOOR’. Now at 10 past 12 my landlord had to wake up and be disturbed. My partner collected the food and asked why he didn’t call the number and was knocking on the door, their reply was that they weren’t given a number. This is poor communication with the delivery drivers or an individual not checking the delivery.

1 cookie dough missing. The restaurant sent 2 more after to apologise but it tasted and smelt of cheese

I've placed an order on-line, took my money but no delivery. What is this?

Absolute disgrace waited 1hour 45 mins for a cold pizza and colleagues kept lieing about delivery time

It was 2 hours late!!!! It would’ve been nice to have been told on the just eat app that the wait was going to be that long

Good service, polite delivery drivwr

They dont show up and when we call in they say order would take 2 hours of time.. this is hopeless service from pizza hut in bracknell

Mate it’s still not here hurry up please

Super expensive for hardly any food. Delivery driver nearly knocked our door down banging it.

Ordered at 22.35, being they closed at 23.30, didn’t receive my order. Being I’m a regular customer this is disgusting, tried calling at 23.20, phones go to voicemail. Obviously someone wanted an early night.

Was so late the pizza was cold all over, the cheese had solidified and had to be microwaved. Not very good!

HORRIBLE BLAND OILY FOOD, SO MUCH SO THE OIL WAS LEAKING FROM FOOD CONTAINERS. CERTAINLY IF YOU WISH TO HAVE A HEART ATTACK EAT THIS FOOD AND YOU WILL DEFINITELY GET IT.

The last order I had was spot on. Today I ordered a pan pizza but got an Italian thin crust. It is also caked in some sort of garlic an herb dust . Am so hungry that I’m eating it but please pay attention to detail. It’s the difference between an “alright” review and a 5 star review

Items missing from delivery, normally to a huge problem but on this occasion the item Missing is for a vegetarian and the other pizzas ordered contain meat. Very disappointing. Don’t think we will use again, dominos next time for us.

Tasty , filling and hot on arrival

Food was 30 mins late. Nachos were burnt and all the food boxes were squashed and so all the food was all over the boxes

Absolutely disgraceful ordered my meal over a hour and a half ago and still waiting.......no one is answering there phones, total joke don't order with these should be shut down!!!! Phones the restaurant who cant help so I've lost £30 for nothing.

Waiting over 90 minutes still no pizza. Called and was told it would be delivered in 10 minutes. Called half hour later and told the same thing. Asked for a refund and was told can’t have one because the driver is on his way. I’ve told them they’ve got 10 minutes before I head down there and collect my refund! If it does turn up you know it’ll be cold!

Had a hickup over my order tonight had a row with the management he told me to starve to death and not sending out another pizza only wanted another one as hate garlic and there it was all over my bladdy pizza

It is 22.53 and the order has not yet arrived. the app does not show any indication if the order has been collected from the restaurant or any delivery status.

Delivery took over an hour over estimated rough time of arrival. My son was starving and there was no notification from Pizza Hut of how late it was. Had to ask for update and then later call store. Not Happy