Pizza Express in York

Dreadful service. We pre booked knowing it would be busy but had to wait well over an hour for our main courses. We had no glasses on the table, had to ask for cutlery, had to request a pizza cutter. I spoke to Amy the Manager, the best she could offer was that they were busy. I would have thought at this time of year they would have pre planned for busy periods. I will not to be going back.

Fabulous very family friendly, went with extended family for lunch including 2 grandsons and the staff couldn’t have been better , friendly efficient smiling and such good service. Festive menu was really good value . We will be back

Our children celebrated their birthdays here (30 friends in total) .. the staff (namely Chris Harrison Tamas Amie) were so friendly, efficient, helpful, speedy .. it was a delicious meal.

Ordered from xmas set menu - breadcrumbed chicken for starter was undercooked and soggy - not crispy. The margarita pizza was just okay however not much cheese... Additionally, the floor was covered with food crumbs and seats appeared to have spilt drinks marks (I arrived to be seated at 12pm so would expect a clean area) also, as mentioned in other reviews I did find one male waiter a little rude and dismissive

Pizzas were nice but the male server we had was extremely rude and opinionated. When I have been here previously the main issue has always been the waiting time when it didn't look very busy. I always leave a tip but on this occasion i couldn't do to the server's attitude. On leaving I was especially glad i hadnt when the server was talking to a colleague and called us morons!I hope he reads the reviews from where he works and realises we heard this comment. Needless to say we won't be back!

Picked as a location for a second date, dinner date, the poor acoustics made it very difficult to hold a conversation.

Impressive building but fairy quiet. To best get discount need each person needs to do on app. 1 pizza was hot but 2nd was lukewarm.

Had an excellent meal last night as we have come to know and love but our server this evening, Rosie, was outstanding. Incredibly personable and helpful, really helped make the evening so special. Thank you so much!

Very quick and efficient service which ameliorated stress about catching a train with sufficient time to spare

Like most pizza express outlets - you know what you’re getting. Reliable, tried & tested. The service from the staff was friendly, attentive & professional. Big downside was the waiting time. Thursday night about 6:15pm & it took an hour & a half to serve 2 doughball starters & 3 pizzas.

Very good restaurant. The best Pizza Express I’ve been to and I’ve been to a lot!

Terrible service, we booked but they couldn’t honour it. 45 mins wait to sit down despite the booking. Total shambles

Save your money do not go here Awful food (Pizza Express getting pizza wrong!) Waited an hour for cardboard dough burnt pizza and a calzone that looked like a findus Crispy pancake (see picture). Even with 2 pizzas sent back it still cost a fortune for barely edible food. Waste of money and an utterly unpleasant experience. Manager seemed to think it was all OK. Apparently my calzone had simply deflated as it came out the oven. No acknowledgement or poor service, long delays and multiple plates forgotten - my daughters starter and main completely missed each time and the response was 'another dough balls yeah?' No apologies throughout this awful meal.

A high stree staple, located 15 mins walk from the station in a grand historic building, Pizza Express, known for quality menu family friendly menu. Good selection of beers and wines and a limited dessert menu but with my favourite tiramisu...which did not disappoint. Dining room is very large, divided into 2 spaces.

A little hidden away within an older facade. Collect order, but had to wait too long at the front desk. No bell to ring and no staff walking past. Or none that seemed bothered. Food typical for PE.

Went in for lunch with a friend. Saw the special offer and we went for that. However, had to download an app, then fanny on for this deal to work. Pizzas arrived and was charged full price anyway. Pizza was nothing to shout about. Had just as good out of the freezer. Expensive, mediocre in posh surroundings. Don't fall for it kids! I won't be back.

We paid 19 pounds for a mediocre pizza. ....And we waited over 1 hour for it. We won't come back. We can find much better pizza in town for a fair price

Hit the restaurant at its busiest time otherwise would have been 5 stars all round, food needed another 2 mins in the oven, but not enough to criticise it too much. Service from all staff we spoke to was awesome

Such an amazing restaurant! The staff were wonderful - the food was amazing! Was the PERFECT amount 💕😊

The staff were so good with the kids and very patient with our large, chaotic group. Kids all came in grumpy and left happy

Very slow service. Food came out cold and 1 dish was completely wrong. Had lots of items missing off the menu due to lack of ingredients.

I was charged twice during my restaurant visit. I have called them multiple times, but either the manager is not available or no one picks up the phone. Note that both transactions included 10% tip that I paid as well. They were prompt in deducting the money, but there is no accountability on returning the excess amount. I am attaching the snapshot of my statement 7 days after this happened. Note that the statement refers to the time in India (IST). The incident happened on Sep 22, 4:08pm BST.

Really friendly and helpful staff. Delicious pizza but found it quite expensive for what we bought. Lovely atmosphere inside the restaurant.

The food was OK but a little cold. The crispy fries weren't crispy, the pizza very thin and was ok. But the salad nicoise was very nice.

An okay experience at best. I Was shown to my table promptly and given a choice of room which was nice, it's in a beautiful old building so a nice dining atmosphere but the service was lacking. When I wanted to order my drink and appetiser the server was walking away as I was trying to tell them what I wanted and was given the wrong drink, sparking raspberry rather than the raspberry and elderflower cider I asked for. This was changed and the correct drink provided when I let them know but I then waited around 40 minutes for my pizza and during this, it was not showing on the bill on my app. It did appear on my bill just after I was told 3 more minutes till my pizza was ready which made me think they forgot to add it and rushed the kitchen to get it out. The pizza was lovely, plenty of toppings on a nice thin base with a great sauce but overall let down by the service.

Really yummy food and great service. Had a lovely view from my seat

A party of 11, we were superbly looked after and entertained by Huseyin. Tasty pizzas. A very enjoyable evening thank you

Uncooked pasta, pizza with barely any cheese, rude staff ignored us when we walked in, cold food and overall just unenjoyable.

A hard one to rate as the food was lovely. However we asked for the children’s dough balls to come with the meal, they came first, child asked for pepperoni and got margarita so had to have it remade, one drink was incorrect and had to be changed. The budda bowl salads were absolutely lovely as were the dough sticks. However the biggest irk was as soon as my husband clicked no to gratuity it was like the servers attitude shifted. The children’s menu is a great idea however the idea that they have to have 3 courses detracts from the smaller portion size- it would be good if they could just have the smaller pizza size without the extras.

Hello how are you hoping you are well

The food was delicious and tasty and hot...the service was excellent...and the dessert was gorgeous..

A beautiful place, very good service and we ate two pizzas, one large and one common, and a calamari starter. Two non-alcoholic beers and a Peroni reserve beer. I'm beautiful I'm sure we'll come back

We came for a meal when we stopped off in York last Friday. We were in a rush to get our train home so we paid by the app. HOWEVER, we never got the chance to say thank you to the incredible waiter that served us and we’re both really gutted about it. He let us know about the app and rewards and guided us through the whole thing. I really hope this feedback reaches him because he’s the main reason we’ll be back to visit the York museum road restaurant in the future!

I would like to thank Mr. Hüseyin and the entire team, who made me feel at home in this restaurant, which I entered at the beginning of my short trip to York, tired and really hungry from the road.

Huseyin who works at the York branch recognises us every summer that we visit and always welcomes us back so warmly that we love coming here. Superb food and excellent, friendly service makes every visit feel special!

Location is historic and the pizza magnificent. A tasty curve they threw me was that the pizza itself was not cut, but a pizza cutter wheel was provided. Zesty! The “American Hot” pizza had a touch of heat to it, and was rich in flavor. The young lady working serving was super friendly and she handled a tough table next to me admirably

Location is historic and the pizza magnificent. A tasty curve they threw me was that the pizza itself was not cut, but a pizza cutter wheel was provided. Zesty! The “American Hot” pizza had a touch of heat to it, and was rich in flavor. The young lady working serving was super friendly and she handled a tough table next to me admirably

We had a lovely dinner here last week whilst on holiday. Great food and atmosphere- couldn’t have asked for better! Service was also good and waitress was friendly and helpful.

Our fave Pizza Express….. Great atmosphere thanks to its grand building location and the scale of restaurant space. Really well located for daytime/nighttime activities. Shopping nearby, bars nearby. A popular venue offering reliably good food at fair prices and service with a smile. Riverside location, several walks nearby. York Minster, Art Gallery and Museum just a short walk away.

Unfortunately I have to leave a 1star review due to not only getting the order wrong but then when the correct order does arrive, after every one else has finished there food it's burt! The male waiter was very very rude, very abrupt and no apology from him was offered. In all honesty can't say I have ever experienced this complete lack of manners and behaviour towards paying customers. We where then left waiting at the till to pay for this absolute shambles to endure yet another serving of attitude!

Penne carbonara still crunchy and drowned in a horrible béchamel...recipe for real carbonara to review! Very average pizza

Very bad service, very rude waiter, not worth coming, might as well go to another restaurant for food, otherwise you'll just be eating anger

Excellent pizza restaurant in an iconic building in the heart of York City. Attentive and knowledgeable staff.

Very tasty food and very good service! Highly recommend it.

Best vegan pizza I ever had (in eight years as a vegan) really enjoyed this restaurant. I often order pizza but it always seems to be bland and boring, to the point where I’ve lost interest in it, but my son wanted to go here for his birthday so we did. It was absolutely divine, so much flavour! Fast service, very kind attentive waiter. Fairly priced. Party of six and the vegans and non vegans all enjoyed! Just a fantastic experience all around! In terms of food my taste buds have been reawakened to a damn good pizza, I’m going to skip the others and be monogamous with pizza express now! Just wow

Lovely experience as always at Pizza Express on Museum Street. Food was fast to arrive and our waitress was super friendly and helpful throughout. As a Coeliac UK accredited restaurant, I always feel safe eating here. Our waitress even went to double check that the garlic butter was still gluten free as the gf label was no longer on the menu for this item. There is also 25% student discount available 6 days a week which is a fantastic offering. Food delicious as usual. Will be back soon!

When I go out, I always make a point to visit Pizza Express. I really enjoy the food and the atmosphere there. Last time, I went with a group of friends and we had a great time trying out the starters, pizzas, and pasta. However, I was a little disappointed with the service at the end of the meal. We wanted to order some desserts or coffee, but the server just left us with the bill on the table without asking if we wanted anything else. Apart from that, it everything else was great!!

We bought two drinks which we planned to redeem for free with the app, but the waiter forgot to add them to the bill and made us pay for them separately when we were about to leave, which meant we weren't able to redeem them on the app, leaving us £8 poorer due to his mistake, and he even tried blaming us that we should've told him about it, as if we're supposed to notice and correct HIS mistake.

I usually like Pizza Express for its loyalty programme and how easy it is to pay through the app. That wasn’t possible because the waiter made us pay for two drinks that we were planning to redeem for free with the app. He forgot to add them to the bill, so redeeming ended up being impossible. The worst part was not the mistake, but the waiter’s attitude and the fact that he continuously put the blame on us for “not telling him”. The atmosphere was also ruined because the same waiter made a mistake with another table and fought with another waiter about it in front of everyone. Good food but ruined by the service.

Nice atmosphere, good value lunch with very prompt and frendly service. Would recommend

What you expect from Pizza Express food wise. Set in a nice building, however can be a little noisy in the big room. The guy who served us was lovely, had a laugh with us and made us feel comfortable.

The member of staff that showed up to our table and served us was very friendly, with a lovely welcoming smile on his face. The atmosphere inside was great, though perhaps the music was a little too loud as it was difficult to hear the person sitting opposite me. The pizza was good quality and very tasty. It was also quite reasonably priced for the amount you get.

Location is very nice, next to the Wall, very near to Minster and railway station. Food was okayish. Service was very prompt and attentive.

It's a good pizza express, Building is really nice and feels historical. Had a lovely view In a window seat overlooking the river ouse. It's always a winner with our kids so is also a winner with us parents. We had no booking so had a 10mi wait which at 6pm on a Saturday isn't unreasonable.

Amazing service by Jay. Food great as it always is. Great value, especially the kids menu. Jay went above and beyond and also made a fuss of my 4 year old boy, which he loved.

Me and my little girl had a great dinner sharing starters and mains and dessert, great service, food was delicious and it was a good price. Thank you 😇

The pizza is good, the service is excellent, the place... lovely

Food very good, waiter very good, manager unfortunately openly spoke rudely to staff in front of customers! Our waiter, Atilla, was attentive and efficient, food came out in a reasonable time and was very good. Unfortunately, on two occasions the manager was seen speaking rudely to two different staff. This was done in front of a room of customers at a volume in sure meant more than just ourselves would have heard. Even if mistakes are made, speaking the way he did to the waiting staff was unacceptable and would make me question dining at this restaurant again. Hopefully more senior managers can look into this, as it left us feeling uncomfortable for the waiting staff; completely unnecessary.

Update: Unfortunately our visit today was our worst. Our server was very disengaged. One of the childrens chicken pizzas arrived with no chicken on, not the end of the world. We were happy to just have a few bits of chicken brought out to pop on rather than have a new one made. Daughter started to eat a piece of chicken and said it was disgusting, it was freezing cold. Ordered dessert and after a very long wait and having to ask where it was we were told that they hadn't realised the desert chef had walked out. Bank holiday weekend and a busy Saturday tea time, I appreciate they are busy and probably tired. But the total lack of interest or care for paying customers was disappointing. I really hope it was just an off day as we enjoy coming here.

Our thin Italien pizza was delicious, crispy and well seasoned, bit over priced but not unusual in York. The interior of this beautiful building is stylish. Service was very friendly but we waited a long time when we wanted to pay even we said it twice the waiter was chatting with other guests and ignored us and the place wasn't busy at the time.

Firstly, it was a Friday night so I expected the restaurant to be busy. There was a live band playing when we went. Unfortunately, I went with my family and it was quite loud, making it difficult to have a conversation. This is not the restaurant's fault as it was popular entertainment. Just be aware before you book if you want a quieter evening.

Impressive Victorian surroundings in the former Yorkshire Gentlemen's Club, great food and friendly, helpful staff.

Beautiful decoration, excellent service… I loved the music and the pizza! A salon with art and beauty! It's worth a visit

Amazing place and the building location and interior. Pizza good as always

Midweek late dinner after a long train journey. Just the ticket.

Had mostly starters as I wasn’t quite in the mood for pizza. The calamari, wings and pesto dough balls were a delight, however the garlic mushrooms were less garlicky and more balsamic vinegary. The service was okay - it was a Monday evening, so pretty slow but it took a good 5-10min at the entrance with nobody to be seen waiting to be seated. My partner had the sloppy guiseppe, and it seemed very fresh and usual fare for Pizza Express. The highlight is always the Billionaire’s Sundae. They give a mix of caramel and vanilla ice cream with biscuit crumble and chocolate syrup. We shared one this time around but usually, we can easily polish off one each. Highly recommend this for dessert!

Went there last night. Arrived very early for our reservation but was assured by the smiling manager it was no problem. We were seated and very quickly our order was taken by a lovely waitress Ade’. The pizzas arrived very quickly and were hot. Dessert was warm brownie and gelato. I had travelled up from Liverpool to see my daughter and it was lovely to sit and chat. The staff were attentive but not intrusive. They allowed us to sit and chat over coffee, long after other places would have kicked us out. We had a really lovely evening together. Thanks

My daughters had a party at Pizza Express today the room that the party was held in was absolutely beautiful lovely and clean. They had the table set up ready as soon as we walked through the door. all the staff were so hard-working there was 35 young children in total at the party. The staff were so patient and kind to all the children. Chris the manger was very understanding and attentive. Hussain (german man) was so so lovely with all the children, they loved him. There was also another young chef unfortunately i didn't catch his name but he was very good with all the children. All the staff worked so so hard and my kids had the best party. Thank you so much.

Really don’t recommend this place first of all was blanked by staff multiple times when trying to get a table, when ordering food didn’t ask if we had any allergies, one of the pizzas was wrong, then when ordering puddings they brought the wrong puddings out so had to wait longer for them to make new ones not to mention how rude some members of staff were and how they dropped not placed things on the table and the way they spoke DEFINITELY DO NOT COME HERE!!!!

Good food at reasonable price. Nice traditional atmosphere

The only knock on this place is it’s a chain. Putting that aside, the surroundings are unique and attractive; the service was friendly; and the food was good for what it was.

We arrived for lunch on 16.2.24 with my guide dog on arrival we were told they don't allow dogs even guide dogs and were asked to leave. Eventually a manager was found and we were granted access but we shouldn't have to fight to be allowed into a premises with my assistance dog that I need to be able to get around. Very upsetting experience.

Unreliable service. If you can not do the delivery you should reject the order quickly. Ordered via deliveroo. Pizza express cancelled the order 5 mins before order was due to be delivered. Had been waiting for around 40 minutes. No explanation = poor customer experience. Plenty of other places for a pizza in York, so will make sure to order elsewhere in future.

Standard pizza express venue. Food was fine. Service from a female waitress was good. Toilets were dirty. In fact the train station toilets were cleaner. One male waiter looked like he had had his clothes on all week. They were filthy. Shirt untucked and food stains all over his top and pants. Quite off putting for eating food.

We went in for takeaway. It's Valentine's Day and half term, so seemed better to not try and get a table. The woman behind the desk was lovely and gave us kid's menus for the children to colour in while we waited. Then a man came to replace her on the desk. We asked if we could order and he said takeaway would be a REALLY long wait. I said we'd go then, and he said we could stay, but takeaway would be a long wait. After a quick deliberation he came back and we asked for a table. He asked if we had a booking. Ummm... No. We came in for takeaway. He looked at us like we'd asked him to cook a pizza while flying us to the moon. "Madam, I have 300 bookings tonight." I said I thought he'd just said we could stay. Apparently I was under the misapprehension that when he said we could stay it meant we could stay. In short, don't come here for takeaway unless you're happy leaving again feeling disgruntled, frustrated, and hungry. No idea how the food is. One star for incredibly poor communication and service.

Very decent visit to celebrate a birthday to include a long term friend. Unobtrusive non persistent professional service from Attila. An enjoyed trip.

The food was very nice and Marta was lovely, very cheerful and efficient. However, we were not particularly impressed by the person which showed us to the table (I’m afraid I didn’t catch his name, but he was wearing a striped Tshirt). Very curt, we didn’t feel welcome at all. I would suggest choosing front staff with better social skills.

Beautiful setting and amazing pizza. Staff were friendly but clearly too busy. We didn't get a drinks order in so gave up in the end, drank water and went elsewhere afterwards.

Booked a table today for a family meal (three adults and 5 children) prior to heading to the Pantomime. Amazing service as soon as we walked in. Great food and good value for money. Nothing was too much trouble for our waiter, Liam. Including making my nieces birthday special with a candle and a song with her dessert. Thank you, we will be back.

Five of our party of seven were nearly an hour late as the centre of York was gridlocked. However, Pizza Express kept our table open for us. Even though they were really busy as it was the lead up to Christmas. The food was good and the guy who served us very pleasant, informative and very efficient. The only reason it didn't get 5* for atmosphere is because we were in the entrance room with only a few tables and not on the main room. Apart from the atmosphere, it wasn't really an issue being in this room.

Brilliant Pizza Express! Standard fare from their menu but the restaurant is in an old Gentleman’s Club and they’ve tastefully retained the grand decor.

On a day trip to York to attend an organ recital at the Minster and as my family and I were tired of walking and absolutely starving, we popped in here. I enjoyed a delicious spicy meat feast pizza and glass of red wine. Good value - I was expecting much higher prices due to being in major tourist area.

I’m only giving one star so I can actually leave a review. Terrible quality and over priced cold food complete with an obnoxious waiter who was full of himself. The only reason he didn’t get a bust lip was thanks to my wife. Absolutely avoid and eat somewhere more upmarket.

Pizza express is what it is - a chain pizzeria but this one stands out for its lovely setting and professional friendly service. Have eaten here 1/2 dozen times and have always had a good experience. Last night we had a calzone and a pizza and both were hot and well cooked. Prices aren’t that cheap though - these were about £ 18 each so above / on a par with what pay for a stone baked artisan pizza - but we usually use Tesco vouchers so food is free.

The view was amazing right next to the river, we hadn't booked in advance but still was seated instantly. Food was all brought out fresh and hot and the server was very friendly and knew what he was doing

Came for a meal with my Daughter and we had amazing food starters came fast and hot and the pizza's were amazing.Had amazing service from Ireneusz.i really recomend it!

It’s a nice place for a predictable food which is actually nice but not authentic. I like going for a good meal knowing what to expect and continue working while having lunch

Decent pizza in a lovely old building by the riverside. A little on the expensive side if paying full price, although very good value if you're able to take advantage of the 3 to 1 Tesco clubcard voucher offer.

Really great ambiance. Good responsive service. And the staff, just cool and extremely courteous. The thin crust was really what we expected. Asked for chilli flakes and it was burning hot: just as we wanted!!!

Over busy, waited well over an hour for food and it still arrived at different times. Pizza was fine but polenta chips were burnt on one side and the chicken Milanese was basically undercooked breaded reformed chicken with a tiny bit of rocket so definitely not a main meal.

We ate here in the early evening. The menu was the usual Pizza Express one, plenty of choice of food and drinks. However the building was different to the usual modern look, I understand it was previously a posh men’s club, the walls are panelled and the entrance floor has attractive old tiles. Service was good.

Lovely food but expensive. the kids menu is good value with 4 courses including dough balls (with side of Tom’s and cucumber), pizza, ice cream and a babycino. Maybe the price caters for the upkeep of this stunning building and the impressive antique urinals.make sure you drink plenty of water to get your money’s worth 😃

Booked a table for 5, was put on a table for 4, with a table for 2 added to the end making us so close to the next table it was not enjoyable! Also booked knowing there was live music!!! It was my birthday meal out and we were not even in the same room as the music and couldn’t hear what was going on just the clapping of the lucky few who has been seated in the other room. Over all whilst the food was as expected the night was very disappointing and did not live up to what we had hoped for a night of live music. WOULD NOT BOOK AGAIN, unless they confirmed which room our table was in. Such a shame!

Very positive experience very polite and friendly staff. Food and service as always very good, very clean and tidy a great place thank you.

Had a very nice evening with the family and grandkids. Service and food was excellent and reasonably priced. Bonus of two ladies playing guitars and singing.

Great location in a wonderful building. Great staff.

A wonderful building, staff really friendly.

Dropped in without a reservation at the York restaurant. Situated in a magnificent building and we were treated to a lovely meal and very bright service. Lovely staff

Great fast service n lovely meal

Went Wednesday night. Had not booked. Two rooms very full, 6 couples behind us also waiting to get in. The very helpful waiters were on top of everything. No delay with food. Service fantastic. Thank you Huseyin for your very high standards. Food would have been 5* but batter on calamari ever so slightly undercooked. Service excellent. Well done Pizza Express. ( note spelling of name is Huseyin )