Pizza Hut in Southwark

Ordered online. Everything went through and paid. Rocked up to collect my pizza only to see the store was completely closed. Took 5 days to receive a refund with barely an apology. Terrible service

We dined in for the lunch time buffet. The staff were excellent and very helpful. Thank you.

Cameran was a great waiter! We really appreciated his efforts

This is by far the worst Pizza Hut I’ve ever experienced! The tables and chairs were filthy, showing a complete lack of cleanliness. The staff seemed lazy and unenthusiastic, making the atmosphere even worse. The salad bar was a joke—barely any options, and what was available tasted cheap and low quality. As for the pizza, it was just average, nothing like what I used to expect from Pizza Hut. To top it off, the deals are terrible. Pizza Hut has really gone downhill recently. I wouldn’t recommend this place to anyone!

Absolute rubbish I ordered a lasagne and it came out in what could only be explained as a dish 8 inches long a quarter inch deep and 2 1/2 inches wide there was nothing of it. It was just a thing with a few bits of what can only be explained as rubbish Filling I was disgusted with it, Would never go there again for £ 19.99 you get eight onion rings you get a dish of slop you get a free drink they call it but you’re paying for it. Avoid this place like the plague did not know what they were doing and the manager all he wanted was to sell you the dearest dish. Complete and at rubbish I can assure you that it doesn’t deserve a star to be quite honest it will be good when it goes away from this area because it isn’t value and it’s a load of rubbish. I was there on Monday, the 5th of August this year 2024.

Closed early cos they didn't want more customers. Mugging themselves

Awful experience. The greeter couldn't be arsed showing us to a table and just mumbled something to us about where to sit. The tables weren't very clean. A family group left a table and it wasn't cleaned up during the entire 45mins we were there, and the place wasn't even that busy. The waiter delivered our pizza but forgot the dip, when I asked for a dip he looked so peed off, not once did any of the servers crack a smile. The dip never arrived so we had to get up and ask. They gave one tiny pot; we paid £2 for a dip so pointed out this was a bit on the small side and they gave us a handful of them but we shouldn't have had to ask. The pizza was average at best. Barely better than a frozen pizza, bit overcooked and not worth the money. My first time here and also my last. I'd never go back.

Slow service even though is it was barley busy, the staff don’t care about their own job it must be the wages after all and also forgot two items that was meant to be coming out first, poor and to top it off they just stand there and talk and when people complain about not having any food they get snappy back making you the lion among the deers

A minor incident occurred. But was rectified professionally. Service was 5 star.

We went on a Saturday afternoon and was vastly understaffed. The staff that was there was great. But running around trying to keep everyone attended to but were fighting a losing battle. Something management needs to look at to help them.

Food came fast. Good service. Fresh food

Canada Water our worst pizza hut experience and I have been going to pizza hut for around 40 years and I have eaten in this Pizzahut many times. The manager was in dinal that the caramilsed onions was burnt and only offered to cook a new pizza with fresh onions instead of caramilised onions. Since the Goat pizza came on the menu I have lost count of how many times we had this pizza. Never have I seen onions cooked.So, much they actually turned to charcoal pieces, so much so you could have used them to cook food on a barbecue they were actually burnt to be charcoal. I give 5 stars for service because the staff wanted to get a new same pizza cooked but the manager refused. As this Pizza hut is closing down as I work in hospitality for 31 years if I could give the staff a job I would but F&B is not my department control. 5 stars to staff we had to pick out the charcoaled onion. If the Manager just had some empathy to not say they are caramilsed onions that is how the are and had a new pizza cooked I would not have written a review. You can see from the reviews I write and not many I am not a complainer unless something is genually wrong (first ever negative google review), nowadays the costof eating out has got stupidly expensive even just for 1 Pizza £29.00 that 3 years ago was around £15.00 quality and management to customer repsect becomes more critical with a higher price point. Cheers. North Greenwich pizza hut from now on.

Good selection off food for the buffet Speed wasn't the greatest at refilling what was empty Some off the pizza felt greasy

It's as you'd expect for an overpriced Pizza restaurant. It's nice but could be great and should be cheaper.

Been completely honest… the worst pizza I’ve ever tried. It was like eating gum but plastic flavour. Thanks for ruining my evening, plus the bad film that we went to watch “Abigail” soooo bad, as bad as the pizza. The staff was okey but they even didn’t know where the mayo was and they work there

Nice typical pizza hut, everything ok but the pizza was a bit too sweet to me

The food was cold and stale. Not worth the money at all. Wouldn't return

The experience was very good. We loved the pizza and the sides - Garlic bread and chicken bites are really nice. We actually loved the ice cream factory and really satisfied

They were super nice and understanding knowing that I have a poor level of English thanks you everyone ❤️

Very expensive for pizza, which had no taste.

Nice place to have a pizza. Lovely pizza :-)

So I was planning on hosting a birthday party at the Hollywood Bowl however needed a place to eat so I decided to head to Pizza Hut. I had, the night before, looked online and tried to book however it claimed it was 'too big' of a party to the point we had to call them up to tell them in advance, yet the phone number did not work/no one was picking up. This caused my mum, my sister and I to go there to see what we could do. The place was crowded and despite us being the only people queueing, the staff took a while to reach us. One staff member had told us to wait a bit and when he returned, we told him about the whole booking situation. He claimed that he would have to get his manager so we complied. It took about 5-10 minutes for the manager to reach us. When she arrived, she had no clue what she was doing as she came over with her tablet and asked us if we had booked. She seemed annoyed at us for getting her to talk to us and when we bought up our situation, she had said we were 'just meant to come in'. We stormed out because how are you asking us if we booked then claiming we don't and have to turn up? This was just terrible, however last time we came in it was fabulous: the food, the cleanliness, the service, everything. What's gone wrong? Please fix your customer service.

I ordered £50+ family meal deal and it didnt come with no drinks. The staff was very rude explaining. Wouldn’t recommend bringing your family to this restaurant.

Had a buffet lunch good food for the price.

Very nice atmosphere and the music in the background was ok

Great customer service, the restaurant was very empty so the manager helped us to place the order (to not be forced to use the app).When I mentioned I was vegetarian he ensured the pizzas that came out (piping hot) were all veggie. If you avoid going on a Saturday or busy times, it can be a pleasant experience.I would say it is relatively expensive however for the quality of what you get compared to elsewhere...

When we arrived we were briefly explained how to order using the QR code on the table. We were allowed to look for a place. Some tables looked very sticky and dirty. We then found a table, unfortunately without a QR code. The employee cleaned the neighboring table with a QR code for us. We ordered our food. The glasses were brought to the table. At the salad bar we were able to help ourselves as we pleased. You could also refill your drinks yourself. The food was very tasty and filling. It was quite loud in the restaurant due to the music and many families with small children.

Normally I won’t review solely based on customer service but it feels justified for me to do so now. Apologies if the name is incorrect but Venu did an excellent job when I went for dinner a few days ago, he seems like the guy who likes to have a laugh and throwing some banter around our way, and was always quick around the restaurant serving customers. Thank you.

Lazy manager, lazy staff that don't want to work... don't enter this place with kids or in a group you will be turned away with excuses of NO Dough Left?!?! This is KFC with no chicken an McDonald's with no buns, childish nonsense excuses so as not to serve a group of 11 at 9pm... teen useless staff an lazy management, and from what I did see the restaurant looked dirty... Avoid!

We almost had to beg the manager for a seat. First he tried to make us sit in a small table in the middle of everyone surrounded by lots of families and noise when we asked for another table he told us it was dirty and we should wait after 5 minutes the manager asked a staff member if it was clean the staff said yes he cleaned it when the customers left which was before we asked to sit there then he said we need to order online at our table after attempting to order online the WiFi was lagging and we couldn’t place an order and the manager walked passed I asked him can I order with him because the wifi wasn’t working and he told me to go to the cashier desk to place my order in a very impolite way finally after 20 minutes of wasting time trying to order we managed to make the order at the till and we waited for our food which came under cooked. Do not recommend this Pizza Hut

Amazing customer service by Rufus and Co staff

Pizza was great. Friendly staff with good quick service.

Thanks for your hospitality, Jaideep.

The pizza was waaaay too thin and definitely undercooked on a very quiet evening. Wouldn't recommend it.

Popular pizza chain (a few non-pizza mains are available), unlimited salad from the self service bar, sides include chicken wimgs, onion rings, fries and garlic bread, soft drinks, beers and cider, all served in an unpretentious atmosphere by friendly staff. Order by QR code at your table.

By far the worst pizza I've ever had in my life. The sides were completely inedible also, all of it tastes like plastic. Ive had better pizza from a vending machine. And somehow my order was stone cold even though I only live half a kilometer away. I should point out that I've had Pizza Hut from other branches several times and enjoyed it, this specific location is just diabolically awful

Good hot pizza and efficient service by the staff... The salad junction could be cleaner though... Sometimes bacon bits are fallen on whatever container is next to it...so vegetarian's choice gets further limited.

I was visiting from South Africa and took my 8 year old niece for lunch before a game of bowling. The cashless order method, the good service and friendly staff made our experience a pleasant one...my niece enjoyed her pizza bottomless soda and ice cream treat....THANK YOU😊

The pizza hut was empty at the time and the staff allowed us to pick our own seats. The payment and order was completed online but the staff were there to support us if needed. The food was very filling and amazing. The staff allowed us to stay until there closing time.

Friendly and helpful staff. We were just in time for the end of the buffet. Lovely pizzas.

The foood was amazing and very filling the manager iatiyaz was very considerate and kind and helpful as well

Great service, very kind staff!!!

Amazing service from Roxanne very patient and went above and beyond with 18 of us, will definitely come back again, as she made it special

Range of options for food and drink at reasonable prices. Comfortable seating. Ease of ordering. Convenient location for the rest of my evening (I had visited the nearby cinema beforehand).

lovely food some times slow service because there’s not much staff though.

Where do i start…. We had to send the food back and argue with staff as to what we had ordered and what the ticket sent to kitchen actually said. After which the food was bought out correct. As far as customer service goes there is none we finished our food and have been sat with dirty plates in front of us for an hour. After having to find a member of staff and complaining that we are waiting for our table to be cleared and the pudding we had ordered to come over. They seemed completely unaware that we ordered anything in the first place. Even after complaining the plates were still not cleared. The toilets are absolutely disgusting unclean and dark both mens and women’s need a very deep clean if EHO where to walk in i’m sure they would be appalled at the site. Completely unprofessional and will not be returning here again.

Top service just popped in before a theatre show. Quick efficient and food was great. Thank you all know I was in a rush but service was great and efficient.

We had a very special experience. I came with my family to have dinner and Rufus gave us exceptional service he was so kind and helpful. Served us with a smile on his face all the time. He is a credit to this branch. Thank you so much

My mam and I went to this pizza place on Friday and the pizza was decent overall the people and pizza was nice but my mum is lactose intolerant so she got the $hits. But since the customer service was so good the manger Amanda helped us out with clearing the toilets after me mam had the $hits and then gave us a complimentary desert. Overall great place great service will be coming to see Amanda and thank her for her help.

I Would like to say a huge thank you to Nahian and the whole team today on 04/11/23! You accommodated my god daughters birthday , a group of 20 people when it was already busy. Thank you for opening the back, letting us order so much, and many times. You said the service would be slow but it was surprisingly fast! Thank you so so so much , outstanding service and attitude.

Had a great experience in this Pizza Hut!! There were around 20 of us and the staff were very very accommodating. Particularly Nahian - he went above and beyond to make sure our visit was special. We were celebrating my nephew's birthday, so we all truly appreciate Nahian and the staff's efforts to make it a memorable lunch. Thank you!

We went to eat pizza buffet, the waiting time wasn’t too long. Staff was very professional ensuring that the place was clean and food was there and hot all the time. Children love it and said was the best day in their life 😀.

I order a pizza without cheese as I can't eat cheese I was sent a pizza with cheese and the wrong size pizza it had a pick up sign on it ment for someone else I have been calling the branch in Surrey Quay but no one answer that phone very upsetting

The manager was shockingly rude and had terrible customer service. She left me holding a baby at the front of house and then yelled at me when I took a seat without being shown…on my birthday! I went to the Greenwich branch instead, which had much better service and was a lot cleaner. Don’t think I’ll go back to the Surrey Quays brand again.

Very friendly and helpful service from the manger Imi. Not very often that there is such great service nowadays. Best by far. Highly recommended

Quite difficult even to describe, what a poor service. Despite having few people working, quite slow service, employees arguing in front of customers. Embarrassing to eat in such unpleasant environment. Manager watching the whole situation and did not took any action.

The food was excellent and the service was excellent! Really liked the salad bar and the bottomless drink included in our offer. The food was well presented too.

Not much atmosphere at the time as there were only 6 customer I would thing at busy time the atmosphere was great

Parking Loads of parking space. Just be aware, it is quite a squeeze to get inside the car park. I am not sure why they put the barriers. Food: the food is fine. It is Pizza Hut! The buffet is generally well stocked and the kids area for ice cream is generally well stocked! Service: the staff work hard and they are polite. No complaints at all. Atmosphere: it is very good. You go there, you eat, generally all good.

Food was ok, staff not really approachable but Nahian was extremely helpful and made our experience here alot better. Thank you Nahian

Personale eccellente. Accoglienti, gentili e pronti ad aiutare. Menù con ordine e pagamento online comodo e veloce. Insalare a buffet con una grande varietà e refil anche delle bevande. Pizza di diverse dimensioni. Noi abbiamo provato la Misura pan nelle foto

Amazing customer service really hot food and lovely fresh salad and the ambiance was amazing the store was lovely and clean the staff was absolutely amazing

Lovely staff didn’t get his name but really helpful and even got my hot water for my baby’s bottle thank you again :) will be back again

Amazing service and the manager Imtiaz really goes above and beyond for you.

Your spicy chicken taste like dog and you take long to bring food your own workers said your food is rubbish you have to wait for so long sitting in a fridge the staff is not welcoming and lazy the staff is eating behind the counter making customers feel extra hungry

Smashed the buffet staff there are so on it.very fast and accommodating. Amazing lunch

It was so lovely when my friends and I went. The staff greeted us as soon as we came in. Has a very family atmosphere to it and the menu is to die for. It also felt very nostalgic. I missed cheesy balls on my pizza crust so I have to come here again

WORST PIZZA HUT RESTAURANT RUDE STAFF RUBBISH CUSTOMER SERVICE AND CANT EVEN MAKE A PIZZA DONT BOTHER GOING HERE

The salad section was clean and well looked after. The price has only gone up by a £1 which was really good. The staff were accommodating especially the manager. Really lovely guy who looked after us well and even stopped to have a lovely conversation. - Mrs. Amo xx

We went for surrey quays pizza hut buffet. The buffet was a poor selection (no variation or choice) and long waiting times for food. The restaurant is dated, not well looked after and with a tacky ambience.

This was the worst experience I had and was not surprised that the place was empty on the sunniest day of the year. Please remember that customer service is key and make the effort to have at least one till open for people who are not digitally friendly and definitely won't come back.

Went here for lunch,Food was nice. The staff member/manager Roxy was polite and friendly. She was also really helpful when ordering our food she went above and beyond. Great service she definitely deserves recognition 👍🏻

Food was superb but would’ve been 5 stars if they just just microwaved the brownie quicker

Great for kids. Buffet option is a winner (though sometimes im weary hygiene wise). Nice layout inside and great for small parties/get togethers. However, by the time youve added a few sides or drinks, the bill will start to skyrocket. As far cheap and easy lunch locations go, there are other options out there. This is great for a once a month trip though.

Amazing people very generous staff .

Very bad customer service, was not busy, still took 10 minutes to take order, order wasn't placed on time, lot of infighting within the team which impacts the service, took over 30 minutes for 4 desserts. Verdict : Only use sparingly.

Service was alright but the food and the sauces absolutely vile.

Para la gente que tiene muy demorado. Empleados muy simpáticos y amables

Food was delivered stone cold. Would have been better off going to ice land and saving myself £35

The food was disgusting the cups was not clean properly and the plates I won’t recommend you coming here. Also the toilets was blocked . Water all over the floor don’t know where it came from overall I wouldn’t be coming hear anytime soon

This place needs to improve drastically! Firstly the place is like a sauna, making eating very difficult. I dont understand why it is so warm. A restaurant should be a place where people can sit comfortably and enjoy their meal not sweating and being flustered. My next major issue is with staff body odour. The young man rushing around made the passing area smell unbearable. This is just unforgivable when working in a restaurant. Take a shower! Service is below standard, no knives and forks were provided on our table, and the seating is sticky/dirty also. Finally, food took considerably longer to arrive for a buffet service, and for extended lengths of time, there were no pasta or vegetarian pizzas. Often I sat there and pondered to myself what the point of getting a buffet was since there was no food.

I been to store today to have lunch with family . I manage make order with RQ was abit not understand for me . I ask the waiter or manager tall man with grey hair . please it’s bit confusing can you help me. but he didn’t. he was trying to argue with me .he make my day bad . push me to cancel my food order and I did stay only me for the kids green(I did order only for kids ) . cause I was really up set from his altitude. . I deal with restaurants and businesses I believe this person don’t have clue what his doing . Advice to hire experienced staff as you wasting customers and business .

Was nice and quiet. Pizza was freshly made and pasta was tasty 😋

Great service. We went there for 9pm A few issues at the start but this was quickly rectified by the manager & staffs. The staffs are super friendly and welcoming. Excellent food and great service. Thank you all x

Nice athmosphere, good food and drink you can get a deal for a good price but do expect to pay £60-£70 pounds for food and drink if you want a pizza and drink and side. The staff were polite a lot has improved there were kids running around and doing what kids do but that didn't stop me from having a great meal and drink out for a good price even though expensive it's totally worth it. When you order your food make sure to ask for the bottomless drink deal, it means you can get unlimited refills on a soft drink machines what's great about that to is that you can choose many flavours for some but not all drinks - Vanilla, Lime, Cherry, etc. But when I returned for another dine in meal the experience was dreadful, they tried taking my menu away from me when I only sat down at my table to order, the service is like a Skeleton Crew, not everyone who serves you understands a word of English, they treat you like a child. 3/2/2023 posted review 7/2/2023 - updated review to 1 star after a bad experience I won't return again.

Maybe I went during a very busy time but comparing with other pizza hut restaurants this one really let us down. Place was very dirt, salad bar had food spilled all over. A place I didn't feel comfortable eating in

Good old unlimited lunch buffet.

Very expensive small pizza for £18 was supposed to be triple cheese and pepperoni, but it had hardly any cheese and three small pieces of pepperoni. Also we had to order and pay before being served. When i complained to the manager ,instead of being sorry he argued with me. I was shocked and will never go there again.

Undercooked pizza! Slimy and cold and missing item. No one answered the phone when I tried to call and the delivery driver was extremely rude telling it not his problem he forgot an item will not be ordering again.

You have to use your phone to order and pay before getting your meal, it took them a couple of times to get my Grandsons order right, and they weren't very helpful when we pointed it out....

What can l say of this place. My daughter was invited with her other friends to a birthday here. My first time here . The service was fantastic. The staffs are friendly, helpful and great service rendered. Thanks for looking after us on the day.

Had a nice experience having lunch here on a Friday lunchtime. Even though there was a considerable amount of customers the staff were able to give me a table and get the food out efficiently

We had lunch at Pizza Hut Surrey Quays and Vicky served us,she was very friendly and helpfull. Perfect customer service from her👍

Upon attendance, no greets although it was quiet and hardly anyone in there. I went with my family of 4 for dinner: there was a female staff beind the counter. She looked like she was so bored and gave us no eye contact. The male staff just strolled over to us pointing to where we can sit and told us, “qr code there and order”. There was no friendlyness or basic manners, no smile just miserable. We didn’t think much as we were hungry and cold. When we ordered and food arrived, the female staff came over with plate and cutlery. Gave us no eye contact and just placed it like we didn’t exit. We said thank you and she just walked off. I have never experienced such bizarre service! I get that there is now online order via app etc. but the humans are staff and least we can receive is some pleasantness. The customer service needs improving and learn to smile and give polite eye contact. Never going their again!

Went to this place yesterday as a paying customer (sit in) I got told I couldn't take the rest of my pizza on my plate home . The man told me the manger won't allow it. I think it's degusting knowing I payed for the food.

Took my mum today for lunch we have been fans of this hut for years and this is our fav one to dine in the service from HARIDEEP is excellent so official and quick. Our chef EVANS is the best pizza maker so clean perfect and never gets anything wrong . And our manager IMTIYAZ the most kind friendly person and so on point and treats you like VIP.......... Thankyou you for always making our visit so nice it's very much appreciated that's why we always come back not just for food but for your fab service and chats........ See you week end. Your 2 favourite customers Lucy and Penelope 😋😁

This Pizza Hut at Surrey Quays gets really busy due to many other Pizza Hut restaurants are becoming non existent & Pizza Hut everyone loves for the taste and what they offer. I want to say the service from management at this restaurant is 10/10 from seeing people coming to dine for their birthday this restaurant celebrates it with fulfilment to providing its customers and loyal such as my self with great food and service so well done 👏. Hope to see this Pizza Hut expand and stay open for its great dining and experience as delivery is not always the same.

Enjoyed the food although difficult to book online

I placed an order and waited for the pizza , when I tried to track the order it said delivered. When I called the restaurant they said my place is out of their delivery area. Refund will be in 3-5 working days , Thank you . That’s great .

I took my younger brother here yesterday with a friend of his. The food was nice and the waiter was very helpful.