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3.7

Based on 164 opinions finded in 1 websites

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Nº 912 in 1338 in Nottingham

CUSTOMERS TALK ABOUT DISHES WITH..pizzacheese
Score
OpinionsNoteGoogle1643.7

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I recently visited Pizza Hut, and I had a great experience thanks to Nasik at the counter. He was friendly, attentive, and made sure my order was just right. From helping with menu options to ensuring I got exactly what I wanted, Nasik’s customer service was outstanding. The pizza was hot, fresh, and delicious – exactly what I expect from Pizza Hut! Great service makes all the difference, and Nasik truly went above and beyond. I’ll definitely be back!

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Varsha Vasanthkumar . 2024-11-01

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Best pizza place in Notts, always good and fast + Nasik is always great talking to

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mastcast daniel . 2024-11-01

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Great service! Nasiq was very helpful and accommodating. Highly recommended

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Anthony Shaw . 2024-10-31

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Nasik was very good guy very helping ful

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Barney Demetriou . 2024-10-31

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Really nice and clean pizza hut. Nasik and udara were really helpful when I couldn’t decided what I wanted. Very friendly staff and food was made very quickly and tasted amazing.

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Eddie Lear . 2024-10-31

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Nasik and udara are very friendly and welcoming, great conversations and they both working very hard. Will definitely be returning, 5* all round! Would definitely recommend this Pizza Hut

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Charlotte Davies . 2024-10-31

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Nasik was very helpful and a great person, great experience

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Kas Ak . 2024-10-31

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The food is good and serving is very nice Thanks to jasmine

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Sanjeet Singh . 2024-10-29

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Perfectly cooked and friendly staff

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Daniel Harrison . 2024-10-28

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really friendly staff and very helpful

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Chris Duckering . 2024-10-28

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The experience was amazing, thanks to Jasmeen. She was very friendly and cooperative while we were ordering. Excellent customer service!

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Ishita Sarohiya . 2024-10-25

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Jasmine was very helpful and friendly as she helped me with the doubts regarding the menu. Also customized my pizza. Excellent customer service.👌

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Vishwas Maini . 2024-10-24

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Best Pizza Hut in the country. Friendly staff and great food would 100% recommend

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Robert Lothian . 2024-10-22

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Great place to get food from as well as great service, especially from raveen and Nasik

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jamil . 2024-10-22

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Great customer service, quick and efficient delivery. Always fresh and sumptuous.

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Ken Aide . 2024-10-21

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Really love the way they are making pizza. Specially tripple cheese margaritas.. Thank you nasik

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Om Pandya . 2024-10-21

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Ordered veggie supreme, fries, cookie dough..delivered on time. Will order again.. Highly recommended 👍👍

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Hemlata Darmwal . 2024-10-21

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Great experience at this Pizza Hut ! Friendly staff, good prices and quick service 😄

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Yelena Borja . 2024-10-21

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Kind staff patient and hard working Thank you nasik

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alpha yeen . 2024-10-21

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Wish I could give a -10 review. PLEASR AVOID THIS PLACE LIKE THE PLAGUE. Their customer service is non-existent, they just don't care. I ordered online and paid at 6:50 pm and estimated delivery was 7:20. As i had not got it by 7:30 I called them and I was told therre was a problem with delivery and that I should get it soon. I kept on calling for the next hour and they did not pick up the phone. I tried to cancel but couldnt do it online and they were not answering the phone. I ordered from Dominos, as we had an early hospital appointment the next day and needed to finish dinner, and the pizza came promptly. The pizza hut man eventually came at 8:40, one hour 50 minutes after placing the order and I refused it. I eventually got through to them and the manager rudely refused the refund. No apology offered. I have complained online but they will take a few days to respond. Complete lack of concern for the customer. AVOID

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H B . 2024-10-12

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very unhappy situation from pizza hut

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Jibin Job Komban . 2024-07-05

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Something seriously needs to be done about this. Every other pizza hutt is fine apart from this one. Pizza always comes burnt and it never follows what I actually ordered. Do NOT order from here

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Kyle Reid . 2024-06-06

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Ordered from this Hut on 29/04/24, but food never arrived, despite getting confirmations of order being accepted and being delivered it certainly wasn't delivered to me... Rang the store and told is it was on the way even after the delivery confirmation, but still nothing. Disappointing service from what used to be a very reliable restaurant

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Declan McMonagle . 2024-05-01

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If I could give zero stars I would. Don’t order from here. I ordered my pizza had to wait over an hour. Pizza said it had arrived when it did not, the restaurant said someone will call in a minute, no one called and called over 7 times with no response. Eventually got through and they said the driver stole my pizza. Now I am waiting for a refund had to email pizza hut.

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Elliemae Goldhawk . 2024-04-09

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Very nice pizza and reasonably priced

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Edward Aboud . 2024-03-16

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I ordered food and got scammed on Christmas waited 2 h for my food never came

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Oskar Pshybywa . 2023-12-26

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No other customers in the store however made us wait for one singular pizza for 40 minutes. All attention of staff being diverted to delivery drivers when they aren’t dossing off in the back

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Sangha 111 . 2023-10-30

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Although the room is small enough to eat on site, I generally recommend this pizza. It's tasty and the quality is very good.

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Mariusz Kovara . 2023-10-25

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Loved the atmosphere just loved the look

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Sana Rafique . 2023-10-23

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Ordered Pizza for my daughters birthday party for delivery to Market street, Nottingham. I did this 2 hours before the scheduled delivery. Delivery driver phoned me 10 minutes before delivery (when I had already paid and had no other alternatives to source food in that time for 10 hungry children) to say he could not deliver to market street and asked me to walk up the road to stand on the street corner and collect, which I reluctantly did. I later picked this up with the Pizza hut customer services team via email and pointed out that if I were disabled, I might not have been able to walk up the road and make the collection and that they could have informed me sooner of this fact. Worse, the company still charged me for delivery and refused the £1.99 refund of the delivery charge when I requested it. The pizza was by all accounts very average and and over-priced. Wish I'd never bothered, I'd recommend you use someone else, my local dominoes is half the price and the service much, much better.

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Kevin Hughes . 2023-07-10

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The staff are so friendly and helpful. There was an issue with the app when I ordered and the guy sorted it easily. The food quality is also really good, just enjoyed my pizza. Definitely going again and recommend

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Matt Wright . 2023-05-18

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The server forgot an item and was rude about his own mistake! Asked if I wanted ice cream instead?! Was recultant to give me sauce for two large pizzas!

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Tariq Imam . 2023-03-19

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Twice now I've ordered a meat feast with triple cheese blend and mushrooms and onions added. Twice now I've received a pizza with no meat on and only the added mushrooms and onions and cheese blend. I couldn't be bothered complaining so ate it. But it seems they don't read the order properly, just the last couple of lines. A shame as the pizza is good and the delivery drivers are always really nice guys. But when you add money onto my bill for onions triple cheese and mushrooms but leave the meat off its very annoying.

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Phil Carroll . 2023-02-24

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Best pizzas ever .. I always collect 👍

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thomas kenny . 2023-02-12

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Went tonight for our weekly visit and the staff surpassed themselves yet again. Food perfect, customer service perfection. Love going here.

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Bryan Stanton . 2023-01-26

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Wish I can give 0 stars. I ordered pizza without cheese (which I always do because I’m vegan) and the pizza was delivered to me completely BURNT. When I called them to tell them my pizza is burnt I was yelled at by one of the staff and he proceeded to tell me that it’s burnt because there’s no cheese?! I told him that it’s over cooked & I have ordered many time a pizza with no cheese from them in the past and this is the first time that I complain (they can check my order history). He was extremely rude, unprofessional and downright disrespectful. The garlic bread was also burnt (not as much as the pizza though). Please just look at the pictures. Does that look normal to you??

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nora . 2022-11-30

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The staff are fantastic. The pizzas are first class 👏

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Bryan Stanton . 2022-11-26

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Ordered there a lot of times. There is always something wrong with my order like: no sauce, wrong sauce, no toppings or barely can see any toppings at all. As today (25.11.2022) we've ordered one more time (simply love pizza hut..), and chose extra toppings. Guess what? None of the toppings were on the delivered pizza plus we had different sauce than we wanted... called restaurant and explained my problem. Got offer to return first pizza and get another (I agreed to that), but few minutes later received another call apologising for their mistake and offering extra pizza on top of the first one (probably they've expected from me to say that pizza is eaten already, but did not work out) - no more returns. I mean, they did their best to sort out the problem and keep customer satisfied. However, this is not the first time and I shouldn't have to call restaurant to straight back my order. Not a best practice and should be investigated as restaurant is the only side that is loosing something important here - customer who would not return back again. Same customer will still eat pizza but elsewhere, so is it worth it? Guessing, not many people calling to complain... but why they trying to rip you off on few bits of tomato worth £1.60?! 🤔 Person on the phone and delivery driver were very polite but this practices must stop at some point. We will look elsewhere next time. Too much hassle to.. order pizza.

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JL . 2022-11-25

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Best pizzas Nobody can beat pizza hut

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Sheni Khan . 2022-10-04

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I usually collect , allow 15 minutes, nice pizzas . £5 , great value

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Adrian Richter . 2022-07-18

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Food not properly done. Horrible taste. I have tasted order pizzas which are nice. I had to spit out first bite

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Adeyemi Ogbuma . 2022-07-07

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Shocking service the manager was an absolute waste of time didn't care was very rude down the phone and I never received my foot all he said was you should of answered your phone but I had no missed calls I'll never order from here again

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Haydn Campbell . 2022-06-07

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Great service and great pizzas .The duty manager,shehroze was polite and helpful when I placed an order online and needed to change it and the driver Matt turned up on time With well presented food ….when getting takeaway it’s not always about the food but the general service and niceties turn an average experience to a great one-Thank you for doing just that for us this evening. May God reward you for your efforts .

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Anon Anon . 2022-05-15

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Thank you for giving us an amazing meal during Ramadan.

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MARIYUM KHAN . 2022-04-13

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I was looking for Buffet. Unfortunately this branch hasn't any. It was my fault.

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A G . 2022-04-10

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Kahn, the delivery driver was such a nice guy, made our day 10/10

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Ike . 2022-02-25

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Spent £73 on an order recieved 2 items both burnt to hell either i'm being pranked or this is the worst pizza hut in the uk, what a joke may as well buy a bag of compost and eat that

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Josh Archer . 2022-02-11

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they cancelled my order after hour and a half of waiting. now im gonna have to wait for the refund.

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Rand Azar . 2021-12-10

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It's a Pizza Hut. On the other hand, it's a Pizza Hut that puts tons of toppings on their pizzas and has good customer service. We called and asked, and they left the the cheese off a veggie pizza (one that was part of a special deal) because we had a vegan in our group - and that pizza had even more toppings and was quite good. The corporation may not cater for vegans, but these guys do. Thanks - much appreciated!

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Dee Miller . 2021-07-03

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Went to place a order and they say they only take card that ridiculous

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Kierran Broom . 2021-04-23

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Food delivered quick and fresh tasting 5 star

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paul gascoine . 2021-02-06

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The pizza that my partner ordered was absolutely disgusting to the point where he took one bite and had to spit it back out. He called them up and they basically didn't care. Disgusting customer service

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emma leape . 2020-12-29

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Just had incredible service from Ako. Couldn't recommend him more, one of the best delivery drivers we've experienced. Cheers 👍

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Jonathan Alford . 2020-09-30

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Delivery on time. As always great sides and pizza

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Aditi Dewra . 2020-07-02

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Quick delivery, good food, nice staff. Thank you!

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Florin Vlad . 2020-06-27

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NIE POLECAM . Nie dość że jedzenie było przywiezione po czasie to kierowca dodatkowo chciał oszukać na 10£ a potem nie chciał wydać reszty .

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Alicja 330 . 2020-03-08

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The driver in the white BMW is a shame. You need to learn some people skills, you inconsiderate arse. Try argue with me next time, not my wife.

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Tony Bigg . 2019-12-03

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Super lovely staff who speedily delivered me pizza mant times. Also topped up my water bottle when I ran out half way through a training run on a really hot day. Thank you !

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Jodie Baker . 2019-10-09

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Great time at Pizza Hut. Staff where friendly and made us feel welcomed. Would defo go again. Big thanks to all the staff

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NA Uk . 2019-07-11

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Delicious and pocket friendly pizzas in town.

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Sneh Shah . 2019-05-07

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I went in on the 2nd April to Pizza Hut Huntingdon Street at 9:00PM. I went to order a large pizza with tuna and he said 14.00 and I told him that I never paid £14.00 for large pizza and then he said a large pizza is 16.00 and I said no way that’s true. Then he looked at his colleague said make it 9.99 and then I said ok no problem. When I paid he then charged 11.39, and I said “No, this is too much and we agreed on 9.99” he went to his colleague and then he told me he had nothing he could do. “Sorry I didn’t tell you the price at the start”. I went to the other man and asked for the other persons name and he replied with “I can’t give you my staffs name.” And so I told him “give me your name then” and he said he couldn’t do that. So obviously they weren’t confident with what they were doing otherwise they would just hand me over their name. I went home and called the number on the receipt and asked for the manager, which he straight away said that he was the manager himself. Which I doubt. I told him the scenario and I told him I’d put a bad review, to which he said in a very rude way “Do it then” and was not apologetic at all like a manager should be. And although I usually come to the venue, I will never be going back and will tell all my friends about this.

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elz x2224 . 2019-04-02

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Finally convinced the other half to try pizza hut for the first time after loving the one I go to regularly in stockport. Well.. It certainly was not the same by any stretch. The dough wasn't cooked properly and the pizza just tasted generally bland. You'd think between the 6 guys standing around doing nothing they could come up with something with had a little flavour. Should of gone to the local spoons in Bingham! Way better.

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Lee Hackland . 2019-02-24

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ordered online and so far delivery is half an hour late! place shuts in 5 mins and after 11th attempt of trying to call and receiving a dead tone I give up! one very dissatisfied customer who won't be using you again!

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Sammie Mckenna . 2018-12-19

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Ordered from the Gateshead branch. Order was wrong. Manager was very rude on the phone call and hung up twice. Refused to correct the order or give a refund.

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Baz Barrett . 2018-10-28

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Amazing service with great friendly staff who couldn’t do enough for you! Great tastey food , quick Service and the staff even helped me with my car when it broke down! Really can’t recommend this place enough!! Thanks guys!!

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Fab Hib . 2018-08-23

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I love Pizza Hut which is why I think this place shouldn’t be part of the franchise. The pizza was undercooked and not worth the money. For the first time, we regretted pizza

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Indie . 2018-08-07

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Will always love a good pizza hut 🍕

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Lcarmo 18 . 2018-07-12

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Who doesn't like pizza and the lunch time deal is too good to resist

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Penny Last . 2018-04-28

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Great nachos and pizza. Really friendly staff. Guy called Charlie is amazing. The.

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Harvinder Swali . 2018-04-27

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Ordered in the past and had an experience that I can honestly say I didn't find most satisfying, I decided to give it another go and this time around I was greeted very politely by a member of staff whom I think was called Ray? He was very familiar with the items on the menu and offered us a wide range of deals which we eventually chose to settle with the championships bundle. the service was nothing but fantastic this time around and the speed of service was fantastic!

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Reaper Reapz . 2018-02-26

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Decent pizza hut delivery however not that many cheap deals. Beeston delivery is generally really cheaper.

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Chris Windmill . 2018-02-17

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Extra cheese? Try finding some - see my photos. I did however find the jalapenos that weren't ordered. If your going to mess with orders it's worth you knowing that some people have allergies, you would have sent my wife to a&e, expect a complaint. I am so glad the Redditch (my local) pizza hut isn't bad like this one. Just an update on this, the hut in question did call and apologize after reading this review and seeing the photos. They also offered me a replacement meal for free which was appreciated. Unfortunately for me I live 80 miles away so won't ever take them up on this. I would suggest others that use this store put there experiences up in there so that people can put this one time into context.

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Andrew Culverhouse . 2017-12-05

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Awful!! Staff are completely rude when dealing with customer complaints!! No organisation NEED BETTER TRAINING never coming back to this one ever again!

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R Johnson . 2017-11-24

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2 hours after paying online and pizza still isn't here. Tried to call the restaurant many times but they answer and hang up immediately. Can't even answer to explain why the pizza never came. Customer service isn't helpful. Hope my refund goes through so I can order Papa John's next time.

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Mehdi Sebti . 2017-10-28

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Good offers and amazing pizza. Perfect after a night on the town. Quick, polite service

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Jack Kastor . 2017-05-16

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terrible service, needs more staff or more training the staff :(

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Free Man . 2017-03-30

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Great service and in a great location. But the last time I ordered food from there I got the wrong crust and I did not complain because we just wanted to eat. So check your order before you leave.

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Malkesh Vaghela . 2017-01-15

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Best customer service. Food was quick and tastes gooood

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Kxyden _2020 . 2016-12-12

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Ordered pizza 3 hours ago. It hasn't arrived, no answer when I've called over the last 2 hours and the restaurant is now closed. Don't pay on card - you might end up paying for nothing, like me!

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Guy Burton . 2016-11-13

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Nice place to eat . Was served by Sara. Lovely people nd environment. ...!!!!!!!!@

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Review Guy . 2016-10-01

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Delivery was slow and pizza all mashed up

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naturalle natty . 2016-07-28

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