Pizza Express in Newcastle upon Tyne

Shabba saves this place. We’ve been when he’s not in and it is a disaster! We had red wine in champagne glasses, decaf coffee with no coffee…. Mugs of hot milk. Tonight he’s in and it’s fab again. Impeccable customer service and we got what we wanted (even if you’ve taken calabrese off the menu for no explicable reason). Seriously why is there no way to tip an individual or send messages to management about how good a staff member is because I’m not joking. He is why we go back!

Came to this Jesmond restaurant for a family meal. Received excellent customer service from the waiter- Shabba. Shabba was extremely attentive and gave valuable advise. There was a family deal on for £54 (roughly). My daughter had a Uni-day voucher. We discussed which offer was more value for money- Shabba enabled us to make a huge saving and this was much appreciated! As we were not from the area, Shabba took the time to speak to us about the area and places that would be of interest to us. Thank you Shabba for your time and effort- truly, a wonderful, friendly and diligent member of staff who is a credit to the company! We had a passion fruit and lemonade soft drink which was divine although I did prefer the pomegranate and lemonade mix ( personal preference) The starters, sides and pizzas that we ordered all came out piping hot and were delicious. Thoroughly enjoyed our visit and will definitely go again next time we are in Newcastle!

Great experience, great service ,food and atmosphere was brilliant.

Just not the place to go , over price and service was very slow. Order pasta and pizza . Past was cold and had to send it back and replacement was no better 😠. Would not return to this place .

Delivery from Osborne came within 30 minutes after ordering. Love it.

shabba was so incredible and helpful, really made the experience. helped us with the menu and had quick service. Thank you shabba!

Shabba was a wonderful host, looking after us throughout our visit. Pizza was made and with us very swiftly, and the drinks were lovely!

Excellent food and excellent service. Special mention to Shabba who was very attentive and friendly. Will 100% be back again!

Milly was lovely thank you!!!!!

Always come to Jesmond Pizza Express as don't like the one in Metro Centre or Eldon Square. Staff are always courteous ,friendly and polite . Served by a lovely young lady called Millie today. Lovely ambience and nice and warm which is lovely on a cold day like today. Just wish didn't have to travel 13 miles from Sunderland to enjoy. 🙂

Impromptu drop in after the dentist with my very inpatient & hungry boyo. Millie was absolutely delightful and helped me with the app to get a special offer! Made the pizza very quickly...it was delicious 😋 Thanks

We all had pizzas x5 delicious thin crust and very tasty filling. Desserts also very good. Excellent service all round.

Unbelievable experience- without doubt the best customer service from Shabba. Food amazing. Personal touch second to none

Shabba was excellent. Never had any service like it. Can not do enough. So warm friendly and welcoming. After a bad experience in the summer in the chain. Shabba has restored our faith in PE. An asset to your business

Possibly the worst pasta sause I have ever had. I'm sure it was just pure tomato pureè out of a tube mixed in with the pasta and nothing else, completely tastless. The chicken in breadcrumbs also had a dollop on, along with a piece of cheese. £43.80 for 2 dishes and one drink was far too much. This is the second time their food has been rubbish (in Loughborough, Leicestershire last time) so I'm definitely not returning to this company again!

Last week, we celebrated my daughter’s birthday at Pizza Express, and the experience was amazing, mainly thanks to our server, Kai. The food was as tasty as always, but it was the service that really made the evening memorable. Kai had a fun, laid-back vibe that made us feel instantly comfortable. He cracked a few jokes throughout the night and really connected with my daughter. But the best moment came when he brought out her birthday cake. Instead of just setting it down, he broke into song, singing his heart out with so much energy that the whole restaurant got involved. My daughter was beaming, loving every second of it. Then, to top it off, Kai let her pour her own chocolate sauce over the cake, which made her feel like a VIP. It was such a thoughtful touch, and she absolutely loved being part of the experience. Thanks to Kai, the night went from just a regular dinner to a birthday celebration full of laughter and fun. He went out of his way to make it special, and my daughter had the time of her life. We couldn’t have asked for a better evening.

Pizza Express is my favourite. Been visiting all restaurants since 1979. Love the one in Jesmond. Friendly staff, warm welcome, delicious food. Thank you Callum for looking after us today. Thrilled to get my cookbook. Gold star on the pizza express app!

Always reliable with good food and pleasant staff

Order took nearly an hour and a half to arrive, we watched 3 tables come and go. Staff only apologised for the wait after we asked. When pizza finally arrived, two were raw, which considering the time taken to arrive was pretty shoddy, and one seemed to have half the toppings missing. We had waited for so long though we weren’t about to send them back! Staff were nice enough, but the speed and lack of communication just not good enough. Wont be rushing back in a hurry.

Staff were friendly and the food was good. Would go again.

Terrible experience at Pizza Express. The manager was extremely rude, refused to give me order when i was there to pickup for justeat, and even told me not to come back again, making me feel discriminated against. Another staff member mocked me as I was leaving. Completely unacceptable Been to Pizza Express many times and never had an issue until now. —someone needs to look into this!

Dined last night (Wednesday 28th august) and was served by Hannah, who was extremely attentive and hard working. She made a fuss of our baby who took a real shine to her. Thank you!

Amazing food, amazing service from Shabba. So friendly, so accommodating, really enjoyed the experience! Student discount too!

Had a really lovely experience here. Our waiter Shabba was so lovely and made sure we got the most of our pizza express rewards! Couldn’t recommend it enough :)

Great service and great food served quickly and with a smile by Shabba, excellent pizzas and tasty sides of halloumi fries and dough balls !

An excellent day out. Shabba was extremely good, made our time very pleasant. Food was very tasty served very quickly. Nice ambiance

Second time we’ve been this month and absolutely superb! Food absolutely amazing both times. Shabba served us both times and was brilliant!

Excellent service would come again

Another great visit to the Jesmond Pizza Express today - lovely staff - great service - so attentive and welcoming, food great pollo pizza and sides on this occasion, short wait, nice and airy with air con and opened windows on hot afternoon. Still spanking clean and our place to eat when in Jesmond x Fab goats cheese pizza plus mixed side salad with tiramisu and lemon white chocolate roulade washed down with Peroni and Azvex IPA. Lovely clean, safe, comfortable and airy restaurant with plenty of outdoor seating and laid back music choice. Cant speak more highly of the staff who were sooooo welcoming, friendly and helpful - great service and nothing a bother. Very much looking forward to another return visit in the future x

Great service from Shabba at Jesmond Newcastle.

PizzaExpress is our favorite when we are in the UK. Always friendly and professional staff, great quality food and on well chosen locations

I've been to this restaurant quite a few times and today it was so disappointing to say that from the welcome its self everything was so horrible what happened to your brand standards ?? The manager (Luca) how was there on the floor didn't have any clue what proper customer service is ( worst attitude, no smile like hes serving free food ). We came for a meal as it was my mom's birthday. This isn't mc donalds or KFC. Not cheap food served in here . We've been waiting here around 35 min no body came into take the order, once I've seen a member of staff I've questioned him regarding the lateness . He was a nice guy with good attitude but I've clearly seen him struggling alone on the dining area serving all other customers. Leter I've been told that it was massively understaffed specially on a Friday night ??? Me being a restaurant GM I know how things operate in this industry. But this was one of the worst experiences we had and you guys completely ruined my mom's birthday meal.

Always get a great pizza from the Jesmond branch. Our waiter was amazing - a big shout out to Shabba.

Pizza 'Express' is generous, you should expect to receive your food within 3-5 business days. The food took so long I believed it was actually imported from Italy. After waiting about an hour, the chef was asked whether he had put our food in the oven yet, to which he replied with a look that seemed to say "what's pasta?" The cooking was one thing, the service was another. Our server promised us that he'd finish setting our table, yet the last two sets of cutlery obviously proved elusive to him as two of our party were seemingly expected to eat with their fingers. Worse, the tables around us were left uncleared for 45 minutes to an hour and practically an entire pizza was left to sit whilst the servers went on little side quests. Eventually, we just left having waited an egregious amount of time.

Very good. Fast service, nice food friendly staff.

Very friendly and helpful staff. Good value and tasty food for kids.

Went at 8:45 to the restaurant, however wasn’t let in to eat and lady was quite rude saying they weren’t accepting even though there were 15+ tables free , it says the restaurant is open until 10 so very confused but very bad customer service the way she spoke to us.

Convenient location with dedicated free parking in a busy area. Waiting staff are pleasant and helpful. Food is generally good, although sadly Pizza Express is showing its age when compared to more 'authentic' pizza places which have came about more in the last 10 years. However you know what you are getting here and it is consistent. Dependable.

Aww man, this was a tough one. I honestly think I got them on a bad day. The table next to us was not cleaned down and we were placed next to it. The voucher we had could not be used because my partner and myself were on the same table. If we say separately it would have worked out. We got pizzas and they brought out pasta instead of what I ordered. To fix this they didn't charge me for my food. When mine arrived the pizza was bigger than the plate. It was absolutely delicious. The staff were really friendly and lovely. They made sure we were happy and this was appreciated. I would go back. The food was amazing and the staff tried.

I've ordered online from Pizza Express twice. Both times food was delivered well over an hour late and nowhere near the quality you'd get eating inside the restaurant.

In Spain they have a olive oil law the oil must be in a original bottle,like spirits here.the oil was horible.pizza was fine/bland american with anchovies .the staff are nice .

Pizza was like cardboard when it arrived . Freezing with barely any cheese on. Expected a lot better but dissapointed overall. Won’t be returning

Pizzas took forever to arive, stone cold, barely any toppings. Outrageously overpriced! Edit: Thanks for the corporate response, I'd rather just have my money back.

Great food but a bit too expensive for my liking.

No problem with a standard pizza express - service fine and helpful, pizza as expected. But in future please inform customers parking in the car park that they need a permit so they avoid getting hit with a £60 fine.

Got turned away at 8:30 not a person in the restaurant, the waiter was very rude

Rebecca, the manager this evening.... what can I say. Her customer service was above and beyond. Brilliant service, honestly the BEST pizza express experience I have had... if not the best service I have ever had. The pizzas were incredible, and I mean incredible, so to the two lads working today.. hats off was truly the best pizza I have had since going to Italy! I'm a fussy person, and I don't have one thing to say needs improving. The service again... Rebecca, thank you for making my stressful day disappear!!!!!! Allie and Tom

My parents and I had an absolutely lovely dinner here back in late December. The food was amazing (as always) and we were blown away by the service by Shabba. He truly went above and beyond to make us feel welcome and ensure we had everything we needed! Looking forward to going there again!

Visited here the other night and had a lovely evening! Me and my fiancé both ordered starters and mains and the food was fantastic! We were served by carmen who made us feel very welcome, she gave us some great recommendations and was particularly attentive. The service and the food combined was memorable, this can be rare to find in a chain restaurant. We will certainly be back.

Super friendly staff. Shabbar was an absolute delight. Told us to download app for 50% off our pizzas but as we're traveling the app wasn't available in our app store so he gave us the discount anyways. Totally didn't have to do that and we were most grateful. Food was delicious and great value to boot. Highly recommended.

Served by Shabba who was absolutely amazing. Went above and beyond and put a smile on our faces. Great food too!

Had a great evening with my family,good service, efficient staff, and nice ambiance.

Do not recommend ordering delivery from this restaurant. The Uber driver was waiting well over 40 minutes for the food to be ready. The food wasn’t even the best quality when it arrived. The dips included with the dough balls were barely filled and the pizza sizes were not the size you get in store. Not good serving sizes at all for the price. It seems like this restaurant can’t keep up with the demand of both sit in customers and delivery orders so they shouldn’t really offer it.

Amazing pizza express only problem is when they run out of stock

We visited on a busy Friday evening with our toddler and the food & service were both fantastic. From being helped up the stairs with our pram as we arrived, we were then provided with colour pencils for our toddler to enjoy whilst we ordered. The atmosphere in the restaurant was great and all the staff were fantastic (especially Shabba). The app provided us with a good discount on the food and overall it was one of our best meals out in recent times - we'll definitely be back soon!

great local , food and wine always good

lovely food and lovely service from callum

I think it's important to let businesses know when they have exceeded expectations through an individual's amazing work. Kye very kindly dropped my pizzas off to my address for me after there was a mess up with uber eats delivery. Uber being Uber went very helpful and for a staff member to put themselves out to make sure I got the pizzas for me and my family I just think it deserves a pay on the back in the form of a nice bonus or something. Most people in that situation wouldn't have done what kye did and because of that you are receiving this review alongside a happy customer out of what could have been a bad complaint 10/10 kye and thanks again.

Great food and service today. Kai was lovely and friendly!

The service was excellent from Keni very professional and friendly

Fabulous food and dining experience. Served by Shabba who made our time even more special!

Food was delicious, waiter Shabba was very friendly funny and super helpful, 10/10 experience

Delicious lasagna, great service from Shabba. Legend.

Kai was really attentive and friendly :)

Just a great time with Shabbas service Happy customers 😀 Danyell Siddique and John Laybourn

Nice atmosphere and good waiter. Food was ok, pizza was not great. There was very little cheese on it and it could have been cooked for longer as it's wasn't crispy enough. I had the roulade for desert which was very nice but the portion was very small. It was very expensive and not worth what I paid.

Really nice food and amazing dough balls! Such cute decor and nice staff

An excellent meal, nice location and a really pleasant server - Kai.

Super friendly and very approachable staff who are attentive with everything! Especially Kai A!!! Absolute legend

Lovely decoration, really nice food and the staff are so friendly. More pizza toppings would be nice to add flavour, but we had a fantastic evening here.

We were served by Kai and they were wonderful! Really friendly, attentive and made us laugh after a very long journey. Thank you Kai!

Lovely food and even lovelier service! Would come again :)

Kai was fantastic ! Thanks for great service!!

Seriously does pizza express not feel guilty for extortion food and drink massively overpriced and not very well presented felt the staff just wanted you in then straight out, beer was weak, don't think I'll be back soon 😔

From the initial enquiry for a corporate team building night out; the communication with Kai the Restaurant Manager was exceptional. On arrival we were greeted with Prosecco and nibbles before the fun event of pizza making with wonderful chef Foxy! It was such an enjoyable team event with the bonus of a competition for “best team calzone”, we were all surprised just how delicious our pizzas were to eat! The downstairs room added to the good atmosphere and no request was too much trouble. Well done Kai and team for making our night such a great one. Would highly recommend to ALL ages!

We had a great meal. Pizza’s were very nice Shabba our waiter made our night, he was very friendly and funny. We will be back!

Great evening meal. Shabba was our waiter. He was super friendly and efficient. We even got free dough balls with the app😊

My boyfriend and I visited Jesmond pizza express for lunch. The food was lovely although our waiter, Shabba, made our lunch especially memorable! He is super friendly and attentive, plus helped us get all available discounts and free dough balls! We will definitely be coming...

Fantastic service from Shabba tonight. What a star. Very attentive and allowed daughter to make her own sundae. Pizzas good and service quick. Would recommend

My husband and I came in for a pizza. A young gentleman that showed us to our table was very nice then a young lady took our order. The pizza came soon after but after a few minutes our pizzas were cold due to lack...

Despite my love of this place ,it was a disappointing evening The food itself was good apart from a hair in one of the meals which was replaced once pointed out . The service was really poor ,it did not seem particularly busy at 5.00pm...

Great place we had an amazing lunch topped of by a couple Hugo’s which were delicious and we had great service from Shabba!

Our waiter, Shabba, was excellent, as was the food. Nice clean location, well decorated etc. would visit again next time we’re near by.

very poor customer service. lack of communication from the staff and no updates on our order which arrived at different times. the £250 bill fairly pricy and not even a thank you for visiting our restaurant. food ok small but portions for the price we...

Lovely service, with the most amazing waiters, Shabba went above and beyond to make our evening. Would recommend to everyone!! We will certainly be back

Great location, good ambiance, quick service, excellent food and friendly staff! What more do you need?

Very slow service, waited over an hour for main course, no apologies or updates on the order. We had to repeatedly ask when our food would arrive. Seems like the restaurant was prioritising deliveroo orders over serving customers in the restaurant. The business model of...

The service from Shabba was absolutely brilliant. Lovely man who was so helpful. Food was great. Thanks so much.

Always enjoy the food at pizza express without issue. Took my partner as I always tell him how nice it is although he was never convinced. Brought to table which is away from the rest of the customers. Not acknowledged even for a drinks order...

Simply the nicest staff, food and service. The pizza was fantastic and I was told the pasta was too. The staff really make this place! Shabba our waiter is possibly the nicest person I’ve ever met. Genuine, great craic and such a beautiful soul. Of...

I visited this restaurant with my family for a special occasion. But what made the occasion much better was the attentive staff. Especially the tall dark waiter. He made the experience so much more enjoyable. Myself and my family will definitely be back and would...

For Sunday evening meal, my son chose Pizza Express, the closest being the restaurant in Jesmond, Newcastle. This turned out to be an excellent decision! Shabba, the gentleman who served us was singularly one of the nicest people we've ever met. He provided excellent menu...

Pizza express food is consistently good. Fresh, hot, delicious, and the garlic butter is to die for. However, at this Pizza Express, the real treat is Shabba’s service. Shabba knows all about the Pizza Express membership, menu recommendations, and the delicious food is always served...

Visiting Pizzaexpress for a lunch we were pleasantly surprised with the quality of pizza and salad. The waiting staff were friendly and accommodating when I asked for no potato in my salad I was offered extra tuna instead. Can't fault anything, definitely recommend this branch...

Great service from Shabba who was smiley, helpful, polite and looked after us! Will be returning soon.

Another great visit to the Jesmond Pizza Express today x Fab goats cheese pizza plus mixed side salad with tiramisu and lemon white chocolate roulade washed down with Peroni and Azvex IPA. Lovely clean, safe, comfortable and airy restaurant with plenty of outdoor seating and...

After reviewing their menu on the website we arrived to order 2 take away pizzas. Staff told us neither was available in a less than courteous manner. When we suggested that they update their website they told us that we should do that, it wasn't...

We had a great trip to this restaurant the staff were excellent. They found us a table to accommodate a pram and helped us down the steps. The waiter was called Sabba he was very friendly and offered a good service to customers. We will...

Excellent service from start to finish. Our waiter Shabba was delightful and really looked after us and especially our 2 year old. Food was good. Restaurant very quiet but Shabba went above and beyond to make sure we had a good experience. Such a nice...

Booked a meal at Pizza Express for 25 people for members of my local running club. From day one I was dealt with professionally and all questions were answered. The food was great and the service was quick. Making sure that Pizza Express had all...