Pizza Hut in York

manager told me i couldn’t have a bigger glass. it’s a bottomless drink so what’s the point in denying me a bigger cup i’ll drink the same amount anyway, it just saves me from getting up every 5 seconds to get more. ridiculous service.

Visited here with the family whilst out in York - four adults and five kids (4-14) - it was a wet Sunday and didn’t have a reservation but we were found two tables close together. As time was pressing we mentioned this to the staff and they pulled out all the stops - we had sharing pizzas and regular trips to the salad bar. Overall very good in every respect, compliments to the staff for looking after us. Restaurant was busy when we left.

Great staff quick service and pleasant surroundings.

The staff here are so lovely. Nothing too much trouble. Very friendly, cheerful and polite. Food fresh and hot and as expected.

We messed up our order and despite it being our fault the staff were amazing. Super friendly and helpful. Nothing was a problem. Food was hot and tasty too.

Service was good the manager changed our table for us as customer was being noisy on the phone so was very grateful for that and i had pizza, pasta and salad unlimited deal between 12-3pm it was only 10.99 per person a bargain and the toilets was very clean

The place is good, there are not many people, the food is very good but remember that there is a pound.

Handily placed near the Shambles and main centre. The staff were friendly and showed us to our table and told us the deals. Ordered on the app with no issues. Salad bar wasn't great. Quite dry and no potato salad anymore. Pizza came out and it was pretty bland. I had the thin garlic crust one but it had far too much garlic powder on it and it tasted like it was old. No lovely melty cheese, just quite hard and underwhelming. We were eating later than normal and had a bit of a drive to get home, plus we had the children with us so I didn't say anything. I'm not a fan of the QR code ordering system. I don't like having to pay before eating in case the food is poor, and I especially didn't want to add a tip before even getting a salad bowl, which I was asked if I wanted to do while ordering online. Surely tips are for if you've received great service, and not to add before you've even ordered food? The atmosphere was quite nice and family friendly. Won't rush back as it was just very average and pricey for what it was.

Food was lovely and I was happy to discover there were a few options for coeliacs. Staff were friendly and helpful and the atmosphere was a nice, chilled, family friendly one :)

We went after a ghost walk so late evening, got seated straight away ,very friendly waitress (cassie), food came quick and just what we needed

Very very overpriced. Food was pretty mid. Chicken bites didn’t seem to taste fully cooked. The service was good though: one of the waitress dropped a pizza slice whilst delivering it to our table and compensated it with a full individual pizza! The staff are enthusiastic, except for one waitress who seemed to be dawdling around after faffing with taste card codes.

Absolutely overpriced, Pepsi Cola from the machine tasted like chlorine. Service was good.

Restaurant located in the center of York. Delicious pizzas.

Nice place. Food was good and the staff were friendly.

Value for money, friendly staff, plenty to eat, didn’t feel rushed, lots of different things to try, lovely hot food.

was visiting york and decided to have pizza for lunch, was very quiet during the time of our arrival but we didn’t feel welcomed at all and we felt that we were treated differently as we were not english by the waitress who served us, felt very bad and uncomfortable

A great dinner option that I recommend if you're a tourist in York. We came here from Canada for the first time as a family, and looking for a budget option between touring and doing a ghost walk at 8pm, this place hit the spot. When I placed the order in person for my bringing to our hotel, the staff were very accommodating; they even acknowledged an error towards the end of the estimated wait and gave that erroneous pizza free. So, if you want satisfying food and dedicated service during your York touring, be sure to go to this Pizza Hut.

the food is good. but what happens, payment is by card only!!! it's a shame. this cafe supports the agenda of digitizing everything.

My little son loves this place and today he had kids meal pizza margarita Lovely staff and nice atmosphere The salad bar was delicious and there is a varieties of choices

Went in with my son had the buffet which included drink and ice cream factory friendly member of staff usually whilst I'm eating in a pizza hut get a courtesy check not here and not even a thankyou for coming please come again soon which was a bit of a downer as always like to be valued as soon as I got up quickly cleared the table I was just sat at didn't seem like I was valued for going to eat there

Pizza with unlimited salad bar so fun and such nice staff.

We went to York all the way from Canada recently, and were somewhat surprised to see Pizza Hut... we figured that we'd give it a go, having been touring during the day and going to a haunted walk later - it satisfied! As did the dedicated staff... since they made an error on the order and notified me right away as I was waiting in the lounge for pickup, and they gave me the erroneous extra pizza at no extra charge. Well done guys

Good fresh food, quick service,

Friendly staff but they prefer you to order off the QR code off your table. Good location and food was good.

Was rather quiet when we visited. Great food, great atmosphere, lovely staff.

Got a pick up order, team were lovely guy came up to us and sorted everything out. Then I think the store manager came and made sure I wanted extra hot honey drizzle he then even added extra and gave us BBQ just going that extra mile for me and my mate. It’s nice to see good customer service keep it up.

seated immediately despite it being popular time. nice, hardworking staff, food arrived in 10 mins. yum!

We have been to a lot of pizza huts and these guys were great, couldn’t do enough and made us feel very welcome. Couldn’t eat everything so ended up with a takeaway box for later. Food was good and hot, and even though not may people in they still refreshed the salad bar which they don’t do in most I have been I unless it’s empty or you ask. Well done guys, if we are in York again we will head your way,

We went here as a large family with kids, they were very helpful and accommodating for all of us. Would certainly go here again. We did the ulimted buffet and would highly recommend

It was quick..... And pizza was fabulous

Great staff, prompt service. Food served pipping hot and flavoursome.

I visited this Pizza Hut with my daughter. It wasn't very busy. We were seated quickly and encouraged to use a QR code whatever that is - no thanks, we've come to be waited on as this is a treat to eat out. The service was very slow but to be fair the young lady seemed to be coping alone. The difficulty with a place like Pizza Hut is you are expected to understand the rather clinical, technical processes...for example knowing without being told that you are supposed to take the small bowls on the table and head over to a salad bar to get your own salad then you sit back down and wait some more for empty glasses to be brought. You then have to get up again to fill your own drinks. Meanwhile, you are weighing up whether it's ok to leave your shopping bags whilst you do all this. Too stressful on a hot day for an older lady. Then there was a long wait for the food which was quite average in quality yet pricey. We felt a bit sorry for the young lass serving as she seemed to be doing everything so we gave her a tip in cash of course. Pizza Hut don't accept cash payments for food so I probably wouldn't bother visiting another one. Overall, the experience is too clinical for me.

Pizza hut seems to be becoming very overpriced, especially given you order yourself on your phone and serve yourself at the buffet. Food is fine but nothing special. Our service was terrible, struggled to get online despite using WiFi so ordering took 15 mins, when we told someone she said she would help if it didn't work but she never returned. She also forgot the drink orders. Another member of staff was really proactive in resolving the situation but after 20 mins of trying to order with 4 children and the grandparents I had had enough.

Thought we'd try this today pizza and pasta were very nice staff were very friendly and helpfull place was very clean would recommend and go again.

The meal deals on offer were good, but could be even better. The bottomless drinks and ice cream were a hit with the kids. It was easy to order at the table, online with the QR code.

Ordered a pizza for collection. It was super dry as if they'd run out of sauce, I don't know if pizza hut pizzas are always like that but it wasn't saucey like Dominoes, Papa John's or local pizza place's pizzas are. There was also a topping missing. You can see on the pictures I asked for olives but none on the pizza. The staff member who served me was friendly and the order was ready on time.

A really tasty pizza, all-you-can-eat salad and great service. We have not eaten at Pizza Hut for a while and would certainly return.

Service great, no problems with staff. Nice restaurant. Clean. Here’s the negative! What happened to the lovely pizzas I remember? Pizza just tasted the same as any other pizza I’ve ordered from a kebab shop! Kebab shop £10 cheaper! They’re even much tastier as there was hardly any cheese on mine. You have to pay more for normal amount of cheese. I remember the pizzas use to be amazing. Nothing special now. Dominoes pizza ten times nicer, kebab shop pizza ten times nicer. Such a shame. What happened to Pizza Hut? ;(

Our favourite Pizza Hut in York. Always fresh food and excellent service. Had the pleasure of being served by Lottie a few times, very pleasant and helpful person. Thank you

Friendly and very accommodating staff.

Pizzas were coming out quite regularly. Not much options but it was to be expected.

Quickly greeted and taken to a table. Our server was a very lovely lady who checked to make sure we knew how to order through the QR code on the table (if we wanted to) and pointed to where the salad bar etc was. Went for the buffet which all tasted lovely and was quickly refilled as soon as anything became empty . Very clean restaurant and the toilets were very clean. Also noticed that as soon as someone was finished and left the staff were incredibly quick to go over to clear and clean the table .

The ease of ordering from the table and the quickness of the staff bring over drinks and plates etc.

Lovey evening in there John the sever was brilliant.

The food was piping hot, and fresh! The salad bar was well stocked too. Cleanliness was perfect, with no issues at all. Top-tier service which was quick and helpful.

I went here with my daughter for lunch on a day out in York. Friendly waitress that seated us quickly and brought the menus over. We decided on the buffet lunch and ordered on the app. The pizzas were hot and good as was the garlic bread and salad bar. Haven’t been in a Pizza Hut for years but really enjoyed our lunch. It was very busy when we left people were queuing outside. Toilets were clean and tidy. Friendly staff. No complaints at all.

A fairly standard chain restaurant with the normal food choices to be expected from Pizza Hut. Whilst there are better independent pizza restaurants in town, the salad bar was fresh and well stocked and the staff were very helpful and efficient, this helps make this venue a popular choice for folk who appreciate decent enough food in the centre of town.

The great customer service and value for money. The location was also good.

Food was ok, server got our order wrong twice which wasn't really the issue it happens, but for the staff member to argue was unacceptable. First and last visit!

Dropped in early evening. Very friendly reception and prompt service. Good pizza .

Very busy restaurant even at 11.45 when we arrived for our booked table. Manager and staff all very polite and helpful but obviously very busy. We were seated immediately and ordered using the App: 2 adult buffets, 2 kids buffets & 2 ‘light lunch’ deals. The pizza & pasta buffet was well stocked & regularly replenished so no waiting for food to arrive. Salad bar was similarly fully stocked, fresh and a good selection. All the food was excellent although the coleslaw was a bit heavy on the vinegar. A lovely casual family lunch with something for everyone.

Handy pizza hut in the middle of town.

I couldn't figure out what to order for a long time, even though I love pizzas. The types of pizzas that were on offer were mostly with a lot of meat. The pizza itself is very thin and quite greasy. Also the waiter seated us at a dirty table in a half-empty restaurant

Came here for the first time today having not been in a Pizza Hut for over 10 years and found our experience a pleasant surprise. We chose the buffet options - the salad bar was colourful, fresh and varied and the pizza bar was always full and with plenty to choose from. The waitresses were all pleasant and working hard.

It was very busy the day that I went. It was half term. A few people were queuing outside. They stood with the door open. It was very cold and windy outside. All the heat from the restaurant went out of the door. We were seated right in the strong draft. There were no free tables to move too. We were asked to order online from the QR code on the table, however, I had no Internet. It took an age to catch the attention of the waitress for her to take our order. When I said that I couldn't order via the QR code due to no Internet signal she said 'oh yeah, it's often like that in here.' So why were we asked to order online if it's common to get no signal in there? The food was definitely mediocre. Underneath our table we're the remnants of the last people's meal. The salad bar looked like a bomb had hit it with mayonnaise all over the floor nearby. I do think a lot of these issues were to do with the fact that it was half term and the restaurant was really busy, however, I won't be going again.

Lovely staff! Made my birthday feel really special and very attentive and sweet

Tried to dine in we are 3 people with one baby they don't have space they said wait for 25 mins so we been waiting for about 10 to 15 mins then 3 people come they let go them go in like hello we are 3 people as well coz the baby gonna seat on a high chair , they make it different treatment to the other nationality . We have money to pay same other people do . Very bad service not same other pizzahut we've been . Be fair to other people .

Staff were clearly very busy and overstretched but one in particular was very friendly and didn’t let this show. The food was hot and arrived quickly despite the above. Salad bar was much better here than I have seen previously at another Pizza Hut. Would recommend going early for lunch as there aren’t that many tables and it soon got full.

A very busy place but I don't blame people. Very very hard working friendly staff, a nice atmosphere, a wide selection of sides, drinks or ice cream and delicious pizza!. I enjoyed my experience here. I recommend eating here!

Called in on a windy, rainy day. Only one other couple seated. Seated by miserable, unsmiling server. Children (7&8) not offered colouring sheets. Staff pointed at table and said we could order via our phone. We said no thanks and menus were reluctantly handed to us. We checked over the menus. Ordered 1 pepsi, 2 cream soda, 1 water a sharing pizza (just less than £30) and three sides for £15.99 (fries, onion rings, cheesy garlic bread). Server went off put our order through. Not having been to pizza hut for years we had to ask if the bowls on the table were for the complimentary salad and if we could help ourselves. This was confirmed and we filled up the four bowls. No bread rolls. Drinks brought out. No water. Assumed it had been forgotten and given the unfriendly service, we didn't bother asking and I shared a soda with our youngest. Later informed (when paying the bill and asking for the water to be removed from said bill) that you help yourself to water from a self-service drinks machine near the ice-cream machine. Pizza and sides arrived. We had used one of the salad bowls to help ourselves to mayo from the salad bar. Was not offered any additional sauces on service. Pizza was nice, but very small for the price. Chips nicely flavoured but limp and cold. Onion rings and garlic bread ok. Husband asked me to check at the salad bar if there was any hot sauce - there wasn't. We asked the server and he said all the sauces were at the salad bar. Well, they weren't - no ketchup, no barbecue, no hot sauce. Husband politely asked if there was anything with a bit of spice. Told no a few times before reluctantly offered a hot sauce, which he then brought to the table. Not asked at any point how our meal was. Ate pizza. Cleared aside the plates. Asked if we could order ice-cream for the boys. Bowls were brought out, again, no instructions, just go and help yourself. Toilets are available down very steep stairs. We put on our coats to leave and asked to pay our bill - around £56. Not unreasonable for a family of 4. Given the lack of service and the lack of explanation regarding buffet, self-service drinks, etc, we will choose to eat elsewhere when we are next in York.

Perfectly decent pizza hut experience, we just wanted to leave some feedback for the manager. Didn't catch his name, but he was wearing a grey shirt and working the lunch shift on Sunday 14th January. My little boy Arthur asked him for his ice lolly after his lunch (we'd been telling him the man was watching to check when he'd eaten enough to win his mini monster lolly). He just wanted to write and let 'the grey man' know that he really enjoyed his lunch, and that he has now finished his leftover pizza (all bar one slice which he is still saving for later). Exceptionally good service. Many thanks.

Very poor quality of pizzas, plus not quick enough turn around on the buffet so hardly any pizza to choose from

accessibility of the store in terms of location is good, the staff were friendly and warm, food portions were tasty and tummy-filing as well. Loved my overall experience, will try to come back to another pizza hut outlet soon.

Greeted by server and given table. Asked for a menu. Waiter handed us menu, told us everything is done via app and disappeared! Went to a Pizza Hut restaurant to sit in for service ,,,,, not to do it ourselves on our phones! Could've done that from our hotel room! Felt like we were an inconvenience so left without ordering! No thank you Pizza Hut!

Taking reservations even when they're close.

Absolute rubbish. The salad bar was a joke. Pizzas could have been from the freezer section in a supermarket. Fries overpriced. So over priced for what it was. Never going to back to the Hut!!

The orange juice was delicious. The food was a touch overpriced, especially considering the pizza had hardly any dough on the bottom. Very busy. Very dirty. There was food all over the seats.

Very nice place and the food is excellent.

A convenient location in the centre of York and a menu with vegan options made this a good choice for an early lunch on a busy weekday.

Didn't even sit down, we were asked to wait until the waitress cleared a few tables - fair enough - but she wiped all the food from the table onto the floor, they had obviously been busy but the salad bar which is by the door was also very messy and not been cleaned or replenished, really not a very good 1st impression at all, we went elsewhere.

Don't bother, save your time & money, the only thing I did'nt do was cook my own pizza! Service? What service!!

Relaxed atmosphere and easy dining experience, access to varied pizzas on the buffet is good and a well stocked salad bar means you get all the food you need with ease.

Had bottomless ice-cream here with a friend! Was great

Cheap and cheerful good value and plenty of toppings. Our server (Julia) was very friendly. The Garlic bread was a bit dry so they changed it very quickly and we were happy

A much slicker version of the sit-down Pizza Hut restaurants of my youth, but the same tasty food. I like the self-serve salad bar and the deep pan pizzas arriving in their metal pan in a wooden board (traditional but kept modern). Probably old fashioned, l am approaching 60, but in my opinion pizzas are best served after being freshly prepared in the restaurant and served immediately out of the oven. You can order via the staff, but the QR code on the table allows a much quicker ordering and payment process on your phone. Post-covid although fewer staff, glad to see the same good food and that the staff are still available to advise or help if needed. Really liked this restaurant and it's food.

Despite only being a Pizza Hut it was one of nicest meals had in a long time! Ingredients fresh and pizza base was excellent. Sharing meal deal also excellent value. Staff friendly and accommodating.

Really good food, wasn’t too long of a wait and the waiters were really friendly but the food was a little to expensive. Overall I would recommend.

We tried to do a same day booking here as our original booking had run out of food (yep... run out of food, but that's another review). We were told the restaurant cannot do same day bookings, it's a good job we arrived for dinner as early as we did because the place did fill up quickly. Sadly we did get seated and were told to order our food from the QR code on the table, the QR code seems to be pointless as I still had to navigate the website to find the restaurant and the table, it may as well have just given me the pizzahut website and cut out me pointing my camera at the table. Ordered 2 pizzas and 4 bottomless drinks, 1 meat feast and a margherita, the grease from each pizza was off-putting to say the least, we left unable to finish the food and the pop became flat almost instantly. Needless to say we won't be in a rush to return.

Absolutely appalling! If I could give this a zero rating I would! Ridiculously overpriced tasteless food in a cold badly decorated room which felt like a throwback to the worst of the 1980’s. Staff were friendly and helpful but orders had to be ordered via phone which I personally despise. Service was painfully slow which was excruciating as we were very hungry. This coupled with the total lack of any ambience made the whole visit extremely lacklustre. Very noisy, screaming children present which also dampened the experience. The best option for this establishment would be to close it down. I recommend that you avoid at all costs. Please don’t waste your hard earned money in supporting a business that has zero interest in the customer and the customer experience.

We had the buffet lunch. Family of 5. Had to wait 20 minutes to get in Plenty of tables empty. I'm not blaming staff just so few working. The ones that were , were run off their feet. Pizza's were ok but nothing to write home about. But the final cost was ridiculous (£72 and one child only having one slice of pizza) for mediocre food and poor service. Will not be going back to Pizza hut

Nice restaurant, we had the buffet and the food was hot and fresh. The salad bar was well stocked up. Staff were very friendly. Would recommend

We went to a travelodge and they had no pizza so we had a look at the town and came here the people were so friendly and were very nice to my autistic son.

Just ordered a pizza from deliveroo its the worst pizza I've ever had in my life wasn't even cooked properly NEVER EVER AGAIN complained to deliveroo got 80p refund what a joke

Had the G O.A.T. pizza with stuffed crust. It was most excellent. I don't like QR code menus though and you order and pay on the phone. Almost no staff interaction (but the staff are really nice and helpful)

Decent food, like most places it's mostly self service but the guy who helped us and brought our food was friendly and attentative 😊

Wait for getting into the restaurant so would recommend booking. Food all ordered via QR code/App. Tasty food and good offerings

Went in it was quiet. Met by lovely waitress who seated us, but staff interaction from then on was non existent. Said we had to order on app which was fine,but some parts missing including juices (they had bottomless but not the same) ordered food. Drinks took a while to come but coffee was nice. Food came eventually, had one pan pizza and one thin pizza. Pan pizza lovely, piping hot and lots of toppings. On the other hand the thin pizza was burnt one side and very stingy on toppings, bland no taste to it. Dissapointed.

You’re kidding me right… £27 for a large Pizza Hut pizza??, self service, order at your table, QR code nonsense. Pizza Hut used to be the great. A sad dismal experience we gladly avoided, we went in, saw the price, experienced the lack of staff, experienced the lack of atmosphere/ happiness, and left before spending our money. Do not bother…

Standard Pizza Hut in the heart of the city, convenient.

The waitresses were lovely but our pizzas were terrible. We ordered the thin base pizzas. It was over 20 minutes before they arrived even though we were the only ones waiting for food in the restaurant. When both pizzas arrived they were like cardboard, very obviously been in the oven too long. The restaurant was very busy with delivery orders and I'm guessing priority is given to those orders before . It was more than disappointing as it's not cheap at £16 &£17 pounds each. Not good enough at this branch Pizza Hut!

Good pizza but fries disappointed. Bit pricey.

Fabuloso todo exquisito lo recomiendo ampliamente

Good pizza , best is all eat buffet arrangements. Which I like as one can have proper meal .

The York pizza hut was good a little small tbh as soon after we got in at 1145am a que had formed outside had the buffet meal and the pizzas refilled quickly as was pasta and salad

Went to York city centre pizza hut with my two sons. Was shown the table by the manager. Ordered the buffet meal and advised him we are vegetarian as there was only limited choice in the buffet. He was so accommodating/friendly and full of energy! (No wonder he was the manager) he made sure there was plenty of choice in the buffet and ensured we knew when more pizza was ready. Thanks again for the wonderful experience! Manager needs promotion!!

The staff here work incredibly hard to make sure everyone has a great meal, but I'm not a fan of having to order via the app, just takes something away from the experience of dining out x

I was family of 7 so bill came to £110. food was what's expected. BUT when pizza hut doesn't offer table service you got to order off app I strongly feel visit any restaurant it should be waiter service. Its like pizza hut on cut backs Pizza hut needs to put customers first. It's a joke

The food was delish-really recommend the chocolate cookie dough! The only thing I would say is that our server didn’t verbally give us the option to order face to face, and so we had to order online. Unfortunately after several attempts our payment details would not go through via the online website, so we had to pay manually !

Food was really good friendly staff . But these ie a but when I'm paying over £100 for meal I do expect to be waiter's service not cash less order you food by app I gave 3 stars for this must say food was OK but not having waiter's service is a must in my opinion pizza hut please sort this out I for one will not use eat in pizza hut while there no waiter service

As rating shows its OK, nothing spectacular