Pizza Express in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Always get a great pizza from the Jesmond branch. Our waiter was amazing - a big shout out to Shabba.

Pizza 'Express' is generous, you should expect to receive your food within 3-5 business days. The food took so long I believed it was actually imported from Italy. After waiting about an hour, the chef was asked whether he had put our food in the oven yet, to which he replied with a look that seemed to say "what's pasta?" The cooking was one thing, the service was another. Our server promised us that he'd finish setting our table, yet the last two sets of cutlery obviously proved elusive to him as two of our party were seemingly expected to eat with their fingers. Worse, the tables around us were left uncleared for 45 minutes to an hour and practically an entire pizza was left to sit whilst the servers went on little side quests. Eventually, we just left having waited an egregious amount of time.

Very good. Fast service, nice food friendly staff.

Very friendly and helpful staff. Good value and tasty food for kids.

Went at 8:45 to the restaurant, however wasn’t let in to eat and lady was quite rude saying they weren’t accepting even though there were 15+ tables free , it says the restaurant is open until 10 so very confused but very bad customer service the way she spoke to us.

Convenient location with dedicated free parking in a busy area. Waiting staff are pleasant and helpful. Food is generally good, although sadly Pizza Express is showing its age when compared to more 'authentic' pizza places which have came about more in the last 10 years. However you know what you are getting here and it is consistent. Dependable.

Aww man, this was a tough one. I honestly think I got them on a bad day. The table next to us was not cleaned down and we were placed next to it. The voucher we had could not be used because my partner and myself were on the same table. If we say separately it would have worked out. We got pizzas and they brought out pasta instead of what I ordered. To fix this they didn't charge me for my food. When mine arrived the pizza was bigger than the plate. It was absolutely delicious. The staff were really friendly and lovely. They made sure we were happy and this was appreciated. I would go back. The food was amazing and the staff tried.

I've ordered online from Pizza Express twice. Both times food was delivered well over an hour late and nowhere near the quality you'd get eating inside the restaurant.

In Spain they have a olive oil law the oil must be in a original bottle,like spirits here.the oil was horible.pizza was fine/bland american with anchovies .the staff are nice .

Pizza was like cardboard when it arrived . Freezing with barely any cheese on. Expected a lot better but dissapointed overall. Won’t be returning

Pizzas took forever to arive, stone cold, barely any toppings. Outrageously overpriced! Edit: Thanks for the corporate response, I'd rather just have my money back.

Great food but a bit too expensive for my liking.

No problem with a standard pizza express - service fine and helpful, pizza as expected. But in future please inform customers parking in the car park that they need a permit so they avoid getting hit with a £60 fine.

Got turned away at 8:30 not a person in the restaurant, the waiter was very rude

Rebecca, the manager this evening.... what can I say. Her customer service was above and beyond. Brilliant service, honestly the BEST pizza express experience I have had... if not the best service I have ever had. The pizzas were incredible, and I mean incredible, so to the two lads working today.. hats off was truly the best pizza I have had since going to Italy! I'm a fussy person, and I don't have one thing to say needs improving. The service again... Rebecca, thank you for making my stressful day disappear!!!!!! Allie and Tom

My parents and I had an absolutely lovely dinner here back in late December. The food was amazing (as always) and we were blown away by the service by Shabba. He truly went above and beyond to make us feel welcome and ensure we had everything we needed! Looking forward to going there again!

Visited here the other night and had a lovely evening! Me and my fiancé both ordered starters and mains and the food was fantastic! We were served by carmen who made us feel very welcome, she gave us some great recommendations and was particularly attentive. The service and the food combined was memorable, this can be rare to find in a chain restaurant. We will certainly be back.

Super friendly staff. Shabbar was an absolute delight. Told us to download app for 50% off our pizzas but as we're traveling the app wasn't available in our app store so he gave us the discount anyways. Totally didn't have to do that and we were most grateful. Food was delicious and great value to boot. Highly recommended.

Served by Shabba who was absolutely amazing. Went above and beyond and put a smile on our faces. Great food too!

Had a great evening with my family,good service, efficient staff, and nice ambiance.

Do not recommend ordering delivery from this restaurant. The Uber driver was waiting well over 40 minutes for the food to be ready. The food wasn’t even the best quality when it arrived. The dips included with the dough balls were barely filled and the pizza sizes were not the size you get in store. Not good serving sizes at all for the price. It seems like this restaurant can’t keep up with the demand of both sit in customers and delivery orders so they shouldn’t really offer it.

Amazing pizza express only problem is when they run out of stock

We visited on a busy Friday evening with our toddler and the food & service were both fantastic. From being helped up the stairs with our pram as we arrived, we were then provided with colour pencils for our toddler to enjoy whilst we ordered. The atmosphere in the restaurant was great and all the staff were fantastic (especially Shabba). The app provided us with a good discount on the food and overall it was one of our best meals out in recent times - we'll definitely be back soon!

great local , food and wine always good

lovely food and lovely service from callum

I think it's important to let businesses know when they have exceeded expectations through an individual's amazing work. Kye very kindly dropped my pizzas off to my address for me after there was a mess up with uber eats delivery. Uber being Uber went very helpful and for a staff member to put themselves out to make sure I got the pizzas for me and my family I just think it deserves a pay on the back in the form of a nice bonus or something. Most people in that situation wouldn't have done what kye did and because of that you are receiving this review alongside a happy customer out of what could have been a bad complaint 10/10 kye and thanks again.

Great food and service today. Kai was lovely and friendly!

The service was excellent from Keni very professional and friendly

Food was delicious, waiter Shabba was very friendly funny and super helpful, 10/10 experience

Delicious lasagna, great service from Shabba. Legend.

Fabulous food and dining experience. Served by Shabba who made our time even more special!

Kai was really attentive and friendly :)

Just a great time with Shabbas service Happy customers 😀 Danyell Siddique and John Laybourn

Nice atmosphere and good waiter. Food was ok, pizza was not great. There was very little cheese on it and it could have been cooked for longer as it's wasn't crispy enough. I had the roulade for desert which was very nice but the portion was very small. It was very expensive and not worth what I paid.

Really nice food and amazing dough balls! Such cute decor and nice staff

An excellent meal, nice location and a really pleasant server - Kai.

Lovely decoration, really nice food and the staff are so friendly. More pizza toppings would be nice to add flavour, but we had a fantastic evening here.

Super friendly and very approachable staff who are attentive with everything! Especially Kai A!!! Absolute legend

Lovely food and even lovelier service! Would come again :)

We were served by Kai and they were wonderful! Really friendly, attentive and made us laugh after a very long journey. Thank you Kai!

Kai was fantastic ! Thanks for great service!!

Seriously does pizza express not feel guilty for extortion food and drink massively overpriced and not very well presented felt the staff just wanted you in then straight out, beer was weak, don't think I'll be back soon 😔

From the initial enquiry for a corporate team building night out; the communication with Kai the Restaurant Manager was exceptional. On arrival we were greeted with Prosecco and nibbles before the fun event of pizza making with wonderful chef Foxy! It was such an enjoyable team event with the bonus of a competition for “best team calzone”, we were all surprised just how delicious our pizzas were to eat! The downstairs room added to the good atmosphere and no request was too much trouble. Well done Kai and team for making our night such a great one. Would highly recommend to ALL ages!

We had a great meal. Pizza’s were very nice Shabba our waiter made our night, he was very friendly and funny. We will be back!

Great evening meal. Shabba was our waiter. He was super friendly and efficient. We even got free dough balls with the app😊

My boyfriend and I visited Jesmond pizza express for lunch. The food was lovely although our waiter, Shabba, made our lunch especially memorable! He is super friendly and attentive, plus helped us get all available discounts and free dough balls! We will definitely be coming...

Fantastic service from Shabba tonight. What a star. Very attentive and allowed daughter to make her own sundae. Pizzas good and service quick. Would recommend

My husband and I came in for a pizza. A young gentleman that showed us to our table was very nice then a young lady took our order. The pizza came soon after but after a few minutes our pizzas were cold due to lack...

Despite my love of this place ,it was a disappointing evening The food itself was good apart from a hair in one of the meals which was replaced once pointed out . The service was really poor ,it did not seem particularly busy at 5.00pm...

Great place we had an amazing lunch topped of by a couple Hugo’s which were delicious and we had great service from Shabba!

Our waiter, Shabba, was excellent, as was the food. Nice clean location, well decorated etc. would visit again next time we’re near by.

very poor customer service. lack of communication from the staff and no updates on our order which arrived at different times. the £250 bill fairly pricy and not even a thank you for visiting our restaurant. food ok small but portions for the price we...

Lovely service, with the most amazing waiters, Shabba went above and beyond to make our evening. Would recommend to everyone!! We will certainly be back

Great location, good ambiance, quick service, excellent food and friendly staff! What more do you need?

Very slow service, waited over an hour for main course, no apologies or updates on the order. We had to repeatedly ask when our food would arrive. Seems like the restaurant was prioritising deliveroo orders over serving customers in the restaurant. The business model of...

The service from Shabba was absolutely brilliant. Lovely man who was so helpful. Food was great. Thanks so much.

Always enjoy the food at pizza express without issue. Took my partner as I always tell him how nice it is although he was never convinced. Brought to table which is away from the rest of the customers. Not acknowledged even for a drinks order...

Simply the nicest staff, food and service. The pizza was fantastic and I was told the pasta was too. The staff really make this place! Shabba our waiter is possibly the nicest person I’ve ever met. Genuine, great craic and such a beautiful soul. Of...

I visited this restaurant with my family for a special occasion. But what made the occasion much better was the attentive staff. Especially the tall dark waiter. He made the experience so much more enjoyable. Myself and my family will definitely be back and would...

For Sunday evening meal, my son chose Pizza Express, the closest being the restaurant in Jesmond, Newcastle. This turned out to be an excellent decision! Shabba, the gentleman who served us was singularly one of the nicest people we've ever met. He provided excellent menu...

Pizza express food is consistently good. Fresh, hot, delicious, and the garlic butter is to die for. However, at this Pizza Express, the real treat is Shabba’s service. Shabba knows all about the Pizza Express membership, menu recommendations, and the delicious food is always served...

Visiting Pizzaexpress for a lunch we were pleasantly surprised with the quality of pizza and salad. The waiting staff were friendly and accommodating when I asked for no potato in my salad I was offered extra tuna instead. Can't fault anything, definitely recommend this branch...

Great service from Shabba who was smiley, helpful, polite and looked after us! Will be returning soon.

Another great visit to the Jesmond Pizza Express today x Fab goats cheese pizza plus mixed side salad with tiramisu and lemon white chocolate roulade washed down with Peroni and Azvex IPA. Lovely clean, safe, comfortable and airy restaurant with plenty of outdoor seating and...

After reviewing their menu on the website we arrived to order 2 take away pizzas. Staff told us neither was available in a less than courteous manner. When we suggested that they update their website they told us that we should do that, it wasn't...

We had a great trip to this restaurant the staff were excellent. They found us a table to accommodate a pram and helped us down the steps. The waiter was called Sabba he was very friendly and offered a good service to customers. We will...

Excellent service from start to finish. Our waiter Shabba was delightful and really looked after us and especially our 2 year old. Food was good. Restaurant very quiet but Shabba went above and beyond to make sure we had a good experience. Such a nice...

Booked a meal at Pizza Express for 25 people for members of my local running club. From day one I was dealt with professionally and all questions were answered. The food was great and the service was quick. Making sure that Pizza Express had all...

Part of large chain offering pretty standard range of pizzas and pastas - food is not exceptional but it is above average - and it is good value. It can be very busy at times and then - possibly due to over stretched staff -...

No coffee, no lasagne, hardly any deserts, I think you get the picture. Ok, your coffee machine is broken but for a month? Nobody can nip to Waitrose and just buy some good instant? I’ve just about given up on this branch of PIzza Express...

Visited on 5/8/21 with three friends - delicious food and amazing service by Lucy - she seemed to be the only member of serving staff in a full restaurant and did an amazing job - she never stopped!

Visited with 2 young grandchildren. Place hardly busy. Very indifferent service from uninterested staff. No apparent management. Waited over one hour for meal. Were told that explanation for delay would be explained but never was. Used to be great service in other local Pizza Express...

I went to Pizza Express, alone, with my 10 month old baby; a little flustered after a long day travelling. He came over to check in on us and on realising we had waited a while for our food he was immediately on to it....

Best pizza express I’ve ever been to because of Shabba! His service is excellent and he is so kind and chatty. Came back here specifically to see him and have had the best time. Thank you!

If you come here the service come from the heart and the foods comes from the best bloke ever. Shabba if you’re ever in is the man to talk to and ask for he is an astronomical person and sever and offers delicious food. Place...

Lovely afternoon in Jesmond pizza express - fab pizzas and desserts and service - would deffo recommend and looking FWD to another visit soon x

Had the friendliest server Shabba, a lovely guy seriously made the experience 100x better. Thanks !!

Shabba was the most friendly and cheerful waiter I've ever met. He was super efficient and even brought us extra garlic butter for our pizzas - definitely recommend!

Shabba was the best waiter I’ve ever had. He was proper rapid like. I would really recommend to a friend to come here for business meetings #wellnescafe

Shabba is so quick. Brilliant service and great craic!! Brilliant place for a business meeting!#wellnesscafe #upandcoming #loveit

Honestly, I didn't know what I was getting into when I was going to "Pizza Express", coming from NY you would assume this is just another Pizza shop, not NY standard Obvis....... Boy was I wrong! But before I get into the food let's talk...

I was very impressed with pizza express with their amazing customer service and warm welcome. The waiter Shabba was very lovely, treating us very well while dining there.

Absolutely beautiful 😍 will definitely be returning next month food was gorgeous cooked to perfection and staff were so lovely and welcoming

Our waiter shabba was excellent. He was funny, joyful, polite and helpful. He made it a lovely night

Delicious food and outstanding service! Smiles all around. Will be returning very soon and already looking forward to it.

Pizza express is always a family favourite so we booked in as soon as we could once outdoor dining was allowed. Nice spacious table with umbrella and option of heater to make you comfortable if needed depending on weather, we had a lovely sunny day...

fabulous service and very accommodating - the food was very fresh and fab options and were served on time as we were in a rush.

This was our first time back to a restaurant after 6 months, and it did not disappoint. Pizza Express never fails with their delicious dough balls and incredible pizzas! This night was extra special, thanks to our amazing waiter Shabba! He made us feel so...

We are vegan so very happy to see a great variety of vegan pizzas and not just the usual 1 or 2. Our waiter Shabba was amazing, really went over and above to make us feel comfortable and had great recommendations of what to order...

We had an evening midweek meal al fresco and although the restaurant was busy, the staff were excellent, particularly Shabba, who we'd like to give a special mention to. He was so friendly and went above and beyond, nothing was too much trouble and just...

Great choice on the menu for vegans, vegetarians and those requiring healthier options. Outdoor seating was clean and warm with heaters. Sanitiser available upon entry. Service was outstanding. Shabba was very welcoming with superb knowledge of the menu and exceptionally efficient. A very enjoyable meal.

We called at 7pm on a weekday, place was empty. Very helpful man took our order and we returned twenty minutes later as requested and our food was ready to go. I hope the chain survives the current climate because it’s good pizza, clean restaurants...

Had the best hungover lunch here, really rate this pizza express - service was top notch and we got a lovely table by the window.

Such a lovely place !! Shabba is the best waiter I have had and made our evening and cracked us up. the food was amazing and great gluten free. highly recommend !!

Our first trip to Pizza Express since the lockdown, and it was well worth the wait! Tasty pizza with a generous amount of tomato base. Our waiter Shabba, was so lovely and he is a credit to the restaurant. He even came out with a...

This is a fantastic restaurant. Pizza express never fails to deliver the best pizza in pleasant friendly settings. Our waiter Shabba was polite, helpful and friendly-he is an asset to this restaurant and deserves credit for his lovely smile and happy demeanour!

Popped in here on the way home from a dissapointing Tesco visit. Not disappointing bc there wasn't any food, but because it dawned on me that I didn't want to cook. And like a flashing light, an oasis appeared - "Pizza Express" nom nom nom....

Looking for a restaurant close to hotel for evening meal. Pre-booked table in case it got busy. Ideally you need to use QR code on your phone to access the menu and log track and trace. Believe paper menus are available, but not preferred. Good...

This is where me and my friend Lucy come when we are sad and it always cheers us up (except when they take the Portobello mushroom pizza off the menu, which btw I have just checked and you have taken it off again!!! ;(( sad...

Visited today. Staff were lovely and so was the food. Car park behind the restaurant too which they give you a permit for