Pizza Hut in Reading

Horrible service and extremely dirty. I would not go back here again. Anything we asked for seemed like such a bother. What’s more the place was filthy. Try somewhere else.

Pizza Hut is always my favourite pizza take away. Good service, tasty, plus a bonus pizza. I defo can’t complain about that :)

Ordered online, delivery timescale was as stated, food fantastic, pizza base was light, toppings very tasty and we received a free medium sized pizza.

Excellent service, very friendly drivers, always on time, excellent pizzas. Never had to complaint. That's my favourite!

I called up and the manager was not helpful at all, put me on hold straight away. I drove to the shop from my home and when i arrived at the shop i was JUST taken off hold. When i explained how long i have been on hold. The manager brushed off what he was saying and just said we are busy. No sorry, no customer service. NOTHING!!! Its appauling and whoever is above this manager needs to sort this pizza hut out!!!

Treated ourselves to a take away but ended up without any dinner. Arrived half hour late and delivery driver called us twice trying to find us. Called the restaurant who said it wasn't entirely their fault as the post code doesn't match the address. Funny that all other deliveries have no problem getting here and the Royal Mail website confirms our address. She argued and refused to give us a refund. The pizza was utterly gross. Floppy soggy undercooked base and cheese was separated on top probably because of the delay and sitting in a sweaty box for so long. It was swimming in grease and had soaked through the box and it was obviously cold. The chicken wings were flabby and mostly fat. The whole lot was thrown away. Crap experience from start to finish. DO NOT order from this take away unless you want your evening ruined.

Waited nearly 2 hours for cold pizzas, which had the wrong base, wrong size, wrong toppings and a side of cheesy garlic bread which was in fact a cookie?! The manager needs customer service training and delivery driver didn't adhere to government guidelines regarding contactless delivery. Appalling.

I had to call in twice the Pizza Hut shop after 90min of wait for my delivery. The first time one of the stuff told me that my order is on its way and that I should be having in any minute. The delivery tracking service was showing that I had received my pizza but clearly I didn’t. I had to call in the 2nd time, but the manager named “Lorenzo” started raising his voice like I don’t have the right to complain, which is unacceptable. To top it up, I got delivered uncooked Classic base despite my order was Pan dough base. Very poor service. Stuff who do not know what they are doing. I don’t think I will order again from Pizza Hut

I placed an order and when taken in one of the items was missing. I called to let them know and was greeted very rudely but someone who told me they packed it themselves and I was lying. I asked him what my order was and he said the wrong things so not sure what he even thought he packed!! He then sighed and told me to wait and put me on hold I was then put onto someone entirely different who asked me what my problem was. I then explained I had already spoken to someone and did I need to now re go through it all again which he then said "if you would like" ?!?! Once I had gone through my issue again he then went on to explain to me that I had had my order and his colleague believed I was lying. I then explained again I did not get all of my order and then asked what I would like him to do. They did end up saying shall I just do it again and re sending out but not without telling me this one side would take another hour to come... I honestly do not understand why people work in such an industry when they can't be kind and clearly don't like people? I absolutely love a pizza hut but will not be ordering from these clowns again and will give the business to Dominoes as the employees at reading west pizza hut are clearly above the rest of us and obviously feel they don't need the business! The amount of horrendous reviews on Google is maybe something pizza hut should be looking into!

I ordered a few times, but with the pizza always arriving cold and late I thought I'd give them 1 more chance. The Pizza arrived after over 2 hrs and was ice cold. The staff did not care at all. When I complained to head office, they sent me a £10 gift card to fob me off. I use Dominoes now.

garlic sprinles are heavy on salt - the ingredients are of average quality a but above local competition