Papa John's Pizza in Reading

I hadn’t had a Papa Johns for years. I now remember why that is. Ordered 4 pizzas and 2 potato tots directly on Papa Johns website. It turns out the delivery is from Uber, which we didn’t know until we paid. We must have had the most useless driver in the whole of Reading. We’ve had thousands of deliveries to our home and not one person has ever had an issue. Two phone calls and he was still lost. Eventually I had to run down the road in the pelting rain and wave him down. He opened his car boot and I noticed that our food wasn’t even in a thermal bag, it was just chucked in. Obviously, the pizza and tots were freezing cold. The tots were not a nice golden colour, and clearly needed cooking longer. The pizzas looked shop bought, had hardly any tomato sauce on the base and the toppings were tasteless. I’ve honestly had better frozen pizzas from Iceland. So, if you fancy pizza and are thinking of having a change, like I did, don’t do it. Go to domino’s, use an easier app, get more choice, more value, more taste, quicker, hotter and a driver that can read numbers. Forgive me Domino’s, I will never leave you again.

the food was cold, came the wrong side and not cooked properly

Really disappointed 😞 pizza was undercooked, looked and tasted like it had been sat on the counter for a few days.

Started using Uber to deliver pizza and Uber don't seem to get the notes, are unable to ring you, text you from weird and different each message +45 numbers and can't find doors

the delivery was almost an hour late and pizza was cold. not acceptable for the price they charge

Took an hour and half to deliver a pizza 10mins away then came stone cold. Manager said he would send me a email for a refund and didn’t bother sending it. Terrible service.

I paid £20.99 for the smallest pizza ever I’m not happy about this.

very delicious and appetising. It filled me up and I recommend it. Truly a scrumptious masterpiece sent from heaven itself. 100/10

I gave 30 pounds, I asked if he could bring it, he said okay, then I ordered it, it didn't arrive, then I called customer service and they hung up on me, saying they didn't know how to cancel the order. I wouldn't recommend it, I mean it's a scam.

I paid for a 10-inch pizza with 6 slices. I paid £33 for the pizza, which I found to be poorly made and not tasty at all. It seemed like the pizza was made on top of bread instead of pizza dough. When I called the shop to complain, the person who answered the phone could not speak English at all. This experience has left me feeling like I have been scammed.

I recently ordered a pizza from this store, and unfortunately, I was quite disappointed with the quality. The pizza base was extremely hard to chew, making it difficult to enjoy the meal. I hope the store can address this issue to improve the service for future customers

Delivered on time, very tasty and warm. My first order from Papa Johns and I was impressed. Thanks.

Feel like if you order online you get a better experience. I ordered online one week then the next I decided to order collection over the phone. I believe the store deliver better quality via online as they're aware you get feedback emails, if you're collecting in store they know you won't, therefore you get a worse pizza. I'll order again online but never collect in store again. No accountability therefore no effort.

Usually come in to collect and everything is great this time we decided to order for delivery, the pizza was kind of stale, not a lot of pepperoni seems like they have gone kind of cheap... wich is a shame as this is our favourite pizza place..

The best Pizza ever tasted its so good and fresh better than dominos I am for sure coming back since this place is so good 😋👍🏽

Very quick and efficient service

Food is good and the staff is friendly

The delivery time it's not ok and the food it's cold.

Quick and efficient service, delivering quality food. My go-to pizza place whether that’s with my friends or alone 🤩

Quick collection time, good pizza.

Very delicious pizzas with a friendly customer service as well.

Lovely service and lovely food ! Staff were very kind !

Delicious pizza, staff are friendly, helpful and enthusiastic. Convenient location, one of my favourite pizza spots.

Will definitely vouch for papa John’s. The professionalism the food it’s all there. If you’re looking for delicious pizza this is the place. Don’t order form dominoes or anywhere else. PS: big thanks for delivery driver Ali for his service

Very helpful staff and fast service. Love the taste as usual.

Super fast delivery with perfect temp and taste tonight. Will deffo be ordering again😁have left a tip too 😜

Very nice dishes I have been ordering from its chains in n the uk from a very long time, also it has been consistent in flavours when I go to different branches across the UK….I will look forward to the days on which I order from a papa John’s chain….

Fantastic customer service, the staff are very polite and amazing Pizzas! highly recommend to anyone

Great service! Clear communication.

Best pizza in Reading and our go to place.

Good customer service and excellent food.

Amazing pizza and the staff are all very friendly ☺️

One of the best pizzazzz in the town 💕 And also very polite staff.

Excellent Pizza, Friendly staff, quick service.

Great service! Extremely good wait time!

Ali and sharry were there when I ordered my pizza. The best staff I’ve ever seen 🤩

Best Pizza in town. Special offers are good value for money.

Fast service with great quality

The service was fast and efficient the pizza always taste nice.

This is the only store my son will eat from they have always treated him very well in this store very happy team of staff , lovely fresh pizza !

Absolutely Amazing We Will Be Back Watch Out Papa John Pizza Family Lol 😆

Good value for money nice and quick too

i was very pleased with there spectacular service and the pizza was mouthwatering and scrumptious will come here again very soon highly recommended .

Love the pizza and the garlic sauce! They never fail to disappoint me! ✨🤍

Nice place with 50% off on collection.

Best pizza place I’ve used. Great value for money, always plenty of toppings, friendly staff.

very nice service and very quick 2 large pizzas for £17

I always used to get pizza from here before, until I had randomly gotten lactose intolerance. Very good pizza, even today, but I wish they had lactose free mozzarella instead of the vegan "cheese", because it tastes really weird. I would definitely eat more pizza if that was a choice.

Great service, friendly staff, without a doubt beat pizza place in Reading, the garlic sauce is amazing 🤩

Great tasting pizza and nice service

Great place to pop in and get Pizza at a great price for the entire family. After an afternoon stroll with my 2 year old decided to pop in and try some Papa John's pizza. Placed my order and watched from the waiting area while our pizza was being made. My daughter found the entire process quite fascinating. Ordered a large pizza as it was myself and two other friends. We received our order in no time at all, so was quite pleased. The pizza was some of the best I have had in a long time, the crust was lite and just what I like on my pizza. My friend who doesn't like eating out had 3 slices , it was that good. The staff were helpful and very friendly. The shop front/ waiting area needs some TLC to match the quality of food and service.

Great customer service and friendly staff, definitely my best place for pizza in Reading

Love a philly cheesesteak papadia. Really nice.

This place is amazing and it’s an awesome taste

Great atmosphere. My colleagues had many different items from their menu, The staff is very cool and cooperative . its a 10star pizza and location. Overall, had a wonderful experience at there and overall remembering moments I spent there

Delicious pizza at the good price

Always a good service and good food

Good experience, nice staff, fresh food awesome service

My #1 Papa John’s pizza amazing workers and pizza

Great Customer Service and sherry was great with super fast services

Fantastic food and customer service!

Food was ready for when my friend and I finished work. Friendly staff and food was fab.

Had great pizza. Staff was good.

Fantastic customer service and the food is amazing! Would definitely recommend! Prices are very reasonable too ❤️

Our local pizzz place to eat and take out, we love the taste of the pizza.

Lovely pizza and al the staff were helpful with picking the best deal. Would highly recommend

Good service. Quick and easy collection order. Very clean service.

You got to try the England Rugby one, loved it . I hope they keep it on the menu

The pizza was great. The taste was really good.

I’ve just had the best pizza ever made by Sherry who was really helpful & friendly

The online experience was very good, very easy to order. The tracker showed the order was processed and pizzas cooked within 5-10 minutes of the order being placed. The tracker then showed the order then sat waiting for delivery for 16 minutes. The order then showed as being in delivery for a further 20 minutes (the shop is 5 minutes drive from our house). The tracker then showed the order as being delivered, although it hadn't. After 5 minutes we called the restaurant and asked where our food was, thinking it may have been delivered to the wrong address. The restaurant didn't know and the order did arrive another 1 minute later so the tracker showed the food delivered around 6 minutes before it actually was. So the pizza was received 42 minutes after it was cooked. The order should have come with a drink. I asked the driver if he had it and he replied "No one gave me a drink to deliver" and said "don't worry you will receive a refund", which wasn't particular helpful. I have yet to receive any refund. If I had taken something from your shop without paying I would rightly be arrested for stealing. But not being supplied with something you paid for and not receiving a refund is somehow acceptable. Where is my consumer protection?

Never have anything in stock (deserts and dips mostly),inconsistent in terms of quality and will forget something on your order 2 out of 3 times.

The food is just the best, cant beat it and they have some really good deals.

Sorry for less stars due to personal taste. I did not much like the taste.

Today I had the worst experience of customer service ever! I ordered food today with the drink, I received the food but no drink, as the driver forget to bring it. He said he’ll be back in a few minutes. The shop is not far from my house. Half an hour later no one come, so I have phoned the store to check. The manager answered me, and I felt sorry for the company to employ such an in experienced manager. He refused to give me his name, with an aggressive response.Personally, I think this prives zero experience in dealing with the clients. I will never order again from there and I’ll be talking about it every single time. I was just really upset and the manager’s behaviour made me even more upset and angry.

Recently it's often had overcooked garlic bread and cooked but flabby n pale chicken wings. Also when I have paid for extra pineapple and ham it's not arrived with extra other than once.

I’m still waiting for it I will never order from there ever again

You have taken my money on Christmas Day and you are not open absolutely terrible service

The food was hot tasty and very fresh would order it again.well done Papa John

Ordered pizza and it wasn't delivered. Papa johns took money for transaction. Emailed and called several times , no response. If the store is closed the website shouldn't take your money!!

GENIUS PIZZA MAJESTIC AND TREMENDOUS

This food made me feel ALIVE - INCREDIBLE flavours - ace delivery driver thank you so much!!!!!!!@@@@@

Majestic delivery service orgasmic pizza flavours amazing food as always thank you!!!

Amazing food amazing delivery driver I was smiling for days - will definitely order again

If possible, I would give 0 ratings. Sub-standard pizza. Cream sauce tasted like vomit. Pizza was just dough with sprinkling of vegetables. No taste whatsoever. Avoid.

Got a ticket 🎫 for parking up to 30 mins when machine was broke ...Papa John's staff did nothing to help in the process on this. be warned when parking there and service after

Tasty pizza and excellent service especially by Aarti.

These guys are legends. We ordered for collection instead of delivery and even though we were out of their delivery area and they had no drivers one of the other staff dropped it off for us and they even remade the pizzas.

Pizza it's really nice and chess garlic slice is really nice delicious food .....

This outlet is set up primerily as a collectiin or delivery stote, as it has only one small table has. The service is quick. And is situated on the outskirts of West avillage near Teco aextra on Portman Road

Philly Cheesesteak is really Nice.

Sent to the wrong address, we were blamed for it, rudw staff, and underwhelming when finally delivered. Ordered the new Papadias and a pizza. We got the notification to say it had been delivered, but it had not. We waited a while in case it was an automated notification and my wife phoned up. We were told by the extremely rude staff member that someone had called up and changed the delivery address. We told them we never called and their response was that someone had called up, and then they had sent it to the new address. The manager then hung up on me when I was on the phone with him trying to figure out what had happened. After finally getting the order (delivered by the incorrect recipient mind you, thw shop had mixed up a load of orders and sent out order to someone else, so this family got two Papa Johns deliveries) the garlic source is awful and the papadias was awfully underwhelming. Not going back to Papa Johns again any time soon, especially after the rude manager at the Oxford Road Reading branch. Awful. If I could give 0* I would

So we ordered pizzas tonight for our daughters sleepover ,,,, and only after phoning , well over an hour after ordering to be told not even in the oven yet !!!! If they had said there was a long wait we would have ordered elsewhere ,,, it's now almost 2.hours since ordering and still no pizza,,, def not great customer service

Always good, hot pizza! Their vegan offering has always been good, as well as their regular options. The delivery drivers are so nice and they always have great deals on their websites. Wouldn’t use any other pizza place.

Food was cold and they gave me the wrong drink

Brillant, quick delivery, excellent good and hot too 😉

Payed an extra £2.75 for stuffed crust but the crust was empty. Can people not read an order? Won't use again

Ordered crispy cauliflower as a side was really looking forward to it. When it arrived it was cooked in a very soft batter and was not seasoned.

Don't find my adress . Pizza it was cold and didn't have the extra ingredients I bought

Pizzas were tasteless , potato tots Luke warm and chicken was poor quality. Won’t be ordering again.