Pizza Express in Ashford

We had lovely Ali as our sever and she was wonderful, helpful and super lovely. She was attentive and made our experience at pizza express really great. Highly recommend!!

bill was great and had an amazing vibe Hey, church express was really nice but prawns were cheap and burnt calamari, great atmosphere though

Wir haben schon lange nicht mehr so schlecht gegessen wie hier. Wir kommen definitiv nie wieder -> keine Empfehlung !!!

Popped by yesterday (busy Friday in school holidays) after a trip out, late lunch time, busy but seated no problem. Served by a lovely waitress who was very thorough and attentive, food arrived timely, perfect pizzas. All staff were lovely. A fab visit.

Eating at a McArthur Glen Designer Outlet is usually a quick fuel stop but this place is so different on numerous levels, firstly the service level is excellent from arriving and being seated to the waitering personnel who look after you better than some five star restaurants. The food was spot on with its taste and presentation, the restaurant was full but still run smoothly and efficiently

we had a 10/10 time!! the food was wonderful and so filling,drinks were lovely too. The most important part was our waitress she was such a lovely lady (Alison/Ali) she checked up on his many times and we had a lovely chat at the end! she made the experience so great! Thank you! :)

Don’t wanna be rude but lasange from Tesco much more taste , very poor lasange , only brown souce not see or feel meet . My partner had pizza , looks burn and same time row , don’t know how is passible but there was something wrong with it . Our waitresse was very sympathy and smile only the reason why not complained there as it not the lm foult .

Today has been the first time I have been able to go out with my family. I had some Tesco vouchers that you can convert into vouchers to use at Pizza Express. I had £46 in vouchers. My favourite in any restaurant is Lasagna. At previous restaurants it’s usually served with a small garnish salad and garlic bread. At Pizza Express you get a circular shallow dish, across the middle of the dish were 3 slices of pasta sheets, sauce and that was it. It was disgusting and what was even more disgusting is that they charged £15.95. Lost for words. In Tesco they sell Pizza Express Lasagna for £5.30. I will not be going back to Pizza Express as their food is not value for money and I advise anyone to avoid the Lasagna if you’re hungry.

This was one of my favourite Pizza Express visits yet. Our waitress was brilliant, sorry I didn’t catch her name. On this day the restaurant was busy, she had apologised for a slight delay in receiving our drinks, which for us was not a problem at all. She also advised we could have dough balls on the house, just by downloading the pizza express app. She even showed us how to apply the discounts. Just brilliant and very much appreciated! Thank you to her for this. Our pizzas were amazing as usual; cooked perfectly, looked great, tasted great. Highly recommend, I will be returning again and again.

Ali who served me and my wife, on 8th Feb was winderful. Very attentive, courteous and polite and funny too. Food was super!

So busy but service was amazing, so well run and we were served really quickly. Friendly attentive staff, would certainly recommend

Mason is one of the BEST waiters we have ever encountered. Above beyond and round the corner. Thanks Mason. You are fabulous.

We had a lovely dinner it was delicious and very romantic our waitress Fabi was so friendly and warm definitely recommend thank you fabi for a memorable meal

Absolutely first class service by Hannah at Ashford outlet today . My friend took me for lunch as my husband was in hospital & the whole experience took my mind off any worry. The service was with a very friendly smile and chat . The food delicious. Starter , pizza and pudding and tea. Lovely basil flavour on my pizza . Hannah looked after us so well and the whole meal was a real pleasure . Thankyou . Niki.

Visited here after doing some Christmas shopping with my mum. Didn’t book but wasn’t too busy so managed to get a table, I always use the pizza express app as it has good deals such as 30% off pizza or free dough balls, but it wasn’t working. The waitress was so helpful and made sure we got the discounts, even said she would get her manager over to help, but luckily I logged in on my mums phone. Was lovely food and got busier as we left, the waitress was a lovely lady and made our visit great! This was in November on a Wednesday (lady with dark hair/glasses and accent) Recommend

Booked our usual lunch at Pizza Express. Service was friendly but the food was very poor. Long wait for our food and we were looking forward to our leggera pizzas. The menu describes these as - pizzas are served on a Classic-sized ring of our wholemeal, white and spelt dough, with a hole in the middle filled with a fresh, dressed salad. Ours had a few leaves in the middle - not a salad and not dressed. To make matters worse my pizza with extra mushrooms had raw mushrooms placed on top……I sent it back and gave up at this point. Manager reduced the bill but didn’t bother to talk to us or apologise for our experience. Sadly, the good waiting staff can’t make up for the poor food or experience. Will go elsewhere on our next visit to the outlet.

A very poor pizza not at all the quality normally experienced at these pizzas places. The pizza base was like elastic and tasteless. My toppings were minute particularly the beef, perfectly good but in tiny pieces and not much of it. Very poor for a charge of £17.00. Pure profiteering. We will not be returning. On the positive side the staff were helpful and efficient.

Absolutely terrible service, went here with my partner and two dogs, waited about 5 minutes by the entrance just to get the staffs attention for an outside seat, after they finished their get together/chat in the corner one of the staff came over and begrudgingly let us sit in the outside room after permission from his manager, we sat out there for about 25 minutes, they didn't even put the lights or outside heating on, eventually my partner went and stood at the entrance to get the staffs attention to take our order, to which she was ignored again, staff were walking past my partner and even looking at her but continued to ignore her, after 10 minutes of waiting enough was enough and we left without even trying the food, Absolutely disgraceful service!

Excellent service from a waitress called Fabi. Really went above and beyond and provided a warm, professional, kind service. The food was very good as always. Strongly recommend.

We use this Pizza Express at the outlet centre even if not shopping. The staff are always super friendly and sometimes we may have had to wait a bit longer for service, but everything always served with a smile. We went a couple of weeks ago for a quick bite on our 34th first date anniversary. Lovely evening and Mason you were a superstar, thank you to you and Team Pizza Express! My only criticism is I think the tiramisu recipe may have changed…. seems really gloopy, won’t have that again.

There was a time when 5stars was not unheard of for Pizza Express. But this place is a victim of its own success. The service is poor the food slow even at 3/4pm when it’s not busy. The portions are noticeably smaller/meaner and more expensive. The pizza was supposed to have extra pepperoni but did not come with it, my wife’s pizza should have had egg on it and they forgot it. My pizza American had nearly a tast of tomatoes. The only saving grace was at last after years of complaining the side salad was better value. But we cut our meal short and had no sweet or coffee because the servos was simply impossible you could not find anyone or get anyone’s attention. So we again paid on the app in order to leave when we wanted to or we could still be sitting in the restaurant waiting. It will be a very long time before we return. After many many years of custom. Peter the co founder would turn in his grave.

An early dinner while shopping at the outlet centre. Excellent atmosphere, delicious food and friendly service - we should have booked but luckily they could squeeze us in.

Lovely Staff and Food Could not fault it and the food at Pizza Express is always as expected Lovely Hostess who was efficient and friendly - Chatting to all the customers etc Lovely buzzy atmosphere

We decided to eat whislt we were visiting the utlet and chose Pizza, whilst we were placed in a nice spot it was close to others and the table service was not good as staff were focused on those at the door, food was ok but had better at other pizzaexpress venues, Peroni was warm.

I love this place, consistently good pizza and seevice- they have recently refurbished which is a huge inprovement- lovely staff too

This restaurant is making the most out of its floor plan before covid restrictions get us all again. Space is tight and no social distancing is attempted. Some poor soul had their pizza brushed against my friends hair on route to their table. She's uses a nice coconut shampoo which probably added a more exotic flavour to the pepperoni. Food is fine but I would avoid desert which is over priced. Our starters were fine but our plates were not cleared before the next course arrived. We helped the waitress do this. Chilli oils were passed from table to table without any cleansing. We were asked whether we would like a second drink to which we said yes. This never materialised. This is one of just a few sit down places to eat in the shopping centre. If its pizza you require, go home and pick up a home delivery.

This restaurant has just reopened after a refurbishment (27th Nov). 20min wait to be seated, with a booking. Then another 30min to get our first course. Pizza dough lacked seasoning. Food was bland. Really disappointing. Will avoid in future.

Our family love this Pizza Express. It was heaving when we went as a group of 7 but the service was prompt and efficient and the food was all cooked perfectly. The separate vegan menu is expansive and my choices were delicious. Tesco vouchers mean we can go out to celebrate big family meals here as it is then affordable and we appreciate them staying part of this scheme. This is definitely the best pizza express I have been to (and I have been to many across the country thank you Tesco) - despite our favourite waiter not being there last night. Thanks for a lovely meal out - perfect.

Last minute dinner which turn into a lovely experience. One is the best services we’ve ever had at a pizza express ! Sherri was always available and made sure our night was perfect ! Would 100% be back. So nice to be served with a genuine smile :)

Good pizza. Service is good. Basically this chain does what it says on the tin...... and observes current safety rules.......very important

Food excellent as always! We sat outside as very sunny and it had a nice holiday vibe. Good service and staff cheery.

I must admit that I am not a fan of pizza joints and went along grudgingly. As the weather was great, we decided to sit outside. I ordered the calzone and decided not to go for the starters as I was already expecting it to...

Lovely food all freshly prepared, dough balls, pizza, pasta, halomi bites and polennta chips. Friendly attentive staff. Tesco vouchers used. Worth a visit.

Arrived midday and was offered a table directly outside which was in the shade, l asked to be seated in the sun in the purpose built seating area across the walkway. 1.45pm is the earliest we have a table on that side l was told,...

Nat (the gingerhaired waiter) made our lunch experience. He guided us through the covid menu/signing in and then gave us recommendations. Spot on. I had the pizza with salad middle which was delicious and my husband the hot n spicy pizza.

Very disappointed with starters prawns no taste very watery. My friends garlic bread had hardly no cheese, but the pizza was good , our server Rachel was a very friendly attentive young lady good service , all the staff were very welcoming but afraid to...

Did not have to que. Waited less than two minutes before we were served. The food was lovely and hot, the children enjoyed themselves. A massive ten out of ten to all the staff and manager. She is always very helpful and very charming.

Love pizza express and have been before, but not at this branch.. The food was spot on and the service was excellent, I lovely man served us and he was nice, the location was nice and without a voucher, which the place was in the...

Came here last night with 12 colleagues. The food was distinctly average. Specifically my lasagne was burnt, took 35 minutes to arrive and had no discernible taste. They seemed short staffed but I noticed that during our stay the place was never more than half...

After a day of shopping nothing fills the stomach better than a Pizza Express. My wife had the new King Prawns with N’duja sausage for starter and I had the dough balls. Both were amazing! The mains were cooked to perfection. I would also highly...

went here for the first time this week only had the salad pollo was really nice would recommend this place .

We went here for lunch. Staff with brilliant memory. I had lemon and herb chicken wings, gluten free dough balls and mozzella and tomato salad. Another member had calamari and shared the burrata sharing plate. And a margarita pizza. All freshly cooked Really good service.

Really good service and menu. Attentive and on the ball. We had Burrata to share followed by a portion of calamari and a pizza. All freshly cooked Used the gourmet society discount so a good deal

My husband and I ate here for lunch recently we ordered two decafe coffees, unfortunately when they arrived they were cold. On a positive note we ordered a shared starter of garlic cheesy bread which was nice. When our pizza’s arrived they were hot and...

Went with family including one toddler and a 10 year old. Ordered two kids meals which had dough balls included in it but the waitress brought a big plate with dough balls which we thought was for the kids in one plate and with the...

At the outlet shops so dropped in as normally pizza express consistent food and service !!!!!! NOT THIS ONE Our starter was sent to the wrong table , so causing first delay , then main course arrived whilst still eating starter , nothing said by server regarding this no offer of black pepper etc My wife’s pizza was cold and it took us nearly five minutes to get someone’s attention. My wife was offered a fresh one which left me to eat mine alone and also her when hers arrived Whilst I was watching her eat I recieved a plate smack in my back from a server with no apology or noted at allWe were given 50 percent of bill without having to complain however a totally spoilt meal for two Evidently of course the restaurant has a captive audience and feels like they don’t have to try very hard as not regular clientele shoppers probably only visit periodicallyVery poor experience Cannot recommend

Nous avons pris 2 sodas et 2 pizzas.elles étaient de bonnes tailles et bonnes. Mais le budget pour cette petite pause déjeuner 38 livres... Trop cher et salle bruyante.

I am a pensioner and have never visited a Pizza Express Restraunt ever, and have seldom eaten pizza, but after Christmas shopping at The Outlet with my grandaughter this evening she persuaded me to try one.

We dined here for dinner. The pizza was good, not great. The price was a bit expensive for what you receive portion and quality wise. Service was ok.

Visited here last week with family whilst shopping, very busy but got a table easily enough. Food was tasty but very expensive for what it is, prices are definitely too high, doubt we'll return when some new restaurants open here. Staff were pleasant but looked very busy.

Me and a few friends decided to go for lunch over at the outlet, and we were not disappointed! From the moment we entered the store we were made to feel welcome by a young gentleman named Jordan, who continued to be our waiter.

Ate here today with 6 of the family. Food was very average, pizza was poor and child’s pizza too small. Price was expensive too! No wonder firm are in trouble, won’t be returning.

Great service and food portions and quality was great! Staff were friendly and helpful! The restaurant was located in the outlet centre.

Visited here on a Friday as we were shopping at the Ashford Outlet. Not much choice food there yet hopefully that will improve when it’s finished!

We frequently order from here and the food is always well made, evenly spread and tasty. The staff are friendly and the payment / order process is simple

Good service the food is always very good but come early can get very busy after 12.30. Staff very efficient

We snuck in just before close on a late weekday night, before my niece's 9th birthday. The staff were brilliant. Not only did they let us order food for 4, but they also gave my niece a complimentary birthday brownie (for the next day) and sang to her as well! Amazing! It made her day and it made ours. Brilliant service and great food.

Two of us ate lunch, dough balls to start, pasta, polenta fries and pizza for mains. Staff very friendly. Used Tesco vouchers. Restaurant was very busy and noisy. Food served very quickly. One of the best Pizza Express.

I really recommend this restaurant. Its in a lovely location, especially when you have a window view! The staff were lovely and very welcoming. The service was very quick too! The food was excellent, although a little pricey, but very nice if it's a special occasion.

Popped in for lunch whilst shopping. We enjoyed great friendly service which was quick. My only moan would be 3 pizza’s, 1 starter and 1 drink for £54 was steep for lunch. We enjoyed our pizzas but not sure I will be back in a hurry because of the cost. I feel this is pricey for just pizza.

Visited with family recently while in the area. Lovely food, great service. The staff were very attentive while not being over the top. You know wha food to expect and it was up to the usual Express service. Would visit again. Thanks

We enjoyed a delicious and tasty lunch during our shopping 🛍 at the Ashford Designer outlet. The Pizza Express is a popular choice very busy and great service with tasty food ...great time here ❤️🤗🙌🏻🙌🏻

I am not a great fan of Pizzas but the one I had here might make me change my mind! Excellent friendly service even though they were busy.

I’m am probably jinxing my next visit but we visit this restaurant regularly as the service is always second to none and food excellent.

Had a quick bite at this restaurant while shopping at the outlet centre in Ashford. The service & food was good, we had the leggera pizza which came with a great centre salad. Only complaint is wish they would turn the music level down in these places it’s so annoying. Staff were friendly & we were asked to complete a survey while paying for the bill which wasn’t a problem.

I cannot praise the service enough, attentive, friendly - the best service I have ever received in a pizza express. Food was very good too & when dessert choice wasn't available an excellent alternative was suggested.

The team was very helpful when ordering, and really looked after the various needs of the people at the table.

We always come to the Pizza Epress at the outlet because of its lovely atmosphere, service and excellent tasty food.

I love a good Pizza Express trip and this one didn't disappoint. Our waiter told us about various options on the menu and the service was fast.

Impromptu Thursday night pizza dinner with my daughter and her fiancé. Choose this Pizza Express as I’m unable to access my local branch as it has steps at the entrance and I use a wheelchair. This particular branch has parking right outside and a completely flat entrance which makes my access easy. The service was excellent with a very attentive member of staff and the kitchen was happy to make my favourite pizza even though it is no longer on the menu. After a starter and tasty pizza we were all too full to even look at the desserts. I throughly recommend this branch of Pizza Express and will most definitely be returning.

Nous y avons été et la serveuse nous a jeté dehors car il y avait une heure et demie d attente !! Nous avons dit que nous avions des enfants affamés mais elle s en fiche ! Alors que des tables étaient vide !!

Nice pizza we had a fantastic waitress named lexi she was so pleasant and smiley she made sure that we enjoyed our meal and had a chit chat with my children

Visited today 2/11/18, the Pizza was nice, but unfortunately the service was terrible. The waitress was rude. We won't be visiting again.

We was sat down and ordered, then after we received our pizza, not one worker came over to us to ask how our meal was or if we needed a new drink. We sat there for twenty minutes after we finished our meal for someone to come over to give us the bill, no one did. I had to ask a waitress as she prepared another tables drink for the bill. But after I asked, the red-head waitress (only reference this so the management are aware) snapped at me and made us feel like we were an inconvenience, (She didn't bring the bill over, someone else did). BUT after being ignored for majority of our time there, as soon as we left the money and stood up, she was immediately there to collect the money

The service here was stupendous. This is the first meal we have had near Dover that I would class as exceptional. Our young gentleman server really was first class.

Was shown to our table - sat there for 15 minutes like Invisible people - no service - no drink - no nothing. Got up and let the manager know - and then left - went straight to Wagamama across the way - I suggest erverybody thinking about going to this Pizza Express does the same! Truly terrible very sad experience.

Dinner for four. Over priced for a chain restaurant, especially when every other pizza express you go to allows vouchers but not this one! Poor!!!!

Called in for a quick bit to eat before shopping, was seated and given menus, after around 5ish minutes the waitress took our food and drink order, we had 2 pizzas and dough balls as a side with the pizzas rather than a starter. After 5 minutes the dough balls arrived but no pizza, we guessed there had been a miscommunication, but still no drinks had arrived. We finished the dough balls and after 10 minutes the waitress cleared our plates and we asked where our drinks where, she said she wasn’t sure and would find out. We continued waiting then our pizzas turned up and we was asked if we wanted garlic or chilli oil, we both said garlic and asked for our drinks again to which the waitress huffed and walked away, only to return with chilli oil and no drinks, when the drinks where brought over they were practically thrown onto our table. I was able to spot to oils so changed the chilli to garlic. When we finished I asked if the drinks could be taken off the bill, the waitress responded with ‘oh did you not drink them’ I explained I found it unacceptable for us to have all of our food before drinks and to be waiting over 25 minutes for drinks. She walked away, when she returned we were told the manager had taken them off the bill with no apology or explanation as to why we was kept waiting. Such a shame as the food was lovely but we won’t be returning due to the customer service.

Visited with my husband for lunch.

Dropped in for a quick bite to eat and was presently surprised at the quality of food and the pleasant, prompt service. Well done, a nice experience.

Visited on a Saturday around 4pm. Noticed immediately lots of staff not quite tasked with anything to do. Ordered starters and main after asking to order. no starters for 20 minutes no staff let us know what was happening. As we walked out there was 10 plus staff standing by the kitchen area. Nobody said anything as we left. Quite embarrassing. Went to wagamama and the staff were ok incredibly good. Service was fast and it was busier too. Awful pizza express !

Good food and drink. This branch is located at Ashford Designer outlet. The outside seating area was finished some weeks ago. I visited with three others. The one good reason to eat here is you can cash in your Tesco clubcard points for money off. We saved a dramatic amount on a £100.00+ bill. The service was quick in a busy period. Unfortunately visiting in the school holidays ment lots of noise from children and background music became over powering. Eaten here several times and the staff and food are lovely.

A great visit. It was very busy yet they accomodated our group well. Very friendly service, delicious food too. One of the best pizzas I've had.

We went for a family meal, the food was lovely but the manager and customer care was appalling. Never had service like this before from a pizza express restaurant.

Visited this restaurant with my daughter and 2 grandsons aged 5 and 7. I’d booked a table on line but when we arrived they had no record of the booking and didn’t seem concerned about it either. Fortunately for us it was quite quiet at that time so getting a table wasn’t a problem.

We're in Maidstone, and we prefer to visit Pizza Express in Ashford than go to the one in our own Town!! Staff are ALWAYS Attentive, the Food is ALWAYS Fabulous. Worth mentioning, good facilities that are hygienic too. Wish the desserts were as good as Patisserie Valerie - then we wouldn't have to eat Starters and Mains at Pizza Express and pop over the way to get Desserts LOL ! The Desserts are fine at Pizza Express - we just sometimes fancy a cake! Coffee at Pizza Express is extremely good !! Highly Recommend this establishment

What might be expected in an outlet village, fair value. Standard pizza, one good salad, one boring (tuna). Pepper mill low, salt on empty. Service lively, cheerful and quick. Misunderstanding over quantity of drinks. Noisy, but school holidays.

Despite entering half an hour before closing, the staff were wonderfully attentive and accommodating. The meal was not rushed in the slightest and the food - we ordered salads - was delicious. Working passed the closing time, the staff did not hesitate to offer us dessert and coffees. Would strongly recommend.

Shocking service this afternoon. Was out for friends hen do and the service here put a total downer on our day. The only reason they didn't score a 1 was because of the way the manager handled the situation. It's a shame his staff are not the same. Had to ask for menus after being seated, Mains turned up before starters, server was rude. We questioned the sauce on the salad and were told 'I can show you the bottle' rather than I'm sorry it's not what you expected. Pasta was burnt and not the usual portion and my pizza turned up 10 min after everyone else's after I had to chase twice. We also had to ask 4 times for cutlery. Would think twice before visiting this branch again, especially as the table next to us received the same shocking service.

It wasn't to busy cos it was sunday afternoon and most of the shops were closed so not to many people about. They forgot to put our order through so we had about a 30 minute delay for our meal. The staff were apoplectic and apart from the mishap the service was good. The food is good value as well.

Als Wegzehrung (die Fähre wartet nicht) konnten wir im dem Restaurant absolut problemlos eine Pizza zum Mitnehmen bestellen. Ein Kellner beriet uns noch (dünn und größer oder dick und kleiner) und hielt und während der Zubereitungszeit im Blick, während wir einfach an einem Tisch Platz nehmen konnten. Die (dünne und größere) Pizza war lecker, auch wenn wir für 3 Erwachsene hätten wohl doch 2 Pizzen bestellen sollen. Zu geizig, diese Deutschen ;-)

Had an evening meal here. Wasn't too busy so we were given the pick of the available tables by the staff. Service was very good throughout, particularly with our children. It was attentive but not overbearing and we all enjoyed the food.

Meh food basic pasta overcooked my son said pizza was ok. Asked if we could have two separate bills and was told no but we can split the cost on payment. Not what we wanted to do as we wanted two separate bills. I'd say way overpriced for the pasta at over £12 for soggy pasta but my son enjoyed his pizza and dosent seem to have any complaints.

Amazing waiter with so much vibrancy!! Friendly professional and as I say the image of Cesc!! But blonde

Currently sat in pizza express ashford and I am absolutely disgusted. The staff were rude, we were dumped down on a table of two with no “would you like a drink?” Or “is this table okay?” They currently have 9 staff working and not one is attentive. I order the calleloni and my boyfriend the chicken pesto. When the meals turned up the food was cold. The outside of the dish was hot but the food was cold. I told the waitress and she asked if I would like it reheated? The food had been on the table less than a minute no I do not want my food reheated I want hot food served to me first time. The chicken pesto had two pieces of chicken in it and a like warm meal but was so hungry had to eat it. I would never recommend this to anyone! Absolutely horrified in the way I’ve been treated

Visited here for a special occasion with friends and from the beginning it was a disaster.

Very good pizza, service was a bit slower, but we had nowhere to rush so we didn't mind, had Taste card 2 for 1, so it was a good value

We visited this restaurant for lunch. I stuck my head through the door at midday. The place was packed but he lady at the front of house took my name and said they'd have a table in 45 mins. We returned and we were seated immediately. The place was packed but service was brilliant. Well done guys on holding it together through a very busy lunch service! Not all Pizza Express restaurants are this efficient that's for sure.

Our food came up piping hot and was very quick considering that the place was full when we went in and still full when we had finished 45 minutes later. Would recommend to anyone.

Staff are alway on it, never have to look around for service,the food is YUM and the location great.