Pizza Hut in York

Superb food hot and tasty service excellent from young waitress who served us

Quite small but got served within minutes of entering , server explained the options , food was hot and tasty , no issues . Payment was quick and easy

great location. very friendly staff

Went to Pizza Hut in York city centre last week. Haven't been for about 20 years! We were 'greeted and seated' by the Manager. He took our order and could not have been more welcoming, polite, attentive and friendly. Restaurant was clean and well presented. Looking forward to returning (but next month, not another 20 years!).

Casey was fab, really helpful with giving us a student discount and quick service.

DONT ORDER THE HANDCRAFTED PIZZA!!! It is absolutely disgraceful, thin as paper.

It makes me want to cry how good this pizza is. The garlic crust, the thin base, the CHEESE, and I don’t even like cheese but it was so good I want it again.

The manager was very rude and condescending. Clearly didn't know what he was doing. Couldn't sit 6 people but within 2 mins we had a seat he clearly couldn't manage the operation and was over his head. I was nearly ready to walk away with the sarcastic tone the manager had if it wasn't for kids

Both atmosphere and the service was nice. However, the Dough of the pizza was not cooked properly. Me and my husband ended up having food poisoning.

The food was great, but quite expensive. Generally we’ve only had the buffet but this had stopped just before we entered. Service was great. Down side was the toilets were freezing cold, not hot water from the taps in the gents or ladies.nor loo roll either.

Restaurant was really cold. We had to eat with our coats on.

Darren served me absolutely looked after me especially as I don’t eat pork meat. Happy to make new pizza fresh with salad bowl & bottomless drink

Lovely, friendly staff and great food. Didn’t have to wait long for our food at all and it was a clean environment. Would definitely visit again if we’re ever in York again.

Sadly sat too busy to accomadate.20plus people refused que.3to 4 tables blocked reserved. Food good service diplorable. 3rd time gad simular issues. Have been to most pizza huts food first ckass,service out if this world. Really sad 2nd pizza hut near fire ststion and dungeon museam shut down.

Absolutely awesome staff well looked after great food good music going on cheap affordable deals would definitely come back here again

Absolutely lovely service, kind staff, amazing food

Had a lovely Sunday evening dinner here; food was delicious, excellent service from John and Heather - would definitely come again.

We were seated quickly and the lady serving us was very pleasant It was extremely easy to order via the QR Code and the drinks came very quickly. We ordered the buffet and it was well stocked with a good variety of different pizzas as well as 2 pastas. All of the pizza was good and the free salad bar in the price was a bonus All in all good food at a decent price.

Excellent service. Staff are so friendly and helpful. Vibrant atmosphere.

Visitó con la familia para el almuerzo. Personal amable y servicial. Puedes pedir en la aplicación o a través del personal de espera. Elegimos el menú buffet, pizzas donde sabrosas calientes y recién hechas. Buen bar de ensaladas. A los niños les encantó el bar de helados. Bonito ambiente. No se apresuró incluso cuando estaba ocupado.

Absolutely brilliant had a great experience at this Pizza Hut, food was lovely and Lottie who served us was excellent and a credit to the restaurant

The vegan options are nicer than many fast food chains and their salad dressings are vegan (although due to the buffet style the salad has a high chance of contamination). It's a shame they don't have vegan options in the lunch buffet although I guess the demand isn't there. It does mean that for a lunch, vegans or people with allergies pay significantly more. Very sweet staff though.

I ordered a pepperoni feast with two times extra pepperoni and mushrooms and it came with less pepperoni than on a normal pepperoni pizza from Pizza Hut in the states. Service was nonexistent. My wife’s food came a solid 15min after mine and my sons. They were out of Pepsi but had Pepsi max and diet.

manager told me i couldn’t have a bigger glass. it’s a bottomless drink so what’s the point in denying me a bigger cup i’ll drink the same amount anyway, it just saves me from getting up every 5 seconds to get more. ridiculous service.

After 40 minutes of queuing outside and no sign of the queue moving, we left! Very poor! No apology.

Visité aquí con la familia mientras estaba en York - cuatro adultos y cinco niños (4 - 14 ) - era un domingo húmedo y no tenía una reserva, pero nos encontraron dos mesas muy juntas. Como el tiempo apremiaba mencionamos esto al personal y sacaron todas las paradas - tuvimos pizzas compartidas y viajes regulares al bar de ensaladas. En general muy bueno en todos los aspectos, saludos al personal por cuidar de nosotros. El restaurante estaba ocupado cuando nos fuimos.

Last minute walk in after shopping at the shambles, we got seated quickly staff seemed smiling and happy all though they were running around, very busy, looking after customers. We ordered online with the QR which would be hard for someone who’s not confident with a phone, but we had help offered. Food came out quickly, looked great, all cooked nicely, salad bar was a-bit messy but as I went up I cleaned it up for the staff as they had other things to do, funnily enough we really enjoyed the salad and all the food as we had quite a range. We used the toilet which was nice and clean and got a doggie bag for the rest of the food. When talking to the staff they were busy but happy to do anything for you. Great job guys thank you very much!

Got into the establishment, expecting a Buffet (They have the promotion all over the shop). The staff who sat us is nice. We didn't see anything about the buffet so we grabbed one of the menu to check. Then an extremely rude waiter who wore a buffalo plaid shirt, looked down on us and said, "Even you have that menu, we will not serve you whatever that is on there". He repeated it again so loud that it echos throught the room. I know a pizzahut will not have the best service but he doesn't need to shout and being rude. We left after that.

Great staff quick service and pleasant surroundings.

The staff here are so lovely. Nothing too much trouble. Very friendly, cheerful and polite. Food fresh and hot and as expected.

Arruinamos nuestra orden y a pesar de que fue nuestra culpa el personal era increíble. Muy amable y servicial. Nada fue un problema. La comida estaba caliente y sabrosa también.

Service was good the manager changed our table for us as customer was being noisy on the phone so was very grateful for that and i had pizza, pasta and salad unlimited deal between 12-3pm it was only 10.99 per person a bargain and the toilets was very clean

Handily placed near the Shambles and main centre. The staff were friendly and showed us to our table and told us the deals. Ordered on the app with no issues. Salad bar wasn't great. Quite dry and no potato salad anymore. Pizza came out and it was pretty bland. I had the thin garlic crust one but it had far too much garlic powder on it and it tasted like it was old. No lovely melty cheese, just quite hard and underwhelming. We were eating later than normal and had a bit of a drive to get home, plus we had the children with us so I didn't say anything. I'm not a fan of the QR code ordering system. I don't like having to pay before eating in case the food is poor, and I especially didn't want to add a tip before even getting a salad bowl, which I was asked if I wanted to do while ordering online. Surely tips are for if you've received great service, and not to add before you've even ordered food? The atmosphere was quite nice and family friendly. Won't rush back as it was just very average and pricey for what it was.

The place is good, there are not many people, the food is very good but remember that there is a pound.

Fuimos después de un paseo fantasma tan tarde por la noche, nos sentamos de inmediato, camarera muy amable (cassie) , la comida llegó rápido y justo lo que necesitábamos

Food was lovely and I was happy to discover there were a few options for coeliacs. Staff were friendly and helpful and the atmosphere was a nice, chilled, family friendly one :)

Very very overpriced. Food was pretty mid. Chicken bites didn’t seem to taste fully cooked. The service was good though: one of the waitress dropped a pizza slice whilst delivering it to our table and compensated it with a full individual pizza! The staff are enthusiastic, except for one waitress who seemed to be dawdling around after faffing with taste card codes.

Restaurant located in the center of York. Delicious pizzas.

Absolutely overpriced, Pepsi Cola from the machine tasted like chlorine. Service was good.

Nice place. Food was good and the staff were friendly.

Value for money, friendly staff, plenty to eat, didn’t feel rushed, lots of different things to try, lovely hot food.

was visiting york and decided to have pizza for lunch, was very quiet during the time of our arrival but we didn’t feel welcomed at all and we felt that we were treated differently as we were not english by the waitress who served us, felt very bad and uncomfortable

A great dinner option that I recommend if you're a tourist in York. We came here from Canada for the first time as a family, and looking for a budget option between touring and doing a ghost walk at 8pm, this place hit the spot. When I placed the order in person for my bringing to our hotel, the staff were very accommodating; they even acknowledged an error towards the end of the estimated wait and gave that erroneous pizza free. So, if you want satisfying food and dedicated service during your York touring, be sure to go to this Pizza Hut.

the food is good. but what happens, payment is by card only!!! it's a shame. this cafe supports the agenda of digitizing everything.

My little son loves this place and today he had kids meal pizza margarita Lovely staff and nice atmosphere The salad bar was delicious and there is a varieties of choices

Went in with my son had the buffet which included drink and ice cream factory friendly member of staff usually whilst I'm eating in a pizza hut get a courtesy check not here and not even a thankyou for coming please come again soon which was a bit of a downer as always like to be valued as soon as I got up quickly cleared the table I was just sat at didn't seem like I was valued for going to eat there

Pizza with unlimited salad bar so fun and such nice staff.

Fuimos a York todo el camino desde Canadá recientemente, y nos sorprendió un poco ver Pizza Hut ... pensamos que le daríamos una oportunidad, después de haber estado de gira durante el día e ir a un paseo embrujado más tarde - que satisfecho! Al igual que el personal dedicado ... ya que cometieron un error en el pedido y me notificaron de inmediato, ya que estaba esperando en el salón para recoger, y me dieron la pizza extra errónea sin cargo adicional. Chicos bien hechos

Good fresh food, quick service,

Friendly staff but they prefer you to order off the QR code off your table. Good location and food was good.

Was rather quiet when we visited. Great food, great atmosphere, lovely staff.

Got a pick up order, team were lovely guy came up to us and sorted everything out. Then I think the store manager came and made sure I wanted extra hot honey drizzle he then even added extra and gave us BBQ just going that extra mile for me and my mate. It’s nice to see good customer service keep it up.

seated immediately despite it being popular time. nice, hardworking staff, food arrived in 10 mins. yum!

We have been to a lot of pizza huts and these guys were great, couldn’t do enough and made us feel very welcome. Couldn’t eat everything so ended up with a takeaway box for later. Food was good and hot, and even though not may people in they still refreshed the salad bar which they don’t do in most I have been I unless it’s empty or you ask. Well done guys, if we are in York again we will head your way,

We went here as a large family with kids, they were very helpful and accommodating for all of us. Would certainly go here again. We did the ulimted buffet and would highly recommend

It was quick..... And pizza was fabulous

Great staff, prompt service. Food served pipping hot and flavoursome.

I visited this Pizza Hut with my daughter. It wasn't very busy. We were seated quickly and encouraged to use a QR code whatever that is - no thanks, we've come to be waited on as this is a treat to eat out. The service was very slow but to be fair the young lady seemed to be coping alone. The difficulty with a place like Pizza Hut is you are expected to understand the rather clinical, technical processes...for example knowing without being told that you are supposed to take the small bowls on the table and head over to a salad bar to get your own salad then you sit back down and wait some more for empty glasses to be brought. You then have to get up again to fill your own drinks. Meanwhile, you are weighing up whether it's ok to leave your shopping bags whilst you do all this. Too stressful on a hot day for an older lady. Then there was a long wait for the food which was quite average in quality yet pricey. We felt a bit sorry for the young lass serving as she seemed to be doing everything so we gave her a tip in cash of course. Pizza Hut don't accept cash payments for food so I probably wouldn't bother visiting another one. Overall, the experience is too clinical for me.

Pizza hut seems to be becoming very overpriced, especially given you order yourself on your phone and serve yourself at the buffet. Food is fine but nothing special. Our service was terrible, struggled to get online despite using WiFi so ordering took 15 mins, when we told someone she said she would help if it didn't work but she never returned. She also forgot the drink orders. Another member of staff was really proactive in resolving the situation but after 20 mins of trying to order with 4 children and the grandparents I had had enough.

Thought we'd try this today pizza and pasta were very nice staff were very friendly and helpfull place was very clean would recommend and go again.

The meal deals on offer were good, but could be even better. The bottomless drinks and ice cream were a hit with the kids. It was easy to order at the table, online with the QR code.

Ordered a pizza for collection. It was super dry as if they'd run out of sauce, I don't know if pizza hut pizzas are always like that but it wasn't saucey like Dominoes, Papa John's or local pizza place's pizzas are. There was also a topping missing. You can see on the pictures I asked for olives but none on the pizza. The staff member who served me was friendly and the order was ready on time.

A really tasty pizza, all-you-can-eat salad and great service. We have not eaten at Pizza Hut for a while and would certainly return.

Service great, no problems with staff. Nice restaurant. Clean. Here’s the negative! What happened to the lovely pizzas I remember? Pizza just tasted the same as any other pizza I’ve ordered from a kebab shop! Kebab shop £10 cheaper! They’re even much tastier as there was hardly any cheese on mine. You have to pay more for normal amount of cheese. I remember the pizzas use to be amazing. Nothing special now. Dominoes pizza ten times nicer, kebab shop pizza ten times nicer. Such a shame. What happened to Pizza Hut? ;(

Our favourite Pizza Hut in York. Always fresh food and excellent service. Had the pleasure of being served by Lottie a few times, very pleasant and helpful person. Thank you

Friendly and very accommodating staff.

Pizzas were coming out quite regularly. Not much options but it was to be expected.

Quickly greeted and taken to a table. Our server was a very lovely lady who checked to make sure we knew how to order through the QR code on the table (if we wanted to) and pointed to where the salad bar etc was. Went for the buffet which all tasted lovely and was quickly refilled as soon as anything became empty . Very clean restaurant and the toilets were very clean. Also noticed that as soon as someone was finished and left the staff were incredibly quick to go over to clear and clean the table .

The ease of ordering from the table and the quickness of the staff bring over drinks and plates etc.

The food was piping hot, and fresh! The salad bar was well stocked too. Cleanliness was perfect, with no issues at all. Top-tier service which was quick and helpful.

I went here with my daughter for lunch on a day out in York. Friendly waitress that seated us quickly and brought the menus over. We decided on the buffet lunch and ordered on the app. The pizzas were hot and good as was the garlic bread and salad bar. Haven’t been in a Pizza Hut for years but really enjoyed our lunch. It was very busy when we left people were queuing outside. Toilets were clean and tidy. Friendly staff. No complaints at all.

Lovey evening in there John the sever was brilliant.

A fairly standard chain restaurant with the normal food choices to be expected from Pizza Hut. Whilst there are better independent pizza restaurants in town, the salad bar was fresh and well stocked and the staff were very helpful and efficient, this helps make this venue a popular choice for folk who appreciate decent enough food in the centre of town.

The great customer service and value for money. The location was also good.

Food was ok, server got our order wrong twice which wasn't really the issue it happens, but for the staff member to argue was unacceptable. First and last visit!

Dropped in early evening. Very friendly reception and prompt service. Good pizza .

Very busy restaurant even at 11.45 when we arrived for our booked table. Manager and staff all very polite and helpful but obviously very busy. We were seated immediately and ordered using the App: 2 adult buffets, 2 kids buffets & 2 ‘light lunch’ deals. The pizza & pasta buffet was well stocked & regularly replenished so no waiting for food to arrive. Salad bar was similarly fully stocked, fresh and a good selection. All the food was excellent although the coleslaw was a bit heavy on the vinegar. A lovely casual family lunch with something for everyone.

Handy pizza hut in the middle of town.

I couldn't figure out what to order for a long time, even though I love pizzas. The types of pizzas that were on offer were mostly with a lot of meat. The pizza itself is very thin and quite greasy. Also the waiter seated us at a dirty table in a half-empty restaurant

Came here for the first time today having not been in a Pizza Hut for over 10 years and found our experience a pleasant surprise. We chose the buffet options - the salad bar was colourful, fresh and varied and the pizza bar was always full and with plenty to choose from. The waitresses were all pleasant and working hard.

It was very busy the day that I went. It was half term. A few people were queuing outside. They stood with the door open. It was very cold and windy outside. All the heat from the restaurant went out of the door. We were seated right in the strong draft. There were no free tables to move too. We were asked to order online from the QR code on the table, however, I had no Internet. It took an age to catch the attention of the waitress for her to take our order. When I said that I couldn't order via the QR code due to no Internet signal she said 'oh yeah, it's often like that in here.' So why were we asked to order online if it's common to get no signal in there? The food was definitely mediocre. Underneath our table we're the remnants of the last people's meal. The salad bar looked like a bomb had hit it with mayonnaise all over the floor nearby. I do think a lot of these issues were to do with the fact that it was half term and the restaurant was really busy, however, I won't be going again.

Lovely staff! Made my birthday feel really special and very attentive and sweet

Tried to dine in we are 3 people with one baby they don't have space they said wait for 25 mins so we been waiting for about 10 to 15 mins then 3 people come they let go them go in like hello we are 3 people as well coz the baby gonna seat on a high chair , they make it different treatment to the other nationality . We have money to pay same other people do . Very bad service not same other pizzahut we've been . Be fair to other people .

Staff were clearly very busy and overstretched but one in particular was very friendly and didn’t let this show. The food was hot and arrived quickly despite the above. Salad bar was much better here than I have seen previously at another Pizza Hut. Would recommend going early for lunch as there aren’t that many tables and it soon got full.

A very busy place but I don't blame people. Very very hard working friendly staff, a nice atmosphere, a wide selection of sides, drinks or ice cream and delicious pizza!. I enjoyed my experience here. I recommend eating here!

Called in on a windy, rainy day. Only one other couple seated. Seated by miserable, unsmiling server. Children (7&8) not offered colouring sheets. Staff pointed at table and said we could order via our phone. We said no thanks and menus were reluctantly handed to us. We checked over the menus. Ordered 1 pepsi, 2 cream soda, 1 water a sharing pizza (just less than £30) and three sides for £15.99 (fries, onion rings, cheesy garlic bread). Server went off put our order through. Not having been to pizza hut for years we had to ask if the bowls on the table were for the complimentary salad and if we could help ourselves. This was confirmed and we filled up the four bowls. No bread rolls. Drinks brought out. No water. Assumed it had been forgotten and given the unfriendly service, we didn't bother asking and I shared a soda with our youngest. Later informed (when paying the bill and asking for the water to be removed from said bill) that you help yourself to water from a self-service drinks machine near the ice-cream machine. Pizza and sides arrived. We had used one of the salad bowls to help ourselves to mayo from the salad bar. Was not offered any additional sauces on service. Pizza was nice, but very small for the price. Chips nicely flavoured but limp and cold. Onion rings and garlic bread ok. Husband asked me to check at the salad bar if there was any hot sauce - there wasn't. We asked the server and he said all the sauces were at the salad bar. Well, they weren't - no ketchup, no barbecue, no hot sauce. Husband politely asked if there was anything with a bit of spice. Told no a few times before reluctantly offered a hot sauce, which he then brought to the table. Not asked at any point how our meal was. Ate pizza. Cleared aside the plates. Asked if we could order ice-cream for the boys. Bowls were brought out, again, no instructions, just go and help yourself. Toilets are available down very steep stairs. We put on our coats to leave and asked to pay our bill - around £56. Not unreasonable for a family of 4. Given the lack of service and the lack of explanation regarding buffet, self-service drinks, etc, we will choose to eat elsewhere when we are next in York.

Perfectly decent pizza hut experience, we just wanted to leave some feedback for the manager. Didn't catch his name, but he was wearing a grey shirt and working the lunch shift on Sunday 14th January. My little boy Arthur asked him for his ice lolly after his lunch (we'd been telling him the man was watching to check when he'd eaten enough to win his mini monster lolly). He just wanted to write and let 'the grey man' know that he really enjoyed his lunch, and that he has now finished his leftover pizza (all bar one slice which he is still saving for later). Exceptionally good service. Many thanks.

Very poor quality of pizzas, plus not quick enough turn around on the buffet so hardly any pizza to choose from

accessibility of the store in terms of location is good, the staff were friendly and warm, food portions were tasty and tummy-filing as well. Loved my overall experience, will try to come back to another pizza hut outlet soon.

Greeted by server and given table. Asked for a menu. Waiter handed us menu, told us everything is done via app and disappeared! Went to a Pizza Hut restaurant to sit in for service ,,,,, not to do it ourselves on our phones! Could've done that from our hotel room! Felt like we were an inconvenience so left without ordering! No thank you Pizza Hut!

Taking reservations even when they're close.

Absolute rubbish. The salad bar was a joke. Pizzas could have been from the freezer section in a supermarket. Fries overpriced. So over priced for what it was. Never going to back to the Hut!!

The orange juice was delicious. The food was a touch overpriced, especially considering the pizza had hardly any dough on the bottom. Very busy. Very dirty. There was food all over the seats.

Very nice place and the food is excellent.

A convenient location in the centre of York and a menu with vegan options made this a good choice for an early lunch on a busy weekday.

Didn't even sit down, we were asked to wait until the waitress cleared a few tables - fair enough - but she wiped all the food from the table onto the floor, they had obviously been busy but the salad bar which is by the door was also very messy and not been cleaned or replenished, really not a very good 1st impression at all, we went elsewhere.

Don't bother, save your time & money, the only thing I did'nt do was cook my own pizza! Service? What service!!

Relaxed atmosphere and easy dining experience, access to varied pizzas on the buffet is good and a well stocked salad bar means you get all the food you need with ease.

Had bottomless ice-cream here with a friend! Was great

Cheap and cheerful good value and plenty of toppings. Our server (Julia) was very friendly. The Garlic bread was a bit dry so they changed it very quickly and we were happy